scheduling analyst

Tech Pinacle Innovation Pvt Ltd

Job Title: Ambulatory &amp; Ambulatory Scheduling AnalystRole SummaryThe Ambulatory &amp; Ambulatory Scheduling Analyst is responsible for supporting and optimizing outpatient clinical workflows, provider documentation templates, and ambulatory scheduling configurations. This role ensures seamless coordination between clinical operations and IT systems to enhance provider efficiency, patient access, and ambulatory quality performance.Key Responsibilities1. Outpatient Clinical Workflow Optimization<ul><li>Analyze and document end-to-end outpatient clinical workflows.</li><li>Configure and optimize EHR modules for ambulatory practices.</li><li>Partner with physicians, nurses, and clinic managers to streamline patient flow.</li><li>Support visit types, encounter workflows, and referral processes.</li><li>Identify workflow gaps and implement process improvements.</li></ul>2. Provider Templates &amp; Documentation Build<ul><li>Build and maintain provider documentation templates.</li><li>Configure smart forms, order sets, visit types, and preference lists.</li><li>Ensure templates align with regulatory and clinical standards.</li><li>Support template optimization for specialty-specific workflows.</li><li>Conduct testing, validation, and user acceptance testing (UAT).</li></ul>3. Ambulatory Scheduling Configuration<ul><li>Configure scheduling templates, provider calendars, and resource allocation.</li><li>Optimize appointment types, visit lengths, and slot utilization.</li><li>Support access management initiatives (open access, block scheduling).</li><li>Analyze no-show rates and recommend scheduling improvements.</li><li>Troubleshoot scheduling errors and user issues.</li></ul>4. Ambulatory Quality Metrics &amp; Reporting<ul><li>Support ambulatory quality programs (HEDIS, MIPS, etc.).</li><li>Monitor and validate quality measure build within the EHR.</li><li>Assist in performance dashboards and reporting configuration.</li><li>Collaborate with quality teams to improve metric performance.</li><li>Ensure documentation supports accurate quality capture.</li></ul>5. Stakeholder Collaboration<ul><li>Act as liaison between clinical users and IT teams.</li><li>Provide end-user training and go-live support.</li><li>Participate in system upgrades and enhancement cycles.</li><li>Maintain documentation for build and configuration changes.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare, IT, Nursing, or related field.</li><li>3+ years experience in Ambulatory EHR configuration/support.</li><li>Strong understanding of outpatient clinical workflows.</li><li>Experience in scheduling template build and optimization.</li><li>Knowledge of ambulatory quality measures and reporting.</li></ul>Preferred Qualifications<ul><li>Certification in Ambulatory module (Epic/Cerner or equivalent).</li><li>Experience supporting multi-specialty outpatient practices.</li><li>Familiarity with regulatory reporting (MIPS, HEDIS).</li><li>Experience with data analytics or reporting tools.</li></ul>Key Competencies<ul><li>Workflow analysis</li><li>Clinical documentation build</li><li>Scheduling optimization</li><li>Quality measure configuration</li><li>Strong stakeholder communication</li><li>Problem-solving and analytical skills</li></ul>Job Types: Full-time, PermanentPay: ₹600,000.00 - ₹1,600,000.00 per yearWork Location: Hybrid remote in Noida

Ambulatory & Ambulatory Scheduling Analyst

Job Title: RadNet &amp; Radiology Scheduling Analyst (Radiology IT Systems Specialist)Role OverviewThe RadNet &amp; Radiology Scheduling Analyst is responsible for supporting, optimizing, and integrating radiology workflows across scheduling, modality systems, PACS, and voice recognition platforms. This role ensures seamless coordination between clinical operations, imaging technologies, and enterprise systems to enhance patient throughput, reporting accuracy, and operational efficiency.The ideal candidate brings strong knowledge of radiology workflows, scheduling systems, PACS integration, and healthcare IT standards (HL7/DICOM), along with the ability to collaborate effectively with radiologists, technologists, and IT teams.Key ResponsibilitiesRadiology Workflow Management<ul><li>Support and optimize end-to-end radiology workflows including:</li><li>Order intake</li><li>Scheduling</li><li>Pre-authorization and patient preparation</li><li>Image acquisition</li><li>Interpretation and reporting</li><li>Results distribution</li><li>Configure and maintain scheduling rules for various imaging modalities.</li><li>Ensure alignment between clinical operations and IT systems.</li></ul>RadNet &amp; Scheduling System Support<ul><li>Configure and support RadNet-based radiology scheduling systems.</li><li>Maintain scheduling templates, resource allocation, and modality availability.</li><li>Troubleshoot appointment conflicts, overbooking, and workflow bottlenecks.</li><li>Improve patient throughput and utilization metrics.</li></ul>Modality &amp; PACS Integration<ul><li>Support integration between imaging modalities (CT, MRI, X-Ray, Ultrasound, etc.) and PACS.</li><li>Ensure proper DICOM routing and image transmission.</li><li>Monitor and troubleshoot modality-to-PACS connectivity issues.</li><li>Collaborate with vendors to resolve integration challenges.</li><li>Maintain interface mappings between RIS, PACS, and EMR systems.</li></ul>Voice Recognition &amp; Reporting Systems<ul><li>Support radiology voice recognition platforms for structured reporting.</li><li>Optimize speech recognition accuracy and workflow efficiency.</li><li>Troubleshoot dictation, transcription, and report distribution issues.</li><li>Support integration between reporting systems and PACS/RIS.</li></ul>Imaging Analytics &amp; Reporting<ul><li>Develop operational reports and dashboards for:</li><li>Modality utilization</li><li>Turnaround times</li><li>No-show rates</li><li>Productivity metrics</li><li>Analyze imaging data to identify workflow improvements.</li><li>Support performance optimization initiatives using imaging analytics tools.</li></ul>Interface &amp; Standards Management<ul><li>Support HL7 and DICOM integrations.</li><li>Maintain interfaces between scheduling systems, EMR, RIS, and PACS.</li><li>Ensure data accuracy and consistency across systems.</li><li>Assist in system upgrades and vendor coordination.</li></ul>Operational &amp; Production Support<ul><li>Provide Level 2/3 support for radiology IT systems.</li><li>Participate in on-call support as required.</li><li>Conduct root cause analysis for workflow or system failures.</li><li>Maintain documentation for system configurations and integrations.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Informatics, Information Systems, or related field (or equivalent experience).</li><li>5+ years of experience supporting radiology systems.</li><li>Strong knowledge of radiology workflows and scheduling operations.</li><li>Experience with PACS and modality integrations.</li><li>Familiarity with voice recognition systems in radiology.</li><li>Knowledge of HL7 and DICOM standards.</li><li>Strong troubleshooting and analytical skills.</li><li>Ability to collaborate with clinical and technical stakeholders.</li></ul>Preferred Qualifications<ul><li>Experience supporting large multi-site imaging networks.</li><li>Knowledge of imaging analytics platforms.</li><li>Experience working in hospital or outpatient radiology environments.</li><li>Familiarity with EMR integrations.</li><li>Certifications in healthcare IT or imaging informatics (preferred).</li></ul>Key Competencies<ul><li>Radiology Workflow Optimization</li><li>Scheduling System Administration</li><li>PACS &amp; Modality Integration</li><li>Voice Recognition Support</li><li>Imaging Analytics &amp; Reporting</li><li>HL7 / DICOM Interface Management</li><li>Clinical-IT Collaboration</li><li>Incident &amp; Change Management</li></ul>Job Types: Full-time, PermanentPay: ₹11,009.53 - ₹37,761.49 per monthWork Location: Hybrid remote in Noida

RadNet & Radiology Scheduling Analyst (Radiology IT Systems Specialist)

Job Title: Scheduling &amp; Registration Analyst (Patient Access)Role OverviewThe Scheduling &amp; Registration Analyst is responsible for supporting and optimizing patient access workflows, including appointment scheduling, registration processes, and front-desk operations within healthcare systems. This role ensures accurate patient data capture, efficient appointment management, and seamless coordination between clinical departments and patient access teams.The ideal candidate has strong experience in patient access workflows, build/configuration of scheduling rules and templates, and understands operational challenges in front-desk environments.Key ResponsibilitiesPatient Access &amp; Scheduling Workflows<ul><li>Support and optimize end-to-end patient access workflows, including:</li><li>Appointment scheduling and rescheduling</li><li>Pre-registration and insurance verification</li><li>Patient check-in and check-out processes</li><li>Configure scheduling workflows for outpatient, inpatient, and specialty clinics.</li><li>Ensure accurate patient demographic and insurance data capture.</li><li>Support referral management and authorization tracking processes.</li></ul>Build Rules &amp; Template Configuration<ul><li>Configure scheduling templates for providers, departments, and service lines.</li><li>Build and maintain:</li><li>Appointment types</li><li>Visit types</li><li>Duration rules</li><li>Overbooking rules</li><li>Block schedules</li><li>Configure registration rules, required fields, and validation edits.</li><li>Perform testing and validation for new build changes or enhancements.</li><li>Support system upgrades and template optimizations.</li></ul>Front-Desk Operations Support<ul><li>Partner with front-desk teams to streamline check-in workflows.</li><li>Address scheduling conflicts, template errors, and system issues.</li><li>Provide troubleshooting support for registration and eligibility errors.</li><li>Train staff on scheduling and registration best practices.</li><li>Identify workflow inefficiencies and recommend operational improvements.</li></ul>Reporting &amp; Analytics<ul><li>Develop and maintain reports for:</li><li>No-show rates</li><li>Appointment utilization</li><li>Registration accuracy</li><li>Wait times</li><li>Analyze patient access KPIs and recommend improvements.</li><li>Support operational leadership with scheduling capacity analysis.</li></ul>Compliance &amp; Data Integrity<ul><li>Ensure compliance with healthcare regulations and payer requirements.</li><li>Maintain data integrity across scheduling and registration modules.</li><li>Support audit and revenue cycle validation processes.</li></ul>Production Support &amp; Change Management<ul><li>Provide Level 2/3 application support.</li><li>Participate in incident management and root cause analysis.</li><li>Support new clinic onboarding and service expansions.</li><li>Coordinate with clinical, revenue cycle, and IT teams during releases.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Healthcare Administration, Health Informatics, Information Systems, or equivalent experience.</li><li>3&ndash;7 years of experience supporting scheduling and registration systems.</li><li>Strong understanding of patient access workflows.</li><li>Experience building scheduling templates and rules.</li><li>Knowledge of insurance verification and eligibility workflows.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management abilities.</li></ul>Preferred Qualifications<ul><li>Experience supporting enterprise EHR systems (e.g., Epic, Cerner, Meditech).</li><li>Knowledge of revenue cycle processes and front-end billing workflows.</li><li>Experience in multi-site ambulatory or hospital environments.</li><li>Familiarity with healthcare compliance and payer requirements.</li></ul>Key Competencies<ul><li>Patient Access Optimization</li><li>Scheduling Template Build</li><li>Registration Workflow Configuration</li><li>Front-Desk Operational Support</li><li>Revenue Cycle Awareness</li><li>Reporting &amp; Analytics</li><li>Cross-Functional Collaboration</li><li>Change &amp; Incident Management</li></ul>Job Types: Full-time, PermanentPay: ₹695,048.60 - ₹2,038,587.10 per yearWork Location: Hybrid remote in Noida

Scheduling & Registration Analyst (Patient Access)

PepsiCo

<div>Overview:
<ul><li>TCT/gTMS Scheduling process owner</li><li>
Plan, organize, and optimize the scheduling of shipments to ensure timely delivery and efficient use of resources (fleets and warehouses). This involves analyzing data, using TCT transportation planning models, coordinating with various stakeholders</li><li>
Assign appropriate Carrier to each Shipment based on PepsiCo&acute;s policies, contracts, and agreements with Carriers, the current &quot;Route Guide&quot; and capacity availability information captured by TCT visibility processes</li><li>
Adjust schedules as needed to ensure a practical and feasible shipment schedule</li><li>
Monitors A/R (carriers&rsquo; acceptance and reject to solve them with time pressure)</li><li>
Being the Focal Point to create and update the Shipments &quot;Trip Build&quot;</li></ul>
Responsibilities:
<ul><li>Comply to TCT Scheduling processes and procedures</li><li>
Ensure proper TCT transportation planning technology adoption and utilization</li><li>
Meet Service and Productivity objectives</li><li>
Plan, optimize and schedule the most efficient routes for shipments, considering factors such as cost, transit time, fleet productivity and service level agreements (SLAs)</li><li>
Work closely with warehouses, carriers, and customers to ensure alignment on shipment schedules, considering Pick-up and/or Delivery requirements</li><li>
Choose the appropriate Carriers that minimize freight spending and maximize operational efficiency</li><li>
Publish the final Shipment &quot;Trip Build&quot; according to the agreed cut-off time schedule (when applicable)</li><li>
Collaborate with peers (Transport planners) to balance daily workloads and support the business.</li><li>
Collaborate with Transport execution team to solve issues / lack of transport capacity constraints</li><li>
Support to control &amp; performance &amp; execution teams to identify root causes for carriers performance deviation</li></ul>
Qualifications:
<ul><li>Engineering / Business university degree</li><li>
Overall experience of close to 2-3 years in an industry working in transport planning process</li><li>
Proficiency in Excel and Knowledge of SAP, gTMS or logistic software</li><li>
Fluent in English.</li><li>
Strong analytical and problem-solving skills</li><li>
Proficiency with Transportation Management Systems (TMS), Control Tower platforms, and other logistics software</li><li>
Attention to Detail; precision in planning routes, scheduling shipments, and ensuring compliance to service and productivity requirements</li><li>
Ability to collaborate effectively across departments and with external partners</li><li>
Ability to resolve conflicts and reach mutually beneficial agreements</li><li>
Easy to adapt to different environments</li></ul></div>

SC Scheduling Asst Analyst – TMS

SC Scheduling Asst Analyst - TMS

Muscogee Creek Nation

<div><h3 class="jobSectionHeader">MINIMUM QUALIFICATIONS</h3>

Education &ndash; associate&rsquo;s degree or two years specialized training in an applicable field (Business Administration, Allied Health, Computer Science, etc.) Required.

Experience &ndash; Two (2) years of relevant work experience in specialty specific area is required. Experience in a Healthcare environment is preferred. A combination of education and relevant work experience may be considered in lieu of the education qualifications stated above.

Licenses &amp; Certification - Incumbent must be insurable and valid Oklahoma Driver&rsquo;s License is required. Complete specific job-related training and Epic certification.

Knowledge &amp; Skills &ndash;
<div>
<ul><li>Experience with patient access workflows, schedule templates, registration best-practices, decision trees, establishing multiple patient access channels, and aligning technology with operational needs</li></ul>
<ul><li>Possesses excellent time management and organizational skills.</li></ul>
<ul><li>Demonstrates adaptability and flexibility with respect to changing end user business needs.</li></ul>
<ul><li>Demonstrates a willingness to learn new software and systems.</li></ul>
<ul><li>Conveys information clearly and concisely with project leadership and subject matter experts.</li></ul>
<ul><li>Seeks, logically examines, and interprets information from different sources to determine a problem&rsquo;s cause and developing a course of action to resolve the problem and to prevent its recurrence.</li></ul>
<ul><li>Ability to work independently under minimum supervision.</li></ul>
<ul><li>Ability to communicate efficiently and effectively with department staff, tribal agencies, outside agencies and the general public both orally and in writing.</li></ul>
<ul><li>Ability to maintain a confident and professional demeanor.</li></ul>
</div><h3 class="jobSectionHeader">JOB SUMMARY</h3>

The Incumbent will be responsible for the design, build, and test of an assigned Epic module. Maintain documentation of business and system configuration requirements. Configure the Epic software according to decisions made by SMEs such as templates, drop-down boxes and pick lists. Complete assigned team tasks as documented in the work plan. Report status of task completion to assigned Team Lead. Provide timely alerts about endangered milestones and deliverables. Incumbent reports directly to the Technology and Analytics Officer

The candidate will fill one of the following Epic modules/teams:
<ul>
<li>Emergency Department</li>
<li>Inpatient Clinical</li>
<li>Inpatient Orders</li>
<li>Infection Control</li>
<li>Willow Pharmacy</li>
<li>HIM</li>
<li>Grand Central</li>
<li>Out Patient Clinical</li>
<li>Surgery</li>
<li>Radiant Radiology</li>
<li>Beaker Laboratory</li>
<li>Cadence/Prelude Scheduling &ndash; Clinical</li>
<li>Cadence/Prelude Scheduling &ndash; Hospital</li>
<li>Hospital Billing</li>
<li>Coding</li>
<li>Professional Billing</li>
<li>Inventory Supply Management</li>
</ul><h3 class="jobSectionHeader">WORK ENVIRONMENT</h3>

Work is performed primarily in an office environment operating computers and other office equipment. Driving GSA vehicle to other facilities to perform duties is required.
<h3 class="jobSectionHeader">
PHYSICAL DEMANDS</h3>

Work requires the demands of normal office work and the demands required to install, configure or perform maintenance on equipment and hardware. Driving to other MCNDH facilities is required in the performance of duties.
<h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3>

Satisfactory job performance will be determined by successful execution of the following:
<div>
<ul><li>Analyzes, develops, configures, tests and implements Electronic Health Record (EHR) software and related analytics on time with minimal supervision.</li></ul>
<ul><li>Performs system configuration functions using on-line architectural tools with minimal supervision.</li></ul>
<ul><li>Prepares detailed program specifications and flowcharts, and coordinates the system's installation with the user department.</li></ul>
<ul><li>Provides status reports to management when required.</li></ul>
<ul><li>Attends meetings as required, and participates on committees as directed.</li></ul>
<ul><li>Prepares charts and diagrams to assist in problem analysis.</li></ul>
<ul><li>Acts as user liaison between clinical or business departments and Information Systems; providing domain expertise and experience for multiple interacting healthcare departments.</li></ul>
<ul><li>Leads others to adhere to established industry best practices, standards, and quality.</li></ul>
<ul><li>Identifying and implementing requested changes to the system.</li></ul>
<ul><li>Works closely with operational stakeholders to properly engineer workflow.</li></ul>
<ul><li>Regular attendance is required.</li></ul>
<ul><li>Performs other duties as assigned.</li></ul></div></div>

Epic Registration/Scheduling Analyst - I.T. - Okmulgee

iQor

<div>
 
 Workforce Management Analyst II - Scheduler
 
 
 
 
 
 
 Job Summary:
 
 
 
 This position is responsible for providing accurate schedules based on call volume patterns and trends, attrition rates and contact center productivities. The analyst should be able to make decisions on behalf of the Operations to adjust staffing due to unexpected changes in the call volume or additional requirement from the client. They should be able to provide methods to maximize staffing resources to help reduce operating cost. They will closely work with the Forecasting team which would provide them call forecast, short term and long term, which they will use to provide schedule analysis and staffing recommendations. Also, they will work with the RTA team to make sure historical reports and statistics are accurate.
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Plan and develop schedules that would ensure staffing requirement and commitments are fulfilled. Maintain staffing roster (OPS Master list).
 </li>
 <li>
 Recommend new hires classes based on staffing numbers versus the requirement. Determine the capacity to approve PTO/VL request to balance personnel needs and staffing requirement.
 </li>
 <li>
 Monitor non productive time off (Sick Leave, Vacation Leave and Tardiness) and ensures off-the-phone activities are planned.
 </li>
 <li>
 Performs analysis of current staffing statistics (Efficiency, SLA, Abandon) and determine staffing adjustment opportunities.
 </li>
 <li>
 Recommend and implement changes as needed.
 </li>
 <li>
 Coordinates to Operations the need for overtime or off-phone activities based on the current staffing versus the requirement.
 </li>
 <li>
 Calculate/Project staffing need based on client requirement/forecast, turnover trend and shrinkage.
 </li>
 <li>
 Prepare and communicate schedules based on forecast and allocations.
 </li>
 <li>
 Own and maintain all staffing and scheduling policies and procedures.
 </li>
 </ul>
 
 
 
 
 Skills Requirements:
 
 
 <ul>
 <li>
 Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
 </li>
 <li>
 Prior call / contact center experience, 1 year minimum required.
 </li>
 <li>
 Strong and effective oral / written communication skills (communication will be with various levels within iQor and client organizational structures).
 </li>
 <li>
 Excellent presentation skills.
 </li>
 <li>
 High level of proficiency with Excel.
 </li>
 <li>
 Strong mathematical skills. Strong analytical skills.
 </li>
 <li>
 Ability to multi-task.
 </li>
 <li>
 Ability to prioritize deliverables.
 </li>
 <li>
 Ability to maintain confidential information.
 </li>
 <li>
 Working knowledge of Avaya or other ACD system.
 </li>
 <li>
 Working knowledge of any WFM tool including Teleopti, IEX, eWFM, etc.
 </li>
 </ul>
 
 
 
 
 Education Requirements:
 
 
 
 Bachelor's Degree
 
</div>

Workforce Management Analyst

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