sales support manager

Nestlé

<div><div><b>POSITION </b><b>Title: Associate Manager, Sales Operations &amp; Support</b></div><div></div><div><br>
Location: Egypt<br>
Company: Nestl&eacute;<br>
Full-time</div><div></div><div><b><br>
POSITION SUMMARY</b></div><div>
Supports Regional Sales Manager and Regional Sales Team in all operational &amp; strategic issues by supplying information, analysis, and reports for effective sales management. Ensure that we have the right distribution targets &amp; KPIs across all categories /Regions.</div><div></div><div><b><br>
A DAY IN THE LIFE &hellip;</b></div><br>
<div></div><ul><li>
Analyzing monthly sales outcomes through scorecards for creating opportunities in the distributor &amp; region &amp; channel.</li><li>
Ensure efficient operations to meet sales target plans for total company.</li><li>
Analyze sales trucks routing and identify gaps / opportunities for optimization.</li><li>
Communicate on daily basis with sales field team to close routing gaps within an agreed timelines to drive trucks efficiency nationwide.</li><li>
Review sales KPIs on monthly basis with the sales field team.</li><li>
Work on having accurate sales forecasts, in collaboration with district managers &amp; CCSD by providing the correct forecast assumptions &amp; Drive the MBPC across the sales organization.</li><li>
Supports Regional Sales Manager &amp; Team for achievement of main Regional Sales KPI's and effective decision making with daily, weekly, monthly reports (sales parameters, individual &amp; team performance, stock levels, customer-channel performance etc) and requested ad-hoc analysis.</li><li>
Ensure full product availability at all distributors, coordinating all ordering &amp; shipment processes by constantly keeping in touch with Distributor Order Management Staff, Nestl&eacute; Customer Services, Sales Operations and Supply Chain. For limited products performs quota allocation between distributors, coordinates and follows quota usage.</li><li>
Ensuring distributors /Sales team adherence to monthly sales plan.</li><li>
Collection and consolidation of requested data (by RSM) from the field team.</li></ul><div></div><div><b><br>
What will make you successful?</b></div><ul><li>
Minimum 2-4 years of field sales experience or in supply chain.</li><li>
Strong analytical skills and capability to interpreting sales reports.</li><li>
High interpersonal skills with willingness to learn.
</li><li>Strong communication and leadership skills.</li><li>
Strong presentation and negotiation skills.</li><li>
Ability to perform in a highly dynamic, fast-paced environment requiring multitasking &amp; correct prioritization.</li><li>
Ability to work in a close team environment with fast adaptation of communication style according to audience.
</li><li>Flexibility.</li><li>
Full proficiency in English language skills.</li><li>
Knowledge with Microsoft Office tools is a must (excel in specific).</li><li>
Knowledge with Power BI is a plus.</li></ul></div><div></div>

Associate Manager, Sales Operations & Support

Busey Bank

<p></p><div><p><b><i>Position Summary</i></b></p>
The Client &amp; Community Relations Manager is responsible for supporting Busey&rsquo;s vision, mission, and values by supporting sales growth and executing the strategic charitable goals of the organization. This role involves collaborating with sales leaders, the Brand Experience team, and community stakeholders to develop impactful solutions that enhance both the sales process and the organization&rsquo;s charitable initiatives. By overseeing a region's efforts, the manager will ensure alignment with corporate goals, optimize sales training materials, and facilitate community partnerships to support philanthropic efforts.<p></p><h2 class="jobSectionHeader"><b><i>
Duties &amp; Responsibilities</i></b></h2><p><b>
Location: </b>Champaign/Urbana</p><p></p><p><b>
Sales Leadership Support</b>:</p><ul><li>
Collaborate with sales leadership to assess, develop, optimize, and execute sales training materials.</li><li>
Partner with onboarding teams to ensure appropriate training programs are executed for sales representatives, ensuring they have the resources to succeed.</li><li>
Consult with line of business leaders to recommend sales and prospecting strategies and initiatives to improve operational efficiency, customer experience and loyalty</li><li>
Gather and relay feedback to continuously iterate on the sale strategy</li></ul><p><b>
Charitable Strategy &amp; Community Engagement</b></p><ul><li>
Execute Busey&rsquo;s philanthropic strategy, overseeing sponsorships, budgeting, charity outreach, and event wrap-up within the designated region.</li><li>
Orchestrate community and charitable event participation while supporting internal volunteerism through campaigns and communications.</li><li>
Collaborate with community leaders to enhance Busey's visibility and presence in supported communities.</li><li>
Support and facilitate communications for client appreciation functions, business development efforts, and press releases.</li><li>
Benchmark and research emerging social impact initiatives and recommend engagement strategies.</li></ul><p></p><p><b>
Cross-Functional Collaboration</b>:</p><ul><li>
Serve as a liaison between sales, brand experience, and product teams to enhance operational efficiency, customer experience, and loyalty.</li><li>
Partner with the Event Experience team to align sales strategy goals with charitable event strategies and recognize employee achievements through internal recognition events.</li><li>
Ensure the Market President is well-informed about regional trends, events, and initiatives.</li></ul><p><b>
Strategic Alignment and Branding</b>:</p><ul><li>
Maintain the design and integrity of the corporate brand and culture, acting as a &ldquo;Busey Brand Ambassador&rdquo; in all internal and external communications.</li><li>
Ensure consistent corporate voice and strategic alignment throughout all First Busey Corporation entities, performing Brand In Action Audits in corporate markets.</li></ul><p></p><h2 class="jobSectionHeader"><b><i>
Education &amp; Experience</i></b></h2><p><b>
Knowledge of:</b></p><ul><li>
A variety of the organization&rsquo;s concepts, practices and procedures and manages the initiatives, resources and tools needed to support community partnerships and volunteerism, including charitable efforts, sponsorships and event management, volunteer opportunities, campaigns and communications as well as overall marketing support.</li><li>
Strong oral and written communication skills</li><li>
Intermediate knowledge of Microsoft Office, Excel and Smartsheet</li></ul><p></p><p><b>
Ability to:</b></p><ul><li>
Support team efforts as a positive, organized representative of Pillar Relations, managing community relations and supporting market presidents in their development efforts.</li><li>
Ensure all marketing and communication programs align with Busey&rsquo;s corporate brand and culture.</li><li>
Remain highly organized, meet competing deadlines, and manage budgets effectively.</li><li>
Analyze and solve complex problems utilizing advanced concepts.</li><li>
Perform duties under frequent time pressures and present effectively to leadership.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Benefits And Compensation</b><br>
<br>
<b>Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.</b><br>
<br>
<b>(Base Pay Range: $59,000 - $80,000/year)</b><br>
<br>
<b>Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being&mdash;now and in the years to come&mdash;are important to us. Busey&rsquo;s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey </b><b>Total Rewards</b><b> for more information.</b><br>
<br>
<b>Equal Opportunity</b><br>
<br>
<b>Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey&rsquo;s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit </b><b>Busey.com/Careers</b><b> to learn more about Busey&rsquo;s Equal Opportunity Employment.</b><br>
<br>
<b>Unsolicited Resumes</b><br>
<br>
<b>Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (&ldquo;Agency&rdquo;), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (&ldquo;Agreement&rdquo;). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.</b></h2></div>

Client, Community & Sales Enablement Manager

Siemens

<div><p><b>Technical Sales Manager - Saudi Arabia/Al-Khobar</b></p>
<p>
Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant&rsquo;s intuitive buildings which are comfortable, safe, secure and energy efficient.
</p><p>Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.</p>
<p>
Join our Smart Infrastructure, Electrical Products department as a <b>Technical Sales Manager</b> and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.</p>
<p><b>
Your Role &ndash; International, Challenging and Future-Oriented!</b></p>
<p>
In this role you will have the chance to join our Electrical Products team and be a part of our success story in the Middle East region based in Al-Khobar, Saudi Arabia. Your main responsibilities &amp; experience shall cover the following:</p><p></p><ul><li>
 Maximize market exploitation for LV Electrical Products portfolio &quot;Circuit Breakers, Switches, Motor Feeders, ...etc.).</li><li>
 Achieve the Sales KPIs assigned to different sales channels across the western region.</li><li>
Develop updated knowledge base on LV market segments, potentials, pricing, competitors, applications, &hellip;etc.</li><li>
Support product marketing activities to meet the market expectations and demands.</li><li>
 Supporting and providing competitive edges for products portfolio over competition.</li><li>
 Supporting logistics and back-office teams in order processing and execution phases.</li><li>
Establish productive and professional relationships with key personnel in assigned accounts.</li><li>
Proactively assess, clarify, and validate partner account needs on ongoing basis.</li><li>
 Support and drive new products launch for control &amp; power distribution applications.</li><li>
Conduct quantitative analysis to determine market size and share for various Siemens businesses with updating and maintaining the data base regularly.</li><li>
Collect and analyze market intelligence regularly to identify industry trends, competitive dynamics, and customer requirements.</li><li>
Build and develop sustainable relationships with Consultants, Contractors, Developers, End Users, and promote visibility of Siemens to local networks.</li><li>
Actively drive the projects with all stakeholders throughout the whole sales process.</li><li>
Develop projects pipeline for Siemens and channel partners and ensure right selection and solution.</li><li>
 Provide technical expertise on customer application requirements, specify Siemens optimized solution offerings and educate partners and customers on the latest Siemens technologies &amp; technical features.</li><li>
Support customers in evaluation and definition of Siemens products&rsquo; technology and constraints.</li><li>
 Increase market awareness on both company and products via promotional events and roadshows.</li><li>
 Plan and conduct technical product presentations, seminars, and customers workshops.</li><li>
 Drive and secure the required products approvals and prequalification.</li><li>
 Support the partners in products selection, systems configuration, and submittals preparation.</li><li>
 Reply to the daily sales and technical queries from partners and other customers.</li></ul>
<p><b>Your Qualifications and Skills &ndash; Digital and Solid!</b></p><p></p><ul><li>
Bachelor&rsquo;s degree in Electrical / Electronic Engineering.</li><li>
Minimum 10 years of experience in similar roles fulfilling the functions of sales, marketing, and technical support.</li><li>
 Advanced technical knowledge about electrical networks and low voltage products and systems.</li><li>
Proven experience in channel partners business in low voltage, power, and control products.</li><li>
Strong presentation skills and market intelligence knowledge.</li><li>
 Professional experience in managing first &amp; second layers of channel partners.</li><li>
Strong ability for working in a team environment as a team player and a team leader.</li><li>
 Critical and strategic thinking along with high product and market analysis skills.</li><li>
Fluent written and spoken English.</li></ul>
<p><b>
What else do you need to know?</b></p>
<p>
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.</p>
<p>
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at www.siemens.com</p>
<p>
At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow&lsquo;s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds</p>
<p>
We are looking forward to receiving your online application.
</p><p>Please note: Only complete applications can be considered in the selection process.</p></div>

Technical Sales Manager - Saudi Arabia/Al-Khobar

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>234004
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-06-16</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p><b>About the role</b></p><p>
The role will provide office support to the DQ Sales team with all analysis and manage the administrative requirements of the department. Supports in managing contracts and assist in the day-to-day management of Tour Operator accounts. The Sales Support Coordinator will assist the Sales team by processing quotations, bookings and documentation that are generated by their sales calls and clients.</p><p><b>
Accountabilities:</b></p><p>
Operational</p><ul><li>
Ensure all requests received are actioned within the department SLA and process bookings for enquiries that are converted</li><li>
Administer the initial IOL (DQ Internet Booking Engine) Account Profile Set Up and IOL Account Profile changes (on set up and contracting terms)</li><li>
Raise the Tour Operator contracts in CMS and follow through for approvals.</li><li>
Administers Client Correspondence in a timely and effective way for any FIT, Group | MICE and Sales Leads</li><li>
Coordinates with internal stakeholders on client/sales requirement on product (accommodation; transfers and tours) /service delivery</li><li>
Provide regular sales leads based on market research regarding tour operator and competitors and provides the Management with the relevant information on pricing, promotions and market updates.</li><li>
oordinates and communicates (with the Marketing/ E-Com Team) all types of advisory and notification to Trade partners that includes: Sales Campaigns / Promotions, Destination Events &amp; Marketing Initiatives, Sales Updates.</li><li>
Ensures the Sales Team is fully equipped with up-to-date materials like sales kits; pricing sheets; B2B selling platform developments; operational updates.</li><li>
Organizes and distributes sales updates to relevant (INTERNAL) stakeholders in the organization</li><li>
Prepares and provides weekly/monthly sales &amp; revenue reports to the Sales Manager.</li><li>
Investigate and report all potential concerns.</li><li>
Ensure customer details are kept up to date and reflected in all database.</li><li>
Provide ongoing assistance for clients including processing amendments, cancellations, reissues and refunds.</li><li>
May require outside office activities; like sales calls, sales blitzes, promotion etc.</li><li>
Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><p>
High School Qualification/Vocational Qualification/Diploma or Equivalent or Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</p><p>
Job Specific Skills:</p><p>
Essential</p><ul><li>
Minimum 3 years of job-related experience required (Travel and Leisure/ Airlines / Tour Operator).</li><li>
Client focused and business acumen with proven interaction to all levels within the department.Strong quantitative and qualitative skills</li><li>
Command of English language</li><li>
Strong computer knowledge of MS products ie. Word, Excel, PowerPoint.</li><li>
Administrative tasks to be executed in a precise and accurate manner and warrants a candidate to be able to effectively manage priorities and time given the demands of the department</li></ul><p>
Preferred</p><ul><li>
Ability to prioritize, organise and coordinate projects; effectively present and resolve critical business initiatives within corporate functional areas preferred.</li></ul><p><b>
About Qatar Airways Group</b><br>
<br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><br>
How to apply</p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=234004</div></div></div></div></div></div></div></div><div></div>

Sales Support Co-ordinator | Discover Qatar

Qualitrol

Riyad, Ar Riyad, Saudi Arabia
<br><div><div><p><b>Position Overview</b></p><br>
<p><br>
The Sales Manager &ndash; Saudi Arabia is responsible for supporting the achievement of company order, sales, and market share objectives within Saudi Arabia, while contributing to opportunity development across the Middle East region. The role focuses on customer engagement, pipeline development, and supporting channel partners, while working closely with regional and global commercial teams who retain final responsibility for pricing, contractual agreements, and order execution.<br>
</p><p><br>
<b>Key Responsibilities</b><br>
<br>
</p><ul><li>Support execution of sales strategies to achieve company order, sales, and market share objectives in Saudi Arabia and contribute to Middle East regional growth.</li></ul>
<ul><li>Maintain direct contact with customer accounts and monitor customer satisfaction, industry trends, and competitive activities.</li></ul>
<ul><li>Support development, onboarding, and management of Channel Partner (CP) network, including regular performance reviews and joint planning.</li></ul>
<ul><li>Work closely with Channel Partners to support opportunity development, tender participation, and customer engagement.</li></ul>
<ul><li>Provide guidance and technical/commercial input to Channel Partners while ensuring they retain ownership of commercial offers and customer contracts.</li></ul>
<ul><li>Coordinate with internal teams to ensure appropriate technical solutions are offered based on project requirements.</li></ul>
<ul><li>Maintain product training certifications as required by the company.</li></ul>
<ul><li>Represent the company at industry trade shows, seminars, and conferences.</li></ul>
<ul><li>Maintain company systems and databases (CRM, opportunity funnel, forecasting tools, etc.).</li></ul>
<ul><li>Provide monthly and quarterly forecasts for Saudi Arabia and supported regional activities.</li></ul><br>
<p><br>
<b>Skills &amp; Experience</b><br>
<br>
</p><ul><li>Bachelor&rsquo;s degree in Electrical or Mechanical Engineering.</li></ul>
<ul><li>3&ndash;5 years of sales experience in the Middle East, ideally in Oil &amp; Gas or Utilities sectors.</li></ul>
<ul><li>Experience working with or managing Channel Partner networks.</li></ul>
<ul><li>Demonstrated ability to learn and communicate technical product applications.</li></ul>
<ul><li>Proficiency in business software (Outlook, Excel, Word, PowerPoint).</li></ul>
<ul><li>Ability to work independently and manage multiple stakeholders.</li></ul>
<ul><li>Strong communication and presentation skills in English.</li></ul>
<ul><li>Valid passport and driver&rsquo;s license.</li></ul>
<ul><li>Willingness to travel within Saudi Arabia and occasionally across the Middle East (up to 50%).</li></ul>
<ul><li>Ability to participate in training sessions in Canada.</li></ul><br>
<p><br>
<b>Preferred Qualifications</b><br>
<br>
</p><ul><li>Arabic language skills are a plus.</li></ul>
<ul><li>Experience in motor and generator applications.</li></ul>
<ul><li>Strong public speaking and customer engagement skills.</li></ul><br>
<p><br>
<b>Working Conditions</b><br>
<br>
</p><ul><li>Office environment (company office or home office).</li></ul>
<ul><li>Frequent visits to customer sites including power plants and industrial facilities.</li></ul>
<ul><li>Regular engagement with Channel Partners across Saudi Arabia and select Middle East markets.</li></ul>
<div>#LI-MP1</div>
<p><b>Ralliant Corporation Overview</b></p>
<p>Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life &mdash; faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.</p>
<p><b>About Qualitrol</b></p>
<p>QUALITROL manufactures monitoring and protection devices for high value electrical assets and OEM manufacturing companies. Established in 1945, QUALITROL produces thousands of different types of products on demand and customized to meet our individual customers&rsquo; needs. We are the largest and most trusted global leader for partial discharge monitoring, asset protection equipment and information products across power generation, transmission, and distribution. At Qualitrol, we are redefining condition-based monitoring.</p>
<p>We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.</p></div></div><p></p>

Sales Manager – Saudi Arabia (Supporting Middle East Region)

MYMSA

<p>We&rsquo;re Hiring | Sales Support Engineer &ndash; Junior Level</p><p>We are looking for a motivated and detail-oriented Sales Support Engineer to join our team and support the Sales Department operations.</p><p>Requirements:</p><ul><li>Bachelor&rsquo;s degree in Engineering (Chemical, Mechanical, or related field)</li><li>Good command of English</li><li>Good knowledge of Microsoft Office</li><li>Strong communication and teamwork skills</li><li>Ability to multitask and work under pressure</li></ul><p>Responsibilities:</p><ul><li>Support sales operations and proposal preparation</li><li>Coordinate with internal teams to ensure timely task completion</li><li>Maintain customer data and filing systems</li><li>Follow company standards and ISO procedures</li><li>Participate in continuous learning and development activities</li></ul><p>If you are passionate about learning and building your career in a dynamic environment, we would love to hear from you.</p><p>To apply, please send your CV to:<br/>HR.manager@mymsa.com.eg</p><p>Mobile:<br/>01001961412</p><p>#Hiring #SalesSupport #EngineeringJobs #JuniorEngineer #Careers #JobOpportunity</p><p>Pay: E&pound;10,000.00 - E&pound;15,000.00 per month</p><p>Work Location: In person</p>

Sales Support Engineer

Sephora

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p>Tech Ops &amp; Support Manager
</p></div><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p>Reporting to: CIO<br>
</p><p></p><p>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.<br>
</p><h1 class="jobSectionHeader"><b>POSITION PURPOSE:
</b></h1><p>Tech Ops &amp; Support Manager is accountable for the overall end-user computing and workplace technology support service for Stores and HQ across Sephora Middle East countries, based in Dubai, UAE. The role leads day-to-day service delivery, ensures consistent employee experience across markets, and manages local IT teams and partners to deliver support, lifecycle activities, and continuous improvement in line with Sephora and LVMH standards.<br>
</p><p></p><p>This role leads and coordinates the delivery of workplace technology services with Local IT teams and managed service providers across Middle East countries, acting as the primary point of accountability for service performance, stakeholder communication, and continuous improvement.<br>
</p><p></p><p><b>You will excel and enjoy this role if you are ready to actively handle the following missions:
</b></p><p><b>Stakeholder &amp; Partner management
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Build strong relationships with business stakeholders (HQ functions and Retail operations) and act as the trusted point of contact for workplace technology service topics.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Establish clear governance and communication routines (service reviews, incident communications, and continuous improvement plans) with EME EUX, Cyber Security, and local IT.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Manage vendor relationships end-to-end (performance, service quality, commercials, and operational adherence).
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Influence and align stakeholders in a matrix organization, ensuring decisions are documented and executed on time.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own the end-user support operating model for Stores and HQ across Middle East countries (remote and in-field), including prioritization, escalation governance, and service quality.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Lead and coach Local IT teams across countries, ensuring consistent ways of working, adherence to standards, and a strong customer-first support culture.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own onboarding, offboarding, and moves/changes service outcomes, ensuring timely delivery, access readiness, and policy compliance across markets.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Manage the workplace technology lifecycle (forecasting, renewals, replacements, upgrades) and coordinate execution with Local IT teams and suppliers.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own procurement and vendor governance for workplace technology services and equipment (supplier performance, commercials, ordering governance) in line with Sephora policy.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Ensure hardware stock availability, asset tracking, and audit readiness across countries; drive improvements to inventory accuracy and loss prevention.
</b></h2><p><b>Service Governance &amp; Compliance
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Ensure all workplace technology services operate in line with IT policies, SOPs, and LVMH/Sephora rules (including security and audit requirements).
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Define and maintain service KPIs (SLA/SLO, user satisfaction, backlog, device compliance) and run regular performance reviews with internal teams and suppliers.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own the supplier governance model: contract adherence, penalty/credit application when applicable, and escalation management.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Manage planning and financial governance for workplace technology (budget input, forecasting, purchase approvals, and cost optimization initiatives).
</b></h2><p><b>Service Delivery &amp; Lifecycle Management
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Own incident, problem, and change management for workplace technology services: ensure proper triage, escalation, root-cause follow-up, and clear communication to stakeholders.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Lead the device and endpoint lifecycle program (standards, rollout waves, refresh planning, and disposal), ensuring minimal disruption for stores and HQ.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Ensure service readiness for Stores and HQ changes (openings, renovations, relocations) by coordinating support coverage, supplier readiness, and cutover communications; project management ownership sits with the relevant business/PMO functions.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own asset and stock management processes (forecasting, ordering, tracking, audits) to ensure business continuity and reduce shortages.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Maintain sufficient technical literacy to challenge, coordinate, and synthesize issues with L3/central teams.
</b></h2><p><b>End-user Support &amp; Ownership (stores &amp; HQ):
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Define the support catalogue and ensure clear ownership between Service Desk, on-site support, and central/L3 teams.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Ensure store readiness and stability for workplace tools (endpoints, printing, in-store devices) through proactive maintenance plans and vendor coordination.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Drive user experience improvements by analyzing recurring incidents, prioritizing fixes, and tracking closure through to completion.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Ensure knowledge base, user communications, and training materials are maintained to reduce repeat incidents and improve first-time fix rate.
</b></h2><p><b>IT Asset Lifecycle, Controls, and Audits:
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Maintain accurate asset records for endpoints and peripherals (assignment, location, warranty, and lifecycle status) and ensure alignment with finance and audit requirements.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Define and enforce standards for device build, accessories, and refresh cycles; ensure compliance through reporting and periodic checks.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Coordinate secure disposal, returns, and data wiping processes in line with security and privacy requirements.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Identify and deliver optimization initiatives (cost, stock levels, vendor performance) and contribute to regional workplace technology roadmaps.
</b></h2><h2 class="jobSectionHeader"><b>Do not hesitate to apply if you have:
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Have &gt; 10 years&rsquo; experience in managing IT operations and support with at least 5 years in Retail and/or multi-site operations; experience in the Middle East is a strong advantage.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Be fluent in English; Arabic and French are a plus.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Hold a bachelors degree or equivalent.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Willingness to learn, flexibility and ability to quickly adapt
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>You have a proven track record leading workplace technology / end-user services in an international, multicultural environment.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>You are a service owner and people leader who can translate business needs into a reliable operating model and measurable outcomes.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Demonstrate strong leadership and accountability for service outcomes (availability, user satisfaction, SLA/SLO performance, and continuous improvement).
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Have experience managing vendors and managed services, including contracting basics, governance routines, performance reviews, and issue escalation.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Be skilled in IT service management practices (incident/problem/change, knowledge management, reporting) and able to create practical processes that work well and can grow with the business.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Be an effective stakeholder manager and communicator, comfortable engaging with Retail leadership, HQ functions, and regional/EME IT stakeholders in a matrix organization.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Have experience leading multi-country end-user support operations for Stores and HQ (service desk/field support models), including escalation management, communications, and continuous improvement.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Be a hands-on service leader (not a project manager): prioritize stability, user experience, and fast restoration of service for Stores and HQ across the region.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Own and contribute to budget planning, procurement governance, and cost optimization for workplace technology, including asset lifecycle and stock management.
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Maintain sufficient technical understanding of modern endpoints and collaboration tools to challenge vendors/teams and make informed decisions.<br>
</b></h2><p></p><p><b>Here, you will find:
</b></p><h2 class="jobSectionHeader"><b>&middot; </b><b>Community </b><b>, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Culture </b><b>of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead
</b></h2><h2 class="jobSectionHeader"><b>&middot; </b><b>Work that brings fulfillment </b><b>. From delighting clients every day, to inspiring our industry at large, every action makes a difference
</b></h2><p><b>Join us and belong to something beautiful
</b></p></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>SEPHORA
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
<br>
The House provides a superior selection of quality products and always keeps pace with the latest trends.
<br>
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
<br>
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
<br>
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div><p></p>

Tech Ops & Support Manager

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