salesforce solution architect

CADRE GOVERNMENT SOLUTIONS

<div>CADRE is seeking an experienced Solution Architect with deep Salesforce expertise to lead the design, implementation, and optimization of scalable enterprise CRM solutions. This role will partner closely with business stakeholders, product owners, developers, and cross-functional technology teams to architect solutions across the Salesforce ecosystem that drive operational efficiency, customer engagement, and business growth. The ideal candidate brings strong technical leadership, enterprise integration experience, and a strategic mindset with the ability to translate complex business requirements into scalable Salesforce solutions.
Key Responsibilities<ul><li>
Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, CPQ, and custom platform capabilities.</li><li>
Design scalable, secure, and high-performing Salesforce architectures aligned with enterprise standards and business objectives.</li><li>
Partner with business stakeholders to gather requirements and translate them into technical solution designs and implementation roadmaps.</li><li>
Provide technical leadership and guidance to Salesforce administrators, developers, business analysts, and integration teams.</li><li>
Architect complex integrations between Salesforce and external enterprise systems using APIs, middleware, ETL tools, and event-driven architectures.</li><li>
Establish and enforce Salesforce best practices for data modeling, security, governance, automation, release management, and DevOps processes.</li><li>
Evaluate current-state architecture and recommend improvements to scalability, maintainability, and system performance.</li><li>
Lead solution reviews, technical design sessions, and architecture governance processes.</li><li>
Support estimation, project planning, risk assessment, and technical delivery management for Salesforce initiatives.</li><li>
Ensure compliance with data governance, security, and regulatory requirements across all Salesforce solutions.</li><li>
Stay current on Salesforce platform innovations and recommend emerging technologies and capabilities that align with business strategy.</li><li>
Collaborate with enterprise architecture and IT leadership to align Salesforce solutions with broader technology strategies.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience.</li><li>
8+ years of experience implementing and supporting Salesforce solutions in enterprise environments.</li><li>
5+ years of experience in a Solution Architect or Technical Architect role.</li><li>
Deep expertise across Salesforce platform capabilities including Sales Cloud, Service Cloud, Experience Cloud, and platform customization.</li><li>
Strong experience designing Salesforce integrations with ERP, marketing, customer support, and other enterprise systems.</li><li>
Hands-on experience with Apex, Lightning Web Components (LWC), Flow, APIs, SOQL, and Salesforce security architecture.</li><li>
Proven experience leading complex Salesforce implementations with multiple stakeholders and large-scale user bases.</li><li>
Strong understanding of Salesforce DevOps, CI/CD pipelines, release management, and environment strategies.</li><li>
Experience with Agile delivery methodologies and cross-functional technology teams.</li><li>
Excellent communication, stakeholder management, and presentation skills.</li><li>
Salesforce certifications such as Salesforce Certified Application Architect, System Architect, or equivalent.</li></ul>
Preferred Qualifications (Nice to Have)<ul><li>
Salesforce Certified Technical Architect (CTA) or progress toward CTA certification.</li><li>
Experience with Salesforce Industry Clouds and advanced platform capabilities.</li><li>
Experience with MuleSoft or other enterprise integration platforms.</li><li>
Knowledge of enterprise architecture frameworks and cloud integration patterns.</li><li>
Experience leading digital transformation or CRM modernization initiatives.</li><li>
Familiarity with data warehousing, analytics, AI/Einstein capabilities, and customer data platforms.</li><li>
Experience within highly regulated industries such as healthcare, financial services, or insurance.</li><li>
Strong mentoring and team leadership experience across distributed technical teams.</li><li>
Experience working in hybrid cloud and multi-system enterprise environments.</li><li>
MBA or advanced technical degree is a plus.</li></ul>
How We&rsquo;ll Support You:
Keeping people satisfied is no small undertaking. At CADRE, our commitment to supporting employees extends further than conventional benefits. While we offer competitive industry-standard packages, our focus goes beyond transactional care.
This is why we developed the CADRE Cares Program which encompasses a range of benefits and initiatives aimed at enhancing the overall well-being and job satisfaction of employees.
We want to support our employees at the times they need it the most. We envision unwavering commitment to our employees that sets a new standard for compassionate and impactful business practices.
CADRE Convoy Program:<ul><li>A dedicated support system designed to cater to your individual needs and enhance your overall well-being, no matter where you are.</li></ul>
CADRE Connect Program:<ul><li>A series of intentional touchpoints, events, and initiatives that promote open communication and encourage continuous growth and development among team members.</li></ul>
CADRE Compensation Program:<ul><li>401k Safe Harbor Plans with matching &amp; immediate vesting</li><li>Medical, Dental, &amp; Vision Plans</li><li>Paid Time Off: Holidays, Vacation, Wellness, &amp; Personal Leave Plans</li><li>Continuing Education &amp; Training Budget</li><li>Office &amp; Technology Budget</li><li>Cell Phone Budget</li><li>Wellness &amp; Healthy Living Budget</li><li>Awards &amp; Bonuses</li><li>Profit Sharing Plans</li></ul>
Who We Are:
We&rsquo;re more than a government contracting company. We&rsquo;re a cadre, a specialized team finely honed in providing innovative solutions that meet the complex and evolving needs of government agencies. We strategically mobilize, manage, and maintain specialized cadres using our RO(M&sup3;) model.
CADRE GOVERNMENT SOLUTIONS is an Equal Opportunity and Affirmative Action Employer. We welcome and encourage diversity in our workforce.
It is the policy of CADRE GOVERNMENT SOLUTIONS to provide equal employment opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, sex, age, disability, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected characteristic under federal, state, or local law.</div>

Salesforce Solution Architect

NTT DATA

Req ID: 387939
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Salesforce Architect to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
 
"Key Responsibilities
 
<ul>
<li>Own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.</li>
<li>Architect agent-assisted and agentic workflows across opportunity, configuration, pricing, quoting, contracting, ordering and revenue lifecycle processes.</li>
<li>Design agent orchestration patterns, including tool/function calling, workflow delegation, multi-agent patterns, state management and memory.</li>
<li>Architect integration of Agentforce with Salesforce automation, Apex, Flow, APIs, MuleSoft and external enterprise services.</li>
<li>Define appropriate use of LLMs, deterministic logic, workflow engines and traditional automation, rather than defaulting all use cases to generative AI.</li>
<li>Design context engineering and retrieval strategies, including structured/unstructured grounding, retrieval depth, metadata filtering and relevance optimization.</li>
<li>Establish secure agent action patterns using least-privilege access, guardrails, validation, approval checkpoints and human-in-the-loop mechanisms.</li>
<li>Define AI evaluation frameworks covering answer quality, grounding, hallucination, task completion, tool selection, latency and business outcomes.</li>
<li>Establish observability across agent reasoning paths, actions, integration failures, token/credit consumption and operational performance.</li>
<li>Assess model and platform trade-offs across quality, latency, context window, cost, privacy and enterprise constraints.</li>
<li>Architect resilient action layers and transactional integration patterns for revenue processes where consistency and recoverability are critical.</li>
<li>Advise programs on consumption-based economics, AI credit/token optimization and architectural approaches to control run-time cost.</li>
<li>Lead architecture reviews, design authorities and technical governance across global delivery teams.</li>
<li>Mentor technical architects, developers and Agentforce specialists.</li>
</ul>
Required Technical Expertise
 
<ul>
<li>Salesforce Agentforce and associated agentic architecture concepts.</li>
<li>Salesforce CPQ and Revenue Cloud Advanced / Revenue Lifecycle Management.</li>
<li>Salesforce Sales Cloud and core platform architecture.</li>
<li>Agent orchestration and tool/function calling.</li>
<li>Multi-agent architectures, delegation and coordination patterns.</li>
<li>Agent state, short/long-term memory and session/context management.</li>
<li>MCP and agent-to-agent interoperability concepts/patterns.</li>
<li>RAG, semantic/vector search, embeddings, chunking and retrieval optimization.</li>
<li>Context engineering beyond basic prompt engineering.</li>
<li>Evaluation frameworks and AI observability.</li>
<li>AI safety, grounding, guardrails and least-privilege action design.</li>
<li>LLM model selection and architectural trade-offs.</li>
<li>Classic NLP concepts including intent classification, entity extraction, semantic similarity and ranking.</li>
<li>Apex, Lightning Platform, Flow, APIs and enterprise integration patterns.</li>
<li>Strong understanding of asynchronous processing, transaction boundaries, resiliency, retries and idempotency.</li>
<li>Security architecture including sharing, CRUD/FLS, permission models and data protection.</li>
</ul>
Preferred Qualifications
 
<ul>
<li>15+ years overall technology experience; 10+ years in Salesforce CPQ / Revenue Cloud architecture.</li>
<li>Proven experience architecting enterprise CPQ / Quote-to-Cash implementations.</li>
<li>Salesforce Application/System/Technical Architect credentials strongly preferred.</li>
<li>Agentforce and Revenue Cloud-related certifications or demonstrable implementation experience.</li>
<li>Experience with MuleSoft and large enterprise integration landscapes preferred.</li>
<li>Ability to communicate architectural decisions to both engineering teams and senior business stakeholders."</li>
</ul>
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Salesforce Architect

Vantive

<div>Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients&mdash; that is what Vantive aspires to deliver.
We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don&rsquo;t settle for the mediocre. Each of us is driven to help improve patients&rsquo; lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. 
Job Description
Role overview 
The Salesforce Technical Architect, Integration Specialist for Price &amp; Tendering Applications is responsible for designing and implementing integrated Salesforce solutions focused on pricing, tendering, and contract management. This role ensures seamless integration between Salesforce, Pricing &amp; Tendering systems, JD Edwards Oracle, Model N, and other third-party applications, optimizing workflows, enhancing data accuracy, and driving business efficiency. The architect will collaborate with cross-functional teams to develop scalable, high-performing integration strategies that align with business goals. 
What you'll do 
Solution Architecture &amp; Design 
<ul><li>
Design scalable and secure Salesforce solutions that integrate Sales Cloud, Model N, JD Edwards Oracle, and other pricing and tendering platforms.</li><li>
Develop data models, integration patterns, and API specifications to support pricing workflows, tender submissions, and contract approvals.</li><li>
Ensure compliance with data privacy and regulatory requirements (e.g., GDPR, HIPAA, industry-specific pricing rules).</li><li>
Evaluate and implement AppExchange solutions and third-party integrations to enhance pricing and tendering processes.</li></ul> 
Integration Strategy &amp; Execution 
<ul><li>
Architect real-time and batch integrations between Salesforce and pricing systems to ensure accurate and synchronized price books, quotes, and tender submissions.</li><li>
Implement API-driven and ETL-based integrations using REST, SOAP, and event-driven architectures (Pub/Sub, Platform Events).</li><li>
Design workflows for automated pricing approvals, tender submissions, and contract lifecycle management.</li><li>
Define and apply integration best practices, ensuring maintainable and scalable solutions.</li></ul> 
Development &amp; Implementation 
<ul><li>
Lead the implementation of Salesforce-based pricing automation, integrating with external tendering platforms.</li><li>
Develop Apex, Lightning Web Components (LWC), and Flows to support pricing calculations, quote approvals, and discounting strategies.</li><li>
Conduct code reviews and performance optimizations to ensure efficient integration with pricing engines.</li><li>
Troubleshoot integration and data synchronization issues across pricing and tendering systems.</li></ul> 
Collaboration &amp; Stakeholder Management 
<ul><li>
Work closely with pricing teams, sales operations, finance, and IT to align solutions with business objectives.</li><li>
Partner with Accenture and third-party vendors to implement pricing and tendering integrations.</li><li>
Collaborate with Enterprise Architects and Business Relationship Managers (BRMs) to define future-state architecture.</li></ul> 
Continuous Improvement &amp; Innovation 
<ul><li>
Stay up to date with Salesforce advancements, pricing automation trends, and contract management innovations.</li><li>
Implement CI/CD pipelines and DevOps practices to automate deployments.</li><li>
Identify opportunities to enhance pricing accuracy, streamline tender processes, and improve efficiency through AI-driven pricing recommendations and dynamic discounting models.</li></ul> 
What you'll bring 
<ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
8+ years of Salesforce experience, with at least 5 years in technical architecture focusing on pricing and tendering solutions.</li><li>
Strong expertise in Sales Cloud, Model N, and JD Edwards Oracle integrations.</li><li>
Proficiency in REST, SOAP APIs, MuleSoft, and ETL tools for integrating Salesforce with pricing and tendering platforms.</li><li>
Experience in Apex, Lightning Web Components (LWC), Salesforce Flows, and other automation tools.</li><li>
Knowledge of contract lifecycle management (CLM) solutions and pricing optimization methodologies.</li><li>
Salesforce Architect certifications (Application, System, Integration Architect) are highly preferred.</li><li>
Understanding of data privacy, security regulations, and compliance requirements related to pricing and contracts.</li></ul> 
Desired Characteristics 
<ul><li>
Strong analytical and problem-solving skills with a proactive approach to solution design.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Experience working in an Agile environment.</li><li>
Passion for continuous learning and innovation in pricing and tendering automation.</li></ul> 
Reasonable Accommodation
Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link
Recruitment Fraud Notice 
 
Vantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.</div>

Consultant, IT Price and Tendering

Eastman Chemical

<div></div><div><div><div><div><div>Job Requisition ID: 57397
</div></div></div></div><div><div><div><div>Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company&rsquo;s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.<div><div><div><h2 class="jobSectionHeader"> 
Role Description</h2>
</div><div>
 The IT Order to Cash Service Architect is responsible for enabling superior customer experience and business strategy through g technology solutions and advancing the maturity, adoption, and value of Eastman&rsquo;s global Order to Cash capabilities.

Based in Hyderabad, this role will provide architecture leadership for Eastman&rsquo;s upcoming SAP S/4HANA transformation. The role will focus on the end-to-end O2C process, including order entry, credit processing, pricing, material fulfillment, transportation planning, goods issue, delivery documentation, invoicing, and related Finance integration. An additional key priority will be improving the Customer experience. The Service Architect will help create a more integrated and efficient experience with improved visibility, fewer manual handoffs, and better exception management

The role requires strong SAP S/4HANA expertise, knowledge of Salesforce Service Cloud and key enabling competencies and behaviors including but not limited to business acumen, strategic thinking, executive communication, political savvy, and courageous leadership. Exposure to emerging Agentic &amp; Generative AI is also desired.

Responsibilities

Serve as the IT/Digital architect for global Order to Cash initiatives and demonstrate end-to-end business and technology architecture leadership aligned with Global Supply Chain and business priorities 
Own design and governance of the end-to-end solutions covering order entry, pricing, credit, availability, fulfillment, transportation planning, delivery processing, planned and actual goods issue, delivery note creation, invoicing, and Accounts Receivable integration 
External Use 
Collaborate, partner and drive the agenda with business leadership, Centers of Excellence, Enterprise Architecture, Product Owners, delivery teams, vendors, and other Service Architects to ensure solution integrity and enterprise alignment 
Lead O2C process and solution design for SAP S/4HANA transformation, promoting standard capabilities, process simplification, and scalable enterprise solutions 
Define integration requirements, data flows, APIs, workflows, monitoring, error handling, and reconciliation across SAP S/4HANA, Salesforce Service Cloud, SharePoint, logistics platforms, and other systems 
Partner with Customer Service and other business stakeholders to understand CSR journeys, identify pain points, and improve the user experience across Salesforce Service Cloud, SAP, Pricing (Vendavo and Pricefx), IBP, Logistics (Project44) and other such platforms 
Identify technical debt, process inefficiencies, data quality issues, and capability gaps, and develop practical remediation plans 
Evaluate emerging technologies, vendor solutions, automation, analytics, and AI opportunities that can improve O2C performance, Customer Service, and CSR productivity (experience in Joule and/or AgentForce is a plus) 
Ensure solutions address security, data governance, resilience, performance, observability, supportability, and applicable Eastman standards 
Communicate complex business and technical topics clearly to delivery teams, functional experts, business leaders, and executives 
Understand, articulate and calibrate the impact of data and data architecture pertaining to customer, order, material, pricing, credit, delivery, transportation, and invoicing on O2C performance. 
 The IT Order to Cash Service Architect is responsible for enabling superior customer experience and business strategy through g technology solutions and advancing the maturity, adoption, and value of Eastman&rsquo;s global Order to Cash capabilities.

Based in Hyderabad, this role will provide architecture leadership for Eastman&rsquo;s upcoming SAP S/4HANA transformation. The role will focus on the end-to-end O2C process, including order entry, credit processing, pricing, material fulfillment, transportation planning, goods issue, delivery documentation, invoicing, and related Finance integration. An additional key priority will be improving the Customer experience. The Service Architect will help create a more integrated and efficient experience with improved visibility, fewer manual handoffs, and better exception management

The role requires strong SAP S/4HANA expertise, knowledge of Salesforce Service Cloud and key enabling competencies and behaviors including but not limited to business acumen, strategic thinking, executive communication, political savvy, and courageous leadership. Exposure to emerging Agentic &amp; Generative AI is also desired.

Responsibilities

Serve as the IT/Digital architect for global Order to Cash initiatives and demonstrate end-to-end business and technology architecture leadership aligned with Global Supply Chain and business priorities 
Own design and governance of the end-to-end solutions covering order entry, pricing, credit, availability, fulfillment, transportation planning, delivery processing, planned and actual goods issue, delivery note creation, invoicing, and Accounts Receivable integration 
External Use 
Collaborate, partner and drive the agenda with business leadership, Centers of Excellence, Enterprise Architecture, Product Owners, delivery teams, vendors, and other Service Architects to ensure solution integrity and enterprise alignment 
Lead O2C process and solution design for SAP S/4HANA transformation, promoting standard capabilities, process simplification, and scalable enterprise solutions 
Define integration requirements, data flows, APIs, workflows, monitoring, error handling, and reconciliation across SAP S/4HANA, Salesforce Service Cloud, SharePoint, logistics platforms, and other systems 
Partner with Customer Service and other business stakeholders to understand CSR journeys, identify pain points, and improve the user experience across Salesforce Service Cloud, SAP, Pricing (Vendavo and Pricefx), IBP, Logistics (Project44) and other such platforms 
Identify technical debt, process inefficiencies, data quality issues, and capability gaps, and develop practical remediation plans 
Evaluate emerging technologies, vendor solutions, automation, analytics, and AI opportunities that can improve O2C performance, Customer Service, and CSR productivity (experience in Joule and/or AgentForce is a plus) 
Ensure solutions address security, data governance, resilience, performance, observability, supportability, and applicable Eastman standards 
Communicate complex business and technical topics clearly to delivery teams, functional experts, business leaders, and executives 
Understand, articulate and calibrate the impact of data and data architecture pertaining to customer, order, material, pricing, credit, delivery, transportation, and invoicing on O2C performance.</div></div><div><div><h2 class="jobSectionHeader"> 
Required Qualifications and Experience</h2>
</div><div>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Supply Chain, Engineering, Business, or a related field. 
15+ years of experience in IT driving or enabling the digital agenda for Order to Cash, Customer Service or related Supply Chain processes. 
At least 3 years of technology leadership experience in architecture or related roles. 
Strong hands-on experience with SAP S/4HANA, particularly Sales and Distribution and its integration with Logistics Execution, Transportation, Materials Management, Finance, Accounts Receivable, and Credit Management. 
Experience supporting SAP S/4HANA transformation, migration, fit-to-standard, solution design, integration, testing, or deployment activities. Demonstrated experience designing or implementing end-to-end O2C solutions, including e-commerce, order management, pricing, credit, availability, fulfillment, delivery, goods issue, transportation, and billing. 
Experience with Salesforce Service Cloud is strongly preferred, particularly case management, service workflows, customer interaction history, and integration with SAP. 
Experience improving Customer Service or CSR processes through workflow redesign, system integration, automation, guided work, or improved information visibility. 
Strong understanding of integrations among Customer Service, Pricing, Credit, Sales, Materials Planning, Logistics, Transportation, Finance, and Accounts Receivable. 
Excellent analytical, problem-solving, workshop facilitation, written communication, and verbal communication skills. 
Experience with cloud platforms, enterprise integration, agile delivery, process modeling, Lean, or Six Sigma is preferred.

Enabling Competencies &amp; Behaviors

Business Acumen: Understands and can articulate business strategy, O2C processes, customer needs, operational goals, and KPIs to shape transformation and growth 
Strategic Thinking: Anticipates business and technology trends and develops practical roadmaps for SAP S/4HANA and O2C modernization 
Executive Communication: Communicates clearly and effectively with senior leaders, business stakeholders, delivery teams, and external partners 
Political Savvy: Understands organizational decision rights, stakeholder dynamics, and influence networks while advancing Eastman&rsquo;s best interests 
Courageous Leadership: Speaks up, constructively challenges assumptions, and makes timely decisions in situations involving ambiguity or competing priorities 
Results Leadership: Drives accountability and connects architecture decisions to measurable business outcomes 
Thought Leadership: Manages complexity, develops a strategic point of view, and identifies innovative solutions 
Coaching and Collaboration: Supports the development of peers, delivery teams, and business partners while promoting adoption of architecture and technology best practices</div></div></div>
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. 


Eastman is committed to creating a highly engaged workforce, where everyone can contribute to their fullest potential each day. 
</div></div></div></div> 
Job Segment: Logistics, Developer, Information Technology, IT Architecture, Accounts Receivable, Operations, Technology, Finance</div>

Commercial Service Architect - Order to Cash

Max Accelerate Technology Group

<div>
 AI
 
 
 <ul>
 <li>
 Salesforce
 </li>
 <li>
 LLMs
 </li>
 <li>
 Intelligent CRM
 </li>
 <li>
 Full-Stack Engineering
 
 
 </li>
 </ul>
 
 Build the Future of AI-Powered Enterprise Solutions
 
 
 
 We are looking for an exceptional
 
 Senior AI &amp; Solutions Engineer
 
 to join our team and help us push the boundaries of what is possible with AI, Salesforce and next-generation CRM technology.
 
 
 This is not a traditional software engineering role.
 
 
 We are looking for someone who is genuinely excited about
 
 AI, LLMs, automation and building things that haven't been built before
 
 .
 
 
 You will have the opportunity to work with technologies such as
 
 Claude, ChatGPT/OpenAI, Salesforce Agentforce and our own AI-powered CRM
 
 , turning ideas into impressive, working solutions that can be demonstrated to some of the world's leading companies.
 
 
 You will have significant freedom to experiment, innovate and influence the direction of our AI technology.
 
 
 
 This is your opportunity to build, experiment and showcase what you can do.
 
 
 
 
 The Opportunity
 
 
 
 You will sit at the centre of our
 
 AI, Product, Business Development and Services teams
 
 .
 
 
 Your role will be to take a customer challenge, understand the business problem and turn it into something tangible.
 
 
 That could mean:
 
 
 
 Customer problem &rarr; AI concept &rarr; architecture &rarr; code &rarr; working prototype &rarr; compelling demo &rarr; production solution.
 
 
 
 You will build highly compelling, industry-specific demonstrations across Salesforce and our proprietary CRM platform, while helping customers understand how AI can transform their organisations.
 
 
 You will also help us embed AI throughout our own organisation, working with our R&amp;D and Services teams to make AI part of how we build and deliver technology.
 
 
 
 What You'll Be Doing
 
 
 
 
 Build AI Solutions
 
 
 
 Work hands-on with the latest AI technologies to create:
 
 
 <ul>
 <li>
 AI agents
 </li>
 <li>
 Intelligent CRM capabilities
 </li>
 <li>
 AI sales assistants
 </li>
 <li>
 Customer intelligence platforms
 </li>
 <li>
 Automated workflows
 </li>
 <li>
 RAG and enterprise knowledge systems
 </li>
 <li>
 AI-powered business processes
 </li>
 <li>
 AI copilots
 </li>
 <li>
 Multi-agent solutions
 </li>
 <li>
 LLM-powered applications
 </li>
 <li>
 Industry-specific AI solutions
 
 
 </li>
 </ul>
 You'll be encouraged to experiment with new technologies and approaches and determine what genuinely works.
 
 
 
 Salesforce + AI
 
 
 
 Build innovative AI experiences around Salesforce using technologies including:
 
 
 <ul>
 <li>
 Salesforce
 </li>
 <li>
 Salesforce Agentforce
 </li>
 <li>
 Einstein
 </li>
 <li>
 Apex
 </li>
 <li>
 Lightning Web Components
 </li>
 <li>
 Salesforce Flow
 </li>
 <li>
 Salesforce APIs
 </li>
 <li>
 External LLM integrations
 
 
 </li>
 </ul>
 You'll combine Salesforce capabilities with leading LLMs such as
 
 Claude and OpenAI
 
 to create solutions that go well beyond standard CRM functionality.
 
 
 
 Build Our Own AI-Powered CRM
 
 
 
 You'll also work directly on our proprietary CRM platform.
 
 
 This is where you can really innovate.
 
 
 You'll help design and build:
 
 
 <ul>
 <li>
 AI-native CRM functionality
 </li>
 <li>
 AI sales intelligence
 </li>
 <li>
 Automated account research
 </li>
 <li>
 Intelligent lead analysis
 </li>
 <li>
 AI-generated customer insights
 </li>
 <li>
 Sales agents
 </li>
 <li>
 Automated workflows
 </li>
 <li>
 AI-powered customer engagement
 </li>
 <li>
 Intelligent recommendations
 </li>
 <li>
 Enterprise AI assistants
 
 
 </li>
 </ul>
 You won't simply be integrating AI into an existing product &mdash; you'll help shape
 
 what an AI-native CRM should actually look like.
 
 
 
 
 Full-Stack Engineering
 
 
 
 You need to be a genuine hands-on engineer.
 
 
 
 Front End
 
 
 
 <ul>
 <li>
 React
 </li>
 <li>
 TypeScript
 </li>
 <li>
 JavaScript
 </li>
 <li>
 Next.js
 </li>
 <li>
 HTML/CSS
 </li>
 <li>
 Modern component architectures
 
 
 </li>
 </ul>
 
 Backend
 
 
 
 <ul>
 <li>
 Python
 </li>
 <li>
 Node.js
 </li>
 <li>
 FastAPI
 </li>
 <li>
 REST APIs
 </li>
 <li>
 GraphQL
 </li>
 <li>
 Microservices
 
 
 </li>
 </ul>
 Strong Python and/or TypeScript experience is particularly important.
 
 
 
 AI Engineering
 
 
 
 You should have real-world experience working with modern LLM technology, including:
 
 
 <ul>
 <li>
 OpenAI / ChatGPT
 </li>
 <li>
 Anthropic Claude
 </li>
 <li>
 Gemini
 </li>
 <li>
 LLM APIs
 </li>
 <li>
 Prompt engineering
 </li>
 <li>
 RAG
 </li>
 <li>
 Vector databases
 </li>
 <li>
 Embeddings
 </li>
 <li>
 Function/tool calling
 </li>
 <li>
 AI agents
 </li>
 <li>
 Agentic workflows
 </li>
 <li>
 Multi-agent architectures
 </li>
 <li>
 AI evaluation
 </li>
 <li>
 AI guardrails
 </li>
 <li>
 AI security
 
 
 </li>
 </ul>
 Experience with frameworks such as
 
 LangChain, LangGraph or equivalent technologies
 
 is highly desirable.
 
 
 
 Customer-Facing
 
 
 
 You will not be sitting behind a screen all day.
 
 
 You will work directly with customers, prospects and senior stakeholders to understand their businesses and identify where AI can make a real difference.
 
 
 You'll be involved in:
 
 
 <ul>
 <li>
 Customer discovery sessions
 </li>
 <li>
 Technical workshops
 </li>
 <li>
 AI strategy discussions
 </li>
 <li>
 Solution design
 </li>
 <li>
 Technical demonstrations
 </li>
 <li>
 Proof-of-concepts
 </li>
 <li>
 RFP/RFI responses
 </li>
 <li>
 Customer presentations
 </li>
 <li>
 AI roadmaps
 </li>
 <li>
 Solution implementation
 
 
 </li>
 </ul>
 You need to be comfortable explaining complex technology in a way that makes sense to a
 
 CEO, CIO, CTO or business leader
 
 .
 
 
 
 Work Directly With Business Development
 
 
 
 You will become a key technical partner to our Business Development team.
 
 
 Together you'll create
 
 best-in-class industry demonstrations
 
 designed around real customer challenges.
 
 
 Rather than giving customers generic AI demos, you'll help us build:
 
 
 
 "This is your industry. This is your problem. This is what we can build for you."
 
 
 
 You'll help turn opportunities into compelling technical demonstrations that customers can immediately understand and get excited about.
 
 
 
 Become Our Internal AI Champion
 
 
 
 AI will increasingly become part of everything we do.
 
 
 You'll work with our R&amp;D and Services teams to:
 
 
 <ul>
 <li>
 Introduce new AI technologies
 </li>
 <li>
 Develop AI engineering standards
 </li>
 <li>
 Train developers and consultants
 </li>
 <li>
 Build reusable AI components
 </li>
 <li>
 Create internal AI frameworks
 </li>
 <li>
 Identify opportunities for automation
 </li>
 <li>
 Help teams incorporate AI into existing solutions
 </li>
 <li>
 Run internal AI workshops
 </li>
 <li>
 Share new developments and technologies
 
 
 </li>
 </ul>
 You'll have the opportunity to become one of the key technical voices shaping our AI strategy.
 
 
 
 Create Content &amp; Showcase What We Build
 
 
 
 If we build something great, we want people to see it.
 
 
 You'll help create:
 
 
 <ul>
 <li>
 Product demonstrations
 </li>
 <li>
 AI demo videos
 </li>
 <li>
 Technical walkthroughs
 </li>
 <li>
 Customer presentations
 </li>
 <li>
 Internal training videos
 </li>
 <li>
 LinkedIn/video content
 </li>
 <li>
 Technical articles
 </li>
 <li>
 Architecture demonstrations
 
 
 </li>
 </ul>
 You should be comfortable jumping on camera and saying:
 
 
 
 "Let me show you what we've built."
 
 
 
 
 Fast-Paced Environment
 
 
 
 We move quickly.
 
 
 Customer opportunities can appear with
 
 tight deadlines
 
 , and sometimes the requirement will be:
 
 
 "We have a customer meeting next week. Can we build this?"
 
 
 We expect you to thrive in that environment.
 
 
 You should be comfortable:
 
 
 <ul>
 <li>
 Working to tight deadlines
 </li>
 <li>
 Rapidly prototyping ideas
 </li>
 <li>
 Prioritising what matters
 </li>
 <li>
 Making decisions quickly
 </li>
 <li>
 Working independently
 </li>
 <li>
 Iterating quickly based on feedback
 </li>
 <li>
 Moving from idea to demonstration in days rather than weeks
 
 
 </li>
 </ul>
 We don't expect everything to be perfect on the first attempt.
 
 
 We expect you to
 
 build, test, learn and improve quickly.
 
 
 
 
 The Technology Stack
 
 
 
 
 AI
 
 
 
 OpenAI
 
 
 <ul>
 <li>
 Anthropic Claude
 </li>
 <li>
 Gemini
 </li>
 <li>
 Azure OpenAI
 </li>
 <li>
 LLM APIs
 </li>
 <li>
 RAG
 </li>
 <li>
 AI Agents
 </li>
 <li>
 Agentic Workflows
 </li>
 <li>
 Prompt Engineering
 </li>
 <li>
 Embeddings
 </li>
 <li>
 Vector Search
 </li>
 <li>
 Function Calling
 </li>
 <li>
 AI Evaluation
 </li>
 <li>
 AI Guardrails Salesforce
 
 
 </li>
 </ul>
 Salesforce CRM
 
 
 <ul>
 <li>
 Agentforce
 </li>
 <li>
 Einstein
 </li>
 <li>
 Apex
 </li>
 <li>
 Lightning Web Components
 </li>
 <li>
 Salesforce Flow
 </li>
 <li>
 Salesforce APIs Front End
 
 
 </li>
 </ul>
 React
 
 
 <ul>
 <li>
 TypeScript
 </li>
 <li>
 JavaScript
 </li>
 <li>
 Next.js Backend
 
 
 </li>
 </ul>
 Python
 
 
 <ul>
 <li>
 Node.js
 </li>
 <li>
 FastAPI
 </li>
 <li>
 REST
 </li>
 <li>
 GraphQL
 </li>
 <li>
 Microservices Data
 
 
 </li>
 </ul>
 PostgreSQL
 
 
 <ul>
 <li>
 MongoDB
 </li>
 <li>
 Redis
 </li>
 <li>
 Vector Databases
 </li>
 <li>
 pgvector
 </li>
 <li>
 Pinecone
 </li>
 <li>
 Weaviate
 </li>
 <li>
 Elasticsearch / OpenSearch Cloud &amp; DevOps
 
 
 </li>
 </ul>
 Azure
 
 
 <ul>
 <li>
 AWS
 </li>
 <li>
 Google Cloud
 </li>
 <li>
 Docker
 </li>
 <li>
 Kubernetes
 </li>
 <li>
 Git
 </li>
 <li>
 GitHub/GitLab
 </li>
 <li>
 CI/CD
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 We are looking for someone who combines:
 
 
 
 Engineering ability + AI expertise + creativity + commercial thinking + communication skills.
 
 
 
 You should have:
 
 
 <ul>
 <li>
 7+ years of software engineering / solution architecture experience
 </li>
 <li>
 Strong full-stack development skills
 </li>
 <li>
 Strong React and TypeScript
 </li>
 <li>
 Strong Python and/or Node.js
 </li>
 <li>
 Significant Salesforce experience
 </li>
 <li>
 Experience with Salesforce Agentforce / Einstein
 </li>
 <li>
 Hands-on experience with OpenAI and/or Anthropic Claude
 </li>
 <li>
 Experience building LLM-powered applications
 </li>
 <li>
 Experience with AI agents and RAG
 </li>
 <li>
 Strong API and integration experience
 </li>
 <li>
 Cloud experience
 </li>
 <li>
 Enterprise architecture experience
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Experience working directly with customers
 
 
 </li>
 </ul>
 Most importantly, you should be
 
 curious
 
 .
 
 
 AI is changing incredibly quickly. We don't expect you to know everything.
 
 
 We want someone who sees a new technology and thinks:
 
 
 
 "I wonder what we could build with that?"
 
 
 
 
 Why Join Us?
 
 
 
 
 Build, Don't Just Talk About AI
 
 
 
 You'll be building real AI products and solutions for real customers.
 
 
 
 Work With Cutting-Edge Technology
 
 
 
 You'll work with some of the world's leading LLMs and AI platforms and constantly experiment with what comes next.
 
 
 
 Be Creative
 
 
 
 We want ideas. If you have a better way of doing something, we want to hear it.
 
 
 
 Work Remotely
 
 
 
 This is a
 
 fully remote role
 
 , working with an international team and customers across multiple markets.
 
 
 
 Move Fast
 
 
 
 You'll have the opportunity to take an idea from concept to working demonstration incredibly quickly.
 
 
 
 Showcase Your Work
 
 
 
 You'll have opportunities to demonstrate and showcase the technology you build through customer demos, videos, presentations and industry events.
 
 
 
 Shape the Product
 
 
 
 You're not joining simply to maintain someone else's architecture.
 
 
 You'll have a genuine opportunity to influence
 
 how we build our AI products and what our AI-powered CRM becomes.
 
 
 
 
 The Person We're Looking For
 
 
 
 You might be a:
 
 
 
 Senior Full-Stack Engineer Who Became Obsessed With AI.
 
 
 
 
 AI Engineer who loves building products.
 
 
 
 
 Salesforce Architect Who Has Moved Heavily Into Generative AI.
 
 
 
 
 Solutions Architect who can actually code.
 
 
 
 Or someone who simply doesn't fit neatly into one of those boxes.
 
 
 That's fine.
 
 
 If you're technically excellent, commercially minded, curious about AI and love building things,
 
 we want to hear from you.
 
 
 
 
 This is an opportunity to make a real impact.
 
 
 
 You will have the freedom to experiment, the responsibility to deliver and the opportunity to build technology that customers genuinely want to use.
 
 
 
 If you want to be at the forefront of AI, build incredible solutions and have your work seen by customers around the world, this could be the role for you.
 
</div>

Senior AI & Solutions Engineer

MaxAccelerate

<div>Senior AI &amp; Solutions EngineerAI &bull; Salesforce &bull; LLMs &bull; Intelligent CRM &bull; Full-Stack EngineeringBuild the Future of AI-Powered Enterprise Solutions
We are looking for an exceptional Senior AI &amp; Solutions Engineer to join our team and help us push the boundaries of what is possible with AI, Salesforce and next-generation CRM technology.
This is not a traditional software engineering role.
We are looking for someone who is genuinely excited about AI, LLMs, automation and building things that haven't been built before.
You will have the opportunity to work with technologies such as Claude, ChatGPT/OpenAI, Salesforce Agentforce and our own AI-powered CRM, turning ideas into impressive, working solutions that can be demonstrated to some of the world's leading companies.
You will have significant freedom to experiment, innovate and influence the direction of our AI technology.
This is your opportunity to build, experiment and showcase what you can do.
The Opportunity
You will sit at the centre of our AI, Product, Business Development and Services teams.
Your role will be to take a customer challenge, understand the business problem and turn it into something tangible.
That could mean:
Customer problem AI concept architecture code working prototype compelling demo production solution.
You will build highly compelling, industry-specific demonstrations across Salesforce and our proprietary CRM platform, while helping customers understand how AI can transform their organisations.
You will also help us embed AI throughout our own organisation, working with our R&amp;D and Services teams to make AI part of how we build and deliver technology.
What You'll Be DoingBuild AI Solutions
Work hands-on with the latest AI technologies to create:<ul><li>
AI agents</li><li>
Intelligent CRM capabilities</li><li>
AI sales assistants</li><li>
Customer intelligence platforms</li><li>
Automated workflows</li><li>
RAG and enterprise knowledge systems</li><li>
AI-powered business processes</li><li>
AI copilots</li><li>
Multi-agent solutions</li><li>
LLM-powered applications</li><li>
Industry-specific AI solutions</li></ul>
You'll be encouraged to experiment with new technologies and approaches and determine what genuinely works.
Salesforce + AI
Build innovative AI experiences around Salesforce using technologies including:<ul><li>
Salesforce</li><li>
Salesforce Agentforce</li><li>
Einstein</li><li>
Apex</li><li>
Lightning Web Components</li><li>
Salesforce Flow</li><li>
Salesforce APIs</li><li>
External LLM integrations</li></ul>
You'll combine Salesforce capabilities with leading LLMs such as Claude and OpenAI to create solutions that go well beyond standard CRM functionality.
Build Our Own AI-Powered CRM
You'll also work directly on our proprietary CRM platform.
This is where you can really innovate.
You'll help design and build:<ul><li>
AI-native CRM functionality</li><li>
AI sales intelligence</li><li>
Automated account research</li><li>
Intelligent lead analysis</li><li>
AI-generated customer insights</li><li>
Sales agents</li><li>
Automated workflows</li><li>
AI-powered customer engagement</li><li>
Intelligent recommendations</li><li>
Enterprise AI assistants</li></ul>
You won't simply be integrating AI into an existing product &mdash; you'll help shape what an AI-native CRM should actually look like.
Full-Stack Engineering
You need to be a genuine hands-on engineer.
Front End<ul><li>
React</li><li>
TypeScript</li><li>
JavaScript</li><li>
Next.js</li><li>
HTML/CSS</li><li>
Modern component architectures</li></ul>
Backend<ul><li>
Python</li><li>
Node.js</li><li>
FastAPI</li><li>
REST APIs</li><li>
GraphQL</li><li>
Microservices</li></ul>
Strong Python and/or TypeScript experience is particularly important.
AI Engineering
You should have real-world experience working with modern LLM technology, including:<ul><li>
OpenAI / ChatGPT</li><li>
Anthropic Claude</li><li>
Gemini</li><li>
LLM APIs</li><li>
Prompt engineering</li><li>
RAG</li><li>
Vector databases</li><li>
Embeddings</li><li>
Function/tool calling</li><li>
AI agents</li><li>
Agentic workflows</li><li>
Multi-agent architectures</li><li>
AI evaluation</li><li>
AI guardrails</li><li>
AI security</li></ul>
Experience with frameworks such as LangChain, LangGraph or equivalent technologies is highly desirable.
Customer-Facing
You will not be sitting behind a screen all day.
You will work directly with customers, prospects and senior stakeholders to understand their businesses and identify where AI can make a real difference.
You'll be involved in:<ul><li>
Customer discovery sessions</li><li>
Technical workshops</li><li>
AI strategy discussions</li><li>
Solution design</li><li>
Technical demonstrations</li><li>
Proof-of-concepts</li><li>
RFP/RFI responses</li><li>
Customer presentations</li><li>
AI roadmaps</li><li>
Solution implementation</li></ul>
You need to be comfortable explaining complex technology in a way that makes sense to a CEO, CIO, CTO or business leader.
Work Directly With Business Development
You will become a key technical partner to our Business Development team.
Together you'll create best-in-class industry demonstrations designed around real customer challenges.
Rather than giving customers generic AI demos, you'll help us build:
&quot;This is your industry. This is your problem. This is what we can build for you.&quot;
You'll help turn opportunities into compelling technical demonstrations that customers can immediately understand and get excited about.
Become Our Internal AI Champion
AI will increasingly become part of everything we do.
You'll work with our R&amp;D and Services teams to:<ul><li>
Introduce new AI technologies.</li><li>
Develop AI engineering standards.</li><li>
Train developers and consultants.</li><li>
Build reusable AI components.</li><li>
Create internal AI frameworks.</li><li>
Identify opportunities for automation.</li><li>
Help teams incorporate AI into existing solutions.</li><li>
Run internal AI workshops.</li><li>
Share new developments and technologies.</li></ul>
You'll have the opportunity to become one of the key technical voices shaping our AI strategy.
Create Content &amp; Showcase What We Build
If we build something great, we want people to see it.
You'll help create:<ul><li>
Product demonstrations</li><li>
AI demo videos</li><li>
Technical walkthroughs</li><li>
Customer presentations</li><li>
Internal training videos</li><li>
LinkedIn/video content</li><li>
Technical articles</li><li>
Architecture demonstrations</li></ul>
You should be comfortable jumping on camera and saying:
&quot;Let me show you what we've built.&quot;
Fast-Paced Environment
We move quickly.
Customer opportunities can appear with tight deadlines, and sometimes the requirement will be:
&quot;We have a customer meeting next week. Can we build this?&quot;
We expect you to thrive in that environment.
You should be comfortable:<ul><li>
Working to tight deadlines.</li><li>
Rapidly prototyping ideas.</li><li>
Prioritising what matters.</li><li>
Making decisions quickly.</li><li>
Working independently.</li><li>
Iterating quickly based on feedback.</li><li>
Moving from idea to demonstration in days rather than weeks.</li></ul>
We don't expect everything to be perfect on the first attempt.
We expect you to build, test, learn and improve quickly.
The Technology StackAI
OpenAI &bull; Anthropic Claude &bull; Gemini &bull; Azure OpenAI &bull; LLM APIs &bull; RAG &bull; AI Agents &bull; Agentic Workflows &bull; Prompt Engineering &bull; Embeddings &bull; Vector Search &bull; Function Calling &bull; AI Evaluation &bull; AI Guardrails
Salesforce
Salesforce CRM &bull; Agentforce &bull; Einstein &bull; Apex &bull; Lightning Web Components &bull; Salesforce Flow &bull; Salesforce APIs
Front End
React &bull; TypeScript &bull; JavaScript &bull; Next.js
Backend
Python &bull; Node.js &bull; FastAPI &bull; REST &bull; GraphQL &bull; Microservices
Data
PostgreSQL &bull; MongoDB &bull; Redis &bull; Vector Databases &bull; pgvector &bull; Pinecone &bull; Weaviate &bull; Elasticsearch / OpenSearch
Cloud &amp; DevOps
Azure &bull; AWS &bull; Google Cloud &bull; Docker &bull; Kubernetes &bull; Git &bull; GitHub/GitLab &bull; CI/CD
What We're Looking For
We are looking for someone who combines:
Engineering ability + AI expertise + creativity + commercial thinking + communication skills.
You should have:<ul><li>
7+ years of software engineering / solution architecture experience.</li><li>
Strong full-stack development skills.</li><li>
Strong React and TypeScript.</li><li>
Strong Python and/or Node.js.</li><li>
Significant Salesforce experience.</li><li>
Experience with Salesforce Agentforce / Einstein.</li><li>
Hands-on experience with OpenAI and/or Anthropic Claude.</li><li>
Experience building LLM-powered applications.</li><li>
Experience with AI agents and RAG.</li><li>
Strong API and integration experience.</li><li>
Cloud experience.</li><li>
Enterprise architecture experience.</li><li>
Excellent communication skills.</li><li>
Experience working directly with customers.</li></ul>
Most importantly, you should be curious.
AI is changing incredibly quickly. We don't expect you to know everything.
We want someone who sees a new technology and thinks:
&quot;I wonder what we could build with that?&quot;
Why Join Us?Build, Don't Just Talk About AI
You'll be building real AI products and solutions for real customers.
Work With Cutting-Edge Technology
You'll work with some of the world's leading LLMs and AI platforms and constantly experiment with what comes next.
Be Creative
We want ideas. If you have a better way of doing something, we want to hear it.
Work Remotely
This is a fully remote role, working with an international team and customers across multiple markets.
Move Fast
You'll have the opportunity to take an idea from concept to working demonstration incredibly quickly.
Showcase Your Work
You'll have opportunities to demonstrate and showcase the technology you build through customer demos, videos, presentations and industry events.
Shape the Product
You're not joining simply to maintain someone else's architecture.
You'll have a genuine opportunity to influence how we build our AI products and what our AI-powered CRM becomes.
The Person We're Looking For
You might be a:
Senior Full-Stack Engineer who became obsessed with AI.
AI Engineer who loves building products.
Salesforce Architect who has moved heavily into Generative AI.
Solutions Architect who can actually code.
Or someone who simply doesn't fit neatly into one of those boxes.
That's fine.
If you're technically excellent, commercially minded, curious about AI and love building things, we want to hear from you.
This is an opportunity to make a real impact.
You will have the freedom to experiment, the responsibility to deliver and the opportunity to build technology that customers genuinely want to use.
If you want to be at the forefront of AI, build incredible solutions and have your work seen by customers around the world, this could be the role for you.</div>

Jade Global

<div>We are seeking an experienced Senior Software Engineer specializing in Amazon Connect, Salesforce Voice, IVR development, and cloud-based contact center solutions . This role will be responsible for designing, developing, and supporting enterprise telephony solutions that integrate Amazon Connect with Salesforce Service Cloud and Salesforce Voice.
 
The ideal candidate will have hands-on experience building sophisticated IVR applications, implementing intelligent call routing strategies, developing AWS Lambda functions, and integrating customer data across cloud platforms to create seamless customer support experiences.
 
Key Responsibilities
 
Contact Center Development
<ul><li>Design, develop, and maintain Amazon Connect contact flows and telephony solutions.
</li><li>Configure and optimize Salesforce Voice integrations with Amazon Connect.
</li><li>Implement advanced call routing strategies using skills-based, queue-based, and Omni-Channel routing.
</li><li>Build self-service IVR solutions using DTMF, speech recognition, and customer authentication workflows.
</li><li>Develop and enhance inbound, outbound, callback, and voicemail capabilities.
</li></ul>AWS Development
<ul><li>Develop and maintain AWS Lambda functions supporting telephony and customer engagement workflows.
</li><li>Design serverless integrations using AWS services including:
</li><li>Lambda
</li><li>DynamoDB
</li><li>API Gateway
</li><li>S3
</li><li>SNS
</li><li>SQS
</li><li>CloudWatch
</li><li>EventBridge
</li><li>Implement secure integrations between AWS and Salesforce platforms.
</li></ul>Salesforce Development
<ul><li>Configure Salesforce Voice and Service Cloud Voice capabilities.
</li><li>Develop Apex, Flows, and integrations supporting Voice workflows.
</li><li>Implement Omni-Channel routing and workforce management solutions.
</li><li>Create screen pops, customer identification workflows, and automated case creation processes.
</li><li>Integrate customer, product, and support data into voice experiences.
</li></ul>Integration &amp; Automation
<ul><li>Design REST and SOAP API integrations between Salesforce, AWS, and third-party applications.
</li><li>Create customer lookup and authentication services.
</li><li>Implement real-time data synchronization for contact center operations.
</li><li>Develop monitoring, logging, and alerting solutions.
</li></ul>Architecture &amp; Support
<ul><li>Participate in solution architecture and technical design reviews.
</li><li>Create technical documentation, diagrams, and deployment procedures.
</li><li>Troubleshoot production issues across Salesforce and AWS platforms.
</li><li>Collaborate with business stakeholders to define IVR and routing requirements.
</li>Mentor junior developers and provide technical leadership. 
<li>
</li></ul> 
 
Required Qualifications
<ul><li>Bachelor's degree in Computer Science, Information Systems, or related field.
</li><li>5+ years of software engineering experience.
</li><li>3+ years of hands-on Amazon Connect development experience.
</li><li>3+ years of Salesforce development or Salesforce platform experience.
</li><li>Experience implementing Salesforce Voice or Service Cloud Voice solutions.
</li><li>Strong experience building and supporting AWS Lambda functions.
</li><li>Experience designing and implementing IVR applications and call flows.
</li><li>Experience with:
</li><li>JavaScript/TypeScript
</li><li>Apex
</li><li>REST APIs
</li><li>JSON
</li><li>AWS SDKs
</li>Git-based source control 
<li>
</li></ul> 
 
Preferred Qualifications
<ul><li>Amazon Connect Specialty experience.
</li><li>Salesforce Service Cloud Consultant certification.
</li><li>Salesforce Administrator or Platform Developer certification.
</li><li>AWS Certified Developer or Solutions Architect certification.
</li><li>Experience migrating telephony platforms (e.g., Talkdesk, Genesys, Five9, NICE CXone).
</li><li>Experience with speech analytics, conversational AI, or Amazon Lex.
</li>Experience with contact center reporting and workforce optimization. 
<li>
</li></ul> 
 
Technical Skills
 
AWS
<ul><li>Amazon Connect
</li><li>AWS Lambda
</li><li>API Gateway
</li><li>DynamoDB
</li><li>CloudWatch
</li><li>S3
</li><li>SNS/SQS
</li><li>IAM
</li><li>EventBridge
</li></ul>Salesforce
<ul><li>Salesforce Voice
</li><li>Service Cloud
</li><li>Omni-Channel
</li><li>Apex
</li><li>Lightning Platform
</li><li>Flows
</li><li>Platform Events
</li><li>Integration Patterns
</li></ul>Contact Center
<ul><li>IVR Design
</li><li>Contact Flows
</li><li>Call Routing
</li><li>Queue Management
</li><li>Skills-Based Routing
</li><li>Call Recording
</li><li>Screen Pops
</li><li>CTI Integrations
</li>Customer Authentication 
<li>
</li></ul> 
 
Success Measures
<ul><li>Deliver scalable and reliable telephony solutions.
</li><li>Improve call routing accuracy and customer experience.
</li><li>Reduce call handling time through automation and intelligent routing.
</li><li>Maintain high availability and performance of voice platforms.
</li><li>Successfully integrate AWS and Salesforce technologies into a seamless customer support ecosystem.</li></ul></div>

Senior Software Engineer – Amazon Connect & Salesforce Voice

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