implementation consultant Jobs in Hyderabad

implementation consultant

sap security consultant Jobs in Hyderabad

sap security consultant

salesforce consultant

Delaplex

<div>
 
 About Company
 
 
 
 Delaplex is currently seeking a Solution Architect to join our Consulting Services team, specifically to the Infor WMS (Warehouse Management Systems). Solution Architect provides leadership and direction to the on-site implementation team on the design and execution of the solution and definition of business process workflows that accompany the solution. This role aims to take ownership of a solution within an implementation project and architect for software solutions that solve the customers business problem, while generating maximum value for the customer.
 
 
 
 Position Name: Infor WMS Business Consultant
 
 
 
 
 Experience: 4- 8 years
 
 
 
 
 Qualifications &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Bachelor's or master's degree in computer science, Information Technology, or related field.
 </li>
 <li>
 Proven experience as a Business Consultant with domain experience in Infor WMS.
 </li>
 <li>
 Expertise performance tuning and database administration.
 </li>
 <li>
 Strong understanding of technical platforms, infrastructure, and database structures.
 </li>
 <li>
 Excellent problem-solving skills and the ability to work independently.
 </li>
 <li>
 Effective verbal and written communication skills; able to collaborate with stakeholders to resolve issues and estimate project timelines.
 </li>
 <li>
 Design reusable components and promote reusability using microservices-style architecture in SaaS environments.
 </li>
 <li>
 Provide guidance during implementation of product performance, support, and maintenance; deliver technical support including design review, installation, configuration, troubleshooting, and system testing.
 </li>
 <li>
 Contribute to practice growth by developing practice aids and best-practice collateral; conduct technical analysis sessions to translate functional and technical requirements into tailored solutions.
 </li>
 <li>
 Enable and deliver knowledge transfer to teams on best practices and emerging technologies.
 
 
 </li>
 </ul>
 Skills: performance tuninng,infor wms,warehouse management systems,database administration
</div>

Infor WMS Business Consultant

Insight Global

<div>
 
 Company: Insight Global
 
 
 Job Title: Relationship Manager
 
 
 Location: HiTEC City in Hyderabad, India
 
 
 Work Schedule: Mon-Fri onsite, 2PM-10PM IST
 
 
 
 
 
 About This Role:
 
 
 Insight Global is seeking a motivated professional to support one of our top Food &amp; Beverage clients, globally. This role will be responsible for general sales support, light technical support/coordination, administrative, and consultant support. The ideal candidate will act as a liaison between the Food &amp; Beverage client&rsquo;s, consultants, account management and back-office functions. This role includes daily interactions with consultants and a primary customer; requires strong organizational and interpersonal skills.
 
 
 
 
 
 What You'll Do:
 
 
 Sales Support
 
 
 o Support client Account Managers with administrative and customer service tasks o Create and update client specific sales documents, decks, and reports
 
 
 o Use and maintain CRM systems and tools (P-Zone/Atlis) o Attend and host meetings as needed with both external clients and internal teams
 
 
 o Build and maintain relationships with leaders, acting as an extension of the Account Manager
 
 
 o Attend and contribute to field initiatives, morning Zone meetings, trainings, company/team calls, quarterly wraps, goals, client interviews, and reports
 
 
 
 
 
 Administrative Support
 
 
 o Coordinate with recruiters to manage paperwork, compliance, and payroll requirements for new hire onboarding
 
 
 o Perform various ad-hoc tasks such as, but not limited to: requesting access for all incoming new consultants at client through MyIDM, submitting Staff Aug resources in Fieldglass for all competitive and PRE ID job postings, management of compliance of company onboarding, creating org charts, SOWs, market research, running credit checks, processing write off approvals, and completing cyber trainings
 
 
 o Assist with client global strategies and initiatives for account growth
 
 
 o Sending out weekly/monthly account statistics
 
 
 o Partner with Insight Global Corporate Functions (Payroll, HR, Helpdesk, Global Operations) to support advanced services within portfolio as needed
 
 
 
 
 
 Consultant Support
 
 
 o Manage and coordinate onboarding activities for contractors in accordance with the outlined compliance structure
 
 
 o Strategically leverage the Engage process to identify business, maintain a brand of care, and increase market share with our clients
 
 
 o Prioritize accuracy of system end dates and contract ending emails
 
 
 o Handle any consultant questions, issues, or escalations related to payroll, benefits, expenses, timesheets, etc.
 
 
 
 
 
 What You'll Need to Succeed:
 
 
 &bull; Effective time management and workload prioritization skills
 
 
 &bull; Flexibility to both work autonomously and collaboratively as a part of a team
 
 
 &bull; A sense of urgency and ability to work in a fast paced, ever-changing environment
 
 
 &bull; A passion for problem solving and a solution-oriented mindset in the face of challenges
 
 
 &bull; Proactive approach to scenarios
 
 
 &bull; Ability to effectively communicate both verbally and in writing (articulating messages, information, and ideas to a diverse audience)
 
 
 &bull; Strong relationship building skills, professionality, and the ability to build with internal and external audiences
 
 
 &bull; Demonstrated proficiency in Office 365: Word, Excel and PowerPoint, OneNote, etc
 
 
 &bull; Prior experience as a project coordinator and/or technical support specialist
 
 
 &bull; BS in Computer Science or similar education domain &bull; Flexible working hours (ideally 2PM to 10PM IST)
 
 
 
 
 
 Additional Info
 
 
 &bull; Local to Hyderabad, India
 
 
 &bull; On site expectations: corporate and customer on site travel as needed, but localized to Hyderabad
 
</div>

Relationship Manager

Aptimized

<div>
 
 
 
 ERP&ndash; SAP Security(BTP, S/4 HANA Cloud, SAC, Datasphere)
 
 
 
 
 
 
 
 We are looking for an experienced
 
 SAP Security Consultant
 
 with proven expertise in
 
 SAP Business Technology Platform (BTP)
 
 ,
 
 SAP Datasphere
 
 ,
 
 SAP Analytics Cloud (SAC) security
 
 ,
 
 SAP S/4HANA Public Cloud security along IAS/IPS
 
 . The consultant will be responsible for managing end-to-end security, system operations, and compliance, ensuring that SAP cloud and hybrid landscapes are secure, scalable, and audit-ready
 
 
 
 
 
 
 
 
 
 Location: Offshore
 
 
 
 
 Positions: One
 
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 SAP Security
 
 
 <ul>
 <li>
 Design and implement
 
 role-based access control (RBAC)
 
 across SAP applications (S4HANA / BTP / Datasphere / SAC)..
 </li>
 <li>
 Maintain and govern
 
 user, role, and authorization concepts
 
 aligned with business and compliance requirements.
 </li>
 <li>
 Collaborate with Basis and functional teams to manage
 
 authorization objects
 
 ,
 
 profiles
 
 , and
 
 security transports
 
 .
 </li>
 </ul>
 
 
 SAP Datasphere Security
 
 
 <ul>
 <li>
 Support and enhance
 
 spaces, roles, and access control models
 
 .
 </li>
 <li>
 Define
 
 row-level and object-level security
 
 for secure data consumption.
 </li>
 <li>
 Implement and monitor
 
 connection-level security
 
 between Datasphere, SAC, and other source systems.
 </li>
 <li>
 Ensure compliance and governance for enterprise data access.
 </li>
 </ul>
 
 
 SAP Analytics Cloud (SAC) Security
 
 
 <ul>
 <li>
 Configure
 
 authentication and authorization models
 
 (SSO, SAML, OAuth).
 </li>
 <li>
 Manage
 
 roles, content access, and data security
 
 in SAC.
 </li>
 <li>
 Support audits and ensure SAC aligns with organizational security policies.
 </li>
 </ul>
 
 
 SAP S/4HANA Public Cloud Security
 
 
 <ul>
 <li>
 Maintain
 
 business roles and authorization concepts
 
 in S/4HANA Public Cloud.
 </li>
 <li>
 Manage
 
 identity and access management (IAM)
 
 , including integration with SAP IAS/IPS.
 </li>
 <li>
 Support
 
 compliance, SoD analysis, and audit requirements
 
 .
 </li>
 <li>
 Work with functional teams to ensure secure business processes.
 </li>
 </ul>
 
 
 Collaboration &amp; Governance
 
 
 <ul>
 <li>
 Partner with audit, compliance, and IT security teams to align with governance standards.
 </li>
 <li>
 Document system and security configurations, processes, and controls.
 </li>
 <li>
 Provide
 
 best practices, advisory, and technical guidance
 
 to project and business teams.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </li>
 <li>
 
 6&ndash;10 years of SAP Security experience
 
 with strong focus on
 
 cloud solutions
 
 .
 </li>
 <li>
 Hands-on expertise with:
 </li>
 <li>
 
 SAP Datasphere security
 
 (roles, spaces, object/data-level access).
 </li>
 <li>
 
 SAP SAC security
 
 (authentication, authorization, content/data security).
 </li>
 <li>
 Good understanding of
 
 Identity Authentication Service (IAS)
 
 ,
 
 Identity Provisioning Service (IPS)
 
 </li>
 <li>
 Strong problem-solving, communication, and documentation skills.
 </li>
 </ul>
 
 
</div>

SAP Security Consultant

AutoRABIT

<div>
 
 
 
 
 
 AutoRABIT Profile
 
 
 
 
 
 
 
 
 
 AutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup &amp; Recovery complete, reliable, and effective. AutoRABIT&rsquo;s highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies, especially large ones who require enterprise strength and robustness in their deployment environment.&nbsp;AutoRABIT increases the productivity and confidence of developers which makes it a critical tool for development teams, especially large ones with complex applications. AutoRABIT has institutional funding and is well positioned for growth. Headquartered in the CA, USA and with customers worldwide, AutoRABIT is a place for bringing your creativity to the most demanding SaaS marketplace.
 
 
 
 Job Role
 
 
 We are looking for passionate and motivated&nbsp;
 
 Software Engineers
 
 &nbsp;with 2&ndash;3 years of experience to join our team. The ideal candidate should have strong&nbsp;
 
 problem-solving skills
 
 , hands-on knowledge of&nbsp;
 
 Java
 
 , and a basic understanding of&nbsp;
 
 web technologies
 
 &nbsp;and modern development practices. This role offers the opportunity to learn, grow, and contribute to real-world projects while working alongside experienced professionals.
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 
 
 Design, develop, test, and maintain software applications using&nbsp;
 
 Java
 
 &nbsp;and related technologies.
 
 
 
 </li>
 <li>
 
 
 
 Work on&nbsp;
 
 Spring Boot
 
 &nbsp;based services and web applications.
 
 
 
 </li>
 <li>
 
 
 
 Collaborate with cross-functional teams to analyze requirements and deliver solutions.
 
 
 
 </li>
 <li>
 
 
 
 Write clean, maintainable, and efficient code following best practices.
 
 
 
 </li>
 <li>
 
 
 
 Participate in&nbsp;
 
 code reviews
 
 , debugging, and troubleshooting issues.
 
 
 
 </li>
 <li>
 
 
 
 Use&nbsp;
 
 source code version control tools (e.g., Git)
 
 &nbsp;for code check-ins and collaboration.
 
 
 
 </li>
 <li>
 
 
 
 Continuously learn new technologies and contribute to improving team practices.
 
 
 
 </li>
 <li>
 
 
 
 Responsibility to adhere to set internal controls.
 
 
 
 </li>
 </ul>
 
 
 
 
 Required Skills
 
 
 
 
 <ul>
 <li>
 
 
 
 Strong&nbsp;
 
 problem-solving and analytical skills
 
 .
 
 
 
 </li>
 <li>
 
 
 
 Good understanding of&nbsp;
 
 Core Java
 
 &nbsp;(OOP concepts, Collections, Exception Handling, etc.).
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with&nbsp;
 
 Spring Boot
 
 &nbsp;framework.
 
 
 
 </li>
 <li>
 
 
 
 Basic understanding of&nbsp;
 
 web technologies
 
 &nbsp;(REST APIs, HTML/CSS/JavaScript).
 
 
 
 </li>
 <li>
 
 
 
 Knowledge of&nbsp;
 
 source control tools
 
 &nbsp;like Git (GitHub/GitLab/Bitbucket).
 
 
 
 </li>
 <li>
 
 
 
 Good communication skills and ability to work in a collaborative team environment.
 
 
 
 </li>
 </ul>
 
 
 
 
 Preferred Skills
 
 
 
 
 <ul>
 <li>
 
 
 
 Exposure to&nbsp;
 
 SQL / relational databases
 
 .
 
 
 
 </li>
 <li>
 
 
 
 Awareness of&nbsp;
 
 Agile development practices
 
 .
 
 
 
 </li>
 <li>
 
 
 
 Familiarity with&nbsp;
 
 unit testing frameworks
 
 &nbsp;(JUnit, Mockito).
 
 
 
 </li>
 <li>
 
 
 
 Internship or project experience with Java-based applications.
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualification
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Bachelor&rsquo;s / master's degree in computer science
 
 , Engineering, or related field.
 
 
 
 </li>
 </ul>
 
 
 
 
 Interview Process
 
 
 
 
 <ul>
 <li>
 
 
 
 Written Programming&nbsp;Test - Hyderabad Office&nbsp;
 
 
 
 </li>
 <li>
 
 
 
 Technical Interviews &amp; HR Interview at AutoRABIT office in Hyderabad
 
 
 
 </li>
 </ul>
 
 
 
 
 Location:
 
 &nbsp;Hyderabad
 
 
 Compensation:
 
 &nbsp;13 LPA
 
 
 Work Mode:
 
 &nbsp;Hybrid &ndash; 3 days a week at the Office
 
 
 Experience:
 
 &nbsp;2- 3 years
 
 
 Website:
 
 &nbsp;www.autorabit.com
 
 
 
</div>

Software Engineer

HighRadius

<div>
 
 
 About Us
 
 
 HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the
 
 CFO, has transformed critical financial processes for over 800+ leading companies worldwide.
 
 Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg
 
 Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury,
 
 and record-to-report processes, earning us back-to-back recognition in Gartner's Magic
 
 Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
 
 With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding
 
 $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning
 
 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and
 
 diverse individuals to join us on this exciting path to becoming a publicly traded company and
 
 shaping our promising future.
 
 
 
 
 Job Summary
 
 
 The Consultant will be responsible for owning and executing HighRadius Cloud product
 
 implementations for Fortune 2000 clients. The Consultant is responsible for delivering the project
 
 with good quality, high value and great customer satisfaction within the project timelines. This
 
 job profile will offer an individual high visibility with regular client interaction as he/she will be the
 
 main Point of Contact during Build, Testing and Hypercare phases of Highradius Product
 
 Implementation. The candidate must be well organized, detail oriented and possess excellent
 
 communication skills.
 
 
 
 
 Key Responsibilities
 
 
 ● Carry out end-to-end client implementation of HighRadius Cloud products for Fortune
 
 2000 companies across the globe.
 
 ● Writing SQL scripts for data gathering and configuration.
 
 ● Run and execute the project through the various phases of the project life cycle
 
 including Requirement Gathering, Design, Configuration, Testing, Cutover, Go-live and
 
 Hyper-care.
 
 ● Able to build rapport with clients and manage them effectively. Will require to conduct
 
 UAT and support shadow sessions with clients effectively.
 
 ● Closely collaborate with cross functional teams such as Product Management,
 
 Engineering, Technical teams &amp; QA to deploy the projects with the agreed KPIs
 
 ● Test end-to-end Process flows, drive adoption by giving hand-on end user journey
 
 training and validate value outcomes
 
 ● Keep the Delivery Manager and/or Program Director honest and up to date on any
 
 potential risks related to Project Implementation
 
 
 
 
 Skill &amp; Experience Needed
 
 
 ● 2-4 years of professional services experience
 
 ● Bachelor's or Master&rsquo;s Degree (preferably from a top reputed university)
 
 ● Good understanding of SDLC processes and Functional Consulting experience,
 
 ● Very good communication, Analytical, problem solving, presentation, Organizational
 
 and Collaboration skills
 
 ● Exposure to international clients / projects, Exposure to BA, Domain Knowledge, Team
 
 player
 
 ● Experience with Order-to-Cash(O2C) related business process is a plus
 
 
 
 
 What You&rsquo;ll Get
 
 
 ● Competitive salary.
 
 ● Fun-filled work culture (https://www.highradius.com/culture/)
 
 ● Equal employment opportunities.
 
 ● Opportunity to build with a pre-IPO Global SaaS Centaur.
 
</div>

Implementation Consultant

Deloitte

<div>
 
 Summary
 
 
 
 
 Position Summary
 
 
 
 
 Finance Transformation
 
 
 
 Join our Finance Transformation practice to help Deloitte client service teams define and execute Finance and Global Business Services agendas and strategies. You will work with world-class teams and insights, helping support delivery in challenging environments, market uncertainty, technology development, and regulatory considerations to help unlock value. Your work may span strategy, operations, process design, and technology as we collaborate with teams to enable transforming finance.
 
 
 
 Position Summary
 
 
 
 
 Level: Global Business Services Consultant
 
 
 
 As a Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements .
 
 
 
 Work you&rsquo;ll do:
 
 
 
 As a Consultant in Deloitte&rsquo;s Global Business Services and Location Strategy team, you will:
 
 
 <ul>
 <li>
 Support in Global Business Services (GBS) strategy and execution across Shared Services, Outsourcing, and Centers of Excellence, including location strategy
 </li>
 <li>
 Develop client strategies to improve process efficiency and drive cost reduction
 </li>
 <li>
 Assess markets to identify optimal office locations
 </li>
 <li>
 Conduct client interviews, workshops, and training sessions
 </li>
 <li>
 Identify and deploy relevant tools/techniques, including business case development and financial modeling
 </li>
 <li>
 Synthesize and analyze data to deliver actionable recommendations
 </li>
 <li>
 Prepare client deliverables and documentation
 </li>
 <li>
 Collaborate with global teams and frame key questions to address complexity
 </li>
 <li>
 Develop engagement plans and roadmaps, manage scope changes, and build strong client relationships
 
 
 </li>
 </ul>
 
 The Team:
 
 
 
 Our Finance Transformation &ndash; Global Business Services (GBS) practice serves as a trusted advisor to CFOs, CIOs, COOs and other executives, helping shape the CFO agenda, improve operating models, and drive enterprise value in the digital economy. The GBS Advisory team partners with organizations to design and implement GBS strategies, including service delivery models, operating model transformation, and location strategies. Leveraging next-generation technologies like Generative AI, we drive innovation across Finance, Procurement, and IT. Our scope includes outsourcing advisory, vendor selection, and end-to-end transformation. We seek motivated individuals with strong analytical, communication, and consulting skills to join our dynamic GBS group
 
 
 
 Qualifications:
 
 
 
 
 Must have Skills:
 
 
 
 <ul>
 <li>
 1&ndash;5 years of relevant hands-on experience (post MS/MBA/CA)
 </li>
 <li>
 Strong core consulting skills: problem-solving, strategic thinking, effective communication
 </li>
 <li>
 Robust proficiency in PowerPoint and Excel
 </li>
 <li>
 Analytical and hypothesis-driven problem-solving approach
 </li>
 <li>
 Ability to process and analyze large financial and non-financial data sets
 
 
 </li>
 </ul>
 
 Good to have Skills:
 
 
 
 Experience in shared services, outsourcing, or global knowledge process firms; hands-on with operating model transformation, location strategy, or contract negotiations; ability to map and document current and future state processes; understanding of how business functions operate and how sector trends impact clients; understanding of cost reduction, financial modeling, and business case development; familiarity with finance/IT operations, project management, and process design; exposure to global clients, especially US-based stakeholders.
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 MBA, MS, CA or PhD from a leading school in India or abroad
 
 
 </li>
 </ul>
 
 Location:
 
 
 
 <ul>
 <li>
 Bengaluru/Hyderabad
 
 
 </li>
 </ul>
 
 Our purpose
 
 
 
 Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
 
 
 
 Our people and culture
 
 
 
 Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
 
 
 
 Professional development
 
 
 
 At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
 
 
 
 Benefits To Help You Thrive
 
 
 
 At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
 
 
 
 Recruiting tips
 
 
 
 From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
 
 
 Requisition code: 316453
</div>

FT-Global Business Services and Location Strategy -Consultant

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Social Support Supervisor, your primary role will be to manage a team of social support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 &nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Sprinklr, Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across social media platforms - X [formerly Twitter], Instagram, Facebook, Linkedin, Reddit, Google Appstore&nbsp;
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Minimum of 2 years of experience in social media support, managing teams that handled customer queries across platforms such as X (formerly Twitter), Instagram, Facebook, LinkedIn, Reddit, and Google Play Store.
 </li>
 <li>
 Proficient in navigating and utilizing Sprinklr tools and features effectively.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 <li>
 Willing to work from an office at Hyderabad, India
 </li>
 </ul>
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 
 P66289
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor (Social Media Support)

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