sales service manager

LINKED HR FOR HUMAN RESOURCES CONSULTANCIES CO. L.L.C

We are seeking an experienced Service Sales Manager with a strong background in the elevator and escalator industry. The ideal candidate has a proven track record in service sales, customer relationship management, and portfolio growth within an elevator company. This role requires deep industry knowledge, strong commercial acumen, and the ability to drive market expansion through proactive business development and exceptional customer service.For over 150 years, Schindler has helped shape the world&rsquo;s cities &mdash; elevating buildings, people, and possibilities. Our success is built on people, passion, and innovation. If you&rsquo;re ready to Elevate Dubai and contribute to a global industry leader, we&rsquo;d love to meet you.As an Service Sales Manager, you will be responsible for sustaining and increasing market share and profitability in line with Schindler&rsquo;s strategy. You will drive strong portfolio growth in both units and value while building long‑term customer relationships.Key ResponsibilitiesActively hunt for 3rd‑party (non‑Schindler) units and develop new customer relationships in Abu DhabiEnsure customer satisfaction and support complaint resolution in collaboration with internal teamsDocument and maintain accurate customer and contact informationManage leads, opportunities, orders, and contracts to achieve sales budgets and pricing targetsProactively generate new business opportunities beyond the existing customer baseIdentify customer needs and match them with Schindler&rsquo;s solutionsMaintain complete and updated information on opportunities, tasks, and visits in the CRM systemWhat We&rsquo;re Looking ForEntrepreneurial mindset with the ability to view situations from multiple perspectivesStrong team player who can motivate, inspire, and align others toward shared goalsQualificationsBachelor&rsquo;s degree in Engineering; a Management degree is an added advantage4&ndash;8 years of experience in SalesExcellent interpersonal and communication skillsProficiency in MS Office; knowledge of SAP and SharePoint is an assetJob Type: Full-timePay: AED20,000.00 - AED24,000.00 per month

Service Sales Manager

Carrier

<div><h3 class="jobSectionHeader">Job Title: Sales Manager &ndash; Service Modernization &ndash; UAE 
Department: HVAC Sales 
Location: UTS Carrier, Palladium Building, 2nd Floor, Al Quoz, Dubai, UAE 
Reporting To: General Manager &ndash; HVAC UAE Why Carrier?</h3>
Carrier is the world&rsquo;s leading provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented modern air conditioning, and our team of pioneers continues to advance technologies that transform how people live, work, and move.
We provide sustainable, industry-leading solutions that create healthier homes, buildings, and environments while reducing environmental impact. Diversity and inclusion fuel innovation and growth at Carrier, and our people put customers at the center of everything we do.<h3 class="jobSectionHeader">
Role Overview</h3>
The HVAC Sales Manager &ndash; UAE is responsible for leading an Outside Sales team to achieve order and revenue targets, driving business growth, and ensuring operational excellence across the UAE HVAC Retrofit Business. This role includes strategy development, team leadership, business development, and market expansion.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Commercial Strategy &amp; Execution<ul><li>
Develop and execute country-wide sales strategies to meet forecasts and annual targets.</li><li>
Prospect and forecast monthly and create actionable plans to achieve revenue objectives.</li><li>
Remain aware of market developments and competitor activities to inform strategy.</li></ul>
Team Leadership &amp; Development<ul><li>
Motivate and lead a dynamic sales team capable of responding to customer and business needs.</li><li>
Identify training needs and implement structured programs to build team capabilities.</li><li>
Support succession planning and ongoing development of team members.</li></ul>
Business Development &amp; Client Management<ul><li>
Establish and maintain professional relationships with strategic prospects.</li><li>
Coordinate business development activities in alignment with corporate strategy.</li><li>
Analyze bid opportunities, prepare responses, negotiate with potential customers, and maintain long-term relationships.</li><li>
Conduct product presentations, workshops, and technical education for clients.</li><li>
Maintain a personal sales pipeline, customer log, and actively hunt for new business opportunities.</li></ul>
Operational Coordination<ul><li>
Support management team representatives on target accounts or territories.</li><li>
Collaborate with internal teams (Supply Chain, Marketing, Finance) to ensure seamless execution.</li><li>
Uphold Carrier&rsquo;s standards for ethics, Environment, Health &amp; Safety (EH&amp;S), and operational compliance.</li></ul><h3 class="jobSectionHeader">
Minimum Requirements</h3><ul><li>
University degree or equivalent experience with minimum 5 years relevant experience, OR advanced degree with minimum 3 years experience in HVAC sales leadership.</li><li>
Practical knowledge in leading and managing execution of sales processes, projects, and tactics.</li><li>
Broad technical/professional knowledge in HVAC with awareness of impact on other organizational areas.</li><li>
Proven track record in managing Outside Sales teams, business development, and client acquisition.</li></ul><h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
International working environment with exposure to regional markets.</li><li>
Competitive salary and performance-based incentives.</li><li>
Professional development and career advancement opportunities.</li><li>
Employee Assistance Programme supporting personal and professional wellbeing.</li></ul>
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice</div>

Sales Manager – Service Modernization – UAE

GEERPRES INC

Position Summary The Customer Service &amp; Inside Sales Manager is responsible for delivering a high-quality customer experience while supporting and accelerating the sales process from lead generation through order fulfillment.This role serves as a central link between customers, sales, operations, and finance&mdash;ensuring accurate order execution, strong customer relationships, and consistent follow-through across all stages of the sales cycle.Key ResponsibilitiesCustomer Experience &amp; Order Management<ul><li>Oversee day-to-day customer service operations, including order entry, order management, and issue resolution</li><li>Ensure timely, accurate processing of orders and customer requests</li><li>Respond to customer inquiries (email and phone) within established service standards</li><li>Resolve customer concerns professionally to maintain long-term relationships</li></ul>Sales Support &amp; Lead Management<ul><li>Support lead generation efforts including inbound leads, referrals, and outbound outreach</li><li>Qualify and track leads through CRM systems to support conversion and pipeline visibility</li><li>Prepare quotes, product recommendations, and supporting materials for customers and sales reps</li><li>Assist in coordinating new customer onboarding and implementation</li></ul>CRM, Reporting &amp; Process Management<ul><li>Maintain accurate customer and pipeline data within CRM systems</li><li>Track and report on sales and service metrics (weekly, monthly, quarterly)</li><li>Support pricing, quote tracking, and contract compliance</li><li>Identify and implement improvements in workflows, customer experience, and internal processes</li></ul>Cross-Functional Coordination<ul><li>Partner with Sales, Operations, Supply Chain, and Finance to ensure seamless order fulfillment</li><li>Assist in preparing presentations, proposals, and customer-facing materials</li><li>Support marketing initiatives including product data, catalogs, and website content</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business or related field (or equivalent experience)</li><li>3&ndash;7+ years in customer service, inside sales, or sales support roles</li><li>Strong communication and relationship-building skills</li><li>Experience with CRM systems (Salesforce or similar) and Microsoft Office (especially Excel)</li><li>Highly organized with strong attention to detail and follow-through</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul>Compensation &amp; Benefits<ul><li>Salary: Commensurate with experience</li><li>Bonus opportunity based on individual and company performance</li><li>Medical, Life, Dental, Vision and Disability insurance</li><li>401(k) with company contribution</li><li>Paid vacation and holidays</li></ul>Additional Details<ul><li>Full-time, on-site</li><li>Monday&ndash;Friday schedule (occasional weekends as needed)</li><li>Some travel required (trade shows, customer visits)</li></ul>Pay: $50,000.00 - $70,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What systems have you used for order entry, CRM, or ERP?</li><li>Which Microsoft Office tools have you used regularly in your work, and how have you used Excel specifically?</li></ul>Work Location: In person

Customer Service and Inside Sales Manager

Food Lion

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 285428 
Address: USA-NC-Beaufort-1901 Live Oak St
 
Store Code: Store 01251 Front End (7220534)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

PT Customer Service Leader

Cathay General Bancorp

People Drive Our Success
 
Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank – we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members’ drive and optimism. Together we can make a difference in the financial future of our communities.
 
Apply today!
 
What our team members are saying: 
Video Clip 1
 
Video Clip 2
 
Video Clip 3
 
Learn more about us at cathaybank.com
 
GENERAL SUMMARY
 Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving business development and portfolio administration. Support customer retention and acquisition programs by partnering with related Cathay department colleagues to proactively provide services for customers. Ensure regulatory compliance and staff adherence to bank policies and procedures. Maintain operational integrity of the branch.
 
DIRECT REPORTS
 The incumbent supervises Relationship Bankers and all Operations staff (depending on the branch’s staffing requirements)
 
ESSENTIAL FUNCTIONS
 
Service and Sales Responsibilities: 
1. Interact in an effective and professional manner with all levels of bank personnel, corporate and bank clients demonstrating commitment to quality and extraordinary customer service
 2. Ensure staff are actively profiling customers during new account and teller transaction process to identify cross sell opportunities to meet customer needs/requirements
 3. Responsible for developing and tracking individual performance goals. Develop coaching and mentoring process for staff to ensure their performance meets bank customer service, sales, and operational requirements
 4. Establish and manage achievement of assigned team and individual sales production goals
 5. Collaborate with Branch Manager / Relationship Manager in support of prospect and customer calls to develop customer onboarding plan, including set-up of products and services
 6. Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals
 7. May register as MLO (Mortgage Loan Originator)- based on branch/market needs, to support loan inquiries, interview loan applicants, and assist with loan related functions
 8. Represent the bank by actively participating in outside civic/community affairs, business/ industry-related organizations and other professional activities as appropriate
 
Operations, Management & Administration Responsibilities: 
1. Direct the operations functions of the branch. This encompasses the full knowledge of branch functions which include- new accounts, teller operations and safe box. The incumbent acts as the resident expert on procedural, risk and regulatory functions within the branch
 2. Ensure that the branch consistently complies with all bank policies/procedures, banking regulations and meets satisfactory audit rating. Implement appropriate controls and oversight for any identified deficiencies
 3. Ensure sound operating conditions are maintained in the branch by utilizing the daily and monthly operational and reporting reviews along with completion of required branch certifications
 4. Perform staffing evaluation to ensure appropriate levels of staffing and skill sets in support of customer service requirements. Work with Branch Manager and Regional management on effective staff deployment and utilization
 5. Ensure performance reviews/evaluations of the branch’s non-officer staff and officers as assigned, are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer service skills and sales/referral activities
 6. Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews. Approve employee daily time records, work assignments, vacations, sick pay, etc.
 7. May serve as Safety and/or Security Officer for the branch
 
QUALIFICATIONS
 <ul>
<li>College degree a plus.</li>
<li>Three to five years’ experience in a similar capacity with management/supervisory responsibilities. Comprehensive knowledge of all aspects of branch service functions.</li>
<li>Thorough knowledge of bank policies and procedures.</li>
<li>General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures.</li>
<li>Direct sales experience desired.</li>
<li>Computer experience (Microsoft Word, Excel, Outlook) required.</li>
<li>Good management skills with emphasis on planning, organization and scheduling.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.</li>
</ul>
OTHER DETAILS
 
$24.04 – $27.88 / hour
 Pay determined based on job-related knowledge, skills, experience, and location.
 This position may be eligible for a discretionary bonus.
 
Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).
 
Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.
 
Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.
 
Click here to view the “Know Your Rights: Workplace Discrimination is Illegal” Poster:
 Poster- English
 Poster- Spanish
 Poster- Chinese Traditional
 Poster- Chinese Simplified
 
Cathay Bank endeavors to make www.CathayBank.comaccessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Assistant Customer Service & Sales Manager

Bomb Party Official

<div>
 
 
 ***This position is ON-SITE, and as such, only local candidates will be considered***
 
 
 
 
 
 
 
 POSITION SUMMARY
 
 :
 
 
 &nbsp;&nbsp;
 
 
 The Customer Service Manager&nbsp;is responsible for&nbsp;leading and optimizing the customer support function to deliver&nbsp;a high-quality service experience for customers and&nbsp;Sales&nbsp;Representatives. This role provides strategic direction and operational oversight for the Customer Service team, ensuring&nbsp;timely&nbsp;and&nbsp;accurate&nbsp;responses across email, chat, and phone channels.&nbsp;
 
 
 &nbsp;
 
 
 The manager will coach and develop customer service representatives,&nbsp;monitor&nbsp;performance metrics, implement process improvements, and collaborate with cross-functional teams to resolve complex customer issues. The position is instrumental in&nbsp;maintaining&nbsp;service excellence, enhancing customer satisfaction, and supporting the growth of the direct sales field.&nbsp;
 
 
 &nbsp;
 
 
 
 ESSENTIAL JOB FUNCTIONS:
 
 &nbsp;
 
 
 &nbsp;
 
 
 Team Leadership &amp; Development&nbsp;
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Support Specialists and Team Leads&nbsp;
 </li>
 <li>
 Foster a positive, accountable, and solutions-oriented team culture&nbsp;
 </li>
 <li>
 Conduct regular performance reviews, coaching sessions, and professional development planning&nbsp;
 </li>
 <li>
 Support hiring, onboarding, and training of new team members&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 Customer Support Operations&nbsp;
 
 <ul>
 <li>
 Oversee daily customer support operations through email, ticketing systems, and other communication channels&nbsp;
 </li>
 <li>
 Ensure team performance meets or exceeds established KPIs such as CSAT, response time, and resolution time&nbsp;
 </li>
 <li>
 Manage ticket volume and staffing schedules to&nbsp;maintain&nbsp;service levels&nbsp;
 </li>
 <li>
 Identify&nbsp;trends in customer and rep inquiries and proactively address root causes&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 Process Improvement &amp; Systems&nbsp;
 
 <ul>
 <li>
 Continuously evaluate and improve customer service processes and workflows&nbsp;
 </li>
 <li>
 Partner with internal teams,&nbsp;including Warehouse, Compliance, Tech, and Leadership to resolve systemic issues&nbsp;
 </li>
 <li>
 Assist&nbsp;with&nbsp;the&nbsp;implementation and optimization of customer support tools and automation&nbsp;
 </li>
 <li>
 Maintain&nbsp;accurate&nbsp;documentation and internal knowledge base resources&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 Escalations &amp; Issue Resolution&nbsp;
 
 <ul>
 <li>
 Handle complex or escalated customer and rep issues with professionalism and urgency&nbsp;
 </li>
 <li>
 Act as a decision maker for sensitive service situations requiring leadership intervention&nbsp;
 </li>
 <li>
 Ensure fair, consistent resolution aligned with Bomb Party policies and brand values&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 Reporting &amp; Metrics&nbsp;
 
 <ul>
 <li>
 Track and report key support metrics,&nbsp;including ticket volume, resolution times, CSAT scores, and trends&nbsp;
 </li>
 <li>
 Provide insights and recommendations to leadership for improving customer experience&nbsp;
 </li>
 <li>
 Assist&nbsp;in forecasting staffing needs based on growth and seasonal demand&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 Cross-Functional Collaboration&nbsp;
 
 <ul>
 <li>
 Serve as the primary liaison between Customer Support and other departments&nbsp;
 </li>
 <li>
 Communicate operational updates and customer insights to leadership&nbsp;
 </li>
 <li>
 Support company initiatives that&nbsp;impact&nbsp;customer&nbsp;experience&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 MINIMUM QUALIFICATIONS, EDUCATION, EXPERIENCE, LICENSES, ETC:
 
 &nbsp;
 
 
 &nbsp;
 
 <ul>
 <li>
 3&ndash;5 years of experience in customer service leadership or call center management&nbsp;
 </li>
 <li>
 High school diploma or GED&nbsp;required.&nbsp;
 </li>
 <li>
 Associate or bachelor&rsquo;s degree in business administration, Communications, Management, or&nbsp;related&nbsp;field&nbsp;preferred.&nbsp;
 </li>
 <li>
 An equivalent&nbsp;combination of&nbsp;education and relevant customer service leadership experience&nbsp;may be considered.&nbsp;
 </li>
 <li>
 Experience with customer service platforms (Zendesk or similar ticketing systems preferred)&nbsp;
 </li>
 <li>
 Experience supporting independent sales representatives or large customer communities&nbsp;preferred&nbsp;
 </li>
 <li>
 Experience managing support teams in high-volume environments&nbsp;
 </li>
 <li>
 Experience scaling support operations in a fast-growing company&nbsp;
 </li>
 </ul>
 
 &nbsp;
 
 
 
 REQUIRED SKILLS AND ABILITIES:
 
 &nbsp;
 
 
 &nbsp;
 
 <ul>
 <li>
 Strong organizational and problem-solving skills&nbsp;
 </li>
 <li>
 Excellent written and verbal communication abilities&nbsp;
 </li>
 <li>
 Ability to analyze service metrics and drive operational improvements&nbsp;
 </li>
 <li>
 Strong leadership, coaching, and team development skills
 </li>
 </ul>
 
 
 
 
 
 
 <ul>
 <li>
 Bomb Party is an equal opportunity employer. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. All qualified candidates will receive fair consideration for employment. Candidates in need of an accommodation to facilitate the application process may send their request to&nbsp;hr@bombparty.com&nbsp;
 </li>
 </ul>
</div>

Customer Service Manager

<div>Category/Area of Expertise: Retail Operations 
Job Requisition: 486597 
Address: USA-MD-New Market-11800 Old National Pike
 
Store Code: Store 01238 Front End (7220383)
 
 
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. 
 
PRIMARY PURPOSE 
 
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service. 
 
DUTIES AND RESPONSIBILITIES 
 
<ul><li>Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience</li><li>Greet each customer and uses his or her name whenever possible</li><li>Avoid personal conversations with other associates when customers are present</li><li>Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager</li><li>Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar</li><li>Ensure work station and front end area of the store has a neat and clean presentation</li><li>Maintains proper knowledge of all sales associate register functions and Front End accounting services</li><li>Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner</li><li>Ensure the MVP savings center KIOSK is filled with paper and properly working</li><li>Performs the task of sales associate when scheduled or as needed per the surge plan guidelines</li><li>Performs the task of the customer lead as needed to ensure service standards are maintained</li><li>Maintain alertness and calls for assistance when needed to service customers per service standards</li><li>Is courteous and helpful to other associates</li><li>Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code</li><li>Adhere to all company guidelines, policies and standard practices</li><li>Observe and correct all unsafe conditions that could cause associate or customer accidents</li><li>Notify QA of any cleaning issues or maintenance required on front end</li><li>Successfully complete computer based training (CBT) and training aid courses</li><li>Perform all other duties as assigned&quot;</li></ul> 

QUALIFICATIONS 
 
<ul><li>High school graduate or equivalent preferred</li><li>Effective communication and customer service skills</li><li>Ability and willingness to learn multiple tasks and technical requirements of the job</li><li>Ability to perform the technical requirements of cashier and service center</li><li>Must meet minimum age requirements to perform specific job functions</li><li>Must be able to meet the physical requirements of the position, with or without reasonable accommodations&quot;</li></ul> 

PHYSICAL REQUIREMENTS 
 
<ul><li>Ability to use computers and other communication systems required to perform job functions</li><li>Perform repetitive hand and arm motions</li><li>Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion</li><li>Pull or push up to 75 lbs. on occasion</li><li>Stand 100% of the time, frequently walking short distances</li><li>Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners</li><li>Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator</li><li>Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level</li><li>Meet established volume activity standards for the position</li><li>Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time</li><li>Have sufficient visual ability to check ID cards, checks, invoices and other written documents</li><li>BOTTLES where applicable: Move empty bottles and containers from the front end to the back room&quot;</li></ul> 
Salary range is between $16.60 - $24.90 Hrly
 
 
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.</div>

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