sales operations

Instacart

<div><div>We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team
There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it's from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</div>
Overview 


About the Role - Instacart's Retail Partnerships team manages the relationships with all of our retail partners. A vital part of this work is supported by the Strategy &amp; Planning organization, which helps run all operational elements of the team and enables our account teams. Within this group, the Sales Operations pillar is critical to ensuring operational rigor, scalable processes, and high-impact enablement.

We are hiring a Sales Operations Analyst to support the Retail Partnerships team. In this role, you will help build and execute end-to-end sales operations processes, business rhythm reporting, ensure data hygiene among sales users in the CRM, and ad-hoc analysis. This is a high-impact opportunity to strengthen Retail Partnerships' operational foundation while directly contributing to growth and scalability.

About the Team - The Retail Partnerships Sales Operations organization is made up of four primary components: Process, Systems, Reporting, and Enablement. Together, this group ensures account teams are supported with data, planning, and process rigor. The Sales Operations Analyst will collaborate closely with Sales Leadership, Operations, Finance, and cross-functional partners to ensure consistency, accuracy, and scalability in all core sales processes. 


About the Job
<ul>
<li>Maintain scalability, drive automation, and ensure accuracy of operational processes.</li>
<li>Project manage the rhythm of the business reporting cadence through MBRs, QBRs, etc.</li>
<li>Support leadership reporting by ensuring consistent process adoption and high data integrity.</li>
<li>Drive user adoption of our tools and systems to create a source of truth in the CRM.</li></ul> 


About You

Minimum Qualifications
<ul>
<li>2+ years of experience in a relevant field, with demonstrated project management experience and a track record of leveraging data for business impact.</li>
<li>Highly proficient in Excel or Google Sheets.Highly proficient in Salesforce.</li>
<li>Strong written and verbal communication skills.</li>
<li>Excellent attention to detail, follow-through, and resourcefulness.</li>
<li>Ability to independently manage multiple projects simultaneously and prioritize effectively.</li>
<li>Comfortable working cross-functionally and managing competing priorities with urgency.</li>
<li>Interest in contributing to a fast-paced, high-growth environment and willingness to step in wherever needed.</li>
</ul>
Preferred Qualifications
<ul>
<li>Exposure to and understanding of the retail industry.</li>
<li>Experience working closely with a distributed sales team.</li>
<li>Salesforce Admin certification.</li>
<li>Experience with Tableau.</li></ul></div>

Sales Operations Analyst

Lafarge Egypt

<div>
 
 
 
 WHO IS LAFARGE?
 
 
 
 
 As a member of Holcim Group, a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure, and improved living standards all over Egypt. With sustainability at the core of our strategy, we are becoming a net-zero company, thriving with our people and communities. Lafarge Egypt launched one of the largest cement plants in the MENA region which is located in Ain Al-Sokhna, with a plant capacity of 9.5 MT and 5 state-of-the-art production lines. Through its established business operations in Cement, Ready-Mix concrete, Lafarge Egypt has demonstrated its commitment to the provision of sustainable building materials. Lafarge Egypt continuously seeks to meet the needs of a wide range of customers including but not limited to individual homebuilders, large construction companies, architects, or local artisans, powered by 1500 passionate employees.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 Develop the local &amp; exports sales support process in order to achieve the targeted sales volumes, facilitate &amp; establish a smooth dispatch &amp; transportation process through coordinating &amp; monitoring the performance of the concerned departments to achieve the maximum revenue &amp; volumes. Ensure sustainable Sales Operations to avoid any risks on the Top-Line results.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ol>
 <li>
 
 
 Health &amp; Safety:
 
 
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Adhere to and enforce relevant legislation and policies and ensure that the highest degree of safety and safe working practices are maintained.
 </li>
 </ul>
 
 
 
 <ol>
 <li>
 
 
 Functional:
 
 
 </li>
 </ol>
 
 
 
 
 
 Sales Support:
 
 
 
 
 
 
 <ul>
 <li>
 Identify, monitor &amp; fix all the sales operations bottlenecks that put the sales targets at risk
 </li>
 <li>
 Drive &amp; coordinate with all related departments (Logistics, Procurement, Quality, Production, Dispatch, etc.) to find solutions to enhance the sales operations
 </li>
 <li>
 Monitor the Daily Sales Targets (orders, deposits, loading rate .. etc.) and take actions when needed
 </li>
 <li>
 Ensure full alignment with sales team to secure the sales targets
 </li>
 <li>
 Monitor and ensure that the dispatch process and loading rate is within the projection in terms of time &amp; loading rate in order to effective &amp; achieve the sales targets.
 </li>
 <li>
 Monitor the execution of requested daily delivery plans of all geographical areas to ensure that the quantities are executed as per the sales plan.
 </li>
 <li>
 Maintain effective working procedures to promote the overall performance of the sales operations carried on with the minimum available resources
 </li>
 <li>
 Managing the role of the Sales Support as an interactive communication channel between the Sales Force, the Transportation, packing &amp; Dispatch Department in order to have a smooth workflow
 </li>
 <li>
 Enforce the implementation and adherence to health &amp; safety policies &amp; procedures to maintain LCE as a safe working place
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 
 
 Education
 
 :
 
 
 Bachelor&rsquo;s degree of Business Administration
 
 
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Understanding of cement industry, logistics background, Negotiation &amp; communication Skills, time management skills, Good listener.
 </li>
 <li>
 Professionalism: pleasant with others on the job and displaying a good-natured, cooperative attitude.
 </li>
 <li>
 Initiative: Excited to take on responsibilities and challenges
 </li>
 </ul>
 
 
 
 
 
 Behavioral Skills:
 
 
 <ul>
 <li>
 Negotiation / Communication skills.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Results driven.
 </li>
 <li>
 Team player.
 </li>
 <li>
 Ability to transform ideas into actions.
 </li>
 <li>
 Ability to work with different profiles &amp; experience levels, and build relationships.
 </li>
 </ul>
 
 
 
 
 
 Language Skills:
 
 
 <ul>
 <li>
 Fluent written and spoken Arabic &amp; English
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 2-4 years of experience in Sales Support/ Sales Operations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 WHO ARE LAFARGE PEOPLE?
 
 
 
 
 Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
 
 
 
 
 
 
 
 YOUR LAFARGE EXPERIENCE
 
 
 
 
 At Lafarge, there is endless opportunity for you to play your part. Whether you&rsquo;re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you&rsquo;ll have the chance to embrace the passion we share for our planet. You&rsquo;ll be encouraged to seek out diverse perspectives, share your ideas, and build the skills and connections you need to perform at your best. Because it&rsquo;s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
 
 
 
 
</div>

Sales Operations Specialist

ManpowerGroup Middle East

<div>
 
 Our client looking for an experienced
 
 Sales Operations Manager with a background in HVAC and/or Fire Protection industries
 
 to oversee and optimize sales processes and customer relationship management.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Oversee and manage day-to-day sales operations to ensure seamless execution.
 
 
 &bull; Streamline and improve sales processes to enhance efficiency and maximize revenue.
 
 
 &bull; Monitor and analyse key sales metrics, including pipeline health, conversion rates, and revenue growth.
 
 
 &bull; Identify bottlenecks in the sales cycle and implement corrective actions for improvement.
 
 
 &bull; Support sales teams with documentation, certifications, pricing strategies, and contract management, ensuring accurate lead times for production and deliveries.
 
 
 &bull; Work closely with supply chain, logistics, and production teams as of a matrix organization to maximize revenue.
 
 
 &bull; Maintain strong relationships with suppliers, manufacturers, and distributors to ensure timely product availability.
 
 
 &bull; Oversee inventory levels to avoid stock shortages and ensure efficient supply chain management.
 
 
 &bull; Keep track of supplier stock levels and production schedules, follow up on progress with the operations manager, and provide timely updates to clients to ensure no delays in lead time.
 
 
 &bull; Maintain strong relationships with both clients and partners to drive long-term business growth.
 
 
 &bull; Assist in customer engagement and ensure smooth order processing to enhance client satisfaction.
 
 
 &bull; Align with marketing teams to optimize lead generation efforts and support sales objectives.
 
 
 &bull; Analyse historical sales data and market trends in collaboration with the Sales team leader/Key Account Managers and to create accurate demand forecasts.
 
 
 &bull; Develop reports and dashboards to provide leadership with valuable insights on sales performance.
 
 
 &bull; Prepare monthly pipeline forecasts and discuss key findings with the Managing Director.
 
 
 &bull; Conduct independent business negotiations with suppliers and partners.
 
 
 &bull; Handle multiple tasks efficiently while working under pressure.
 
 
 &bull; Ensure no delays in production or delivery lead times through proactive coordination.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Sales, HVAC Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in HVAC/Fire Protection sales operations in the UAE market.
 </li>
 <li>
 Understanding of HVAC systems, components, and industry suppliers.
 </li>
 <li>
 Experience with customer service to ensure customer satisfaction.
 </li>
 <li>
 Knowledge of HVAC supplier networks, logistics, and procurement processes.
 </li>
 <li>
 Be familiar with international trade rules (incoterms) and contracts to effectively negotiate deals and business agreements.
 </li>
 <li>
 Strong ability to liaise with suppliers, distributors, and customers effectively.
 </li>
 <li>
 Strong analytical skills to identify and resolve sales and supply chain challenges.
 </li>
 <li>
 Familiarity with UAE and the Middle East HVAC/Fire Protection regulations, projects, and key industry players.
 </li>
 <li>
 Very good communication skills in English, Arabic will be highly desirable.
 </li>
 <li>
 Having UAE driving license and a car will be an advantage.
 </li>
 </ul>
 
 
</div>

Sales Operations Manager

TTEC

<div>
 Sales Operations Manager, Cairo, Egypt
 
 
 Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
 
 
 Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
 
 
 
 What You&rsquo;ll Do As a Leader
 
 
 
 <ul>
 <li>
 Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
 </li>
 <li>
 Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
 </li>
 <li>
 Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.
 </li>
 <li>
 Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
 </li>
 <li>
 Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
 </li>
 <li>
 Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.
 </li>
 <li>
 Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
 </li>
 <li>
 Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.
 
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do As Sales Manager
 
 
 
 <ul>
 <li>
 Manage Sales pipeline and regular forecasting to meet assigned goals.
 </li>
 <li>
 Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
 </li>
 <li>
 Develop and continuously improve lead qualification using established criteria and standards.
 </li>
 <li>
 Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
 </li>
 <li>
 Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
 </li>
 <li>
 Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.
 
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 <ul>
 <li>
 Native or fluent in spoken and written English
 </li>
 <li>
 Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.
 </li>
 <li>
 Success with managing a BPO brick and mortar team.
 </li>
 <li>
 Demonstrated ability to be a quick learner.
 </li>
 <li>
 Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions
 </li>
 <li>
 Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company
 </li>
 <li>
 Willingness to work across shifts for international clients
 </li>
 <li>
 Advanced knowledge of Sales Operations, Technology used in Digital sales
 </li>
 <li>
 Strong leadership driving Sales, Customer Success and Subscription management.
 </li>
 <li>
 Proven ability to effectively manage people effectively, hire and train, coach new sales team members.
 </li>
 <li>
 Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.
 
 
 
 </li>
 </ul>
 What You Can Expect
 
 
 <ul>
 <li>
 Supportive of your career and professional development
 </li>
 <li>
 An inclusive culture and community minded organization where giving back is encouraged
 </li>
 <li>
 A global team of curious lifelong learners guided by our company values
 </li>
 <li>
 Ask us about our paid time off (PTO) and wellness and healthcare benefits
 </li>
 <li>
 And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
 
 
 
 </li>
 </ul>
 
 About TTEC
 
 
 
 Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
 
 
</div>

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
What you get to do in this role:<ul><li>
Aligned to several Americas regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in commercial sales transactions.</li><li>
Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy</li><li>
Analyze and review current customer licensing, products and usage and identify new revenue opportunities</li><li>
Suggest creative pricing and payment solutions balancing customer need and pricing policies.</li><li>
Review Quotes and Order Forms for accuracy and completeness.</li><li>
Ensure all Orders are approved within pricing and discount policies.</li><li>
Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)</li><li>
Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.</li><li>
Support sales organization&rsquo;s requirement for Customer licensing compliance</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.</li><li>
2-4 years of proven experience of Sales Operations in a software sales organization</li><li>
Organized, with excellent attention to detail and the ability to work in a fast paced environment</li><li>
Proficient in PPT, Word, and Excel</li><li>
Experience with a CRM system</li><li>
Has been in a role supporting Sales Reps and Sales Territories</li><li>
Strong listening, analytic and organizational skills</li><li>
Ability to prioritize to meet business needs</li><li>
Effective communicator, both written and verbal</li><li>
Team Player with positive attitude ready to work in a fast paced environment</li><li>
Results Driven</li></ul> 
JV20 
Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

<div>Director Sales Operations
Director of Sales Operations &ndash; Cairo, Egypt 
TTEC is currently seeking a Director of Sales Operations to join our delivery team in Cairo, Egypt. This is a new and strategically important role that will be responsible for scaling the outbound sales operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization.
What you&rsquo;ll be doing: 
The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Cairo for multiple international accounts. You will lead and develop high-performing teams in diverse EMEA markets, driving a vibrant sales culture and top-and-bottom line performance as a P&amp;L owner, developing innovative solutions designed to grow revenue, while maintaining focus on long-term strategic objectives.
You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives.
As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the clients, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.
Your Responsibilities:
<ul><li>Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials</li><li>Manage day-to-day operations and deliverables</li><li>Improve the key success metrics</li><li>Develop a strong operating model to ensure rigor behind the below accountabilities:</li></ul>
o Revenue Forecasting accuracy 
o Revenue and margin goals 
o Client, customer, and Employee satisfaction scores 
o Indirect below operational model 
<ul><li>Partner with the client on communication and changes and ensure that messaging reaches all employees.</li><li>Developing sales teams and leaders</li><li>Have a One TTEC mindset &ndash; bring all support teams together to ensure alignment implementation of the site strategy</li></ul>
The skills you&rsquo;ll need:
<ul><li>An ability to lead and partner successfully with teams, management and client</li><li>An ability and a system to deliver multiple, complex, on&#8208;going tasks and projects</li><li>A high level of integrity, judgment and follow through</li><li>A strong track-record in coaching, people, and leadership skills</li><li>An ability to execute and maintain best in class Sales methodology practices</li><li>Strong attention to detail</li><li>Data driven decision making skills</li><li>Strong analytical, verbal and written communications skills</li><li>Technology acumen and reporting</li><li>An ability to drive innovation to accelerate business growth</li><li>A solution orientated approach to problem solving</li></ul>
Qualifications 
Minimum Qualifications:
<ul><li>Strong experience in sales operations management ideally within a BPO call center</li><li>People management experience with proven record of success</li><li>Experience in building executive relationships with internal and external stakeholders</li></ul>
What We Offer:
<ul><li>Competitive Salary</li><li>Variable incentive bonus plan</li><li>Global career mobility</li><li>Employee recognition programs</li><li>Professional development</li><li>State of the art technology which allows for seamless global connectivity</li><li>Rich wellness program and health incentives</li></ul>
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don&rsquo;t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.
#LI-SB1<h3 class="jobSectionHeader">
Primary Location</h3>
: EG-Cairo-Cairo</div>

Director Sales Operations

<div>Sales Operations Manager
Sales Operations Manager, Cairo, Egypt
Bringing smiles is what we do at TTEC&hellip; for you and the customer. We are looking to hire an experienced outbound Sales Operations Manager working in our Cairo site. You&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
Reporting to the Senior Sales Manager, you will be responsible for leading a team of sales team leaders and sales agents and developing and implementing successful sales strategies.
What you&rsquo;ll do as a Leader:
<ul><li>Lead a sales team through coaching, mentoring &amp; motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.</li><li>Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.</li><li>Drive the highest level of performance from the Sales teams and at the same time be a role model &amp; instill TTEC and client values.</li><li>Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.</li><li>Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.</li><li>Build knowledge on client products and services &ndash; features, benefits and impact on Digital media/cloud based customers.</li><li>Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.</li><li>Analyze business goals, customer &amp; agent data &amp; daily reports to find areas of continuous improvement.</li></ul>
What you&rsquo;ll do as Sales Manager:
<ul><li>Manage Sales pipeline and regular forecasting to meet assigned goals.</li><li>Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.</li><li>Develop and continuously improve lead qualification using established criteria and standards.</li><li>Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.</li><li>Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.</li><li>Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity &amp; productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.</li></ul>
What you need to succeed: 
<ul><li>Native or fluent in spoken and written English</li><li>Demonstrated success in sales ideally in a BPO company or similar, with a proven ability to define, refine and implement successful sales processes, procedures and policies that drive results and the bottom line.</li><li>Success with managing a BPO brick and mortar team.</li><li>Demonstrated ability to be a quick learner.</li><li>Showcase a proven track record in motivating and leading a team to build skills on new cloud based, digital media solutions</li><li>Ability to compile sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations that are digestible for the entire company</li><li>Willingness to work across shifts for international clients</li><li>Advanced knowledge of Sales Operations, Technology used in Digital sales</li><li>Strong leadership driving Sales, Customer Success and Subscription management.</li><li>Proven ability to effectively manage people effectively, hire and train, coach new sales team members.</li><li>Proven ability to develop, communicate and present to upper management on new ideas, proposals and feedback to move the business forward.</li></ul>
What You Can Expect
<ul><li>Supportive of your career and professional development</li><li>An inclusive culture and community minded organization where giving back is encouraged</li><li>A global team of curious lifelong learners guided by our company values</li><li>Ask us about our paid time off (PTO) and wellness and healthcare benefits</li><li>And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)</li></ul>
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-SB1<h3 class="jobSectionHeader"> 
Primary Location</h3>
: EG-Cairo-Cairo</div>

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