salesforce consultant

Intuitive (Intuitive Surgical)

<p></p><ul><div>Sunnyvale, CA, United States
</div><p></p><div>Not Remote
</div><p></p><div><div>Information Technology &amp; Systems</div>
</div><p></p><div>JOB215232</div></ul>
<br><p></p><div><p>Company Description</p><p>
It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at <b>Intuitive</b>. As a global leader in <b>robotic-assisted surgery</b> and <b>minimally invasive care</b>, our technologies&mdash;like the <b>da Vinci surgical system</b> and <b>Ion</b>&mdash;have transformed how care is delivered for millions of patients worldwide.</p><p>
We&rsquo;re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.</p><p>
The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful&mdash;because every improvement we make has the potential to change a life.</p><p>
If you&rsquo;re ready to contribute to something bigger than yourself and help <b>transform the future of healthcare</b>, you&rsquo;ll find your purpose here.</p>
<p>
Job Description</p><p><b>
Position Summary</b></p><p>
We are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the medical device industry. The ideal candidate will have deep expertise in Salesforce Service Cloud architecture, enterprise CRM transformation, and customer support operations, along with hands-on experience leading complex implementation programs.</p><p>
This role requires a strong technology leader who can partner with business stakeholders to modernize customer support processes, improve agent productivity, enhance customer experience, and deliver scalable enterprise solutions integrated with multiple business systems.</p><p><b>
Key Responsibilities</b></p><ul><li>
Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions.</li><li>
Partner with customer support, technical support, field service, quality, training, and commercial operations teams to define business requirements and scalable CRM solutions.</li><li>
Design and implement solutions leveraging:<ul><li>
Case Management</li><li>
Omni-Channel Routing</li><li>
Knowledge Management</li><li>
Entitlements &amp; SLAs</li><li>
CTI / Telephony Integration</li><li>
Digital Engagement</li><li>
Customer Communities / Experience Cloud</li><li>
Chatbots and AI-powered support</li><li>
Email-to-Case and Web-to-Case</li><li>
Service Console</li></ul></li><li>
Define enterprise architecture standards, integration frameworks, and data governance strategies.</li><li>
Lead discovery sessions, solution workshops, architecture reviews, and roadmap planning.</li><li>
Provide hands-on technical leadership for Salesforce configuration, customization, integrations, and deployment activities.</li><li>
Design integrations with ERP, product management, entitlement systems, field service, and enterprise platforms.</li><li>
Collaborate with business leaders to improve customer support KPIs including case resolution time, customer satisfaction, and agent efficiency.</li><li>
Ensure solutions align with compliance and validation requirements within regulated medical device environments.</li><li>
Mentor developers, administrators, architects, and business analysts on Salesforce best practices.</li><li>
Support release planning, DevOps processes, environment strategy, and governance.</li></ul>
<p>Qualifications</p><p><b>
Required Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Engineering, Information Systems, or related field.</li><li>
10+ years of Salesforce platform experience.</li><li>
5+ years of hands-on Salesforce Service Cloud implementation experience.</li><li>
Proven experience leading large-scale CRM and customer service transformation initiatives.</li><li>
Strong expertise in:<ul><li>
Salesforce Service Cloud</li><li>
Experience Cloud</li><li>
Salesforce Platform Architecture</li><li>
Customer Support Operations</li></ul></li><li>
Experience working in medical device, healthcare technology, or regulated industries.</li><li>
Strong understanding of customer service processes, support operations, and service lifecycle management.</li><li>
Hands-on experience with:<ul><li>
Apex</li><li>
Lightning Web Components (LWC)</li><li>
Salesforce Flow</li><li>
APIs and Integration Patterns</li><li>
Data Migration and Data Governance</li></ul></li><li>
Experience integrating Salesforce with ERP, telephony, knowledge management, and enterprise applications.</li><li>
Strong communication, leadership, and stakeholder management skills.</li><li>
Experience working within Agile and DevOps delivery models.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Salesforce certifications such as:<ul><li>
Salesforce Certified System Architect</li><li>
Salesforce Application Architect</li><li>
Service Cloud Consultant</li><li>
Integration Architect</li><li>
Experience Cloud Consultant</li><li>
Agentforce / AI-powered customer support</li></ul></li><li>
Knowledge of FDA-regulated environments and validation processes.</li><li>
Experience leading global delivery and offshore/onshore teams.</li></ul>
<p>Additional Information</p><div></div><p>
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.</p><p>
Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.</p><p>
Mandatory Notices</p><p>
U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR &sect;743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.</p><p>
Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government&rsquo;s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (&ldquo;TCP&rdquo;) (note: typically adds 2 weeks to the hiring process).</p><p>
For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee&rsquo;s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.</p><p>
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.</p><p>
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.</p><p>
This position may be filled at a different job level than listed here depending on<br>
business need and/or on the selected candidate&rsquo;s experience, knowledge and skills.<br>
Compensation will be based primarily on the job level at which the role is filled and the<br>
candidate&rsquo;s qualifications, consistent with applicable law.</p><p>
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.</p>
<p><b>Base Compensation Range Region 1:</b> $160,700 USD - $231,300 USD
<br>
<b>Base Compensation Range Region 2:</b> $136,600 USD - $196,600 USD
<br>
<b>Shift:</b> Day
<br>
<b>Workplace Type:</b> Onsite - This job is fully onsite.</p></div>

SFDC - Service Cloud Solutions Architect

Swedishtechnology

<p>Job Summary</p><p>We are seeking a skilled Salesforce Developer to design, develop, customize, and maintain Salesforce solutions that support business operations and digital transformation initiatives. The ideal candidate should have hands-on experience with Salesforce development, Apex, Lightning Web Components (LWC), integrations, and customization of Salesforce CRM modules.</p><p>The Salesforce Developer will work closely with business analysts, project managers, and stakeholders to deliver scalable and high-quality Salesforce applications.</p><p>Key ResponsibilitiesSalesforce Development</p><ul><li>Develop and maintain custom Salesforce applications.</li><li>Design and implement Apex Classes, Triggers, Batch Apex, and Queueable Apex.</li><li>Build Lightning Web Components (LWC) and Aura Components.</li><li>Create custom objects, fields, validation rules, workflows, approval processes, and flows.</li><li>Develop Visualforce pages when required.</li></ul><p>Integration &amp; APIs</p><ul><li>Integrate Salesforce with third-party applications and enterprise systems.</li><li>Develop REST and SOAP API integrations.</li><li>Work with middleware platforms and ETL tools.</li><li>Configure OAuth, Connected Apps, and secure API authentication.</li></ul><p>Data Management</p><ul><li>Perform data migration and data cleansing activities.</li><li>Manage Salesforce Data Loader and import/export processes.</li><li>Design data models and optimize Salesforce storage.</li></ul><p>Administration &amp; Support</p><ul><li>Troubleshoot and resolve Salesforce platform issues.</li><li>Manage user profiles, permission sets, and security settings.</li><li>Monitor platform performance and recommend improvements.</li><li>Support deployment activities across Sandbox and Production environments.</li></ul><p>Collaboration</p><ul><li>Gather business requirements and translate them into technical solutions.</li><li>Participate in Agile/Scrum ceremonies.</li><li>Prepare technical documentation and system designs.</li><li>Provide user training and technical guidance when required.</li></ul><p>Required QualificationsEducation</p><ul><li>Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or related field.</li></ul><p>Experience</p><ul><li>3+ years of Salesforce development experience.</li><li>Experience in Salesforce Sales Cloud and Service Cloud.</li><li>Experience with Salesforce Lightning Platform.</li></ul><p>Technical Skills</p><ul><li>Apex Programming</li><li>Lightning Web Components (LWC)</li><li>Salesforce Flows</li><li>Visualforce</li><li>SOQL &amp; SOSL</li><li>REST &amp; SOAP APIs</li><li>HTML, CSS, JavaScript</li><li>Git/GitHub</li><li>CI/CD Deployment Tools</li><li>Salesforce DX (SFDX)</li></ul><p>Preferred Skills</p><ul><li>Experience with Experience Cloud.</li><li>Experience with Marketing Cloud.</li><li>Experience with CPQ.</li><li>Experience with MuleSoft.</li><li>Knowledge of DevOps and CI/CD pipelines.</li><li>Experience with Agile methodologies.</li></ul><p>Salesforce Certifications (Preferred)</p><p>One or more of the following:</p><ul><li>Salesforce Certified Administrator</li><li>Salesforce Platform Developer I</li><li>Salesforce Platform Developer II</li><li>Salesforce App Builder</li><li>Salesforce Integration Architect</li><li>Salesforce Application Architect</li></ul><p>Required Competencies</p><ul><li>Strong problem-solving skills.</li><li>Excellent communication skills.</li><li>Ability to work independently.</li><li>Analytical thinking.</li><li>Team collaboration.</li><li>Attention to detail.</li></ul><p>Nice to Have</p><ul><li>Experience with ERP integrations (SAP, Oracle, Odoo).</li><li>Experience with AI-powered Salesforce features such as Einstein AI.</li><li>Experience in Government, Healthcare, Telecom, or Enterprise Digital Transformation projects.</li></ul><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Salesforce development : 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Preferred)</li></ul><p>License/Certification:</p><ul><li>Salesforce experience  (Required)</li></ul><p>Work Location: In person</p>

salesforce Developer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div>TCS has always been in the spotlight for being adept in &ldquo;the next big technologies&rdquo;. What we can offer you is a space to explore varied technologies and quench your techie soul.
</div>
<div></div><div>Role Name: Salesforce LWC Developer
</div><div>Desired Experience Range: 5 years to 14 Years
</div><div>Location of Requirement: Hyderabad
</div><div>Must-Have :
</div><div><ul><li>Should have 5+ years relevant experience in Apex/Aura/Integration/LWC/Sales and Service Cloud</li>
<li>Advanced knowledge of Salesforce permissions, roles, reports, dashboards, etc.</li>
<li>Experience with APIs and integrations.</li>
<li>Experience working on an Agile development team.</li>
<li>Experience with software development outside of the Salesforce ecosystem.</li>
</ul></div></div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>IT INFRASTRUCTURE SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>416846</div>
</div><div><div><b>Desired Skills</b></div>
<div>Salesforce(SFDC)</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING, BACHELOR OF TECHNOLOGY</div></div></div><div></div>

Salesforce LWC

LiveRamp

<div><p><b>LiveRamp is the data collaboration platform of choice for the world&rsquo;s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases&mdash;within organizations, between brands, and across its premier global network of top-quality partners.
</b></p><p></p><p><b>Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.</b></p>
<p>
L<b>iveRamp is the data collaboration platform of choice for the world&rsquo;s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases&mdash;within organizations, between brands, and across its premier global network of top-quality partners.</b></p><p></p><p><b>
Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.</b></p><p></p><p><b>
We are looking for a Senior Salesforce Engineer to lead the design, development, and maintenance of our Salesforce ecosystem. In this role, you will collaborate with cross-functional teams to deliver scalable solutions that enhance our business operations and customer experience.</b></p><p></p><h2 class="jobSectionHeader"><b>
You will:</b></h2><ul><li><p><b>
Design and develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives.</b></p></li><li><p><b>
Design and implement advanced Quote-to-Cash (Q2C) solutions using Salesforce Revenue Cloud Advanced (RCA), focusing on complex pricing models, amendment, renewal, and subscription management logic.</b></p></li><li><p><b>
Develop Apex classes, triggers, Visualforce pages, and Lightning components.</b></p></li><li><p><b>
Investigate, prototype, and deploy solutions leveraging Salesforce's AI capabilities (e.g., Agentforce, AI-driven segmentation) to modernize GTM and customer processes.</b></p></li><li><p><b>
Manage daily administration, configuration, and maintenance of Salesforce instances.</b></p></li><li><p><b>
Integrate Salesforce with third-party applications and internal systems.</b></p></li><li><p><b>
Design and implement data structures and signals within Salesforce to enable better AI/ML implementations</b></p></li><li><p><b>
Mentor junior developers and perform code reviews to ensure best practices.</b></p></li></ul><h2 class="jobSectionHeader"><b>
Your team will:</b></h2><ul><li><p><b>
Manage the full lifecycle of Salesforce projects, from requirements gathering with business stakeholders to deployment, ensuring solutions are scalable and aligned with the wider organization's best interests.</b></p></li><li><p><b>
Drive the continuous improvement and enhancement of the existing Salesforce platform, focusing on re-engineering core processes to support company growth and maintain data integrity.</b></p></li><li><p><b>
Collaborate cross-functionally to integrate Salesforce with various internal and third-party systems using web service APIs (REST, SOAP, BULK).</b></p></li></ul><h2 class="jobSectionHeader"><b>
About you:</b></h2><ul><li><p><b>
5-8+ years of experience in Salesforce development and architecture with a focus on GTM systems such as Lead-to-Order and Quote-to-Cash.</b></p></li><li><p><b>
Strong proficiency in Apex,Flows, SOQL, SOSL, and JavaScript.</b></p></li><li><p><b>
Hands-on experience with Lightning Web Components (LWC).</b></p></li><li><p><b>
Deep expertise with Salesforce CPQ/Revenue Cloud, particularly in complex Quote-to-Cash (Q2C) implementation.</b></p></li><li><p><b>
Salesforce Certified Platform Developer II (PDII).</b></p></li><li><p><b>
Demonstrated experience with AI-driven transformations in CRM and GTM systems, including using data to enable predictive and prescriptive capabilities.</b></p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Preferred Skills:</b></h2><ul><li><p><b>
Working knowledge of SDLC process (Waterfall and Agile) and Agile Scrum Methodology experience.</b></p></li><li><p><b>
Familiarity with AI-powered development, testing, and DevOps tools (e.g. Cursor Prompts).</b></p></li><li><p><b>
Experience designing or developing specialized AI agents for Salesforce operational efficiency, such as code review, governor limit checking, or automating test case creation.</b></p></li><li><p><b>
Knowledge of cross-system AI analysis to address integration issues in a multi-solution MarTech/GTM landscape.</b></p></li><li><p><b>
Good understanding of Salesforce CRM governor limits and the ability to optimize code to respect those limits.</b></p></li><li><p><b>
Experience with CI/CD DevOps tools and automation.</b></p></li></ul><h2 class="jobSectionHeader"><b>
More about us:</b></h2><p><b>
LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles&mdash;one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves.</b><b> </b><b>Click here</b><b> to learn more about Diversity, Inclusion, &amp; Belonging (DIB) at LiveRamp.</b></p><p></p>
<h2 class="jobSectionHeader"><b>
Benefits</b><b>:</b></h2><ul><li><p>
Flexible paid time off, paid holidays, options for working from home, and paid parental leave.</p></li><li><p>
Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, accident, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth, and more. Your medical benefits extend to your dependents including parents.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>More about us:</b></h2><p></p><h2 class="jobSectionHeader"><b><i>
LiveRamp&rsquo;s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles&mdash;one that informs how we hire, train, and grow our global team across nine countries and four continents. Click </i></b><b><i>here </i></b><b><i>to learn more about Diversity, Inclusion, &amp; Belonging (DIB) at LiveRamp.
</i></b></h2><p></p><p>We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.</p><p><b><br>
To all recruitment agencies</b>: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.</p></div>

Senior Salesforce Engineer

Steampunk

<div>Overview:
<div>
As a <b>Steampunk </b><b>Senior </b><b>Salesforce</b><b> Functional Analyst,</b> you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce platform. Develop, test, document and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as flows, validations, approvals, Visualforce pages, Lightning components, and everything clicks not code. Execute test plans to ensure quality delivery using test code and unit tests. Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.</div>
Contributions:
<ul><li>Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security, and data access, setting up flows, sharing rules and permission sets.</li><li>
Administer standard and custom fields, map them out across integrations</li><li>
Analyze database issues and troubleshoot problems.</li></ul><ul><li>
Assist in training rollouts to new users and grow the application knowledge.</li><li>
Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics</li><li>
Keep up to date on new Salesforce features</li></ul>
Qualifications:<br>
<div></div><ul><li>
Salesforce certified professional with a minimum of five years of Salesforce functional experience.</li><li>
Experience working with product owners to understand business needs and translate them into Salesforce specific user stories.</li><li>
Experience delivering a Salesforce project using Agile.</li><li>
Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities.</li><li>
Has experience leading, mentoring, and overseeing the work of junior functional resources.</li><li>
Certified Scrum Master preferred</li><li>
Must have a BA/BS degree.</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $115,000 to $170,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Senior Salesforce Functional Analyst

Daikin/Goodman Manufacturing

<div><h4 class="jobSectionHeader"><b>Detailed Description</b></h4>
<p>
The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle management, contact center operations, and process optimization, the Analyst enables the implementation of scalable and efficient customer service solutions. This role partners with stakeholders to design service-centric solutions, improve agent productivity, and enhance customer experience through data-driven insights.</p>
<h4 class="jobSectionHeader"><b>
Responsibilities may include:</b></h4>
<p><b>
Product Administration:</b><br>
Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.</p>
<p><b>
Requirements Gathering:</b><br>
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.</p>
<p><b>
Story Development:</b><br>
Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.</p>
<p><b>
Data Management:</b><br>
Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.</p>
<p><b>
Process Improvement:</b><br>
Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.</p>
<p><b>
User Acceptance Testing Management:</b><br>
Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.</p>
<p><b>
Agile Methodology:</b><br>
Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.</p>
<p><b>
Troubleshooting and Support:</b><br>
Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.</p>
<p><b>
Training:</b><br>
Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.</p>
<p><b>
Platform Updates:</b><br>
Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.</p>
<p><b>
Integration Support:</b><br>
Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.</p>
<p>
Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.</p>
<p><b>
Perform other tasks as assigned</b></p>
<h4 class="jobSectionHeader"><b>
Nature and Scope:</b></h4>
<ul><li>Applies advanced knowledge of Service Cloud and service operations processes</li>
<li>Works independently with limited supervision while managing projects and deliverables</li>
<li>May coach and guide junior analysts</li>
<li>Handles complex problems requiring analytical thinking and innovative solutions</li>
</ul><h4 class="jobSectionHeader"><b>Knowledge and Skills:</b></h4>
<ul><li>Intermediate knowledge of Microsoft Office, Jira, Confluence</li>
<li>Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)</li>
<li>Detail-oriented with a strategic mindset</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Proactive and self-driven with a continuous improvement mindset</li>
<li>Strong analytical skills with the ability to translate service data into actionable insights</li>
<li>Knowledge of data governance and data quality best practices</li>
</ul><h4 class="jobSectionHeader"><b>Experience:</b></h4>
<ul><li>5&ndash;10 years of experience with Salesforce or another CRM platform</li>
<li>Hands-on experience with Service Cloud (preferred)</li>
</ul><h4 class="jobSectionHeader"><b>Education:</b></h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li>
<li>Salesforce Service Cloud certification preferred</li>
<li>Master&rsquo;s degree is a plus</li>
</ul><h4 class="jobSectionHeader"><b>People Manager:</b></h4>
<p>
No</p>
<h4 class="jobSectionHeader"><b>
Physical Requirements/Work Environment:</b></h4>
<ul><li>Ability to perform essential responsibilities with or without accommodations</li>
<li>Collaborative team environment</li>
<li>May require occasional overtime during major releases or peak support periods</li>
</ul><h4 class="jobSectionHeader"><b>Reports To:</b></h4>
<p>
Manager, Product Owner &ndash; Salesforce Service Cloud</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Salesforce Business Analyst III - Service Cloud

Bounteous

<div><p><b>About This Role</b></p><div><div>
Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today&rsquo;s complex challenges and tomorrow&rsquo;s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data &amp; AI, Experience Design, and Marketing.</div><div></div><div><br>
Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.</div><div></div><div><p><br>
Bounteous is looking for a senior Salesforce Program Manager with CPQ experience to embed with one of our strategic enterprise clients and own end-to-end delivery of their Salesforce CPQ migration program.</p>
<p>
You will run the program &mdash; stakeholder alignment, sprint cadence, issue resolution, and cross-functional coordination across Sales, RevOps, and IT.</p>
<p>
This is a high-visibility, client-facing role where you represent the program at the leadership level from day one.</p>
</div></div><div><h3 class="jobSectionHeader"><b>
Information Security Responsibilities</b></h3><ul><li>
Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols</li><li>
Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets</li><li>
Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)</li><li>
Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information</li></ul></div><div><h3 class="jobSectionHeader"><b>
What You Will Do:</b></h3><ul>
<li>Own the full delivery lifecycle of a complex, multi-workstream Salesforce CPQ implementation</li>
<li>Drive stakeholder alignment across Sales, Revenue Operations, and IT leadership</li>
<li>Manage delivery cadence, sprint planning, risk tracking, and escalation resolution</li>
<li>Serve as the primary point of contact between client leadership and the delivery team</li>
<li>Keep the program on track and communicate status clearly to executive stakeholders</li>
</ul></div><div><h3 class="jobSectionHeader"><b>What You Bring:</b></h3><ul>
<li>10+ years in Salesforce program management, with direct hands-on experience owning CPQ implementations</li>
<li>A track record of delivering complex, multi-workstream enterprise programs end-to-end</li>
<li>Strong executive presence &mdash; you are comfortable representing the program in client leadership conversations</li>
</ul></div><div><h3 class="jobSectionHeader"><b>Nice to Have:
</b></h3><ul><li>Experience in SaaS or subscription-heavy Revenue Operations environments</li>
<li>Familiarity with Salesforce Revenue Cloud or ARM</li>
</ul></div><div><div>We invite you to stay connected with us by subscribing to our monthly job openings alert <b>here</b>.</div><div></div><div><br>
Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.</div><div></div><div><b><br>
#BI-Remote</b></div><div><b>
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Salesforce Program Manager with CPQ Exp - (Contract)

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