salesforce consultant

Elevation Solutions

<p><b>About Elevation Solutions</b></p><p>Elevation Solutions is a human‑focused, women‑owned Salesforce Consulting Partner dedicated to helping nonprofit and education organizations amplify their impact through the power of Salesforce. From strategic road‑mapping to full‑scale implementations and ongoing support, we design, build, and optimize technology that puts people first and delivers measurable results.</p><p><b>Why You&rsquo;ll Love Working Here</b></p><ul><li><b>Remote‑first flexibility.</b> Work from your home office (within your resident state where Elevation Solutions maintains a tax presence) and set your schedule around flexible core working hours. Requests to perform work outside your state require prior approval.</li><li><b>Recharge and refresh.</b> Enjoy Summer Hours (June&ndash;August) and a minimum of <b>three weeks</b> paid time off.</li><li><b>Robust benefits.</b> We contribute <b>99 %</b> of your base medical premium (and your dependents&rsquo;) and <b>50 %</b> of dental premiums.</li><li><b>Investing in you.</b> Annual technology stipend, 401(k) match, referral bonuses, and professional‑development budget.</li><li><b>Connected culture.</b> We prioritize collaboration, continuous learning, and fun through virtual coffee chats, Slack huddles, and periodic in‑person retreats.</li></ul><p><b>The Impact You&rsquo;ll Make</b></p><p>As a <b>Senior Salesforce Consultant</b>, you will serve as the strategic and technical lead on complex Salesforce engagements. You&rsquo;ll facilitate discovery sessions, translate business requirements into scalable solution designs, oversee configuration and integration efforts, and guide clients through change management, while mentoring team members and upholding industry best practices.</p><p><b>What You&rsquo;ll Do</b></p><ul><li><b>Lead discovery &amp; design.</b> Facilitate workshops, document current‑state processes, and develop future‑state solution architectures.</li><li><b>Architect multi‑cloud solutions.</b> Design and configure Salesforce orgs across Education Cloud, Nonprofit Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, leveraging declarative and programmatic tools.</li><li><b>Own project delivery.</b> Drive planning, backlog grooming, sprint reviews, UAT coordination, deployment, and post‑go‑live support.</li><li><b>Quality assurance.</b> Conduct peer design reviews and ensure adherence to security, performance, and scalability best practices.</li><li><b>Trusted advisor.</b> Guide client stakeholders on strategic road‑maps, adoption strategies, and measurable KPIs.</li><li><b>Mentor &amp; share knowledge.</b> Provide informal coaching to consultants and associates and contribute to internal enablement resources (no direct line‑management duties).</li><li><b>Support growth.</b> Collaborate with Engagement Directors and Solution Architects on estimates, proposals, and thought‑leadership content.</li></ul><p><b>What You Bring</b></p><ul><li><b>5+ years</b> of hands‑on Salesforce consulting or enterprise administration experience, including <b>3+ years</b> leading multi‑cloud implementations.</li><li><b>Salesforce Administrator</b> certification <b>plus two</b> Consultant‑level certifications (e.g., Nonprofit Cloud, Education Cloud, Sales Cloud, Service Cloud). Bonus for Platform App Builder, OmniStudio, Integration Architect, or Marketing Cloud Consultant.</li><li>Deep expertise in data migration, integration patterns, Lightning Web Components, Flows/Automations, and release management.</li><li>Proven ability to manage client relationships, facilitate workshops, and translate complex business needs into simple, scalable solutions.</li><li>Exceptional written and verbal communication skills; comfortable presenting to executive audiences.</li><li>Bachelor&rsquo;s degree or equivalent professional experience.</li><li>Must be authorized to work in the United States; visa sponsorship is unavailable.</li></ul><p><b>Bonus Points For</b></p><ul><li>Experience with agile PM tools (Jira, Asana) and DevOps pipelines (Gearset, Copado).</li><li>Familiarity with fundraising, program management, or student‑lifecycle processes in nonprofit or education sectors.</li><li>Contributions to Salesforce community events, blogs, or user groups.</li></ul><p><b>Our Interview Expectations: No AI-Generated Content</b></p><p>To ensure fairness, authenticity, and an equitable evaluation process, applicants must <b>not use AI tools to generate, refine, or script responses</b> during interviews or interview-related exercises. We want to understand your genuine experience and problem-solving approach, and your unassisted contributions provide the best insight into how you work</p><p><b>Ready to Elevate Your Career?</b></p><p>Submit your r&eacute;sum&eacute; and a brief cover letter at <b>admin@elevation.solutions</b> or through our . Applications are reviewed on a rolling basis. Let&rsquo;s build something meaningful together!</p><p>Pay: From $130,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Senior Salesforce Consultant (Education & Nonprofit)

Almosafer

<div>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry - we&rsquo;re helping shape its future. As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 </p>
 <p>
  We&rsquo;re united by a bold vision: To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our teams across Saudi Arabia and the wider region blend deep cultural understanding with forward-thinking innovation, shaping a new standard for travel.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  The Product Manager is responsible for gathering and challenging business requirements and translating them into solutions with the guidance of our Head of Salesforce Product. The Product Manager has experience implementing Salesforce.com functionality and acts as a knowledgeable liaison between business stakeholders and developers.
 </p>
 <p>
  The role requires close collaboration with business stakeholders, implementation teams, integration/development teams, and quality assurance teams to ensure successful delivery and continuous enhancement of the Salesforce ecosystem.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community
  </li>
  <li>
   Translate business requirements into user stories and well-architected solutions that leverage Salesforce platforms and products
  </li>
  <li>
   Provide detailed level-of-effort estimates and articulate benefits and risks of proposed solutions
  </li>
  <li>
   Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs
  </li>
  <li>
   Stay up to date with new Salesforce products, releases, and technical capabilities
  </li>
  <li>
   Work closely with cross-product teams to understand the impact of broader initiatives on Salesforce
  </li>
  <li>
   Lead daily stand-ups and manage backlog grooming processes
  </li>
  <li>
   Coordinate with business and technical teams to ensure smooth project and enhancement delivery
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Profile Requirements:
  </strong>
 </p>
 <ul>
  <li>
   B.S. Degree in Computing or a related field with at least 5 years of overall professional experience, including a minimum of 3 years in Product Management and 2 years as a Salesforce Developer and/or Software Engineer
  </li>
  <li>
   Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder (Salesforce Service Cloud Consultant certification is desirable)
  </li>
  <li>
   Domain experience in IT / CRM with strong knowledge of Salesforce Service Cloud, Sales Cloud, and Experience Cloud environments
  </li>
  <li>
   Hands-on experience with declarative functionality, Flow, Triggers, APEX, Lightning Web Components (LWC), Aura Components, migration tools, and SOQL
  </li>
  <li>
   Experience working in Agile environments using Jira and Confluence, including large call center implementations
  </li>
  <li>
   Travel and tourism industry experience is desirable
  </li>
  <li>
   Proficiency in Arabic and English with the ability to manage multiple initiatives in a fast-paced environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Being You @ Almosafer:
  </strong>
 </p>
 <p>
  At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 </p>
 <p>
  Here, you will find:
 </p>
 <p>
  A purpose-led workplace where your ideas can create real impact
 </p>
 <p>
  Ongoing learning and development to help you grow with intention
 </p>
 <p>
  Recognition that celebrates your wins, both big and small
 </p>
 <p>
  A community built on trust, curiosity, and shared momentum
 </p>
 <p>
  No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 </p>
</div>


Senior Manager - CRM Product Management

<div>
 Job description:
 <br/>
 <br/>
 <p>
  <strong>
   About the Company:
  </strong>
 </p>
 <p>
  At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry - we&rsquo;re helping shape its future. As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem. Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 </p>
 <p>
  We&rsquo;re united by a bold vision: To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond. Our teams across Saudi Arabia and the wider region blend deep cultural understanding with forward-thinking innovation, shaping a new standard for travel.
 </p>
 <p>
  <strong>
   About the Role:
  </strong>
 </p>
 <p>
  The Product Manager is responsible for gathering and challenging business requirements and translating them into solutions with the guidance of our Head of Salesforce Product. The Product Manager has experience implementing Salesforce.com functionality and acts as a knowledgeable liaison between business stakeholders and developers.
 </p>
 <p>
  The role requires close collaboration with business stakeholders, implementation teams, integration/development teams, and quality assurance teams to ensure successful delivery and continuous enhancement of the Salesforce ecosystem.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <p>
    Act as a consultant to the business with advanced knowledge of Service Cloud, Sales Cloud, and Salesforce Community
   </p>
  </li>
  <li>
   <p>
    Translate business requirements into user stories and well-architected solutions that leverage Salesforce platforms and products
   </p>
  </li>
  <li>
   <p>
    Provide detailed level-of-effort estimates and articulate benefits and risks of proposed solutions
   </p>
  </li>
  <li>
   <p>
    Collaborate with and manage Salesforce Developers to define appropriate technical strategies and designs
   </p>
  </li>
  <li>
   <p>
    Stay up to date with new Salesforce products, releases, and technical capabilities
   </p>
  </li>
  <li>
   <p>
    Work closely with cross-product teams to understand the impact of broader initiatives on Salesforce
   </p>
  </li>
  <li>
   <p>
    Lead daily stand-ups and manage backlog grooming processes
    <br/>
    Coordinate with business and technical teams to ensure smooth project and enhancement delivery
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Profile Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <p>
    B.S. Degree in Computing or a related field with at least 5 years of overall professional experience, including a minimum of 3 years in Product Management and 2 years as a Salesforce Developer and/or Software Engineer
   </p>
  </li>
  <li>
   <p>
    Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder (Salesforce Service Cloud Consultant certification is desirable)
   </p>
  </li>
  <li>
   <p>
    Domain experience in IT / CRM with strong knowledge of Salesforce Service Cloud, Sales Cloud, and Experience Cloud environments
   </p>
  </li>
  <li>
   <p>
    Hands-on experience with declarative functionality, Flow, Triggers, APEX, Lightning Web Components (LWC), Aura Components, migration tools, and SOQL
   </p>
  </li>
  <li>
   <p>
    Experience working in Agile environments using Jira and Confluence, including large call center implementations
   </p>
  </li>
  <li>
   <p>
    Travel and tourism industry experience is desirable
   </p>
  </li>
  <li>
   <p>
    Proficiency in Arabic and English with the ability to manage multiple initiatives in a fast-paced environment
   </p>
  </li>
 </ul>
 <p>
  <strong>
   Being You @ Almosafer:
  </strong>
 </p>
 <p>
  At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way. Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 </p>
 <p>
  Here, you will find:
 </p>
 <p>
  A purpose-led workplace where your ideas can create real impact
  <br/>
  Ongoing learning and development to help you grow with intention
  <br/>
  Recognition that celebrates your wins, both big and small
  <br/>
  A community built on trust, curiosity, and shared momentum
 </p>
 <p>
  No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 </p>
</div>


Openkyber

<div><p><b>Job Title:</b> Salesforce Data Cloud Consultant</p>
<p><b>Location :</b> Memphis, TN</p>
<p><b>Duration:</b> 24+ months contract</p>
<p><b>ESSENTIAL JOB FUNCTIONS</b></p>
<ul><li>Design and implement Data Cloud pipelines (Data Streams, DMOs, Calculated Insights) to build a scalable Profile System with high-quality identity resolution and golden records.</li>
<li>Build and optimize segments and activation to Marketing Cloud, Advertising platforms, Sales/Service, and Commerce with privacy-safe matching and deduplication.</li>
<li>Define and implement identity resolution rulesets (deterministic/probabilistic), tuning for precision/recall, and measurable profile completeness.</li>
<li>Implement data governance and consent modeling; ensure compliance (GDPR/CCPA) across ingestion, unification, and activation.</li>
<li>Partner with Marketing, Product, and CRM teams to translate business use cases into Data Cloud data models, insights, and event-driven activation.</li>
<li>Establish CI/CD, automated data quality checks, monitoring, lineage, and SLA reporting for ingestion and activation.</li>
<li>Collaborate on Lakehouse Federation/Zero-Copy patterns with Amazon Redshift/Databricks for analytics and ML integration (Einstein Studio or external).</li>
</ul><p><b>REQUIREMENTS</b></p>
<ul><li>5+ years in data engineering/CRM/CDP</li>
<li>2+ years hands-on with Salesforce Data Cloud (or similar CDP).</li>
<li>Strong SQL, identity resolution experience, and hands-on with Data Cloud entities (DMOs, Data Graphs, Calculated Insights, Segments, Activation).</li>
<li>Proven activation experience across Marketing Cloud, Advertising, and Sales/Service.</li>
<li>Experience with ETL/ELT, streaming (Kafka/Kinesis), APIs, and Git-based CI/CD.</li>
<li>Strong understanding of privacy/consent and PII/PHI protection.</li>
<li>Nice-to-Have: Python/dbt; MDM tools; Reverse ETL; Data warehouse experience (Amazon Redshift); Einstein Studio or model operationalization, Copado</li>
</ul><p><b>Top 3 Skills :</b> SQL, CRM/CDP, Salesforce Data cloud</p>
<p><b>For applications and inquiries, contact:</b> hirings@openkyber.com</p></div>

Senior Cloud Data Engineer

NTT DATA

<div><b>Req ID:</b> 363445
<br>
<br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.<br>
<br>
We are currently seeking a <b>Salesforce Service Cloud Architect -</b> to join our team in Parisipanny, New Jersey (US-NJ), United States (US).<br>
<br>
<b>Day to Day job Duties:</b><br>
<ul><li>
Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards</li><li>
Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case</li><li>
Lead the design of data models, security models, and sharing architectures</li><li>
Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi</li><li>
Evaluate and recommend AppExchange products and third-party tools as part of the solution landscape</li><li>
Create solution blueprints, sequence diagrams, and architecture documentation for development teams</li></ul><br>
<b>
Technical Leadership</b><br>
<ul><li>
Serve as the technical authority for Salesforce implementations, providing direction to developers, administrators, and functional consultants</li><li>
Enforce governance standards, design patterns, and best practices across all Salesforce projects</li><li>
Perform code reviews, solution assessments, and ensure compliance with Salesforce platform limits and security standards</li><li>
Mentor development teams and guide them on Apex, LWC, Integration, and Performance Optimization</li></ul><br>
<b>
Stakeholder &amp; Delivery Management</b><br>
<ul><li>
Collaborate with business analysts, project managers, and client stakeholders to translate requirements into robust technical designs</li><li>
Participate in solution estimation, RFP responses, and pre-sales activities, providing architectural recommendations and effort sizing</li><li>
Work with cross-functional teams (Infrastructure, Security, Data, and Integration) to ensure seamless end-to-end solution delivery</li><li>
Support release planning, DevOps strategy, and CI/CD pipelines for Salesforce environments</li></ul><br>
<b>
Governance &amp; Quality</b><br>
<ul><li>
Ensure compliance with Salesforce best practices, governor limits, and data security policies</li><li>
Establish and maintain architecture governance frameworks, technical documentation, and design repositories</li><li>
Lead performance reviews, scalability assessments, and security audits of Salesforce solutions</li></ul><br>
<b>
Basic Qualifications:</b><br>
<ul><li>
Minimum 10+ years of experience of Deep expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, REST/SOAP APIs</li><li>
Minimum 8+ years of experience Strong understanding of Salesforce data model, security, and integration architecture</li><li>
Minimum 10+ years of experience Hands-on experience designing and implementing Service Cloud, including Omni-Channel, CTI, Knowledge, and Case Management</li><li>
Proven track record of leading large-scale enterprise implementations</li><li>
Familiarity with DevOps tools (Copado, Jenkins, Git, Gearset) and CI/CD automation</li><li>
Experience in Agile delivery frameworks and global delivery models</li><li>
Excellent communication, presentation, and stakeholder management skills</li></ul><br>
<b>
Preferred Qualifications</b><br>
<ul><li>
Salesforce Certified Technical Architect (CTA) or actively pursuing CTA</li><li>
Knowledge of Field Service Lightning (FSL), Einstein Bots, or Salesforce Industries (Vlocity)</li><li>
Experience integrating Salesforce with legacy or cloud-based systems (AWS, Azure, SAP, etc.)</li><li>
Familiarity with Agile at Scale (SAFe, LeSS) and multi-cloud Salesforce implementations</li><li>
Personal Attributes</li><li>
Strategic thinker with a strong problem-solving and analytical mindset</li><li>
Excellent leadership and team collaboration abilities<br>
High attention to detail and commitment to quality<br>
Ability to manage multiple priorities and communicate effectively with both technical and business audiences</li></ul><br>
<b>
Salesforce Certifications -
</b><br>
<ul><li>Application Architect or System Architect</li><li>
Platform Developer I &amp; II</li><li>
Service Cloud Consultant</li></ul><br>
#LI-NorthAmerica<br>
<br>
<b>About NTT DATA</b><br>
<br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.<br>
<br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.<br>
<br>
<b>NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. </b><b>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</b></div>

Salesforce Service Cloud Architect -

Capgemini

<div><div><div><p>New York</p><div>
Salesforce Technology Analyst</div><p>
</p></div></div><p></p><div><div><div><div><div><p>
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you&rsquo;d like, where you&rsquo;ll be supported and inspired by a collaborative community of colleagues around the world, and where you&rsquo;ll be able to reimagine what&rsquo;s possible. Join us and help the world&rsquo;s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p><div><div><div><div>
Job Description:</div></div><div><div><p>
Role Overview</p><p>
We are seeking a Salesforce Technology Analyst to support enterprise CRM initiatives through business, system, and data analysis. This role partners closely with business, compliance, and technology teams to translate complex requirements into scalable, well-documented Salesforce solutions.</p><p>
The ideal candidate has strong analytical skills, hands-on Salesforce functional knowledge, and proven experience working in Agile delivery environments within regulated or enterprise settings.</p><p></p><p>
Key Responsibilities</p><ul><li>
Analyze business, system, and data requirements and translate them into actionable Salesforce and CRM solutions</li><li>
Partner with business, compliance, and technology stakeholders to document current and future-state processes</li><li>
Develop and maintain detailed artifacts including user stories, process flows, data mappings, and functional specifications</li><li>
Support Agile delivery by managing user stories, backlog refinement, sprint activities, and documentation using JIRA and Confluence</li><li>
Identify opportunities for automation, workflow optimization, and system integration to improve operational efficiency</li><li>
Validate solutions through UAT support, stakeholder walkthroughs, and release coordination</li><li>
Present findings, recommendations, and solution designs to business and technical audiences</li><li>
Maintain accurate documentation of system configurations and application states</li><li>
Stay current with Salesforce platform features, best practices, and emerging technologies</li></ul><p></p><p>
Required Qualifications</p><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or a related field</li><li>
5+ years of experience in business analysis, systems analysis, data analysis, or technical analysis</li><li>
Hands-on experience with Salesforce or CRM platforms, including understanding of:<ul><li>
Configuration concepts</li><li>
Data structures and objects</li><li>
Workflows and automation</li><li>
Reporting and dashboards</li></ul></li><li>
Experience working in Agile environments using JIRA and Confluence</li><li>
Strong stakeholder management, communication, and documentation skills</li><li>
Proven ability to work independently and manage multiple priorities</li><li>
Proficiency in Microsoft Excel, including pivot tables and data analysis</li></ul><p></p><p>
Preferred Qualifications</p><ul><li>
Salesforce Certified Platform Administrator</li><li>
Salesforce Certified Sales Cloud Consultant</li><li>
Experience in financial services or other regulated environments</li></ul></div></div></div></div><p>
The base compensation range for this role in the posted location is: $100,000 - $118,000/ yearly</p><p>
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.</p><p>
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.</p><p>
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.</p><p>
It is not typical for candidates to be hired at or near the top of the posted compensation range.</p><p>
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.</p><p>
</p><p>Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
</p><ul><li>Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave</li></ul><ul><li>
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)</li><li>
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)</li><li>
Life and disability insurance</li><li>
Employee assistance programs</li><li>
Other benefits as provided by local policy and eligibility</li></ul><p>
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini&rsquo;s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.</p><p>
</p><p>Disclaimers</p><p>
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.</p><p>
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.</p><p>
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.</p><p></p><p><br>
</p><p>Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.</p><p>
</p></div></div><div><div><div><div><div>Ref. code</div><div>
422493-en_US</div></div><div><div>
Posted on</div><div>
28 Feb 2026</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
New York</div></div><div><div>
Business unit</div><div>
FS</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Software Engineering</div></div></div></div></div></div></div></div></div><p></p>

Salesforce Technology Analyst

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><h5 class="jobSectionHeader"><b>
What You'll Be Doing</b><b>
</b></h5><p>This is a fantastic opportunity for a <b>Salesforce Service Cloud &amp; Data Cloud - Business Analyst </b>expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.</p><p>
This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
</p><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5><p><b>
Business Analysis &amp; Functional Design</b></p><ul><li><p>
Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.</p></li><li><p>
Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.</p></li><li><p>
Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.</p></li><li><p>
Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.</p></li><li><p>
Maintain clear traceability between business needs, design decisions, and delivered functionality.</p></li><li><p>
Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.</p></li><li><p>
Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.</p></li><li><p>
Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.</p></li><li><p>
Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.</p></li><li><p>
Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.</p></li></ul><p><b>
Delivery Ownership &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.</p></li><li><p>
Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.</p></li><li><p>
Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.</p></li><li><p>
Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.</p></li><li><p>
Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.</p></li><li><p>
Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.</p></li><li><p>
Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.</p></li></ul><p><b>
Data Integrity, Governance &amp; Platform Discipline</b></p><ul><li><p>
Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.</p></li><li><p>
Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.</p></li><li><p>
Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).</p></li><li><p>
Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.</p></li><li><p>
Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.</p></li></ul><p><b>
Testing, Validation &amp; Deployment Support</b></p><ul><li><p>
Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.</p></li><li><p>
Own functional defect triage, supporting root cause analysis and prioritization based on business impact.</p></li><li><p>
Coordinate testing and validation activities with vendors and internal teams across integrated systems.</p></li><li><p>
Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.</p></li><li><p>
Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.</p></li></ul><p><b>
Continuous Improvement &amp; Platform Maturity</b></p><ul><li><p>
Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.</p></li><li><p>
Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.</p></li><li><p>
Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.</p></li><li><p>
Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.</p></li></ul><h5 class="jobSectionHeader"><b>
What You&rsquo;ll Need To Succeed</b><b>
</b></h5><ul><li><p>Bachelor's degree in Business, Computer Science, or a related field.</p></li><li><p>
5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.</p></li><li><p><b>
Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).</b></p></li><li><p><b>
Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.</b></p></li><li><p><b>
Salesforce Consultant Certification (preferred)</b></p></li><li><p>
Solid understanding of integrations, APIs, data flows, and cross-system dependencies.</p></li><li><p>
Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.</p></li><li><p>
Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.</p></li><li><p>
Good understanding of data governance, data quality, and reporting concepts.</p></li><li><p>
Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.</p></li><li><p>
Experience working in Agile / SAFe environments and with vendor delivery partners.</p></li></ul><h5 class="jobSectionHeader"><b>
What We Can Offer You</b><b>
</b></h5><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><h5 class="jobSectionHeader"><b>We Invite All Applicants to Apply</b></h5><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Business Analyst - Salesforce Service Cloud & Data Cloud

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