room service supervisor

Delano Dubai

As the In-Room Dining Supervisor at Delano Dubai, you will lead and oversee the daily operations of the in-room dining department. Your role is pivotal in ensuring that guests receive exceptional service, maintaining the highest standards of food quality, presentation, and overall dining experience within the comfort of their rooms.

Responsibilities

<ul>
<li>Team Leadership &amp; Training:</li>
<li>Supervise and motivate the In-Room Dining team to deliver outstanding service.</li>
<li>Conduct daily briefings, ensuring all team members are informed about daily specials, guest preferences, and operational updates.</li>
<li>Provide training and development opportunities to enhance team skills and performance.</li>
</ul>

Guest Service Excellence:

<ul>
<li>Ensure timely and accurate delivery of food and beverages to guest rooms.</li>
<li>Address and resolve guest inquiries, requests, and complaints promptly and professionally.</li>
<li>Maintain a personalized approach to service, anticipating guest needs and exceeding expectations.</li>
</ul>

Operational Management:

<ul>
<li>Oversee the setup and maintenance of in-room dining stations, ensuring cleanliness and organization.</li>
<li>Monitor stock levels, manage inventory, and coordinate with the kitchen and other departments to ensure smooth operations.</li>
<li>Ensure compliance with health, safety, and sanitation regulations.</li>
</ul>

Quality Control &amp; Standards:

<ul>
<li>Inspect food and beverage presentations to ensure they meet Delano's high standards.</li>
<li>Implement and uphold service protocols, ensuring consistency and quality in every guest interaction.</li>
<li>Conduct regular audits to ensure adherence to departmental policies and procedures.</li>
</ul>

Administrative Duties:

<ul>
<li>Assist in scheduling shifts and managing team attendance.</li>
<li>Maintain accurate records of guest preferences, special requests, and feedback.</li>
<li>Prepare reports on departmental performance, inventory usage, and guest satisfaction metrics.</li>
</ul>

In Room Dining Supervisor

Grandeur Hotel

Job Purpose: To supervise and coordinate room service operations, ensuring high-quality guest service, efficient delivery, and maximizing revenue opportunities through upselling, promotions, and menu optimization.Key Responsibilities:Supervise Room Service Operations:<ul><li>Oversee daily room service activities to ensure timely and accurate delivery.</li><li>Monitor staff performance and provide coaching as needed.</li></ul>Revenue Generation:<ul><li>Identify opportunities to increase room service sales through upselling, suggestive selling, and promotions.</li><li>Track room service sales performance and suggest strategies to boost revenue.</li><li>Collaborate with the F&amp;B team to create attractive menus and packages for in-room dining.</li></ul>Guest Experience:<ul><li>Ensure that all room service orders meet hotel standards for quality and presentation.</li><li>Handle guest feedback and resolve complaints promptly and professionally.</li></ul>Staff Management:<ul><li>Train, schedule, and manage room service staff.</li><li>Conduct performance reviews and motivate team members to meet targets.</li></ul>Operational Efficiency:<ul><li>Monitor inventory and coordinate with kitchen and procurement teams to maintain stock levels.</li><li>Ensure compliance with hygiene, safety, and hotel standards.</li></ul>Reporting:<ul><li>Maintain daily, weekly, and monthly reports on room service operations, including sales, revenue, and customer feedback.</li></ul>Qualifications &amp; Skills:<ul><li>Proven experience in F&amp;B supervision, preferably with room service operations.</li><li>Strong communication, leadership, and customer service skills.</li><li>Ability to drive sales and generate revenue through effective strategies.</li><li>Knowledge of food hygiene and safety standards.</li></ul>Job Type: Full-timeExperience:<ul><li>Hospitality: 4 years (Required)</li></ul>

F&B Supervisor

Marriott International

<div>Additional Information 
Job Number25180779 
Job CategoryFood and Beverage &amp; Culinary 
LocationJW Marriott Mussoorie Walnut Grove Resort &amp; Spa, Village - Siya, Mussoorie, Uttarakhand, India, 248179 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Assisting in Management of Restaurant Team
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Monitors employees to ensure performance expectations are met.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Assists in supervising daily shift operations.</li></ul>
<ul><li>Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.</li></ul>
<ul><li>Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.</li></ul> 
Conducting Day-to-Day Restaurant Operations
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul>
<ul><li>Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.</li></ul>
<ul><li>Assists in ensuring compliance with all restaurant policies, standards and procedures.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul>
<ul><li>Assists in achieving or exceeding budgeted goals.</li></ul>
<ul><li>Performs all duties of restaurant employees and related departments as necessary.</li></ul>
<ul><li>Opens and closes restaurant shifts.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Encourages employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints, seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Meets and greets guests.</li></ul> 
Assisting in Human Resource Activities
<ul><li>Supervises on-going training initiatives.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Coaches and counsels employees regarding performance on an on-going basis.</li></ul> 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Restaurant Manager

Kempinski Hotels

<div>
 
 
 Department:
 
 Housekeeping &amp; Laundry
 
 
 
 Location:
 
 Saudi Arabia - Al Khobar
 
 
 
 
 Description
 
 
 
 Staff Housing Supervisor is responsible for the cleanliness of staff housing. He or She also needs to train and inspect the performance of assigned staff housing attendants ensuring that all procedures are completed as per the hotel's standards.
 
 In charge and supervises cleaning activity of areas including management apartments, management studios, staff rooms, public toilets, garden areas, corridors, pathway, perimeter of staff housing, heart of the house corridors, staircases etc.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the day to day cleaning of staff housing.
 
 </li>
 </ul>
 <ul>
 <li>
 Perform routine inspections of all public areas, rooms, apartments, and storerooms.
 
 </li>
 </ul>
 <ul>
 <li>
 Schedule and supervise deep cleaning and any other projects.
 
 </li>
 </ul>
 <ul>
 <li>
 Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations on all area of responsibility.
 
 </li>
 </ul>
 <ul>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment.
 
 </li>
 </ul>
 <ul>
 <li>
 Anticipate staff's needs, respond promptly and acknowledge all staff, however busy and according to time of day.
 
 </li>
 </ul>
 <ul>
 <li>
 Assign duties and coordinate breaks for assigned staff.
 
 </li>
 </ul>
 <ul>
 <li>
 Ensure that assigned staff has reported to work, and also document any late or absent employees.
 
 </li>
 </ul>
 <ul>
 <li>
 Prepare and distribute assignment work sheets to assigned staff and review priorities.
 
 </li>
 </ul>
 <ul>
 <li>
 Assist where necessary to ensure optimum service to staff.
 
 </li>
 </ul>
 <ul>
 <li>
 Clean staff housing in emergency situations.
 
 </li>
 </ul>
 <ul>
 <li>
 Efficiently manage stock control and the maintenance of all equipment.
 
 </li>
 </ul>
 <ul>
 <li>
 Issue supplies/goods to staff at beginning of shift in order to control inventory.
 
 </li>
 </ul>
 <ul>
 <li>
 Report all maintenance defects and follow up with Engineering.
 
 </li>
 </ul>
 <ul>
 <li>
 Complete work orders forms for equipment maintenance or repairs and submit to Engineering.
 </li>
 </ul>
 <ul>
 <li>
 Responsible to Check staff grooming and hygiene.
 
 </li>
 </ul>
 <ul>
 <li>
 Complete all paperwork and closing duties before leaving.
 
 </li>
 </ul>
 <ul>
 <li>
 Review status of assignments and hand over any follow-up action with on-coming supervisor.
 
 </li>
 </ul>
 <ul>
 <li>
 Informs Management about any damage, theft or loss to staff housing property.
 
 </li>
 </ul>
 <ul>
 <li>
 Answer inquires to maintain controls and ensure staff satisfaction.
 
 </li>
 </ul>
 <ul>
 <li>
 Manage and train Staff Housing Attendants and other team members to ensure their performance meets the standards required.
 
 </li>
 </ul>
 <ul>
 <li>
 Provide feedback on staff performance and Report disciplinary problems to Staff Housing Manager.
 
 
 </li>
 </ul>
</div>

Accommodation Supervisor

<div>Additional Information 
Job Number25179044 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Supervisor (Guest Services Supervisor)

AL QANNATI BKC GROUPS OF COMPANIES

About The CompanyWe delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Having 25 years of experience working with the UAE&rsquo;s leading companies, we deploy the industry best tailored manpower services to advance our client success.About The Job<ul><li>Complete accommodation worksheets before the staff start their shift, making sure that any special requests are noted.</li><li>Monitors job performance pertaining to the level of cleanliness.</li><li>Compiles and reports accurate status of guest rooms to the Front Office department.</li><li>Monitors and maintains a high level of cleanliness in rooms, storage areas, linen rooms, offices, laundry, restrooms and public areas.</li><li>Maintains room quality as per checklist.</li><li>Ensures daily line up and departmental meetings are completed according to SOPs.</li><li>Enforces standard procedures for the acceptance, security and return on guest lost and found items.</li><li>Works closely with Maintenance to coordinate projects for the guest rooms.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,300.00 per month

Accor Group

Job Title Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Job Description Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE Position Overview Accor is hiring a Reservations Supervisor in Dubai to support hotel operations by ensuring accurate bookings, optimal room occupancy, and seamless guest reservation experiences. This role offers the opportunity to join one of the world s most recognized hospitality brands while playing a key part in delivering exceptional guest service and maximizing revenue. Job Details Job Location: Dubai, UAE Industry: Hotel - Resort - Lodging Function: Reservations / Front Office Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Role Summary The Reservations Supervisor role at Accor Dubai is ideal for an experienced hospitality professional looking to contribute to a global brand. This position focuses on managing room inventory, handling guest booking requests, coordinating with sales and front office teams, and ensuring reservations align with both operational and financial goals. The job combines administrative accuracy with service excellence in a dynamic hotel environment. What You ll Do * Supervise the daily reservations process to ensure timely and accurate room bookings * Monitor room availability, rates, and allotments while generating reports on materialization and occupancy * Coordinate with Sales and Credit departments regarding guest account statuses and follow up on pending credit issues * Maintain and update all room booking materials, packages, rates, and guest documentation * Train and guide reservation agents on hotel offerings, yield management principles, and booking protocols * Ensure full system proficiency in Opera and related booking software * Manage last-minute bookings, stranded guests, and group allocation changes in cooperation with the Front Office team * Maintain optimal par levels for supplies and request inventory replenishment within budget * Ensure consistent use of standardized notes and guest correspondence templates Ideal Profile * 2 3 years of experience in reservations or front office operations in a 4 or 5-star hotel * Strong knowledge of Opera PMS and reservation software * Familiar with hotel inventory control, rate management, and guest service standards * Excellent communication, problem-solving, and team coordination skills * Detail-oriented with strong command of English (additional languages are an advantage) * Ability to train and coach junior team members

Reservations Supervisor Hotel - Resort - Lodging Dubai, UAE

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Accommodation Supervisor

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