sap support specialist

Starlink Qatar

<div>
 <p>
  <strong>
   Role Summary
  </strong>
 </p>
 <p>
  We are looking for an experienced ERP Support Specialist to serve as the primary point of contact for SAP-related incidents and Microsoft Power Platform support. The role involves first and second-level support delivery, SLA-driven incident resolution, user training, and ensuring seamless integration between SAP and the Microsoft 365 ecosystem.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  SAP Support &amp; Incident Management
 </p>
 <ul>
  <li>
   Handle first and second-level SAP support for all business users
  </li>
  <li>
   Diagnose and resolve issues across SAP modules (MM, SD, FI, HR, PM)
  </li>
  <li>
   Log, track, and resolve incidents within agreed SLA timelines using ITSM/helpdesk tools
  </li>
  <li>
   Escalate unresolved issues to Level 3 / SAP vendor with clear documentation
  </li>
  <li>
   Conduct root cause analysis on recurring issues and implement preventive measures
  </li>
  <li>
   Participate in SAP upgrades, patches, and UAT activities
  </li>
 </ul>
 <p>
  Microsoft Power Platform &amp; M365 Support
 </p>
 <ul>
  <li>
   Support end users on Power Apps, Power BI, SharePoint, and Power Automate
  </li>
  <li>
   Assist in building or modifying low-code Power Apps and automated workflows
  </li>
  <li>
   Troubleshoot SharePoint permissions, access issues, and content management problems
  </li>
  <li>
   Resolve Power BI report failures, data refresh errors, and dashboard queries
  </li>
  <li>
   Support integration points between SAP and Microsoft 365
  </li>
 </ul>
 <p>
  User Training &amp; Enablement
 </p>
 <ul>
  <li>
   Conduct SAP and M365 training sessions for new and existing employees
  </li>
  <li>
   Create user guides, SOPs, and knowledge base articles
  </li>
  <li>
   Onboard new users and ensure day-one system readiness
  </li>
  <li>
   Proactively identify training gaps from recurring support patterns
  </li>
 </ul>
 <p>
  Process &amp; Compliance
 </p>
 <ul>
  <li>
   Follow ITIL best practices for incident, problem, and change management
  </li>
  <li>
   Prepare weekly/monthly MIS reports on ticket volumes and SLA adherence
  </li>
  <li>
   Maintain accurate records of all support interactions and resolutions
  </li>
 </ul>
 <p>
  <strong>
   Required Skills
  </strong>
 </p>
 <ul>
  <li>
   SAP Support &mdash; any module (MM, SD, FI, HR preferred)
  </li>
  <li>
   Microsoft Power Apps, Power BI, SharePoint, Power Automate
  </li>
  <li>
   Helpdesk / ITSM tools (ServiceNow, BMC, Jira or equivalent)
  </li>
  <li>
   Incident &amp; Problem Management (ITIL framework)
  </li>
  <li>
   Strong troubleshooting and analytical skills
  </li>
  <li>
   Clear written and verbal communication in English
  </li>
  <li>
   User training and documentation skills
  </li>
  <li>
   Arabic language proficiency is an advantage
  </li>
 </ul>
 <p>
  <strong>
   Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation v3/v4 &mdash; Preferred
  </li>
  <li>
   SAP Certified Associate &ndash; Support Consultant &mdash; Preferred
  </li>
  <li>
   Microsoft PL-900 or MS-900 &mdash; Added Advantage
  </li>
 </ul>
 <p>
 </p>
</div>


ERP Support Specialist

SAP Middle East (Oman)

<p>German enterprise software leader providing ERP, analytics, business automation, and data integration platforms to Omani enterprises.</p><p>A <b>Junior SAP Support Analyst </b>provides first-level operational support for SAP systems used by an organization. You help business users resolve routine SAP issues, assist with system maintenance tasks, and ensure that SAP software performs reliably across departments.</p><p><b>Typical Responsibilities:</b></p><p>Provide first-level support: Respond to helpdesk tickets and assist users with basic SAP problems and inquiries (e.g., access issues, navigation problems).</p><p>Troubleshooting: Investigate and resolve common SAP errors or escalate complex issues to senior support / technical teams.</p><p>System monitoring: Check SAP performance and report technical incidents to improve system stability.</p><p>Data and configuration assistance: Help maintain master data, assist with basic configuration settings under supervision.</p><p>Documentation and training: Document support solutions, general procedures, and help users with simple training or FAQs.</p><p><b>Qualifications &amp; Skills:</b></p><p>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Information Systems, or related fields.</p><p>Basic understanding of ERP/SAP systems (any SAP module experience helps).</p><p>Good communication and analytical skills, comfort working with business users.</p><p>Problem-solving mindset and eagerness to learn advanced SAP support tasks.</p><p>Job Type: Full-time</p><p>Pay: From RO400.000 per month</p><p>Work Location: In person</p>

Junior Support Analyst- SAP Middle East

Career Maker

<p><b>Experience</b></p><p> Minimum of <b>6-8 years of professional software development experience</b></p><p> Strong knowledge of programming for various operating systems and platforms</p><p>using a range of development tools</p><p> <b>Strong knowledge of Power Bi and Power apps, and Microsoft office 365 copilot.</b></p><p> <b>Familiarity with SAP 4Hana</b></p><p>Knowledge and Skills</p><p> <b>Proficiency in Java or C++ and object-oriented design principles</b></p><p> Expertise in business intelligence tools, such as Microsoft PowerBI&reg;, Power Apps</p><p> Experience with development on <b>Microsoft Office 365 and Azure cloud platforms</b></p><p> In-depth knowledge of <b>SAP 4Hana implementation and its various modules</b></p><p> Familiarity with <b>GenAI, such as Microsoft office 365 copilot</b></p><p> Understanding of functional areas across different departments to support SAP requests</p><p> Knowledge of professional software engineering and best practices, covering the full software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations</p><p> Awareness of IT project management methodologies, such as PRINCE2 and PMP</p><p><b>Key Accountabilities</b></p><p> Understand business requirements and translate them into effective software application solutions.</p><p> Develop software solutions , ensuring compatibility with Group applications, while collaborating closely with relevant business functions.</p><p> Provide SAP support to KSA and GCC business users and promote the adoption of new SAP features to automate processes and boost productivity.</p><p> Liaise with SAP support providers to escalate and resolve technical issues promptly, ensuring that affected users are kept informed throughout the process.</p><p> Collaborate with business functions to implement and maintain various business systems</p><p> Evaluate existing applications and perform necessary updates to ensure operational continuity.</p><p> Ensure all business applications are compliant with licensing requirements.</p><p> Develop and maintain comprehensive technical documentation for all applications.</p><p> Conduct risk assessments and business impact analyses before deployingchanges from development into the live environment.</p><p> Maintain confidentiality when handling sensitive, personal, or business-critical data.</p><p> Perform regular updates and patches on software applications, accompanied by appropriate business impact analysis to ensure business continuity.</p><p> Follow the software development lifecycle (SDLC) methodology to ensure the sustainability and maintainability of all developed applications.</p><p><b>Qualifications</b></p><p> Graduate degree, preferably in Computer Science or Information Technology</p><p> Internationally recognized certification in software application development</p><p>Job Type: Full-time</p><p>Pay: ﷼13,000.00 - ﷼18,000.00 per month</p><p>Experience:</p><ul><li>Power Bi and Power apps, and Microsoft office 365 copilot.: 4 years (Preferred)</li><li>Java or C++ and object-oriented design principles: 5 years (Preferred)</li></ul><p>Work Location: In person</p>

Digital Engineer- Power Bi/ SAP S4H system

Optimum Solutions (S) Pte. Ltd.

<div>Hyderabad 5+ years Full-time SAP MM / WM Functional Support, AMS, Incident &amp; SLA Management, Business Requirement Analysis &amp; Testing ABM0269</div>
<br><div><h4 class="jobSectionHeader"><b>Job Description:</b></h4>
<ul><li>Providing support for SAP in MM/WM and integrated modules, troubleshooting and resolving issues and change requests within targeted SLA, including urgent issues during month-end closing with quality.</li>
<li>Manage customer challenges and escalations in a proactive and structured manner.</li>
<li>Act as point of contact to analyze and fix application issues, ensuring SAP services are available and reliable to meet business expectations.</li>
<li>Work closely with different teams (e.g., Basis, ABAP, other modules, SAP support, or third-party vendors) to ensure issues and requests are addressed in a timely manner.</li>
<li>Discuss with business users to gather Change Request requirements and prepare functional specifications, including necessary reviews with the business.</li>
<li>Carry out Unit Testing, System Integration Testing, and related documentation.</li>
<li>Support users in carrying out User Acceptance Testing (UAT).</li>
<li>Provide training to users whenever necessary.</li>
<li>Prepare internal presentations and proposals when required.</li>
<li>Fully comply with and adhere to all standard AMS processes and procedures.</li>
<li>Support project assignments when necessary and contribute to overall project objectives and team deliverables.</li>
<li>Be able to work in the USA time zone: 7:00 AM &ndash; 4:00 PM (US Pacific Time).</li>
</ul><h4 class="jobSectionHeader"><b>Experience:</b></h4>
<ul><li>Bachelor&rsquo;s degree or above in a related field.</li>
<li>5+ years of work experience in Application Maintenance Service (AMS).</li>
<li>Strong functional and technical knowledge of SAP S/4HANA MM sub-modules (Purchasing, Inventory) and WM (Warehouse Management).</li>
<li>Basic knowledge of SAP Ariba Commerce Automation.</li>
<li>Certification in accounting or another related program is a plus.</li>
<li>Fluency in English (both verbal and written).</li>
<li>Customer-focused with excellent problem-solving skills.</li>
<li>Excellent analytical and presentation skills.</li>
<li>Strong documentation skills with proficiency in MS Office, especially Excel and PowerPoint.</li>
<li>Deep understanding of business processes and good knowledge of technical issues in financial modules.</li>
</ul><h4 class="jobSectionHeader"><b>Qualification:</b></h4>
<ul><li>Bachelor&rsquo;s degree or above in a related field.</li></ul></div>

SAP MM/WM Consultant

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 <p>
  The IT Applications Support will be reporting to the IT Manager and providing functional
 </p>
 <p>
  support for all business applications. As an IT Applications Support, you will be interacting
 </p>
 <p>
  with the users of the Lab, Manufacturing, Plasma Logistics center and Donor centers. This
 </p>
 <p>
  role is based at Tolip office in New Cairo, but it might be required to travel part of the time
 </p>
 <p>
  at different facilities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key responsibility:
  </strong>
 </p>
 <p>
   Manage and document functional tickets for the different business applications.
 </p>
 <p>
   Provide 1st level of support for different business applications.
 </p>
 <p>
   Interact with the Spain teams to get level 2 and level 3 support when needed.
 </p>
 <p>
   Proactively identify possible issues on the applications, working to fix them before they
 </p>
 <p>
  become a problem.
 </p>
 <p>
  <strong>
   LAB:
  </strong>
 </p>
 <p>
   Learn in deeply detail the processes and flows of the LABS in the LIMS system.
 </p>
 <p>
   Execute specific tasks to cover level 1 troubleshooting and incident resolution for the LAB.
 </p>
 <p>
   Train final users when needed.
 </p>
 <p>
   Interact with external LAB systems providers.
 </p>
 <p>
   Test the local configurations in the Egypt LIMS.
 </p>
 <p>
   Support of the deployment of new releases implemented by the Grifols IT team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SAP:
  </strong>
 </p>
 <p>
   Learn in detail all the SAP processes for Egypt.
 </p>
 <p>
   Train final users when needed.
 </p>
 <p>
   Help in the identification and rollout of new functionalities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   BECS (Donors Management System):
  </strong>
 </p>
 <p>
   Learn in deeply detail the processes and flows of the Donor Center process in the BECS.
 </p>
 <p>
   Train final users when needed.
 </p>
 <p>
   Help in the rollout of new donor centers.
 </p>
 <p>
   Test the local configuration for the BECS system.
 </p>
 <p>
   Support of the deployment of new releases implemented by the Grifols IT team.
 </p>
 <p>
   Translating business requirements into technical ones.
 </p>
 <p>
   Obsession by accuracy data and automate process.
 </p>
 <p>
   Ability to perform service reports. Mitigate risks that might affect donor centers
 </p>
 <p>
  performance or GEPD image.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Academic &amp; Professional experience required
  </strong>
 </p>
 <p>
   Bachelor&rsquo;s degree in Engineering or Bioscience.
 </p>
 <p>
   Minimum 3 years&rsquo; experience in application support in healthcare facilities.
 </p>
 <p>
   Minimum 5 years&rsquo; experience in IT in multi-national organization.
 </p>
 <p>
   LAB experience preferred in LIMS systems.
 </p>
 <p>
   SAP experience preferred.
 </p>
 <p>
   Good command in Outlook, Microsoft Excel, Word, PowerPoint.
 </p>
 <p>
   Experience in programming.
 </p>
 <p>
   Autonomous and ability to learn new coding languages and databases.
 </p>
 <p>
   SQL Experience.
 </p>
 <p>
   Experience in ERP system; SAP experience preferred.
 </p>
</div>


Senior IT Applications Support Specialist

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><p><b>TCS Hyderabad Hiring for Customer Data Specialist</b></p>
<p>
Role:<b> Customer Data Specialist</b></p>
<p>
Experience:<b> 5-8 Years</b></p>
<p>
Job Location: <b>Hyderabad</b></p>
<p><b>
Eligibility:</b></p>
<ul><li>Minimum 15 years of regular, full-time education (10 + 2 + 3)</li></ul>
<ul><li>Should be flexible with night shifts &amp; rotation shifts</li></ul>
<p><b>
Required Skills</b></p>
<ul><li>SMAX Configuration &amp; Operations: Service contract, part, technician &amp; stocking location setup; scheduled and unscheduled WO creation.</li></ul>
<ul><li>SAP Functional Knowledge: Customer master and technician setup; Installed Base (IB) lifecycle management; SAP&ndash;SMAX location integration.</li></ul>
<ul><li>Service Operations: ATP validation, SW version update coordination, and SAP&ndash;SMAX data synchronization.</li></ul>
<ul><li>Expertise in service order lifecycle management, including master data configuration.</li></ul>
<ul><li>Analytical skills to evaluate ATP, IB accuracy, and service readiness.</li></ul>
<ul><li>Effective coordination with service, logistics, and technical teams.</li></ul>
<ul><li>High attention to detail in system configuration and master data governance.</li></ul>
<p><b>
Key Responsibilities</b></p>
<ul><li><b> </b>Own and ensure end-to-end accuracy of service master data across SAP and SMAX.</li></ul>
<ul><li>Act as a key operational support for service contracts, Installed Base, and work order management.</li></ul>
<ul><li>Ensure seamless SAP&ndash;SMAX integration for customers, technicians, locations, and parts.</li></ul>
<ul><li>Proactively identify and address gaps in service setup, parts readiness, and system configuration.</li></ul>
<ul><li>Support continuous improvement through process standardization, system enhancements, and data audits.</li></ul>
<ul><li>Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.</li></ul>
<ul><li>Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.</li></ul>
<ul><li>Support continuous improvement initiatives in logistics and inventory processes; update SOPs and training documents.</li></ul>
<ul><li>Willingness to work in US shift timings</li></ul>
<ul><li>Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.</li></ul>
<ul><li>Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.</li></ul>
<ul><li>Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.</li></ul>
<ul><li>Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.</li></ul>
<ul><li>Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.</li></ul>
<ul><li>Perform New IB setup along with SAP /SMAX location configuration.</li></ul>
<ul><li>Conduct ATP (Available-to-Promise) checks to support service and parts availability.</li></ul>
<ul><li>Manage SW version updates and related system configuration changes.</li></ul>
<ul><li>Ensure accuracy and governance of SMAX part setup and service-related master data.</li></ul>
</div></div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Support Executive</div>
</div><div><div><b>Job Id</b></div>
<div>404304</div>
</div><div><div><b>Desired Skills</b></div>
<div>Master Data Management | Supply Chain</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

Customer Data Specialist

YO IT CONSULTING

<div><p><b>Job Title:</b> SAP User / Specialist</p>
<p><b>Job Type:</b> Contractor</p>
<p><b>Location:</b> Remote</p>
<p><b>Job Summary:</b></p>
<p>Join our customers team as a SAP User / Specialist and play a key role in supporting daily operations through efficient use of SAP ERP. You will work across core modules to ensure data accuracy, streamline processes, and contribute to high-quality business outcomes. This is an AI training role focused on practical SAP usage rather than technical system configuration.</p>
<p><b>Key Responsibilities:</b></p>
<div><ul><li>Utilize SAP ERP daily to manage and validate data within FI (Finance), MM (Materials Management), and SD (Sales &amp; Distribution) modules.</li></ul>
<ul><li>Enter, update, and verify business data to maintain system integrity and meet operational standards.</li></ul>
<ul><li>Generate and review standard reports, extracting key insights for process and business analysis.</li></ul>
<ul><li>Collaborate with team members to identify, document, and improve SAP-related workflows.</li></ul>
<ul><li>Ensure compliance with established business processes and data quality guidelines.</li></ul>
<ul><li>Troubleshoot and resolve user-level SAP issues, escalating when necessary.</li></ul>
<ul><li>Provide clear written documentation and communication related to SAP usage and findings.</li></ul>
</div><p><b>Required Skills and Qualifications:</b></p>
<div><ul><li>Minimum 2 years of hands-on experience as a SAP user, with expertise in FI, MM, and SD modules.</li></ul>
<ul><li>Strong proficiency in SAP navigation, data entry, and validation tasks.</li></ul>
<ul><li>Solid understanding of business processes supported by SAP ERP solutions.</li></ul>
<ul><li>Demonstrated ability to analyze and interpret data using SAP reporting functions.</li></ul>
<ul><li>Excellent written and verbal communication skills, with strong attention to detail.</li></ul>
<ul><li>Effective problem-solving skills in a fast-paced, collaborative remote environment.</li></ul>
<ul><li>Proven track record of team collaboration to achieve shared goals.</li></ul>
</div><p><b>Preferred Qualifications:</b></p>
<div><ul><li>Experience supporting or training other SAP users.</li></ul>
<ul><li>Exposure to additional SAP modules (e.g., CO).</li></ul>
<ul><li>Background in AI training or data annotation projects.</li></ul></div></div>

SAP User / Specialist - Remote

Search 10000+ Sap support specialist jobs near you this May. New roles added regularly across leading industries. Apply today.