rooms director

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Job Summary</b></div><div></div><div><br>
Under the direction of the Hotel Manager, and within the limits of Rosewood Doha&rsquo;s policies and procedures to assist in achieving the goals and targets set in budgets by maximizing Revenue, by maintaining as well as by building on the reputation of the hotel and by ensuring that business objectives are accomplished.</div><div></div><div><br>
Oversee and direct Heads of Departments, leading and supporting the team in ensuring that guest needs are met to the high standard required by the hotel and expectations are exceeded.</div><div></div><div><br>
Be responsible for the smooth running of the hotel, on a day to day basis, providing advice and guidance to Department Heads and Team Members. Assume complete operational responsibility for designated areas: guest satisfaction; employee satisfaction; product quality; operational efficiency; staffing matters and fire life safety standards, in line with brand standards.</div><div></div><div><b><br>
Essential Duties and Responsibilities</b></div><div></div><div><br>
Quality:</div><div></div><ul><li><br>
 Ensure all hotel areas are meeting Rosewood&rsquo;s service standards.</li></ul><div></div><ul><li><br>
 Drive and lead Initiatives for increasing awareness of Rosewood&rsquo;s service standards across the hotel to ensure quality service &amp; products remain at the forefront.</li></ul><div></div><ul><li><br>
 Ensure departmental action plans are implemented and reviewed following quality service audit results.</li></ul><div></div><ul><li><br>
 Review the daily activities of all areas directly responsible for.</li></ul><div></div><ul><li><br>
 Review, in conjunction with the Director of Front office, arrivals and departures on a daily basis, ensuring that the necessary room allocations are made and amenity requirements are communicated to the appropriate departments for action.</li></ul><div></div><ul><li><br>
 Maintain a lobby &amp; front of house presence as appropriate: greeting VIP and regular guest arrivals (residential and non-residential); ensuring Rosewood&rsquo;s service standards are consistently achieved; monitoring the physical appearance and cleanliness of the lobby, residences and public areas.</li></ul><div></div><ul><li><br>
 Oversee to ensure that a concise and accurate guest history system is maintained, and that recorded requirements are complied with for each individual guest.</li></ul><div></div><ul><li><br>
 Check, in conjunction with the Director of Heart of House and Director of Engineer a minimum of 10 bedrooms or suites per week and all VIP rooms/suites, ensuring that work necessary to maintain the accommodation to the required standard is carried out.</li></ul><div></div><ul><li><br>
 Ensure the preventative/perfect room program operates consistently and efficiently.</li></ul><div></div><ul><li><br>
 Prepare the Executive Duty Management rota and to undertake executive duty management shifts as rostered.</li></ul><div></div><ul><li><br>
 Manage customer feedback effectively, uses customer issues and compliments to activate long term improvements in products and services, sharing best practice across the organization.</li></ul><div></div><ul><li><br>
 Monitors the associates of these operations to ensure guests receive prompt, cordial attention and personal recognition, in line with corporate policies and standards at all times.</li></ul><div></div><ul><li><br>
 Manage TrustYou (with the Director of Front office) to ensure data collection can be achieved, and drives subsequent action plans to consistently improve performance and increase guest satisfaction levels in Rooms areas.</li></ul><div></div><ul><li><br>
 Is a proactive member of the executive / senior management team and exchanges pertinent information between other departments and the division, notably, Engineering and Security.</li></ul><div></div><ul><li><br>
 Assumes overall responsibility for maintaining presentation standards to ensure facilities (both back and front of house for related areas) and equipment are clean, in good repair and well maintained.</li></ul><div></div><ul><li><br>
 Maintains close relationships with retail tenants and concessions to ensure revenue and expense targets are met.</li></ul><div></div><ul><li><br>
 Maintain effective communication within the Hotel and ensure that the Hotel Manager is kept well informed of any problems/queries that have arisen.</li></ul><div></div><div><br>
Financial:</div><div></div><ul><li><br>
 Keeps abreast of newest trends and innovations in the hospitality industry and maintain an awareness of competitor activity/trends and recommend actions to ensure that the Hotel remains a forerunner in its marketplace.</li></ul><div></div><ul><li><br>
 Generally being alert for opportunities to improve the profitability of the Hotel i.e. through controlling wastage and being responsible for the economy of all utilities and resources.</li></ul><div></div><ul><li><br>
 To actively promote the services and facilities available to guests within the hotel and Rosewood Hotels &amp; Resorts, maximizing revenue from other outlets (e.g. car transfers, telephones, valet services, spa and Food &amp; Beverage facilities, etc.)</li></ul><div></div><ul><li><br>
 With direct report Department Heads prepare annual budgets, with full back up, for designated areas and propose/justify to the Hotel Manager and Director of Finance.</li></ul><div></div><ul><li><br>
 Manages and sets targets for the Hotel&rsquo;s Front Office Upselling Programme.</li></ul><div></div><ul><li><br>
 Conducts comprehensive monthly departmental meetings to include review of Profit and Loss&rsquo;s (as maybe needed), core programmes, customer issues, strategic development, future activities, etc.</li></ul><div></div><ul><li><br>
 Controls and analyses, on an on-going basis, Rooms Division revenues and costs including MOD&rsquo;s to manage performance targets against budget and forecast.</li></ul><div></div><ul><li><br>
 Monitor annual department budgets with Heads of Department throughout the year, reporting reasons for all variances of actual versus budget and recommending and implementing appropriate actions.</li></ul><div></div><ul><li><br>
 Accurately forecast revenue and payroll on a weekly basis and to take appropriate action to influence results positively towards exceeding budgets whilst ensuring that appropriate department holiday plans are maintained.</li></ul><div></div><ul><li><br>
 Ensure that agreed credit procedures are complied with by direct reporting colleagues, and also to attend monthly credit meetings.</li></ul><div></div><ul><li><br>
 Implements strategies to increase both room yield and RevPAR, liaising with the Director of Sales &amp; Marketing, and Director of Food &amp; Beverage when necessary, to ensure overall revenue maximization.</li></ul><div></div><ul><li><br>
 Communicate with the Director of Sales &amp; Marketing on a regular basis: sales leads; need periods; booking patterns; complaints/problems with corporate agreement clients etc.</li></ul><div></div><ul><li><br>
 Participate in Sales and PR related activities, as directed: sales trips, entertaining, hotel show rounds, familiarization tours, meetings etc.</li></ul><div></div><ul><li><br>
 Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue.</li></ul><div></div><ul><li><br>
 Assure that the financial goals of the division and the hotel are being met. Monitors and controls labor expenses, and other divisional expenses such as supplies and equipment.</li></ul><div></div><div><br>
Leading:</div><div></div><ul><li><br>
 Actively drives productivity initiatives, without negatively impacting customer service levels.</li></ul><div></div><ul><li><br>
 Actively drives and co-ordinates the Operations Management Review (OMR) process and action plan across all Rooms Division areas, fostering continuous improvement.</li></ul><div></div><ul><li><br>
 Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of all Room Division employees.</li></ul><div></div><ul><li><br>
 Develops and updates policies and manuals, as related to the Division / Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.</li></ul><div></div><ul><li><br>
 Ensure an efficient and well organized division, ensuring all associates are well trained and highly motivated and the development of high potentials.</li></ul><div></div><ul><li><br>
 To ensure that new associates receive an appropriate level of job skills training to enable them to perform their duties to the required standard, upon completion of the initial training period.</li></ul><div></div><ul><li><br>
 To ensure accurate departmental records with respect to associates and training issues, associates development issues and departmental communication issues.</li></ul><div></div><ul><li><br>
 To assist in the creation of full operating manuals with respect to responsibilities of each position and minimum standards to be achieved and to ensure their effective utilization and manage updates.</li></ul><div></div><ul><li><br>
 To conduct selection interviews alongside the Talent &amp; Culture Team for potential new team members as and when required.</li></ul><div></div><ul><li><br>
 To carry out job chats, training requirements, performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li></ul><div></div><ul><li><br>
 To maintain discipline within the Hotel and conduct disciplinary and grievance interviews with all relevant associates and as and when required with the Talent &amp; Culture Department.</li></ul><div></div><ul><li><br>
 To be responsible for the welfare and motivation of associates making use of the information obtained through the annual associates surveys, appraisals and frequent job chats.</li></ul><div></div><div><b><br>
Standard Responsibilities</b></div><div></div><ul><li><br>
 Comply and adhere to the Rosewood company policies.</li></ul><div></div><ul><li><br>
 Take on other tasks in addition of the ones stated, in a reasonable framework.</li></ul><div></div><ul><li><br>
 Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li></ul><div></div><ul><li><br>
 Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul><div></div><ul><li><br>
 Review Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.</li></ul><div></div><ul><li><br>
 Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><div></div><ul><li><br>
 Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).</li></ul><div></div><ul><li><br>
 Responsible for the recruitment, in conjunction with the Talent &amp; Culture Department, of associates.</li></ul><div></div><ul><li><br>
 Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.</li></ul><div></div><ul><li><br>
 Lead by example in terms of appearance, mannerism, etiquette, behavior conduct, principles and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.</li></ul><div></div><div><b><br>
Confidentiality</b></div><div></div><div><br>
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</div><div></div><div><b><br>
Health &amp; Safety</b></div><div></div><ul><li><br>
 Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li></ul><div></div><ul><li><br>
 The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li></ul><div></div><ul><li><br>
 Report any defects in the building, plant or equipment according to hotel procedure.</li></ul><div></div><ul><li><br>
 Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li></ul><div></div><ul><li><br>
 Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li></ul><div></div><ul><li><br>
 Be fully conversant with:</li></ul><div></div><ul><li><br>
Regulations</li></ul><div></div><ul><li><br>
Risk Assessments for your department</li></ul><div></div><ul><li><br>
Hotel Fire &amp; Bomb Procedures</li></ul><div></div><div><b><br>
Other</b></div><div></div><ul><li><br>
 The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li></ul><div></div><ul><li><br>
 As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Director of Rooms

The First Group Hospitality

<div>Overview:<div></div><div><br>
Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai&rsquo;s thriving JVT community.</div><div></div><div><br>
The hotel offers a diverse selection of dining venues&mdash;including Farmer&rsquo;s Common, Neighbourhood Brew, our homegrown Risen Caf&eacute; and Artisanal Bakery, and our poolside restaurant and bar&mdash;alongside dedicated family-friendly spaces, a Kid&rsquo;s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, with complimentary shuttle services.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As a <b>Rooms Controller</b>, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world&rsquo;s tallest hotel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Manage daily room allocations based on guest preferences, VIP status, and operational requirements.</div></li><li><div>
Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.</div></li><li><div>
Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.</div></li><li><div>
Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.</div></li><li><div>
Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.</div></li><li><div>
Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.</div></li><li><div>
Monitor and manage overbooking situations with a proactive and guest-centric approach.</div></li><li><div>
Prepare daily arrival and occupancy reports for internal departments.</div></li><li><div>
Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.</div></li><li><div>
Support the front office team during busy periods or as needed, including check-in/check-out assistance.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum 1&ndash;2 years of experience in a similar role in a luxury hotel environment.</div></li><li><div>
Strong knowledge of Opera PMS and room allocation procedures.</div></li><li><div>
Analytical mindset with excellent planning and organizational skills.</div></li><li><div>
Strong communication and teamwork abilities.</div></li><li><div>
High level of accuracy and attention to detail.</div></li><li><div>
Calm under pressure, with the ability to multi-task and prioritize.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Professional appearance and demeanor.</div></li></ul></div>

Rooms Controller

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25174403<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1-year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p><i><br>
#LI-MJ1</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

ACCOR

<p>Assign room according to guest request and preferences whenever possible.</p> <p>Pre-register designated guests and prepare key packets.</p> <p>Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.</p> <p>Ensure rates match market codes and document exceptions.</p> <p>Verify and adjust billing for guests.</p> <p>File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.</p> <p>Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.</p> <p>Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p> <p>Be familiar with Hotel services, operational hours and ongoing promotions.</p> <p>Have a thorough knowledge of Sofitel JBR Hotel product and services.</p> <p>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</p> <p>Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</p> <p>Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</p> <p>Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</p> <p>Ensure Contingency Reports are regularly printed and filed accordingly.</p> <p>Pre Block VIP and ALL members  arrivals taking into account any special requirements.</p> <p>Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</p> <p>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</p> <p>Follow up the daily arrives with housekeeping department.</p> <p>Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</p> <p>Supervise and arrange all  long stay guest  reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</p> <p>Have thorough knowledge of Cashing up procedure.</p> <p>Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</p> <p>Ensure that all guest requests and information updated in OPERA and communicated to other departments</p> <p>Supervise accurate and thorough Bucket Check.</p> <p>Encourage all associates to keep working areas clean and tidy</p> <p>Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</p> <p>Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</p> <p>Participate in the training and development of Front Office Associates and provide training to associates when necessary</p> <p>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</p> <p>Support and practice Empowerment within the Front Office</p> <p>Understand all front office sections and their operational requirements.</p> <p>Be able to work shifts around the business needs to assist all front office sections.</p> <p>Be reliever for the / Front office supervisor when needed.</p> <p>Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</p> <p>constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</p> <p>Have a thorough knowledge of all Emergency Procedures</p> <p>Supervise guest registration and all relevant registration details required by the UAE law.</p> <p>Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</p> <p>Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</p> <p>Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</p> <p>Be security conscious at all times and inform Manager on Duty of anything suspicious.</p> <p>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</p> <p>Perform any reasonable task as requested by the Management.</p> <p>Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</p> <p>Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</p> <p>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</p> <p>Utilizing all available resources, follow up on previous shift requests and pending issues.</p> <p>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</p> <p>Be flexible according to the business need</p> <p>Have an excellent approach to customer service</p> <p>Have strong organizational skills; always practice  Clean as you go </p> <p>At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</p> <p> Be able to perform any additional scope of duties if requested by the Management.</p>

Merex Investment Group

<p><span style="font-size: 11px;">Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards, including punctual reporting and correct uniform wear.</span></p><ul> <li>Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.</li> <li>Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.</li> <li>Conducts regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.</li> <li>Handles guest complaints according to customer feedback SOPs and reports all issues to the Director Housekeeper or Housekeeping Manager.</li> </ul>

Assistant Manager - Housekeeping

RAFFLES

<p><strong>PURPOSE OF POSITION</strong></p><p>Oversees and directs all aspects of Concierge and Bell service operations, continually striving to deliver the highest quality of service to guests, whilst adhering to all legal rules, regulations, and guidelines of the hotel.</p><p><strong>KEY ROLES &amp; RESPONSIBILITIES</strong></p><p>  Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements</p><p>  Responsible for sorting and distributing guests  and administrative mail</p><p>  Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests</p><p>  Recommends first and foremost the hotel s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)</p><p>  Ensures the lobby is always kept in an orderly fashion and that ashtrays are kept clean</p><p>  Coordinates the paging of guests in the lobby and Food &amp; Beverage outlets</p><p>  Maintains the hotel information directory (function board) and ensures that the information is current and accurate at all times</p><p>  Prepares efficient work and vacation schedule for Concierge, Doorman and Bell Services, taking into consideration project occupancy and forecasts and large group movements</p><p>  Ensures that all Concierge, Doormen, Valet and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently</p><p>  Handle problems associated with guests and liaise with department heads or executive management in the absence of the Director of Rooms</p><p>  Works with Director of Rooms in preparing the department s budget; controls and monitors departmental costs on an ongoing basis to ensure performance against budget</p><p>Human Resources and Training</p><p>  Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:</p><p>- Planning for future staffing needs and recruiting in line with company guidelines</p><p>- Prepares and administers detailed induction program for new staff</p><p>- Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training</p><p>- Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs</p><p>- Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance</p><p><strong>Occupational Health and Safety Responsibilities</strong></p><p>  Adheres to OH&amp;S policies and procedures and ensures direct reports do the same</p><p>  Log security incidents and accidents in accordance with hotel requirements</p>

Chief Concierge

Raffles

<div><b>Company Description</b><p><br>
#BeLimitless</p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p><p>
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Assist the Executive Director Housekeeping in all phases of housekeeping activities.</p></li><li><p>
Report to shift on time in issued uniform in a neat, clean and tidy appearance at all times and ensure, supervised that the subordinates are well groomed.</p></li><li><p>
Arrange departmental weekly rosters including vacation planning and schedule them according to business level and forecast.</p></li><li><p>
Responsible for controlling expenses and keeping expenses in line with the budget.</p></li><li><p>
Participate to the budgeting exercise.</p></li><li><p>
Responsible for ensuring staffing needs and daily assignments in accordance with occupancy.</p></li><li><p>
Manage rotational or periodic cleaning programs and regular inspections of suites and public areas, back of the house areas, and service areas.</p></li><li><p>
Conduct daily briefing to subordinates in the absence of the Executive Director Housekeeping</p></li><li><p>
Check all the suites on arrival under his/her care daily, to ensure departmental and Forbes 5-Star standard of cleanliness, maintenance and sanitation. This spot check may either be following a routine check out suite cleaning, in house guest suite cleaning or turn down service.</p></li><li><p>
Randomly check rooms and fill scoring check list daily to be able to give feedback to both supervisors and attendant.</p></li><li><p>
Maximize suite inspection productivity to enhance high standards of cleanliness and minimize outstanding defects and repairs.</p></li><li><p>
Establish, implement and monitor the maintenance and repair program of guest suites and rooms. Ensure that repair request is being processed and monitor</p></li><li><p>
Ensures that VIP arrivals and in-house requirements are dealt with, including final VIP suite inspection and amenity check. Liaise with Front Office for special requests.</p></li><li><p>
Constantly inspect housekeeping areas and ensure cleanliness, tidiness and safe. Maintain pleasing environment for guests.</p></li><li><p>
Randomly check floor pantries to ensure the inventories are properly stocked with par level, cleaned and tidied.</p></li><li><p>
Assist the Executive Director Housekeeper to deal with all contractors or suppliers (when applicable).</p></li><li><p>
Assisting in special projects, refurbishments and renovations if required.</p></li><li><p>
Leads by example. Maintains a positive, cooperative work environment &amp; good communication with all related departments and management.</p></li><li><p>
Leads by example. Promotes a work environment where team members feel valued, involved, appreciated and safe.</p></li><li><p>
Assist in training of team members pertaining to equipment handling, cleaning techniques and chemical use.</p></li><li><p>
Observe team member performance and identify training needs.</p></li><li><p>
Evaluate team member performance, through daily scoring check lists.</p></li><li><p>
Perform and document regular appraisal and evaluation of performances.</p></li><li><p>
Responsible to motivating, disciplining and counseling team members when applicable.</p></li><li><p>
Anticipate guest needs, respond promptly and acknowledge all guest, maintain positive guest relations and ensure guest satisfaction at all times.</p></li><li><p>
Schedule &amp; conduct refresh training to ensure emergency procedures, health &amp; safeties as well as hygiene rules are strictly followed to avoid health and safety hazards and injury.</p></li><li><p>
Document and follow-up on employees&rsquo; files.</p></li><li><p>
Keep open communication with management &amp; subordinates.</p></li><li><p>
Use creative and participate to the recognition program of subordinates.</p></li><li><p>
Escalate to higher management any difficult situations or problems.</p></li><li><p>
Responsible to keep records of special cleaning and maintenance up to date.</p></li><li><p>
Responsible to keep record of contractors / supplier&rsquo;s interventions.</p></li><li><p>
Respect the privacy of guests &amp; colleagues&rsquo; information.</p></li><li><p>
Remain well-mannered and well-groomed as per department and company standard.</p></li><li><p>
Participate in the hotel recycling program and encourage team members to reduce, re-use and recycle.</p></li><li><p>
Perform any other duties and task as required by Assistant Director &ndash; Rooms and Executive Housekeeper - Rooms.</p></li></ul><b><br>
Qualifications</b><p><b><br>
Qualifications:</b></p><ul><li>
Minimum of 4 years working experience in a similar role.</li><li><p>
Professional appearance.</p></li><li><p>
Post graduate or hotel management school</p></li><li><p>
Ability to function well as part of a team.</p></li><li><p>
Computer skills required (Microsoft Excel and Microsoft Word).</p></li><li><p>
Knowledge and experience in maintaining material, fabric and flooring.</p></li><li><p>
Able to interact with guest respectfully, naturally and efficiently.</p></li><li><p>
Aware of FLHSS (Fire, Life, Health &amp; safety, Security) standards.</p></li><li><p>
Diligent attention to safety.</p></li><li><p>
Full understanding of Raffles Doha and Fairmont Doha vision and values.</p></li></ul></div>

Assistant Director Housekeeping

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