room controller

Hilton

<div>Room Controller
The Room Controller plays a key role in ensuring a seamless guest experience by managing room assignments, monitoring guest preferences and acting as the communication link between the Front Office and operational departments. This role requires attention to detail, excellent communication skills, and a strong commitment to luxury hospitality standards. 
What will I be doing? 
 
Key Responsibilities:<ul><li>Oversee daily room allocations, ensuring guest preferences, special requests, and VIP arrangements are prioritized.</li><li>Contact arrival guests prior to arrival (One to two days in advance) to confirm preferences, room readiness, and special arrangements.</li><li>Conduct pre-departure calls during the guest&rsquo;s stay to ensure satisfaction and address any concerns.</li><li>Record all guest preferences obtained through calls in the CRM system and ensure they are properly documented.</li><li>Prepare and share daily operational reports with relevant departments (Housekeeping, Engineering, Food &amp; Beverage, etc.) to support smooth service delivery.</li><li>Share any updates regarding VIP guests and their preferences with operational departments to ensure personalized service.</li><li>Monitor room availability, coordinating closely with Reservations and Front Office to optimize room inventory and maximize revenue.</li><li>Ensure all guest profiles are updated accurately with preferences and feedback for future stays.</li><li>Liaise with Housekeeping and Engineering to follow up on room readiness, maintenance, or service issues.</li><li>Assist the Front Office team in handling guest requests, complaints, or last-minute changes effectively.</li><li>Uphold Waldorf Astoria brand standards and deliver personalized luxury service to every guest.</li></ul>
What are we looking for? 
Room Controller Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Calm, efficient, and organized with great attention to detail</li><li>
Excellent personal presentation and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li><li>
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li><li>
Computer literate and able to navigate through Company systems</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Guest relations experience in the hotel, leisure, and/or entertainment sectors</li><li>
Proven ability to listen and respond to demanding Guest needs</li><li>
Conflict resolution experience</li><li>
Cash handling experience 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Room Controller

Holiday Inn

<div>Front Office &ndash; Guest Service Agent

Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a Guest Service Agent to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.

Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.

Managing guest accounts, payments, and billing processes accurately.

Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.

Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.

Maintaining accurate records and ensuring all guest information is updated in the system.

Assisting with room assignments, upgrades, and special requests in line with brand standards.

Promoting hotel services, upselling rooms and packages to maximize revenue.

Upholding grooming standards and representing the hotel with a polished, professional image at all times.

Following safety, security, and operational policies as per hotel procedures.
What we need from you:

Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.

Excellent communication and interpersonal skills with a guest-focused mindset.

Fluency in English is required; additional languages are a plus.

Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.

Professional appearance, punctuality, and attention to detail.

Flexibility to work in shifts, including weekends and public holidays.
What you can expect from us:

A supportive and inclusive work environment where you can grow your career.

Opportunities for learning and development through IHG&rsquo;s training programs.

Competitive salary and benefits aligned with industry standards.

The chance to be part of a world-class hospitality team that creates memorable guest experiences.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Office – Guest Service Agent

<div>Commis I &ndash; Arabic Sweets

Are you passionate about creating authentic Arabic desserts that delight every guest? We&rsquo;re looking for a Commis I &ndash; Arabic Sweets to join our talented culinary team. In this role, you&rsquo;ll bring traditional flavors to life with precision, creativity, and attention to detail &mdash; ensuring our Arabic sweets section consistently delivers the highest standards.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Preparing a variety of traditional Arabic sweets and desserts (e.g., Kunafa, Baklava, Maamoul, Basbousa, Umm Ali, Halawet El Jibn, etc.) according to recipes and hotel standards.

Assisting in the daily mise en place, ensuring the Arabic sweets section is ready for service.

Ensuring the freshness, quality, and presentation of all Arabic pastries prepared in the section.

Working closely with the Pastry Chef and Chef de Partie to develop and improve new and existing Arabic desserts.

Maintaining cleanliness and hygiene standards in the pastry kitchen in line with HACCP and hotel policies.

Monitoring inventory levels, reporting shortages, and assisting with requisitions for the section.

Supporting smooth kitchen operations by collaborating with fellow Commis, Demi Chefs, and Chefs de Partie.
What we need from you:

Previous experience as a Commis I or similar role in a 5-star hotel or reputable Arabic sweets/pastry kitchen.

In-depth knowledge of traditional Arabic desserts and preparation techniques.

Basic knowledge of HACCP and kitchen safety procedures.

Ability to work in a fast-paced environment with strong attention to detail.

A passion for authentic flavors, creativity, and presentation.

Flexibility to work various shifts including weekends and public holidays.

Culinary or pastry certification is an advantage.
What you can expect from us:

We give our people everything they need to succeed:

Room to grow, learn, and advance within a global brand.

A supportive and inclusive team culture where your passion for culinary excellence is valued.

Competitive salary and benefits.

Opportunities to express your creativity through authentic Arabic sweets.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Commis I – Arabic Sweets

Explore 3+ Room controller in Al Farwaniyah Kuwait this October. Find roles across top companies and apply now to boost your career.

3 room controller jobs IN Al Farwaniyah Kuwait

Room Controller

Front Office – Guest Service Agent

Commis I – Arabic Sweets