salesforce specialist

NielsenIQ

<div><b>Company Description</b><p><br>
As a Salesforce Platform Specialist, you will own the day‑to‑day health, evolution, and adoption of our global Salesforce estate, spanning core CRM, Agentforce / Service Cloud, and Salesforce AI capabilities.</p><p>
You will work with the Product Leader, Managers, Owners and cross‑functional stakeholders to translate business goals into well‑governed, scalable platform solutions that drive seller and service‑agent productivity, customer satisfaction, and compliance. This role blends configuration, automation, platform governance, and enablement with a pragmatic understanding of commercial outcomes.</p><b><br>
Job Description</b><p><br>
Core Platform Ownership &amp; Governance</p><ul><li>
Own platform standards (naming conventions, metadata strategy, field hygiene, deprecation, duplicate management) and drive continuous improvement across org(s).</li><li>
Manage environments and releases (sandboxes, UAT, change migration), coordinating with Product and Engineering for smooth deployments and minimal disruption.</li><li>
Administer users, Permission Sets/Groups, roles, and access policies; maintain org security posture and audit readiness.</li><li>
Configuration, Automation &amp; Data Quality</li><li>
Design and build scalable solutions using Flows (record‑triggered, screen, scheduled), Lightning App Builder, dynamic forms/actions, validation rules, formulas, and layouts.</li><li>
Create and evolve Reports &amp; Dashboards to provide actionable insights for Sales, Service, and Leadership.</li><li>
Establish data quality controls (picklists, validations, required fields, duplicate rules) and steward remediation plans.</li><li>
Agentforce / Service Cloud (Service Excellence)</li><li>
Configure and optimise Agentforce Console workspaces for efficiency (tabs, utility items, keyboard shortcuts, macros, Quick Text).</li><li>
Implement best‑practice Case Management: Omni‑Channel routing, assignment/escalation rules, SLAs/Entitlements, queues, email‑to‑case, and Knowledge integration.</li><li>
Enable Digital Engagement channels (chat/messaging)</li><li>
Partner with Service leadership to track and improve KPIs (first contact resolution, handle time, backlog, CSAT) via dashboards.</li><li>
Salesforce AI (Einstein &amp; Agentforce AI)</li><li>
Configure and govern AI‑assisted service productivity features (e.g., case summaries, recommended replies, auto‑classification/triage) with appropriate guardrails.</li><li>
Collaborate with Product/Data to identify AI use cases, define acceptance criteria, monitor quality, and drive ethical, secure AI adoption.</li><li>
Measure AI impact (time saved, accuracy, adoption), iterate configurations, and champion best practices with end‑users.</li><li>
Integrations &amp; Data Exchange</li><li>
Work with integration teams to design robust data flows via Salesforce APIs Platform Events, External Services, and connected apps.</li><li>
Support troubleshooting across integrated systems (e.g., marketing automation, data platforms, ticketing) and ensure data integrity across domains.</li><li>
Contribute to integration documentation, error handling standards, and monitoring routines.</li><li>
Security, Compliance &amp; Risk</li><li>
Leverage platform audit capabilities (Login History, Setup Audit Trail) and contribute to incident response/root‑cause analysis.<br>
<br>
Nice to have) Familiarity with Salesforce Shield (Event Monitoring, Field Audit Trail, Platform Encryption).<br>
</li><li>Deliver demos, quick guides, and in‑app prompts; champion accessibility and UX simplicity across Lightning pages and screen flows.</li><li>
Run office hours, gather feedback, and translate pain points into a prioritised backlog with the Product Owner.</li><li>
Adoption &amp; Enablement</li><li>
Deliver demos, quick guides, and in‑app prompts; champion accessibility and UX simplicity across Lightning pages and screen flows.</li><li>
Run office hours, gather feedback, and translate pain points into a prioritised backlog with the Product Owner.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven experience in a platform‑level Salesforce role (e.g., Platform Specialist, Systems Analyst), supporting global commercial or service teams.</li><li>
Strong hands‑on expertise with Flows, Lightning configuration, and data modelling.</li><li>
Practical knowledge of Service Cloud / Agentforce configuration (Cases, Console, Omni‑Channel, Knowledge, SLAs).</li><li>
Demonstrated ability to translate complex business requirements into scalable configuration and clear user stories.</li><li>
Excellent stakeholder communication, prioritisation, and time management in a fast‑moving environment.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Our Benefits</b></p><ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul><p>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.</p>
<p><b>
About NIQ</b></p><p>
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.</p><p>
For more information, visit NIQ.com</p><p>
Want to keep up with our latest updates?</p><p>
Follow us on: LinkedIn | Instagram | Twitter | Facebook</p>
<p><b>
Our commitment to Diversity, Equity, and Inclusion</b></p><p>
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</p></div>

Salesforce Platform Specialist

Aperture Solutions Group

<p>THIS ROLE REQUIRES AN ACTIVE DOD TOP SECRET CLEARANCE OR AN ACTIVE DHS BACKGROUND INVESTIGATION. DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE ONE OF THESE ACTIVE CLEARANCES.</p><p><b>ROLE OVERVIEW</b></p><p>As a Senior Salesforce Developer / Architect, you will lead the architecture, design, and development of enterprise-grade Salesforce solutions for Aperture&rsquo;s federal government customers. You will serve as the technical authority on Salesforce solution design, driving decisions on platform architecture, data modeling, integration strategy, and security posture. You will partner closely with business analysts, project managers, and stakeholders to translate complex business requirements into scalable, maintainable, and compliant Salesforce implementations.</p><p>This role requires deep expertise across the full Salesforce platform&mdash;including Sales Cloud, Service Cloud, Experience Cloud, and Platform Services&mdash;as well as hands-on proficiency with Agentforce and Salesforce&rsquo;s broader AI toolset. You will be expected to lead solution design sessions, mentor junior developers, establish development standards, and ensure all solutions align with federal security and compliance requirements.</p><p><b>KEY RESPONSIBILITIES</b></p><p><b>Solution Architecture &amp; Design</b></p><ul><li>Lead end-to-end solution architecture for complex, multi-cloud Salesforce implementations in federal environments</li><li>Design scalable data models, security architectures, and platform configurations that meet FedRAMP and federal compliance standards</li><li>Conduct solution design sessions and produce architecture artifacts including solution diagrams, data flow documents, and integration specifications</li><li>Evaluate and recommend appropriate Salesforce products, features, and third-party AppExchange solutions to address customer requirements</li><li>Establish and enforce development best practices, coding standards, and governance frameworks across project teams</li></ul><p><b>Development &amp; Technical Leadership</b></p><ul><li>Architect and develop advanced custom solutions using Apex, Lightning Web Components (LWC), and Salesforce APIs</li><li>Design and implement complex integration patterns using REST/SOAP APIs, middleware platforms (e.g., MuleSoft), event-driven architecture, and platform events</li><li>Configure and extend Salesforce automation using Flow, Process Builder, and approval processes for enterprise-scale workflows</li><li>Leverage Agentforce and Salesforce AI capabilities (Einstein AI, Prompt Builder, Copilot) to build intelligent automation and AI-augmented user experiences</li><li>Lead code reviews, establish peer review processes, and mentor junior and mid-level developers on Salesforce best practices</li></ul><p><b>Platform Administration &amp; Governance</b></p><ul><li>Manage sandbox strategy, environment planning, and release management across development, staging, and production orgs</li><li>Drive proactive system maintenance including security reviews, release updates, health checks, and Salesforce Optimizer recommendations</li><li>Implement and oversee data governance strategies to maintain data quality, integrity, and compliance</li></ul><p><b>Stakeholder Engagement &amp; Delivery</b></p><ul><li>Collaborate with federal agency stakeholders to understand mission-critical business processes and translate them into Salesforce solutions</li><li>Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives</li><li>Produce and maintain technical documentation including architecture decision records, design documents, and runbooks</li><li>Identify underutilized platform capabilities and proactively recommend solutions to address customer pain points and improve user adoption</li></ul><p><b>Required Qualifications</b></p><ul><li>U.S. Citizenship</li><li>Active DOD Top Secret Clearance or active DHS Background Investigation</li><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or equivalent experience</li><li>Salesforce Platform Developer II Certification (or Platform Developer I with demonstrated architect-level experience)</li><li>7+ Years of total application development and technology solutions development experience.</li><li>5+ years of hands-on Salesforce development experience, including Apex, Lightning Web Components, Visualforce, and the Lightning Platform</li><li>5+ years of experience designing and implementing Salesforce integrations using REST and SOAP APIs, middleware tools (e.g., MuleSoft, Informatica), and event-driven patterns</li><li>3+ years of experience in a solution architecture or technical lead role on Salesforce projects</li><li>3+ years of experience supporting Salesforce implementations in a federal government or public sector environment</li><li>Demonstrated expertise in Salesforce data modeling, security architecture, and multi-org/multi-cloud solution design</li><li>Strong understanding of the full Salesforce ecosystem including Sales Cloud, Service Cloud, Experience Cloud, and Platform Services</li><li>Working knowledge of Agentforce and Salesforce AI tools including Einstein AI, Prompt Builder, and Copilot</li></ul><p><b>PREFERRED QUALIFICATIONS</b></p><ul><li>Salesforce Application Architect, System Architect, or Technical Architect certification</li><li>Experience with Salesforce DevOps tools and CI/CD pipelines (e.g., Salesforce CLI, CumulusCI, Copado, Gearset)</li><li>Experience with MuleSoft Anypoint Platform or other enterprise integration middleware</li><li>Familiarity with FedRAMP, FISMA, NIST 800-53, and other federal compliance frameworks as they relate to Salesforce deployments</li><li>Experience implementing Salesforce Government Cloud or Salesforce Government Cloud Plus</li><li>Hands-on experience building AI-augmented workflows using Agentforce, Einstein Bots, or Salesforce Copilot capabilities</li><li>Proficiency with Agile/Scrum methodologies in a federal delivery context</li><li>Experience leading technical teams and mentoring Salesforce developers</li><li>Excellent written and verbal communication skills with the ability to present technical concepts to non-technical stakeholders</li></ul><p>Pay: $120,000.00 - $140,000.00 per year</p><p>Compensation Package:</p><ul><li>1099 contract</li></ul><p>Application Question(s):</p><ul><li>Are you a US Citizen?</li><li>Do you have 7+ years of hands-on Salesforce development experience, including Apex, Lightning Web Components, Visualforce, and the Lightning Platform</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: Remote</p>

Senior Salesforce Developer

Coptic Orphans

<div><p><b>Salesforce Developer</b></p><p></p><p><b><br>
Purpose of the Job</b></p><p>
The Salesforce Developer is accountable for the design, development, implementation, and maintenance of Coptic Orphans' technology solutions, with a primary focus on the Salesforce CRM platform.</p><p></p><p><b><br>
Essential Functions and Responsibilities</b></p><ul><li>
Analyze, design, develop, and implement effective and reliable solutions within the Salesforce platform. Ensure that system functionality supports departmental needs while following established development standards and delivering work with accuracy and efficiency.</li><li>
Ensure Salesforce functionality satisfies all organizational departmental needs.</li><li>
Provide second-level technical support for system issues and inquiries; troubleshoot and resolve problems in coordination with internal teams and external vendors.</li><li>
Implement requested design modifications and changes to existing system functionalities.</li><li>
Conduct testing to ensure system stability and application performance.</li><li>
Monitor system health and proactively identify performance or data consistency issues.</li><li>
Maintain detailed oversight of the system architecture and design compatibility.</li><li>
Support continuous improvement of application design and enforce best practices.</li><li>
Maintain high availability and optimal performance of mission-critical systems.</li></ul><p></p><p><b><br>
Required Education, Experience, Knowledge and Skills</b></p><ul><li>
Bachelor's degree in Computer Engineering, Computer Science, Information Systems Management, or a related field.</li><li>
1-3 years of relevant professional experience.</li><li>
Proficient in English, both written and spoken.</li><li>
Basic understanding of Salesforce development principles (Apex, Visualforce, Lightning Components, SOQL).</li><li>
Familiarity with Salesforce Sales Cloud and/or Service Cloud is a plus.</li><li>
Foundational experience in database development and object-oriented programming (Java or JavaScript preferred).</li><li>
Good understanding of data analysis and visualization concepts.</li><li>
Good problem-solving and time-management skills.</li><li>
Good attention to detail and ability to follow established development standards.</li><li>
Willingness to learn new technologies and apply best practices in system development.</li><li>
Ability to work with internal stakeholders and external vendors to support project success.</li></ul><p></p><p><b><br>
Travel and Working requirements</b></p><ul><li>
Typical office environment limited to walking, sitting, typing, using office equipment.</li><li>
Occasional travel, nationally or internationally, is expected.</li></ul></div>

Salesforce Developer

LTIMindtree

<div><b>Role description</b><p><b><br>
Job Title: Salesforce Tech Lead</b><br>
<b>Job Location : Cincinnati, OH</b></p>
<p><b>
Job Summary</b></p>
<p>
The Associate Principal will lead the design and implementation of advanced Salesforce solutions specializing in Lightning Web Components and integrations to drive scalable enterprise architecture</p>
<p><b>
Job Description</b></p>
<p>
Lead the architecture and development of Salesforce Lightning Web Components LWC to create dynamic and user friendly interfaces Design and implement robust Salesforce integrations using REST SOAP Streaming APIs and Event driven architectures Collaborate with cross functional teams to define scalable and secure Salesforce solutions aligned with business objectives Utilize deep knowledge of Salesforce platform capabilities to build high performance maintainable applications Stay abreast of Salesforce platform updates and best practices to continuously improve solution quality and efficiency Provide strategic input on Salesforce architecture to support longterm digital transformation initiatives Mentor and guide development teams to ensure adherence to architectural standards and coding best practices Evaluate and incorporate Salesforce Apex development as needed to complement Lightning Web Components and integration strategies</p>
<p><b>
Roles and Responsibilities</b></p>
<p>
Lead technical design sessions and define integration strategies for complex Salesforce ecosystems Oversee endtoend implementation of Salesforce integrations ensuring data accuracy and system reliability Drive code quality through rigorous reviews and enforce best practices in LWC and Apex development Collaborate with stakeholders to translate business requirements into scalable technical solutions Provide technical leadership and mentorship to junior architects and developers Manage technical risks and provide mitigation strategies to ensure project success Facilitate continuous improvement by identifying and resolving performance bottlenecks Champion the adoption of modern development tools and methodologies within the Salesforce architecture family</p><b><br>
Skills</b><p><b><br>
Mandatory Skills : </b>Salesforce Integration (Rest, Soap, Streaming APIs, Event), Salesforce Lightning Web Components (LWC), Salesforce Sales Cloud, Salesforce Service Cloud<br>
<b>Good to Have Skills : </b>Salesforce Administration, Salesforce Apex</p><b><br>
Other details</b><p><br>
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (&ldquo;LTIM&rdquo;):</p>
<p>
Benefits and Perks:</p>
<ul>
<li>Comprehensive Medical Plan Covering Medical, Dental, Vision</li>
<li>Short Term and Long-Term Disability Coverage</li>
<li>401(k) Plan with Company match</li>
<li>Life Insurance</li>
<li>Vacation Time, Sick Leave, Paid Holidays</li>
<li>Paid Paternity and Maternity Leave</li>
</ul>
<p>The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.</p><p></p>
<b>
Disclaimer</b>: The compensation and benefits information provided herein is accurate as of the date of this posting.<p></p>
<b>
LTIMindtree</b> is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.<p></p><b><br>
Benefits</b><br>
Compensation range: $126,000.00 to $160,000.00 per year<br>
<b>About LTM</b><br>
LTM is an AI-centric global technology services company and the Business Creativity partner to the world&rsquo;s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI &mdash; enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM &mdash; a Larsen &amp; Toubro company &mdash; owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/</div>

Salesforce Technical Lead

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><div><ul><li>Good experience in Salesforce platform and Salesforce Developer/Admin, Salesforce Technical Design, Development, Customization, Enhancements</li></ul>
<ul><li>&amp; Support on Sales Cloud, Service Cloud, Marketing Cloud and lightning</li></ul>
<ul><li>5+ yrs of Experience in designing and developing software components and having a very strong Salesforce solution implementations and integration background.</li></ul>
<ul><li>3+yrs of Experience in Salesforce (SFDC) with end to end implementation experience.</li></ul>
<ul><li>Salesforce.com integration experience, including between different business systems as well as working with integration tools.</li></ul>
<ul><li>Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.</li></ul>
<ul><li>Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.</li></ul>
<ul><li>Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.</li></ul>
</div></div></div></div></div><div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>407136</div>
</div><div><div><b>Desired Skills</b></div>
<div>Salesforce(SFDC)</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Steampunk

<div>Overview:
<div>
As a <b>Steampunk </b><b>Salesforce</b><b> Functional Analyst</b>, you will work with Technical/Solutions Architects and Developers to translate business requirements into well‐architected solutions that best leverage the Salesforce platform. Develop, test, document and maintain solutions, integrations, and data migration elements of a Salesforce implementation using Salesforce declarative or programmatic development resources such as flows, validations, approvals, Visualforce pages, Lightning components, and everything clicks not code. Execute test plans to ensure quality delivery using test code and unit tests. Follow coding standards and participate in code reviews during projects to ensure appropriate design patterns are followed.</div>
Contributions:
<ul><li>Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security, and data access, setting up flows, sharing rules and permission sets.</li><li>
Administer standard and custom fields, map them out across integrations</li><li>
Analyze database issues and troubleshoot problems.</li></ul><ul><li>
Assist in training rollouts to new users and grow the application knowledge.</li><li>
Envision, develop, and deploy tools to streamline processes to gain efficiencies and improve key metrics</li><li>
Keep up to date on new Salesforce features</li></ul>
Qualifications:
<ul><li>Salesforce certified professional with a minimum of two years of Salesforce functional experience.</li><li>
Experience working with product owners to understand business needs and translate them into Salesforce specific user stories.</li><li>
Experience delivering a Salesforce project using Agile.</li><li>
Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities.</li></ul><ul><li>
Has experience leading, mentoring, and overseeing the work of junior functional resources.</li><li>
Certified Scrum Master preferred</li><li>
Must have a BA/BS degree.</li></ul>
About <b>steampunk</b>:
<div>
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $80,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk&rsquo;s total compensation package for employees. Learn more about additional Steampunk benefits here.</div><div></div><div><b><br>
Identity Statement</b></div><div>
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.</div><div></div><div><br>
Steampunk is a <b>Change Agent</b> in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our <b>Human-Centered delivery methodology</b>, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. As an <b>employee owned company</b>, we focus on investing in our employees to enable them to do the greatest work of their careers &ndash; and rewarding them for outstanding contributions to our growth. If you want to learn more about our story, visit http://www.steampunk.com.</div><div></div><div><i><br>
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.</i></div></div>

Salesforce Functional Analyst

Parts Town

<div><div><b>See What We&rsquo;re All About</b></div><div></div><div><br>
As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That&rsquo;s key. But we&rsquo;re also looking for unique enthusiasm, high integrity, courage to embrace change&hellip;and if you know a few jokes, that puts you on the top of our list!</div><div></div><div><br>
Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We&rsquo;re more interested in passionate people with fresh ideas from different backgrounds. That&rsquo;s what keeps us at the top of our game. We&rsquo;re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain&rsquo;s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.</div><div></div><div><br>
If you&rsquo;re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let&rsquo;s chat &ndash; Apply Today!</div><div></div><div><b><br>
Perks</b></div><br>
<div></div><ul><li>
Parts Town Pride &ndash; check out our virtual tour and culture!</li><li>
Quarterly profit-sharing bonus</li><li>
Hybrid Work schedule
</li><li>Team member appreciation events and recognition programs</li><li>
Volunteer opportunities</li><li>
Monthly IT stipend</li><li>
Casual dress code</li><li>
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
</li><li>All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away &ndash; don&rsquo;t worry, we&rsquo;ve got you covered.</li></ul><div><b><br>
</b></div><div><b>The Job</b><b> </b><b>at a</b><b> </b><b>Glance</b></div><div></div><div><br>
The Salesforce Solutions Lead acts as the bridge between business teams and the Salesforce platform, translating needs and requests into clear, actionable solutions. This role partners closely with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements, document business processes, communicate project status, and support solution delivery. The Salesforce Business Analyst helps ensure our Salesforce ecosystem continues to scale with the needs of the business while playing a key role in roadmap execution, enabling efficient operations, driving adoption, and maximizing the value of our Salesforce investment.</div><div></div><div><b><br>
A Typical Day</b></div><br>
<div></div><ul><li>
Partner with stakeholders across CX, Sales, Marketing, eCommerce, and other teams to gather requirements and translate business needs into clear Salesforce user stories and documentation</li></ul><ul><li>
Facilitate discovery sessions and document current and future-state business processes to identify opportunities for automation and operational improvements</li><li>
Collaborate with Salesforce team and partners to clarify requirements, define acceptance criteria, and ensure solutions align with business needs</li><li>
Support solution delivery by coordinating user acceptance testing (UAT), tracking feedback, communicating project updates/status, and helping ensure successful releases</li><li>
Help manage the Salesforce request backlog by organizing incoming work, providing business context, and supporting prioritization aligned to the platform roadmap</li></ul><div></div><div><b><br>
To Land This Opportunity</b></div><br>
<div></div><ul><li>
You bring 2-3+ years of experience working with Salesforce as an Admin, Product Owner, or similar role translating business needs into technical solutions</li><li>
You have experience gathering requirements, writing user stories, and documenting business processes in a structured way that enables technical teams to deliver efficiently</li><li>
You are comfortable facilitating conversations with cross-functional stakeholders and can translate complex operational needs into clear platform requirements</li><li>
You have a strong understanding of Salesforce CRM and Service Cloud and how they support customer service and operational workflows</li><li>
You are highly organized and detail-oriented, able to manage multiple requests and priorities in a fast-paced environment</li><li>
You communicate clearly and confidently with both technical teams and non-technical stakeholders</li><li>
You are curious and solutions-oriented, always looking for opportunities to improve processes and increase platform adoption</li><li>
You enjoy working collaboratively with administrators, developers, and business teams to bring ideas to life</li></ul><div></div><div><b><br>
About Your Future Team</b></div><div></div><div><br>
Our Marketing team is an eclectic group that takes our work seriously, but never ourselves. We love solving problems, building smart solutions, and celebrating wins, and snacks. Lots of snacks (we are in the foodservice business, after all). We&rsquo;re a collaborative group that enjoys curiosity, continuous improvement, and the occasional debate over important topics like the best pizza topping or chocolate chip cookie recipe.</div><div></div><div><br>
At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $68,957.00 - $89,549.00 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.</div><div></div><div><b><br>
Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.</b></div></div><div></div>

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