scheduling analyst

Navia Benefit Solutions, Inc.

<div>
 
 
 
 
 This is a remote position working 8:30a-5:30p&nbsp;PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST
 
 
 This position pays $50,000-$65,000 Annually
 
 
 
 
 
 &nbsp;
 
 
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 
 Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 Position Summary
 
 
 
 
 
 
 
 
 
 
 The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 Essential Functions
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 
 
 Forecasting &amp; Capacity Planning:
 
 
 
 
 
 
 Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Scheduling &amp; Resource Optimization:
 
 
 
 
 
 
 Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Intraday Management &amp; Real-Time Monitoring:
 
 
 
 
 
 
 Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Performance Reporting &amp; Analytics:
 
 
 
 
 
 
 Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Data Analysis &amp; Continuous Improvement:
 
 
 
 
 
 
 Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 System Administration &amp; Data Integrity:
 
 
 
 
 
 
 Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Communication &amp; Stakeholder Collaboration:
 
 
 
 
 
 
 Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Operational Readiness &amp; Peak Planning:
 
 
 
 
 
 
 Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Reporting Standardization &amp; Documentation:
 
 
 
 
 
 
 Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Continuous Learning &amp; Innovation:
 
 
 
 
 
 
 Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 
 
 
 
 Required:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Strong analytical and problem-solving skills with attention to detail and data accuracy.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Proven ability to communicate technical findings clearly to both leadership and frontline teams.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 
 Preferred:
 
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 
 
 Experience in benefits administration or healthcare service environments.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Knowledge of Erlang C, capacity planning, and shrinkage modeling.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Familiarity with Power BI DAX/Power Query or SQL for data transformation.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
 
 
 
 
 Why Join Navia?
 
 
 
 
 &nbsp;
 <ul>
 <li>
 
 
 
 
 
 
 Collaborative, data-driven culture focused on people, process, and technology.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Opportunity to help shape workforce strategy in a growing organization.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 100% remote position within the U.S.
 
 
 
 
 
 
 </li>
 <li>
 
 
 
 
 
 
 Competitive pay and comprehensive benefits package.
 
 
 
 
 
 
 
 </li>
 </ul>
 
 
 
 
 
 Navia Offers:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Health Insurance
 
 
 
 
 </li>
 <li>
 
 
 
 
 Dental &amp; Vision Benefits
 
 
 
 
 </li>
 <li>
 
 
 
 
 Education Reimbursement
 
 
 
 
 </li>
 <li>
 
 
 
 
 401K with employer contribution
 
 
 
 
 </li>
 <li>
 
 
 
 
 Employee Assistance Program
 
 
 
 
 </li>
 <li>
 
 
 
 
 Paid Time Off
 
 
 
 
 
 
 </li>
 </ul>
 &nbsp;
</div>

Workforce Analyst

Navia Benefit Solutions

<div><div><div><div><div><div>This is a remote position working 8:30a-5:30p PST, 9:30a-6:30p MST, 10:30a-7:30p CST, 11:30a-8:30p EST 
 
This position pays $50,000-$65,000 Annually</div></div><div><h3 class="jobSectionHeader"> 
About the Company</h3></div> 
</div> 
Navia Benefit Solutions is a national third-party administrator specializing in FSAs, HSAs, HRAs, COBRA, commuter, and lifestyle benefits. With over 30 years of experience, Navia delivers a simple and amazing benefits experience through innovative technology, U.S.-based support, and a people-first culture.</div></div><div></div><div><div><h3 class="jobSectionHeader"> 
Position Summary</h3></div><div><div> 
The Workforce Analyst is responsible for delivering data-driven insights that improve staffing efficiency and customer experience. This role supports forecasting, scheduling, intraday management, and performance analytics for Navia&rsquo;s contact center operations. Using Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel, the analyst ensures service levels are achieved while optimizing resource utilization.</div></div><div><h3 class="jobSectionHeader"> 
Essential Functions</h3></div> 
</div>
<ul><li>
Forecasting &amp; Capacity Planning: 
Build and maintain accurate short-term and long-term forecasts for inbound calls, emails, and chats using Calabrio ONE and Amazon Connect data. Identify trends, seasonality, and marketing impacts to ensure staffing alignment with service goals and operational budgets.</li><li>
Scheduling &amp; Resource Optimization: 
Design and manage agent schedules in Calabrio to balance coverage, cost efficiency, and employee engagement. Account for shrinkage, PTO, training, and offline activities while maintaining optimal service levels across all queues.</li><li>
Intraday Management &amp; Real-Time Monitoring: 
Monitor queue performance, adherence, and staffing in real time. Proactively recommend and implement adjustments (overtime, voluntary time off, skill reassignments, or break/lunch optimization) to recover or maintain SLAs during unplanned volume fluctuations.</li><li>
Performance Reporting &amp; Analytics: 
Analysis of Power BI dashboards and Excel-based reports that visualize operational performance, including AHT, occupancy, service levels, and forecast variance. Present findings and insights to leadership to drive data-informed decisions.</li><li>
Data Analysis &amp; Continuous Improvement: 
Combine data from Amazon Connect, and Calabrio to identify root causes of performance gaps, contact drivers, and improvement opportunities. Partner with cross-functional teams to implement process changes and measure impact.</li><li>
System Administration &amp; Data Integrity: 
Maintain accurate configuration and data mapping across workforce management systems. Ensure that queue structures, agent skills, and scheduling groups remain aligned with operational changes and business objectives.</li><li>
Communication &amp; Stakeholder Collaboration: 
Partner with Operations, Training, HR, and IT to ensure workforce plans support both business priorities and employee experience. Translate technical analyses into clear insights for non-technical audiences.</li><li>
Operational Readiness &amp; Peak Planning: 
Support seasonal and campaign-based staffing strategies through &ldquo;what-if&rdquo; modeling, historical trend analysis, and scenario planning. Provide recommendations to leadership on overtime, hiring, or cross-training requirements.</li><li>
Reporting Standardization &amp; Documentation: 
Develop and maintain SOPs, templates, and data definitions for all workforce management processes to ensure accuracy, repeatability, and cross-team knowledge transfer.</li><li>
Continuous Learning &amp; Innovation: 
Stay current on emerging WFM, AI, and analytics technologies to enhance forecasting accuracy, improve real-time management, and automate manual reporting processes.</li></ul><div></div><div><div><h3 class="jobSectionHeader"> 
Qualifications</h3></div></div> 

Required:<ul><li>
3&ndash;5 years of experience in Workforce Management, Forecasting, Scheduling, or Contact Center Analytics.</li><li>
Proficiency with Calabrio ONE, Amazon Connect, Power BI, Salesforce, and Excel (pivot tables, formulas, visualizations).</li><li>
Strong analytical and problem-solving skills with attention to detail and data accuracy.</li><li>
Proven ability to communicate technical findings clearly to both leadership and frontline teams.</li><li>
Solid understanding of contact center metrics (AHT, SLA, occupancy, adherence, shrinkage).</li></ul> 

Preferred:<ul><li>
Experience in benefits administration or healthcare service environments.</li><li>
Knowledge of Erlang C, capacity planning, and shrinkage modeling.</li><li>
Familiarity with Power BI DAX/Power Query or SQL for data transformation.</li><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in Business, Analytics, Math, or related field.</li></ul><div></div><div><div><h3 class="jobSectionHeader"> 
Why Join Navia?</h3></div> 
</div>
<ul><li>
Collaborative, data-driven culture focused on people, process, and technology.</li><li>
Opportunity to help shape workforce strategy in a growing organization.</li><li>
100% remote position within the U.S.</li><li>
Competitive pay and comprehensive benefits package.</li></ul> 

Navia Offers:<ul><li>
Health Insurance
</li><li>Dental &amp; Vision Benefits</li><li>
Education Reimbursement</li><li>
401K with employer contribution</li><li>
Employee Assistance Program</li><li>
Paid Time Off</li></ul> 
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.
47srT8cSCY</div>

<div>
 
 Job Summary
 
 
 We are looking for a highly analytical and collaborative WFM Analyst to join our Workforce
 
 
 Management team. This role combines deep expertise in scheduling algorithms (e.g.,
 
 
 using FICO Mosel) with strong operational research capabilities to drive data-driven
 
 
 decision-making and workforce optimization. The ideal candidate will be proficient in SQL,
 
 
 Excel, and Python (or similar languages), and have experience coordinating
 
 
 cross-functional projects.
 
 
 Key Responsibilities:
 
 
 ● Design, implement, and optimize scheduling algorithms using languages like FICO
 
 
 Mosel to meet service level and efficiency goals.
 
 
 ● Apply operational research techniques such as linear programming, integer
 
 
 programming, simulation, and queuing theory to solve complex workforce and
 
 
 operational challenges.
 
 
 ● Develop and maintain automated scheduling models and decision-support tools.
 
 
 ● Analyze large datasets using SQL and Excel to monitor and improve generated output
 
 
 and processes.
 
 
 ● Collaborate with stakeholders to coordinate and lead projects related to workforce
 
 
 optimization and operational efficiency.
 
 
 ● Translate business problems into mathematical models and present actionable insights
 
 
 into leadership.
 
 
 ● Continuously improve scheduling processes through innovation and automation.
 
 
 Required Skills &amp; Qualifications:
 
 
 ● Proven experience with scheduling/optimization algorithms (e.g., Mosel or similar tools),
 
 
 either in a professional environment or applied during academic studies
 
 
 ● Strong foundation in Operations Research methodologies (linear programming, integer
 
 
 programming, simulation, queuing theory)
 
 
 ● Advanced SQL and Excel for data analysis
 
 
 ● Programming in Python, R, or similar
 
 
 ● Ability to translate business problems into mathematical models
 
 
 ● Strong analytical and problem-solving skills
 
 
 ● Good communication and teamwork
 
 
 ● Ability to work independently and manage multiple priorities
 
 
 Preferred Qualifications:
 
 
 ● Experience in project coordination and cross-functional collaboration
 
 
 ● Experience in contact center / customer service environments
 
 
 ● Familiarity with WFM tools (Verint, NICE, Genesys)
 
 
 ● Experience with simulation tools (AnyLogic, Simul8) or optimization solvers (CPLEX,
 
 
 Gurobi)
 
 
 ● Knowledge of forecasting and real-time adherence tools
 
 
 ● Degree in Applied Mathematics / Operations Research
 
 
 Education and Specific Training:
 
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Engineering (Electrical, Electronics,
 
 
 Communications), Statistics, Mathematics, Physics, Geophysics, or a related field from
 
 
 an accredited Faculty of Science, Engineering, or Political Science
 
</div>

WFM Analyst & Operations Research Specialist

Mettler-Toledo

<div>Scheduling Dispatcher
<div>Location Columbus, Ohio, United States</div>
<div>Date posted April 09, 2026</div>
<div>Job ID 21758</div>
<div>
</div><div>Our Opening and Your Responsibilities<div>
We&rsquo;re seeking a Scheduling Analyst - Dispatcher to join our Columbus-based team. In this role, you&rsquo;ll be responsible for organizing and optimizing the daily schedules of our Field Service Technicians to ensure outstanding customer service and efficient operations. You&rsquo;ll help fulfill service level agreements, drive technician productivity, and support the company&rsquo;s overall revenue and efficiency goals.
What You&rsquo;ll Do<div><ul><li>
Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.</li><li>
Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.</li><li>
Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.</li><li>
Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.</li><li>
Support service order closure by confirming documentation accuracy and completion.</li><li>
Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.</li></ul></div></div>
What You Need to Succeed<div><div><ul><li>
Associate&rsquo;s degree, preferably in Business, Communications, or a related field.</li><li>
Minimum of two years of planning and/or scheduling experience in a service, logistics, or manufacturing environment; or at least five years of equivalent work experience in lieu of a degree.</li><li>
Experience in a field service or small business environment (or similar industry) is a plus.</li><li>
SAP knowledge and experience working within business systems are preferred.</li></ul></div></div>
Our Offer to You<div><ul><li>
Medical, dental and vision care coverage and a 401(k) savings plan with company matching &ndash; all starting on date of hire</li><li>
Gym discount program if you elect our Aetna medical coverage</li><li>
Tuition reimbursement</li><li>
And, all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits</li><li>
Global market strength and worldwide leadership in weighing</li><li>
A brand name that is identified worldwide with precision, quality, and innovation</li><li>
Thousands of patents, design and innovation awards</li><li>
A commitment to extraordinary service on our state-of-the-art equipment</li></ul></div>
About Mettler Toledo<div><div>
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.<ul><li>
We help feed the world. We impact how food is produced, packaged and made safe.</li><li>
We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.</li><li>
Mettler Toledo products are critical to the production and consistent quality of every kind of consumer product.</li><li>
No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.</li></ul></div></div>
Equal Opportunity Employment<div><div>
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information or protected veteran status. If you&rsquo;d like more information about your EEO rights as an applicant under the law, please click here.
Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at EEO@mt.com.</div></div></div></div>

Scheduling Dispatcher

Landmark

<div>Description

Landmark is a leading provider of engineering, construction, and asset management services for storage solutions in the water, wastewater, power, and industrial markets. We operate throughout North America and have built our reputation on delivering the most challenging projects with a high degree of efficiency and precision.

Challenging the norm and innovating better methods is core to our approach

Job Summary

The Senior Project Controls Analyst is responsible for supporting analytical and project controls throughout the project lifecycle, ensuring adherence to budget, schedule, and contractual requirements. This position monitors project progress, investigates cost and schedule variances, assesses financial risk, and identifies opportunities to improve project performance.

Working closely with Preconstruction, Operations, Project Management, and Finance, the Senior Project Control Analyst evaluates financial outcomes, enforces project control standards, and supports change order management. This role also facilitates budget reviews, cost forecasting, and process optimization initiatives to enhance project efficiency and profitability.

Responsibilities and Duties

Essential Functions:
<ul>
<li>Maintain a complete understanding of all contract requirements, including scope, design, schedule, change orders, and notice requirements.</li>
<li>Identify, assess, and communicate financial risks related to cash collections, subcontract buyouts, material purchasing, labor requirements, and schedule constraints by thoroughly reviewing contracts.</li>
<li>Lead project budget review meetings to ensure alignment with execution strategy and financial objectives.</li>
<li>Monitor and forecast project costs, providing cost-at-completion projections to minimize costs and maximize profitability.</li>
<li>Investigate budget vs. actual job cost variances, determine root causes, communicate findings with stakeholders, and implement corrective actions.</li>
<li>Analyze project schedules and recommend corrective actions to maintain project timelines.</li>
<li>Identify, track, and manage owner change order opportunities to optimize financial outcomes.</li>
<li>Facilitate project review and close-out meetings with senior management, ensuring lessons learned are documented and applied to future projects.</li>
<li>Lead process and workflow optimization initiatives</li>
<li>Collaborate with the finance team to support the annual financial audit process.</li>
<li>Support accounts receivable in collecting outstanding project-related payments.</li>
<li>Enforce consistent compliance with company project control principles and standards.</li>
<li>Provide mentorship and training to junior project control team members, fostering their professional growth.</li>
<li>Conduct training sessions for project execution teams on project control principles, best practices, and company standards.</li>
</ul><ul><li>Performs other duties as may be assigned by the Supervisor.</li>
</ul>
Qualifications and KSA

Education:
<ul>
<li>Bachelor&rsquo;s degree in Engineering, Construction Management, Finance, or a related discipline.</li>
</ul>
Experience:
<ul>
<li>3 to 7 years of experience in construction project controls, cost management, or scheduling.</li>
<li>Demonstrated ability to make data-driven decisions and communicate effectively across business disciplines.</li>
<li>Experience developing and/or refining relevant systems, reports, and policies and procedures.</li>
</ul>
Certifications/Licenses:
<ul>
<li>Project Management Professional (PMP) or AACE Certified Cost Professional (CCP) is preferred but not required.</li>
</ul>
Knowledge, Skills, and Abilities:
<ul>
<li>Highly proficient in Microsoft Office Suite.</li>
<li>Experience with scheduling and project management software (Microsoft Project and Procore preferred).</li>
<li>Expert knowledge of standard project management practices, including project planning, scheduling, cost estimation, and risk management.</li>
<li>Strong communication skills (written and verbal) for presenting data and collaborating with stakeholders.</li>
<li>Ability to take initiative, work autonomously, and contribute strategically to the company's long-term success.</li>
<li>Deadline-oriented, highly organized self-starter with the ability to move projects forward independently.</li>
<li>Strong analytical, conceptual thinking, and problem-solving abilities.</li>
<li>Exceptional organizational and time management skills, with keen attention to detail and a proactive approach.</li>
<li>Willingness to take ownership of team and personal outcomes, demonstrating extreme accountability, integrity, and ethical decision-making.</li>
<li>Ability to thrive in a fast-paced, team-oriented environment with demonstrated leadership skills.</li>
<li>Commitment to upholding high standards of business conduct and maintaining a positive, professional attitude.</li>
</ul>
Working Conditions - Mental Demands / Physical Demands / Environmental Factors
<ul>
<li>Tools/Equipment Used: Standard office equipment, including computers, peripherals, and telecommunication devices.</li>
<li>Posture: Primarily sitting, with occasional standing and walking. Ergonomic setup is encouraged to reduce strain.</li>
<li>Motion: Frequent use of hands and fingers for typing and handling office equipment.</li>
<li>Lifting: Regular light lifting and carrying (less than 15 pounds), such as laptops and documents.</li>
<li>Environment: Primarily indoor, climate-controlled office environment. For remote or hybrid roles, maintaining a suitable home office environment is expected.</li>
<li>Travel Requirements: Occasional travel to job sites, company meetings, or industry events as needed.</li>
<li>Mental Demands: Ability to manage multiple projects, deadlines, and responsibilities simultaneously, often in a fast-paced environment. Ability to maintain composure and productivity under pressure. High levels of concentration and attention to detail are required.</li>
</ul>
Equal Employment Opportunity (EEO) Statement
Landmark is an Equal Opportunity Employer. Landmark recruits qualified applicants and advances its employees in employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. We encourage all qualified candidates to apply and will provide reasonable accommodations for qualified individuals with disabilities.</div>

Senior Project Controls Analyst

Eversource Energy

<div>Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship&mdash;either now or in the future&mdash;should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.
Eversource is looking for an Analyst, Transmission in Westwood, MA. This position facilitates development of the Transmission Capital Budget and Long-Range Plan. This includes performance measurements related to executing the plan along with reporting and analyses to provide corporate and business area leaders with the decision support information needed to drive performance improvements and meet company goals. Additionally, the analyst will support regulatory responses and a variety of performance improvement projects. The Analyst will work collaboratively with other team members and departments on routine work and special projects.
Essential Functions:
<ul><li>Works closely with Project Management and Investment Planning to understand investment schedules and in-service forecasts for active projects.</li><li>
Collaborates with System Planning Engineers, Asset Management, and other departments to understand scope, schedule, and budgets for future projects, programs, and opportunities.</li><li>
Facilitates the creation of company long term forecasts.</li><li>
Assists with the creation of key regulatory filings related to the capital program.</li><li>
Facilitates the design, build and maintenance of performance reporting processes to assure up-to-date performance results are available for business use throughout the year.</li><li>
Collects performance data and information from a variety of sources and keeps all data collection tools organized and updated throughout the year. Reviews and assures data quality on a regular basis, taking steps to correct data or processes as needed.</li><li>
Develops new tools, dashboards, lists, and metrics as needed to drive performance improvements and highlight areas of focus for transmission leadership</li><li>
Creates and maintains appropriate documentation for performance metrics (i.e., Basis Documents, etc.), all internal team processes and tools, and reporting processes to enable cross-training and business continuity.</li><li>
Prepares data, presentations, reports or information as needed to assist business improvement initiatives, respond to regulatory requests for information, as input to business decision making and for the goals &amp; budget development processes. May include repackaging existing information and/or creating new, ad hoc reports or tools.</li><li>
Proactively learns about the company, industry and in particular the business areas being support in order to understand, validate and communicate performance results and progress of business initiatives.</li></ul>
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:<ul><li>
Requires the ability to design, build, analyze and interpret data models (relational tables or databases), ability to use standard business reporting software to build and modify reports and databases and in using data from a data warehouse or other database.</li><li>
Must be able to identify and ensure data quality and accuracy.</li><li>
Strong communications and interpersonal skills, strong mathematics capabilities, conceptual/analytics capabilities.</li><li>
Candidates should demonstrate expert-level Excel, Access, Tableau, Power BI &amp; reporting tools skills or advanced skills with strong aptitude and willingness to become an expert.</li><li>
Ability to interpret and summarize data with Excel and PowerPoint charts.</li><li>
Ability to use AI tools and chatbots to enhance aforementioned skills.</li><li>
Requires self-directed work ethic and abilities, capable of taking the lead on action items or initiatives while also collaborating with others within and outside of the department.</li><li>
Key skills are in understanding and using data to measure and explain performance, extracting and analyzing data, working with IT systems, developing analytics, collaborating with others, communicating in a business setting with all levels of management, excellent verbal and written communications, can demonstrate effectiveness in performance analysis, developing tools and models to analyze and explain results, developing executive presentation material to explain performance analyses.
</li><li>Must be able to work independently and collaboratively within the organization and be able to recognize and work with sensitive and confidential information.</li></ul>
Education:
<ul><li>Bachelor&rsquo;s Degree in Information Technology, Engineering, Data Analytics, Business Administration, Finance, Accounting, Economics, or Mathematics, related discipline or equivalent experience
</li></ul>Experience:
<ul><li>Three (3) to five (5) years related experience.</li><li>
Prior experience in data handling and business process/performance analysis is preferred.</li></ul>
Licenses &amp; Certifications:
<ul><li>Must have a valid motor vehicle license.</li></ul>
#LI-ES3
#tranajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership &amp; accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$89,480.00-$99,420.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers&rsquo; needs is part of every employee&rsquo;s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor</div>

Analyst, Transmission (Hybrid Schedule)

<div>Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship&mdash;either now or in the future&mdash;should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).
Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change
We are seeking a detail-oriented and proactive AMI Analyst to join our team. The AMI (Advanced Metering Infrastructure) Exception analyst will be responsible for resolving exceptions within the AMI Meter Data Management System, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.
Essential Functions:<ul><li>
Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.</li><li>
Log tickets with vendor&rsquo;s Customer Support or liaise directly on the phone with vendor&rsquo;s support staff to resolve system issues</li><li>
Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.</li><li>
Troubleshoot meter data issues utilizing back-office software and systems</li><li>
Analyze and diagnose issues causing exceptions in meter data.</li><li>
Perform detailed analysis of exceptions to identify patterns and anomalies.</li><li>
Issue field service orders in the CIS system to troubleshoot meters requiring in person visits</li><li>
Generate reports on exception trends and resolution status.</li><li>
Provide insights and recommendations for improving data accuracy, process automations, and system performance.</li><li>
Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.</li><li>
Provide support for the maintenance, upgrade, and enhancement of AMI functionality.</li><li>
Participate in system testing and validation to ensure data integrity.</li><li>
Propose and implement process improvements to reduce the occurrence of exceptions.</li></ul>
Qualifications:
Education:<ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, or Engineering.</li></ul>
Experience:
<ul><li>Three (3) plus years&rsquo; experience in AMI meter applications, data management, or a related role</li><li>
Thorough knowledge of AMI systems and utility metering infrastructure.</li><li>
Effective communication and interpersonal skills.</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Ability to work independently and as part of a team in a fast-paced environment.</li></ul>
#LI-ES3
#custajd
Competencies:
Build trusting relationships
Manage and develop people
Foster teamwork and cross-functional collaboration
Lead change
Communicate strategic vision
Create an engaged workforce
Focus on the customer
Take ownership &amp; accountability
Compensation and Benefits:
Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:
$88,790.00-$98,660.00
Worker Type:
Regular
Number of Openings:
4
Emergency Response:
Responding to emergency situations to meet customers&rsquo; needs is part of every employee&rsquo;s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor</div>

Analyst, AMI Exception Management (Hybrid Schedule)

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