sales and support center agent

Softhru

Techsol IT is looking for International Sales Executives to join our team.Key Responsibilities: Communicate with international clients via live chat and phone calls. Negotiate contracts and close deals with prospective clients. Prepare and discuss pricing, promotions, and customized offers.Requirements: 6 months to 1 year of experience in International sales or Customer Support. Good understanding of the sales process and client handling. Fluent English communication skills. Strong typing and multitasking abilities.Location: Shahre Faisal Shift: (03:00 PM&ndash; 12:00 AM)&amp; (9:00 PM &ndash; 06:00 AM) Days: Monday to SaturdayPay: Rs75,000.00 - Rs95,000.00 per monthWork Location: On the road

International Sales And Support Agent

Platinum Health Solutions

<div><div><div>Benefits:</div>
<ul><li>Bonus based on performance</li>
<li>Competitive salary</li>
<li>Opportunity for advancement</li>
<li>Paid time off</li>
<li>Training &amp; development</li>
</ul></div><div><div>Job Title: Sales Representive/ Fronter 
Job Location: In person/ In office , Melville NY 
Job Type: FULL-TIME (M-F 8:30 am - 6pm) 
 
 
We are seeking a motivated and personable Sales Representative (Fronter) to serve as the first point of contact for prospective health insurance clients. In this role, you will engage with inbound and outbound leads, identify their level of interest, and qualify individuals who are genuinely seeking health insurance coverage. Qualified and serious prospects are then seamlessly transferred to a licensed sales agent to complete the enrollment process. 
</div><div>This position is ideal for individuals looking to start a career in sales or insurance, with opportunities for advancement into a licensed sales role. 
</div><div>Key Responsibilities 
</div><ul><li>Make outbound calls and/or handle inbound inquiries from potential health insurance customers</li>
<li>Engage prospects in friendly, professional conversations to understand their needs and intent</li>
<li>Ask qualifying questions to determine eligibility, interest level, and readiness to enroll</li>
<li>Clearly explain the next steps in the health insurance enrollment process (without selling or advising on plans)</li>
<li>Identify and filter out uninterested, unqualified, or non-serious leads</li>
<li>Accurately document call outcomes and customer information in the CRM system</li>
<li>Warm-transfer or schedule qualified, serious prospects with licensed sales agents</li>
<li>Maintain compliance with company policies, call scripts, and data privacy standards</li>
Meet or exceed daily and weekly activity and qualification targets 
<li>
</li></ul><div>What This Role Is Not
</div><ul><li>No closing of sales</li>
<li>No quoting, recommending, or enrolling in insurance plans</li>
<li>No license is required for this role</li></ul> 
<div> 
</div><div>Qualifications:</div>
<ul><li>Strong communication and listening skills</li>
<li>Comfortable speaking on the phone for extended periods</li>
<li>Ability to build quick rapport and handle objections professionally</li>
<li>Organized, reliable, and goal-oriented</li>
<li>Basic computer skills</li>
<li>Previous call center, customer service, or sales experience is a plus but not required</li></ul> 
<div> 
</div><div>Preferred Traits:</div>
<ul><li>Positive attitude and strong work ethic</li>
<li>Coachable and eager to learn</li>
<li>Ability to stay focused and productive in a fast-paced environment</li>
<li>Interest in growing into a licensed health insurance agent role</li></ul> 
<div> 
</div><div>Compensation &amp; Growth opporunities:</div>
<ul><li>Base pay + performance-based bonuses (per qualified transfer)</li>
<li>Paid training provided</li>
<li>Clear career path to become a Licensed Health Insurance Sales Agent for top performers</li>
</ul>
<div> 
What to expect:
</div><ul><li>Office envorment/ call center</li>
<li>Music playing throughout the day.</li>
<li>High energy enviornment</li>
<li>Weekly Pay; Every friday</li></ul></div></div><div></div>

Sales Representivie/ Fronter

The Wave Lounge Beauty Spa

JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female)The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP&rsquo;s.Key Responsibilities:1. Customer Service &amp; Call Handling2. Appointment Scheduling &amp; Coordination3. Sales &amp; Upselling4. Data Entry &amp; Record-Keeping5. Customer Feedback &amp; Satisfaction6. Compliance &amp; Quality Assurance7. Technical &amp; System Proficiency8. Transportation CoordinationWork Schedule &amp; Expectations<ul><li>Flexible working hours, including evenings, weekends, and peak business periods as required.</li><li>Active participation in team meetings, training sessions, and performance reviews.</li><li>Maintain a professional and friendly demeanor at all times.</li></ul>QUALIFICATIONS/REQUIREMENTS<ul><li>Minimum 3-4 years&rsquo; experiences in a Reception or Customer Services role, preferably in a Hair &amp; Beauty Salon or Spa</li><li>Minimum 2 years&rsquo; experience in a call centre.</li><li>Minimum 2 years&rsquo; experience in handling POS.</li><li>Strong computer skills and knowledge of Excel and Outlook.</li><li>Ability to manage work flow and priorities</li><li>High level of customer service</li><li>Highly articulate</li><li>Flawless communication skills</li><li>Sitting for extended periods of time</li><li>A HOMESERVICE call centre experience is a plus</li></ul>Please share your updated CV at +971 56 686 8740.Work Location: In person

Call Centre Agent/Transportation Coordinator

ONEA Clinic LLC

Bilingual Telesales &amp; Call Center Agent &ndash; Aesthetic Clinic Experience Required- Dubai, UAE- Full-Time- AED 3,500 Salary + CommissionWe are hiring a Bilingual Telesales &amp; Call Center Executive for a premium Aesthetic Medical Center in Dubai.The ideal candidate must have strong sales communication skills, experience in aesthetic clinics, and the ability to convert inquiries into appointments and sales professionally.Mandatory Requirements (Dealbreakers):* Minimum 1 year UAE work experience* Minimum 1 year experience in an Aesthetic / Cosmetic / Dermatology Clinic* Currently residing in Dubai* Valid self-sponsored visa (Family / Freelance / Golden Visa)Key Responsibilities:* Handle inbound and outbound calls* Follow up with leads and convert inquiries into bookings* Explain aesthetic treatments and promotions to patients* Manage CRM updates and appointment scheduling* Provide high-level customer service and patient support* Achieve sales and booking targetsRequirements:* Fluent in Arabic &amp; English* Excellent telesales and negotiation skills* Experience with aesthetic terminology and treatments* CRM experience preferred (Odoo is an advantage)Important:- No company visa provided- Candidates must have their own valid UAE residency visaSalary &amp; Benefits:* AED 3,500 fixed salary* Attractive commission structure based on performance- Apply now by sending your updated CV with:* UAE experience* Aesthetic clinic experience* Current visa status* Current Dubai locationOnly shortlisted candidates meeting all mandatory requirements will be contacted.Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have your own or family visa?</li><li>Nationality?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Aesthetic Clinic: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Arabic Call Center - Telesales Agents .... {Aesthetic Clinic Experience - Dubai}

Sukoon Insurance

<div>
 
 
 Job Summary:
 
 
 <ul>
 <li>
 Efficiently lead the Contact Centre&rsquo;s team to continuously improve Customer Service &amp; Production through consistent delivery of superior customer experience.
 </li>
 <li>
 Support the Contact Centre Head in ensuring adherence to Contact Center Service Standards / SOP&rsquo;s and Department Objectives.
 </li>
 </ul>
 
 
 
 
 
 Job Accountabilities:
 
 
 <ul>
 <li>
 Lead the call centre by developing, implementing and reviewing call centre processes for inbound and outbound operations and related responsibilities and tasks;
 </li>
 <li>
 Drive customer satisfaction by ensuring timely resolution of customer queries and complaints, building relations and gaining credibility, through continuous monitoring of call centre KPIS;
 </li>
 <li>
 Training &amp; Coaching: Maintaining high product knowledge level for all team members resulting is efficient call handling , sales and conversion ratio .
 </li>
 <li>
 Updating team members on Process changes, new product release &amp; system changes.
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Accountable for direct sales in the consumer lines of business;
 </li>
 <li>
 Ensure consistency in adherence to the call centre guidelines, underwriting guidelines and operational procedures;
 </li>
 <li>
 Quality Scores : Maintaining high call quality standards through daily guidance , buddy training &amp; calls monitoring.
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Manage the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations;
 </li>
 <li>
 Set and measure performance targets for speed, efficiency, sales and quality;
 </li>
 <li>
 Monitor random calls to improve quality, minimize errors and track call center agent performance;
 </li>
 <li>
 Organize staffing, including shift patterns and the number of staff required to meet demand;
 </li>
 <li>
 Forecast and analyze data against budget figures on a weekly and/or monthly basis;
 </li>
 <li>
 Manage the complaint management function and ensure adherence to all DHA/HADD laws on complaint handling.
 </li>
 <li>
 Support team development through periodic review, mentoring, counseling, and feedback.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs):
 
 
 <ul>
 <li>
 CC abandoned rate
 </li>
 <li>
 GPW production
 </li>
 <li>
 Team&rsquo;s Product knowledge
 </li>
 <li>
 GPW Production
 </li>
 <li>
 Team&rsquo;s Quality scores
 </li>
 <li>
 Service Excellency &amp; Complaint Management
 </li>
 <li>
 Team&rsquo;s Data Capture &amp; Accuracy
 </li>
 <li>
 MIS &amp; Reporting
 </li>
 <li>
 Initiative
 </li>
 </ul>
 
 
 
 
 
 Skills Required:
 
 
 <ul>
 <li>
 Proven experience as call center manager or similar position.
 </li>
 <li>
 Knowledge of performance evaluation and customer service metrics .
 </li>
 <li>
 Solid understanding of reporting and budgeting procedures.
 </li>
 <li>
 Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.).
 </li>
 <li>
 Proficient in MS Office and call center equipment/software programs.
 </li>
 <li>
 Outstanding communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational and leadership skills with a problem-solving ability.
 </li>
 <li>
 Positive and patient.
 </li>
 <li>
 Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Education, Experience and Formal/Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate of any bachelor&rsquo;s degree
 </li>
 <li>
 5 years experience in Insurance / Finance industry
 </li>
 <li>
 5 years experience in Call Center /Customer service team lead role
 </li>
 </ul>
 
 
</div>

Manager, Call Center

CBC Group Inc

Basic Responsibility OverviewResponsible for the daily leadership and operational performance of the inbound Customer Service team and the remote Outbound Sales team. This role is the primary accountability point for team performance, process execution, and culture across both departments. The ideal candidate is a change agent: someone who leads through ambiguity, drives improvement without being asked, and takes full ownership of outcomes.Major Areas of Responsibility<ul><li>Leads and develops both teams.</li></ul>- Manages ~10 customer service associates year-round; up to 20 during peak seasonal periods- Manages 10+ fully remote outbound sales representatives- Conducts regular one-on-ones, coaching sessions, and performance conversations- Maintains accountability for scheduling, attendance, and daily adherence- Supports hiring and onboarding during seasonal ramp periods- Adapts leadership approach to effectively manage across in-office and remote environments<ul><li>Oversees inbound customer service operations.</li></ul>- Monitors daily workflow and team performance against established standards- Tracks call center metrics: volume, abandonment rate, agent availability, break and login adherence- Resolves escalated customer issues in a timely and professional manner- Builds and adjusts staffing schedules based on business demand and seasonal trends<ul><li>Supports and monitors the remote Outbound Sales team.</li></ul>- Maintains visibility into territory activity, rep engagement, and customer coverage- Supports KPI tracking and performance accountability across all sales reps- Partners with leadership to identify inefficiencies and drive corrective action<ul><li>Maintains reporting and operational visibility.</li></ul>- Produces and distributes daily, monthly, and quarterly performance reports for both departments- Tracks KPI trends and surfaces issues requiring action- Supports development of operational dashboards- Identifies process gaps and drives resolutionQUALIFICATIONSLeadership &amp; Character<ul><li>Demonstrated experience leading teams in a fast-paced, evolving environment</li><li>Functions as a change agent: identifies what isn&rsquo;t working and drives improvement proactively</li><li>Takes full ownership of team outcomes; does not deflect or wait to be directed</li><li>Sets clear expectations and holds people accountable without losing the relationship</li><li>Operates with urgency, consistency, and professionalism across all situations</li></ul>Skills &amp; Experience<ul><li>Previous leadership or management experience required</li><li>Customer service experience preferred; operational team management strongly preferred</li><li>Strong organizational, analytical, and communication skills</li><li>Proficiency in Microsoft Office: Excel, Outlook, Teams, PowerPoint</li><li>Ability to learn and navigate ERP and CRM systems; NetSuite experience a plus</li></ul>Education<ul><li>High school diploma or equivalent required; post-secondary education preferred</li></ul>Pay: $60,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer service: 2 years (Required)</li><li>Sales Management: 2 years (Required)</li></ul>Location:<ul><li>Lewisburg, TN 37091 (Preferred)</li></ul>Ability to Commute:<ul><li>Lewisburg, TN 37091 (Required)</li></ul>Work Location: In person

Customer Service and Outbound Sales Manager

SYSTRONIC IT

Job OverviewSystonic IT is looking for a highly motivated and experienced Outbound Call Center Sales Agent to join our growing team. The ideal candidate should have proven experience in outbound sales, lead generation, and deal closing. The primary responsibility of this role is to generate new business opportunities and close sales for our Website Development, SEO, and Digital Marketing services.Key Responsibilities<ul><li>Make outbound calls to prospective clients and businesses.</li><li>Identify potential customers and generate qualified leads.</li><li>Present and promote Systonic IT's SEO, Website Development, and Digital Marketing services.</li><li>Build strong relationships with prospects and understand their business needs.</li><li>Follow up with leads and maintain a healthy sales pipeline.</li><li>Negotiate and close sales deals effectively.</li><li>Ensure complete ownership of the sales cycle from lead generation to deal closure.</li><li>Maintain accurate records of customer interactions and sales activities.</li><li>Submit daily and weekly sales performance reports to management.</li><li>Meet and exceed assigned sales targets and KPIs.</li></ul>Requirements<ul><li>Minimum 1-2 years of experience in Outbound Call Center Sales.</li><li>Strong communication and persuasion skills in English.</li><li>Experience in selling digital services such as SEO, Website Development, or Digital Marketing will be preferred.</li><li>Ability to handle objections and close deals confidently.</li><li>Self-motivated, target-oriented, and result-driven mindset.</li><li>Strong reporting and CRM management skills.</li></ul>Compensation &amp; Benefits<ul><li>Competitive Fixed Salary</li><li>Attractive Sales Commission Structure</li><li>Performance-Based Incentives</li><li>Career Growth Opportunities</li><li>Professional Working Environment</li></ul>Why Join Systonic IT?At Systonic IT, we value performance, growth, and innovation. If you have a passion for sales and the ability to convert prospects into long-term clients, we would love to hear from you.Apply Now and become a part of our growing sales team!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Outbound Call Center Sales Agent

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