salesforce specialist

Daikin/Goodman Manufacturing

<div><h4 class="jobSectionHeader">Detailed Description</h4>

The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle management, contact center operations, and process optimization, the Analyst enables the implementation of scalable and efficient customer service solutions. This role partners with stakeholders to design service-centric solutions, improve agent productivity, and enhance customer experience through data-driven insights.
<h4 class="jobSectionHeader">
Responsibilities may include:</h4>

Product Administration: 
Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.

Requirements Gathering: 
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.

Story Development: 
Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.

Data Management: 
Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.

Process Improvement: 
Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.

User Acceptance Testing Management: 
Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.

Agile Methodology: 
Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.

Troubleshooting and Support: 
Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.

Training: 
Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.

Platform Updates: 
Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.

Integration Support: 
Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.

Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.

Perform other tasks as assigned
<h4 class="jobSectionHeader">
Nature and Scope:</h4>
<ul><li>Applies advanced knowledge of Service Cloud and service operations processes</li>
<li>Works independently with limited supervision while managing projects and deliverables</li>
<li>May coach and guide junior analysts</li>
<li>Handles complex problems requiring analytical thinking and innovative solutions</li>
</ul><h4 class="jobSectionHeader">Knowledge and Skills:</h4>
<ul><li>Intermediate knowledge of Microsoft Office, Jira, Confluence</li>
<li>Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)</li>
<li>Detail-oriented with a strategic mindset</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Proactive and self-driven with a continuous improvement mindset</li>
<li>Strong analytical skills with the ability to translate service data into actionable insights</li>
<li>Knowledge of data governance and data quality best practices</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>5&ndash;10 years of experience with Salesforce or another CRM platform</li>
<li>Hands-on experience with Service Cloud (preferred)</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li>
<li>Salesforce Service Cloud certification preferred</li>
<li>Master&rsquo;s degree is a plus</li>
</ul><h4 class="jobSectionHeader">People Manager:</h4>

No
<h4 class="jobSectionHeader">
Physical Requirements/Work Environment:</h4>
<ul><li>Ability to perform essential responsibilities with or without accommodations</li>
<li>Collaborative team environment</li>
<li>May require occasional overtime during major releases or peak support periods</li>
</ul><h4 class="jobSectionHeader">Reports To:</h4>

Manager, Product Owner &ndash; Salesforce Service Cloud
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Salesforce Business Analyst III - Service Cloud

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About the Role &gt;&gt;
 
 
We're looking for a driven and consultative Account Executive to join our growing team, selling at the forefront of enterprise data and AI transformation. In this role, you'll focus on MuleSoft and Informatica &mdash; two of the industry's most powerful platforms for integration and data management &mdash; while partnering closely with the core Salesforce AE team to deliver a complete, connected solution to customers.
 
 
MuleSoft empowers organizations to integrate any application, data source, or system through API-led connectivity &mdash; breaking down silos and creating a unified digital foundation. Informatica brings enterprise-grade data management, quality, and governance to ensure that foundation is built on clean, reliable, and compliant data.
 
 
Together, these platforms are the backbone of Salesforce Agentforce &mdash; enabling businesses to deploy autonomous AI agents that actually work, because they're powered by trusted, connected data. As a specialist AE, you'll play a critical role in the broader account team, positioning MuleSoft and Informatica as the essential data infrastructure that makes AI transformation possible.
 
 
This is a unique opportunity to own a specialist sales motion, work alongside a world-class core AE team, and help enterprise customers build the foundation their AI ambitions depend on. 
 
What you will be doing &gt;&gt; 
 
Our Data Foundation Account Executives engage with existing customers and new leads. They develop strong, positive, trusted relationships with both key stakeholders and c-suite decision makers within their patch, and help customers realize value from their Salesforce investments. You will use your skills to develop opportunities, through both warm leads and whitespace prospecting.
<ul><li>Develop key customer stakeholder relationships and drive customer satisfaction at assigned accounts
</li><li>Assist with the development and execution of overall long-term strategy for the account, aligned to customer business objectives
</li><li>Coordinate internal resources to meet customer business needs
</li><li>Assist with account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment
</li><li>Share both MuleSoft and Informatica value proposition for existing and/or new customers
</li><li>Drive growth within new and existing, assigned accounts
</li></ul>What you&rsquo;ll need to be successful &gt;&gt;
<ul><li>Significant full cycle sales experience with a proven track record of success
</li><li>Experience in selling technical platforms preferred
</li><li>Integration / API / Data Governance / Agents Orchestration and Automation Awareness
</li><li>Ability to strategize with a large extended team
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Account Executive KSA - Data Foundation (MuleSoft + Informatica)

ELECTRIC SUPPLY CONNECTION,INC

Job SummaryElectric Supply Connection is looking for a hands-on NetSuite eCommerce Specialist to own our online sales operations. You&rsquo;ll manage our NetSuite environment, keep inventory synced and accurate across SuiteCommerce and our external marketplaces, and optimize our shipping setup to cut costs and speed up fulfillment.Responsibilities<ul><li>Administer NetSuite day-to-day: items, pricing, inventory, and fulfillment workflows</li><li>Manage and maintain our SuiteCommerce webstore: catalog, listings, and site updates</li><li>Manage omnichannel operations across our marketplaces &mdash; Amazon, Zoro, Home Depot Pro, and more &mdash; listings, pricing, orders, and inventory from one NetSuite source of truth</li><li>Keep inventory synced between NetSuite and external marketplaces through our NetScore connectors so stock stays accurate and we never oversell</li><li>Build, maintain, and optimize shipping templates, shipping items, and carrier rates (UPS/FedEx/USPS) in NetSuite</li><li>Troubleshoot sync issues between NetSuite, SuiteCommerce, and NetScore-connected channels and fix them fast</li><li>Identify ways to reduce shipping costs and fulfillment errors, and report on results</li></ul>What We&rsquo;re Looking For<ul><li>SuiteCommerce experience required &mdash; managing a live SuiteCommerce/SCA webstore</li><li>Omnichannel marketplace experience required &mdash; hands-on experience selling on Amazon, Zoro, Home Depot Pro, or similar B2B/industrial marketplaces with centralized inventory</li><li>2+ years hands-on NetSuite administration (inventory and order management)</li><li>Experience with marketplace integration connectors &mdash; NetScore strongly preferred (Celigo/Folio3 or similar considered)</li><li>Experience configuring shipping templates, shipping items, and carrier integrations in NetSuite</li><li>Strong troubleshooting skills &mdash; you can trace a data sync problem to its source</li><li>Detail-oriented with inventory accuracy; comfortable working independently</li></ul>Skills<ul><li>NetScore connector experience with marketplaces like Amazon, Zoro, and Home Depot Pro</li><li>Saved searches, CSV imports, and basic NetSuite scripting/workflows</li><li>Experience in wholesale/distribution or electrical supply</li></ul>Pay: $52,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Health insurance</li><li>Paid time off</li><li>Tuition reimbursement</li></ul>Application Question(s):<ul><li>Indeed Screener Questions</li></ul>Yes/No &mdash; Must-Have (set as deal-breakers in Indeed) 1.	Do you have hands-on experience managing a live SuiteCommerce or SuiteCommerce Advanced (SCA) webstore? 2.	Do you have hands-on experience selling on marketplaces such as Amazon, Zoro, or Home Depot Pro? 3.	Do you have 2+ years of hands-on experience administering NetSuite (items, inventory, fulfillment workflows)? 4.	Have you set up or maintained shipping items, shipping templates, and carrier integrations (UPS/FedEx/USPS) in NetSuite? 5.	Do you have experience managing sales across multiple online marketplaces at once with centralized inventory? Yes/No &mdash; Preferred 1.	Have you worked with NetScore connectors, or a similar NetSuite marketplace integration (Celigo, Folio3)?Work Location: In person

NetSuite eCommerce Specialist

DigixSoft

Job Title: AI Operations &amp; Integration SpecialistJob Type: Full-timeLocation: Gulistan-e-Johar, Block 12, Behind Dundas Tower, Near Deaf Reach School, Plot No. B-177, Ground Floor, KarachiTiming: 9:00 PM &ndash; 6:00 AMAbout the RoleWe are looking for an AI Operations &amp; Integration Specialist to own the AI stack that runs across our business &mdash; from the platforms that handle CRM, email, marketing, and customer service to the AI assistants and automation tools our teams use every day. You will choose the right tools, plug them in safely, govern how they are used, and train the rest of the company to get the most out of them.This is the right fit for someone who is genuinely curious about AI, comfortable with SaaS administration, and able to think practically about how tools fit into how people actually work. You will be the go-to person for anything AI-related in the organization.Key Responsibilities<ul><li>Evaluate, recommend, and deploy AI platforms across CRM, email, marketing, social media, customer service, and project management functions.</li><li>Administer integrated business platforms such as HubSpot, Zoho One, High Level, integrations, and reporting.</li><li>Configure and manage AI assistants (Claude, ChatGPT, Gemini, Microsoft Copilot) at the business or enterprise tier, including SSO setup, role-based access, and audit logging.</li><li>Build and maintain workflow automations and integrations native platform tools.</li><li>Troubleshoot platform issues, manage, and handle onboarding and off boarding of users from each AI tool.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor's degree in Computer Science, or a related field &mdash; or equivalent hands-on experience.</li><li>2+ years administering at least one major business platform (HubSpot, Zoho, Salesforce)</li><li>Working knowledge of major AI assistants (ChatGPT, Claude, Gemini, Copilot) and how they are used in business contexts.</li><li>Experience with workflow automation tools.</li><li>Solid understanding of data privacy, user permissions.</li><li>Strong written communication able to explain technical concepts to non-technical colleagues clearly.</li><li>Good problem-solving and project management skills.</li><li>Proficiency in written and spoken English.</li></ul>Preferred (Nice to Have)<ul><li>Vendor certification in HubSpot, Zoho, Salesforce.</li><li>Experience with Model Context Protocol (MCP) or REST API integrations.</li><li>Familiarity with prompt engineering or building custom AI agents.</li><li>Experience writing AI usage policies or running training programs.</li><li>Background in IT operations, business analysis, or digital transformation projects.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Standard leave benefits.</li><li>Exposure to cutting-edge AI tools and a meaningful role shaping how the company uses them.</li><li>Collaborative team environment in our Karachi office.</li></ul>Pay: Rs80,000.00 per monthWork Location: In person

AI Operations & Integration Specialist

Cronysoft

We're Hiring at CronySoft - Technical Support SpecialistKey ResponsibilitiesYou will handle daily customer support and technical troubleshooting for POS and Backoffice workflows, including billing, returns, shift closing, inventory, purchasing, reporting, and user access. You will log and manage customer cases in the ticketing system, follow up until resolution, and escalate complex issues to internal teams with complete documentation. You will also support customers during urgent situations, guide non-technical users with clear instructions, and maintain professional communication throughout the support process.Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Minimum 2/3 years experience in Technical Support, Application Support, Helpdesk, or similar role.</li><li>Excellent English communication (spoken and written) is mandatory.</li><li>Strong troubleshooting and customer handling skills with a calm and professional attitude.</li><li>Comfortable working night shift and supporting USA-based customers.</li><li>Experience using ticketing/CRM tools (Zendesk, Freshdesk, Zoho, Jira, Intercom, Salesforce, or similar).</li><li>Working knowledge of POS, retail workflows, inventory, warehouse operations, ERP, or SaaS support is a strong plus.</li><li>Basic technical knowledge of Windows troubleshooting, networking concepts, and remote support tools (TeamViewer/AnyDesk).</li><li>SQL or database understanding is a plus for validation and troubleshooting.</li></ul>What We Offer<ul><li>Competitive Salary</li><li>Yearly Festival Bonus</li><li>Performance Based Bonus</li><li>Paid Leaves</li><li>Growth opportunity in an international customer support environment</li><li>Structured training on our products and workflows</li><li>Professional, performance-driven workplaceHow to Apply</li></ul>Send your resume to Recruiter@cronysoft.com Subject: Technical Support Specialist (Night Shift)Pay: Rs99,999.00 - Rs299,999.00 per monthWork Location: In person

Technical Support Specialist

VSP Technologies

<div>Sealing Specialist (Sales) - Kentucky

The Sealing Specialist oversees the growth and success of a geographic sales territory and provides all necessary technical, product, and sales support to current and new customers in the territory. 
Essential Functions
<ul>
<li>Prospect</li>
<li>Provide training to your customers</li>
<li>Be a resource for your plants&rsquo; engineering team</li>
<li>Identify and propose sealing solutions</li>
<li>Document the cost impact of your work/solutions for the plants</li>
<li>Manage the contract</li>
<li>Salesforce utilization</li>
<li>Roadmaps 
</li>
<li>Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness</li>
<li>Project a favorable image of the company to promote, foster, and enhance public recognition of the company and it products and services.</li></ul> 
 
Experience / Education
<ul>
<li>Bachelor&rsquo;s degree in a technical, business, or related discipline or equivalent experience</li>
<li>Experience relating to essential job functions</li>
<li>Customer service interactions, support, and sales experience</li>
<li>Bachelor&rsquo;s degree in science, technology, engineering, or mathematics (STEM) majors (Preferred)</li>
<li>Industrial experience (Preferred)</li>
<li>Working knowledge of Kaizen, Six Sigma (Preferred)</li> 
</ul>
VSP Technologies provides equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status, political affiliation or veteran status. For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process may request assistance by contacting Human Resources at 804-668-1026. 
Job Type: Full-time, Monday&ndash;Friday, 8:00 a.m. to 5:00 p.m. 
Travel: Occasional overnight travel required within the assigned territory 
Benefits:
<ul>
<li>401(k) plus company match</li>
<li>Health, Dental, and Vision Insurance</li>
<li>Short- &amp; Long-Term Disability</li>
<li>Life Insurance</li>
<li>Paid time off</li>
<li>Paid Holidays</li>
<li>Tuition reimbursement</li></ul></div>

Sealing Specialist (Sales) - Kentucky

Ford Agency

<div>The Ford Agency is actively recruiting for a creative, poised, and sharp Business Development Specialist to join the busy marketing team at a top DC firm. The Specialist works closely with attorneys and marketing team to facilitate the firm's business development initiatives. This is an exciting role for a Marketing or Business Development Coordinator to learn the ins and outs of the industries they support while creating marketing and business development strategies to take the firm to the next level! If you have a solid 2 years of marketing experience and are looking to take the next step in your career with a collaborative team of professionals, we want to hear from you!
<div>
<div></div><div>Responsibilities Include:</div>
<ul><li>Draft client pitches, presentations, and responses to RFPs</li>
<li>Track client development activities in the CRM</li>
<li>Collaborate with the events team to coordinate client events</li>
<li>Collaborate with practice group leaders and attorneys to develop business development and marketing plans</li>
<li>Draft marketing materials including website content, newsletters, web blogs, etc.</li>
<li>Assist with other marketing and business development projects and initiatives</li>
</ul><div>Qualifications Include:</div>
<ul><li>Bachelor's degree in Marketing, English, Communications or related field</li>
<li>2+ years of marketing experience in a law firm or other professional services firm</li>
<li>Ability to prioritize and multitask in a fast-paced environment</li>
<li>Manage short term and long term deadlines</li>
<li>Excellent writing and proofreading skills</li>
<li>Strong attention to detail and organizational skills</li>
<li>Technical Skills:
<ul><li>MS Office (Word, PowerPoint, Outlook, and Excel)</li>
<li>Salesforce experience</li>
</ul></li></ul></div><div><div>Compensation:</div>
<ul><li>$88,000 - $115,000 annually</li>
</ul>
</div><div> 
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</div>
<div> 
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</div>
<div> 
To see more positions available through The Ford Agency, please check out our website at www.ford-agency.com.</div></div>

Legal Business Development Specialist

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