sales support specialist

SIEGWERK

<div><div>Our Benefits &ndash; What We Offer You?</div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div> 
Your Tasks &ndash; What You can expect as Customer Service Specialist?</div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div> 
Your Profile &ndash; What do You bring as Customer Service Specialist?</div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Customer Service Specialist

Damen Middle East

Sales &amp; Marketing Specialist &ndash; Content Abu Dhabi, UAE (Office-based)Damen Shared Services Abu Dhabi is looking for a creative and detail-oriented Sales &amp; Marketing Specialist - Content to support our global Sales teams. This is an office-based, non-client-facing role focused on developing high-quality presentations, marketing materials, and visual content that enable our Sales teams to succeed.Key Responsibilities<ul><li>Create engaging PowerPoint presentations, sales decks, and proposals</li><li>Work with Sales Manager to develop marketing materials (flyers, brochures, one-pagers)</li><li>Work with Sales Team in design visuals and infographics to simplify technical content</li><li>Produce short marketing videos and multimedia content</li><li>Use AI tools to enhance content creation and efficiency</li><li>Support internal stakeholders with high-quality, timely deliverables</li><li>Sales coordination</li></ul>Requirements<ul><li>2&ndash;5 years&rsquo; experience in marketing, design, or content creation</li><li>Strong skills in PowerPoint and design tools (Adobe, Canva, etc.)</li><li>Creative mindset with strong attention to detail</li><li>Able to work independently, critical mindset and personal initiative</li><li>Good communication skills (internal stakeholder coordination)</li><li>Experience with video editing and AI tools is a plus</li></ul>Why Join Damen Work for a globally recognized maritime and engineering company and be part of a growing Shared Services hub in Abu Dhabi. You will collaborate with international teams across Europe and the Middle East while working with modern tools, including AI-driven content creation, in a dynamic and supportive environment that offers opportunities for learning and development.Pay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>Are you available to join on immediate base? </li><li>Do you have online portfolio we can evaluate and check? </li></ul>Experience:<ul><li>sales &amp; marketing support: 4 years (Required)</li><li>UAE/ GCC : 3 years (Required)</li><li>Adobe package : 3 years (Required)</li><li>sales support: 3 years (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Work Location: In person

Sales & Marketing Specialist - Content

Roof Wranglers Group

About Roof Wranglers GroupRoof Wranglers Group is a rapidly growing roofing, interior/exterior remodeling, and insurance restoration company serving homeowners throughout Pennsylvania and New Jersey.Our mission is simple: provide homeowners with a premium experience while delivering exceptional roofing, siding, gutter, window, and interior/exterior solutions.We are building a high-performance sales organization and are looking for an ambitious Inside Sales Coordinator who will become the engine behind our sales team.This is not a traditional customer service position. This is a sales-focused role responsible for generating opportunities, supporting our Roofing Consultants, qualifying homeowners, and helping drive company revenue.Position OverviewThe Inside Sales Coordinator &amp; Financing Specialist is responsible for managing the front end of the sales funnel.This role serves as the primary point of contact for company-generated leads and is responsible for:<ul><li>Lead qualification</li><li>Appointment setting</li><li>Follow-up and lead nurturing</li><li>Financing assistance</li><li>CRM management</li><li>Sales support</li></ul>The ideal candidate combines the communication skills of an inside sales professional with the consultative abilities of a financing specialist.Primary ResponsibilitiesLead Qualification &amp; Appointment Setting<ul><li>Contact all inbound leads immediately.</li><li>Make outbound calls to homeowners.</li><li>Re-engage aged leads and unsold estimates.</li><li>Qualify homeowners based on project needs and timelines.</li><li>Schedule inspections and consultations for Roofing Consultants.</li><li>Confirm appointments and maximize show rates.</li><li>Execute follow-up campaigns through phone, text, and email.</li></ul>Sales Support<ul><li>Support Roofing Consultants before and after appointments.</li><li>Maintain sales pipeline activity.</li><li>Ensure leads are progressing through the sales process.</li><li>Track appointment outcomes and next actions.</li><li>Assist management in monitoring lead conversion metrics.</li><li>Support referral and customer retention programs.</li></ul>Financing Assistance<ul><li>Educate homeowners on available financing programs.</li><li>Assist customers with financing applications.</li><li>Help identify financing opportunities early in the sales process.</li><li>Coordinate financing approvals with lending partners.</li><li>Remove financial barriers that prevent homeowners from moving forward.</li><li>Support sales representatives by ensuring financing-ready appointments.</li></ul>CRM &amp; Data Management<ul><li>Maintain accurate customer records.</li><li>Track all communication activities.</li><li>Monitor lead status and pipeline progression.</li><li>Generate reports related to lead conversion and sales activity.</li><li>Ensure proper documentation and follow-up compliance.</li></ul>Homeowner Experience<ul><li>Deliver a professional and consultative customer experience.</li><li>Build trust quickly with homeowners.</li><li>Provide timely communication and follow-up.</li><li>Serve as a reliable point of contact throughout the sales process.</li></ul>Daily Activity ExpectationsDaily<ul><li>75&ndash;120 outbound calls</li><li>20+ live homeowner conversations</li><li>10&ndash;20 text conversations</li><li>Immediate response to inbound leads</li><li>CRM updates in real time</li></ul>Weekly<ul><li>15&ndash;25 qualified appointments</li><li>Consistent follow-up on all active opportunities</li><li>Appointment confirmation activity</li><li>Sales pipeline review</li></ul>Preferred BackgroundsWe strongly encourage candidates with experience in:<ul><li>Mortgage lending</li><li>Banking sales</li><li>Auto finance</li><li>Insurance sales</li><li>Home improvement financing</li><li>Financial services</li><li>Call center sales</li><li>Appointment setting</li><li>Roofing, restoration, or home services</li></ul>Required Qualifications<ul><li>Excellent verbal communication skills</li><li>Strong phone presence</li><li>Sales-oriented mindset</li><li>Strong organizational skills</li><li>Ability to multitask in a fast-paced environment</li><li>Comfortable with CRM technology</li><li>Self-motivated and goal-oriented</li><li>Coachable and team-focused</li></ul>Compensation StructureBase Salary$45,000&ndash;$55,000Appointment Quality Bonus<ul><li>Paid for held appointments</li><li>Additional bonus tiers for monthly appointment volume</li></ul>Closed Sale Bonus<ul><li>Bonus paid on company-generated leads that result in signed contracts</li></ul>Financing Bonus<ul><li>Bonus for approved financing applications</li><li>Bonus for financed projects that move forward</li></ul>Revenue Performance BonusAdditional bonus opportunities based on revenue generated from company-sourced leads.Expected Earnings: $90,000&ndash;$120,000+What Success Looks LikeA successful Inside Sales Coordinator will:<ul><li>Keep Roofing Consultants' calendars full.</li><li>Consistently generate qualified appointments.</li><li>Increase financing utilization.</li><li>Improve lead conversion rates.</li><li>Maintain excellent CRM data integrity.</li><li>Contribute directly to company revenue growth.</li></ul>Advancement OpportunitiesTop performers may advance into:<ul><li>Senior Inside Sales Coordinator</li><li>Sales Operations Manager</li><li>Customer Success Manager</li><li>Business Development Manager</li><li>Sales Manager</li></ul>At Roof Wranglers Group, you are not simply setting appointments&mdash;you are helping homeowners improve and protect their homes while driving the growth of one of the region's fastest-growing exterior remodeling companies.Pay: $45,000.00 - $55,000.00 per yearBenefits:<ul><li>Paid time off</li></ul>Application Question(s):<ul><li>1. How many outbound calls have you made in a typical day?</li></ul>0&ndash;25 25&ndash;50 50&ndash;75 75&ndash;100 100+<ul><li>2. Which best describes your experience?</li></ul>Mortgage Lending Banking Sales Insurance Sales Auto Finance Call Center Sales Appointment Setting Customer Service Other<ul><li>3. Are you comfortable making 75&ndash;100 outbound calls per day?</li></ul>Yes No<ul><li>Describe a time you overcame a customer's objection.</li></ul>(Short written response)Work Location: In person

Inside Sales Coordinator & Financing Specialist

AMIDEAST, Inc.

<div>COMPANY DESCRIPTION

Established in 1951, Amideast is an American nonprofit organization dedicated to creating hope, opportunity, and mutual understanding among people in the Middle East, North Africa, and United States through life-changing opportunities for education and cultural exchanges. Working with local, regional, and international partners, we provide programs and services that improve educational opportunity and quality, expand access to U.S. study, empower youth and women, strengthen local institutions, and develop language and professional skills for success in the global economy. Headquartered in Washington, D.C., Amideast operates offices in 11 countries in the MENA region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION

The Customer Service Specialist is the focal point of Amideast, serving customers&rsquo; needs and selling Amideast services. The Customer Service Specialist handles walk-ins applying Amideast policy and regulations and offers a professional service to elevate customer experience at Amideast and sell Amideast services. S/he provides customers assistance, receives their requests, and carries the necessary steps to fulfil those requirements. The Customer Service Specialist is accountable for courses/tests preparation registrations, books inventory and sales, and informing customers of all Amideast offerings where appropriate. The incumbent of the position will be responsible for achieving the department monthly sales targets as assigned by the direct supervisor.

RESPONSIBILITIES
<ul>
<li>Maintain a high level of a professional and cordial attitude dealing with customers</li>
<li>Respond to a variety of customers&rsquo; requests through offering accurate information and services</li>
<li>Work on the existing software CRM tool and achieve high level of accuracy for use</li>
<li>Maintain data and updates of existing shared sheets</li>
<li>Promote and sell Amideast offerings for walk-ins where appropriate</li>
<li>Answer calls, send emails, and whatsapp/SMS to achieve customer service sales targets</li>
<li>Sustain Amideast services offered according to policies and regulations</li>
<li>Suggest improvements in the quality of services offered to suit customers&rsquo; needs</li>
<li>Maintain data entry per business requirements</li>
<li>Issue various vouchers through CRM registration and paperwork</li>
<li>Involve in report writing through gathering necessary data</li>
<li>Perform a data analysis when needed</li>
<li>Participate in different training courses and meetings to enhance the quality of information given</li>
<li>Reviews and submits certification and accreditation requests per process for Alex candidates</li>
<li>Performs back office tasks related to Alex candidates, Proclass registrations, courier, reporting</li>
<li>Maintain a team-focused environment with CS colleagues and perform tasks assigned by the supervisor accurately</li>
<li>Coordinate with different departments per CS department processes</li>
<li>Perform EL class visits per schedule assigned by the supervisor and provide accurate feedback
</li><li>Retain candidates for the following rounds during class visits as a KPI for performance evaluation</li>
<li>Approach Placement test takers register in various Amideast offerings and achieve a high registration rate as a KPI for performance evaluation</li>
<li>Handles cash and manual swipe payments and reconciles cash daily with Finance</li>
<li>Assisting in social media campaigns, promotions, and collaborations that drive sales and brand visibility</li>
<li>Creating engaging and informative posts, images, and videos tailored to JD's audience across platforms like Instagram, Twitter, Facebook, and TikTok</li>
<li>Responding to comments, messages, and mentions to maintain a positive, interactive relationship with online customers</li>
<li>Working closely with the marketing and sales teams to align social media efforts with larger campaigns and promotional strategies
QUALIFICATIONS
 </li><li>Required:
</li><li>Bachelor&rsquo;s degree</li>
<li>2-3 years of working experience in a related field</li>
<li>Customer service and call center background</li>
<li>Outbound sales and upselling experience is an asset.
</li><li>Proficiency in computer skills, Microsoft Office (Word, PowerPoint, Outlook and others)
</li><li>Strong Excel experience and reporting</li>
<li>Possess strong decision making and problem-solving technique</li>
<li>Acquire time management, and multi-task skills with an ability to prioritize responsibilities</li>
<li>Attentive to details and possession of ownership responsibilities</li>
<li>Handle difficult situations independently and/or as a part of a team</li>
<li>Maintain a knowledgeable background in different services
Preferred:
</li><li>Professional Certifications (optional)
</li><li>Working the Evening shift occasionally</li>
<li>Double shift required in case of events, absences, leaves, and extreme workloads</li>
<li>TOEIC score of 700 or equivalent</li>
</ul>
The physical demands and work environment that have been described is representative of those employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee&rsquo;s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Positions that involve interaction with children will be required to read, acknowledge, and comply with and attend special training in accordance with the Child Protection and Safeguarding policy. All Amideast representatives must comply with the Code of Conduct and all applicable organizational policies which include but are not limited to, Anti-Human Trafficking and Prevention of Sexual Exploitation and Abuse.</div>

Customer Service Specialist (Egypt)

Petzl

<div>Petzl America is currently looking for an Account Services Representative to work in our Professional Division. If you seek a long term account management/customer service role; project a positive attitude; are a skillful communicator, in writing, in person and over the phone; possess superior accuracy &amp; proofreading skills; thrive in a fast paced environment; have a strong technical aptitude and have a personal interest in Petzl gear and its applications, this could be the position for you. Experience with SAP, Salesforce &amp; familiarity with Petzl's Professional product line are preferred.
The Pro Account Services Representative plays a critical role in delivering exceptional customer service and supporting Petzl's Pro Division sales efforts across the United States and/or Canada. Acting as the first point of contact for customer inquiries-including pricing, products, and scheduling-this individual will ensure fast and accurate order processing, clear communication, and collaborative issue resolution with internal departments.
By building and maintaining strong relationships with dealers, retail staff, and end consumers, the Pro Account Services Representative promotes customer loyalty and brand trust. The position works closely with Petzl sales representatives, internal departments, and external partners to ensure accurate information flow and seamless order management.
Key responsibilities include:
Customer Service &amp; Sales Support<ul><li>
Ensure delivery of excellent customer service through fast, accurate processing of orders and timely responses to inquiries.</li><li>
Serve as the first point of contact for general questions regarding pricing, products, scheduling, delivery, and order status.</li><li>
Build and maintain strong business relationships with clients to encourage repeat business and loyalty to the Petzl brand.</li><li>
Provide product and technical information to retailers and end users to support purchasing decisions and application knowledge.</li><li>
Respond promptly to calls, emails, voicemails, and all customer inquiries.</li></ul>
Order Management<ul><li>
Process customer orders with accuracy and timeliness.</li><li>
Manage order revisions and confirm changes with customers as needed.</li><li>
Optimize order consolidation for efficient shipping and receiving.</li><li>
Proactively communicate allocation timelines, deadlines for modifications, and order status updates.</li><li>
Monitor and correct daily order anomalies to improve operational efficiency across the organization.</li><li>
Accurately process bids and quotes, and actively manage backorders to ensure timely delivery and appropriate carrier settings.</li><li>
Minimize cancellations and chargebacks through effective order oversight.</li></ul>
Account / Customer Management<ul><li>
Maintain accurate records in Salesforce; flag updates or corrections for the appropriate teams.</li><li>
Open and manage Customer Care files for any incoming order issues or errors.</li><li>
Develop and document account-specific procedures and ensure cross-training with at least one other team member for continuity during absences.</li><li>
Communicate account updates, credit status, and other critical information to customers as needed.</li></ul>
Interdepartmental Collaboration<ul><li>
Work with the Vendor Compliance Specialist on special order allocations.</li><li>
Coordinate with the Inventory Manager on large or exceptional orders.</li><li>
Partner with the Distribution Center for special shipping arrangements.</li><li>
Resolve credit hold issues in collaboration with the Finance team.</li><li>
Support the Sales team in achieving or exceeding sales targets by ensuring customer satisfaction and operational excellence.</li></ul>
The preferred start date will be as soon as possible. The position is full-time, non-exempt and qualifies for full health and welfare benefits, including a generous paid time off policy, a profit sharing plan, a 401(k) plan with match, and an extensive list of perks along with the opportunity to work a hybrid schedule of 3 days in office, 2 days working from home once training is complete. Our workplace environment and policies truly reflect our commitment to being a great place to work.
Our Platinum LEED certified building is located at 2929 Decker Lake Drive, Salt Lake City, UT.</div>

Customer Sales & Support Representative

Mediaac Advertising

Job Title: Event and Sales Coordinator - Female Pay: 2,500.00 (AED) &ndash; 3,500.00 (AED) per month Location: Dubai, UAE Job Type: Full-time Work Location: In personAbout the RoleWe are looking for two organized and client-focused Event and Sales Coordinators to join our growing team in Dubai. You will work on diverse corporate and commercial projects, supporting both event execution and sales activities including corporate gatherings, brand activations, product launches, exhibitions, and property showcases.Key Responsibilities<ul><li>Coordinate and execute events including:</li><li>Corporate meetings, conferences, and networking sessions</li><li>Product launches, exhibitions, and brand activations</li><li>Social media&ndash;driven events and influencer gatherings</li><li>Property/real estate open houses and client appreciation events</li><li>Assist the sales team with lead generation, client follow-ups, and proposal preparation.</li><li>Communicate with vendors, venues, and suppliers to ensure seamless event logistics.</li><li>Prepare event rundowns, checklists, and on-site coordination sheets.</li><li>Manage RSVP lists, guest registration, and post-event feedback collection.</li><li>Support sales administration including updating CRM, preparing quotations, and sending contracts.</li><li>Ensure all events align with client branding and company sales goals.</li><li>Handle on-site event setup, guest reception, and coordinator duties during events.</li><li>Sales suport and Schedule and attend meeting with the clint.</li></ul>Requirements<ul><li>Proven experience in event coordination, sales support, or a similar client-facing role.</li><li>Strong organizational and multitasking skills.</li><li>Excellent verbal and written communication skills in English (Arabic is a plus).</li><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.</li><li>Ability to work under tight deadlines and manage multiple events simultaneously.</li><li>Professional, presentable, and customer-service oriented.</li><li>Valid UAE driving license (preferred but not mandatory).</li></ul>Schedule &amp; Benefits<ul><li>Salary: 2,500 &ndash; 3,500 AED/month</li><li>Benefits: Visa + medical insurance (as per UAE labor law)</li><li>Availability: Immediate</li></ul>Additional Full-Time Duties<ul><li>Maintain event supplies, marketing materials, and sales documents.</li><li>Assist in pre-event planning (venue sourcing, vendor coordination, guest lists).</li><li>Travel to client locations and event venues across Dubai and other emirates.</li></ul>Pay: AED2,500.00 - AED3,500.00 per monthWork Location: In person

Event Coordinator

Yoocha Matcha

YOOCHA MATCHA&trade; is a dynamic matcha supplier for 1500+ cafes &amp; speciality coffee shops across GCC. We are looking for a skilled Sales Support Coordinator to drive sales growth in the UAE market and support the sales team in achieving their targets.Job Responsibilities: <ul><li>Manage and maintain sales records, reports, client registry, etc</li><li>Manage phone calls, handle client inquiries, and build strong relationships.</li><li>Act as a point of contact between the sales team, clients, and other departments.</li><li>Process sales orders and coordinate with the courier for orders to ensure accurate and timely delivery.</li><li>Generate sales reports to monitor performance</li><li>Assist the sales team with prospecting, lead generation, and follow-up activities.</li><li>Collaborate with marketing to align sales and promotional activities.</li></ul>Requirements: <ul><li>Bachelor's degree in Business or a related field.</li><li>2+ years of experience in Sales Support or Coordination.</li><li>Fluent in English and Tagalog (written and verbal).</li><li>Strong customer service and interpersonal skills.</li><li>Proficient in MS Office and familiar with CRM systems.</li><li>Highly organized with good time management and problem-solving skills.</li><li>Effective at teamwork and collaboration.</li><li>Currently in the UAE and available to start immediately.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Sales: 2 years (Preferred)</li></ul>Work Location: In person

Sales Support Coordinator (Tagalog Speaker)

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