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business analyst Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

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sales analyst Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

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business analytics analyst Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

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etic, quality assurance - senior associate Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

etic, quality assurance - senior associate

sales quality assurance analyst

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

SSC HR Solutions

<div>
 
 Job Description
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor all stages of revenue generation from service delivery to billing and collection,
 
 
 </li>
 </ul>
 ensuring completeness, accuracy, and consistency.
 
 
 <ul>
 <li>
 Make regular audits and reconciliations of revenue streams to identify and resolve
 
 
 </li>
 </ul>
 discrepancies.
 
 
 <ul>
 <li>
 Ensure customer contracts are accurately reflected in billing systems
 </li>
 <li>
 Validate rate configurations and service charges against commercial agreements
 </li>
 <li>
 Design and implement controls to prevent revenue leakage and operational delays
 </li>
 <li>
 Investigate discrepancies in financial data and transactions and recommend corrective
 
 
 </li>
 </ul>
 actions.
 
 
 <ul>
 <li>
 Work with cross functional teams including Finance, IT, and Operations to improve
 
 
 </li>
 </ul>
 revenue assurance processes.
 
 
 <ul>
 <li>
 Prepare detailed reports on revenue assurance performance and key metrics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Skills and Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, Accounting, or related field from Recognized University
 </li>
 <li>
 Proven experience (7+ Years) as a Revenue Assurance Analyst or in a similar role in the
 
 
 </li>
 </ul>
 field of logistics or customs operations.
 
 
 <ul>
 <li>
 Strong understanding of financial principles and revenue recognition standards
 </li>
 <li>
 Proficiency in Excel and ERP systems
 </li>
 <li>
 Strong decision-making ability and strong problem-solving skills
 </li>
 <li>
 Ability to communicate complex financial information clearly and concisely
 </li>
 <li>
 Strong ability to prioritize tasks effectively
 </li>
 <li>
  Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)
 </li>
 <li>
  Residential location preference: Preferably Cairo
 </li>
 <li>
 Fluency in English is a must as they will be dealing with suppliers all over the world
 </li>
 </ul>
</div>

Revenue Assurance Analyst

Almosafer

<div>
 
 
 About the company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking a Data Analyst to join Almosafer&rsquo;s Data Intelligence team, embedded within the Commercial function to empower the Fulfillment, Workforce Management &amp; Quality Assurance team with analytics solutions. You will partner closely with individual stakeholders of the Commercial team to optimize Operational Performance, Customer Impact Ratio, Service Level Agreement while ensuring analytics follow Data Intelligence standards and governance.
 
 
 The ideal candidate will have 5+ years of analytical experience in e-commerce or travel, strong expertise in Fulfillment, Call Centre or Workforce Management analytics, and hands-on experience with BI tools for delivering insights at scale. Knowledge of machine learning and rule-based models is a strong advantage.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Fulfillment Intelligence (Air &amp; Non-Air)
 
 <ul>
 <li>
 Leverage data to evaluate end-to-end fulfillment performance across Air and Non-Air services, identifying operational bottlenecks and systemic inefficiencies.
 </li>
 <li>
 Develop analytical models and performance frameworks to monitor SLA adherence, customer impact ratios, and overall operational performance.
 </li>
 <li>
 Drive data-driven decisions in fulfillment strategy and operations
 </li>
 </ul>
 
 Quotation Management (QM) Intelligence
 
 <ul>
 <li>
 Develop analytics solutions to monitor quotation lifecycle, supplier responsiveness, and operational efficiency.
 </li>
 <li>
 Define and track KPIs to improve case resolution and team productivity.
 </li>
 </ul>
 
 Workforce Management &amp; Quality Assurance Analytics
 
 <ul>
 <li>
 Utilize data from platforms like Infobip to develop insights into agent productivity, demand forecasting, and workforce allocation accuracy.
 </li>
 <li>
 Redesign and modernize WFM and QA reporting tools to reflect real-time performance metrics, quality trends, and compliance insights.
 </li>
 <li>
 Implement predictive models to anticipate staffing needs, identify quality risks, and support proactive workforce planning.
 </li>
 </ul>
 
 Advanced Analytics &amp; Data Solutions
 
 <ul>
 <li>
 Design scalable, automated analytics solutions using tools such as SQL, Python, and cloud-based data platforms to support operational analytics.
 </li>
 <li>
 Ensure adherence to enterprise data governance and quality standards, working closely with Data Engineering and Governance teams.
 </li>
 </ul>
 
 Collaboration &amp; Data Governance
 
 <ul>
 <li>
 Bridge Operations and Data Intelligence to ensure aligned data standards and methodologies.
 </li>
 <li>
 Drive data literacy and analytical best practices across teams.
 </li>
 </ul>
 
 
 
 
 
 Profile Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in STEM, Business Analytics, or related field.
 </li>
 <li>
 5+ years of experience as a Data Analyst, preferably in e-commerce, online travel, or digital-first businesses.
 </li>
 <li>
 Proficiency in SQL, Python or R, and advanced Excel.
 </li>
 <li>
 Strong experience in Fulfillment or Call Centre Data Analytics practices.
 </li>
 <li>
 Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar for dashboard development and storytelling.
 </li>
 <li>
 Excellent stakeholder management and communication skills; English fluency.
 </li>
 <li>
 Experience building and deploying machine learning models e.g. Forecasting, Vendor Reliability Scoring Model, Customer Impact Scoring Model &amp; etc.
 </li>
 <li>
 Familiarity with big data warehouses (Google BigQuery, AWS Redshift, Snowflake).
 </li>
 </ul>
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

Specialist - Data Analyst

Baladna Food Industries

<div>
 
 Baladna Food Industries is hiring a Supply Chain Analyst to join our dedicated team in Cairo, Egypt!
 
 
 
 
 
 We are seeking an analytical professional with proven experience to optimize our supply chain planning and execution. This role is essential for driving efficiency and operational excellence within our dynamic food manufacturing environment.
 
 
 
 
 
 Core Requirements:
 
 
 1. Previous experience in Demand Planning is required.
 
 
 2.
 
 Proficiency in SAP IBP is necessary.
 
 
 
 3. Strong English communication skills, as most of the team operates in English.
 
 
 4. Foundational knowledge in excel and analysis.
 
 
 5.
 
 Previous experience in sales volume and forecasting sales.
 
 
 
 
 
 
 If you are a results-oriented analyst ready to make an immediate impact on a major food industry player, we encourage you to apply by sending your CV to h.elsheemy@baladna.com
 
</div>

Supply Chain Analyst

Accenture

<div>
 
 Job Title:
 
 
 
 
 S/4 Embedded Developer &ndash; SAP S/4HANA Development-Analyst
 
 
 
 
 Job Summary:
 
 
 
 As an
 
 S/4 Embedded Developer
 
 at Accenture, you will play a key role in designing, developing, and enhancing applications, extensions, and reporting within the
 
 S/4HANA Embedded environment
 
 . You will leverage your expertise in
 
 ABAP on HANA
 
 ,
 
 CDS Views
 
 ,
 
 AMDP
 
 , and
 
 OData services
 
 to deliver innovative solutions that meet business requirements. This role requires strong collaboration with functional consultants, a focus on quality and performance, and a commitment to delivering high-quality solutions that align with Accenture&rsquo;s standards.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Development and Enhancement:
 
 </li>
 <li>
 Develop custom objects using ABAP on HANA, Core Data Services (CDS) Views, ABAP Managed Database Procedures (AMDP), and OData services within the S/4HANA stack.
 
 </li>
 <li>
 Build and enhance Fiori/UI5 applications to meet specific business requirements.
 
 </li>
 <li>
 Support the creation of embedded analytics reports and KPI dashboards for key business areas such as Finance, Procurement, and Supply Chain.
 
 </li>
 <li>
 Testing and Quality Assurance:
 
 </li>
 <li>
 Participate in testing cycles, including unit testing, integration testing, and user acceptance testing (UAT), to validate the end-to-end functionality of developed solutions.
 
 </li>
 <li>
 Troubleshoot technical issues, debug programs, and support defect resolution to ensure high-quality deliverables.
 
 </li>
 <li>
 Collaboration and Requirement Gathering:
 
 </li>
 <li>
 Collaborate with functional consultants to understand business requirements and translate them into technical specifications.
 
 </li>
 <li>
 Engage with cross-functional teams to ensure alignment of technical solutions with business objectives.
 
 </li>
 <li>
 Documentation and Knowledge Sharing:
 
 </li>
 <li>
 Prepare and maintain technical documentation, including design specifications, test scripts, and user guides, to ensure clarity and knowledge sharing.
 
 </li>
 <li>
 Assist in knowledge transfer to support teams to ensure smooth handover and ongoing maintenance.
 
 </li>
 <li>
 Compliance and Optimization:
 
 </li>
 <li>
 Ensure compliance with development guidelines, performance optimization techniques, and security standards.
 
 </li>
 <li>
 Continuously evaluate and improve development practices to enhance efficiency and effectiveness.
 
 
 
 </li>
 
 Key Skills and Qualifications:
 
 
 
 
 Technical Expertise:
 
 
 
 
 <li>
 1-2 years of experience in SAP S/4HANA development, with a focus on ABAP on HANA and embedded development.
 
 </li>
 <li>
 Proficiency in Core Data Services (CDS) Views, ABAP Managed Database Procedures (AMDP), and OData services.
 
 </li>
 <li>
 Experience in building and enhancing Fiori/UI5 applications to meet business requirements.
 
 </li>
 <li>
 Familiarity with embedded analytics, including the development of reports and KPI dashboards for Finance, Procurement, and Supply Chain.
 
 
 
 </li>
 
 Problem-Solving and Collaboration:
 
 
 
 
 <li>
 Strong analytical and debugging skills to identify and resolve technical issues efficiently.
 
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Knowledge of SAP Business Technology Platform (BTP) and cloud-based integration is a plus.
 
 </li>
 <li>
 SAP certifications in ABAP on HANA or S/4HANA development are highly desirable.
 
 
 
 </li>
 
 Education:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
</div>

SAP S/4 Embedded Developer

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
 <li>
 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
 <li>
 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
 </li>
 <li>
 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
 <li>
 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
 <li>
 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
 <li>
 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
 <li>
 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree required.
 </li>
 <li>
 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication abilities.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Business Analyst

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