sales operations

Arcatron Mobility Private Limited

Job Description &ndash; Sales Operations (After-Sales Specialist)About the RoleWe are looking for a Sales Operations professional with strong after-sales expertise to ensure seamless post-order experiences for our customers. This role will be the central link between Sales, Customer Support, Logistics, and Finance&mdash;ensuring orders are fulfilled on time, escalations are resolved quickly, and customer satisfaction remains high while safeguarding company margins.Key ResponsibilitiesOrder &amp; Fulfillment Management<ul><li>Oversee order lifecycle: confirmation, dispatch, delivery, and closure.</li><li>Monitor order aging daily (pending dispatch, in-transit, delayed) and trigger escalations as per SLA.</li><li>Coordinate with warehouses and logistics partners (BlueDart, ClickPost, Uniware, etc.) for smooth dispatch and delivery.</li></ul>Customer Escalations &amp; Resolutions<ul><li>Act as escalation point for refunds, replacements, chargebacks, and disputes.</li><li>Ensure timely resolution of issues related to COD, prepaid orders, returns, and cancellations.</li><li>Collaborate with the customer service team to standardize response protocols.</li></ul>Refunds, Exchanges &amp; Finance Coordination<ul><li>Manage backend operations for refunds and exchanges, including coordination with Finance and Accounts.</li><li>Track and reconcile refund/exchange data for accuracy.</li></ul>Process Control &amp; Reporting<ul><li>Maintain dashboards for order status, returns/cancellations, SLA adherence, and CSAT scores.</li><li>Identify recurring issues, perform RCA (Root Cause Analysis), and recommend process improvements.</li><li>Ensure compliance with warranty/return policies and document exception approvals.</li></ul>Cross-Functional Collaboration<ul><li>Work closely with Sales for smooth handover of orders to after-sales.</li><li>Coordinate with Logistics for delivery delays, RTO (return-to-origin), and re-dispatches.</li></ul>Qualifications &amp; Skills<ul><li>Graduate/Postgraduate with 2&ndash;3 years&rsquo; experience in After-Sales / Sales Ops / Customer Service Backend.</li><li>Hands-on experience with CRMs (LeadSquared/Salesforce), order management tools (ClickPost, Uniware), and payment gateways (Razorpay, GoKwik).</li><li>Strong analytical &amp; Excel/Google Sheets skills for dashboards and reporting.</li><li>Excellent problem-solving and coordination skills with ability to manage high-pressure escalations.</li><li>Knowledge of logistics flows, refunds, chargebacks, and SLA-driven operations.</li></ul>Job Types: Full-time, PermanentPay: &#8377;300,000.00 - &#8377;500,000.00 per monthWork Location: In person

Sales Operations

Morningstar

<div>The Group: The International Wealth Group builds solutions and capabilities that enable financial advisers to deliver compliant and comprehensive financial advice so that their retail clients and investors meet their goals. The solutions leverage Morningstar&rsquo;s extensive data and research capabilities across all stages of financial advice, making the advice process compliant, efficient, and effective. 
The Role: The Morningstar AdviserLogic team is looking for an execution-focused Sales Operations Analyst. The ideal candidate will have familiarity with the billing and accounting process. The role requires working closely with the finance team, customers, and the operations teams. In this role, you will take ownership of the end-to-end account management process.
Responsibilities:<ul><li>
Responsible for co-ordinating the end-to-end sales and on-boarding process for IFAs and management of the platforms that are involved &mdash; including Pre-Sales Emails, Contract Management, Product Consoles, Payment Platforms (Ezidebit).</li><li>
Monitor and manage the outputs that feed into Salesforce monthly and power billing in Oracle.</li><li>
Responsible for driving further improvements in the efficiency and accuracy of sales and account management processes</li><li>
Manage the day-to-day work of the local Sales Operations Analysts who support the AdviserLogic suite of products.</li><li>
Be the first point of escalation for any billing or account management issues raised by clients to the Customer Support team.</li><li>
Oversee the 'source of truth' data in the AdviserLogic &amp; PayLogic Consoles &mdash; responsible for process and controls.</li><li>
Work closely with the FSS team in Mumbai and the key go-to-market teams supporting AdviserLogic Suite of Products (Sales, Support, Success, Product, Operations and Finance)</li><li>
Take the lead on planning further integrations with global initiatives across sales excellence and finance (i.e., contract management, billing, and subscription mgmt., etc)</li></ul> 
Basic Qualifications<ul><li>
A full-time master&rsquo;s degree in finance or Operations management (MBA or PGDM).</li><li>
Minimum 2 years of professional experience.</li><li>
Computer fundamentals and an MS Office specialist.</li><li>
Good understanding of Salesforce Sales Console.</li></ul>
Morningstar is an equal opportunity employer.
If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
I10_MstarIndiaPvtLtd Morningstar India Private Ltd. (Delhi) Legal Entity</div>

Sales Operations Analyst

Innovative Solutions

<div><h3 class="jobSectionHeader">Company Description</h3>
Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC, established in 2003 and headquartered in Riyadh, with a presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.
Innovative Solutions is committed to its Mission to &ldquo;Bring Trust to Cyberspace&rdquo; to ensure &ldquo;Your Business, Secured!&rdquo;.<h3 class="jobSectionHeader">
Role Description</h3>
As a Sales Operations Specialist at Innovative Solutions, you will be responsible for supporting the sales team in achieving their goals through effective operations and processes. You will analyze sales data, streamline processes, and work closely with various teams to optimize sales performance and improve customer satisfaction.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Assist in the development and implementation of sales processes and best practices.</li>
<li>Analyze sales metrics and data to identify trends, opportunities, and areas for improvement.</li>
<li>Support the sales team in managing leads, proposals, and contract management.</li>
<li>Collaborate with marketing and product teams to ensure alignment on sales initiatives.</li>
<li>Provide training and support to the sales team on tools and processes to increase efficiency.</li>
<li>Prepare sales reports and dashboards to track performance and progress.</li>
<li>Facilitate communication between sales, marketing, and other departments to ensure smooth operations.</li>
<li>Stay up-to-date on industry trends and contribute insights to improve sales strategies.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Marketing, or a related field.</li>
<li>1 to 3 years of experience in sales operations, sales support, or a related role.</li>
<li>Strong analytical skills with the ability to interpret data and make informed decisions.</li>
<li>Proficient in Microsoft Office Suite, especially Excel, and CRM software.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>A proactive approach to problem-solving and process improvement.</li>
<li>Ability to work effectively in a fast-paced environment and manage multiple projects.</li>
<li>Knowledge of the cybersecurity industry and sales processes is a plus.</li>
</ul>Benefits<ul>
<li>Comprehensive training and development programs.</li>
<li>Opportunity for career growth and advancement.</li>
<li>Friendly and supportive work environment.</li></ul></div>

Sales Operations Specialist

SPS Commerce

<div>Description:

Who We Are 
SupplyPike, now proudly part of SPS Commerce, is transforming how suppliers protect and grow their revenue. Our mission is simple: eliminate costly retailer deductions, recover lost dollars, and give brands the clarity they need to operate smarter and stronger. Built by supply chain experts, retail data specialists, and technologists, our platform helps suppliers navigate complex compliance requirements, prevent chargebacks, and reclaim profits that fuel growth.
In early 2025, SupplyPike joined SPS Commerce &mdash; the industry&rsquo;s leading provider of cloud-based supply chain management solutions &mdash; marking an exciting evolution of our vision. Together with Carbon6, we now form the Revenue Recovery team under SPS, uniting deep supply chain expertise with powerful technology to help suppliers reduce risk, increase efficiency, and maximize profitability.
As a global team across North America, Europe, and Asia, we thrive on innovation, collaboration, and continuous improvement. Whether you&rsquo;re building breakthrough technology, empowering suppliers to reclaim revenue, or driving smarter supply chain operations, you&rsquo;ll join a community that&rsquo;s shaping the future of retail &mdash; together.
The Opportunity:
As a Sales Operations Analyst, you&rsquo;ll be the analytical and operational partner for our Sales and Insights teams. You&rsquo;ll turn complex retail deduction data into clear, compelling business cases that help suppliers protect revenue, recover deductions, and make smarter decisions.
In this role, you&rsquo;ll support our go-to-market (GTM) strategy by creating ROI analyses for prospects, enabling Sales with actionable insights, and empowering Customer Success to deliver measurable value to our clients. If you thrive on solving problems with data, designing better processes, and influencing strategy through insights, this role puts you at the heart of how SupplyPike drives growth and impact for suppliers.
Location: Rogers, AR (Hybrid/Onsite)
Your Impact:<ul><li>
Data-driven ROI analysis: Partner with Sales and Insights to build ROI models for prospects &mdash; analyzing multi-retailer data to calculate total, retailer-specific, and category-level returns on investment.</li><li>
Business case development: Support Account Executives and Sales Engineers in crafting persuasive value stories for prospects and clients, including pricing strategies, time savings, and deduction recovery potential.</li><li>
Customer success enablement: Provide ad-hoc analysis to support upsell opportunities and contract negotiations.</li><li>
Dashboards &amp; reporting: Build and maintain intuitive dashboards, reports, and KPI tracking to give leadership visibility into performance and opportunities for improvement.</li><li>
Process improvement: Identify opportunities to streamline and optimize sales processes, ensuring teams can move faster and smarter.</li><li>
Operational insight: Proactively surface trends and insights that inform sales strategies, product positioning, and revenue forecasting.</li><li>
Confidentiality &amp; trust: Handle sensitive client and revenue data with discretion and integrity while influencing strategic decisions across teams.</li></ul>
Your Qualifications:<ul><li>
Proven Experience: Bachelor&rsquo;s degree and 2+ years of experience in Sales Operations, Revenue Operations, Business Operations, or data analysis &mdash; ideally within a B2B SaaS or supply chain-focused environment.</li><li>
Analytical &amp; detail-oriented: Strong skills in quantitative analysis, modeling, and data visualization to turn raw numbers into actionable insights. Bonus points for SQL experience.</li><li>
Tech-Savvy: Proficient in Microsoft Excel and Office Suite; experience with CRM tools (HubSpot, Salesforce) is highly valued.</li><li>
Clear Communicator: Able to translate complex data into clear, actionable recommendations for stakeholders at all levels.</li><li>
Problem Solver: Naturally curious and proactive in identifying gaps, resolving issues, and improving processes.</li><li>
Adaptable &amp; Self-Motivated: Comfortable working in a fast-paced, evolving environment while managing multiple priorities with precision.</li></ul><div> 
What We Offer:</div>
At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.
The annual salary range for this role is: $60,000 - $75,000. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range.<div>
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.</div><div></div><div> 
Commitment to our Employees:</div><div>
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.</div><div></div><div> 
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div></div>

TNG SOURCE

We are seeking an entry-level sales operations analyst to join our team for successful processing of enquiry to qutoe. The successful candidate will be responsible for end to end enquiry to order received cycle.Key Responsibilities:Operations Responsibilities:<ul><li>Update &amp; maintain CRM system with inputs from all sales people, capturing important</li></ul>details like customer infor, specifications and so on<ul><li>Create and upload tender documents covering all commercial documentation, and manage</li></ul>queries from customers through the portal<ul><li>Learn customer management &ndash; prepare and send negotiation emails, get extension for bid</li></ul>submission, clarify commercial &amp; technical terms independently<ul><li>Maintain a list of high value and important enquiries which must be processed on priority</li></ul><ul><li>Performing administrative duties as assigned, which may include data entry and report</li></ul>generationRequired Skills and Qualifications:<ul><li>Experience: 0-1 years of experience in entry-level commercial roles such as analyst, data</li></ul>entry, purchase/ supply chain, or sales operations<ul><li>Work Ethic: High commitment to learning and growing skillset, attention to detail</li></ul><ul><li>Technical Proficiency: Logical reasoning &amp; basic mathematical ability. English reading</li></ul>comprehension &amp; writing skills are critical.<ul><li>Teamwork: Ability to work effectively both in a collaborative team</li></ul><ul><li>Qualifications: BSc, BCom from Tier-1 National College OR B. Eng (circuit branch) from</li></ul>Karnataka collegesJob Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;25,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Work Location: In person

IQVIA

<div>Sales Operations Specialist (Engelli &#304;stihdam&#305;) 
 
IQVIA&trade; is The Human Data Science Company&trade;, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health &amp; Quintiles and Innovex, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
At IQVIA Turkey, we are committed to the principle that &ldquo;an equal life is possible for everyone.&rdquo; We prioritize a perspective that embraces equality and diversity, and we integrate this approach into our corporate culture and policies. All our processes are conducted with this commitment in mind.
In line with our Diversity &amp; Inclusion principles, we are looking for a Sales Operations Specialist. (Engelli &#304;stihdam&#305;)
As a Sales Operations Specialist y ou will be responsible for:
<ul><li>Operational support to the Sales and Commercial teams
</li><li>Working with Sales and Commercial teams to drive accuracy of data in the CRM;
</li><li>Designs and delivers regular and ad-hoc reports that give the insight required to manage the business.
</li><li>Supporting the Sales and Finance functions in maintaining quarterly revenue forecasts.
</li><li>Administrating sales incentives, including setting targets and tracking performance;
</li><li>Working on operational activities
</li><li>Help with strategic account planning
</li><li>Quality control of Statements of Work and support for Request for Information (RFI) and Request for Proposal (RFP)
</li></ul>Requirements:
<ul><li>University degree preferably with Business / Finance, Sales or Engineering background
</li><li>2-3 year experience in an Administrative position would be of advantage
</li><li>Fluent English both oral and written
</li><li>Proficient in MS Office programs
</li><li>Strong communication skills and very good team player
</li><li>Open to learning and development and flexibility to join a dynamic and fast paced working environment
</li><li>Registered with the Turkish Employment Agency (&#304;&#350;KUR) and holding a disability report with a minimum of 40%, ( it is must )
</li><li>For hybrid roles: applicants should be able to commute to Maslak &#304;stanbul location.
</li></ul>Applicants are kindly requested to submit a cover letter specifying their disability status and providing details of their disability, along with the application
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com</div>

Object 1 Real Estate

About Us: We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. As part of the international TSZ Group, we view architecture as a work of art &mdash; an innovative masterpiece.For over a decade, we have been implementing projects that go beyond transforming skylines &mdash; they redefine the way people live and interact with modern cities.Due to our rapid growth and launch of new developments, we are looking for a Sales Operations Analyst to join our team.Key Responsibilities:<ul><li>Prepare, maintain, and automate sales reports in CRM systems (Salesforce, Bitrix24, Zoho, HubSpot, etc.);</li><li>Analyze sales funnel performance, conversion rates, and sales team activity;</li><li>Develop and maintain sales forecasts and performance dashboards;</li><li>Ensure data accuracy and consistency across CRM platforms;</li><li>Build and optimize dashboards and reporting templates for management;</li><li>Work with Excel, Power BI, Google Data Studio, or similar analytics tools;</li><li>Identify areas for process improvement and implement automation to enhance efficiency;</li><li>Provide analytical insights to support data-driven decision-making.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Economics, Data Analytics, or related field;</li><li>2&ndash;4 years of experience in sales operations, business analysis, or CRM analytics;</li><li>Proficiency in CRM systems (Salesforce, Bitrix24, Zoho, or HubSpot) and advanced Excel skills;</li><li>Experience with BI tools such as Power BI or Google Data Studio;</li><li>Strong analytical and problem-solving abilities;</li><li>Attention to detail, structured thinking, and ability to handle large data sets;</li><li>Excellent communication and reporting skills.</li></ul>What We Offer:<ul><li>Competitive salary as per the market;</li><li>Official employment under UAE Labour Law;</li><li>Employment visa and medical insurance;</li><li>Cozy office in Downtown and friendly environment at work.</li></ul>Job Type: Full-time

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