rooms director

Sofitel Dubai The Obelis...

This is a full-time, on-site role for a Rooms Controller at Sofitel Dubai The Obelisk, located in Dubai.The Rooms Controller will manage daily room control tasks, ensuring rooms are allocated according to guest needs and preferences.Responsibilities include coordinating with reservations and front office teams, managing overbooking situations, and ensuring effective communication between departments to enhance guest experiences.Qualifications<ul><li>Experience in Control Room operations / Supervisor position one year.</li><li>Strong Communication and Customer Service skills</li><li>Knowledge of Reservations and Front Office procedures</li><li>Excellent organizational and multitasking abilities</li><li>Ability to work effectively in a team and independently</li><li>Proficiency in hotel management software is a plus</li><li>Previous experience in a luxury hotel environment is an advantage</li></ul>

Rooms Controller

Nawy

<div>
 <ul>
 <li>
 Oversee all aspects of room operations, ensuring the highest level of service and guest satisfaction
 </li>
 <li>
 Develop and implement innovative strategies to maximize room revenue and occupancy
 </li>
 <li>
 Manage the Rooms Division budget, forecasting, and financial performance
 </li>
 <li>
 Lead, train, and mentor the front office, housekeeping, and concierge teams
 </li>
 <li>
 Analyze guest feedback and market trends to enhance services and improve guest experiences
 </li>
 <li>
 Collaborate with other departments to ensure seamless service delivery and efficient operations
 </li>
 <li>
 Ensure compliance with health and safety regulations
 </li>
 <li>
 Represent the Rooms Division in senior management and executive meetings, providing insights and updates on operations
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Hospitality Management or related field
 </li>
 <li>
 5+ years of experience in hotel management, with a focus on rooms operations
 </li>
 <li>
 Strong leadership and team management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Proven financial acumen, with experience in budgeting and revenue management
 </li>
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 Ability to work in a fast-paced environment and handle multiple priorities
 </li>
 </ul>
</div>

Director of Rooms

Marriott International

<div>Additional Information 
Job Number25167611 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis New Capital Cairo, New Administrative Capital, Cairo, Egypt, Egypt 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Rooms Team
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul> 
Managing Profitability
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Rooms

ACCOR

Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Be familiar with Hotel services, operational hours and ongoing promotions. Have a thorough knowledge of Sofitel JBR Hotel product and services. Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed. Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes. Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections. Ensure Contingency Reports are regularly printed and filed accordingly. Pre Block VIP and ALL members arrivals taking into account any special requirements. Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates. Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences. Follow up the daily arrives with housekeeping department. Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks. Supervise and arrange all long stay guest reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay. Have thorough knowledge of Cashing up procedure. Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target. Ensure that all guest requests and information updated in OPERA and communicated to other departments Supervise accurate and thorough Bucket Check. Encourage all associates to keep working areas clean and tidy Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software. Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations Participate in the training and development of Front Office Associates and provide training to associates when necessary Be aware of remedial steps to be taken to rectify Housekeeping discrepancies. Support and practice Empowerment within the Front Office Understand all front office sections and their operational requirements. Be able to work shifts around the business needs to assist all front office sections. Be reliever for the / Front office supervisor when needed. Be able to identify and resolve Guests problems and feedback up to the guest satisfaction constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed Have a thorough knowledge of all Emergency Procedures Supervise guest registration and all relevant registration details required by the UAE law. Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float. Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department. Be security conscious at all times and inform Manager on Duty of anything suspicious. Prepare and ensure timely delivery of daily reports to other departments as well as executive office Perform any reasonable task as requested by the Management. Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel. Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly. Utilizing all available resources, follow up on previous shift requests and pending issues. Each associate is expected to carry out, within their capabilities, all reasonable requests by management Be flexible according to the business need Have an excellent approach to customer service Have strong organizational skills; always practice Clean as you go At all times strive to represent Accor/ Sofitel in the most professional, courteous manner. Be able to perform any additional scope of duties if requested by the Management.

Grand Hyatt

Organization Grand Hyatt Al Khobar Summary <ul> <li>You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</li> <li>To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.</li> </ul> Qualifications <ul> <li>Ideally with a university degree or diploma in Hospitality or Tourism management.</li> <li>Minimum 2 years work experience as Assistant Director of Rooms or Front Office Manager.</li> <li>Good problem solving, administrative and interpersonal skills are a must.</li> </ul> Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality<img src="https://www.jobg8.com/Tracking.aspx?EckMS5zY42Dv0%2bczeqXaG7G7wgrSFmWpx" width="0" height="0" />

Front Office Manager (Saudi Nationality)

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Assistant Director of Sales and build your career with us. 
Job Description 
The Job description includes but not limited to the below:<ul><li>
Conduct site visits, FAM trips, sales trips as required based on business requirements and pro-active targets.</li><li>
Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.</li><li>
Complete sales targets and related tasks set by the hotel.</li><li>
Develop sales plans and obtain approval from the Director of Sales, maintaining and developing customers in the region or industry according to the plan.</li><li>
Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.</li><li>
Produce quotations efficiently, send contracts to customers and follow-up promptly.</li><li>
Show clients around the hotel.</li><li>
Operate the hotel reservation system to book rooms, banquet venues, etc.</li><li>
Send the team&rsquo;s work order promptly and ensure that the relevant departments receive relevant information.</li><li>
Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.</li><li>
Recommend other hotel chains within the group to clients.</li><li>
Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.</li><li>
Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.</li><li>
Handle guest feedback or complaints.</li><li>
Maximise sales at all times and effectively forecast team and banquet revenue.</li><li>
Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.</li><li>
Actively participate in the development of marketing plans and collaborate to achieve budgets.</li><li>
Assist the Director of Sales to allocate daily work effectively according to the Sales team structure.</li><li>
Coach the Sales team to always ensure that quality services and products are delivered to customers.</li><li>
Lead the Sales team to achieve departmental goals.</li><li>
Assist the Director of Sales in recruiting, selecting and training employees to maintain team vitality and stability.</li><li>
Conscientiously perform assigned tasks and special tasks.</li></ul> 

Qualifications 
<ul><li>
University degree.</li><li>
Strong understanding of the sales segment</li><li>
5 years or above hotel sales and related experience (preferably in a resort).</li><li>
Fluent English is a must</li><li>
Good communication, organisation and presentation skills.</li><li>
Able to work under strong pressure.</li><li>
Understand international customers and have strong market analysis ability.</li><li>
Able to lead by example.</li></ul></div>

Assistant Director of Sales

Goldenline Gypsum Decoration & Painting Effects

Job Description / Qualifications- Checking the specifications, drawings and other related documents in order to take off the quantities required for pricing.- Coordinates with Marketing Manager if there are lacking documents needed so the latter can request the same to the Client.- Coordinates with the Marketing Manager for job assignments and submits the daily monitoring report.- Communicates with the Foremen to have accurate estimate on the maximum productivity of the workers in order to minimize the labor expenses on pricing.- Coordinates with Accounts Department to clear confusions in segregating the direct and overhead expenses.- Uses a standard ratio for Toilet, Big Rooms and Small Rooms.- Uses own BOQ should there be no BOQ provided by the Client.- Identifies labor, material and time requirements by studying proposals, drawings, specifications and other related documents.- Coordinates and asks approval from the Managing Director on which systems to use on specific projects.- Computes costs by analyzing labor, material and time requirements.- Resolves discrepancies by collecting and analyzing information.- Prepares material comparison sheet along with the highlighted drawings and specifications and presents to the Managing Director.- Presents prepared estimate by assembling and displaying numerical and descriptive information by presenting beside each item the description and drawings to the Managing Director and asks for final price approval from the Managing Director.- Maintains cost database by entering, updating and backing up data.- Provide assistance in verifying claims, payments, variations, and contractual issues for the projects.- Contributes to team effort by accomplishing related results as needed.- Performs other duties and responsibilities as may be assigned from time to time.- Experience and familiarity in using PlanSwift software- Can join immediately&quot;A Degree in Civil Engineering is required.&quot;Note: (Previous Interior Fitout Works Knowledge and Experience is a must)Job Type: Full-time

Estimator and QS Engineer

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