saas account manager

Jetnetix Solutions

<p>Jetnetix Solutions is looking for a proactive <b>Account Manager</b> who can build strong client relationships, understand software requirements, and drive account growth through upselling and strategic client management.</p><p>This role is ideal for someone who understands <b>software products, SaaS platforms, and AI-powered solutions</b> and enjoys working with international clients while contributing to revenue growth.</p><p><b>Job Description</b></p><p>We are looking for a <b>client-focused Account Manager</b> to manage software client accounts, ensure smooth communication between clients and internal teams, and identify opportunities for business growth.</p><p>You will act as the <b>primary point of contact for clients</b>, ensuring clear communication while expanding accounts through upselling services such as <b>custom software, SaaS platforms, AI-powered solutions, and web or mobile applications</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Manage relationships with assigned client accounts and act as their primary contact</li><li>Conduct client meetings, requirement discussions, and follow-ups</li><li>Understand client business needs and translate them into clear requirements for the technical team</li><li>Convert prospects into clients by understanding their business needs and pitching the most appropriate software or AI solutions</li><li>Identify opportunities to upsell additional services such as <b>AI software, AI-powered applications, SaaS solutions, and custom web or mobile apps</b></li><li>Prepare proposals, quotations, and commercial offers</li><li>Coordinate with internal teams to ensure clear communication and smooth project execution</li><li>Track project progress and provide updates to clients when required</li><li>Maintain proper documentation of client communication, agreements, and project discussions</li><li>Support deal closures and contract renewals with new and existing clients</li></ul><p>Requirements</p><ul><li>2 to 5 years of experience in <b>software sales, account management, or client success</b></li><li>Strong understanding of <b>software development lifecycle, SaaS products, and AI-driven solutions</b></li><li>Excellent English communication and negotiation skills</li><li>Ability to manage multiple client accounts and build long-term relationships</li><li>Bachelor&rsquo;s degree or proven qualification in <b>Business, IT, Marketing, Computer Science, or related field</b></li></ul><p>Preferred</p><ul><li>Experience selling <b>custom software, SaaS platforms, AI-powered software, or digital solutions</b></li><li>Experience working with <b>international clients</b></li><li>Understanding of <b>Agile or modern software development environments</b></li></ul><p>What We Offer</p><ul><li>Competitive salary with <b>performance-based commissions and incentives</b></li><li>Exposure to <b>international software and AI projects</b></li><li>Growth opportunities within a <b>fast-growing software and AI solutions company</b></li><li>Supportive and collaborative team environment</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Account Manager – Software Sales & Client Success

Energy Services Group

<div><div><div><p>ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.</p><p></p><h3 class="jobSectionHeader"><b>
Position Responsibilities
</b></h3><ul><li>Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.</li><li>
Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.</li><li>
Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.</li><li>
Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules, services, and new business units; partner closely with Sales on larger pursuits.</li><li>
Manage stakeholder expectations, triage issues with Support, and coordinate resolution across Service Delivery, PMO, Product, and Engineering.</li><li>
Build and nurture senior-level relationships across the industry, leveraging your network to open doors and accelerate deal cycles.</li><li>
Maintain accurate CRM hygiene, forecasts, success plans, and executive dashboards to ensure operational excellence.</li><li>
Gather VOC insights and influence the product roadmap with clear problem statements and quantified business impact.</li><li>
Maintain deep knowledge of the company&rsquo;s products and services, ensuring solutions consistently meet evolving client needs.</li><li>
Conduct periodic onsite visits to reinforce client satisfaction, strengthen partnerships, and support ongoing renewals.</li><li>
Prepare sales quotations and respond to RFIs/RFPs with clarity, accuracy, and strategic positioning.</li></ul></div></div>
<div><h2 class="jobSectionHeader"><b>Requirements</b></h2><div><ul><li>
Bachelor's degree.</li><li>
Exceptional communication, presentation, and executive facing skills.</li><li>
Proven ownership of a revenue, renewal, or retention target.</li><li>
4+ years of experience in U.S. retail energy with direct exposure to supplier operations or C&amp;I customer portfolios.</li><li>
Strong understanding of competitive retail energy markets, including working knowledge of major ISOs and supplier operating models.</li><li>
Demonstrated commercial acumen with a track record of driving renewals, expansions, or upsells for SaaS or technology services.</li><li>
Strong client management capabilities with a history of setting expectations, managing escalations, and leading cross functional issue resolution.</li><li>
Established relationships within the retail energy ecosystem - suppliers, brokers, channel partners, and market stakeholders.</li><li>
Excellent executive presence, analytical thinking, and data driven decision making.</li><li>
Proficiency with tools such as HubSpot and comfort with Excel or BI dashboards.</li><li>
Experience supporting SaaS implementations</li></ul><p></p><h3 class="jobSectionHeader"><b>
Success Metrics</b></h3><ul><li>
Gross renewal rate and net revenue retention across the book.</li><li>
Expansion ARR and pipeline coverage for upsell and cross-sell.</li><li>
Time to resolution and CSAT for high-impact issues.</li><li>
Executive alignment scorecard completion and QBR cadence adherence.</li><li>
Forecast accuracy within agreed thresholds.</li></ul></div></div></div>

Account Manager - U.S. Retail

CXT Software

<div>
 Are you a results-driven Account Manager who thrives on owning a number and building expansion pipeline? Are you ready to step into a high-ownership role where you are directly responsible for Net Revenue Retention (NRR), not just relationships? Do you want to operate like a business owner, with the autonomy and accountability to shape playbooks, processes, and outcomes from the ground up?
 <br/>
 <br/>
 CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.
 <br/>
 <br/>
 We're looking for an Account Manager to own and grow a
 <strong>
  $5M-$10M+ portfolio of customers
 </strong>
 in a high-impact, rebuild-phase SaaS business. This is not a maintenance role; you will drive expansion, retention, and customer outcomes as part of a full Account Management transformation. We are rebuilding our AM function from the ground up, and you will help define what "great" looks like.
 <br/>
 <br/>
 This role goes far beyond relationship management. You will own
 <strong>
  Net Revenue Retention (NRR)
 </strong>
 for your book of business, identify and close expansion opportunities, manage renewals and mitigate churn risk, and operate with the pipeline and forecast discipline of a quota-carrying seller. You'll partner cross-functionally with Product, Support, and Services to deliver customer outcomes, and you'll have the influence and trust to refine the playbooks, processes, and best practices that shape the future of our customer organization.
 <br/>
 <br/>
 If you want to own a number and be measured on outcomes, enjoy building pipeline and closing expansion deals, and thrive in environments that are evolving and improving, this is the role for you.
 <br/>
 <br/>
 <strong>
  Responsibilties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own Net Revenue Retention (NRR) for your book of business &mdash; deliver against expansion, renewal, and retention targets
  </li>
  <li>
   Identify up-sell and cross-sell opportunities and progress them to close
  </li>
  <li>
   Build and maintain a healthy expansion pipeline (3-4x coverage) against quota
  </li>
  <li>
   Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance
  </li>
  <li>
   Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks
  </li>
  <li>
   Lead commercial conversations with customers &mdash; pricing, renewals, and contract changes
  </li>
  <li>
   Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution
  </li>
  <li>
   Contribute to building the AM function &mdash; refine playbooks, processes, and best practices, and provide feedback on what is and isn't working
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4-8+ years in mid-market SaaS Account Management, Customer Success, or Sales
  </li>
  <li>
   Proven track record of independently identifying and closing expansion opportunities
  </li>
  <li>
   Experience owning revenue targets (NRR, expansion, or renewals)
  </li>
  <li>
   Strong commercial acumen and negotiation skills
  </li>
  <li>
   Ability to manage multiple accounts and priorities effectively
  </li>
  <li>
   Experience working cross-functionally to drive customer outcomes
  </li>
  <li>
   Comfortable operating in an evolving, fast-paced environment
  </li>
  <li>
   Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in a rebuild or transformation environment
  </li>
  <li>
   Previous experience working in Transportation Management Systems (TMS) or last-mile / logistics technology companies is a huge plus
  </li>
  <li>
   Daily use of AI in customer-facing and revenue workflows
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
 </strong>
 More than just perks, they're the essential components of a rewarding career at CXT Software.
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world
  </li>
  <li>
   Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules
  </li>
  <li>
   Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals
  </li>
  <li>
   Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology
  </li>
  <li>
   Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
   <br/>
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 CXT Software is an equal opportunity employer committed to a diverse workforce. We're seeking agile, resourceful experts ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 <br/>
 <br/>
 Base Salary (USD): $100,000
 <br/>
 <br/>
 Bonus (USD): $8,000
 <br/>
 <br/>
 Commission (USD): $32,000
 <br/>
 <br/>
 OTE (USD): $140,000
</div>


Account Manager (OTE $140,000/year USD), @CXT Software

WebEngage

<div><div><b>About WebEngage:</b></div><div>
WebEngage is an enterprise-grade customer engagement and retention platform that helps global brands across industries such as e-commerce, fintech, travel, edtech, gaming, media, and consumer apps. and turn data into measurable revenue impact.</div><div>
Trusted by 800+ brands globally, we have strong presence in India, UAE, KSA, SEA, Europe and beyond.</div><div>
WebEngage powers intelligent, real-time engagement across the entire customer lifecycle.</div><ul><li>
We are built for scale.</li><li>
We are built for complexity.</li><li>
We are built for outcomes.</li></ul><div>
At our core, WebEngage is a full-stack retention operating system that combines:</div><ul><li>
A powerful Customer Data Platform (CDP)</li><li>
Real-time behavioral segmentation and intelligence</li><li>
Omnichannel journey orchestration</li><li>
AI-driven personalization and recommendations</li><li>
Deep analytics, experimentation, and revenue attribution</li><li>
WebEngage BLACK: our AI-native layer that brings Agentic capabilities to engagement.</li></ul><div>
Learn more about us at http://webengage.com</div><div></div><div><b><br>
Responsibilities:<br>
</b></div><div></div><br>
<ul><li>Manage top enterprise accounts and drive revenue
</li><li>Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
</li><li>Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
</li><li>Participate in and conduct Executive Business Reviews (EBRs)
</li><li>Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets Implement processes to improve on the quality of deliverables and reduce turnaround time
</li><li>Responsible for conflict resolution and compliance on client deliverables and revenue
</li><li>Identification of client goals and representing their interest to internal teams
</li><li>Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
</li><li>Proactively identify any risk in Enterprise accounts
</li><li>Help drive customer references and case studies, and increase speaker participation, etc.
</li>Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business<br>
<li>
</li></ul><div></div><br>
<div><b>Requirements:</b></div><ul><li>
7+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
</li><li>Must Have - The candidate should be proficient in reading, writing and speaking Arabic
</li><li>Preferably a Masters degree in Business Administration
</li><li>Domain - Experience with analytics, data, databases or business intelligence preferred
</li><li>Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
</li><li>Excellent Communication - You know what to say and more importantly, how to say it</li><li>
Experience in Digital Marketing products will be an added advantage</li></ul><div></div><div><b><br>
Life at WebEngage:
</b></div><ul><li>We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly &amp; quarterly town hall meetings.
</li><li>A highly inclusive work culture that promotes a relaxed, creative and productive environment.
</li>Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance<br>
<li>
</li></ul><div></div><br>
<div><b>Perks &amp; Benefits:
</b></div><ul><li>Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
</li>Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)<br>
<li>
</li></ul><div></div><br>
<div><b>Explore more here:
</b></div><ul><li>https://youtu.be/Y0HjfyMjUpg
</li><li>https://linkedin.com/company/webengage
</li><li>https://twitter.com/WebEngage?s=09<br>
</li></ul><div></div><br>
<div><b>Do you think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
</b></div><div>WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.</div></div>

Account Director- Sales

Techorphic

<p>At Techorphic, we help startups and businesses build scalable digital products including web apps, mobile apps, SaaS platforms, and custom software solutions.</p><p>We&rsquo;re now looking for a <b>highly motivated Appointment Setter</b> who can generate qualified meetings for our sales team.</p><p>Role Overview</p><p>Your main responsibility will be to <b>identify potential clients and book qualified meetings</b> with decision-makers (founders, CEOs, product managers, etc.).</p><p>You will be the <b>first point of contact</b>, representing Techorphic and creating strong first impressions.</p><p>Responsibilities</p><ul><li>Conduct <b>cold outreach</b> via:</li><li>LinkedIn</li><li>Email</li><li>Upwork / Freelance platforms</li><li>Identify and qualify leads (startups, SMEs, SaaS companies)</li><li>Book meetings/demo calls for the sales team</li><li>Follow up consistently with prospects</li><li>Maintain CRM / lead tracking system</li><li>Work closely with marketing &amp; sales team to refine messaging</li></ul><p>Requirements</p><ul><li>Proven experience in:</li><li>Appointment setting / lead generation / BDR role</li><li>Strong communication &amp; persuasion skills</li><li>Experience with tools like:</li><li>LinkedIn Sales Navigator</li><li>Apollo / Instantly / HubSpot (plus point)</li><li>Understanding of <b>software development services (web/mobile/SaaS)</b> is a big advantage</li><li>Ability to handle rejection and stay consistent</li></ul><p>Compensation</p><ul><li>Base + <b>performance-based commission</b></li><li>Bonus per qualified meeting / closed deal</li><li>Growth opportunity into <b>Sales Closer / Account Manager</b></li></ul><p>Work Setup</p><ul><li>Prefer candidates with overlap in <b>US / AU time zones</b></li></ul><p>Ideal Candidate</p><ul><li>Hungry for growth and commission</li><li>Strong follow-up mindset</li><li>Understands startup ecosystem</li><li>Knows how to turn cold leads into warm conversations</li></ul><p>What You&rsquo;ll Get</p><ul><li>Work with a fast-growing software company</li><li>Exposure to international clients (US, Australia, Europe)</li><li>Clear career progression in sales</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Your past experience in appointment setting</li></ul><ul><li>Tools you&rsquo;ve used</li></ul><ul><li>Sample outreach message (VERY IMPORTANT)</li></ul><p>Work Location: In person</p>

Appointment Setter (Cold Outreach & Lead Generation)

TESTCREW

<div><b>Job Title: </b>Senior Business Development Manager<br>
<b>Company: </b>Testcrew<br>
<b>Status: </b>Open<br>
<b>Designation: </b>Senior Business Development Manager<br>
<b>Department: </b>Commercial Growth - CRE<br>
<b>Years of Experience: </b>5<br>
<b>Educational Background: </b>Bachelor's Degree (4-5 year degree)<br>
<b>Job Fulfillment Deadline: </b>2026-06-30<br>
<h3 class="jobSectionHeader"><b>Description:</b></h3>
<div><p>Sales Manager &ndash; Jira Solutions (Egypt)</p>
<p></p>
<p>Location: Cairo, Egypt</p>
<p>
Industry: IT Services
</p><p></p><p>Role Summary</p>
<p></p>
<p>The Sales Manager will be responsible for driving revenue growth in Egypt through the sale of Jira (Atlassian) licenses, upgrades, migrations, and consulting services. The role focuses on enterprise account acquisition, expansion, and strategic relationship management.</p>
<p></p>
<p>Key Responsibilities:</p>
<p></p>
<p>Sales &amp; Revenue</p>
<ul><li>Drive sales of:</li></ul>
<ul><li>Jira Software</li></ul>
<ul><li>Jira Service Management</li></ul>
<ul><li>Confluence</li></ul>
<ul><li>Atlassian Cloud migrations &amp; upgrades</li></ul>
<ul><li>Achieve annual and quarterly sales targets.</li></ul>
<ul><li>Identify new enterprise opportunities and expand existing accounts.</li></ul>
<ul><li>Build and manage a healthy pipeline (minimum 3x quota coverage).</li></ul>
<p></p>
<p>Account Management</p>
<ul><li>Develop account plans for priority clients.</li></ul>
<ul><li>Engage with CIOs, IT Directors, PMOs, and Engineering leaders.</li></ul>
<ul><li>Position Jira as a strategic enterprise platform (ALM / ITSM / DevOps).</li></ul>
<p></p>
<p>Sales Cycle Management</p>
<ul><li>Manage full sales lifecycle:</li></ul>
<p>
Lead Qualification Demo Coordination Proposal Negotiation Closure.</p>
<ul><li>Work closely with presales and technical consultants for solution positioning.</li></ul>
<ul><li>Participate in RFPs and commercial negotiations.</li></ul>
<p></p>
<p>Market Development</p>
<ul><li>Identify market trends and competitive landscape.</li></ul>
<ul><li>Develop relationships with system integrators and enterprise clients.</li></ul>
<ul><li>Support marketing events and Atlassian campaigns in Egypt.</li></ul>
<p></p>
<p>Requirements</p>
<ul><li>5+ years&rsquo; experience in B2B IT sales.</li></ul>
<ul><li>Experience selling software licenses or SaaS solutions.</li></ul>
<ul><li>Strong understanding of:</li></ul>
<ul><li>Agile / DevOps concepts</li></ul>
<ul><li>ITSM basics</li></ul>
<ul><li>SDLC / ALM lifecycle</li></ul>
<ul><li>Existing network in enterprise or government sector in Egypt preferred.</li></ul>
<ul><li>Strong negotiation and closing skills.</li></ul>
<ul><li>Fluent in Arabic and English.</li></ul>
<p></p>
</div><p></p><h3 class="jobSectionHeader"><b>Skills Required:</b></h3>
<ul><li>As per JD in EMAIL</li>
</ul><b>Project: </b>PROJ-0254<br>
<b>Talent Requisition ID: </b>JR-26-035812</div>

Senior Business Development Manager

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Account Manager – Software Sales & Client Success

Account Manager - U.S. Retail

Account Manager (OTE $140,000/year USD), @CXT Software

Account Manager (OTE $140,000/year USD), @CXT Software

Account Director- Sales

Appointment Setter (Cold Outreach & Lead Generation)

Senior Business Development Manager