sales support associate

MRC Global

<div><p>MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
</p><p></p><div><div><p><b>Job Purpose<br>
</b></p></div><p></p><div><p>Performs administrative, clerical, and data entry duties to support sales operations.<br>
</p></div><p></p><div><p><b>Responsibilities<br>
</b></p></div><p></p><div><p>Individual must be able to perform the essential duties with or without reasonable accommodation.<br>
</p></div><p></p><div><ul><li><p>Contribute to the efficient and effective operation of their team or department in order to meet MRC Global objectives .
</p></li><li><p>Establish and maintain relevant files and process incoming and outgoing mail.
</p></li><li><p>Answer incoming calls from customers and internal contacts, take messages, and follow up as appropriate .
</p></li><li><p>Perform efficient and accurate data entry using MRC Global-specific software: may include purchase orders, sales orders, expediting , sales quotes, buyouts, and/or direct shipments with vendor verification.
</p></li><li><p>Confirm accuracy of purchases with vendors, including shipping, billing, and customer support.
</p></li><li><p>Assist with ongoing competitive analysis to include the preparation of reports or other materials.
</p></li><li><p>Assist with general office duties and related tasks, i.e., travel arrangements, expense reporting, copying, filing, and office supply orders.
</p></li><li><p>Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills.
</p></li><li><p>Take reasonable care for the safety and health of yourself and others.
</p></li><li><p>Report workplace hazards, injuries, or illnesses immediately .
</p></li><li><p>Perform other duties or projects as assigned.<br>
</p></li></ul></div></div><p></p><div><div><p><b>Qualifications<br>
</b></p></div><p></p><div><p>Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.<br>
</p></div><p></p><div><ul><li><p>High school diploma or GED (General Education Degree) .
</p></li><li><p>Two years&rsquo; of experience working in a business office .
</p></li><li><p>Experience or the ability to learn purchasing systems, RAZOR and other MRC Global specific software .
</p></li><li><p>Ability to maintain strict confidentiality (specifically regarding department, contracts and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team .
</p></li><li><p>Demonstrated Proficiency with and accuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook .
</p></li><li><p>Ability to work scheduled and unscheduled overtime.
 </p></li></ul></div><p></p><div><p><b>Additional Qualifications<br>
</b></p></div></div><p></p><div><div><ul><li><p>Must have the ability to provide documentation verifying legal work status .
</p></li><li><p>Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries .
</p></li><li><p>Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.<br>
</p></li></ul></div><p></p><div><p><b>Working Conditions<br>
</b></p></div><p></p><div><ul><li><p>For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
</p></li><li><p>Reasonable accommodation may be made to enable individuals to perform essential functions.
</p></li></ul></div></div><p></p>Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
<p></p><p>California Employee Data Collection Notice</p></div>

Sales Support Associate

Holiday Inn Club Vacations

<div><p>At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We&rsquo;re committed to growing our people, memberships, resorts and guest love. That&rsquo;s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we&rsquo;re looking for you.
</p><p>The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&amp;B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.</p>
<p><b>
ESSENTIAL DUTIES AND TASKS:</b></p>
<p>
 Performs all elements of the check-in and departure process for the designated sales and marketing department</p>
<ul>
<li>Achieves personal and departmental written objectives by the Manager of Sales &amp; Marketing Services</li>
<li>Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments</li>
<li>Prepare and distribute all departmental reporting upon management&rsquo;s approval</li>
<li>Executes the gifting process for the designated sales and marketing areas
</li></ul><p><b>QUALIFICATIONS:</b></p>
<ul>
<li>Excellent computer and telephone skills.</li>
<li>Proficient in use of Internet, MS Word, PowerPoint and Excel.</li>
<li>Strong commitment and execution of customer service skills.</li>
<li>Able to priorities, organize and delegate assignment with ease.</li>
<li>Strong work ethic.</li>
<li>Excellent verbal and written communication skills are essential for success.</li>
<li>Possess well-developed judgment, interpersonal and communication skills.</li>
<li>Attention to details and analytical as well as creative approach to tasks.</li>
<li>Participates in proactive team efforts to achieve departmental and company goals.</li>
<li>Carries out any reasonable request by management.</li></ul></div>

Sales Support Associate II

Lamar Advertising

<div><p><b>Our Lamar office in Portland, OR, is now hiring for a Transit &amp; Airport Data Sales Support Associate to help us bring innovative outdoor advertising campaigns to life in Portland, Oregon, and the surrounding areas.</b> This position plays a crucial role in spearheading data-driven decision making within Lamar Transit and Airport divisions.</p>
<p>
We offer a competitive and comprehensive compensation &amp; benefits package for all full-time employees. Some of our benefit offerings include, but are not limited to, multiple medical plan options, dental and vision insurance, PTO, 401K plan, and incentivized wellness programs.</p>
<p>
The ideal candidate will reside in Portland, Oregon. This is a fully remote position.</p>
<p><b>
Why Lamar?</b></p>
<p>
Lamar is a certified <b>Great Place to Work</b>, with <b>86%</b> of employees in agreement. Lamar Advertising has also been named as a &ldquo;Best Company to Work For&rdquo; in U.S. News &amp; World Report&rsquo;s annual ranking.</p>
<ul>
<li>Learn more about us on our official <b>YouTube channel</b><b>.</b></li>
<li>Check reviews and company updates on our <b>Glassdoor page</b><b>.</b></li>
<li>Learn more about our <b>Great Place to Work certification.</b></li>
</ul>
<p><b>What you can expect from us:</b></p>
<ul>
<li>A <b>Monday - Friday 8am - 5pm</b> work schedule</li>
<li>An hourly range of <b>$20- $25/ hour</b> <b><i>dependent</i></b><i> </i>on <b><i>relevant experience and qualifications</i></b></li>
<li>120 hours of paid time off (PTO) that increases with tenure</li>
<li>12 paid company holidays, including President's day and Juneteenth</li>
<li>A comprehensive 4-week training program</li>
<li>Career advancement opportunities</li>
<li>Ongoing professional development and internal leadership programs to maximize your career potential</li>
<li>Multiple medical plan options and health savings account</li>
<li>Hospital, Critical Illness, and Accident coverage</li>
<li>Short &amp; long-term disability and paid parental leave</li>
<li>Employee Stock purchase plan</li>
<li>401k plan with company match</li>
<li>Up to $1,200 value in employer-paid HSA contributions and cash rewards for engaging in our wellness program</li>
</ul>
<p>A people-first culture that invests in connection, community involvement, and transparency around employee feedback</p>
<p><b>
A day in the life:</b></p>
<ul>
<li>Execute daily sales support locally and nationally for Transit and Airport sales teams. This includes, but is not limited to: providing high-quality support, ensuring that compelling data, research, mapping, and ratings are delivered through Highspot, and optimizing the customer touchpoint program.</li>
<li>Support the execution of sales support strategies, including lead generation, audience research, and data analysis.</li>
<li>Assist in the creation, formatting, and distribution of Lamar Intelligence marketing materials, data outputs, and data-driven insights for RFP responses to ensure quality and consistency.</li>
<li>Maintain and update data within Lamar Intelligence platforms and supporting systems to ensure accuracy and consistency.</li>
<li>Monitor and coordinate the maintenance of the Transit National Sales Proposal Generator.</li>
<li>This focus includes, but is not limited to: products, availability status, rates, negotiation parameters, impressions, and production details.</li>
<li>Collaborate with sales teams and internal stakeholders to fulfill data requests and support client needs.</li>
<li>Support training initiatives by coordinating materials, assisting with sessions, and reinforcing platform usage best practices.</li>
<li>Support day-to-day operational tasks, assist with monthly leadership reporting, and complete additional projects as requested by the Strategist and AVP to improve efficiency and drive revenue, ensuring all deadlines are upheld.</li>
</ul>
<p><b>Education and Experience Requirements</b></p>
<p><b>
Required</b></p>
<ul>
<li>Bachelor&rsquo;s degree required in an applicable field: Marketing, Advertising, Mass Communication or Business.</li>
<li>1-2 years of related work experience, preferably in the outdoor advertising industry.</li>
</ul>
<p><b>Preferred:</b></p>
<ul>
<li>Above-mentioned experience in the outdoor advertising industry</li>
<li>Experience working with data platforms, CRM systems, or sales tools</li>
<li>Experience in media and familiarity with Google Workspace (Gmail, Sheets, Docs)</li>
</ul>
<p>Please note: Upon submitting your application, you will be asked to complete an 8-15 minute personality assessment. This assessment compares your professional soft skills to the skills required for success in this role. Please answer honestly; this is not a test! Not completing this assessment could result in disqualification from consideration for this position.</p>
<p><b>
What we're looking for in YOU:</b></p>
<ul>
<li>Strong written, verbal, and interpersonal communication skills, with the ability to clearly present information, support training efforts, and work effectively as a team player across departments.</li>
<li>Excellent organizational and time management skills, with the ability to manage multiple, concurrent projects and resources in a deadline-driven environment.</li>
<li>Ability to work independently, rank priorities, alter workflow to complete projects on short notice, exercise sound judgment, and maintain confidentiality.</li>
<li>Strong technical skills and the ability to utilize platforms and tools to support business insights.</li>
<li>Strong attention to detail, analytical ability, and problem-solving skills to read and interpret data, supporting the development of client-focused, data-driven solutions.</li><br>
</ul>
<p><b>Physical Demands and Work Environment:</b></p>
<ul>
<li>The primary work environment is an office.</li>
<li>The physical demands include: lifting less than 25%, seeing: reading, color distinction, acuity, depth perception, sitting greater than 50% of the time, and talking.</li>
<li>The typical percentage of time spent traveling and spending nights away from home is less than 25%.</li><br>
</ul>
<p><b>Who we are:</b></p>
<p>
Founded in 1902, Lamar Advertising Company is one of the largest outdoor advertising companies in the world. With over 360,000 displays across the United States and Canada, Lamar is dedicated to helping both local businesses and national brands reach broad audiences every day.</p>
<p>
We provide ad space through:</p>
<ul>
<li>Billboards</li>
<li>Interstate logos</li>
<li>Handpainted murals</li>
<li>Transportation and airports</li>
<li>The largest network of digital billboards in the United States</li>
</ul>
<p>We live by the Golden Rule, and we operate with honesty and integrity in every aspect of our business. We are open with our employees, transparent with our customers, and loyal to the communities in which we serve. While Lamar is a large company, each office has its own culture and family atmosphere, making employees feel connected both locally and nationally.</p>
<p>
We are committed to sustainable and environmentally friendly business practices and use a number of innovative strategies to reduce our environmental impact. Please click here to learn more about Lamar's green initiatives.</p>
<p><b>
Lamar is an EEO/AA employer, including Individuals with Disabilities, Protected Veterans, and any other State or Federally protected characteristic.</b></p>
<p><b>
Please note: </b>Lamar Advertising does not sponsor or take over sponsorship of a work visa. Only candidates with U.S. work authorization not requiring sponsorship will be considered for employment.</p>
<p><b>
SMS and Email Communications:</b> By providing your contact information and submitting this form, you agree to receive email and SMS communications from Lamar Advertising Company regarding job opportunities, hiring events, and career-related updates. Message and data rates may apply. You can opt out at any time by emailing recruiting@lamar.com or replying 'STOP' to text messages. Your information will be processed in accordance with our privacy policy.</p>
<p><b>
Disability Self-Identification: </b>When applying for a job with Lamar, you will be asked to voluntarily self-identify whether you have a disability. Please take a moment to watch this video for clarification on why we're asking for this information!</p>
<p><b>
California Residents - </b>Lamar collects personal information in the ordinary course of considering job applicants. This information may include, for example, name, address, phone number and other contact information, employment history and reference contact information, and any other information provided by an applicant to Lamar. By submitting an application, you consent to the use or sharing of this personal information solely for the purpose of consideration for employment by Lamar. Lamar will not sell this information.</p>
<p>
#TAID #EarlyTalent</p></div>

Transit & Airport Data Sales Support Associate

Medartis AG

<div><div>At Medartis, we combine innovative solutions with skilled professionals to be the provider of choice in orthopaedics. Founded in 1997 and headquartered in Basel, Switzerland, the Medartis Group is one of the world's leading manufacturers and providers of medical devices for the surgical fixation of bone fractures in the upper and lower extremities, as well as the craniomaxillofacial region. The company employs around 1,400 people across its 13 locations and sells its products in over 50 countries worldwide.<br>
<br>
Sales Associates will support and work closely with the local Territory Consultant and his/her team to service, educate and sell surgeons and their staff on the clinical benefits and proper use of Medartis implants and instruments (LCT). The Sales Associate will partner closely with their assigned Territory Consultant to quickly learn the medical device industry and in short order contribute to the growth of that business in the assigned territory. Successful candidates should be prepared to undergo an extensive training process while working day-to-day in support of our ongoing sales efforts.<br>
<br>
Please note: Candidate must reside within in New Jersey or Eastern Pennsylvania.
</div><div><h3 class="jobSectionHeader"><b>Your responsibilities</b></h3>
<ul><li>Attend surgeries in which Medartis products are used, ensuring all products are available for surgeon use in each case and provide instruction to surgeons regarding product use and functionality.</li>
<li>Educate and inform doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Medartis products, product functionality and updates, changes to product portfolio, and educational programs.</li>
<li>Participate in a rigorous training program for which it is expected to be five to seven days outside of assigned territory in either a classroom environment or observing workflow and case coverage.</li>
 <li>Following extensive product training, tailor Medartis&rsquo; promotional message based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Medartis products from competitor products.</li>
<li>Remain in compliance with all required certifications / tests to participate in a hospital, ASC, outpatient setting while meeting the Medical Education and Training expectations while performing their sales duties with Medartis. Certifications and testing, understanding and adherence to include, but, not limited to: (e.g. RepTracks), OSHA, HIPPA, Compliance all while performing their duties in a professional manner expected.</li>
<li>Partner with ASM on inventory management and building of proper inventory levels and sets to meet customer needs.</li>
<li>Provide coordination and logistical support in properly ordering, transporting, setting up and reassembling surgical instrument sets inside sterile processing departments at hospitals and surgery Centers (ASCs).</li>
</ul></div><div><h3 class="jobSectionHeader"><b>Your qualifications</b></h3>
<ul><li>BS/BA required in a relevant field preferred.</li>
<li>2+ years demonstrated successful sales experience, preferably in the medical device industry.</li>
 <li>Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems required for Sr. Sales Associate.</li>
<li>A minimum of a basic understanding of the Medical Device industry to include regulatory compliance issues and adherence to these guidelines.</li>
<li>Adherence to compliance and the principles of responsibility by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company&rsquo;s policies and procedures.</li>
<li>This position requires extensive travel within territory with the possibility of weekend work and/or limited overnight travel. Majority of time will be spent in surgeon office and/or hospital setting and includes coverage of cases in operating room (OR), coordination of equipment required for case coverage, and logistics related to hospital billing and replenishment</li>
</ul></div><div><h3 class="jobSectionHeader"><b>What we offer</b></h3>
This is an integral, responsible and diversified role with a focus on quality and service provision in a rapidly growing, international company. We look forward to receiving your complete application.
</div><div>For further information please visit our Website www.medartis.com.<br>
</div><div>Medartis<br>
Human Resources<br>
<b>T +1 610 961 6101</b><br>
www.medartis.com</div></div><div></div>

Sales Associate New Jersey Region

Belk

The Operations Team Associate drives sales and delivers a positive customer experience by processing inbound truck deliveries accurately and efficiently, ensuring new merchandise is customer ready. This role executes outbound merchandise activities, supports facilities maintenance, and maintains back-of-house organization, while working closely with merchandising team to place and sign product on the sales floor. This is an hourly position.
<br><br>
What you will do
<br><br>
Demonstrate ownership and initiative in achieving personal goals, store objectives , and daily priorities.
<br><br>
Efficiently u nload cartons from truck deliveries, separating cartons by department, processin g, removing plastic , and hanging items as needed to ensure product readiness for sales floor. Follow operational processes and procedures to enhance productivity.
<br><br>
Complete sensor tag application, product transfers, damage processing, and RFID tasks t o support inventory accuracy.
<br><br>
Assist with facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
<br><br>
Support merchandising and store fulfillment teams with floor sets, product presentations, promotional sets, price changes, and picking and packing customer orders.
<br><br>
Maintain daily operational standards by replenishing supplies, supporting store recovery efforts, and ensuring cleanliness. Organize and properly store tools, supplies, excess stock , fixtures , and other equipment to promote efficiency.
<br><br>
Leverage training tools, use resources, and embrace feedback to build knowledge of operational processes and procedures and strengthen performance. Stay informed of products, promotions, policies, and s tore events to enhance execution.
<br><br>
Enhance in-store customer experience by warmly acknowledging and assisting customers, supporting the store during peak traffic and coverage periods, and completing other tasks as assigned.
<br><br>
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
<br><br>
Follow asset protection procedures , safety guidelines, and security protocols , supporting store shortage control and minimizing risk.
<br><br>
Skills and Abilities
<br><br>
Dedication to customer service and a drive to achieve store objectives .
<br><br>
Skills and experience to perform in the role and a commitment to continuously learn .
<br><br>
Ability to take ownership of assigned tasks and contribute to store success.
<br><br>
Self-directed and able to work with minimal supervision in a deadline-driven environment.
<br><br>
Communicate with excellence.
<br><br>
Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
<br><br>
Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
<br><br>
Must regularly move around all store areas and be accessible to customers.
<br><br>
Must bend, reach, stretch for product as well as lift, carry, and move at least 5 0 lbs.
<br><br>
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive . There may be additional duties, responsibilities, and qualifications for this job.

Support Associate - Part Time

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 This position is only available to candidates who hold a valid PWD ID Card issued by the Ministry of Health.
 <br/>
 <br/>
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 <br/>
 <br/>
 The Seller Support Associate acts as the primary interface between Amazon and our business partners. The Seller Support Associate will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases.
 <br/>
 <br/>
 <strong>
  Summary Of Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrates effective, clear and professional written and oral communication.
  </li>
  <li>
   Working with Contact Centre environment in metric driven environment to serve Amazon Sellers and Vendor World Wide
  </li>
  <li>
   Support World Wide Sellers and Vendors in different languages using Amazon approved translation tools
  </li>
  <li>
   Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers&rsquo; issues
  </li>
  <li>
   Builds Platform and business knowledge to better serve sellers
  </li>
  <li>
   Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  </li>
  <li>
   Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
  </li>
  <li>
   Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  </li>
  <li>
   Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  </li>
  <li>
   Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  </li>
  <li>
   Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller&rsquo;s issues and questions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1+ years of customer service experience
  </li>
  <li>
   1+ years of driving process improvements experience
  </li>
  <li>
   Experience with Microsoft Office products and applications
  </li>
  <li>
   Experience with Excel
  </li>
  <li>
   Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  </li>
  <li>
   Speak, write, and read fluently in Arabic and English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of customer service experience
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Souq.com for E-Commerce LLC
 <br/>
 <br/>
 Job ID: A3181621
</div>


Seller Support Associate, Seller Partner Support

Koya Medical

<p></p><div><div><div>Koya Medical, a privately held company founded in 2018, is a transformative healthcare company developing breakthrough treatments for venous diseases and lymphedema to enable joint contractions, patient mobility, and personalized care that is unavailable with traditional compression therapy. Koya is always looking for curious and passionate individuals who want to join a fast-paced team for a career in transforming venous and lymphatic care through innovative people-centric technologies that improve lives and empower self-care. Koya values integrity, humility, hard-work, camaraderie, and fun. We offer a base + bonus compensation package, and a competitive benefits program.</div>
</div><div><h3 class="jobSectionHeader"><b>About Koya Medical</b></h3>
<div><div>Koya Medical, a privately held company founded in 2018, is a transformative healthcare company developing breakthrough treatments for venous diseases and lymphedema to enable joint contractions, patient mobility, and personalized care that is unavailable with traditional compression therapy. Koya is always looking for curious and passionate individuals who want to join a fast-paced team for a career in transforming venous and lymphatic care through innovative people-centric technologies that improve lives and empower self-care. Koya values integrity, humility, hard-work, camaraderie, and fun. We offer a base + bonus compensation package, and a competitive benefits program.
</div></div></div><div><h3 class="jobSectionHeader"><b>Description</b></h3>
<div><div><div><b>Position Summary</b></div><div></div><div><br>
The Sales Support Representative plays a critical role in enabling the sales team to efficiently process and close orders for the Company&rsquo;s flagship Dayspring&reg; active compression system delivered to patients&rsquo; homes. The candidate will be a responsible for supporting the Koya Medical Sales Team throughout the entire order process, including gathering, verifying, and coordinating all required documentation and information needed to ensure timely order fulfillment, insurance compliance, and exceptional patient service. The SSR will be responsible for obtaining documents by calling (inbound and outbound), emailing and efaxing clinics, clinicians, and patients. This role may also be responsible for patient follow up, lead qualification, document review, document processing and insurance benefit investigation.</div><div></div><div><b><br>
The candidate for this role must be located within the Pacific Time Zone or willing to work 8:00 AM &ndash; 5:00 PM Pacific.</b></div><div></div><div><br>
Candidate must be a strong team player, agile learner, and self-motivated. They must deliver the essential job responsibilities, but also have the drive and talent to grow the role and grow with the company as it scales. The job requires strong customer service, organizational, and (oral and written) communication skills. The candidate must also be confident and resourceful when faced with challenges related to a dynamic and fast-growing company.</div><div></div><div><br>
Essential Duties and Responsibilities</div><ul><li>Serve as a primary support partner to sales team and internal intake teams</li><li>Serve as an intermediary between sales and intake to ensure timely collection and verification of all necessary documentation required to process orders, including:</li></ul><div>
o Patient demographics and contact information</div><div>
o Insurance coverage and eligibility</div><ul><li>Physician orders and supporting clinical documentation</li><li>Coordinate with the sales team, healthcare providers, referral sources, and patients to obtain missing or incomplete information</li><li>Ensure all orders meet payer, regulatory, and company compliance standards prior to closing</li><li>Communicate order status updates to sales representatives and escalate issues as needed</li><li>Collaborate with intake, billing, and fulfillment teams to ensure seamless order</li></ul><div>
processing</div><ul><li>Maintain accurate and up-to-date records (including patient protected health</li></ul><div>
information) in CRM (SalesForce.com) and other internal systems</div><ul><li>Identify and resolve order-related issues that could delay processing or delivery</li><li>Support sales team productivity by reducing administrative burden and improving turnaround times</li><li>Contribute to process improvement initiatives to enhance efficiency and customer experience</li><li>Maintains a working knowledge of third-party payer guidelines as outlined in the</li></ul><div>
Company&rsquo;s Payer Library to support the Reimbursement Operations team who handles insurance authorizations.</div><ul><li>Knowledgeable of compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse, HIPAA, TJC and other federal/state regulatory requirements. Brings any questions or concerns regarding compliance to the immediate attention of administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.</li></ul><div></div><div><b><br>
Education, Experience &amp; Training:</b></div><ul><li>Bachelor&rsquo;s degree preferred</li><li>At least 4 years of experience in sales support, customer service, healthcare</li></ul><div>
administration, or DME industry preferred</div><ul><li>Experience working with insurance verification, medical documentation, or order processing is a plus</li></ul><div></div><div><br>
Knowledge, Skills &amp; Abilities:</div><ul><li>Strong attention to detail and accuracy</li><li>Excellent organizational and time management skills</li><li>Effective communication, relationship building, and interpersonal abilities</li><li>Ability to work in a fast-paced, deadline-driven environment</li><li>Problem-solving mindset with a proactive approach</li><li>Proficiency in CRM systems and Microsoft Office</li><li>High ethical standards</li></ul><div></div><div><b><br>
Key Performance Indicators (KPIs)</b></div><ul><li>Order accuracy and completeness rate</li><li>Order volume (aligned with sales team quotas)</li><li>Turnaround time from order receipt to closure</li><li>Reduction in order delays due to missing information</li><li>Sales team satisfaction and responsiveness</li><li>Compliance with payer and regulatory requirements</li></ul><div></div><div><b><br>
Work Environment</b></div><ul><li>Home-based work environment</li><li>Frequent communication with internal teams, healthcare providers, and patients</li><li>Requires handling sensitive patient information in compliance with HIPAA regulations</li></ul><div></div><div><b><br>
Physical Functions and Work Environment</b></div><div>
The physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.</div><div></div><div><b><br>
Note</b></div><div>
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any Koya manager authorized to provide instruction or assign work. Duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an &ldquo;at will&rdquo; relationship.</div><div></div><div><br>
Koya Medical, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.</div><div></div><div><br>
#LI-REMOTE</div>
</div></div></div><div><h4 class="jobSectionHeader"><b>Salary</b></h4>
<p>$65,000 - $75,000 per year</p></div></div>

Sales Support Representative

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