sales support manager

Virbac

<div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Experiencing together a unique human adventure</div><div></div><div>
Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.</div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>
Responsible for reliable and consistent commercial processes support in Sales and Marketing program management and execution as defined by Sales leadership. This role performs processes and workflows while adhering to protocols to ensure consistent, high quality execution of commercial activities.<br>
This individual collaborates with multiple cross-functional departments and associates in response to the desired evolution of Go-To-Market Strategy within the US Business; targeting actions essential to maintaining favorable outcomes related to financial performance, operational excellence, and customer experience.<div>
Key Responsibilities:</div><ul><li><div>
Manage the processing and tracking of sales and marketing programs for rebates, free goods, special promotions, etc. for veterinary, corporate, and national accounts, and retail. Act as a subject matter expert for program implementation.</div></li><li><div>
Evaluate distributor returns to confirm eligibility and coordinate distributor credits.</div></li><li><div>
Manage margin and pricing reimbursements.</div></li><li><div>
Review distributor communications for trade offers, pricing changes, letters, and detailers.</div></li><li><div>
Lead annual pricing change process for veterinary and livestock sales; determine pricing at appropriate levels based on MAP price and margins.</div></li><li><div>
Consistently execute ARF (Approval Routing Form) workflow processing and manage training documentation.</div></li><li><div>
Establish and maintain strong relationships with key stakeholders, including sales, marketing, accounting, finance, and executive leadership.</div></li><li><div>
Manage work of the sales operations support coordinators. Set goals, monitor performance, evaluate work, and communicate appropriately.</div></li></ul><div></div><div>
Key Competencies:</div><ul><li><div>
Results-oriented mindset: Ability to thrive in a fast-paced, dynamic environment and adapt to change.</div></li><li><div>
Collaborates with others: Is willing and able to build up cross-functional as well as external relationships to improve collaboration throughout and beyond the organization.</div></li><li><div>
Learning agility: Constantly looks for new information and feedback in order to improve performance.</div></li></ul><div></div><div>
Qualifications and Requirements:</div><ul><li><div>
Bachelor&rsquo;s degree in Business, Sales, or a related field.</div></li><li><div>
Minimum of 5 years proven experience in a sales operations role with a track record of delivering operational excellence. Animal health industry is preferred.</div></li><li><div>
Well organized with demonstrated success in managing multiple cross-functional projects.</div></li><li><div>
Past experience with margin and pricing reimbursements.</div></li><li><div>
Exceptional communication skills, both written and verbal.</div></li></ul><div></div><div>
Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.</div><div>
Joining Virbac means joining dynamic teams ambitious for success.</div><div></div><div>
Add Your Talent to Ours!</div></div>

Sales Support Manager

Elite Group Holding

<div>
 <p>
  The Assistant Sales Support Manager is pivotal in ensuring the efficiency and effectiveness of the sales team. This role involves managing daily operations, optimizing resources, and enhancing customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  <br/>
 </p>
 <p>
  1. Operational Management:
 </p>
 <p>
  &bull; Oversee daily sales support activities, including order processing, data management, and report generation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  2. Customer Interaction:
 </p>
 <p>
  &bull; Address and resolve complex customer inquiries and issues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  3. Sales Materials:
 </p>
 <p>
  &bull; Develop and distribute sales presentations, proposals, and other materials.
 </p>
 <p>
  <br/>
 </p>
 <p>
  4. CRM Optimization:
 </p>
 <p>
  &bull; Manage and optimize the use of CRM systems to support the sales team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  5. Training and Development:
 </p>
 <p>
  &bull; Conduct training sessions for sales staff on products, sales techniques, and CRM tools.
 </p>
 <p>
  <br/>
 </p>
 <p>
  6. Event Coordination:
 </p>
 <p>
  &bull; Organize sales events, trade shows, and conferences.
 </p>
 <p>
  <br/>
 </p>
 <p>
  7. Budgets and Financials:
 </p>
 <p>
  &bull; Monitor and control the budget of the department/business unit.
 </p>
 <p>
  &bull; Review and continuously update the financial tracking mechanisms and measurements in compliance with standard accounting principles.
 </p>
 <p>
  <br/>
 </p>
 <p>
  8. People Responsibility:
 </p>
 <p>
  &bull; Define goals for team members and evaluate performance as per the Elite Group performance management process.
 </p>
 <p>
  &bull; Provide feedback and coaching on an ongoing basis.
 </p>
 <p>
  &bull; Identify training and development needs of the Department/Unit to ensure ongoing capability development.
 </p>
 <p>
  &bull; Provide guidance and ensure transparent communication to manage career aspirations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  9. Self-Management:
 </p>
 <p>
  &bull; Set performance goals at the beginning of the year in discussion with the reporting manager and ensure that the goals are achieved during the course of the year.
 </p>
 <p>
  &bull; Strive to achieve the highest levels of proficiency on all competencies and skills required to perform the role.
 </p>
 <p>
  &bull; Identify the training and development requirements for self to ensure on going capability development.
 </p>
 <p>
  <br/>
 </p>
 <p>
  10. Health, Safety and Environment:
 </p>
 <p>
  &bull; Ensure compliance to all relevant safety, quality and environmental management policies, procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
 </p>
 <p>
  <br/>
 </p>
 <p>
  11. Policies and Processes:
 </p>
 <p>
  &bull; Provide inputs and suggestions for the continuous improvement of Department/Unit practices taking into account external and internal/ group level best practices to improve efficiency and effectively manage changes in business environment.
 </p>
 <p>
  &bull; Manage the development, implementation and regular review of the Department/Unit policies, procedures and systems to ensure consistent and systematic application of best practices providing timely and effective support to concerned users.
 </p>
 <p>
 </p>
</div>


Assistant Sales Support Manager

Ericsson

<div><div><div><div><h2 class="jobSectionHeader"><b>Join our Team</b></h2>
</div><div><b>About this opportunity:</b><p>
We are excited to offer an opportunity to join our team as a Domain Sales Support Manager. At Ericsson, our aim is to secure our role as a trusted partner by driving domain sales through supporting our Key Account Management (KAM) organization and their business development initiatives. We're looking for a dedicated individual who can enhance our domain-specific sales activities and contribute significantly to our vision.</p><b>
What you will do:</b><ul><li>Identify promising leads and cultivate potential opportunities at a strategic level.</li><li>Influence the vision and strategy of our customers through thought leadership in specific domains.</li><li>Deliver a substantial value proposition to our customers.</li><li>Support multiple Customer Unit (CU) or KAM organizations by driving opportunities to deals.</li><li>Adopt the role of Account Commercial Responsible (ACR) or Customer Solution Responsible (CSR) in specific engagements.</li><li>Continuously work towards making Ericsson viewed as a preferred partner by our customers.</li></ul><b>
The skills you bring:</b><ul><li>Customer expansion.</li><li>Virtual Customer Engagement.</li><li>Financial Modeling.</li><li>Insight Selling.</li><li>Executive Leadership.</li><li>Contract Negotiation.</li><li>Business Partnering.</li><li>Commercial Management.</li><li>Sales Presentation.</li><li>Competitor Analysis.</li><li>Situational agility.</li><li>Storytelling.</li><li>Consultative Selling.</li><li>Sense making.</li><li>Servant Leadership.</li></ul></div></div></div><h1 class="jobSectionHeader"><b>
About this opportunity:</b></h1><p>
Create and promote competitive Managed Services (MS) solutions through a consultative approach involving one or set of services, primarily to accounts in GCC (Gulf Cooperation Council), and also supporting deals for any other account in EMEA market area.</p><p>
Sell competitive Managed Services solutions through a consultative approach, focusing on customer needs, involving one or set of services for one or many accounts.</p><p></p><h2 class="jobSectionHeader"><b><br>
Purpose of Job Role</b></h2><p>
Accountable for customer centric MS offerings, including re-use, based on the complete Ericsson MS portfolio. Responsible for creating and taking forward offerings to existing or new customers with potential for substantial growth through innovative business and go-to-market models. Responsible for sales of offerings within Managed Services.</p><p></p><h2 class="jobSectionHeader"><b><br>
What you will do:</b></h2><ul><li>
Responsible for Lead Management to establish a long term business growth in MS in the GCC and EMEA.</li><li>
Partner with the related Key Account Management teams in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities.</li><li>
Responsible and able to work with customers&rsquo; C-level management</li><li>
Responsible for long-term engagements and to prove Ericsson credibility in Managed Services with successful business cases.</li><li>
Responsible for creating profitable MS Business Cases in line with Ericsson MS Global Directives, controlling the Cost of Sales components following the related Ericsson directives for dimensioning and costing.</li><li>
Responsible for obtaining the respective approvals during the engagement in accordance with MS Project Model and Ericsson Sales Process.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
What you will bring:</b></h2><p><b>
Sales and Process Tools:
</b><br>
Knowledge of Ericsson&rsquo;s global sales process and its key elements. The ability to execute the process effectively in order to position our business solution as the best choice as early as possible in the customer&rsquo;s buying process. The knowledge of how to use effectively common sales tools.</p><p><b>
Services Knowledge:</b>
<br>
The ability to sell our Managed Services offerings to customers through knowledge of sales strategies, customer business cases, key selling points, main customer deliverables, Ericsson business cases, Ericsson Delivery Model (TOM), key Ericsson success stories and sales experiences that can be leveraged in the sales effort.</p><p><b>
Commercial Skills</b>:
<br>
The competence to develop business modeling, and calculate profitability and risk exposure applicable to individual&rsquo;s level of responsibilities. Working knowledge of contractual and commercial requirements, terms and conditions, as well as understanding of how these should be applied in different situations and for specific offering types.</p><p></p><h2 class="jobSectionHeader"><b><br>
Business &amp; Human Competencies</b></h2><p><b>
Think Strategically:
</b><br>
Know what is important in order to develop business in both the short and long term. Understand the competition and industry trends and see the big picture. Focus on key market needs and develop solutions and offerings that provide the greatest value for the company.</p><p><b>
Target Opportunities:</b>
<br>
Regularly seek and identify opportunities to grow the business and act with urgency and enthusiasm when pursuing these. Focus on opportunities that are likely to provide the greatest probability of success. Understand the customer priorities and business needs and be able to identify opportunities that maximize returns. Show persistence, efficiency, and flexibility in making the most out of opportunities.</p><p><b>
Win the Business;
</b><br>
Secure business with a combination of business savvy and the ability to gain the commitment of the customer by means of successful influencing and negotiation. Focus efforts on solutions that add value and support profitability. Close the deal efficiently and professionally</p><p><b>
Build on Relationships:</b><br>
Demonstrates social skills and interpersonal sensitivity in interactions with others. Build credibility and trust and establishes strong relationships with colleagues and customers. Leverage relationships to promote business success.</p><p><b>
Lead Others</b><br>
Demonstrate ability to take the lead when working in teams. Able to gain the support of others when working to achieve common targets. Active in initiating continuous improvements and maintaining high standards in team work. Helps others grow their skills. Is engaging and convincing in his/her communications.</p><p><b>
Learn and Grow:</b><br>
Adapt to new demands and remain productive under stress. Dare to try new ways of doing things. Continually expand one&rsquo;s own knowledge and proactively manage one&rsquo;s self-development.</p><p></p><h2 class="jobSectionHeader"><b><br>
Behavioral Competences</b></h2><ul><li>
Relating &amp; Networking</li><li>
Formulating Strategies &amp; Concepts</li><li>
Entrepreneurial &amp; Commercial Thinking</li><li>
Persuading &amp; Influencing</li><li>
Delivering Results &amp; Meeting Customer Expectations</li><li>
Creating &amp; Innovating</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Job Role Performance Metrics</b></h2><ul><li>
Customer Unit (CU) Managed Services Net Sales</li><li>
CU MS Net Sales growth</li><li>
CU MS Orders Booked</li><li>
Benchmark of actual vs. SDP3 approved MS Business Cases.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Tools &amp; Resources</b></h2><p>
Besides of the basic IT tools and applications the following tools and resources are used during the job execution:</p><ul><li>
Manages Services Project Model,</li><li>
Managed Services Business Case Model,</li><li>
Ericsson Key Issue Analysis methodology</li><li>
Premium Risk Management tool.</li><li>
SDP presentation material</li><li>
Ericsson use cases and Reference Cases</li><li>
EriDoc document management</li><li>
EriColl collaboration tool</li></ul><h2 class="jobSectionHeader"><b>
Qualifications and Experience</b></h2><ul><li>
5-10 years of experience of relationship sales</li><li>
5-10 years of experience from ICT industry</li><li>
5-10 years of experience in Managed Services sales or delivery</li><li>
Minimum 5 years in leadership positions for job stage 7 and upwards</li></ul><p>
MS Engagement Lead resources should be mapped towards job stage 7 or 8</p><p></p><p><b><br>
</b></p><p><b>What happens once you apply?</b></p><p>
Click Here to find all you need to know about what our typical hiring process looks like.</p><p>
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.</p><p>
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.</p><p></p><p><b><br>
Job details:</b> Domain Sales Support Manager</p><p><b>
Job Stage: 7 - 8</b></p><p><b>
Hiring Manager:</b> Jose Maria Rodriguez</p></div>

Managed Services Engagement Lead KSA

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Jobs at this level are responsible for supporting sales operations, including coordinating allocation of work programmes, managing implementation of sales plans and preparing sales performance reports, and any other work that would support to complete sales process. They are also responsible for analysing customer/client insights related to feedback on STC products/services to drive a healthy customer/client relationship process, building strong relationships and ensuring effective response to customers/clients&rsquo; needs.
 <br/>
 <br/>
 <strong>
  Job Responsibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide all the necessary after sales support to achieve the objectives.
  </li>
  <li>
   Perform routine activities within the specified scope of sales activities.
  </li>
  <li>
   Support sales account manager in the preparation of budgets and targets, and ensures that the sales execution is in compliance with established budgets and targets.
  </li>
  <li>
   Support internal process improvement related projects and initiatives, as may be required by the reporting manager.
  </li>
  <li>
   Participate in supporting sales initiatives, as may be required by the reporting manager, in compliance with established policies and procedures.
  </li>
  <li>
   Support in negotiating and recommending changes to Marketing as appropriate.
  </li>
  <li>
   Follow up and execute orders related to sales activities.
  </li>
  <li>
   Provide sales reports and analysis on time and track progress as per the agreed objectives.
  </li>
  <li>
   Manage the implementation of sales plans and initiatives to drive the highest sales profit.
  </li>
  <li>
   Ensuring effective response to customer&rsquo;s needs.
  </li>
  <li>
   Enable initiatives aimed at analysing requirements of new product development targeted to increase sales revenues.
  </li>
  <li>
   Support with routine work and escalates issues, as necessary.
  </li>
  <li>
   Liaise within the assigned team to build effective working relationships.
  </li>
  <li>
   Enable Sales agents to achieve their sales target.
  </li>
  <li>
   Responsible for the activities that related to the job nature.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Responsibility (cont.)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides the required support to Sales Sector for product launches, campaigns, and discounts reviews to ensure profitability targets fulfilment
  </li>
  <li>
   Coordinates with the B2B Performance Management on weekly commit calls, monthly performance deep dives and quarterly business reviews
  </li>
  <li>
   Provides required support for on target setting and cascading, accounts segmentation, and accounts ownership assignment
  </li>
  <li>
   Process annual promotions and demotions in alignment with relevant stakeholders
  </li>
  <li>
   Reviews processes in the Sales Sector sector to identify gaps and improvement areas in alignment with B2B Strategy &amp; Performance; support in defining the sector&rsquo;s KPIs
  </li>
  <li>
   Drive the Sales Sector strategy execution in alignment with Buisiness Strategy &amp; Performance, track and report implementation progress
  </li>
  <li>
   Support on customer journeys digitization (focusing on the &ldquo;Lead-to-Cash&rdquo; journey); track and follow-up on the implementation progress
  </li>
  <li>
   Organize training and workshop for sales employees on new products; monitors and report attendance accordingly
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Years Of Experience
  <br/>
  <br/>
 </strong>
 Minimum of 6 years of experience in a related discipline
 <br/>
 <br/>
 <strong>
  Nature Of Experience
  <br/>
  <br/>
 </strong>
 Prior experience in sales support or account management support in a telecommunication industry or similar commercial industry
 <br/>
 <br/>
 <strong>
  Job Band
  <br/>
  <br/>
 </strong>
 Managerial
 <br/>
 <br/>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 Knowledge of stc policies &amp; procedures
 <br/>
 <br/>
  Knowledge of Sales principles
 <br/>
 <br/>
  Knowledge of contract management practices, procedures, and guidelines
 <br/>
 <br/>
  Knowledge of risk management practices and guidelines
 <br/>
 <br/>
  Analytical Skills
 <br/>
 <br/>
  Communication Skills
 <br/>
 <br/>
  Planning Skills
 <br/>
 <br/>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 Bachelor Degree in Business Administration or Marketing
 <br/>
 <br/>
 <strong>
  Additional Education
  <br/>
  <br/>
 </strong>
 <strong>
  Certifications
  <br/>
  <br/>
 </strong>
 Sales Management Certification
</div>


Sales Manager

Halan - حالا

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The Sales Support Specialist is responsible for providing administrative and operational support to the sales team to ensure smooth and efficient sales processes. This role involves handling customer inquiries, preparing sales documents, and coordinating between the sales team and other departments to achieve sales targets.
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ol>
  <br/>
  <li>
   Assist the sales team in preparing proposals, contracts, and sales presentations.
  </li>
  <br/>
  <li>
   Respond to customer inquiries and provide product or service information.
  </li>
  <br/>
  <li>
   Maintain and update customer databases and sales records.
  </li>
  <br/>
  <li>
   Coordinate with the logistics and finance departments to ensure timely delivery and payment processing.
  </li>
  <br/>
  <li>
   Track sales performance and generate reports for the sales manager.
  </li>
  <br/>
  <li>
   Handle administrative tasks such as scheduling meetings, managing calendars, and organizing sales materials.
  </li>
  <br/>
  <li>
   Provide post-sales support to ensure customer satisfaction.
  </li>
 </ol>
</div>


Sales Support Officer

Breakthru Beverage Group

<p></p><div><p><b>Time Type:</b></p>
Full time<p></p><p><b>
Remote Type:</b></p><p></p><p><b>
Job Family Group:</b></p>
Sales<p></p><p><b>
Job Description Summary:
</b></p>Position Summary:<br>
Leads, trains, and supports the activities and operations of the Off-Premise Wine and Spirits Merchandisers to drive volume and profit growth in accounts and provide support to Sales Consultants and District Managers.<br>
<br>
Role will be based in Sacramento supporting surrounding areas.<p></p><p><b>
Job Description:</b></p><p></p><p><b>
Job Responsibilities:</b></p><p>
Coordination of daily workload and bookings (align with Router). Communicate with Sales Manager and District Managers on daily bookings, staffing shortfalls, special projects, additional needs, etc.</p><ul><li>
Meet with key customers for review purposes. Prepare and present Merchandiser standards and value to key customers.</li><li>
Develop and maintain consistent merchandising standards. Conduct field sets for merchandising team training. Manage/maintain information for Merchandiser Comp Pool, Merchandiser GSM, incentives, etc.</li><li>
POS (large) delivery and set up for thematic displays and key account planner activity.</li></ul><p>
Lead the activities and operations of merchandisers.</p><ul><li>
Training (new Merchandisers and on-going development of existing Merchandisers).</li><li>
Conduct weekly work-withs (ride-along) with Merchandising staff.</li><li>
Actively recruit for merchandising workforce.</li><li>
Administer duties to include, but not limited to, verify weekly time cards, review, confirm, and approve team time off, conduct Merchandising team meetings, attend Division Sales meetings, conduct employee evaluations/reviews.</li></ul><p>
Other duties, as assigned by the jobholder&rsquo;s supervisor, may also be required.</p><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Bachelor&rsquo;s degree in related field and/or equivalent training and work experience</li><li>
Minimum of 5 years&rsquo; experience in merchandising and Off-Premise sales support role</li><li>
Proficient PC skills using MS Office and other various computer programs including presentation software</li><li>
Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service skills</li><li>
Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines</li><li>
Analytic and Reporting skills</li><li>
Utilize sound judgement and problem-solving skills</li><li>
Ability to work in fast-paced, high-volume, team environment</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
Prior supervisory experience</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone</li></ul><p></p><p><b>
Competencies:</b></p><ul><li>
May help coordinate the work of junior members of the team.</li><li>
Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.</li></ul><p></p><p><i>
This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.</i></p><p></p><p>
Salary and Benefit Statement:<br>
 Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills, and prior relevant experience.<br>
<br>
Compensation</p><ul><li> Salary Range: $ 64,320.00 - $ 87,060 Annually</li><li> 10% Annual Bonus Potential</li><li> Mileage Reimbursement at 70 cents per Business Miles driven</li></ul><p>
Benefits</p><ul><li> Medical (HMO &amp; PPO), Dental, Vision (PPO)401(k) matching.</li><li> Annual PTO Accrual and holidays</li><li> Rollover Flexible Spending Accounts (FSAs)</li><li> Free Life and AD&amp;D Insurance Employee Assistance Program</li></ul><p></p><ul><li></li></ul><p>
Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.</p></div>

Supervisor, Merchandisers - Sacramento

Living Spaces

<div></div><div><div>Position Summary
</div>The primary role of the Sales Support Lead is to oversee all aspects of Retail Operations using Standard Work and the Operations Guest Engagement Model. The Sales Support Lead will train and supervise the operational duties of Sales Specialists 2.<div></div><div>
Position Description</div><div>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</div><ul><li><div>
Support store leadership in evaluating behaviors, training, and development of Sales Specialists II in operational tasks such as cash handling, complex transactions, and post-purchase order management.</div></li><li><div>
Build schedules to ensure coverage is optimized to support business needs, as assigned by the Sales Support Manager.</div></li><li><div>
Complete Daily, Weekly, Monthly, and Quarterly Operations Standard Work in a timely manner.</div></li><li><div>
Utilize the Operations Onboarding program to facilitate training for Sales Specialist II. Demonstrate processes, provide hands-on practice, and conduct role plays to ensure they receive training on common guest engagement scenarios.</div></li><li><div>
Provide feedback to the General Manager and direct manager on team members' training progress.</div></li><li><div>
Conduct Asset Protection Audits to evaluate adherence to Standard Operating Procedures. Provide feedback to store leadership when errors and high-risk trends are identified.</div></li><li><div>
Execute and manage Cash and Check Handling Standard Operating Procedures. Observe Sales Specialist II behaviors to validate SOP execution and provide coaching when necessary.</div></li><li><div>
Assist Store Leadership in resolving Guest Escalations. Use de-escalation techniques to provide optimal customer service. Observe Sales Specialist II for proper use of de-escalation techniques, training and coaching where needed.</div></li><li><div>
Execute Standard Work and related SOPs for the setup and maintenance of prep kitchen and Beverage Bar to ensure food safety standards are met.</div></li><li><div>
Execute cash office procedures to exacting standards, ensuring compliance from Sales Specialists II with both observation and review of Cash Office Documents preparation.</div></li><li><div>
Complete required training in WorkDay and other platforms as assigned, in the expected time frame. Partner with store leadership to ensure all required team members have completed Operations training courses.</div></li><li><div>
Conduct routine talent conversations with management to develop leadership skills and build a talent &ldquo;bench&rdquo; for future Sales Specialists II and the Back Office Lead.</div></li><li><div>
Perform duties as the &quot;Sales Floor Leader&quot; and &quot;Guest Engagement Leader&quot; to drive results that increase sales, as assigned by Store Management. Monitor Team Member interactions with guests, pair Sales Specialists with Guests, and maintain constant awareness of guest pairing with the Sales team throughout the store.</div></li><li><div>
Manage store supply inventory and budget, as assigned by the Sales Support Manager. Place supply orders with approved vendors, ensure purchase orders and invoices are accurate, and provide them to Accounts Payable in a timely manner.</div></li><li><div>
Operate as &quot;Manager on Duty&quot; as assigned, with regards to Discounts, Escalations, SKU Checks, Specialty system payments, and order modifications.</div></li><li><div>
Work Operations reporting daily to resolve potential sales errors and address guest follow-up requests.</div></li><li><div>
Engage with guests throughout the store, provide sales assistance, and uphold a high standard of guest service to ensure an exceptional experience.</div></li></ul><div></div><div>
Qualifications</div><div>
Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred. Three years of supervisory experience required. Equivalent combination of education and experience will be considered.</div><div><br>
Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.</div><div></div><div>
Position Hiring Range</div><div>
The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant&rsquo;s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.</div><div></div>
Compensation: $18.00 - $23.40<div></div><div>
Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI&rsquo;s.</div><div></div><div>
Benefits Include:</div><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
401(k) (full and part time eligible)</li><li>
Vacation</li><li>
Sick Time</li><li>
Flex Spending Account</li><li>
Employee Assistance Program</li></ul><div></div><div>
For more details, please visit our website at: Careers (<div>livingspaces.com</div>)</div><div></div><div>
Equal Opportunity Employer</div><div>
It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person&rsquo;s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.</div><div></div><div>
E-Verify</div><div>
Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.</div><div></div><div><div>
Applicant Privacy</div></div></div>

Sales Support Lead

Search 10000+ Sales support manager jobs near you this November. New roles added regularly across leading industries. Apply today.