Jr. Inside Hardware Support Engineer
- India
Posted 5 days ago
About the role
- Hyderabad, India
- Full-time
- Make in India OEM
ABOUT THE ROLE
About the role
As a Jr. Inside Hardware Support Engineer at RDP, you will be the technical voice on the other end of the line for our customers across India — helping them troubleshoot, diagnose, and resolve issues with RDP PCs, AIOs, laptops, thin clients, and accessories. This is an inside / telephonic support role at our Nacharam HQ.
What you'll do
- Provide telephonic and remote hardware support to RDP customers — government, enterprise, and channel partners
- Diagnose and troubleshoot issues with desktops, AIOs, laptops, thin clients, displays, and peripherals
- Walk customers through firmware updates, BIOS settings, driver installations, and basic OS configuration
- Log every interaction in the Odoo Helpdesk ticket system with clear notes and resolution steps
- Escalate complex issues to field engineering with complete diagnostic context
- Build deep product knowledge across the RDP portfolio — Desk PC, AIO, Sprint, Rock, ThinPad, Edge PC, Remote PC
What we're looking for
- Minimum 2 years of IT hardware inside support experience — telephonic / remote, not field
- Strong fundamentals — Windows / Linux OS, BIOS, drivers, networking basics, common hardware faults
- Calm, clear telephone manner — good English plus at least one Indian language (Telugu / Hindi / Tamil preferred)
- Discipline with ticket logging — every call documented, every action traceable
- Diploma / B.E. / B.Tech in CS / IT / EEE / ECE preferred but not mandatory if experience is solid
Where and how
- Location: RDP HQ, Nacharam, Hyderabad — on-site role
- Shift: Standard business hours (9 AM – 6 PM IST)
- Reports to: Helpdesk Manager
- Openings: 2 positions
WHY RDP
Make in India OEM. 14 years. 300K+ devices.
RDP Technologies Limited designs, engineers, and manufactures PCs, AI workstations, and data-center infrastructure from our Hyderabad facility. PLI 2.0 selected, MeitY recognized as Best Laptop Manufacturer, ISO 9001 certified.
Strategic alliances with Intel, AMD, NVIDIA, Microsoft. 4 business verticals: GeM, Corporate, AI Compute, DC and AI Infrastructure.