sales floor manager

Vuori

<div>Company Description 
Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose&hellip;while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success. 
Job Description 
The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori&rsquo;s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori&rsquo;s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a &ldquo;go to&rdquo; person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.
What you'll get to do:
Create an unforgettable customer experience<ul><li>
Works with the sales team to ensure each customer receives the best experience possible.</li><li>
Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.</li><li>
Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.</li><li>
Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.</li><li>
Be knowledgeable on what&rsquo;s new and what&rsquo;s selling well and shares with both the customer and team.</li></ul>
Be the business<ul><li>
Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.</li><li>
Motivates the sales team and achieves sales goals in a team-based commission environment.</li><li>
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.</li><li>
Leads the team in the completion of projects while keeping the focus on customer experience.</li><li>
Communicate inventory needs to support the business goal</li></ul>
Leadership/Ownership<ul><li>
Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.</li><li>
Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.</li><li>
Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.</li><li>
Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.</li></ul> 

Qualifications 
Who you are:<ul><li>
Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.</li><li>
Must be a leader in punctuality and attendance, adhering to scheduled shifts.</li><li>
Ability to develop relationships with customers and colleagues.</li><li>
A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.</li><li>
Ability to prioritize multiple tasks in a fast-paced environment.</li><li>
Ability to quickly learn new procedures and processes.</li><li>
Strong organizational skills and follow through skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
High level of ownership, accountability and initiative.</li><li>
Eager to develop new skills and responsive to feedback.</li></ul> 

Additional Information 
Our investment in you:
At Vuori, we&rsquo;re proud to offer the following to our employees:<ul><li>
Health Insurance</li><li>
Savings and Retirement Plan</li><li>
Employee Assistance Program</li><li>
Generous Vuori Discount &amp; Industry Perks</li><li>
Paid Time Off</li><li>
Wellness &amp; Fitness benefits</li></ul>
The hourly range for this role is $17 - $19/hr, plus team pooled commission.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.</div>

Retail Floor Lead

Lowe's Home Improvement

<div><div>What You Will Do
 
All Lowe&rsquo;s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means: 
<ul><li>Providing resources and tools to support those directly helping customers provide the best service.</li><li>Assisting with down stocking and area recovery as well as providing input into merchandising decisions.</li><li>Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.</li></ul>
The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions). 
 
The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale. 
In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD). 
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets. 
 
What We're Looking For 
<ul><li>Hourly Full Time: Generally scheduled 39 to 40 hours; more hours may be required based on the needs of the store.</li><li>Requires morning, afternoon and evening availability any day of the week.</li><li>Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.</li><li>Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.</li></ul> 

What You Need To Succeed 
Minimum Qualifications 
<ul><li>High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.</li><li>1 year of experience in customer service.</li><li>1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).</li><li>Experience providing direction or supervision to teams (with or without direct report responsibility).</li><li>Experience supporting or participating in the process of training, mentoring and developing associates.</li><li>Experience working cross-functionally.</li><li>Experience Using Microsoft Office Suite.</li><li>Ability to obtain sales related licensure or registration as may be required by law.</li></ul> 

Preferred Qualifications 
<ul><li>3 years of retail customer service experience.</li><li>3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).</li><li>Experience in a leadership role with direct report responsibility.</li><li>Experience working in the home improvement retail sector.</li><li>Experience working in a fast paced, dynamic retail environment.</li><li>Experience in key carrying role with manager-on-duty responsibilities.</li><li>Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).</li></ul></div>
Lowe&rsquo;s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.</div>

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