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room service supervisor

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee service of guest amenities to ensure guests are provided with a level of service in keeping with Four Seasons standards.
  </li>
  <li>
   Ensure all in-room dining orders are delivered promptly, accurately, and presented to Four Seasons standards.
  </li>
  <li>
   Handle guest requests, complaints, and special dietary needs.
  </li>
  <li>
   Maintain personalized, discreet, and attentive service to enhance guest experience.
  </li>
  <li>
   Supervise daily activities of Room Service staff including Order Takers, Servers, Assistant Servers and Minibar Attendants.
  </li>
  <li>
   Train and coach team members on Four Seasons service standards, etiquette, and upselling techniques.
  </li>
  <li>
   Prepare staff schedules, assign duties, and monitor performance.
  </li>
  <li>
   Ensure all equipment, trays, minibars, and service areas are clean, well-stocked, and maintained.
  </li>
  <li>
   Coordinate with kitchen, housekeeping, and front office for smooth operations.
  </li>
  <li>
   Conduct regular checks on service consistency, food presentation, and staff grooming.
  </li>
  <li>
   Ensure compliance with health, safety, and hygiene regulations (HACCP standards).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2&ndash;3 years of experience in F&amp;B service, preferably in In-Room Dining in a luxury hotel.
  </li>
  <li>
   Strong leadership, training, and team management skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   High attention to detail and commitment to service excellence.
  </li>
  <li>
   Good knowledge of food safety, hygiene, and HACCP standards.
  </li>
  <li>
   Ability to handle pressure and guest complaints with professionalism.
  </li>
  <li>
   Fluent in English (spoken and written).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Complimentary single accommodation on full board basis in a high quality, well-resourced compound with Wi-Fi internet
  </li>
  <li>
   Complimentary nights at other FS Hotels worldwide
  </li>
  <li>
   Opportunities to learn and grow with online and offline trainings
  </li>
  <li>
   Regular social and sports events
  </li>
  <li>
   Paid home leave with flight tickets
  </li>
  <li>
   Complimentary employee meals and Uniforms
  </li>
  <li>
   Health medical and insurance benefits
  </li>
  <li>
   Free transportation to and from work with Wi-Fi internet access
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Authorization
  <br/>
  <br/>
 </strong>
 The hotel will apply for work authorization for the successful candidate.
 <br/>
 <br/>
 We look forward to receiving your application!
</div>


Room Service Supervisor

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>A resort-like sanctuary in Kuwait&rsquo;s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder &ndash; the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating &ndash; you&rsquo;ll find soaring rooftop restaurants, leisure facilities and the city&rsquo;s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city&rsquo;s malls and souks within a few minutes&rsquo; drive, you can experience all the spoils of the city without spoiling your precious relaxation time.
<p></p><p><b>What You Will Do
</b></p><ul><li><p>Oversee service of guest amenities to ensure guests are provided with a level of service in keeping with Four Seasons standards.
</p></li><li><p>Ensure all in-room dining orders are delivered promptly, accurately, and presented to Four Seasons standards.
</p></li><li><p>Handle guest requests, complaints, and special dietary needs.
</p></li><li><p>Maintain personalized, discreet, and attentive service to enhance guest experience.
</p></li><li><p>Supervise daily activities of Room Service staff including Order Takers, Servers, Assistant Servers and Minibar Attendants.
</p></li><li><p>Train and coach team members on Four Seasons service standards, etiquette, and upselling techniques.
</p></li><li><p>Prepare staff schedules, assign duties, and monitor performance.
</p></li><li><p>Ensure all equipment, trays, minibars, and service areas are clean, well-stocked, and maintained.
</p></li><li><p>Coordinate with kitchen, housekeeping, and front office for smooth operations.
</p></li><li><p>Conduct regular checks on service consistency, food presentation, and staff grooming.
</p></li><li><p>Ensure compliance with health, safety, and hygiene regulations (HACCP standards).
</p></li></ul><p></p><p><b>What You Bring
</b></p><ul><li><p>Minimum 2&ndash;3 years of experience in F&amp;B service, preferably in In-Room Dining in a luxury hotel.
</p></li><li><p>Strong leadership, training, and team management skills.
</p></li><li><p>Excellent communication and interpersonal abilities.
</p></li><li><p>High attention to detail and commitment to service excellence.
</p></li><li><p>Good knowledge of food safety, hygiene, and HACCP standards.
</p></li><li><p>Ability to handle pressure and guest complaints with professionalism.
</p></li><li><p>Fluent in English (spoken and written).
</p></li></ul><p></p><p><b>What We Offer
</b></p><ul><li><p>Complimentary single accommodation on full board basis in a high quality, well-resourced compound with Wi-Fi internet
</p></li><li><p>Complimentary nights at other FS Hotels worldwide
</p></li><li><p>Opportunities to learn and grow with online and offline trainings
</p></li><li><p>Regular social and sports events
</p></li><li><p>Paid home leave with flight tickets
</p></li><li><p>Complimentary employee meals and Uniforms
</p></li><li><p>Health medical and insurance benefits
</p></li><li><p>Free transportation to and from work with Wi-Fi internet access<br>
</p></li></ul><p><br>
<b>Work Authorization
</b></p><p>The hotel will apply for work authorization for the successful candidate.
</p><p></p><p>We look forward to receiving your application!</p></div><p></p>

Holiday Inn

<div><p>Are you a natural leader with a passion for delivering exceptional dining experiences? We&rsquo;re looking for a <b>Head Waiter</b> who will supervise service operations, guide the team to maintain world-class standards, and ensure every guest enjoys a memorable experience in our 5-star hotel restaurants.</p>
<p><b>
A little taste of your day-to-day:</b><br>
Every day is different, but you&rsquo;ll mostly be:</p>
<p>
Leading and supervising the restaurant service team during shifts to ensure smooth operations.</p>
<p>
Providing hands-on support on the floor while ensuring guests receive attentive, personalized service.</p>
<p>
Training and mentoring waiters and waitresses on service standards, menu knowledge, and up-selling techniques.</p>
<p>
Coordinating with the kitchen and bar teams for timely and accurate order delivery.</p>
<p>
Monitoring table settings, presentation, and overall dining area cleanliness.</p>
<p>
Handling guest requests, feedback, and complaints professionally and promptly.</p>
<p>
Assisting the Restaurant Manager in managing inventory, ordering supplies, and preparing shift reports.</p>
<p>
Ensuring compliance with hygiene, safety, and brand standards.</p>
<p><b>
What we need from you:</b></p>
<p><b>
Minimum 2&ndash;3 years of proven experience in a 5-star hotel or luxury dining environment</b>, with at least 1 year in a supervisory role.</p>
<p>
Strong leadership and team management skills.</p>
<p>
In-depth knowledge of food and beverage service standards.</p>
<p>
Excellent communication and interpersonal abilities.</p>
<p>
Ability to work in a fast-paced environment and handle high-pressure situations.</p>
<p>
Flexibility to work shifts, weekends, and public holidays.</p>
<p>
Proficiency in English; additional languages are an advantage.</p>
<p><b>
What you can expect from us:</b></p>
<p>
A supportive, professional, and inclusive work environment.</p>
<p>
Opportunities to advance your career within IHG Hotels &amp; Resorts.</p>
<p>
Training programs to enhance leadership and service skills.</p>
<p>
Colleague recognition programs and attractive hotel benefits.</p>
<p>
At IHG, we believe in providing <b>Room to Belong, Room to Grow, and Room to Make a Difference</b>. If you&rsquo;re ready to lead by example and deliver world-class hospitality, we&rsquo;d love to welcome you to our team.</p>
<p><b>
Equal Opportunity Employer:</b><br>
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Head Waiter

Al Sayer Group

<div><div><div><div><div><h2 class="jobSectionHeader"><b>Header</b></h2>
</div><div>This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><div>
Job Summary/Purpose:<br>
Perform electrical jobs for the Heavy Equipment at Service division of BTC.</div>
<div>
 Responsibilities:<br>
&#61607; Strategic:<br>
NA<br>
&#61607; Operational:<br>
1. Obtain job card from the Supervisor, check vehicle for damages/faults, check job as per job card, mark jobs not mentioned on the job card as supplementary and inform the Supervisor about it.<br>
2. Identify spare parts required to perform the repair, verify it with Service Supervisor and order it from the parts department.<br>
3. Perform repair using service manuals and / or manufacturer's repair procedures.<br>
4. Check battery, electrical systems, A/C in the vehicles and perform troubleshooting.<br>
5. Close job clock, report to the Supervisor and arrange for the road test.<br>
6. Ensure high quality of repair and timely completion in accordance with manufacturer's labor time guide.<br>
7. Inform Service Supervisor of any delay in job completion and / or additional repairs required to bring the Equipment to operational condition.<br>
8. Maintain high cleanliness of the workshop areas.<br>
9. Maintain tools inventory.</div>
<div>
&#61607; People Management:<br>
NA<br>
&#61607; Adhere to Al-Sayer Group policies and health and safety regulations.<br>
&#61607; Perform other duties as requested by management.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Education - Primary</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Experience - Primary</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Education - Alternate</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Experience - Alternate</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>CPC Experience</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Lingusitic Abilities</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Techno-Functional Competencies</b></h2>
</div><div><div>B-Repair and Maintenance/ Preventive Maintenance</div><div>
B-Document Archival, Security and Management</div><div>
B-Policies and Procedures</div><div>
B-E Synergy</div><div>
B-Products and Services</div><div>
B-Heavy Vehicle/ Equipment Product Knowledge</div><div>
B-SMS</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Behavioral Competencies</b></h2>
</div><div><div>5 - Achievement Orientation</div><div>
5 - Problem Solving</div><div>
5 - Customer Orientation</div><div>
5 - Execution Excellence</div><div>
5 - Personal Effectiveness</div><div>
5 - Impact and Influence</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Certifications</b></h2>
</div></div><div></div><div><div><h2 class="jobSectionHeader"><b>Footer</b></h2>
</div><div>The information contained in this Job profile is the property of Al- Sayer Group. It must not be copied or used for commercial or other purposes without prior written consent of the Management of Al-Sayer Group.</div></div></div></div></div>

Career Opportunities: Master Technician, Heavy Equipment Electrical (12880)

Dar Al Shifa Hospital

<div><p><b>Purpose and Scope of the Job</b></p>
<p>To handle all incoming housekeeping and room services requests and to administer the day-to-day functions in a timely and efficient manner, ensuring the hospital is meeting its satisfaction objectives.</p><br>
<p></p>
<p><b>Main Duties and Responsibilities/Performance Standards</b></p>
<ul><li>To handle the all-incoming requests from all the areas. Receive, log them and ensure that the request is acted on.</li>
<li>To liaise with Maintenance department on maintenance request and sent request through SAP.</li>
<li>To provide a courteous and efficient telephone manner according to DASH standard.</li>
<li>Taking the bookings for the meeting rooms and follow up on necessary arrangements.</li>
<li>To liaise with reception department regarding the guest requests and update them on the status.</li>
<li>To ensure that room status changes are updated in SAP every time and where necessary communicated with admission department for the changes.</li>
<li>To control the house keeping supplies and assist in the inventory procedure.</li>
<li>To ensure that guest expectations are met or exceeded by providing an efficient, friendly and attentive service.</li>
<li>Assists in the administration of the department by completing the necessary forms, documents and log books in a timely and accurate manner as directed.</li>
<li>Handles the customer complaints if possible or reports to HOD.</li>
<li>Make appropriate suggestion and recommendation to HOD for the general improvement of the section.</li>
<li>Polite and professional in any situation where the image or regulation of the hospital is represented.</li>
<li>Contributes to moral and team spirit of the hospital by maintaining effective relationship with colleagues.</li>
<li>Updating of day today/weekly/Monthly departmental reports</li>
<li>Ensures quality and patient safety practices are followed.</li>
<li>Provides or promotes people centered care.</li>
<li>Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.</li>
</ul>
<p><b>Clinical Responsibilities: </b>Collect the information about the infection cases admitted and relay the information to supervisors and related housekeeping staff.</p>
<p><b>Management Responsibilities:</b></p>
<ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li>
</ul>
<p><b>Development and Planning: </b>Attend department trainings and staff development programs.</p><br>
<p></p>
<p><b>Qualifications, Competences and Skills</b></p>
<p><b>Education: </b>Bachelor&rsquo;s Degree or Diploma in Hotel Management</p>
<p><b>Experience: </b>Minimum 2 years&rsquo; experience in Hospitality service industry</p>
<p><b>Language:
</b></p><ul><li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
<p><b>Computer Proficiency: </b>Good Knowledge of MS Office &amp; Hospital operating systems</p>
<p><b>Performance Competencies</b></p>
<ul><li>Good language skill, ability to read and write.</li>
<li>Positive approach to the customer service.</li>
<li>Follow the polite and courteous telephone manner.</li>
<li>Should be active and show the initiative.</li>
</ul>
<p><b>Principle Working Relationships and Remarks</b></p>
<ul><li>Executive housekeeper
</li><li>Dietary department</li>
<li>Admission Department</li>
<li>Nursing</li>
<li>Maintenance</li>
<li>HR</li>
<li>Purchasing</li>
</ul>
<p><b>Other Preferences:</b></p>
<ul><li>Candidates who are available in Kuwait and possess a valid and transferable visa in Kuwait will be preferred.</li></ul></div><p></p>

Support Services Call Center Coordinator (Female)

<div><p><b>Purpose and Scope of the Job</b></p>
<p>
The Senior hospitality supervisor assists in the managing and directing of the day&ndash;to&ndash;day operations of all housekeeping and laundry functions. Provides support to the in all areas of Housekeeping &amp; Laundry operation, such as staff training, coaching and counseling and consistently inspects and enforces adherence to the DASH Standards of Excellence. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures</p>
<p><b>
Main Duties and Responsibilities/Performance Standards</b></p>
<p>
1 Attends or conducts pre- shift brief meeting daily for supervisors</p>
<p>
2 Maintains clear and efficient communication and coordination with the admission and other departments of the hospital.</p>
<p>
3 Daily rounds in patient rooms and get the client satisfaction about the services</p>
<p>
4 To attract, motivate and retain staff. Provide leadership support and is readily accessible to staff.</p>
<p>
5 Assists in interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Review scheduling with HOD, based on demands of hospital, and properly maintain levels of staffing therein.</p>
<p>
6 Conducts performance appraisal and periodical review of staff performance.</p>
<p>
7 Handles the customer complaints and report to the HOD</p>
<p>
8 Trains staff by following housekeeping and IC guidelines for the safe handling of all housekeeping chemicals and equipment.</p>
<p>
9 Assists in training new employees and continuation of learning for existing employees</p>
<p>
10 Responds to and follow through on guest requests, concerns and problems to the guest&rsquo;s satisfaction.</p>
<p>
11 Delegates assignments and supervising all Supervisors, housekeeping Attendants, laundry attendants, public area staff and Office coordinators</p>
<p>
12 Monitors and performs inventories weekly / monthly. Ensure enough guest supply and linen/uniforms supply.</p>
<p>
13 Coordinates with the laundry to ensure that Room Linen and guest clothing are correctly processed and returned in a timely manner.</p>
<p>
14 Maintains par levels of inventory of cleaning supplies, linens, uniforms and brand required room materials and elements, to ensure standards and consistency measures are met</p>
<p>
15 Controls consumption of laundry supplies and materials and supervise the stock level of same</p>
<p>
16 Supervises and conducts daily detailed inspection of guest rooms, public areas, Back of the House and outside of the hospital. Ensure compliance with the hospital&rsquo;s Standards of Excellence, health/sanitation standards and regulations</p>
<p>
17 Facility maintenance assessment and follow up and making sure the quality of work</p>
<p>
18 Clinical Responsibilities</p>
<p>
Follow and train all the staff about infection control standard related to housekeeping department.</p>
<p><b>
19 Management Responsibilities</b></p>
<ul>
<li><div><ul><li>To conduct inventories of, linen, guest supplies, uniforms and furniture.</li>
<li>To monitor and control the departmental expenses.</li>
<li>To follow up on maintenance requests.</li>
<li>To ensure that housekeeping storeroom items are available</li>
<li>Record keeping and filing</li>
<li>Prepare purchase orders and order supplies as required</li></ul></div></li><br>
</ul>
<p></p><p><b>20 Development and Planning</b></p>
<ul>
<li><div><ul><li>To ensure that all employees are trained in all standards of performance and can perform all tasks on their task lists.</li>
<li>To prepare the Department&rsquo;s training plan together with the Departmental Trainers/HOD.</li>
<li>To plan, prepare and conduct training within the department following the DASH training standards.</li>
<li>To record all training activities within the department.</li>
<li>To monitor effectiveness of training by comparing actual performance against the department&rsquo;s standards of performance.</li>
</ul>
</div></li></ul><p><b>21 Physical Demands</b></p>
<ul>
<li>Strong stamina</li>
<li>Pleasant physical appearance</li>
</ul>
<p>22 Working Condition</p>
<p>
Protection from weather conditions but not necessarily from temperature changes. A job is considered &quot;inside&quot; if the worker spends approximately 75 percent or more of the time inside. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and extreme heat. The noise level in the work environment is usually moderate to loud</p>
<p>
23 Performs miscellaneous job-related duties as assigned.</p>
<p>
24 Ensures safety standards (occupational and patient safety) are complied.</p>
<p>
25 Ensures quality and patient safety practices are followed.</p>
<p>
26 Provides or promotes people centered care.</p>
<p>
27 Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.</p>
<p><b>
Qualifications, Competences and Skills</b></p>
<p><b>
Education</b></p>
<p>
 Bachelor&rsquo;s degree/ Diploma in hotel management</p>
<p><b>
Experience</b></p>
<p>
 Minimum 3 years in hotel / Hospital housekeeping department</p>
<p><b>
Licensure</b></p>
<p>
 Not Applicable</p>
<p><b>
Language</b></p>
<p>
 English and Arabic</p>
<p><b>
Computer</b> <b>Proficiency</b></p>
<ul>
<li><div><ul><li><div><ul><li>Working knowledge of rooms management systems.</li>
</ul></div></li><li>Basic Knowledge of Ms word, Excel &amp; Outlook</li>
</ul>
</div></li></ul><p><b>Performance Competencies</b></p>
<p>
1 Communication - Talking to others to convey information effectively.</p>
<p>
2 Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.</p>
<p>
3 Time Management - Managing one's own time and the time of others.</p>
<p>
4 Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.</p>
<p>
5 Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.</p>
<p>
6 Instructing - Teaching others how to do something.</p>
<p>
7 Writing - Communicating effectively in writing as appropriate for the needs of the audience.</p>
<p>
8 Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance.</p>
<p>
9 Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects</p>
<p><b>
Principle Working Relationships and Remarks</b></p>
<p>
 Patient care administrator, Finance, Nursing, Dietary, Human Recourses, Quality Department, Purchasing, Maintenance, Customer service</p></div><p></p>

Senior Hospitality Supervisor

Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25108121
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Food and Beverage &amp; Culinary
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Event Service Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Event Service Experts &ndash; to get it right for our guests and our business each and every time.
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 <strong>
  SCOPE / BUSINESS CONTEXT
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 </strong>
 <ul>
  <li>
   A Full Time position
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   Number of Direct Reports &ndash; N/A
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   Titles of Direct Reports &ndash; N/A
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 </ul>
 <strong>
  CANDIDATE PROFILE
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 </strong>
 Experience:
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 <ul>
  <li>
   Min 1-year related work experience
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 </ul>
 Skills and Knowledge
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 <ul>
  <li>
   Team Work
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   Customer Service Orientation
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   Diversity Relations
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   Interpersonal Skills Dependability
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   Positive Demeanor
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   Presentation
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   Integrity
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   Safety Orientation
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   Adaptability/Flexibility
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   Stress Tolerance
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 </ul>
 Education or Certification
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 <ul>
  <li>
   Higher Education, Diploma or equivalent
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 </ul>
 <strong>
  CORE WORK ACTIVITIES
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 </strong>
 The following are specific responsibilities and contributions critical to the successful performance of the position
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 <strong>
  General Food and Beverage Services
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 </strong>
 <ul>
  <li>
   Follow appropriate procedures for serving alcohol, follow local Training and Guidance
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   Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
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   Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
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   Perform other reasonable duties as requested.
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 </ul>
 <strong>
  Banquet Room Set-up
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 </strong>
 <ul>
  <li>
   Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
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   Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
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   Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.
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   All Event service expert will be required to completely familiarize themselves with the location of each function room and related areas and the various types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, hollow rectangle, banquet style, different types of buffets set up, coffee break.
  </li>
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   Set up and handling tables, i.e. round, rectangle, buffet etc. Service, breakdown and vacuuming of all department functions area to include meetings rooms, breakfast, lunch, dinner, receptions, banquet hall, dance floor, exhibits, general cleaning of all area and outdoor catering.
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   To ensure that all equipment, fixture and furniture are handled with great care.
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 </ul>
 Banquet Room Bussing and Cleaning
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   Bus tables by removing and separating tableware, chinaware, glassware, and flatware.
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   Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
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   Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event.
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 Banquets
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   Respond to and try to fulfill any special banquet event arrangements requested by guest.
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   Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
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   Follow up on special banquet event arrangements requested by guest to ensure compliance.
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   Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.
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 </ul>
 Closing
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 <ul>
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   Secure liquors, beers, wines, coolers, cabinets, and storage areas.
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   Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
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 </ul>
 Steps of Service
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   Check in with guests to ensure satisfaction with each food course and/or beverages.
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   Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
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 </ul>
 This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).
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 <strong>
  Other
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 </strong>
 Safety and Security
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 <ul>
  <li>
   Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
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   Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
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   Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
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   Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
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   Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
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 Policies and Procedures
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 <ul>
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   Protect the privacy and security of guests and coworkers.
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   Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
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   Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
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   Maintain confidentiality of proprietary materials and information.
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   Comply with quality assurance expectations and standards.
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   Perform other reasonable job duties as requested by Supervisors.
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 </ul>
 Guest Relations
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   Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible; thank guests with genuine appreciation and provide a fond farewell.
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   Address guests' service needs in a professional, positive, and timely manner.
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   Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
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   Assist other employees to ensure proper coverage and prompt guest service.
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   Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
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   Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
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   Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.
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   Thank guests with genuine appreciation and provide a fond farewell.
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 </ul>
 Communication
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   Talk with and listen to other employees to effectively exchange information.
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   Provides assistance to coworkers, ensuring they understand their tasks.
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   Communicate with guests, other employees, or departments to ensure guest needs are met.
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   Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
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 </ul>
 Working with Others
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   Support all co-workers and treat them with dignity and respect.
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   To be at the assigned work area, in uniform, and ready to work at the time that is scheduled.
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   To attend meetings and trainings when scheduled.
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   Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
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   Partner with and assist others to promote an environment of teamwork and achieve common goals.
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 </ul>
 Quality Assurance/Quality Improvement
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 <ul>
  <li>
   Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
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 Physical Tasks
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   Enter and locate work-related information using computers and/or point of sale systems.
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   Stand, sit, or walk for an extended period of time or for an entire work shift.
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   Read and visually verify information in a variety of formats (e.g., small print).
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   Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


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