room service server

Grand Galvez

<div>
 
 DEPARTMENT:
 
 Room Service
 
 
 
 REPORTS TO:
 
 Restaurant Manager
 
 
 
 STATUS:
 
 Non-exempt
 
 
 
 Job Summary
 
 
 
 The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High School diploma or equivalent and/or experience in a hotel or related field preferred.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Flexible and long hours sometimes required.
 </li>
 <li>
 Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
 </li>
 <li>
 Ability to stand during entire shift.
 
 
 </li>
 </ul>
 
 General Requirements
 
 
 
 <ul>
 <li>
 Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
 </li>
 <li>
 Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
 </li>
 <li>
 Must be able to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
 </li>
 <li>
 Attend all hotel required meetings and trainings.
 </li>
 <li>
 Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
 </li>
 <li>
 Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
 </li>
 <li>
 Comply with Grand Galvez Standards and regulations to encourage safe and efficient hotel operations.
 </li>
 <li>
 Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
 </li>
 <li>
 Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
 </li>
 <li>
 Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
 </li>
 <li>
 Must be able to cross-train in other hotel related areas.
 </li>
 <li>
 Must be able to maintain confidentiality of information.
 </li>
 <li>
 Must be able to show initiative, including anticipating guest or operational needs.
 </li>
 <li>
 Perform other duties as requested by management.
 </li>
 <li>
 Maintain a friendly and warm demeanor at all times.
 
 
 </li>
 </ul>
 
 Duties &amp; Functions
 
 
 
 Fundamental Requirements:
 
 
 <ul>
 <li>
 Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
 </li>
 <li>
 Prepare station in anticipation of the day's business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
 </li>
 <li>
 Check VIP list, and communicate orders to the kitchen and the next room service shift.
 </li>
 <li>
 Set trays and tables according to established standards.
 </li>
 <li>
 Deliver orders according to established standards.
 </li>
 <li>
 Retrieve trays on a timely basis.
 </li>
 <li>
 Ensure quality of food &amp; beverage being delivered and communicate with Manager/Captain/Kitchen.
 </li>
 <li>
 Prepare and deliver amenities. Replenish as needed.
 </li>
 <li>
 Call all guests before delivery of order.
 </li>
 <li>
 Perform opening and closing duties according to established sidework checklist.
 </li>
 <li>
 Have a thorough knowledge of menus and current specials and upsell items to guests.
 </li>
 <li>
 Assist order taker in the answering of the telephone while maintaining the established standards.
 </li>
 <li>
 Communicate guest needs to proper department.
 </li>
 <li>
 Handle guest's complaints and communicate to management.
 
 
 </li>
 </ul>
 Ensure overall guest satisfaction
</div>

Hotel Room Service Server

Hilton Harrisburg

<div>
 Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable
 
 Room Service Server
 
 for the
 
 Hilton
 
 in
 
 Harrisburg, PA
 
 .
 
 
 
 p Osition s Ummary
 
 
 
 TO DELIVER AND SERVE FOOD AND/OR BEVERAGE ITEMS IN A FRIENDLY, COURTEOUS AND TIMELY MANNER RESULTING IN GUEST SATISFACTION.
 
 
 
 Essential Job Duties And Responsibilities
 
 
 
 THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.
 
 
 <ul>
 <li>
 15% - SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS.
 </li>
 <li>
 30% - RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR. WHEN PICKING UP, BE CERTAIN THAT ORDER IS COMPLETE, I.E., ALL FOOD, BEVERAGES, ALCOHOLIC BEVERAGES, AND ALL CONDIMENTS.
 </li>
 <li>
 30% - CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION. AFTER SET UP, PRESENT CHECK AND OBTAIN PAYMENT. DELIVERS PAYMENT/SIGNED CHECK TO ORDER TAKER FOR CLOSING.
 </li>
 <li>
 10% - REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS.
 </li>
 <li>
 10% - PREPARE COMPLIMENTARY FRUIT BASKETS AND DELIVER TO GUEST ROOMS.
 
 
 
 </li>
 </ul>
 
 Other Duties
 
 
 
 <ul>
 <li>
 ATTEND MANDATORY MEETINGS.
 </li>
 <li>
 SET UP ROOM SERVICE TRAYS AND TABLES.
 </li>
 <li>
 DELIVER ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
 </li>
 <li>
 PERFORM ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
 </li>
 <li>
 ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES.
 </li>
 <li>
 PERFORM GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
 </li>
 <li>
 KEEP WORK AREA CLEAN AND ORGANIZED.
 </li>
 <li>
 COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR.
 </li>
 <li>
 ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION.
 </li>
 <li>
 DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL.
 </li>
 <li>
 ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
 </li>
 <li>
 THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.
 
 
 
 </li>
 </ul>
 
 PLEASE NOTE THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE FOR THIS JOB. DUTIES, RESPONSIBILITIES, AND ACTIVITIES MAY CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.
 
 
 
 
 Required
 
 
 
 
 REQUIRED KNOWLEDGE /
 
 
 SKILLS /
 
 
 ABILITIES:
 
 
 
 
 
 <ul>
 <li>
 MUST HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATIONS, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE.
 </li>
 <li>
 KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS.
 </li>
 <li>
 ABILITY TO READ, SPEAK AND WRITE THE ENGLISH LANGUAGE IN ORDER TO COMMUNICATE WITH GUESTS.
 </li>
 <li>
 ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
 </li>
 <li>
 ABILITY TO TRANSPORT UP TO 30 LBS. ON A CONTINUOUS BASIS.
 </li>
 <li>
 ABILITY TO OPERATE BEVERAGE AND TOAST EQUIPMENT.
 
 
 
 </li>
 </ul>
 
 DESIRED SOFTWARE PROFICIENCIES: NONE
 
 
 
 
 SUPERVISORY R
 
 
 ESPONSIBILITIES:
 
 NONE
 
 
 
 Education / Experience
 
 
 
 <ul>
 <li>
 HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
 </li>
 <li>
 PREVIOUS FOOD SERVICE EXPERIENCE REQUIRED.
 </li>
 <li>
 FOOD SERVICE SANITATION CERTIFICATION. ALCOHOL SERVER PERMIT (IF REQUIRED).
 </li>
 <li>
 MEET MINIMUM AGE REQUIREMENTS FOR JURISDICTION
 
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 
 THE INDIVIDUAL HOLDING THIS POSITION MUST BE ABLE TO EXPLAIN AND DEMONSTRATE THAT HE OR SHE CAN PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB, WITH OR WITHOUT REASONABLE ACCOMMODATION, USING SOME OTHER COMBINATION OF SKILLS AND ABILITIES:
 
 
 
 
 FREQUENCY KEY: NEVER &ndash; 0 HOURS; RARE &ndash; UP TO 1 HOUR; OCCASIONAL &ndash; 1-3 HOURS; FREQUENT &ndash; 3-6 HOURS;
 
 
 CONSTANT &ndash; 6-8 HOURS
 
 
 
 
 PHYSICAL ACTIVITY
 
 
 FREQUENCY
 
 
 
 SITTING OCCASIONAL
 
 
 WALKING CONSTANT
 
 
 CLIMBING STAIRS OCCASIONAL
 
 
 CROUCHING/BENDING/STOOPING FREQUENT
 
 
 REACHING CONSTANT
 
 
 GRASPING CONSTANT
 
 
 PUSHING/PULLING FREQUENT
 
 
 NEAR VISION CONSTANT
 
 
 FAR VISION CONSTANT
 
 
 HEARING FREQUENT
 
 
 TALKING FREQUENT
 
 
 SMELL FREQUENT
 
 
 TASTE OCCASIONAL
 
 
 LIFTING/CARRYING (# LBS) FREQUENT &ndash; UP TO 50 LBS.
 
 
 TRAVEL NEVER
 
 
 
 Pay
 
 : $3.03/hour + tips
 
 
 
 Amazing Benefits At A Glance
 
 
 
 <ul>
 <li>
 Team Driven and Values Based Culture
 </li>
 <li>
 Same-day pay available
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Career Growth Opportunities/ Manager Training Program
 </li>
 <li>
 Reduced Room Rates throughout the portfolio
 </li>
 <li>
 Third Party Perks (Movie Tickets, Attractions, Other)
 </li>
 <li>
 401(k) with company match
 </li>
 <li>
 Employee assistance program
 </li>
 <li>
 Employee discount
 </li>
 <li>
 Flexible schedule
 </li>
 <li>
 Referral program
 </li>
 </ul>
</div>

Room Service Server - Hilton - Harrisburg, PA

Marriott International

<div><h4 class="jobSectionHeader">Description</h4>
We are hiring a Food Runner! Pay: $12.00 per hour
We are looking for people that have a passion to serve others! Working at our food service outlets means you are many times the first or last greeting our guest receives in the day! Your friendly smile and cheerful customer service attitude sets the tone for our guests to enjoy what the day brings to them. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
As a Room Service Server you must love to make people smile, have a welcoming nature and like working in a face paced environment. Serving is in your blood and delivering a great meal and presenting it to your room guests makes you happy! Our guests will expect you to be a food &amp; beverage professional using formal greetings as you arrive, explaining the meal provided and offering up any additional information needed to make the guest&rsquo;s stay memorable. Our Room Service Servers must know and follow the hotel&rsquo;s established safety and security polices and procedures. Anticipate problems and notify management as needed. ServSafe certificate/alcohol training is required.
Role Responsibilities:
The Server performs guest service in hotel guest rooms and can be utilized in the main dining room as needed or bistro or food service outlet areas. They ensure that all food is delivered at proper temperature by having a responsive attention to orders ready for delivery from the kitchen. The server must be organized and detailed oriented to deliver orders including all necessary utensils, dishware and added condiments. The server cheerfully serves guests, explains the contents of the meal as well as checks for satisfaction. The server has thorough knowledge of all food and beverage items, correct plate presentation, and temperature controls.
Responsibilities and essential job functions include but are not limited to the following:<ul><li>
Maintains a calm demeanor during periods of high volume or unusual events
</li><li>Make decisions and solve problems in the interest of 100% guest satisfaction</li><li>
Carefully monitors the operation of the F&amp;B outlet and assists the manager in identifying and solving present and potential guest problems</li><li>
Concord and Brand operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift</li><li>
Maintains a clean and organized workspace</li><li>
Maintains regular and punctual attendance</li><li>
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</li><li>
Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication</li><li>
Available to perform many different tasks within the hotel kitchen during each shift</li></ul>
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training &amp; development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It&rsquo;s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
Our &ldquo;Associate First&rdquo; culture supports and inspires personal development both within the workplace and beyond. Concord&rsquo;s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.<h4 class="jobSectionHeader">
Qualifications</h4>
Pay: $12.00 per hour<h5 class="jobSectionHeader">
Experience</h5><ul>
<li>Preferred
Pay: $12.00 per hour
</li>
<li>Required
Be courteous and respectful to guests, clients, co-workers.
</li>
<li>Required
Be punctual, reliable and flexible with scheduling according to business needs.
</li>
</ul>Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Food Runner

Greencroft Communities

<div>
 The Windsor or Savoy in Savoy, Illinois is an affiliate of Greencroft Communities in Goshen, IN.
 
 
 The Windsor of Savoy is currently looking for a
 
 Server
 
 to provide exceptional room service and formal table service to our residents and guests in our Assisted Living and Memory Care facility, Windsor Court.
 
 
 You will play a key role in delivering a high-quality dining experience in both the dining room and at catered events, ensuring meals are served promptly, with a focus on presentation and resident satisfaction. Your responsibilities will include serving food and beverages, assisting with food preparation, and maintaining clean and organized serving and preparation areas.
 
 
 
 Schedule
 
 
 
 <ul>
 <li>
 6:30 a.m. to 1 p.m., Mon., Tues., Wed., Fri., Sat.
 </li>
 <li>
 Availability to pick up additional shifts on occasion to ensure coverage
 
 
 </li>
 </ul>
 
 Pay Range (DOE):
 
 $15.42 - $24.99 Based on experience. This is a non-tipping position.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Ensure timely breakfast prep and room delivery
 </li>
 <li>
 Deliver efficient and formal table service to residents and guests during mealtimes and catered functions.
 </li>
 <li>
 Assist with food preparation, set-up, and clean-up to ensure a smooth dining experience.
 </li>
 <li>
 Respond to resident requests and resolve any concerns promptly.
 </li>
 <li>
 Ensure food is presented and served according to established standards.
 </li>
 <li>
 Work collaboratively with team members and leadership to maintain a high standard of service.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 Education &amp; Experience: High school diploma or GED preferred. Must be at least 16 years old. Food Handler Certification is required within 30 days of hire.
 </li>
 <li>
 Skills: Strong customer service skills, ability to communicate effectively with residents and team members, and a passion for serving others in a formal dining setting.
 </li>
 <li>
 Physical &amp; Mental Requirements: Ability to stand, walk, lift up to 50 lbs., and perform repetitive motions. Must be able to work in a fast-paced, noisy environment.
 </li>
 <li>
 Must be able to pass preemployment screening and drug testing.
 
 
 </li>
 </ul>
 
 Benefit Eligibility:
 
 Positions working 40 hours or more per 2-week pay period are eligible to participate in medical/vision/dental benefits as well as 403b and life insurance. We&rsquo;re happy to share more details during the interview process.
 
 
 
 Why Join Us?
 
 At Windsor of Savoy, we believe in providing top-notch care and service to our residents, and we&rsquo;re looking for individuals who share this commitment. If you have a passion for customer service and enjoy working in a team-oriented environment, apply today to be part of a rewarding experience in a supportive community.
</div>

Server, Windsor Court

JW Marriott Miami Turnberry Resort & Spa

<div>Scope of Position
The In Room Dining Server is primarily responsible for providing prompt, courteous, warm service and knowledge of our menu offerings in a luxury brand inspired hotel environment where attention to detail is key. He/she will ensure the timeliness and enjoyment of every memorable meal.
Position Requirements<ul><li>
Previous food and beverage experience in a hotel environment is preferred.</li><li>
Basic computer knowledge (Micros or other POS Systems).</li><li>
Must be of minimum legal age to serve alcohol according to state law.
</li><li>Food handling certificate &amp; TIPS (Training for Intervention Procedures) certificate required.</li><li>
Knowledge of food and wine an asset.</li><li>
Ability to work under pressure in a fast paced environment.
</li><li>Excellent eye for detail and the ability to multi-task in a fast pace environment.</li><li>
Effective at listening, understanding, and clarifying the concerns and issues raised by guests.</li></ul>
Responsibilities<ul><li>
Consistently offer professional, friendly and engaging service.
</li><li>Know the ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.</li><li>
Deliver food and beverage in a timely and accurate manner.
</li><li>Pick up orders efficiently from the kitchen.
</li><li>Check outgoing orders for quality and accuracy of set up.
</li><li>Bring all dishes back to the stewarding area.</li><li>
Follow all safety and sanitation policies when handling food and beverage.
</li><li>Communicate with the kitchen regarding menu questions, the length of wait and product availability.
</li><li>Know layout of room service area/hotel and location of all equipment and supplies.</li><li>
Maintain cleanliness and condition of the work areas and equipment.</li><li>
Key in (pre check) orders on the Micros terminal promptly and accurately.</li><li>
Perform any other reasonable duties as required by management.</li></ul>
Education<ul><li>
High school diploma or GED.
</li></ul>Skills and Abilities
<ul><li>Ability to communicate in the English language. Second language is a plus.
</li><li>Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.
</li><li>Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.</li></ul>
Physical Requirements
<ul><li>Must be able to work in a fast paced environment.</li><li>
Must be physically fit in order to lift, pull and push items up to 50 pounds.</li><li>
Also requires standing/walking/reaching and bending throughout shift.</li></ul></div>

In-Room Dining Server

Mainsail Lodging & Development

<div><h1 class="jobSectionHeader">We&rsquo;re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let&rsquo;s see if we&rsquo;re a fit. We hope so. 
</h1>
Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance with the Autograph Collection standards under the franchise of Mainsail.
What you have<ul><li>
High school diploma, equivalent, or higher</li><li>
Previous experience in hospitality, preferably as a server</li><li>
Excellent customer service skills</li><li>
Excellent communication skills, both verbal and written</li><li>
Ability to use technology, e.g., tablets, iPads, computers, and POS system</li><li>
Beverage knowledge, including wine and liquor</li><li>
Ability to work on a team with members of the Front of House staff</li><li>
Proven experience in describing dishes and beverages to guests</li><li>
Ability to handle station, and work in a clean, organized, and efficient manner</li><li>
A sense of ownership in everything that you do</li></ul>
What you&rsquo;ll do<ul><li>
Serve guest in an efficient and courteous manner following the proper steps of service</li><li>
Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.</li><li>
Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces</li><li>
Bus tables quickly and quietly, ensuring table is thoroughly cleaned</li><li>
Upsell menu items to guests, as well as pairing wine with the meal</li><li>
Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed</li><li>
Participate in daily cleaning of dining room and service stations</li><li>
Attend monthly department meetings and daily standups</li><li>
Follow cash handling procedures, and be able to explain shortages and overages</li><li>
Other necessary duties as reasonably assigned</li></ul>
Physical Demand<ul><li>
Ability to sit or stand for extended periods of time</li><li>
Ability to bend</li><li>
Ability to lift, pull 50 lbs</li><li>
Ability to communicate clearly</li><li>
Ability to work long hours as needed</li></ul>
Mental Demands<ul><li>
Make sound judgments quickly</li><li>
Work on multiple tasks, making appropriate progress towards deadlines</li><li>
Able to work independently, take direction, and provide direction to others</li></ul><ul><li>
Manage differing personalities within the property, the resort, and the community</li><li>
Maintain the highest degree of confidentiality</li><li>
Ability to work effectively in stressful, high pressure situations</li><li>
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary</li></ul><h3 class="jobSectionHeader">
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.</h3></div>

Reverence Server

Grand Beach Hotel Miami Beach

Job Posting Title POOL &amp; BEACH SERVERJob DescriptionJOB OVERVIEWTake food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the Pool &amp; Beach area and equipment. speaking ENGLISH is a MUSTDUTIES AND RESPONSIBILITIES<ul><li>Maintain complete knowledge of and comply with all Grand Beach Hotel departmental policies/service procedures/standards.</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li><li>Resolve guest complaints, ensuring guest satisfaction.</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.</li><li>Maintain complete knowledge of:</li><li>Lounge/seat/station numbers, room capacity, hours of operation and proper table set-up of the Pool &amp; Beach.</li><li>All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool &amp; Beach menu.</li><li>The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.</li><li>All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.</li><li>P.O.S. and manual systems.</li><li>Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.</li><li>Complete opening side duties as assigned:</li><li>Check quality and amount of all Pool &amp; Beach stock and supplies using checklist.</li><li>Fold napkins.</li><li>Requisition all necessary supplies and transport from storeroom to Pool &amp; Beach.</li><li>Help Set tables.</li><li>Set up all condiments and beverages (non-alcoholic).</li><li>Ensure a sufficient supply of all silverware, glassware and chinaware for service.</li><li>Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.</li><li>Set-up side station with supplies and equipment.</li><li>Organize assigned station and ensure readiness prior to guest arrival.</li><li>Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables</li><li>Review daily specials and maintain awareness of 86'd items throughout the shift.</li><li>Take guests' food and beverage orders, utilizing suggestive selling techniques.</li><li>Record order of guest.</li><li>Input order into system and ensure transmission of food orders is verified by Kitchen</li><li>Legibly document orders when system is down and distribute food orders to Kitchen.</li><li>Retrieve all alcoholic beverage items from bar and serve to guest.</li><li>Open and serve wine/champagne bottles.</li><li>Make all varieties of coffee.</li><li>Serve all food courses and non-alcoholic beverage items to the guest.</li><li>Guide the activities of the assigned Bus person to ensure optimum service to guests.</li><li>Clear each course.</li><li>Remove soiled wares from tables as assigned and transport to dishwashing area.</li><li>Present guest checks and process payments.</li><li>Adhere to payment, cash handling and credit policies/procedures.</li><li>Extend appreciation for guest patronage and invite them to return.</li><li>Clean and reset tables immediately after guest departs.</li><li>Complete closing side duties:</li><li>Properly breakdown and store all reusable goods.</li><li>Clean all equipment.</li><li>Restock items for next service.</li><li>Remove all dirty linen.</li><li>Marry and stock all condiments.</li><li>Complete all closing reports as assigned, leave duty after reporting to Management.</li></ul>Pay: $10.98 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid sick time</li><li>Paid time off</li><li>Paid training</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

POOL & BEACH SERVER

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