scheduling supervisor

Louisiana Orthopaedic Specialists

<div>
 
 Description
 
 
 
 
 ESSENTIAL FUNCTIONS:
 
 
 
 <ul>
 <li>
 Monitor phone queue to help evaluate data regarding inbounds calls, call waiting times, abandonment rate, etc. Identify any issues and escalate to Senior Management.
 </li>
 <li>
 Monitor phone queues on a regular basis to ensure that the workloads are distributed evenly.
 </li>
 <li>
 Develop or coordinate with Clinical Supervisor schedules with agents each month to ensure contact center objectives are covered.
 </li>
 <li>
 Responsible for supervising, directing and developing the scheduling team.
 </li>
 <li>
 Maintains positive leadership and gives frequent performance feedback and encourages two-way participation of ideas.
 </li>
 <li>
 Responsible for holding employees accountable for results through coaching and development of action plans
 </li>
 <li>
 Performance management of team including: reviews, corrective action, mentoring, and performance improvement plans
 </li>
 <li>
 Assist in interviewing and hiring of team members. Assess needs/plan
 </li>
 <li>
 Review and approve timesheets and paid time off requests in the Paychex system.
 </li>
 <li>
 Conducts daily huddles and team meetings as needed to keep the staff up to date with the changes in the company and important announcements.
 </li>
 <li>
 Assist in Quality Audits through silent call monitoring, y-jacking and call recordings.
 </li>
 <li>
 Ability to be empathetic to patient&rsquo;s needs and concerns and provide training and guidance to the agents to do the same.
 </li>
 <li>
 Works with the Clinics and Department leadership to ensure quality support from Contact Center team.
 </li>
 <li>
 Support and comply with all company policies and procedures.
 </li>
 <li>
 Assists Leadership in trending/identifying claim denials due to demographic errors.
 </li>
 <li>
 Schedule and assist in training of the medical specialty, computer, and phone systems needed to perform the job expectations.
 </li>
 <li>
 Participates in department meetings as assigned. (Saturday meetings may be required)
 </li>
 <li>
 Tasked with special project initiatives and outcomes.
 </li>
 <li>
 Must be able to meet deadlines given by Senior Management.
 </li>
 <li>
 Works with sensitive and confidential materials and must be able to exercise discretion.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 EDUCATION:
 
 
 
 <ul>
 <li>
 High School diploma or GED required. Associates degree is preferred.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Requires 1 or more years&rsquo; experience in a supervisory/leadership role. Previous experience working within a call center is preferred with advanced knowledge of working with phone systems. Medical experience preferred. Proven leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent critical thinking, troubleshooting, and analytical skills.
 </li>
 <li>
 Excellent interpersonal skills including conflict management.
 </li>
 <li>
 Experience working in Microsoft products &ndash; Word, Outlook, and Excel
 </li>
 <li>
 Well organized and able to meet deadlines.
 </li>
 <li>
 Excellent attention to detail.
 </li>
 <li>
 Must have a full understanding of the scheduling process.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Knowledge of medical terminology.
 </li>
 <li>
 Knowledge of one or more of the following specialties: Orthopedics, Neurology, Physical Therapy, Pain Management.
 </li>
 <li>
 Knowledge of computer applications.
 </li>
 <li>
 Knowledge of scheduling templates.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Skilled in Analytical and problem-solving capabilities.
 </li>
 <li>
 Skilled in establishing metrics and clear objectives including performance management.
 </li>
 <li>
 Skill in effectively managing multiple projects simultaneously.
 </li>
 <li>
 Good written and verbal communication skills.
 
 
 </li>
 </ul>
 
 Abilities
 
 
 
 <ul>
 <li>
 Ability to maintain patient confidentiality and follow HIPAA guidelines.
 </li>
 <li>
 Ability to multi-task and work well under pressure.
 </li>
 <li>
 Ability to analyze problems and interpret information and to prioritize and reprioritize, as necessary. Ability to work independently, and as part of a team.
 </li>
 <li>
 Ability to identify opportunities for process improvement, identify solutions and plan for and implement solutions.
 
 
 </li>
 </ul>
 
 Environmental/Working Conditions
 
 
 
 <ul>
 <li>
 Normal office environment. Some travel within community.
 
 
 </li>
 </ul>
 
 Physical/Mental Demands
 
 
 
 <ul>
 <li>
 Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.
 
 
 </li>
 </ul>
 
 Organizational Requirements
 
 
 
 <ul>
 <li>
 OSHA Requirements and training to include:
 </li>
 <li>
 Safety Training
 
 
 </li>
 </ul>
 This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
</div>

Scheduling Supervisor

W.W. Williams Company

<div>Service Coordination Supervisor Opportunity Summary:

The Service Coordination Supervisor is accountable for scheduling precision, workflow accuracy, job aging control, and billing packet readiness to ensure efficient daily operations.

Job Duties:
<ul><li>
Schedule technicians efficiently and maintain accurate daily system updates.</li><li>
Accountable for maintaining job aging within established thresholds.</li><li>
Ensure billing documentation packets are complete and within policy timelines.</li><li>
Verify technician time daily and manage PTO scheduling within policy guidelines.</li><li>
Escalate operational concerns when overtime or workflow thresholds are exceeded.</li><li>
Coordinate approved outside vendors and asset movement.</li></ul>

Work Experience &amp; Qualifications:
<ul>
<li>Associate degree or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.</li>
<li>Strong written and verbal communication skills.</li>
<li>Strong customer service skills.</li>
<li>Computer and software skills including Microsoft Office Suite.</li>
</ul>
Employee Rewards and Benefits:
<ul>
<li>8 Paid Holidays &amp; 1 Paid Wellness Day</li>
<li>Paid time off</li>
<li>Employee Referral Bonus Program</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>401k with a Company Match</li>
<li>Company Paid Training</li>
<li>Growth and Leadership Opportunities</li>
</ul>
About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation&rsquo;s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP</div>

Service Coordination Supervisor

State of South Carolina

JOB
 The Court Services Department at the South Carolina Judicial Branch is seeking a motivated individual to join our team as a Court Reporter Supervisor. The Court Reporter Supervisor serves as one of the primary points of oversight for the Court Reporter unit, ensuring all court proceedings are adequately staffed with qualified court reporters. The position also shares leadership responsibilities in the absence of theCourt Reporter Manager and contributes to the ongoing training and development of new and existing staff.ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE POSITION This job bulletin represents general duties for this position and is not intended to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Manages the daily operations of the Court Reporting unit, supervising court reporters and ensuring scheduled court terms are adequately staffed. Coordinates assignments, updates schedules, and serves as liaison to Judges Scheduling. Resolves scheduling conflicts independently to prevent cancellations. Reviews travel justifications and monitors timesheets and reports for compliance.Oversees supervisory functions for court reporters, including performance counseling and disciplinary recommendations. Manages the hiring process, from job descriptions to interviews and onboarding. Coordinates IT setup and training for new hires, ensures compliance with policies, approves timesheets and leave, and consults with HR on FMLA matters.Shares responsibility for monitoring CR Hotline after regular work hours/weekends/holidays; daily logging of Hotline calls; reviews and approves CR travel vouchers and reimbursement requests. Becomes familiar with Family and Circuit Monthly Terms of Court. Communicate with judges, reporters, clerks, attorneys, and the public. Monitors transcript requests, extension approvals, and report submissions, referring issues to the Unit Manager as needed.Assists with digital audio recordkeeping and audits; familiarity with the 16 judicial circuits to effectively schedule CRs to terms of court, keeping in mind travel miles, costs, and workload; maintains and assists with the archiving of past Terms of Court Schedules, forms, CR employee files and records. Prepare and maintain records and monthly reports detailing statistics vital to the operation of SCJB and Court Services. Conduct research for Court Services staff as needed or directed. Review, evaluate, revise, and develop forms in accordance with SCJB policies and procedures, statutes, and court rules.Inputs and maintains CRs into two current data systems: SCJB intranet (rosters) and CR Transcript Tracking System; receives and routes transcript extension requests; responds to non-standard inmate letters; assists with revamping of CR personnel and correspondence recordkeeping system. Acts as Court Reporter Manager in their absence, making decisions to ensure court operations proceed smoothly. Approves or denies leave and timesheets, represents the unit in meetings, and assists with developing and delivering presentations.Provide assistance with the Digital Courtroom Recorder Project (DCRP) by developing and conducting new hire and refresher training for staff hired to operate the digital courtroom recorder equipment. Adheres to common principles of professionalism to include being punctual and prepared; dressed in accordance with SCJB's dress code; being courteous and civil in all interactions; and exercising the highest levels of professional integrity in the disposition of the job responsibilities.Performs other related duties as assigned.
 
EXAMPLE OF DUTIES
 Associate’s degree and 1–2 years of supervisory experience.A Bachelor’s degree may substitute for the supervisory experience requirement.REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS Effective oral and written communication skills.Strong organizational, analytical, and critical thinking capabilities.Proficiency in Microsoft Office Suite (Word and Excel).Ability to work independently with professionalism, discretion, and sound judgment.Thorough understanding of court scheduling practices and SCJB divisions.Ability to maintain confidentiality and build relationships with judges and court staff.
 
SUPPLEMENTAL INFORMATION
 The South Carolina Judicial Branch offers an exceptional benefits package for FTE positions that include: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children;State Retirement Plan and Deferred Compensation Programs (Temporary positions have option to enroll);15 days paid annual (vacation) leave per year;15 days paid sick leave per year;Option to designate 10 days of earned paid sick leave per year as family sick leave;13 paid state holidays;Workers’ Compensation Benefits.EQUAL OPPORTUNITY EMPLOYERThe South Carolina Judicial Branch is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, national origin, sex, gender, pregnancy, age, or disability.

Court Reporter Supervisor

SCA Health

<div><div>At SCA Health, we believe health care is about people &ndash; the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.</div><div></div><div> 
As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy.</div><div> 
</div><div>What sets SCA Health apart isn&rsquo;t just what we do, it&rsquo;s how we do it. Each decision we make is rooted in seven core values:</div><div></div><ul><li> 
Clinical quality</li><li>
Integrity</li><li>
Service excellence</li><li>
Teamwork</li><li>
Accountability</li><li>
Continuous improvement</li><li>
Inclusion</li></ul><div></div><div> 
Our values aren&rsquo;t empty words &ndash; they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you&rsquo;ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. 
</div><div></div><div>At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits.</div><div></div><div> 
Your ideas should inspire change. If you join our team, they will.</div> 
<ul><li>
Oversees on-site business office personnel in the areas of insurance verification, compliance, scheduling of surgical procedures, and transcription of operative procedures in accordance with facility policies, procedures, philosophy, and objectives.
</li><li>Coordinates billing/coding/implant logs and pathology reports with coder and biller.</li><li>
Monitors on-site business office timesheets for payroll reporting. Troubleshoots computer issues and security.
</li><li>Coordinates activities with other departments and participates maintaining qualified personnel.</li><li>
Responsible for environmental control of area. Promotes a favorable image of the facility to physicians, patients, insurance companies, and the general public.</li><li>
Ensures the protection of patient privacy</li><li>
Contributes to the progress and development of the organization&rsquo;s adopted compliance program</li><li>
Oversees scheduling tasks to maintain efficient patient flow</li><li>
Works closely with clinical supervisor to ensure appropriate time allowances and special-equipment requests are communicated in a timely manner</li><li>
Monitors physician block time and makes recommendations for effective utilization to BOM/Administrator</li><li>
Oversees scheduling for compliance with facility policies and procedures</li><li>
Serves as a positive liaison with physicians and their office personnel</li><li>
Backups scheduling as needed in POL absence</li><li>
Responsible for oversight of medical record maintenance to ensure timely dispensation of completed charts, accuracy, completeness, and compliance with federal and state rules and regulations</li></ul> 
<ul><li>
High school diploma or GED certificate</li><li>
Two years of medical facility or medical business office experience</li><li>
Supervisory experience, ASC, and strong accounting background in a medically related environment preferred</li></ul></div>

Business Office Coordinator - Limestone Surgery Center

Business Office Coordinator - Saddleback/Laguna Hills RBO

National Retail Remodel Services LLC

Job Overview We have several positions available. We need people who are willing to schedule workers and book hotels for traveling workers. This is for Saturday to Sunday 8amto 4:30pm shift.(Saturday and Sunday ONLY Shift).Additionally, we are seeking a highly organized and detail-oriented Scheduler and Office Manager, specializing in scheduling supervision and bookkeeping. This role involves managing complex schedules, overseeing office operations, and maintaining accurate financial records using various accounting software.Experience is a plus, but recent graduates, especially with higher GPA, is welcome.Responsibilities<ul><li>Develop, manage, and optimize scheduling systems to ensure smooth daily operations across departments.</li><li>Oversee the scheduling team, providing guidance and ensuring adherence to organizational priorities.</li><li>Maintain comprehensive bookkeeping records, including journal entries, account reconciliation, and general ledger management as well as invoicing.</li><li>Perform bank reconciliations, account analysis, accounts payable/receivable processing, and payroll management.</li><li>Manage office administrative tasks such as scheduling appointments, coordinating meetings, and maintaining organizational workflows.</li></ul>Requirements<ul><li>For schedulers proven experience with team communications and proficiency in spreadsheet software.</li><li>For the bookkeeping and management role additional proven experience with accounting software.</li><li>Bookkeeping functions such as journal entries, account reconciliation, bank &amp; general ledger, accounts payable/receivable, and payroll processing a plus.</li><li>Familiarity with financial concepts including double-entry bookkeeping.</li><li>Proficiency in 10 key typing for efficient data entry.</li><li>Excellent organizational skills with the ability to manage multiple schedules simultaneously while maintaining attention to detail.</li><li>Strong communication skills for coordinating with team members.</li><li>Ability to be thorough and creative in procuring hotel or airbnb alternatives for traveling workers.</li></ul>Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Scheduler & Office Mgr SAT & SUN ONLY Morning Shift

Job Overview We have several positions available. We need people who are willing to schedule and book hotels for traveling workers. This is for Monday to Friday 4:30pm to midnight (Evening Shift).Experience is a plus, but new graduates especially with a high GPA are welcome.Additionally, we are seeking a highly organized and detail-oriented Scheduler and Office Manager, specializing in scheduling supervision and bookkeeping. This role involves managing complex schedules, overseeing office operations, and maintaining accurate financial records using various accounting software.Responsibilities<ul><li>Develop, manage, and optimize scheduling systems to ensure smooth daily operations across departments.</li><li>Oversee the scheduling team, providing guidance and ensuring adherence to organizational priorities.</li><li>Maintain comprehensive bookkeeping records, including journal entries, account reconciliation, and general ledger management as well as invoicing.</li><li>Perform bank reconciliations, account analysis, accounts payable/receivable processing, and payroll management.</li><li>Manage office administrative tasks such as scheduling appointments, coordinating meetings, and maintaining organizational workflows.</li></ul>Requirements<ul><li>For schedulers proven experience with team communications and proficiency in spreadsheet software.</li><li>For the bookkeeping and management role additional proven experience with accounting software.</li><li>Bookkeeping functions such as journal entries, account reconciliation, bank &amp; general ledger, accounts payable/receivable, and payroll processing a plus.</li><li>Familiarity with financial concepts including double-entry bookkeeping.</li><li>Proficiency in 10 key typing for efficient data entry.</li><li>Excellent organizational skills with the ability to manage multiple schedules simultaneously while maintaining attention to detail.</li><li>Strong communication skills for coordinating with team members.</li><li>Ability to be thorough and creative in procuring hotel or airbnb alternatives for traveling workers.</li></ul>Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Scheduler & Office Mgr & Bookkeeper EVENING Shift Full TIme

Search 10000+ Scheduling supervisor jobs near you this March. New roles added regularly across leading industries. Apply today.