sales operations analyst

ECCO Gulf Majorel Qatar

<div>We are looking for a Senior Business Analyst to join our team and support data-driven decision-making and operational performance improvement.<h4 class="jobSectionHeader">
Key Responsibilities:</h4><ul><li>
Analyze operational data (calls, leads, AHT, SLA, conversion, productivity) to identify trends, gaps, and improvement opportunities.</li><li>
Provide actionable insights to improve performance, efficiency, and customer experience.</li><li>
Monitor key KPIs and conduct root cause analysis (RCA) for performance deviations.</li><li>
Design and maintain daily, weekly, and monthly performance reports.</li><li>
Build and manage automated dashboards using Excel and Power BI for real-time reporting.</li><li>
Ensure accuracy, consistency, and alignment of reporting with business requirements.</li><li>
Identify inefficiencies in workflows, processes, and resource utilization.</li><li>
Recommend and implement data-driven solutions to improve productivity and reduce costs.</li><li>
Support workforce planning through forecasting, volume analysis, and staffing models.</li></ul><h4 class="jobSectionHeader">
Requirements:</h4><ul><li>
Experience in business analysis, data analysis, or operations reporting.</li><li>
Strong knowledge of KPIs, reporting, and performance analysis.</li><li>
Proficiency in Excel; Power BI is an advantage.</li><li>
Strong analytical and problem-solving skills.</li><li>
Experience in operations or contact center environment is preferred.</li></ul></div>

Senior Business Analyst – Call Centre Operations

Fresh

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>WHO WE ARE
fresh is a global skincare brand within the LVMH Group, headquartered in New York City. We emphasize the look, feel, and scent in every product, transforming skincare into an elevated, sensual experience. Our collection of skincare, lip care, bodycare, and fragrances are available in 16 countries, across our fresh boutiques and digital channels, specialty and department stores, and more.
We are an organization of curious creators who embrace innovation, optimism, and always keep our customers at the forefront. With a pioneering spirit, we are empowered to challenge the status quo and use our authentic voice to do the right thing for our people, our brand, and the environment.
Here at fresh , we intentionally foster a spirit of belonging. We celebrate our diversity and support every employee to feel welcomed, valued, respected, and heard. By embracing curiosity and collaboration, we recognize that our differences strengthen us.
MAIN JOB OBJECTIVE
Fresh is seeking a Senior Financial Analyst to join our Operations Finance team and help elevate our product costing, COGS visibility, and operational reporting. You will own key processes across costing, month‑end close, and analytics while helping build a more scalable, data-driven finance function. This is a great opportunity for someone who thrives in hands‑on environments and wants to grow in a fast‑moving operations finance role.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3>JOB RESPONSIBILITIES
<ul><li>Support Operations with inventory, scrap visibility, and CAPEX tracking
</li><li>Analyze PPV, overhead absorption, freight, scrap, and SKU-level variances
</li><li>Work with Purchasing on vendor costing and direct purchase scenarios
</li><li>Support new product cost development from concept to launch
</li><li>Partner with Marketing on costing targets and promo financials
</li><li>Assist with budget/forecast cycles (R0/R1/R2) and actual vs. budget performance reviews
</li><li>Prepare close journals and eventually lead components of month-end close
</li><li>Own product BOM costing accuracy (costs, quantities, scrap assumptions)
</li><li>Manage cost activations, price uploads, and standard cost revaluations
</li><li>Maintain and improve COGS, margin, and SKU reporting
</li></ul>Systems &amp; Technical Skills
<ul><li>ERP: Microsoft Dynamics 365 (preferred) or SAP/Oracle
</li><li>Analytics: Power BI or Tableau
</li><li>Data Tools: Advanced Excel (pivot tables, Power Query, modeling), basic SQL a plus
</li><li>Manufacturing Finance: Standard costing, BOM structures, COGS/variance frameworks
</li></ul>Physical Requirements:
<ul><li>Must be able to remain in a stationary position on average of 7.5 hours/day
</li><li>Light to moderate lifting may be required
</li><li>While performing the duties of this job, the employee may be regularly required to stand, sit, reach, stoop, kneel, and operate a computer, telephone, and keyboard
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>PROFILE
You have/are:
<ul><li>Bachelor&rsquo;s degree in Finance, Accounting, or related field
</li><li>3 to 5 years of experience in finance; product costing/manufacturing or CPG a plus
</li><li>Strong analytical and systems mindset; comfortable improving processes
</li><li>Proactive, independent, detail‑oriented, and curious
</li><li>Able to work in a fast-paced, occasionally ambiguous environment
</li><li>Strong communicator and cross-functional partner
</li></ul></div><div><h3 class="jobSectionHeader">Additional information
</h3>WHAT WE OFFER YOU
Training &amp; Development and Culture
<ul><li>Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
</li><li>Opportunities for networking and building relationships with LVMH Community and Network
</li><li>Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups
</li></ul>Mental Health Support
<ul><li>Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
</li><li>Free 24/7 confidential mental health support
</li></ul>Paid Time Off and Flexibility
<ul><li>Flexible paid time off policy inclusive of Summer Fridays
</li></ul>Fertility and Family Planning
<ul><li>Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
</li><li>Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
</li><li>Travel &amp; lodging for those who can&rsquo;t access care
</li><li>Back-up dependent Care and Tutoring
</li></ul>Fresh and LVMH &lsquo;Perks&rsquo; and Discounts
<ul><li>Fresh In-Store Discounts and Gratis
</li><li>LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
</li><li>Pre-Tax Commuter Benefits through Wage Works
</li><li>Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)
</li></ul>Health Care
<ul><li>Medical, dental and vision
</li></ul>Retirement and Additional Benefits
<ul><li>401k with Company Match + Additional Employer Contribution at eligibility
</li></ul>Fresh provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. We are committed to fostering a professional work environment free from discrimination and harassment, including discrimination and harassment based on all protected categories.
The salary range for this role is $85,000 - $105,000 USD.
This role is based in Jersey City, New Jersey.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FRESH
 
MAISON
 
</h2><div>The most inspiring skincare brand, fresh harnesses nature&rsquo;s potency from around the world to awaken senses and transform skin. Placing sensoriality at the heart of performance, fresh creates multi-sensorial indulgences that feel as good as they work. The brand was founded as a shop in 1991 by Lev Glazman and Alina Roytberg, creative visionaries driven by their curiosity about natural time-honored remedies and extraordinary experiences for the skin. An LVMH Maison since 2000, fresh today is a global company based in New York offering skincare, lip care, bodycare, and fragrance in over 25 countries. The brand is committed to nurturing the skin of the earth for a thriving, harmonious world that is forever fresh .</div></div></div></div></div></div></div>

Associate Manager, Senior Analyst, Finance Operations

Tanveer Associates

HR Manager (Female Sales Operations)Location: Tanveer Associates, Askaan Centre, E11/3, IslamabadJob Type: Full-Time, On-SiteSalary: Depending on ExperienceAbout the RoleTanveer Associates is looking for an experienced and proactive HR Manager (Female) to oversee recruitment, employee management, and HR operations for our growing female sales division. The ideal candidate will have strong experience in talent acquisition, employee relations, and team coordination, with the ability to support a productive and professional work environment..Key ResponsibilitiesEmployee Management &amp; HR Operations<ul><li>Manage day to day HR operations and employee relations.</li><li>Handle recruitment, screening, interviewing, and onboarding of candidates.</li><li>Maintain employee records, attendance, and leave management.</li><li>Address employee concerns and ensure compliance with company policies.</li><li>Support performance management and employee engagement initiatives.</li><li>Coordinate with management and sales teams to meet staffing requirements.</li><li>Prepare HR and recruitment reports as required.</li><li>Assist in improving workplace processes and team productivity.</li></ul>Requirements<ul><li>Bachelor's degree in Human Resources, Business Administration, Management, or a related field.</li><li>Minimum 2&ndash;3 years of experience in HR, recruitment, or employee management.</li><li>Experience managing sales teams or customer facing staff is preferred.</li><li>Strong communication, organisational, and problem solving skills.</li><li>Proficiency in Microsoft Office and HR systems.</li><li>Ability to handle confidential information professionally.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional and growthoriented work environment.</li><li>Career development and advancement opportunities.</li><li>Opportunity to be part of a growing organisation.</li></ul>Interested candidates are encouraged to apply with their updated CV.Job Type: Full-timeWork Location: In person

HR Manager (Female) – Sales Operations

Nestlé

<div><div>POSITION Title: Associate Manager, Sales Operations &amp; Support</div><div></div><div> 
Location: Egypt 
Company: Nestl&eacute; 
Full-time</div><div></div><div> 
POSITION SUMMARY</div><div>
Supports Regional Sales Manager and Regional Sales Team in all operational &amp; strategic issues by supplying information, analysis, and reports for effective sales management. Ensure that we have the right distribution targets &amp; KPIs across all categories /Regions.</div><div></div><div> 
A DAY IN THE LIFE &hellip;</div> 
<div></div><ul><li>
Analyzing monthly sales outcomes through scorecards for creating opportunities in the distributor &amp; region &amp; channel.</li><li>
Ensure efficient operations to meet sales target plans for total company.</li><li>
Analyze sales trucks routing and identify gaps / opportunities for optimization.</li><li>
Communicate on daily basis with sales field team to close routing gaps within an agreed timelines to drive trucks efficiency nationwide.</li><li>
Review sales KPIs on monthly basis with the sales field team.</li><li>
Work on having accurate sales forecasts, in collaboration with district managers &amp; CCSD by providing the correct forecast assumptions &amp; Drive the MBPC across the sales organization.</li><li>
Supports Regional Sales Manager &amp; Team for achievement of main Regional Sales KPI's and effective decision making with daily, weekly, monthly reports (sales parameters, individual &amp; team performance, stock levels, customer-channel performance etc) and requested ad-hoc analysis.</li><li>
Ensure full product availability at all distributors, coordinating all ordering &amp; shipment processes by constantly keeping in touch with Distributor Order Management Staff, Nestl&eacute; Customer Services, Sales Operations and Supply Chain. For limited products performs quota allocation between distributors, coordinates and follows quota usage.</li><li>
Ensuring distributors /Sales team adherence to monthly sales plan.</li><li>
Collection and consolidation of requested data (by RSM) from the field team.</li></ul><div></div><div> 
What will make you successful?</div><ul><li>
Minimum 2-4 years of field sales experience or in supply chain.</li><li>
Strong analytical skills and capability to interpreting sales reports.</li><li>
High interpersonal skills with willingness to learn.
</li><li>Strong communication and leadership skills.</li><li>
Strong presentation and negotiation skills.</li><li>
Ability to perform in a highly dynamic, fast-paced environment requiring multitasking &amp; correct prioritization.</li><li>
Ability to work in a close team environment with fast adaptation of communication style according to audience.
</li><li>Flexibility.</li><li>
Full proficiency in English language skills.</li><li>
Knowledge with Microsoft Office tools is a must (excel in specific).</li><li>
Knowledge with Power BI is a plus.</li></ul></div><div></div>

Associate Manager, Sales Operations & Support

Podium

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
 
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
 
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
 
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
 
Role Overview
 
We are looking for a highly analytical Revenue Operations Associate to sit at the intersection of GTM strategy and AI implementation. This isn't a traditional "data entry" RevOps role; you will be the primary owner of our customer-facing AI agents and the data ecosystems that power them. You will initially manage our existing third-party AI automation stack while playing a critical role in the development and migration to our proprietary internal AI tools . Your goal is to ensure that every automated interaction is as effective - or more effective - than a human one.
 Responsibilities
 
AI Product Ownership: Manage and optimize current third-party AI automation platforms. Lead the eventual transition and implementation of internal proprietary tools.
 
Interaction Analysis & Optimization: Conduct deep-dive audits of unsuccessful customer-AI interactions. Use these insights to re-engineer prompts, update logic, and improve the user experience.
 
Prompt Engineering: Write and refine complex prompts to execute company initiatives across Sales, Marketing, and Customer Success.
 
Governance & SOPs: Establish "Rules of Engagement" and Standard Operating Procedures (SOPs) for how agentic AI interacts with our customers and internal databases.
 
Data & Analytics: Maintain CRM hygiene (Salesforce/HubSpot) and build dashboards to track KPIs like pipeline velocity, attribution, and AI resolution rates.
 
Cross-Functional Alignment: Work closely with engineering and product teams to provide feedback on internal tool requirements based on operational gaps.
 
Requirements
 
Experience: 1–3 years in RevOps, SalesOps, or Business Analytics within a fast-paced tech environment.
 
AI & Automation Logic: Strong understanding of LLMs and how to guide AI behavior through structured prompting and conditional logic.
 
Critical Thinking: The ability to "debug" a customer experience. You should be able to identify why an automation failed and propose a structural fix.
 
Technical Stack: High proficiency in CRM management (HubSpot/Salesforce) and Excel/Google Sheets.
 
Adaptability: Comfortable managing a tech stack that is actively evolving from external vendors to internal solutions.
 
Data & Analytics: Basic knowledge of SQL and BI Tools for data manipulation.
 Nice to Have
 
Experience with automation middleware (Zapier, Workato, or Tray.io).
 
Experience in a SaaS startup where you had to "wear many hats."
 
Metrics for Success
 
Automation Efficacy: Increasing the percentage of successful customer interactions handled by AI.
 
Migration Success: Seamlessly transitioning workflows from external vendors to internal tools without downtime.
 
System Integrity: Ensuring 100% data accuracy between AI platforms and our CRM.
 
Actionable Insights: Providing the leadership team with clarity on where the sales funnel is leaking and how to plug it.

Revenue Operations Associate

top of top

We are hiring: Real Estate Quality Assurance Officer - Abu DhabiJoin One of the Top Real Estate Companies in the UAEJob Summary:We are seeking a detail-oriented and proactive Quality Assurance (QA) Officer to join our team.Key Responsibilities:<ul><li>Monitor and evaluate the quality of lead handling by real estate agents.</li><li>Track lead allocation, follow-up activities, and conversion rates through the CRM system.</li><li>Conduct regular audits of calls, WhatsApp conversations, emails, and client interactions to ensure compliance with company standards.</li><li>Ensure all leads are contacted within the required response time.</li><li>Monitor agent performance against KPIs, including response time, follow-up quality, appointments booked, and deal conversion rates.</li><li>Prepare daily, weekly, and monthly performance reports for management.</li><li>Identify performance gaps and recommend improvement plans.</li><li>Work closely with Sales Managers to enhance agent productivity and lead conversion.</li><li>Ensure CRM records are accurate, complete, and updated at all times.</li><li>Investigate missed opportunities, lost leads, and customer complaints.</li><li>Conduct quality checks to maintain high customer service standards.</li><li>Support the implementation of performance improvement initiatives and training programs.</li></ul>Job Requirements:<ul><li>Bachelor's degree in Business Administration, Real Estate, or a related field.</li><li>Minimum 1&ndash;3 years of experience in Quality Assurance, Sales Operations, CRM Management, or Real Estate Administration.</li><li>Experience in the real estate industry is preferred.</li><li>Strong knowledge of CRM systems and lead management processes.</li><li>Excellent analytical and reporting skills.</li><li>Strong attention to detail and organizational abilities.</li><li>Advanced proficiency in Microsoft Excel and reporting tools.</li><li>Excellent communication skills in English (Arabic is a plus).</li><li>Ability to work in a fast-paced sales environment</li></ul>If you&rsquo;re ready to work with the best and become one of the best &mdash; this is your opportunity.Apply Now: Send your CV to the following email:hr@topofthetop.ae Location: 1403, Global Tower, Electra Street- Abu Dhabi.Job Types: Full-time, PermanentPay: AED3,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>UAE Real Estate : 1 year (Required)</li></ul>Work Location: In person

Real Estate Quality Assurance Officer - Abu Dhabi

Elevenlabs

<div><h2 class="jobSectionHeader">About ElevenLabs</h2>
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. 
 
We have expanded from voice into three main platforms:<ul><li>
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.</li><li>
ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.</li><li>
ElevenAPI gives developers access to our leading AI audio foundational models.</li></ul>
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.<h2 class="jobSectionHeader">
How we work</h2><ul><li>
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
Impact not job titles: We don&rsquo;t have job titles. Instead, it&rsquo;s about the impact you have. No task is above or beneath you.</li><li>
AI first: We use AI to move faster with higher-quality results. We do this across the whole company&mdash;from engineering to growth to operations.</li><li>
Excellence everywhere: Everything we do should match the quality of our AI models.</li><li>
Global team: We prioritize your talent, not your location.</li></ul><h2 class="jobSectionHeader">
What we offer</h2><ul><li>
Innovative culture: You&rsquo;ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what&rsquo;s possible.</li><li>
Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.</li><li>
Learning &amp; development: ElevenLabs proactively supports professional development through an annual discretionary stipend.</li><li>
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.</li><li>
Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.</li><li>
Co-working: If you&rsquo;re not located near one of our main hubs, we offer a monthly co-working stipend.</li></ul>
About the role
We&rsquo;re looking for someone to join our team in Lead Generation Strategy &amp; Operations and play a key role in scaling our go-to-market operations. This role is at the intersection of technical problem-solving and operational excellence, focusing on building and maintaining tools, automations, and dashboards that empower our sales, data, and product teams to execute with precision.
As part of the Revenue Operations team, you'll collaborate across functions to design and implement systems that streamline sales processes, enhance decision-making, and drive growth. The GTM Strategy and Operations team operates as strategic advisors to key cross-functional partners, podded by functional area (pre- vs. post-sale) to drive revenue acceleration, insights, and business growth. This is an exciting opportunity to bring technical and analytical expertise to a fast-paced, impactful environment.
In this role, you will be responsible for:<ul><li>
E2E Process Management - Build and maintain strategic automations and standardized processes that support cross-functional teams and promote consistency and adoption.</li><li>
Cross-Functional Collaboration - Collaborate with cross-functional teams (Marketing, Events, Partner) to drive initiatives that enhance revenue generation and operational effectiveness.</li><li>
Leadership Partnership - Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.</li><li>
Experimentation - Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.</li><li>
Data-Driven Strategy - Oversee analytics and performance analyses across pre-sales functions. Identify areas of opportunity and acceleration; build dashboards and insights that inform experimentation and guide lever improvement.</li><li>
Reporting &amp; Analytics - Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.</li></ul>
Who you are
We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You&rsquo;ll strive with us if you:<ul><li>
Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.</li><li>
Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.</li><li>
Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.</li><li>
Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.</li><li>
Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.</li></ul>
What you bring<ul><li>
4+ years of Revenue Operations at high-growth technology companies</li><li>
Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.</li><li>
Can break complex problems into smaller, actionable solution steps</li><li>
Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)</li><li>
Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.</li><li>
Highly adaptable, with a proactive approach to problem-solving and process improvement.</li><li>
Strong coachability and willingness to learn and adapt to new challenges.</li></ul>
What we offer<ul><li>
High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.</li><li>
A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Italy!)</li><li>
Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings.</li><li>
Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most.</li></ul><h2 class="jobSectionHeader">
Location</h2>
This role is remote, so it can be executed globally. If you prefer, you can work from our offices in New York, London and Warsaw.</div>

Lead Generation Strategy and Operations

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