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sales operations analyst

Canonical

<div>
 Canonical is hiring exceptional Revenue Operations leaders and experienced analysts to grow and manage our global direct, alliance, channel partner and online sales. Our Revenue Operations teams analyze and drive interventions to maximize net customer retention, and lead robust, repeatable processes to plan, manage and deliver revenue.
 
 
 You will partner with Canonical's executive team across sales, business development, customer success, marketing, product management, commercial systems, delivery, finance and legal and provide a focal point to drive improvements. This position requires leadership, initiative and an analytical approach, a keen eye for detail and the ability to drive continuous improvements in processes, systems, governance and data quality. People that thrive in these roles are proactive problem solvers who are passionate about the opportunity to partner with sales leadership, our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and the opportunity to design and drive programs in support of Canonical's continued success.
 
 
 
 Location:
 
 
 These roles will be based remotely in the EMEA region.
 
 
 
 The role entails
 
 
 <ul>
 <li>
 Delivering precise, scalable revenue operations for business through direct, indirect or online channels
 </li>
 <li>
 Leading and developing a team of revenue operations analysts in developing policies, driving processes and providing daily operational support and enablement to sales teams and partners
 </li>
 <li>
 Driving Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Configure Price Quote, Analytics and Commissions
 </li>
 <li>
 Instrumenting, measuring and improving policies and processes across teams covering the entire revenue operations spectrum
 </li>
 <li>
 Delivering metrics and reporting to monitor and improve revenue operations effectiveness, including new leads, pipeline, velocity, sales productivity and renewals.
 </li>
 <li>
 Using data to drive insight, manage territories and channels, improve productivity, and agree and implement actionable change with executive management through regular sales and business reviews.
 </li>
 <li>
 Overseeing our sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration
 </li>
 <li>
 Leading the introduction of new products, pricing, packaging and bundling through systems that are easy for sales and partners to navigate and quote
 </li>
 <li>
 Driving data quality, through order processing, new hire training, process documentation, reporting and data cleansing
 </li>
 <li>
 Leading and enhancing our commercial review process for evaluating and steering sales and alliance opportunities
 </li>
 <li>
 Owning the commission plan and leading the process for setting goals, evaluating and paying against that plan
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Experience operating in a leadership Revenue Operations role, driving effectiveness of direct, channel and alliance partnerships
 </li>
 <li>
 Data-driven and analytical approach with a high attention to detail
 </li>
 <li>
 Track record of providing insight through robust CRM and other Revenue Operations technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations
 </li>
 <li>
 An energetic, thoughtful, systematic approach, a problem solver with skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes
 </li>
 <li>
 Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure
 </li>
 <li>
 Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation
 </li>
 <li>
 Exceptional academic track record from both high school and university
 </li>
 <li>
 Undergraduate degree in a related field, preferably in Science, Technology, Engineering, Mathematics or Economics, or a compelling narrative about your alternative path
 </li>
 <li>
 Strong communication, interpersonal, negotiation and influencing skills
 </li>
 <li>
 Professional written and spoken English with excellent presentation skills
 </li>
 <li>
 Ability to travel internationally up to four times a year for company events up to two weeks long
 
 
 </li>
 </ul>
 Nice-to-have skills
 
 
 <ul>
 <li>
 Experience gained within a similar, technology subscription-based business
 </li>
 <li>
 Deep understanding of working in a global, multicultural organization including driving a team based remotely in multiple time zones
 </li>
 <li>
 Experience in mentoring and coaching team members on technical and soft skills, directly contributing to their professional development and performance improvement.
 
 
 </li>
 </ul>
 What Canonical offers
 
 
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 
 
 <ul>
 <li>
 Distributed work environment with twice-yearly team sprints in person
 </li>
 <li>
 Personal learning and development budget of USD 2,000 per year
 </li>
 <li>
 Annual compensation review
 </li>
 <li>
 Recognition rewards
 </li>
 <li>
 Annual holiday leave
 </li>
 <li>
 Maternity and paternity leave
 </li>
 <li>
 Employee Assistance Programme
 </li>
 <li>
 Opportunity to travel to new locations to meet colleagues
 </li>
 <li>
 Priority Pass, and travel upgrades for long haul company events
 
 
 </li>
 </ul>
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
 
</div>

Sales Operations Analyst

Property Finder

<div>
 Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region&rsquo;s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.
 
 
 Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.
 
 
 
 Position Summary
 
 
 
 As the Commercial Strategy &amp; Operations Analyst at Property Finder, you will be crucial in supporting Commercial Operations to enhance sales operations' efficiency and effectiveness. You will assist in developing, implementing, and managing sales processes, reporting, and analytics to help drive revenue growth and support the sales team. This role involves learning and applying sales and revenue operations practices, gaining exposure to Salesforce, and collaborating with cross-functional teams. You will help prepare reports, and insights that contribute to decision-making and commercial strategy
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Process Optimisation:
 
 
 
 <ul>
 <li>
 Collaborate with sales teams to streamline and optimize sales processes
 </li>
 <li>
 Reporting, Analytics &amp; Actionable Insights: Help to develop and maintain a suite of reports and dashboards to provide actionable insights to the sales teams.
 </li>
 <li>
 Monitor key performance metrics and trends to support data-driven decision-making.
 </li>
 <li>
 Provide key insights to the sales team with weekly, monthly and quarterly cadence to help identify potential growth opportunities and possible risks.
 
 
 </li>
 </ul>
 
 Commercial Processes and Performance Measure
 
 
 
 <ul>
 <li>
 Support process improvement across the commercial function to align with best practices and organizational standards (including but not exclusive to sales targets, performance reporting, commission scheme and sales forecasting)
 </li>
 <li>
 Oversee data hygiene and governance initiatives to maintain data quality and integrity within Salesforce. Implement data enrichment strategies as needed.
 </li>
 <li>
 Training and User Support: Provide training and support to sales and operations teams to maximize their use of Salesforce. Address user queries and troubleshoot issues as they arise.
 
 
 </li>
 </ul>
 
 Desired Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Engineering, or a related field.
 </li>
 <li>
 (2 - 3 years) Proven experience in a Sales or Revenue Operations role, preferably in a tech-related company or Analytics consulting firm
 </li>
 <li>
 Expertise in visualization tools such as Tableau, Power BI and Quicksight
 </li>
 <li>
 Strong analytical (well versed with advanced excel) and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration skills. Experience with data management and CRM (Salesforce) best practices is a plus.
 
 
 </li>
 </ul>
 
 Other Capabilities
 
 
 
 <ul>
 <li>
 Fluent in English both spoken and written
 </li>
 <li>
 Attentive to detail and committed to data integrity
 
 
 </li>
 </ul>
 
 Our promise to talent
 
 
 
 At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.
 
 
 
 Property Finder Guiding Principles
 
 
 
 <ul>
 <li>
 Think Future First
 </li>
 <li>
 Data Beats Opinions, Speed Beats Perfection
 </li>
 <li>
 Optimise for Impact
 </li>
 <li>
 No Ostriches Allowed
 </li>
 <li>
 Our People, Our Power
 </li>
 <li>
 The Biggest Risk is Taking no Risk at All
 
 
 </li>
 </ul>
 
 Find us at:
 
 
 
 Twitter
 
 
 Facebook
 
 
 Instagram
 
 
 Linkedin
 
 
 Glassdoor
</div>

Commercial Strategy and Operations Analyst

Reckitt

<div>
 We are Reckitt
 
 
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.
 
 
 Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 
 
 Finance
 
 
 Our Finance team is not just another department; we're strategic partners and catalysts for change, who use our expertise to drive sustainable growth and create and protect value for Reckitt.
 
 
 With a strong emphasis on cross-functional collaboration and partnership, our inclusive, diverse and energised team breaks down traditional barriers, enabling you to thrive in a dynamic environment where you and your ideas matter.
 
 
 From leveraging insights and analysis to make data-driven decisions - to spearheading sustainable business practices that contribute to consistent and reliable business growth - we are unwaveringly passionate about making a meaningful impact, and always doing the right thing.
 
 
 
 About The Role
 
 
 
 Are you a finance professional looking to bring your analytical thinking to a vibrant and forward-thinking company? As our new Senior Sales Finance Analyst you'll have the unique chance to contribute directly to the financial well-being of our operations. Your expertise will guide the financial Managing Sales and Trade Spend portion of the P&amp;L &amp; Controlling the trade spend budget, ensuring we run at peak efficiency. Join us at Reckitt where your attention to detail and dedication to excellence can truly shine.
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Oversee financial aspects, including cost monitoring for Factory, Supply, and Procurement functions.
 </li>
 <li>
 Craft detailed budgets for plant and warehouse operations, as well as procurement activities.
 </li>
 <li>
 Generate comprehensive financial reports and promptly address ad-hoc requests from management.
 </li>
 <li>
 Lead the charge on projects that aim to reduce costs and enhance operational efficiency, from inception to execution.
 
 
 </li>
 </ul>
 The experience we're looking for
 
 
 <ul>
 <li>
 Perform monthly closing of Trade and month-end closing
 </li>
 <li>
 Analyze and report Trade Spend by channel/ country against plan and/or forecast
 </li>
 <li>
 Prepare Trade-related Balance Sheet schedules and ensure all necessary accruals are in place as per policy with accurate aging and justification
 </li>
 <li>
 Engage with the Sales team in building the Sales and Trade Spend forecasting and planning
 </li>
 <li>
 Managing RGM Productivity and ensuring plan target is achieved
 </li>
 <li>
 Maintaining audit policies and ensuring compliance of all legal entities
 </li>
 <li>
 Performing Sub-distributor audits
 </li>
 <li>
 Thorough and full utilization of financial systems
 </li>
 <li>
 Full understanding and implementation of Global Trade Policy
 </li>
 <li>
 Competence Required
 </li>
 <li>
 Strong interpersonal skills.
 </li>
 <li>
 Ability to build financials models.
 
 
 </li>
 </ul>
 The skills for success
 
 
 <ul>
 <li>
 Financial Analyst for Egypt and North Africa
 </li>
 <li>
 3-4 years of expirience within finance industry
 </li>
 <li>
 Managing commercial fixed costs including planning and forecasting.
 </li>
 <li>
 Handling accounts payable across all functions
 </li>
 <li>
 Managing monthly closing for accounts payable and ensuring reconciliation with the banks.
 </li>
 <li>
 Adept at financial modelling, with excelent Excel skills for data analysis and interpretation.
 
 
 </li>
 </ul>
 What we offer
 
 
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.
 
 
 We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 
 
 Equality
 
 
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.
 
 
 All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>

Senior Sales Finance Analyst, Egypt & NA

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Overview:
 
 
 
 <ul>
 <li>
 Our Senior Sales Analyst will be responsible for Cement &amp; Ready-mix sales reporting and performance analysis in order to support the sales decision making process in a timely &amp; effective manner.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 1-Health &amp; Safety:
 
 
 
 <ul>
 <li>
 Adhere to and enforce relevant legislation and policies and ensure that highest degree of safety and safe working practices are maintained.
 </li>
 </ul>
 
 
 
 
 
 
 2-Functional:
 
 
 
 <ul>
 <li>
 Contribute to the yearly management cycle deliverables (MTP, Budget, Commercial strategy &amp; rolling forecast)
 </li>
 <li>
 Support in maintaining a solid price structure (i.e. list price, discount and rebate management) in full compliance with Group guidelines and local regulations and advise commercial team on this topic.
 </li>
 <li>
 Contribute to the SIP cycle by monitoring sales performance against budget for both Cement &amp; RMX.
 </li>
 <li>
 Design and develop reports using QlikView tool to allow better performance monitoring in addition to ensuring effective deployment and usage of the group standard tools.
 </li>
 <li>
 Discovering areas of opportunities &amp; threats through monitoring actual performance VS target
 </li>
 <li>
 Contribute effectively in month end closing activities.
 </li>
 <li>
 Conduct profitability analysis for customer groups &amp; different markets till the level of reaching profitability per customer.
 </li>
 <li>
 Collecting cement market data (sales volume, prices, and production) from governmental authorities and sales team members for analysis in order to determine LCE position within the market.
 </li>
 <li>
 Providing reports on daily, weekly, monthly, quarterly &amp; yearly basis order to support the Sales decision making process in a timely &amp; effective manner for both Cement &amp; RMX.
 </li>
 <li>
 Prepare frequent reports requested from governmental ministries &amp; authorities to ensure that LCE abides by all legal regulations of the cement industry.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 BA of Business Administration, Economics or any related field.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Skills (The ideal candidate should):
 
 
 
 <ul>
 <li>
 Be familiar with Analytics &amp; Data Integration platforms Ex: Qlik Analytics.
 </li>
 <li>
 Have a Background in Market Research &amp; Forecasting.
 </li>
 <li>
 Have an excellent understanding of market trends and their effects on the business.
 </li>
 <li>
 Have an English Profile of
 
 B2-C1
 
 </li>
 <li>
 Possess excellent Analytical, Communication &amp; Leadership skills.
 </li>
 </ul>
 
 
 
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 2-4 years of experience in a relevant industry is a
 
 must.
 
 </li>
 <li>
 Previous experience in Sales Analysis, Commercial Analysis or Pricing is highly preferred.
 </li>
 </ul>
 
 
 
 
 
 
 Work Location:
 
 
 
 <ul>
 <li>
 Lafarge Egypt HQ - New Cairo
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Senior Sales Analyst

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 
 Job Purpose:
 
 
 
 <ul>
 <li>
 Develop the local &amp; exports sales support process in order to achieve the targeted sales volumes, facilitate &amp; establish a smooth dispatch &amp; transportation process through coordinating &amp; monitoring the performance of the concerned departments to achieve the maximum revenue &amp; volumes. Ensure sustainable Sales Operations to avoid any risks on the Top-Line results.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 
 
 Health &amp; Safety:
 
 
 
 <ul>
 <li>
 Adhere to and enforce relevant legislation and policies and ensure that the highest degree of safety and safe working practices are maintained.
 </li>
 </ul>
 
 
 
 
 
 
 Functional:
 
 
 
 <ul>
 <li>
 Identify, monitor &amp; fix all the sales operations bottlenecks that put the sales targets at risk
 </li>
 <li>
 Drive &amp; coordinate with all related departments (Logistics, Procurement, Quality, Production, Dispatch, etc.) to find solutions to enhance the sales operations
 </li>
 <li>
 Monitor the Daily Sales Targets (orders, deposits, loading rate .. etc.) and take actions when needed
 </li>
 <li>
 Ensure full alignment with sales team to secure the sales targets
 </li>
 <li>
 Monitor and ensure that the dispatch process and loading rate is within the projection in terms of time &amp; loading rate in order to effective &amp; achieve the sales targets.
 </li>
 <li>
 Monitor the execution of requested daily delivery plans of all geographical areas to ensure that the quantities are executed as per the sales plan.
 </li>
 <li>
 Maintain effective working procedures to promote the overall performance of the sales operations carried on with the minimum available resources
 </li>
 <li>
 Managing the role of the Sales Support as an interactive communication channel between the Sales Force, the Transportation, packing &amp; Dispatch Department in order to have a smooth workflow
 </li>
 <li>
 Enforce the implementation and adherence to health &amp; safety policies &amp; procedures to maintain LCE as a safe working place
 </li>
 </ul>
 
 
 
 
 
 
 Experience, Qualifications &amp; Education:
 
 
 
 
 
 
 
 
 Education
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Understanding of cement industry, logistics background, Negotiation &amp; communication Skills, time management skills, Good listener.
 </li>
 <li>
 Professionalism: pleasant with others on the job and displaying a good-natured, cooperative attitude.
 </li>
 <li>
 Initiative: Excited to take on responsibilities and challenges
 </li>
 </ul>
 
 
 
 
 
 Behavioral Skills:
 
 
 <ul>
 <li>
 Negotiation / Communication skills.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Results driven.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Ability to transform ideas into actions.
 </li>
 <li>
 Ability to work with different profiles &amp; experience levels, and build relationships.
 </li>
 </ul>
 
 
 
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Fluent written and spoken Arabic &amp; English.
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-4 years of experience in Sales Support/ Sales Operations.
 </li>
 </ul>
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
</div>

Sales Operations Support Specialist

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
 <li>
 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
 <li>
 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
 </li>
 <li>
 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
 <li>
 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
 <li>
 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
 <li>
 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
 <li>
 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree required.
 </li>
 <li>
 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication abilities.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Business Analyst

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, Social Media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance. Ensuring independence in Quality Assurance (QA) evaluations of Operations Customer Experts (OCEs) is crucial to maintaining fairness, accuracy, and credibility. Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences, by adhering to the following principles:
 
 
 
 
 <ul>
 <li>
 Avoid Conflicts of Interest: QA analysts should not evaluate Operations Customer Experts they supervise or work closely with to prevent biased assessments.
 </li>
 <li>
 Objective Oversight: Ensure QA analysts do not have personal or professional relationships with the Operations Customer Experts being evaluated. If this is the case, the evaluations must be performed by another Quality Assurance Analyst.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Apply the BEST QM Requirements; Findings/identification that allow the improvement of OCEs - Operations Customer Experts and operational results.
 </li>
 <li>
 Consistency.
 </li>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager; Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations.
 </li>
 <li>
 End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...);
 </li>
 <li>
 Interaction with other departments to improve and maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree or Graduate
 </li>
 <li>
 
 Fluency in English (C1)
 
 </li>
 <li>
 1 years' experience in Contact Center or any relevant field
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (English)

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