scheduling representative

Veritext

<div><p><b>At Veritext, we focus on the details &ndash; so legal teams can focus on the case.</b></p><p></p><p><b><br>
About the role:</b></p><p>
Providing our clients with exceptional service is the foundation of our business. In <b>Partner Scheduling (Texas)</b>, you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place.</p><p></p><p><b><br>
What you'll get to do:</b></p><br>
<p></p><ul><li>
Assign all requested resources (independent contractors, our &ldquo;partners&rdquo;) by 3pm local time the day before the proceeding</li><li>
Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable</li><li>
Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work</li><li>
Follow best practices for assigning Reporters to multiple days or other job specific nuances</li><li>
Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner</li><li>
Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary</li><li>
Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met</li><li>
Resolve issues and escalate as needed to ensure prompt and accurate resolution</li></ul><p></p><p><b><br>
The kind of teammate we&rsquo;re looking for:</b></p><br>
<p></p><ul><li>
Customer service oriented with strong interpersonal skills and the ability to build relationships</li><li>
Dedicated professional with the ability to respond to requests promptly and accurately</li><li>
Must possess excellent written and verbal communication skills</li><li>
Must be detail oriented, organized and be able to multi-task</li></ul><p></p><p><b><br>
What&rsquo;s in it for you:</b></p><ul><li>
Competitive compensation and total rewards package</li><li>
Comprehensive medical, dental and vision insurance</li><li><b>
Hybrid work structure</b> (two days in the office, three days working remotely)</li><li>
Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time)</li><li>
Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)</li><li>
Matched 401(k) to help you save for your future</li><li>
Pet insurance to help your pet(s) live a long and happy life</li><li>
Flexible Spending Accounts (healthcare, dependent care, transit &amp; parking)</li><li>
Company-paid life insurance as well as short-term and long-term disability insurance</li><li>
Learning and development opportunities to advance both personally and professionally</li><li>
Veritext Summer Camp &ndash; a fun-filled culture building and learning experience</li><li>
Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!</li></ul><p></p><p><b><br>
About Veritext:</b></p><p>
Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.</p><p></p><p><br>
Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.</p><p></p><p><br>
Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas &ndash; an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.</p><p></p><p><b><br>
About this posting:</b></p><p>
Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.</p></div><p></p>

Partner Scheduling Representative

American Health Connection

<p><b>REMOTE Patient Services Representatives (Bilingual Korean)</b></p><p><b>100% Remote Patient Services Representative jobs (Bilingual Korean preferred) </b>at American Health Connection (AHC). The Patient Services Representatives (PSR) are <b>regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts!</b> This is a remote job, but you&rsquo;ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes). IMMEDIATE HIRING!</p><p><b>FULL-TIME DAY SHIFTS AVAILABLE: </b><br/><b>Monday &ndash; Friday and must be available for rotating 4th weekends.</b><br/>Hourly Rate Starts At $17.00<br/>We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!</p><p>Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.<br/>&middot; We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.<br/>&middot; Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.<br/>&middot; Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.<br/>&middot; Must have a sense of urgency in assisting patients.<br/>&middot; We require a private, noise-free, HIPAA-compliant space at home.<br/>&middot; High school diploma or equivalent.<br/>&middot; Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.</p><p>Equipment not required until after receiving the offer letter. Equipment is not required for the interview appointment.</p><p>*<b>**Computer Requirements:</b> Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.<br/>Computer Type: Mini, Full Tower, All-in-One<br/>Operating System: Windows 11; Mac OSX Monterey or newer<br/>Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)<br/>Memory (RAM): 8GB or higher<br/>***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended<br/>Input Device: A proper non-mechanical USB wired keyboard and mouse are required<br/>***Internet Requirements: Cable or Satellite Only &ndash; Wifi/cellular hotspots not acceptable.<br/>Internet Provider Type: Cable Internet or Starlink Satellite connection<br/>Computer Internet Connection: Wired Ethernet connection<br/>Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum<br/>Consistent and reliable internet service is required.<br/>***Webcam Requirements: A functional built‐in or external webcam is required<br/>***Cellular Phone: A cellular phone is required for software two‐factor authentication.</p><p>Must reside in the continental United States. Military Partnership</p><p>Job Type: Full-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?</li><li>A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?</li><li>Are you bilingual? Other than English, which languages do you speak?</li><li>List Electronic Medical Records software you have experience using.</li><li>List the medical specialties you have experience in (Primary Care, Urology, etc)</li><li>When was the last time (month and year) you scheduled patient medical appointments?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Medical office: 2 years (Required)</li></ul><p>Work Location: Remote</p>

Medical Call Center Representative - REMOTE (Bilingual Korean Speaking)

Aspen Dental

<div><div><div><div><div><p>Aspen Dental has over 1000 locations that are focused on providing dental services to all patients. We focus on breaking down the barriers that make it hard for patients to keep up with their dental health, affordability, transparency, and access.</p></div><div><p>
Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health.</p></div><div><p>
We have full-time and part-time positions available. Virtual training classes begin soon, don&rsquo;t miss your opportunity to say YES to a career with Aspen Dental and make an impact on people&rsquo;s lives. Most importantly, you&rsquo;ll be part of an organization that offers career development and pathing so that you can better your quality of life while helping patients do the same.</p></div><div><p><b>
Job </b><b>Duties:</b></p></div><div><ul><li><p>
Work with patients to schedule appointments, as the first point of contact for new patients calling to book an appointment or learn about Aspen Dental services,</p></li></ul></div><div><ul><li><p>
Answer inbound calls in a high-volume environment, while compassionately handling questions/concerns</p></li></ul></div><div><ul><li><p>
Listen empathetically and think critically to understand patient needs, use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.</p></li></ul></div><div><ul><li><p>
Additional duties as assigned by the Call Center Leadership team</p></li></ul></div><p></p><div><p><b><br>
Job </b><b>Requirements:</b></p></div><div><ul><li><p>
High School Diploma or equivalent required</p></li></ul></div><div><ul><li><p><b>
Must be professionally proficient in both English and </b><b>Spanish</b></p></li></ul></div><div><ul><li><p>
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred</p></li></ul></div><div><ul><li><p>
Desire to succeed in a fast-paced, goal and consumer driven environment</p></li></ul></div><div><ul><li><p>
Communication skills, with the ability to speak clearly and professionally</p></li></ul></div><div><ul><li><p>
Tech-savvy - Ability to navigate provided technology efficiently</p></li></ul></div><div><ul><li><p>
Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload</p></li></ul></div><div><ul><li><p>
Must have a quiet, HIPPA compliant, private workspace</p></li></ul></div></div><div><div><ul><li><p>
Some evening and weekend scheduling availability required</p></li></ul></div><p></p><div><p><b><br>
Compensation and Benefits:</b></p></div><div><ul><li><p>
Pay rate: <b>$1</b><b>7</b><b>.</b><b>0</b><b>0</b>/per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.</p></li></ul></div><p></p><div><ul><li><p><br>
Various full and part-time shifts available</p></li></ul></div><div><ul><li><p>
Comprehensive Health, Dental and Vision insurance offerings</p></li></ul></div><div><ul><li><p>
Paid time off</p></li></ul></div><div><ul><li><p>
401K &ndash; with generous company match</p></li></ul></div><p></p><div><p><i><br>
Apply today for immediate consideration a</i><i>nd begin your career journey with Aspen Dental!</i></p></div></div></div></div><p></p><p><br>
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Bilingual Scheduling Center Agent

Northeast Georgia Health System

<div><div>Job Category:</div>
Revenue Cycle<div></div><div>
Work Shift/Schedule:</div>
8 Hr Evening - Morning<div></div><div>
Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.</div><div></div><div>
About the Role:</div><div>
Job Summary</div><div>
The Intra-Office PASC Scheduler is responsible for being the primary liaison for system scheduling within the specialty the clinic supports by providing surgical and imaging scheduling at point of service. This role serves as the primary PASC support for the physicians and clinical staff within the office as it relates to scheduling needs, including scheduling questions and concerns. The representative is responsible for the integrity of the schedule for the specialty in which it supports. In addition, provides exceptional customer service during direct contact with patients within the office setting.</div><div><br>
Minimum Job Qualifications</div><ul><li><div>
Licensure or other certifications:</div></li><li><div>
Educational Requirements: High School Diploma or GED.</div></li><li><div>
Minimum Experience: Two (2) years of direct invasive and/or diagnostic imaging scheduling experience is required. One (1) year registration experience is required.</div></li><li><div>
Other:</div></li></ul><div></div><div>
Preferred Job Qualifications</div><ul><li><div>
Preferred Licensure or other certifications:</div></li><li><div>
Preferred Educational Requirements:</div></li><li><div>
Preferred Experience: Physician practice scheduling experience.</div></li><li><div>
Other:</div></li></ul><div></div><div>
Job Specific and Unique Knowledge, Skills and Abilities</div><ul><li><div>
Ability to work independently, emotionally mature, and able to function effectively under stress</div></li><li><div>
Good Communication Skills</div></li><li><div>
Excellent problem solving and analytical skills</div></li><li><div>
Excellent written and oral communication skills</div></li><li><div>
Ability to prioritize, organize, and coordinate daily work load</div></li><li><div>
Working knowledge of Protected Health Information</div></li><li><div>
Ability to manage change</div></li></ul><div></div><div>
Essential Tasks and Responsibilities</div><ul><li><div>
Responsible for the scheduling, pre-registration, and collections for patients within the physician office setting for services across modalities in the hospital setting (while the patient is present). This includes, but is not limited to, outpatient radiology exams, cardiology and vascular studies, invasive procedures (i.e. Cath lab, EP lab, OR, EVOR, etc.), and other diagnostic testing.</div></li><li><div>
Responsible for the scheduling of follow up and other physician office appointments as applicable to the patient across different office locations. This also includes the scheduling and check in of other office related visits (i.e. labs). In addition, performs check out functions for the office setting.</div></li><li><div>
Serves as the primary contact and support for the physicians and clinical office staff as it relates to the need for add on/urgent cases, concerns regarding a scheduled appointment, or any other PASC related functions needing resolution.</div></li><li><div>
Assists the clinical office staff in verifying and entering and/or transcribing the appropriate order for hospital testing/procedures to ensure efficiency of the hospital schedule.</div></li><li><div>
Responsible for the QA and integrity of the schedule in which the office specialty supports (example: Performs QA reviews on the Cath lab and OPCV schedule to ensure accuracy of the patients scheduled) and communicates any errors or discrepancies with PASC leadership. Also, once the error has been reported, takes ownership in resolving the concern to ensure no downstream anomalies for the patient.</div></li><li><div>
Reviews the hospital outpatient schedule relating to the office specialty in order to backfill any open slots with patients awaiting similar testing.</div></li><li><div>
Aids in the training of office staff members on the scheduling of outpatient diagnostic hospital procedures.</div></li><li><div>
Expected to maintain intraoffice duties while supporting the assigned PASC pod with pre-registration, benefit collection, and estimate creation.</div></li><li><div>
Expected to meet all goals set by department management to include, but not limited to; productivity, accuracy, collections, and customer satisfaction.</div></li><li><div>
In addition to the above responsibilities, this position is also responsible for accurately performing any and all functions of a PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).</div></li><li><div>
PASC PRN's are responsible for accurately performing any and all functions of a Intra Office Scheduler, PASC Cardiology/Radiology Representative (60881) and a PASC OR Representative (60882).</div></li></ul><div></div><div>
Physical Demands</div><ul><li><div>
Weight Lifted: Up to 20 lbs, Occasionally 0-30%of time</div></li><li><div>
Weight Carried: Up to 20 lbs, Occasionally 0-30%of time</div></li><li><div>
Vision: Moderate, Frequently 31-65% of time</div></li><li><div>
Kneeling/Stooping/Bending: Occasionally 0-30%</div></li><li><div>
Standing/Walking: Occasionally 0-30%</div></li><li><div>
Pushing/Pulling: Occasionally 0-30%</div></li><li><div>
Intensity of Work: Occasionally 0-30%</div></li><li><div>
Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding</div></li></ul><div></div><div>
Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.</div><div><br>
NGHS: Opportunities start here.</div><div></div><div><i>
Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.</i></div></div>

PASC Intra-Office Scheduler - Longstreet Infusion - Mon - Fri 8:30am - 5:00pm

Kronquist Masonry

<p><b>Customer Service Representative / Office Administrator (Hybrid Work From Home)</b></p><p><b>Kronquist Fireplace &amp; Chimney &ndash; Watertown, NY</b></p><p><b>Job Type:</b> Full-Time (Flexible)<br/><b>Location:</b> Hybrid (Work from Home + Occasional Office Days)<br/><b>Pay:</b> Based on Experience</p><p><b>Job Summary</b></p><p>Kronquist Fireplace Chimney is hiring a <b>Customer Service Representative (CSR) / Office Administrator</b> to manage inbound calls, schedule appointments, handle customer pathway and follow ups.</p><p>This is a <b>remote-first position</b> supporting a growing <b>home service company</b> specializing in chimney inspections, fireplace installations, and masonry repair work.</p><p>You will act as the <b>primary point of contact</b>, helping convert leads into booked jobs and ensuring a smooth customer experience from first call to job completion.</p><p><b>Key Responsibilities</b></p><ul><li>Answer inbound calls and provide customer support</li><li>Schedule service appointments and inspections (dispatching)</li><li>Respond to emails, website inquiries, and social media messages</li><li>Perform <b>lead intake and qualification</b> using a structured script</li><li>Maintain accurate customer records in CRM/software systems</li><li>Follow up on estimates, open leads, and pending jobs</li><li>Assist with job coordination between customers and technicians</li><li>Conduct post-service follow-ups and request customer reviews</li></ul><p><b>Daily Tasks</b></p><ul><li>Customer service (phone, email, messaging)</li><li>Appointment scheduling and calendar management</li><li>CRM data entry and job tracking</li><li>Lead follow-up and conversion</li><li>Administrative support for operations</li></ul><p><b>Qualifications</b></p><ul><li>1+ year experience in <b>customer service, call center, or office administration</b> preferred</li><li>Strong phone communication and interpersonal skills</li><li>Experience with <b>CRM software or scheduling tools</b> (Housecall Pro or similar a plus)</li><li>Highly organized and detail-oriented</li><li>Comfortable working remotely and independently</li><li>Basic computer proficiency (Google Workspace, email, spreadsheets)</li></ul><p><b>Preferred Experience (Keywords)</b></p><ul><li>Customer Service Representative (CSR)</li><li>Administrative Assistant / Office Assistant</li><li>Dispatcher / Scheduling Coordinator</li><li>Call Center Representative</li><li>Home Services (HVAC, plumbing, roofing, construction)</li><li>Lead management / inside sales</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li>Competitive pay based on experience</li><li>Flexible schedule</li><li>Growth opportunity within a scaling company</li><li>Performance-based incentives (booking &amp; follow-up success)</li></ul><p><b>Work Environment</b></p><ul><li>Hybrid/work-from-home majority of the time</li><li>Occasional in-office days in Watertown, NY</li><li>Fast-paced, small business environment</li></ul><p><b>Why Join Us</b></p><ul><li>Direct impact on company growth</li><li>Opportunity to grow into operations or management roles</li><li>Structured systems and training provided</li></ul><p><b>Apply Now</b></p><p>Submit your resume and a brief message about your customer service or administrative experience.</p><p>Pay: $700.00 - $1,000.00 per week</p><p>Work Location: Hybrid remote in Watertown, NY 13601</p>

Administrative Assistant

UniTriTeam

<p></p><div><div><div><div><div><p><b>Job Title: Inbound/Outbound Phone Representative</b></p>
<p><b>
Working Hours</b>: Full-time EST (8AM to 5PM EST)</p>
<p><b>
Position Summary</b></p>
<p>
The Inbound/Outbound Phone Representative serves as the primary point of contact for patients over the phone. This role is responsible for answering incoming calls, placing outbound calls to new and existing patients, and providing accurate information regarding services, appointments, and medical marijuana certification requirements. The representative ensures patients receive a professional, compassionate, and seamless experience.</p>
<p><b>
Key Responsibilities</b></p>
<ul><li>Handle high-volume inbound calls, providing excellent customer service and resolving patient inquiries.</li></ul>
<ul><li>Place outbound calls to prospective and existing patients to schedule, confirm, and follow up on appointments.</li></ul>
<ul><li>Clearly explain company services, pricing, and patient requirements in a friendly and professional manner.</li></ul>
<ul><li>Accurately document all patient interactions in the CRM or scheduling system.</li></ul>
<ul><li>Manage appointment scheduling, rescheduling, and cancellations.</li></ul>
<ul><li>Follow call scripts and compliance guidelines to ensure consistent and accurate messaging.</li></ul>
<ul><li>Process patient payments over the phone when applicable.</li></ul>
<ul><li>Escalate complex issues or concerns to supervisors as needed.</li></ul>
<ul><li>Achieve performance goals including call handling time, scheduling conversion rate, and customer satisfaction.</li></ul>
<ul><li>Maintain confidentiality and adhere to HIPAA and company policies.</li></ul>
<p><b>
Qualifications</b></p>
<ul><li>High school diploma or equivalent required; some college preferred.</li></ul>
<ul><li>1&ndash;2 years of experience in a call center, customer service, or sales role preferred.</li></ul>
<ul><li>Excellent verbal communication skills with a clear, professional phone manner.</li></ul>
<ul><li>Strong listening and problem-solving abilities.</li></ul>
<ul><li>Ability to multitask and work in a fast-paced environment.</li></ul>
<ul><li>Comfortable working with call center software, scheduling systems, and CRM platforms.</li></ul>
<ul><li>Reliable, goal-oriented, and adaptable to changing priorities.</li></ul>
<ul><li>Knowledge of HIPAA regulations and healthcare/customer service best practices is a plus.</li></ul><p><b><br>
Qualities</b></p>
<ul><li>High energy level and positive presence on the phone.</li></ul>
<ul><li>Excellent English with clear and concise communication.</li></ul>
<ul><li>Warm and engaging phone manner that makes patients feel comfortable.</li></ul>
<ul><li>Detail-oriented with strong note-taking and organizational skills.</li></ul>
<ul><li>Curious and proactive &ndash; asks thoughtful questions and seeks understanding.</li></ul>
<ul><li>Active listener who asks clarifying questions when needed.</li></ul>
<ul><li>Assertive yet compassionate, empathetic, and kind in interactions.</li></ul>
<p><b>
Performance Metrics</b></p>
<ul><li>Average call handling time.</li></ul>
<ul><li>Appointment scheduling conversion rate.</li></ul>
<ul><li>Customer satisfaction score (CSAT).</li></ul>
<ul><li>Attendance and reliability.</li></ul><p><b><br>
Why Join UniTriTeam</b></p>
<p>
At UniTriTeam, we believe people make the difference. We support teams in the clinical</p>
<p>
research space by providing global, remote talent that integrates seamlessly into your</p>
<p>
workflow. You'll be part of a company that is mission-driven, people-first, and proud to</p>
<p>
support breakthroughs in medicine.</p><br>
<p><b>
Perks &amp; Benefits</b></p>
<ul><li>Flexible, fully remote work environment</li></ul>
<ul><li>Opportunities for professional development and growth</li></ul>
<ul><li>Collaborative and supportive company culture</li></ul></div></div></div></div></div>

Inbound/Outbound Phone Representative (PST/EST/CST Timezone)

Takle Eye Group

<p>Call Center Representative</p><p><b>Location:</b> Takle Eye Group<br/><b>Job Type:</b> Full-Time</p><p>Job Summary</p><p>Takle Eye Group is seeking a professional and dependable Call Center Representative to join our growing team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced medical office environment. This position plays a key role in providing outstanding patient service while efficiently managing incoming calls, scheduling appointments, and assisting with patient needs.</p><p>Responsibilities</p><ul><li>Answer incoming calls in a courteous and professional manner</li><li>Schedule and confirm patient appointments</li><li>Assist patients with questions, referrals, and appointment needs</li><li>Maintain accurate patient information and documentation</li><li>Handle high call volumes efficiently while maintaining quality service</li><li>Work closely with office staff and providers to ensure smooth patient flow</li><li>Maintain confidentiality and professionalism at all times</li><li>Provide excellent customer service to patients and team members</li></ul><p>Qualifications</p><ul><li>Previous customer service or call center experience preferred</li><li>Strong phone communication and active listening skills</li><li>Ability to multitask in a fast-paced medical office environment</li><li>Professional and friendly demeanor with patients and staff</li><li>Basic computer and typing skills</li><li>Experience with scheduling software and electronic medical records (EMR) preferred</li><li>Strong organizational and time management skills</li><li>Ability to handle high call volumes efficiently</li><li>Attention to detail and accuracy when scheduling appointments and referrals</li><li>Reliable attendance and punctuality required</li><li>Team-oriented with willingness to assist coworkers when needed</li></ul><p>Benefits</p><ul><li>Competitive pay based on experience</li><li>Supportive team environment</li><li>Opportunity for growth within the company</li></ul><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Call Center

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