rooms director

Millennium Place Marina

<div>we are in search of a Director of Rooms to be assigned at Grand Millennium Business Bay.
The Director of Rooms is responsible for the overall leadership, strategic planning, and daily operations of the Rooms Division of the hotel, ensuring a seamless guest experience from check-in to check-out. This role oversees all departments related to guest accommodations, including Front Office, Housekeeping, Laundry, and Guest Services, and works closely with other department heads to deliver exceptional service and meet financial goals.
Key Job Responsibilities:
Operational Leadership<ul>
<li>
Manage and oversee the operations of Front Office, Housekeeping, Guest Services, and other relevant departments.</li>
<li>Ensure high standards of cleanliness, service, and maintenance in all guest areas.</li>
<li>Maintain and improve quality standards through regular inspections and guest feedback.</li>
</ul>
Guest Experience<ul>
<li>
Ensure the delivery of outstanding guest service across all rooms-related touchpoints.</li>
<li>Handle escalated guest complaints and service recovery.</li>
<li>Monitor guest satisfaction scores and implement improvements.</li>
</ul>
Team Management<ul>
<li>
Recruit, train, and lead departmental managers and their teams.</li>
<li>Conduct performance reviews, coaching, and succession planning.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul>
Financial &amp; Strategic Management<ul>
<li>
Develop and manage departmental budgets, forecasts, and labor controls.</li>
<li>Monitor and analyze room revenue, occupancy, and ADR in collaboration with the Revenue Manager.</li>
<li>Optimize operational costs while maintaining service quality.</li>
</ul>
Compliance &amp; Safety<ul>
<li>
Ensure compliance with health and safety, sanitation, and brand standards.</li>
<li>Partner with engineering and security to maintain guestroom safety and functionality.</li>
</ul>
Cross-Department Collaboration<ul>
<li>
Work closely with Sales, Food &amp; Beverage, and Engineering to ensure smooth operations.</li>
<li>Support group arrivals, VIP services, and special events.</li></ul></div>

Director of Rooms

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Pre-block rooms for all arrivals based on estimated arrival times, guest preferences, and stay history, focusing on ALL members and VIP guests.</li><li>
Allocate room upgrades fairly based on availability and upsell opportunities, prioritizing preferred rooms for loyal guests.</li><li>
Review and maintain accurate guest profiles in Opera Cloud; ensure all preferences and special requests are recorded and actioned.</li><li>
Ensure all advanced purchases and third-party payments are processed prior to guest arrival.</li><li>
Update Methods of Payment (MOPs) and billing instructions for all arrivals.</li><li>
Communicate with guests via personalized pre-arrival emails or calls to enhance the guest experience.</li><li>
Coordinate with relevant departments to fulfill special requests such as honeymoon setups, feather-free rooms, or VIP arrangements.</li><li>
Record and comply with preferences related to special occasions (birthdays, anniversaries, weddings).</li><li>
Collaborate with Revenue Management and Front Office teams on same-day sales and upsell strategies.</li><li>
Act as the main control point for saleable rooms, working closely with Revenue, Front Desk, Housekeeping, and Engineering.</li><li>
Review arrival reports and liaise with Housekeeping to ensure rooms are properly assigned and ready.</li><li>
Monitor room inventory and availability daily to maximize occupancy and revenue.</li><li>
Manage the timely release of out-of-service and out-of-order rooms after maintenance.</li><li>
Track changes such as early check-outs, late check-outs, room changes, and walk-ins, and communicate updates to Housekeeping.</li><li>
Coordinate group room allocations according to group requirements and preferences.</li><li>
Organize group arrivals and departures in collaboration with Guest Services/Bell, Housekeeping, and Front Desk.</li><li>
Manage group billing arrangements with the Credit Manager and attend group meetings as assigned.</li><li>
Prepare and handle express check-in and check-out when required.</li><li>
Pre-key ALL members and VIP arrivals, ensuring registration cards, key packets, and room keys are ready and functional.</li><li>
Follow up on same-day traces for arriving guests and manage early check-in and late check-out requests based on occupancy.</li><li>
Investigate housekeeping discrepancy reports and action weekly error correction reports.</li><li>
Print daily contingency shift reports and assist with paymaster follow-ups.</li><li>
Monitor guest preferences by actively engaging in communication and acting on requests.</li><li>
Update and follow up on no-show reports and finance-related emails regarding discrepancies or issues.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a Rooms Controller or Front Office role preferred.</li><li>
Strong organizational and communication skills.</li><li>
Proficiency in English is required; additional language skills (e.g., French, German, Russian) are a strong advantage.</li><li>
Familiarity with Opera PMS is an advantage.</li><li>
Ability to multitask and work collaboratively with various departments.</li><li>
High attention to detail and a guest-focused mindset.</li></ul></div>

Rooms Controller

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred. 
</li><li>
Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service. 
</li><li>
Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Strong understanding of Industry Regulations.</li></ul><div></div> 
Key Responsibilities 
<div></div><ul><li>
Champions &lsquo;FIVE-Styled&rsquo; Service, ensuring that Product and Service Delivery meets FIVE&rsquo;s exacting standards. 
</li><li>
Manages Operational Procedures to elevate Service Quality. 
</li><li>
Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience. 
</li><li>
Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations. 
</li><li>
Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards. 
</li><li>
Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager. 
</li><li>
Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement. 
</li><li>
Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service. 
</li><li>
Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery. 
</li><li>
Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Communicates clear and consistent messages regarding Departmental Goals. 
</li><li>
Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards. 
</li><li>
Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues. 
</li><li>
Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand&rsquo;s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes. 
</li><li>
Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>09/08/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Director of Rooms - FIVE Palm Jumeirah

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25071779
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Rooms Team
 
 
 
 <ul>
 <li>
 Champions the brand&rsquo;s service vision for product and service delivery.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Monitors and promotes room rates, specials, and promotions at the residence.
 
 
 </li>
 </ul>
 
 Managing Profitability
 
 
 
 <ul>
 <li>
 Analyzes service issues and identifies trends.
 </li>
 <li>
 Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.
 </li>
 <li>
 Reviews and audits expenses.
 
 
 </li>
 </ul>
 
 Managing Revenue Goals
 
 
 
 <ul>
 <li>
 Monitors Rooms operations sales performance against budget.
 </li>
 <li>
 Reviews reports and financial statements to determine Rooms operations performance against budget.
 </li>
 <li>
 Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
 </li>
 <li>
 Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
 
 
 </li>
 </ul>
 
 Ensuring and Providing Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
 </li>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Coordinates and communicates event details both verbally and in writing to the customer and property operations.
 </li>
 <li>
 Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Uses personal judgment and expertise to enhance the customer experience.
 </li>
 <li>
 Stays available to solve problems and/or suggest alternatives to previous arrangements.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 </li>
 <li>
 Ensures that employees understand expectations and parameters for Room duties.
 </li>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Interviews and hires employees.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 </li>
 <li>
 Identifies talents of direct reports and their teams, and assists with their growth and development plans.
 
 
 </li>
 </ul>
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Hotel Group

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Bodrum

A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.

Duties and Responsibilities

Major responsibilities
 
Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. 
To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). 
To ensure that Mandarin Oriental, Bodrum grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. 
Develop long and short range action plans to meet the desired objectives. 
Standardize methods and procedures in all areas and ensure full knowledge by all colleagues. 
Colleague scheduling in accordance with business level expected. 
Recommend changes in operating philosophy. 
Recommend price and cost structure for all departments. 
Select department managers and supervisors in individual areas of direct responsibility and take all the necessary personal actions in area responsible for within the limits of approved policies, budgets and salary ranges. 
Ask for and obtain from department heads any information relating to the effective operation of the hotel. 
Have and attend meetings in accordance with the meeting schedules and any other meetings which may be necessary from time to time. 
Review:
 
Guest complaints and compliments. 
Merchandising ideas and upcoming promotions. 
Applicable policies and procedures. 
Communicate clearly with all levels of colleagues; manage differences and change. 
Have regular progress meetings with direct report department heads to assist in meeting their short and long term commitments to the company and to exchange information. 
Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans. 
Regular meetings with the General Manager to discuss, recommend and inform on business matters and review long and short range action plans. 
Prepare the budget for Rooms and all Minor Operating Departments and Capital Expenditure budget. 
Prepare the monthly forecast.

Requirements

At least 3 years in a similar position at a luxury hotel, preferably resort at an international location 
Excellent communication skills both in Turkish &amp; English 
Experience in managing large teams 
Hospitality Management University Degree</div>

<div>Additional Information 
Job Number25145658 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Candidate Profile
Experience<ul><li>
Ideally will have experience in a similar supervisory position within front office department.</li></ul> 
Skills and Knowledge<ul><li>
Strong Communication skills (verbal, listening, writing)</li><li>
Innovative</li><li>
Pro-active and reliable</li><li>
Able to work alone and within a team</li><li>
Problem Solving and Complain Handling</li><li>
Leadership</li><li>
Multi-Tasking</li><li>
Strong organizational and time management skills</li><li>
Opera-Cloud OPERA, Redberry , IMS, GXP, Microsoft Office and other operating systems</li></ul>
Education or Certification<ul><li>
Good level of English essential</li></ul>
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:<ul><li>
Be familiar with Hotel services, operational hours and ongoing promotions.</li><li>
Have a thorough knowledge of Sofitel JBR Hotel product and services.</li><li>
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li><li>
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</li><li>
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</li><li>
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</li><li>
Ensure Contingency Reports are regularly printed and filed accordingly.</li><li>
Pre Block VIP and ALL members&rsquo; arrivals taking into account any special requirements.</li><li>
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</li><li>
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li><li>
Follow up the daily arrives with housekeeping department.</li><li>
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</li><li>
Supervise and arrange all &ldquo;long stay guest&rdquo; reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</li><li>
Have thorough knowledge of Cashing up procedure.</li><li>
Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</li><li>
Ensure that all guest requests and information updated in OPERA and communicated to other departments</li><li>
Supervise accurate and thorough Bucket Check.</li><li>
Encourage all associates to keep working areas clean and tidy</li><li>
Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</li><li>
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</li><li>
Participate in the training and development of Front Office Associates and provide training to associates when necessary</li><li>
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li><li>
Support and practice Empowerment within the Front Office</li><li>
Understand all front office sections and their operational requirements.</li><li>
Be able to work shifts around the business needs to assist all front office sections.</li><li>
Be reliever for the / Front office supervisor when needed.</li><li>
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</li><li>
constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</li><li>
Have a thorough knowledge of all Emergency Procedures</li><li>
Supervise guest registration and all relevant registration details required by the UAE law.</li><li>
Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</li><li>
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li><li>
Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</li><li>
Be security conscious at all times and inform Manager on Duty of anything suspicious.</li><li>
Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li><li>
Perform any reasonable task as requested by the Management.</li><li>
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</li><li>
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</li><li>
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li><li>
Utilizing all available resources, follow up on previous shift requests and pending issues.</li><li>
Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li><li>
Be flexible according to the business need</li><li>
Have an excellent approach to customer service</li><li>
Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li><li>
At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</li><li>
 Be able to perform any additional scope of duties if requested by the Management.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

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