sales operations analyst

Instacart

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it's from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><p><b>
Overview</b></p><br>
<p></p>
<p><b><i>
About the Role -</i></b><i> Instacart's Retail Partnerships team manages the relationships with all of our retail partners. A vital part of this work is supported by the Strategy &amp; Planning organization, which helps run all operational elements of the team and enables our account teams. Within this group, the Sales Operations pillar is critical to ensuring operational rigor, scalable processes, and high-impact enablement.</i></p>
<p><i>
We are hiring a Sales Operations Analyst to support the Retail Partnerships team. In this role, you will help build and execute end-to-end sales operations processes, business rhythm reporting, ensure data hygiene among sales users in the CRM, and ad-hoc analysis. This is a high-impact opportunity to strengthen Retail Partnerships' operational foundation while directly contributing to growth and scalability.</i></p>
<p><b><i>
About the Team - </i></b><i>The Retail Partnerships Sales Operations organization is made up of four primary components: Process, Systems, Reporting, and Enablement. Together, this group ensures account teams are supported with data, planning, and process rigor. The Sales Operations Analyst will collaborate closely with Sales Leadership, Operations, Finance, and cross-functional partners to ensure consistency, accuracy, and scalability in all core sales processes.</i></p><br>
<p></p>
<p><b>
About the Job</b></p>
<ul>
<li><i>Maintain scalability, drive automation, and ensure accuracy of operational processes.</i></li>
<li><i>Project manage the rhythm of the business reporting cadence through MBRs, QBRs, etc.</i></li>
<li><i>Support leadership reporting by ensuring consistent process adoption and high data integrity.</i></li>
<li><i>Drive user adoption of our tools and systems to create a source of truth in the CRM.</i></li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p><b><i>
Minimum Qualifications</i></b></p>
<ul>
<li><i>2+ years of experience in a relevant field, with demonstrated project management experience and a track record of leveraging data for business impact.</i></li>
<li><i>Highly proficient in Excel or Google Sheets.</i><i>Highly proficient in Salesforce.</i></li>
<li><i>Strong written and verbal communication skills.</i></li>
<li><i>Excellent attention to detail, follow-through, and resourcefulness.</i></li>
<li><i>Ability to independently manage multiple projects simultaneously and prioritize effectively.</i></li>
<li><i>Comfortable working cross-functionally and managing competing priorities with urgency.</i></li>
<li><i>Interest in contributing to a fast-paced, high-growth environment and willingness to step in wherever needed.</i></li>
</ul>
<p><b><i>Preferred Qualifications</i></b></p>
<ul>
<li><i>Exposure to and understanding of the retail industry.</i></li>
<li><i>Experience working closely with a distributed sales team.</i></li>
<li><i>Salesforce Admin certification.</i></li>
<li><i>Experience with Tableau.</i></li></ul></div>

Sales Operations Analyst

Broadcom

<div><div>Please Note:</div><div>
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Job Description:</div><div></div><div>
Job Title: Sales Operations Analyst<br>
Location: San Jose, CA (In Office)<br>
Employment Type: Full-Time<br>
About the Role<br>
Broadcom is seeking a Sales Operations Analyst who is highly analytical, detail-oriented, and<br>
passionate about operational excellence. This role is pivotal in supporting our Sales and Global<br>
Operations teams by providing accurate reporting, managing order escalations, supply<br>
alignment, and ensuring pricing compliance. The ideal candidate thrives in a fast-paced<br>
environment, has a strong work ethic, and can balance multiple priorities while delivering<br>
exceptional results.</div><div>
Key Responsibilities<br>
Global Revenue &amp;amp; Forecasting<br>
<ul><li>Collaborate with marketing, sales, operations to support the quarterly and annual</li></ul>
revenue planning process<br>
<ul><li>Track global revenue and bookings actuals v.s. forecasts to ensure alignment with</li></ul>
quarterly targets.<br>
<ul><li>Provide variance analyses and identify gaps, working closely with Sales, Finance, and</li></ul>
Operations teams to address discrepancies.<br>
<ul><li>Support corporate-level reporting and participate in bi-monthly business reviews with</li></ul>
sales leadership teams.<br>
<ul><li>Coordinate with IT and business users to design and implement sales reports</li><li>Perform ad hoc data analyses for bookings / revenue scenario modeling</li></ul>
Order &amp;amp; Demand Management<br>
<ul><li>Create and maintain monthly gap reports for Sales review.</li><li>Manage pull-in requests and expedites with Planning; provide updates to Sales within</li></ul>
24&ndash;48 hours on latest SSD status.<br>
<ul><li>Track orders not meeting customer request dates, including forecast gaps, average lead</li></ul>
times, and compliance for short lead-time orders.</div><ul><li>Provide ongoing updates to Sales on gaps between customer request dates and</li></ul>
commitments; collaborate with Global Operations to resolve issues.<br>
<ul><li>Work with Global Operations on supportability, build plans, and shortfall analysis for</li></ul>
customer requirements.<br>
<ul><li>Partner with Sales to manage product wind-down demand, preventing buffer and internal</li></ul>
build exposure.<br>
<ul><li>Support internal teams on pricing activities</li></ul><div>
What We&rsquo;re Looking For<br>
<ul><li>8+ years of experience in Sales Operations, Business Operations, or related roles.</li><li>Ability to work with sensitive and confidential information with the highest integrity.</li><li>Strong analytical and reporting skills, with advanced proficiency in Excel (pivot tables,</li></ul>
VLOOKUP, formulas); experience with BI tools is a plus.<br>
<ul><li>Understanding of demand management, order fulfillment, and supply chain processes.</li><li>Excellent communication skills to interface with Sales, Operations, Division and Finance</li></ul>
teams.<br>
<ul><li>Strong attention to detail, process discipline, and ability to work under tight deadlines.</li><li>Proactive, self-driven, and results-oriented with a strong work ethic.</li><li>Bachelor&rsquo;s degree in Business, Finance, Supply Chain, or related field preferred.</li><li>Strong revenue reporting and sales/financial analytical skills.</li></ul></div><div></div><div>
Additional Job Description:</div><div>
Compensation and Benefits</div><div>
The On Target Earnings (OTE) range for this position is $109,400 - $175,000</div><div></div><div>
OTE includes Sales Incentive Commission in accordance with relevant plan documents. This position is also eligible for equity in accordance with equity plan documents and equity award agreements.</div><div></div><div>
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.</div><div></div><div>
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.</div><div></div><div>
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.</div></div>

SPS Commerce

<div>Description:
<div>
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that&rsquo;s transforming the global retail supply chain!</div><div></div><div><div><b><br>
Position Summary:</b></div></div><div><div>
The Assoc. Sales Operations Analyst reports into the Deal Desk Team within the Revenue Operations organization focused on contract support for SPS&rsquo; prospects and customers. In this role you will assist Sales with all pre-sales contract matters, such as responding to quote and contracting requests from Sales, researching and accurately capturing the terms of the sale, reviewing standard contract terms, and resolving contract issues with non-standard adjustments. This role will also assist Sales with post-sale closing Salesforce Opportunity review.</div></div><div></div><div><div><b><br>
Key Responsibilities:</b></div></div><div><ul><li>
Support Sales teams in contract creation: partner with Sales Leaders to create accurate quotes/order forms and contracts for new and additional purchases; manage day-to-day contract drafting - standard and custom, including research and clarification of deal details; partner with Sales Leaders to understand close plans and timelines</li><li>
Advise and partner with Sales Leaders on non-standard deal structure and required approvals</li><li>
Finalize custom contract requests, ensuring proper approvals are on file and records are updated for reporting and management</li><li>
Manage deal and request flow in alignment with priorities communicated by direct leadership</li><li>
Review contracts to ensure sales are accurately recorded in the system of record (Salesforce.com) in a timely manner</li><li>
Ensure compliance with published sales and business approval policies and procedures</li><li>
Identify potential training issues and coordinate with internal teams to develop and deliver training and sales enablement tools</li><li>
Support and advise the Sales teams globally to address general business and/or system (Salesforce.com and CPQ) questions or issues, as well as contractual options and terms; use judgment to escalate issues</li><li>
Document key findings, progress, and insights in Salesforce.com</li><li>
Provide support for other Deal Desk Team responsibilities/functions, such as Salesforce Opportunity processing and countersignatures</li><li>
Support broader Revenue Operations team as needed to manage high volumes</li></ul></div><div></div><div><b><br>
Location:</b></div><div><div>
This role is hybrid out of our Minneapolis office, 2x a week. For hybrid office locations, we <i>Succeed Together</i> though in-person collaboration, balanced with remote work to provide flexibility.</div><div></div><div><div><b><br>
Required Qualifications:</b></div></div><div><ul><li>
Bachelor&rsquo;s degree OR combination of equivalent education and relevant experience</li><li>
Excellent organizational skills and attention to detail and can manage multiple concurrent responsibilities with minimal supervision</li><li>
Clear, concise, and confident communicator (verbal, non-verbal, written) with people in a variety of job roles and levels internally and externally</li><li>
Self-motivated with the ability to prioritize and work in a dynamic, fast-based environment</li></ul></div><div><div><b>
Preferred Qualifications:</b></div></div><div><ul><li>
Contract drafting experience</li><li>
Salesforce and Salesforce CPQ (quoting system) experience</li><li>
Contracts certification and/or training from contracting associations</li></ul><div></div><div><b><br>
What We Offer:</b></div><p>
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The pay range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.</p><p>
The hourly pay range for this role is: $24.57 - $36.88. The actual pay offered will be determined based on the factors listed above and may fall anywhere within the range.</p><div>
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.</div><div></div><div><b><br>
Commitment to our Employees:</b></div><div>
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.</div><div></div><div><br>
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div></div></div>

Assoc. Sales Operations Analyst

ServiceNow

<div><b>Company Description</b><p><br>
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.</p><b><br>
Job Description</b><p><b><br>
What you get to do in this role</b>:</p><ul><li>
Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.</li><li>
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy</li><li>
Analyze and review current customer licensing, products and usage and identify new revenue opportunities</li><li>
Suggest creative pricing and payment solutions balancing customer need and pricing policies.</li><li>
Review Quotes and Order Forms for accuracy and completeness.</li><li>
Ensure all Orders are approved within pricing and discount policies.</li><li>
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)</li><li>
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.</li><li>
Support sales organization&rsquo;s requirement for Customer licensing compliance</li></ul><br>
<b>
Qualifications</b><p><b><br>
To be successful in this role you have:</b></p><ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
2-4 years of proven experience of Sales Operations in a software sales organization</li><li>
Organized, with excellent attention to detail and the ability to work in a fast paced environment</li><li>
Proficient in PPT, Word, and Excel</li><li>
Experience with a CRM system</li><li>
Has been in a role supporting Sales Reps and Sales Territories</li><li>
Strong listening, analytic and organizational skills</li><li>
Ability to prioritize to meet business needs</li><li>
Effective communicator, both written and verbal</li><li>
Team Player with positive attitude ready to work in a fast paced environment</li><li>
Results Driven</li></ul><p></p><p><br>
JV20</p><b><br>
Additional Information</b><p><b><br>
Work Personas</b></p><p>
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.</p><p><b>
Equal Opportunity Employer</b></p><p>
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.</p><p><b>
Accommodations</b></p><p>
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.</p><p><b>
Export Control Regulations</b></p><p>
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.</p><p>
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</p></div>

Palo Alto Networks

<div>
 <strong>
  Our Mission
  <br/>
  <br/>
 </strong>
 At Palo Alto Networks&reg; everything starts and ends with our mission:
 <br/>
 <br/>
 Being the cybersecurity partner of choice, protecting our digital way of life.
 <br/>
 <br/>
 Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
 <br/>
 <br/>
 As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
 <br/>
 <br/>
 At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Your Career
  <br/>
  <br/>
 </strong>
 The Sales Operations Specialist - You have strong experience relating to doing business with Americas customers, sales planning with analytical acumen, strategic thinking, and the ability to develop strong partnerships with sales operations managers and cross-functional teams. You will provide analytic support for the core sales operations team members, helping to identify trends, gaps, opportunities, and prepare for weekly, monthly, and quarterly meetings. You will own and maintain various operations cadence, forecasting, and business reviews, as well as monitoring and improving the overall pulse of the Americas sales business through sales tools, processes, and metrics; empower decision-making, drive strategic initiatives, measure performance, and enable the sales leadership teams to focus on execution with accuracy.
 <br/>
 <br/>
 <strong>
  Your Impact
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
  </li>
  <li>
   Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
  </li>
  <li>
   Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
  </li>
  <li>
   Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
  </li>
  <li>
   Convert raw data into well-presented and useful business information that drives business decisions
  </li>
  <li>
   Manage around and through potential process and technical limitations to deliver the best outcomes possible
  </li>
  <li>
   Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
  </li>
  <li>
   Act as primary driver of SFDC data cleanliness across the Americas organization
  </li>
  <li>
   Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
  </li>
  <li>
   Manage compliance of the non-standard transactions process
  </li>
  <li>
   Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Your Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Five years of previous experience in a business-focused analytics role preferred
  </li>
  <li>
   Strong understanding of sales processes, business acumen, and methodologies
  </li>
  <li>
   Strong organizational skills with the ability to manage multiple projects
  </li>
  <li>
   A demonstrated passion for information and business intelligence
  </li>
  <li>
   Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
  </li>
  <li>
   Proven track record of effectively interfacing with cross-functional departments and sales management team
  </li>
  <li>
   Excellent written and verbal communication skills, strong presentation skills
  </li>
  <li>
   Advanced skills in Excel &amp; PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
  </li>
  <li>
   Experience with Google&rsquo;s G Suite (Drive, Docs, Sheets, and Slides) is a plus
  </li>
  <li>
   Ability to work cross-functionally across all areas of the business
  </li>
  <li>
   Self-starter, able to establish own priorities, initiatives and drive to closure
  </li>
  <li>
   Works well under pressure of heavy workload and time constraints
  </li>
  <li>
   Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
  </li>
  <li>
   Bachelor&rsquo;s Degree in statistics, analytics, or finance preferred or equivalent military experience required
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  The Team
  <br/>
  <br/>
 </strong>
 Palo Alto Networks has brought technology to market that is reshaping the cybersecurity threat and protection landscape. Our ability to protect digital transactions is limited only by our ability to establish relationships with our potential customers to help them understand how our products can secure their environment. This is where our sales operation teams come in.
 <br/>
 <br/>
 Our Sales Operation Team members support our sales account managers and systems engineers to assist in large organization&rsquo;s migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly, enabling and empowering the teams across the world. As part of our sales operations, you support the sales team by providing research, reports, and craft and support systems and processes that enable the process of sales. You are committed to your team&rsquo;s success &ndash; and enjoy pitching in to assist when it comes to solutions selling, learning, and development. It&rsquo;s a true partnership, one built on building the best cybersecurity solutions for each individual client
 <br/>
 <br/>
 <strong>
  Our Commitment
  <br/>
  <br/>
 </strong>
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 <br/>
 <br/>
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 <br/>
 <br/>
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 <br/>
 <br/>
 All your information will be kept confidential according to EEO guidelines.
</div>


Sr Sales Operations Analyst

Sophos Technology GmbH

<div><div><div><b>About Us</b></div><div>
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos&rsquo; complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.</div><div></div><div><b><br>
Role Summary</b></div><div>
The Sales Operations Analyst team member supports the US Sales teams with account and contact management, opportunity issues, and quoting assistance. This involves managing incoming case requests, troubleshooting system issues, internally communicating clearly and efficiently while using judgment or seeking advice in unclear situations.</div><div>
Shift Details: US Shift (7:30 PM - 4:30 AM IST)</div><div>
</div></div>
<div><div><h3 class="jobSectionHeader"><b>What You Will Do</b></h3><ul><li><ul><li>
Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
</li><li>Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
</li><li>Maintain data quality for all case related transactions and assist with data clean up when required.
</li><li>Identify opportunities for process improvement and be involved in testing and roll-out of improved methods and tools.</li><li>
Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.</li><li>
Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support,
</li><li>Position requires working US Time Zone</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>What You Will Bring</b></h3><ul><li><ul><li>
2&ndash; 3 years&rsquo; experience with Sales Operations in IT/ Software Industry</li><li>
Experience with Salesforce CRM, analysis, and communications with various stakeholders</li><li>
Has good MS office skills or similar package</li><li>
Ability to work effectively in a fast-paced, high energy, team-oriented environment</li><li>
Ability to multi-task and perform effectively under pressure</li></ul></li></ul></div></div>
<div><div>#LI-Remote</div><div>
#B1</div><div></div><div><b><br>
Ready to Join Us?</b></div><div>
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back &ndash; we encourage you to apply.<br>
</div><div></div><br>
<div><b>What's Great About Sophos?</b></div><ul><li>Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. <b>While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.</b></li><li>Our people &ndash; we innovate and create, all of which are accompanied by a great sense of fun and team spirit</li><li>Employee-led diversity and inclusion networks that build community and provide education and advocacy</li><li>Annual charity and fundraising initiatives and volunteer days for employees to support local communities</li><li>Global employee sustainability initiatives to reduce our environmental footprint</li><li>Global fitness and trivia competitions to keep our bodies and minds sharp</li><li>Global wellbeing days for employees to relax and recharge</li><li>Monthly wellbeing webinars and training to support employee health and wellbeing</li></ul><div></div><div><b><br>
Our Commitment To You</b></div><div>
We&rsquo;re proud of the diverse and inclusive environment we have at Sophos, and we&rsquo;re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.</div><div></div><div><b><br>
Data Protection</b></div><div>
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos&rsquo; data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos</div></div></div>

Sales Operations Analyst (Night Shift)

New Relic

<div><div><p>We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!</p></div><div><h2 class="jobSectionHeader"><b>
Your Opportunity</b></h2>
<p>
Are you passionate about using analytics and modeling to improve performance of the business? Do you enjoy building models that link core business drivers to outcomes and objectives? Do you enjoy learning about go-to-market strategy, teams and operations?</p>
<p>
We're looking for a Senior Sales Operations Analyst to join our Go-to-Market team based in Bangalore, India!</p>
<p>
New Relic is leading the Observability industry with our move to consumption based pricing, and you will be integral in adapting and evolving our approach to annual business strategy and ongoing operational analytics.</p><br>
<p></p>
<h2 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h2><br>
<p></p>
<ul>
<li>Serve as the Sales Operations leader to the India Region and support the APJ FSO team on GEO wide initiatives.</li>
<li>Ensure a high level of operational excellence across the team. Drive operational efficiency and productivity with continuous tools and process improvements.</li>
<li>Support the weekly Forecast process. Ensure highest level of SFDC hygiene and track and analyze opportunities, pipeline growth- and conversion, bookings, consumption, new logos, etc.</li>
<li>Deliver training and support the Enablement of the India Sales team.</li>
<li>Support the annual GTM planning process (Territory planning and segmentation, Account &amp; Quota assignment, HC planning, etc.)</li>
<li>Build strong x-functional relationships and partner with other key stakeholders in the company (Finance, BA, Compensation, etc.).</li>
<li>Support the roll-out of the GCC (Global Capability Centres) motion globally.</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
Your Qualifications</b></h2>
<ul><li>5+ years of experience in a Sales Operations, Strategy or Planning role in a SaaS B2B company or other relevant experience</li>
<li>Experience with technologies to support analytical activities (e.g. SFDC, Tableau, MS Office / Google, etc.)</li>
<li>In-depth experience working with Salesforce.</li>
<li>Exceptional analytics, conceptual, and problem-solving skills</li>
<li>Passion for business modeling, with ability to incorporate various degrees of constraints, requirements, inputs, and conceptual guidance</li>
<li>Superb communication (written/verbal), presentation, and facilitation skills</li>
</ul></div><div><p>
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics&rsquo; different backgrounds and abilities, and recognize the different paths they took to reach us &ndash; including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We&rsquo;re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.</p>
<p>
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.</p>
<p>
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.</p>
<p><b>
Our hiring process</b><br>
<br>
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.<br>
<br>
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.<br>
<br>
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.</p>
<p>
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.</p>
<p>
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.</p>
<p>
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy</p></div></div>

Senior Sales Operations Analyst - APJ FSO - Bangalore (#R0000051)

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