salesforce specialist

NielsenIQ

<div><b>Company Description</b><p><br>
As a Salesforce Platform Specialist, you will own the day‑to‑day health, evolution, and adoption of our global Salesforce estate, spanning core CRM, Agentforce / Service Cloud, and Salesforce AI capabilities.</p><p>
You will work with the Product Leader, Managers, Owners and cross‑functional stakeholders to translate business goals into well‑governed, scalable platform solutions that drive seller and service‑agent productivity, customer satisfaction, and compliance. This role blends configuration, automation, platform governance, and enablement with a pragmatic understanding of commercial outcomes.</p><b><br>
Job Description</b><p><br>
Core Platform Ownership &amp; Governance</p><ul><li>
Own platform standards (naming conventions, metadata strategy, field hygiene, deprecation, duplicate management) and drive continuous improvement across org(s).</li><li>
Manage environments and releases (sandboxes, UAT, change migration), coordinating with Product and Engineering for smooth deployments and minimal disruption.</li><li>
Administer users, Permission Sets/Groups, roles, and access policies; maintain org security posture and audit readiness.</li><li>
Configuration, Automation &amp; Data Quality</li><li>
Design and build scalable solutions using Flows (record‑triggered, screen, scheduled), Lightning App Builder, dynamic forms/actions, validation rules, formulas, and layouts.</li><li>
Create and evolve Reports &amp; Dashboards to provide actionable insights for Sales, Service, and Leadership.</li><li>
Establish data quality controls (picklists, validations, required fields, duplicate rules) and steward remediation plans.</li><li>
Agentforce / Service Cloud (Service Excellence)</li><li>
Configure and optimise Agentforce Console workspaces for efficiency (tabs, utility items, keyboard shortcuts, macros, Quick Text).</li><li>
Implement best‑practice Case Management: Omni‑Channel routing, assignment/escalation rules, SLAs/Entitlements, queues, email‑to‑case, and Knowledge integration.</li><li>
Enable Digital Engagement channels (chat/messaging)</li><li>
Partner with Service leadership to track and improve KPIs (first contact resolution, handle time, backlog, CSAT) via dashboards.</li><li>
Salesforce AI (Einstein &amp; Agentforce AI)</li><li>
Configure and govern AI‑assisted service productivity features (e.g., case summaries, recommended replies, auto‑classification/triage) with appropriate guardrails.</li><li>
Collaborate with Product/Data to identify AI use cases, define acceptance criteria, monitor quality, and drive ethical, secure AI adoption.</li><li>
Measure AI impact (time saved, accuracy, adoption), iterate configurations, and champion best practices with end‑users.</li><li>
Integrations &amp; Data Exchange</li><li>
Work with integration teams to design robust data flows via Salesforce APIs Platform Events, External Services, and connected apps.</li><li>
Support troubleshooting across integrated systems (e.g., marketing automation, data platforms, ticketing) and ensure data integrity across domains.</li><li>
Contribute to integration documentation, error handling standards, and monitoring routines.</li><li>
Security, Compliance &amp; Risk</li><li>
Leverage platform audit capabilities (Login History, Setup Audit Trail) and contribute to incident response/root‑cause analysis.<br>
<br>
Nice to have) Familiarity with Salesforce Shield (Event Monitoring, Field Audit Trail, Platform Encryption).<br>
</li><li>Deliver demos, quick guides, and in‑app prompts; champion accessibility and UX simplicity across Lightning pages and screen flows.</li><li>
Run office hours, gather feedback, and translate pain points into a prioritised backlog with the Product Owner.</li><li>
Adoption &amp; Enablement</li><li>
Deliver demos, quick guides, and in‑app prompts; champion accessibility and UX simplicity across Lightning pages and screen flows.</li><li>
Run office hours, gather feedback, and translate pain points into a prioritised backlog with the Product Owner.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven experience in a platform‑level Salesforce role (e.g., Platform Specialist, Systems Analyst), supporting global commercial or service teams.</li><li>
Strong hands‑on expertise with Flows, Lightning configuration, and data modelling.</li><li>
Practical knowledge of Service Cloud / Agentforce configuration (Cases, Console, Omni‑Channel, Knowledge, SLAs).</li><li>
Demonstrated ability to translate complex business requirements into scalable configuration and clear user stories.</li><li>
Excellent stakeholder communication, prioritisation, and time management in a fast‑moving environment.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Salesforce Platform Specialist

Coptic Orphans

<div><p><b>Salesforce Developer</b></p><p></p><p><b><br>
Purpose of the Job</b></p><p>
The Salesforce Developer is accountable for the design, development, implementation, and maintenance of Coptic Orphans' technology solutions, with a primary focus on the Salesforce CRM platform.</p><p></p><p><b><br>
Essential Functions and Responsibilities</b></p><ul><li>
Analyze, design, develop, and implement effective and reliable solutions within the Salesforce platform. Ensure that system functionality supports departmental needs while following established development standards and delivering work with accuracy and efficiency.</li><li>
Ensure Salesforce functionality satisfies all organizational departmental needs.</li><li>
Provide second-level technical support for system issues and inquiries; troubleshoot and resolve problems in coordination with internal teams and external vendors.</li><li>
Implement requested design modifications and changes to existing system functionalities.</li><li>
Conduct testing to ensure system stability and application performance.</li><li>
Monitor system health and proactively identify performance or data consistency issues.</li><li>
Maintain detailed oversight of the system architecture and design compatibility.</li><li>
Support continuous improvement of application design and enforce best practices.</li><li>
Maintain high availability and optimal performance of mission-critical systems.</li></ul><p></p><p><b><br>
Required Education, Experience, Knowledge and Skills</b></p><ul><li>
Bachelor's degree in Computer Engineering, Computer Science, Information Systems Management, or a related field.</li><li>
1-3 years of relevant professional experience.</li><li>
Proficient in English, both written and spoken.</li><li>
Basic understanding of Salesforce development principles (Apex, Visualforce, Lightning Components, SOQL).</li><li>
Familiarity with Salesforce Sales Cloud and/or Service Cloud is a plus.</li><li>
Foundational experience in database development and object-oriented programming (Java or JavaScript preferred).</li><li>
Good understanding of data analysis and visualization concepts.</li><li>
Good problem-solving and time-management skills.</li><li>
Good attention to detail and ability to follow established development standards.</li><li>
Willingness to learn new technologies and apply best practices in system development.</li><li>
Ability to work with internal stakeholders and external vendors to support project success.</li></ul><p></p><p><b><br>
Travel and Working requirements</b></p><ul><li>
Typical office environment limited to walking, sitting, typing, using office equipment.</li><li>
Occasional travel, nationally or internationally, is expected.</li></ul></div>

Salesforce Developer

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><div><ul><li>Good experience in Salesforce platform and Salesforce Developer/Admin, Salesforce Technical Design, Development, Customization, Enhancements</li></ul>
<ul><li>&amp; Support on Sales Cloud, Service Cloud, Marketing Cloud and lightning</li></ul>
<ul><li>5+ yrs of Experience in designing and developing software components and having a very strong Salesforce solution implementations and integration background.</li></ul>
<ul><li>3+yrs of Experience in Salesforce (SFDC) with end to end implementation experience.</li></ul>
<ul><li>Salesforce.com integration experience, including between different business systems as well as working with integration tools.</li></ul>
<ul><li>Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.</li></ul>
<ul><li>Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.</li></ul>
<ul><li>Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.</li></ul>
</div></div></div></div></div><div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>407136</div>
</div><div><div><b>Desired Skills</b></div>
<div>Salesforce(SFDC)</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Salesforce Technical Lead

Steampunk

<div>Overview:
<div>
As a <b>Steampunk </b><b>Salesforce</b><b> Functional Analyst</b>, you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce platform. Develop, test, document and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as flows, validations, approvals, Visualforce pages, Lightning components, and everything clicks not code. Execute test plans to ensure quality delivery using test code and unit tests. Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.</div>
Contributions:
<ul><li>Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security, and data access, setting up flows, sharing rules and permission sets.</li><li>
Administer standard and custom fields, map them out across integrations</li><li>
Analyze database issues and troubleshoot problems.</li></ul><ul><li>
Assist in training rollouts to new users and grow the application knowledge.</li><li>
Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics</li><li>
Keep up to date on new Salesforce features</li></ul>
Qualifications:
<ul><li>Salesforce certified professional with a minimum of two years of Salesforce functional experience.</li><li>
Experience working with product owners to understand business needs and translate them into Salesforce specific user stories.</li><li>
Experience delivering a Salesforce project using Agile.</li><li>
Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities.</li></ul><ul><li>
Has experience leading, mentoring, and overseeing the work of junior functional resources.</li><li>
Certified Scrum Master preferred</li><li>
Must have a BA/BS degree.</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $80,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Salesforce Functional Analyst

Motive

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><div>
<div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As an Associate Systems Administrator at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.</p>
<p>
You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive&rsquo;s growth and global expansion.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do:</b></h3>
<ul><li>Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.</li>
<li>Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.</li>
<li>Manage end-user profile configurations, reporting, dashboards, and permissions.</li>
<li>Oversee the onboarding for the Enterprise Systems Tech-Stack.</li>
<li>Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.</li>
<li>Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.</li>
<li>Create and update documentation for different audiences within the team.</li>
<li>Implement minor admin-level changes in Salesforce and sandboxes based on gathered requirements.</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Engineering background with an understanding of technology related to Business Systems.</li>
<li><b>Minimum of 3 years</b> of implementing, operating, maintaining, or using Salesforce.com, with hands-on administrative, configuration, and process management experience.</li>
<li>Proven ability to work independently, set priorities, and handle multiple tasks with concentration, speed, and accuracy to meet deadlines.</li>
<li>Salesforce Administration Certification .</li>
<li>Understanding of Salesforce.com's Sales and Service Cloud Architecture.</li>
<li>Excellent communicator with strong analytical, facilitation, and problem-solving skills</li>
<li>Experience with Zuora and NetSuite could be a plus.</li></ul></div><br>
<p>
</p></div><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Associate Salesforce Admin

Horizontal

<div><p><b>Salesforce Services Sales Lead
</b></p><p></p><p>At Horizontal Digital, we hold ourselves to one key belief: You&rsquo;re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
</p><p></p><p><b>We use these values to fuel superior results:
</b></p><p></p><p><b>Lock arms
</b></p><p>We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
</p><p></p><p><b>Show hustle
</b></p><p>We&rsquo;re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
</p><p></p><p><b>Embrace change</b></p><p>
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what&rsquo;s next.
</p><p></p><p><b>Elevate empathy
</b></p><p>We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
</p><p></p><p><b>Never settle
</b></p><p>We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
</p><p></p><p>But enough about us. Let&rsquo;s talk about you.
</p><p></p><p>We are seeking a dynamic and results-driven Salesforce Services Sales Lead to drive the growth of our Salesforce professional services business in the Saudi Arabia (KSA) region. The ideal candidate will have deep knowledge of the Digital Experience Management and Content Management Platforms (DXP), a strong network within the KSA regions, and a proven track record in enterprise B2B sales. This is a client-facing, quota-carrying role focused on identifying, developing, and closing Sitecore-related service opportunities. Hiring the right person to oversee Sitecore services sales in the KSA requires someone who combines technical understanding, cultural alignment, and proven sales ability and negotiation skills.</p><p></p><p>
In the DXP world the software sale is typically handled by the vendor itself. Although the software vendor (Salesforce) often consults with an implementation partner like us on product demos, Proof of Concepts, RFP responses and implementation roadmaps, costs and timeline estimates. We are the defacto trusted advisors to the client and Sitecore in ensuring the right products are being purchased by the client to drive their business outcomes.</p><p></p><p><b>
Services Sales in DXP Platforms such as Salesforce involves:</b></p><ul><li>
Selling the design, architecture, and implementation of the digital experience.</li><li>
Involves current state discovery and architecture assessments, future state architecture design, user experience design, integration with various backend systems, CMS platform and components setup, technical development, testing and devops, etc.</li><li>
Requires a consultative approach to understand the customer journey and digital strategy and how a DXP Platform fits in to help drive the business outcomes for the customer.</li><li>
Strong dependency on our internal strategy, design, engineering, and delivery teams.</li><li>
Deep consultative skills, relationship-building ability and outcome-driven. You act like the client&rsquo;s trusted advisor.</li><li>
Your primary buyers are Business Stakeholders, Digital, CRM, CX, Transformation leads and sometimes the IT leaders &ndash; so you need to be able to speak their language</li><li>
Procurement is often a big part of the close and you need to adept at negotiating with procurement and justifying our value and prowess and sell through at reasonable target margins.</li><li>
Value lies in the expertise and ability to deliver results, not the product itself.</li></ul><p></p><p><b>
Key Responsibilities:</b></p><ul><li>
Drive end-to-end sales cycles for Salesforce services (implementation, consulting, integration, managed services).</li><li>
Identify and qualify new opportunities across sectors ( travel and tourism, hospitality, real-estate, public sector, telco, banking, retail, etc.).</li><li>
Bring a network of connections to the table to drive net new Salesforce deals in the region.</li><li>
Build and maintain strong relationships with key decision-makers and stakeholders in target accounts.</li><li>
Work closely with our strategy, delivery and technical teams to craft winning proposals and solutions.</li><li>
Collaborate with Salesforce account executives and alliances to develop joint go-to-market strategies and execute them with our marketing teams for the region, support them in their deal cycles where they need partner support to close a deal.</li><li>
Own the sales forecast, pipeline development, and deal closure targets in the KSA market.</li><li>
Stay UpToDate on the latest and greatest innovations and progress across Salesforce as well as its competitors in the market and have a strong POV on why Salesforce .</li></ul><p></p><p><b>
Requirements:</b></p><ul><li>
5+ years of experience in enterprise software, DXP platforms or consulting services sales, with at least 2+ years in DXP-related offerings.</li><li>
Strong understanding of Salesforce products and their business value and how their competitors position.</li><li>
Deep knowledge of the KSA market with an existing network in enterprise and/or government sectors.</li><li>
Deep understanding of the KSA business culture and decision making process</li><li>
Arabic fluency is preferred (preferably native or near-native); English proficiency is required.</li><li>
Experience working with or within DXP partners, SIs is a plus.</li><li>
Ability to work independently, manage complex sales cycles, and build C-level relationships.</li><li>
Strong deal closing skills and ability to lead strategic sales pursuits.</li><li>
Background in consulting or advisory roles within the digital transformation space.</li></ul><p></p><p>
 <b>Personality &amp; Soft Skills</b></p><ul><li>Consultative seller &mdash; someone who can understand customer pain points and build solutions around Salesforce .</li><li>Excellent communication and presentation skills.</li><li>Highly self-driven, able to work independently or as part of a virtual/global team.</li></ul><p></p><p><b>
What We Offer:</b></p><ul><li>
Competitive base salary + commission structure.</li><li>
Opportunity to work with a high-performing regional and global team.</li><li>
Exposure to cutting-edge Salesforce DXP implementations and innovation in the KSA market.</li><li>
Career growth within a fast-scaling digital transformation leader.</li></ul><p></p><p><br>
</p><p>The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></div>

Salesforce Sales Lead - KSA

NEOGOV

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>Depends on Qualifications</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Draper, UT</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Full-Time</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>00869</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Lead Generation</div>
</div></div><div><div><div><b>Division</b></div>
</div><div><div>Power</div>
</div></div></div><div><div><div><div><b>Opening Date</b></div>
</div><div><div>04/13/2026</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>About</b></h2></div>
<p></p><div><div>NEOGOV is a proud AI-Enabled SaaS leader in the Public Sector &amp; Public Safety space with a mission to <i>serve the people who serve the people</i>. Our clients use our software to streamline everyday processes NEOGOV is a leading AI-enabled SaaS provider serving the public sector and public safety organizations nationwide.</div><div><br>
For more than 25 years, we&rsquo;ve helped agencies streamline critical workforce and operational processes through an integrated, intelligent platform. From hiring and onboarding to employee growth, retention, compliance, and public safety operations, our solutions support the full employee lifecycle. Guided by our mission to serve the people who serve the people, we combine innovation, customer focus, and purpose-driven technology to help build stronger communities.</div><br>
The Account Development team is responsible for the support, training, and best practice coaching and account retention and expansion for all customers. You will strategize customer support execution, communicate with other departments to ensure synergy. You will proactively look for new and innovative ways to ensure our customers&rsquo; success with our products and generate sales opportunities. Your primary responsibility is account expansion. You will work directly with an Account Manager and coordinate meetings to demo NEOGOV products.<br>
<br>
<b>This is an on-site role located in Draper, Utah. </b>Candidates must be available to work in the office Monday through Friday during standard business hours. This role involves real-time collaboration with cross-functional teams, participation in team meetings, and active engagement in the office environment.<br>
<br>
<b>Work Environment Requirements:</b><ul><li><p>
This is a full-time, in-office position. Remote or hybrid work is not available for this role.</p></li><li><div>
Must be available for in-person, ad-hoc team discussions, coaching, and feedback sessions throughout the workday.</div></li><li><div>
Required to attend and participate in daily stand-ups, team meetings, training, and company events held in the office.</div></li><li><div>
Reliable daily commute to the office is required.</div></li></ul><br>
This posting is for an existing vacancy.</div><p></p>
<div><h2 class="jobSectionHeader"><b>What You Will do</b></h2></div>
<p></p><div><ul><li>Develop and cultivate customer relationships with key decision makers and power users/administrators.</li><li>
Resolve simple to moderately complex tasks related to our product suite.</li><li>
Conduct Partnership Reviews (business reviews) with current customers - review current products, current implementations, help discover and resolve concerns, and ask questions to discover areas where we can expand the account with additional products.</li><li>
Schedule product demonstrations</li><li>
Assist with support case escalations and facilitate customer communication where needed.</li><li>
Complete product training to gain deeper understanding of NEOGOV products.</li><li>
Proactive calls and engagements to seek demonstration appointments.</li><li>
Meet regularly and communicate often with the assigned Account Manager to ensure objectives are aligned for the territory.</li><li>
Communicate product feedback where appropriate and work with other internal teams to help resolve customer concerns and product ideas.</li><li>
Generate excitement for new or developing products by keeping customers updated on their progress. Sharing information on product enhancements.</li><li>
Find upsell opportunities through customers&rsquo; use-case</li><li>
Track KPI&rsquo;s (partnership review meetings, demos, SQO%, and sales territory quota attainment)</li><li>
Work with at-risk customers as needed along with other internal teams to resolve concerns and retain customers.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Who You Are</b></h2></div>
<p></p><div><ul><li>Someone with strong organizational and follow through skills</li><li>
An individual with High level of personal accountability</li><li>
Able to set expectations and communicate goals and objectives with customers and teammates</li></ul><br>
<b>
What you have:</b><br>
<ul><li>
B.A/B.S or equivalent work experience</li><li>
Minimum 3 years working directly with customer accounts</li><li>
Minimum 1+ year of experience with one or more SaaS products</li><li>
Prior technical sales experience is preferred</li><li>
Excellent written and verbal communication skills</li><li>
Ability to successfully communicate and coordinate with departments across the organization, including Sales, Support, QA, Product Management, Finance, etc</li><li>
Experience presenting both to groups and one-on-one</li><li>
Salesforce experience preferred but not required</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>What NEOGOV Offers</b></h2></div>
<p></p><div><ul><li><div>Competitive Wages</div></li><li><div>
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1</div></li><li><div>
Generous PTO to support work-life balance</div></li><li><div>
401K Matching</div></li><li><div>
12-week Paid Parental Leave</div></li><li><div>
Autonomy to grow and find your career path with supportive leadership</div></li><li><div>
Company provided lunches and a kitchen fully stocked with snacks and drinks in the Draper office.</div></li><li><div>
Inclusive and diverse work environment</div></li></ul><div></div><i><br>
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.</i><br>
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Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.</div></div></div><p></p>

Account Development Representative

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