saas support specialist

Iyrix Technologies

At Iyrix Tech We are looking for a proactive and tech-savvy Chat &amp; Technical Support Specialist to join our team and deliver exceptional customer support.Key Responsibilities<ul><li>Provide real-time support to customers via live chat and email</li><li>Assist users with onboarding, setup, and troubleshooting</li><li>Handle technical queries related to the SaaS platform</li><li>Identify bugs/issues and report them to the development team</li><li>Maintain high response time and customer satisfaction</li><li>Document common issues and create help guides/FAQs</li><li>Collaborate with sales and product teams when needed</li></ul>Requirements<ul><li>1+ year experience in customer support or technical support (preferably SaaS)</li><li>Strong written English communication skills</li><li>Familiarity with tools like Intercom, Zendesk, Freshdesk, or similar</li><li>Ability to handle multiple chats simultaneously</li><li>Problem-solving mindset and attention to detail</li><li>Availability for flexible shifts (including night shift if required)</li></ul>Nice to Have<ul><li>Basic understanding of CRM systems</li><li>Prior experience supporting international clients (US/UK)</li></ul>What We Offer<ul><li>Competitive salary (based on experience)</li><li>Remote flexibility</li><li>Growth opportunities in a fast-scaling SaaS company</li><li>Performance-based bonuses</li></ul>Pay: Rs45,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>When can you join?</li><li>Shift timings are 5pm to 2am, is it okay for you?</li></ul>Experience:<ul><li>Chat Support: 1 year (Required)</li></ul>Work Location: In person

Chat & Technical Support Specialist (45k - 75k)

Agile Resources, Inc.

<div>
 
 
 Location:
 
 Remote but must live in the metro Atlanta, GA area
 
 
 
 
 
 
 Employment Type:
 
 6-month W-2 contract-to-hire
 
 
 
 
 
 
 Compensation:
 
 $17/hour W-2 (no flexibility)
 
 
 
 
 
 This Technical Customer Support role supports external customers by helping resolve account, billing, subscription, installation, and basic technical issues. This is more of a customer support role than a traditional IT help desk position, but candidates should be comfortable troubleshooting software issues, documenting cases, and creating a positive customer experience across phone, email, chat, and ticket queues. Prior external SaaS support experience is strongly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Provide friendly, empathetic, and professional support to external customers across phone, email, chat, and ticket queues.
 </li>
 <li>
 Respond to high-volume customer requests while helping the team meet SLA expectations.
 </li>
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 Manage an individual case queue, resolve aging requests, and document all customer interactions clearly and accurately.
 </li>
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 Assist customers with account and subscription management, billing and invoicing questions, refunds, login issues, account authorization, entitlement management, downloads, and installation.
 </li>
 <li>
 Troubleshoot basic technical issues related to software access, plugins, crashes, bug tracking, cache/cookie issues, and general application usage.
 </li>
 <li>
 Use knowledge base articles and internal resources to resolve issues or properly qualify cases for escalation.
 </li>
 <li>
 Remotely support users when needed to help diagnose and resolve software or account-related issues.
 </li>
 <li>
 Maintain professionalism and composure while supporting customers in a fast-paced, high-volume environment.
 </li>
 <li>
 Continue learning products, internal systems, and support processes through training and ongoing education.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience supporting customers through phone, email, chat, or ticketing systems.
 </li>
 <li>
 Strong customer service skills with the ability to create a positive customer experience and build trust with users.
 </li>
 <li>
 Experience supporting external customers in a SaaS, software, technical support, customer support, or Level 1 help desk-style environment.
 </li>
 <li>
 Ability to troubleshoot software, account, login, billing, installation, and basic technical issues.
 </li>
 <li>
 Strong written and verbal communication skills, including active listening, empathy, patience, and clear documentation.
 </li>
 <li>
 Experience documenting customer interactions, troubleshooting steps, and resolutions in a ticketing system.
 </li>
 <li>
 Strong time management and prioritization skills in a high-volume case queue environment.
 </li>
 <li>
 Technical proficiency with computer systems, software applications, email platforms, office productivity tools, and modern support systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 
 
 
 <ul>
 <li>
 Salesforce experience for ticketing, case management, documentation, or customer support workflows.
 </li>
 <li>
 External SaaS support experience.
 </li>
 <li>
 Experience with design, creative, engineering, architecture, or technical software support.
 </li>
 <li>
 Experience with Windows and Mac troubleshooting.
 </li>
 <li>
 Familiarity with remote support tools, customer support software, and knowledge base resources.
 </li>
 <li>
 Experience handling account management, subscriptions, refunds, billing, login issues, and software installation support.
 </li>
 </ul>
</div>

Customer Technical Support

Vehlo

<div>Part Time Technical Customer Support Specialist
Location: Remote (U.S.)
About Vehlo:
We started Vehlo in 2019 with a simple goal: to be the industry&rsquo;s favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We&rsquo;re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable &mdash;just ask our over 30,000 customers, who generate more than 60M annual repair orders, and process over $12B in payments volume annually. At Vehlo, our only purpose is your success, and together, we&rsquo;re reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits package&mdash;our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About the Role:
Part - Time Hours: 1:00PM - 5:00PM PST
This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content.
What You&rsquo;ll Do:
<ul><li>Handle incoming support inquiries through live chat, phones, and emails in a timely and
</li><li>courteous manner
</li><li>Write up support tickets through Zoho Desk
</li><li>Follow up on any unresolved tickets
</li><li>Create Knowledge Base Articles to further build our Knowledge Base library
</li></ul>Travel Requirement: less than 5%.
Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.
What You Bring:
<ul><li>1&ndash;3 years in a customer-facing support role &mdash; ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints.
</li><li>Self motivated with the ability to prioritize and manage time effectively
</li><li>Ability to develop positive relationships with team members and customers
</li><li>Willingness to work well with others and customers
</li><li>Willingness to help others with problems
</li><li>Strong communication, customer service, and problem-solving skills, including the ability to
</li><li>Maintain composure under stress
</li><li>Good understanding of Windows and networking
</li><li>Must have strong internet connectivity
</li><li>Automotive industry experience preferred
</li></ul>Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.
Work Environment &amp; Physical Requirements:
This role may be performed in a remote, hybrid, or office-based environment depending on business needs.
<ul><li>Ability to remain in a stationary position (sitting or standing) for extended periods
</li><li>Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
</li><li>Ability to view and interpret information on a computer screen for extended periods
</li><li>Ability to communicate effectively via phone, video, and written communication
</li><li>Ability to participate in virtual meetings with or without reasonable accommodation
</li></ul>Remote Work Expectations:
<ul><li>Maintain a dedicated, safe, and distraction-free workspace
</li><li>Reliable high-speed internet connection sufficient for video conferencing and job-related systems
</li><li>Ability to maintain productivity in a remote environment
</li><li>Must reside in a state where the company is authorized to employ workers
</li><li>Must be able to work core hours aligned to [time zone or schedule expectations]
</li></ul>Additional Information:
<ul><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
</li><li>Employment may be contingent upon a background check in accordance with applicable laws.
</li></ul>Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div>

Part-Time Customer Support Specialist

Binary Brix 

Job Description:Growth Specialist (IT Services &amp; SaaS)Role Title: Growth Specialist / Growth LeadDepartment: Growth &amp; RevenueWork Model: Hybrid (depending on location)Experience Required: 2&ndash;5+ years in growth, marketing, or revenue-focused roles in IT services, SaaS, or tech consulting companies.ROLE PURPOSEThe Growth Specialist will own and scale Aegasis Labs&rsquo; sales and marketing engine. This includes pipeline growth, inbound + outbound campaigns, performance marketing, content strategy, partnerships, and revenue optimization. The ideal candidate deeply understands IT services, AI &amp; engineering solutions, SaaS funnels, and how to implement systems that consistently drive qualified leads.KEY RESPONSIBILITIESSales &amp; Pipeline Growth<ul><li>Build and execute a complete end-to-end growth strategy (top of funnel &rarr; SQL &rarr; closed deals).</li><li>Design and manage outbound systems: cold email, cold calling, LinkedIn, lead scraping.</li><li>Optimize targeting for decision makers (CTOs, CEOs, Product Managers, Founders).</li><li>Build scalable outbound campaigns aligned with ICPs for AI, ML, SaaS &amp; engineering services.</li></ul>Marketing Leadership<ul><li>Own the full marketing roadmap: messaging, positioning, branding, content.</li><li>Develop and manage SEO, social media, email marketing, and paid media campaigns.</li><li>Lead website optimization and CRO initiatives to increase demo requests.</li><li>Create compelling case studies, landing pages, and digital assets.</li></ul>Content &amp; Community<ul><li>Build thought-leadership content (LinkedIn, X, blog, newsletter).</li><li>Develop social media systems focused on founders, tech leaders &amp; AI community.</li><li>Manage influencer partnerships, forums, niche groups &amp; communities.</li></ul>Analytics, Systems &amp; Automation<ul><li>Use data to track growth performance across channels.</li><li>Build automated workflows using HubSpot, Apollo, GoHighLevel, Zapier, etc.</li><li>Implement dashboards to monitor KPIs weekly, monthly, and quarterly.</li></ul>Partnerships &amp; Expansion<ul><li>Identify and close partnerships with agencies, consultants, and corporate alliances.</li><li>Explore and validate new service lines, geographies, and revenue opportunities.</li></ul>KPIs<ul><li>SQLs per week: 10+</li><li>Pipeline value growth: Monthly increase</li><li>Website demo conversion rate</li><li>Lead-to-SQL conversion %</li><li>Organic traffic &amp; ranking growth</li><li>Cost per lead &amp; cost per acquisition</li><li>Revenue contribution from growth initiatives</li></ul>REQUIRED SKILLS<ul><li>Proven experience scaling IT services, SaaS, or software companies.</li><li>Deep understanding of B2B funnels, outbound systems &amp; demand generation.</li><li>Strong analytical background with tools: GA4, Search Console, HubSpot, Apollo, LinkedIn Sales Navigator.</li><li>Excellent copywriting and messaging skills.</li><li>Strong understanding of AI services, ML engineering, CV, NLP &mdash; preferably experience marketing tech products.</li><li>Hands-on ability to execute strategy (not just manage).</li><li>Strong ownership mindset and ability to work independently.</li></ul>IDEAL CANDIDATE TRAITS<ul><li>Data-driven, KPI-focused, fast executor.</li><li>Highly entrepreneurial mindset.</li><li>Creative problem-solver with strong communication skills.</li><li>Comfortable working with minimal structure and growing systems from scratch.</li><li>Thrives in fast-paced environments.</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per hourWork Location: In person

Growth Marketer / Senior Social Media Strategist

Decklaration

<div>
 
 
 1Now
 
 is a SaaS-based Fleet Management Solution built for car rental businesses. We help owners boost revenue, reduce Turo commission fees, and streamline operations through features such as custom rental websites, secure driver verification, automated rental agreements, and powerful fleet analytics.
 
 
 
 We are looking for an
 
 Onboarding Specialist
 
 who can help new clients successfully set up and start using our platform while ensuring a smooth onboarding experience and ongoing support.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Set up and verify new client accounts, including business details and platform configuration.
 
 </li>
 </ul>
 <ul>
 <li>
 Upload and configure fleet data, pricing rules, booking policies, and availability settings.
 
 </li>
 </ul>
 <ul>
 <li>
 Enable and verify insurance integrations such as RentalCover, Bonzah, or other supported providers.
 
 </li>
 </ul>
 <ul>
 <li>
 Configure payment gateways, taxes, deposits, and refund workflows to ensure smooth transactions.
 
 </li>
 </ul>
 <ul>
 <li>
 Connect and test system integrations including Turo, SMS, email, CRM, and analytics tools.
 
 </li>
 </ul>
 <ul>
 <li>
 Conduct onboarding calls and train clients on how to effectively use the platform.
 
 </li>
 </ul>
 <ul>
 <li>
 Perform QA checks and run test bookings before the client goes live.
 
 </li>
 </ul>
 <ul>
 <li>
 Provide post-launch support during the first 30 days to ensure smooth activation and retention.
 
 </li>
 </ul>
 <ul>
 <li>
 Respond to client queries and coordinate with internal teams to resolve setup or technical issues.
 
 
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 6 Months to 1 year of experience in client onboarding, implementation, customer success, or support roles in a SaaS environment.
 
 </li>
 </ul>
 <ul>
 <li>
 Strong understanding of system configurations, integrations, and troubleshooting.
 
 </li>
 </ul>
 <ul>
 <li>
 Good communication skills with the ability to guide and train clients.
 
 </li>
 </ul>
 <ul>
 <li>
 Detail-oriented with strong organizational and problem-solving skills.
 
 </li>
 </ul>
 <ul>
 <li>
 Experience working with CRM tools or SaaS platforms is a plus.
 
 </li>
 </ul>
 <ul>
 <li>
 Ability to manage multiple onboarding processes and client interactions.
 </li>
 </ul>
</div>

Onboarding Specialist

Penny Software

At Penny, we are dedicated to ensuring our customers achieve their goals and gain maximum value from our product, especially as it relates to their core business processes. We are looking for an enthusiastic and client-focused Customer Support Associate to join our team. In this role, you will be on the front lines, supporting our customers daily, guiding them through their journey, and ensuring they have a positive, seamless experience. You will report to the Customer Support Specialist and play a key role in customer retention and satisfaction.Role Responsibilities:What You&rsquo;ll DoAs a Customer Success Specialist, your primary focus will be on day-to-day customer support, engagement, and operational efficiency, with a specific lens on how our product supports their procurement-related objectives.<ul><li>Provide end-to-end support to the customer by identifying, understanding and resolving customer pain points and system related issues.</li><li>Support and stay updated on new system features, releases, and enhancements to effectively assist customers.</li><li>Lead customer onboarding activities, including understanding client requirements, system workflows, and guiding customers through platform setup and usage.</li><li>Act as a liaison between customers and the development team by clearly communicating issues, tracking progress and ensuring timely resolution.</li><li>Troubleshoot and document technical and functional issues, escalating when necessary while maintaining clear communication with customers.</li><li>Maintain strong relationships with customers by delivering timely responses and proactive support.</li><li>Collaborate cross-functionally with product, engineering, and internal stakeholders to improve system usability and customer experience.</li><li>Contribute to process improvements, documentation, and support best practices.</li></ul>Role Requirements:What You Need to Succeed<ul><li>Experience: Minimum of 2-3 years of experience in a customer-facing role such as Customer Support, or Technical Support, preferably within a SaaS environment.</li><li>Education: Associate&rsquo;s or Bachelor&rsquo;s degree in a relevant field (Business, Marketing, Supply Chain/Procurement is a plus).</li><li>Language Skills: Fluent in both Arabic and English, with excellent written and verbal communication skills in both languages to interact confidently with clients.</li><li>Customer-First Mindset: A genuine passion for helping customers and a strong commitment to providing an excellent experience.</li><li>Communication Skills: Exceptional communication, presentation, and interpersonal skills with the ability to build rapport quickly.</li><li>Problem-Solving: Proven ability to troubleshoot and solve basic to intermediate customer issues efficiently and accurately.</li><li>Nice to have: Familiarity with SaaS platforms, CRM systems, and customer success tools such as Jira, Confluence, and Hotjar.</li></ul>Job Type: PermanentWork Location: In person

Customer Support Associate

ZabonEx

ZabonEx is an AI-driven predictive analytics startup and headquartered in Muscat, Oman. The company provides a B2B SaaS platform that helps food and beverage (F&amp;B) producers, distributors, and retailers forecast demand at a highly granular (customer/store) level, enabling them to optimize inventory, reduce waste, and improve profitability.Startup Marketing Specialist - Job DescriptionRole summaryA Startup Marketing Specialist is responsible for growing the business fast - not just doing marketing tasks.Marketing + Sales + Growth + StrategyMain responsibilitiesGrowth &amp; Lead Generation<ul><li>Generate leads (especially B2B clients)</li><li>Run outbound campaigns (LinkedIn, email, cold outreach)</li><li>Build customer acquisition strategies</li></ul>Digital Marketing<ul><li>Manage:</li><li>Social media (LinkedIn, Instagram)</li><li>Paid ads (Google, Meta)</li><li>Email marketing campaigns</li><li>Improve website traffic &amp; conversions</li></ul>Content &amp; Branding<ul><li>Create:</li><li>Posts, blogs, case studies</li><li>Product messaging (very important in startups)</li><li>Position the company in the market</li></ul>Data &amp; Analytics<ul><li>Track KPIs:</li><li>Leads</li><li>Conversion rates</li><li>ROI on campaigns</li><li>Optimize campaigns based on data</li></ul>Sales Support (VERY IMPORTANT)<ul><li>Work closely with sales team</li><li>Help close deals</li><li>Prepare presentations &amp; pitches</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼١٬٥٥٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Startup Marketing Specialist

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