salesforce technical lead

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><div><ul><li>Good experience in Salesforce platform and Salesforce Developer/Admin, Salesforce Technical Design, Development, Customization, Enhancements</li></ul>
<ul><li>&amp; Support on Sales Cloud, Service Cloud, Marketing Cloud and lightning</li></ul>
<ul><li>5+ yrs of Experience in designing and developing software components and having a very strong Salesforce solution implementations and integration background.</li></ul>
<ul><li>3+yrs of Experience in Salesforce (SFDC) with end to end implementation experience.</li></ul>
<ul><li>Salesforce.com integration experience, including between different business systems as well as working with integration tools.</li></ul>
<ul><li>Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.</li></ul>
<ul><li>Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.</li></ul>
<ul><li>Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.</li></ul>
</div></div></div></div></div><div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>TECHNOLOGY</div>
</div><div><div><b>Role</b></div>
<div>Developer</div>
</div><div><div><b>Job Id</b></div>
<div>407136</div>
</div><div><div><b>Desired Skills</b></div>
<div>Salesforce(SFDC)</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF ENGINEERING</div></div></div><div></div>

Salesforce Technical Lead

Quinnox Consultancy Services

<p><b>Role-Salesforce Techno functional /Scrum Master </b></p><p><b>Location- Houston, TX</b></p><p><b>Responsibilities and Requirements-</b></p><ul><li>Minimum 10+ years of experience in Salesforce delivery managing multiple projects</li><li>Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations</li><li>Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states</li><li>Strong experience, hands on, review and understanding of Salesforce configuration and customization</li><li>Provide oversight and governance of Salesforce projects</li><li>Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed</li><li>Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation</li><li>Good understanding of functional domains and business process to relate with technology</li><li>Ability to understand a project and debug issues</li><li>From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects</li><li>Liaise with Salesforce product teams to support client implementations</li><li>Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds</li><li>Understanding of systems architecture</li><li>Should able to drive the client in road map and strategy</li><li>Understanding of key design patterns and large data volume limitations and best practices</li><li>Understanding of data sharing and visibility considerations and how these play into platform architecture</li><li>Familiarity with platform authentication patterns (SAML, SSO, OAuth)</li><li>Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)</li><li>Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies</li><li>Strong background in design/development of large web-based systems, or complete software product lifecycle exposure</li><li>Lead a technical team and own customer and team engagement</li><li>Technical enablement of team members on the latest Salesforce products and processes</li></ul><p>Should hold at least 3+ Salesforce certifications</p><ul><li>Experience building &amp; growing an account</li><li>Must have managed a team of technical &amp; solution implementors.</li></ul><p>If interested in applying reach out to dipas@quinnox.com</p><p>Pay: $101,674.56 - $122,446.78 per year</p><p>Work Location: In person</p>

Salesforce Project Manager /Scrum Master

ITWORX

<div><p>Lead Software Engineer - L1 (Salesforce) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description: </b>Lead technical development, customization, and AI-enabled capabilities across Salesforce Sales, Marketing, and Service platforms., across the CVP to improve productivity and customer engagement.</p>
<p><b>Key Responsibilities:</b></p>
<ul><li>Build custom Salesforce solutions using Apex, Lightning Web Components (LWC), and Flow including RSG subsidiaries.</li>
<li>Configure Sales Cloud, Marketing Cloud, Service Cloud, and Agentforce.</li>
<li>Implement workflow, reports, dashboards, and operational insights.</li>
<li>Maintain technical documentation and development standards.</li>
<li>Develop custom screens, portals, forms, approval journeys, and business logic.</li>
<li>Build integrations with ERP, websites, payment gateways, call center systems, and third-party APIs.</li>
<li>Customize Service Cloud consoles, case flows, and agent productivity tools.</li>
<li>Implement Agentforce bots, AI assistants, summaries, prompts, and workflow automation.</li>
<li>Execute deployments, code fixes, testing, and release support.</li>
<li>Troubleshoot production issues directly.</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Customm Apex/LWC solutions deployed.</li>
<li>Integrated external systems working successfully.</li>
<li>Automated workflows and approvals.</li>
<li>AI-enabled Agentforce solutions live.</li>
<li>Stable and scalable customizations.</li>
<li>Deployment packages and technical documentation.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li>
<li>5+ Years of Experience.</li>
</ul><p><b>Mandatory Technical Skills:</b></p>
<ul><li>Strong hands-on Apex development.</li>
<li>Strong Lightning Web Components (LWC).</li>
<li>Salesforce Flow automation.</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>MuleSoft experience.</li>
<li>Omni-Channel / CTI integration.</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>Salesforce Platform</li>
<li>Apex</li>
<li>LWC</li>
<li>Agentforce</li>
<li>Jira</li>
</ul><p><b>Certifications (if any):</b></p>
<p>Salesforce Platform certifications (preferred)</p>
</div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 5 days ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2104</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>5+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer - L1 (Salesforce)

EI-TECHNOLOGIES MENA

<div><b>Company Description</b><p><br>
EI-TECHNOLOGIES MENA, by NEO-DIS.COM Group, is a pure player digital consultancy firm and one of the leading Salesforce partners in the Middle East since 2011. Headquartered in Paris, we have offices in Dubai, Lebanon and Saudi Arabia providing Salesforce CRM Implementation and Cloud Consulting services with various technologies in the Middle East and Gulf region covering Lebanon, Jordan, Egypt, Qatar, UAE, KSA, Oman, Kuwait, Bahrain, and Iraq.</p><b><br>
Job Description</b><p><br>
We are looking for a <b>Salesforce Manager</b> who balances high-level business strategy with technical execution. In this role, you will be responsible for managing key stakeholders, deeply understanding the business operations, and leading a dedicated development team to deliver high-quality solutions. This is a <b>hands-on management role</b>; you must be comfortable transitioning from architectural discussions with executives to building Proof of Concepts (POCs) and guiding developers through complex code deployments.</p><b><br>
Qualifications</b><p><b><br>
Required Skills &amp; Qualifications</b></p><ul><li><b>
Education</b>: Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field</li><li><b>
Language</b>: Fluency in English is required</li><li><b>
Experience:</b> Minimum of <b>7+ years</b> in the Salesforce ecosystem with a proven track record in management or lead capacity.</li><li><b>
Business Acumen:</b> Ability to translate complex business needs into technical specifications and vice versa.</li><li><b>
Technical Depth:</b> Extensive hands-on experience with Apex, Lightning Web Components (LWC), Flow, and complex integrations.</li><li><b>
Certifications:</b> Must hold multiple active Salesforce certifications (e.g., Platform Developer I/II, Administrator, and/or Architect track certifications).</li><li><b>
Leadership:</b> Demonstrated experience managing direct reports and leading technical teams in an Agile environment.</li><li><b>
Communication:</b> Strong interpersonal skills with the ability to influence stakeholders at all levels of the organization.</li><li><b>
Salesforce Platforms:</b> Sales, Service, Marketing and Pardot</li></ul><p><b>
Key Responsibilities</b></p><p><b>
Stakeholder &amp; Business Management</b></p><ul><li><b>
Liaise with Business Units:</b> Serve as the primary point of contact for stakeholders to gather requirements and define project scopes.</li><li><b>
Strategic Understanding:</b> Develop a deep understanding of internal businesses to ensure Salesforce solutions are driving tangible value.</li><li><b>
Expectation Management:</b> Balance competing priorities and managing the project roadmap, ensuring stakeholders are informed of progress and potential blockers.</li></ul><p><b>
Team Leadership &amp; Development</b></p><ul><li><b>
Lead Development Workflows:</b> Manage a team of developers and admins, overseeing the full development lifecycle from requirements gathering to deployment.</li><li><b>
Mentorship:</b> Conduct code reviews, provide technical guidance, and foster professional growth within the team.</li><li><b>
Resource Allocation:</b> Assign tasks based on team capacity and technical expertise to ensure timely delivery of sprints.</li></ul><p><b>
Technical Execution &amp; POCs</b></p><ul><li><b>
Hands-on Prototyping:</b> Directly build <b>Proof of Concepts (POCs)</b> to validate technical feasibility before full-scale development begins.</li><li><b>
Solution Architecture:</b> Ensure the platform remains scalable and maintainable by adhering to Salesforce best practices.</li><li><b>
Quality Assurance:</b> Stay involved in the technical &quot;weeds&quot; to troubleshoot complex issues and ensure high-standard releases.</li></ul></div>

Salesforce Manager

sagenet

<div><p><b>WHO WE ARE</b><br>
<i>Empowering Connections, Inspiring Possibility</i></p>
<p>
SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., SageNet connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.</p>
<p>
SageNet&rsquo;s nationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.</p>
<p>
What makes SageNet unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, SageNet delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, SageNet enhances the world that connects us all.</p>
<p><b>
WHAT YOU&rsquo;LL DO</b></p>
<p>
We are seeking a Salesforce Architect who blends deep Salesforce expertise with strong hands-on development skills, someone who can design scalable solutions and actively build and optimize them. In this role, you will lead the design and implementation of secure, scalable Salesforce solutions (Sales Cloud, Marketing Cloud, Experience Cloud, etc.), including custom development with Apex and Lightning Web Components (LWC), while guiding a small cross-functional team through the full software development lifecycle. You will collaborate closely with stakeholders across IT and business units to gather requirements and translate them into high-quality Salesforce solutions that drive business value. This position is ideal for a proactive problem-solver who is passionate about both strategic architecture and hands-on execution.<br>
<br>
<b>Major Duties and Responsibilities</b></p>
<p><b><i>
Architect &amp; Build Solutions</i></b></p>
<ul>
<li>Define and support the technical direction for the Salesforce platform in alignment with enterprise data, integration, and security strategies.</li>
<li>Manage a multi-org environment supporting marketing, lead-to-quote, order management, and service management.</li>
<li>Perform hands-on development using Apex, Lightning Web Components (LWC), Flows, and complex integrations to implement scalable and maintainable solutions in Sales Cloud and Marketing Cloud.</li>
<li>Own architectural standards, governance frameworks, design reviews, and the platform roadmap.</li>
</ul>
<p><b><i>Business Analysis &amp; Requirements</i></b></p>
<ul>
<li>Partner with business stakeholders to conduct discovery sessions, gather requirements, and map business processes.</li>
<li>Translate business needs into user stories, acceptance criteria, and technical specifications.</li>
<li>Provide guidance on Salesforce capabilities, limitations, and solution trade-offs to support informed decision-making.</li>
</ul>
<p><b><i>Full SDLC Ownership</i></b></p>
<ul>
<li>Lead the end-to-end Salesforce software development lifecycle (SDLC), including design, development, testing, deployment, and release governance.</li>
<li>Establish coding standards, perform code reviews, and maintain DevOps processes including Git and CI/CD pipelines.</li>
<li>Design deployment strategies across environments and monitor delivery performance.</li>
</ul>
<p><b><i>Team Leadership</i></b></p>
<ul>
<li>Lead and mentor a small Salesforce team of developers and admins.</li>
<li>Serve as a primary Salesforce technical expert and foster a culture of excellence.</li>
</ul>
<p><b><i>Data, Integration &amp; Security</i></b></p>
<ul>
<li>Design and optimize data models, automation, and Salesforce security/sharing configurations to ensure data integrity and compliance at scale.</li>
<li>Develop strategies for large data volumes (LDV) and performance optimization.</li>
<li>Direct data migration planning and execution for major releases.</li>
<li>Manage identity and access controls including SSO, OAuth, SAML, and all other identity &amp; access management (IAM) considerations.</li>
<li>Design and implement integration and middleware strategies with enterprise systems such as SAP, ServiceNow, custom applications and external systems using APIs and integration tools.</li>
</ul>
<p><b><i>Stakeholder Collaboration</i></b></p>
<ul>
<li>Collaborate with business and IT stakeholders to ensure Salesforce capabilities support key business priorities.</li>
<li>Ensure alignment with enterprise architecture, security standards, AI initiatives, and delivery frameworks.</li>
<li>Communicate technical concepts clearly to both technical and non-technical audiences.</li>
</ul>
<p><b><i>Continuous Improvement &amp; Problem Solving</i></b></p>
<ul>
<li>Evaluate new Salesforce features, AppExchange products, and platform innovations, and recommend improvements.</li>
<li>Balance out-of-the-box capabilities with custom development while considering long-term technical debt.</li>
<li>Troubleshoot platform issues, perform root cause analysis, and implement sustainable fixes.</li>
</ul>
<p><b>WHO YOU ARE</b></p>
<p>
You are a technical leader and problem-solver with deep Salesforce platform expertise and strong hands-on development experience. You take ownership, work effectively across teams, and deliver scalable, high-quality solutions aligned to business needs.</p>
<p><b>
Technical Expertise</b></p>
<ul>
<li>7+ years of hands-on Salesforce experience with Apex, LWC, flows, and integrations.</li>
<li>3+ years in a Salesforce Architect or senior technical role.</li>
<li>Advanced experience with Apex, Lightning Web Components (LWC), Flows, and API integrations.</li>
<li>Strong knowledge of Salesforce data architecture, security/sharing models, and governor limits.</li>
<li>Experience with Sales Cloud, Marketing Cloud, Experience Cloud, and Einstein/AI capabilities.</li>
<li>Experience with enterprise integration patterns, middleware, and ETL tools (e.g., Mulesoft, Boomi).</li>
<li>Strong understanding of data governance, security compliance, and identity &amp; access management (IAM) technologies</li>
</ul>
<p><b>Certifications</b></p>
<ul>
<li>Salesforce certifications such as Application Architect, System Architect, Technical Architect, and Data Architecture required.</li>
</ul>
<p><b>SDLC &amp; Agile Skills</b></p>
<ul>
<li>Experience with Agile/Scrum methodologies, including user story definition, backlog management, and release planning.</li>
<li>Proven ability to lead full software development lifecycle (SDLC) execution and delivery.</li>
</ul>
<p><b>Leadership &amp; Business Skills</b></p>
<ul>
<li>Proven ability to lead cross-functional teams and mentor developers and administrators.</li>
<li>Experience driving adoption, change management, and continuous improvement initiatives.</li>
<li>Strong architectural governance experience and ability to enforce standards and best practices.</li>
<li>Ability to influence stakeholders, including at the executive level.</li>
<li>Strong strategic thinking and ability to align technical solutions with business objectives.</li>
</ul>
<p><b>Additional Skills</b></p>
<ul>
<li>Strong analytical, problem-solving, and communication skills</li>
<li>Additional certifications such as Salesforce Security Specialist, Integration Architect, or Certified Scrum Master (CSM) preferred</li>
<li>Experience with DevOps tools such as Git, Jira, Confluence, and CI/CD platforms</li>
<li>Experience in telecommunications and/or retail industry environments</li>
<li>Experience working in complex, multi-system enterprise environments</li>
</ul>
<p><b>WHERE YOU&rsquo;LL WORK</b></p>
<p>
Our hybrid work model and business casual environment support collaboration, teamwork, and productivity while promoting a healthy work-life balance across the organization. This role operates in a fast-paced, team-driven setting that encourages innovation, accountability, and continuous improvement.</p>
<p><b>
You&rsquo;ll thrive here if you:</b></p>
<ul>
<li>Excel in fast-paced environments and can manage multiple priorities effectively</li>
<li>Bring a proactive mindset and challenge assumptions constructively</li>
<li>Take ownership of your work from concept through completion</li>
<li>Value collaboration, transparency, and building trusted connections</li>
</ul>
<p><b>PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>Ability to sit for extended periods while working on a computer.</li>
<li>Frequent hand and finger use for typing and system configuration.</li>
<li>Frequent visual focus on screens, technical diagrams, and system interfaces.</li>
<li>Occasional standing, walking, bending, or reaching in support of office or lab tasks.</li>
<li>Ability to lift up to 25 lbs as needed for equipment or testing scenarios.</li>
</ul>
<p><b>CLASSIFICATION*:</b> Exempt/Salaried<br>
<b>POSITION TYPE:</b> Full-time<br>
<b>TRAVEL REQUIREMENTS: </b>No<br>
<b>DIRECT REPORTS:</b> No<br>
<b>SAFETY SENSITIVE: </b>No</p>
<p><b>
Ready to join a team that values trusted connections? Apply now!</b></p><br>
<p><b><i>
Equal Opportunity Employer</i></b><br>
SageNet is committed to a skills-first approach when it comes to hiring. As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status.</p>
<p>
SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.</p>
<p>
SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.<br>
<br>
<b><i>Legal Disclaimer</i></b><br>
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.</p>
<p>
As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies</p></div><p></p>

Salesforce Architect

Ascending

<div><h2 class="jobSectionHeader"><b>Project Implementation Manager (ERP &amp; CRM)</b></h2><p><b>
Location</b>: Greater Boston Area (Remote)<br>
<b>Duration</b>: 12 Months Contract (Potential for Extension)<br>
<b>Primary</b> <b>Focus</b>: Salesforce CPQ &amp; NetSuite Modernization</p><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
We are seeking a strategic and results-oriented Project Manager / Implementation Manager to lead the end-to-end planning and execution of enterprise-level ERP and CRM initiatives. This role is central to our digital transformation, specifically focusing on the integration and rollout of Salesforce CPQ and NetSuite.</p><p>
The ideal candidate will be a proactive leader capable of orchestrating complex system migrations, managing cross-functional technical teams, and ensuring high-level stakeholder alignment. You will be responsible for the project lifecycle from initial requirements gathering through post-go-live stabilization, ensuring all deliverables meet rigorous quality and budgetary standards.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><h4 class="jobSectionHeader"><b>
Strategic Planning &amp; Execution</b></h4><ul><li>
Project Lifecycle Management: Orchestrate the full implementation lifecycle for ERP and CRM workstreams, with specialized oversight of Salesforce CPQ and NetSuite modules.</li><li>
Scope &amp; Governance: Define comprehensive project scopes, success criteria, and governance models in collaboration with executive sponsors and business leads.</li><li>
Roadmap Development: Establish and maintain detailed project schedules, resource allocation models, and budget tracking to ensure milestone achievement.</li></ul><h4 class="jobSectionHeader"><b>
Technical Oversight &amp; Delivery</b></h4><ul><li>
Implementation Leadership: Guide cross-functional teams through system design, configuration, and customization, ensuring technical solutions align with business objectives.</li><li>
Data &amp; Integration: Oversee critical data migration strategies and system integration tasks, ensuring data integrity and seamless interoperability between platforms.</li><li>
Quality Assurance: Facilitate User Acceptance Testing (UAT), bug tracking, and remediation efforts to guarantee a high-quality production release.</li></ul><h4 class="jobSectionHeader"><b>
Stakeholder &amp; Change Management</b></h4><ul><li>
Communication Hub: Serve as the primary liaison between business users, technical architects, and third-party consultants/vendors.</li><li>
Risk Mitigation: Proactively identify project bottlenecks and risks, developing robust mitigation strategies to maintain project velocity.</li><li>
Operational Readiness: Lead change management activities, including the development of training materials and knowledge transfer sessions for post-launch support teams.</li></ul><h3 class="jobSectionHeader"><b>
Required Experience &amp; Qualifications</b></h3><h4 class="jobSectionHeader"><b>
Core Requirements</b></h4><ul><li>
Professional Experience: 5+ years of dedicated project management experience, specifically leading large-scale ERP and CRM implementations.</li><li>
Platform Expertise: Demonstrated success managing high-complexity projects involving Salesforce CPQ and NetSuite.</li><li>
Methodology: Proficiency in Agile, Waterfall, and Hybrid project management frameworks, with hands-on experience using tools such as Jira, Smartsheet, or MS Project.</li><li>
Education: Bachelor&rsquo;s degree in Information Systems, Business Administration, Computer Science, or a related field.</li></ul><h4 class="jobSectionHeader"><b>
Technical &amp; Professional Competencies</b></h4><ul><li>
Business Acumen: Deep understanding of core business processes, including Finance, Sales Operations, Supply Chain, and Revenue Recognition.</li><li>
Communication: Exceptional verbal and written communication skills, with the ability to translate technical complexities for non-technical executive audiences.</li><li>
Leadership: Proven ability to manage distributed/remote teams and coordinate effectively with external vendor resources.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Certifications: PMP, CSM (Certified Scrum Master), or platform-specific certifications (Salesforce/NetSuite).</li><li>
Industry Experience: Prior experience within the Alarms or Security Services industry is highly desirable.</li><li>
Geographic Preference: Candidates based in the Greater Boston area are preferred for occasional onsite strategic sessions.</li></ul><p><i>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.</i></p><p>
</p><p>6HW5p1ZXix</p></div>

ERP & CRM Project Implementation Manager

Coptic Orphans

<div><p><b>CRM and Application Support Manager</b></p><p></p><p><b><br>
Purpose of the Job
</b></p><p>The CRM and application support Manager is a key role within the Information Technology department at Coptic Orphans, responsible for tactical operational management of the CRM and application support functions. The incumbent will be responsible for leading and managing the CRM and application support team, managing and tracking all the operational tasks, project planning and delivery, people Management, task assignment, follow-up on all moving pieces in the IS Operation area. The CRM and application support Manager ensures effective inter-departmental communication and seamless project execution.</p><p></p><p><b><br>
Essential Functions and Responsibilities
</b></p><ul><li>Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing Salesforce for CRM and Commerce.</li><li>
Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.</li><li>
Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.</li><li>
Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.</li><li>
Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.</li><li>
Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.</li><li>
Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.</li><li>
Performing proactive system monitoring to identify any performance and/or data consistency issues.</li></ul><p></p><p><b><br>
Required Education, Experience, Knowledge and Skills
</b></p><ul><li>Bachelor's degree in computer engineering, computer science, information systems management or a related field.</li><li>
8-10 years of relevant professional experience.</li><li>
At least 2 years of experience in a managerial role.</li><li>
Proficient in English, both written and spoken.</li><li>
Strong capabilities in CRM system development and design, with excellent troubleshooting skills.</li><li>
Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.</li><li>
Proficiency in Salesforce configuration, customization, and data management.</li><li>
Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.</li></ul><p></p><p><b><br>
Travel and Working requirements
</b></p><ul><li>Typical office environment limited to walking, sitting, typing, using telephone and office equipment, and occasional lifting of boxes and luggage.
</li><li>Occasional travel, nationally or internationally, is expected.</li></ul></div><p></p>

IS Operation Manager

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