security dispatcher

Houston Methodist

<div>At Houston Methodist, the Public Safety/Security Dispatcher position is responsible for providing support to the Public Safety/Security department and Houston Methodist through security system monitoring and dispatch support functions. This position operates a variety of centralized computer systems to dispatch, coordinate and document security requests on a continuous basis. The Public Safety/Security Dispatcher position assists internal and external customers with service requests of routine and emergent natures. This position handles emergency situations requiring a high degree of reliability, accuracy, flexibility, critical thinking skills, and proper documentation in stressful situations. The Public Safety/Security Dispatcher position effectively communicates in a manner consistent with a customer service focus.
<div><b>FLSA STATUS</b><br>
Non-exempt<br>
<br>
<b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Associates degree in criminal justice or related field preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of police, security or emergency dispatch related experience
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><ul><li>
Must have Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days <b>and</b></li><li>
DL - Driver License - State Licensure - Texas Department of Public Safety Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days within 90 days <b>and</b></li><li>
NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
</li></ul><b>Preferred</b><ul><li>
BLS - Basic Life Support or Instructor (AHA)
</li></ul><br>
<b>KNOWLEDGE AND ABILITIES</b><ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
</li><li>Must possess strong customer service skills and professionally communicate and interact with staff and visitors
</li><li>Proficient computer skills, including but not limited to, Microsoft Office software including PowerPoint, Word, Excel and Webmail
</li><li>Ability to understand and work with technical security systems, hardware and software
</li><li>Must be able to handle and prioritize multiple tasks and function calmly in stressful situations, including handling of, or exposure to confidential/sensitive information
</li>Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate<br>
<li>
</li></ul><br>
<br>
<b>ESSENTIAL FUNCTIONS</b><br>
<br>
<b>PEOPLE ESSENTIAL FUNCTIONS</b><ul><li>
Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Actively communicates and reports pertinent security services information and data in a comprehensive manner.
</li><li>Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution.
</li></ul><br>
<b>SERVICE ESSENTIAL FUNCTIONS</b><ul><li>
Processes requests for service from incoming phone and radio calls, faxes, and printouts by dispatching, coordinating and tracking.
</li><li>Receives and dispatches security to all emergency alarms. Monitors CCTV, safety, security access and emergency management systems; and coordinates routine and emergency responses.
</li><li>Completes necessary logs, reports, and documentation of service requests, incidents, and other required information according to established guidelines.
</li><li>Contacts appropriate management staff for unusual circumstances in a timely manner to maintain a high level of patient safety and satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
</li><li>Provides assistance for emergency situations, including security rounding.
</li></ul><br>
<b>QUALITY/SAFETY ESSENTIAL FUNCTIONS</b><ul><li>
Monitors, operates, and responds to fire, elevator, and security alarms. Responds to hospital codes, alerts and other emergency situations and takes appropriate action.
</li><li>Follows all safety rules while on the job. Reports accidents promptly and corrects minor safety hazards.
</li></ul><br>
<b>FINANCE ESSENTIAL FUNCTIONS</b><ul><li>
Self-motivated to independently manage time effectively and prioritize daily tasks. Uses inventory and resources effectively and efficiently, does not waste supplies.
</li><li>Effectively manages expenses associated with outsourcing dispatching services, as needed.
</li></ul><br>
<b>GROWTH/INNOVATION ESSENTIAL FUNCTIONS</b><ul><li>
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual process improvements for the Public Safety/Security department.
</li><li>Generates and communicates new ideas and suggestions that improve quality or services within the department.
</li>Implements actions that promote a workplace safety culture and proactively prevents workplace violence.<br>
<li>
</li></ul><br>
<br>
<b>SUPPLEMENTAL REQUIREMENTS</b><br>
<ul><b>
WORK ATTIRE</b><li><ul><li>
Uniform: Yes
</li><li>Scrubs: No
</li><li>Business professional: No
</li><li>Other (department approved): No
</li></ul></li><br>
<b>ON-CALL*</b><br>
<li><ul><li><i>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</i></li></ul></li><li><ul><li>
On Call* No
</li></ul></li><br>
<b>TRAVEL**</b><br>
<i>**Travel specifications may vary by department**</i><li><ul><li>
May require travel within the Houston Metropolitan area Yes
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div><b>QUALIFICATIONS</b><br>
<br>
<b>EDUCATION</b><ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li><li>Associates degree in criminal justice or related field preferred
</li></ul><br>
<b>EXPERIENCE</b><ul><li>
Two years of police, security or emergency dispatch related experience
</li></ul><br>
<b>LICENSES AND CERTIFICATIONS</b><br>
<b>Required</b><ul><li>
Must have Security Officer Commissioned or Non-Commissioned License. SECUR-N: submission of application within 14 days of hire date and obtained within one year of employment. SECUR-C: Level 3 or Personal Protection Officer Level 4 licensure within 14 days <b>and</b></li>
<li>DL - Driver License - State Licensure - Texas Department of Public Safety Upon hire must have a valid Driver's License. Must obtain a Texas DL within 90 days within 90 days <b>and</b></li>
<li>NVCRISIS - Nonviolent Crisis Intervention or Instructor (CPI) - Crisis Prevention Institute within 60 days
</li></ul><b>Preferred</b>
BLS - Basic Life Support or Instructor (AHA)<br>
<ul><li>
</li></ul><br>
<p><b>Company Profile:</b></p><p>
Houston Methodist Hospital is recognized by U.S. News &amp; World Report as the No. 1 hospital in Texas and one of America&rsquo;s &ldquo;Best Hospitals.&rdquo; As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation&rsquo;s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist&rsquo;s primary academic affiliates are among the nation&rsquo;s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&amp;M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.</p><p>
Houston Methodist is an Equal Opportunity Employer.</p></div>

Public Safety Security Dispatcher

Churchill Downs Inc.

<div><p>Oak Grove: Oak Grove Racing, Gaming &amp; Hotel (the &ldquo;Property&rdquo;) is a newer facility in a high traffic area in the heart of Oak Grove, Kentucky, and across the street from a large Army post, Ft. Campbell. The Property is 10 miles from Clarksville, TN and less than 60 miles northwest of downtown Nashville, TN.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
JOB SUMMARY</b></h2>
</div><div><p>
Dispatch Officers at Oak Grove will help maintain a safe and secure environment for all patrons and employees over 3 shifts.</p><p></p><p><br>
#oakgrove</p></div></div><div><div><h2 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES</b></h2>
</div><div><p>
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.</p><ul><li>
Maintain the safety and security of guests, employees, and company assets within the gaming environment.</li><li>
Ensure the dispatch office remains clean, organized, and professional at all times.</li><li>
Manage visitor and vendor registration, check-in, and access control processes.</li><li>
Receive, screen, and professionally direct all incoming internal and external telephone communications.</li><li>
Accurately document all incidents, escorts, service requests, and relevant activities in the iTrak reporting system.</li><li>
Continuously monitor and respond to all security radio traffic.</li><li>
Coordinate and accurately record security officer dispatches, assignments, breaks, and meal periods.</li><li>
Perform mobile vehicle patrol duties as needed.</li><li>
Carry out all duties and responsibilities of a Security Officer when not assigned to the dispatch function.</li><li>
Other duties as assigned.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
REQUIRED SKILLS AND ABILITIES</b></h2>
</div><div><ul><li>Strong interpersonal skills with the ability to establish and maintain effective working relationships with all levels of personnel, guests, and vendors.</li><li>
Excellent oral and written communication skills.</li><li>
Proficient in Microsoft Office Suite (Word, Excel, Outlook, and related applications).</li><li>
Demonstrated ability to effectively multitask and prioritize in a fast-paced, high-pressure environment.</li><li>
Adaptable and capable of quickly learning new technologies, systems, and software applications.</li><li>
Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
EDUCATION AND EXPERIENCE</b></h2>
</div><div><ul><li>High School Diploma or equivalent is preferred.</li><li>
Able to obtain and maintain a valid Kentucky gaming/racing license</li><li>
Minimum of two (2) years of experience working with computer systems, data entry, and multiple software applications.</li><li>
Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role is strongly preferred.</li><li>
Demonstrated experience in a customer service, security, or gaming environment is highly desirable.</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b><br>
PHYSICAL REQUIREMENTS &amp; WORKING CONDITIONS</b></h2>
</div><div><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<b> </b>While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.</p></div></div></div><br>
<p></p>
<p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p></div>

Security Dispatcher - 3rd shift

Allied Universal

<div><p>Hospital Security Operation Center (SOC) Dispatcher</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Company Overview:
</div><div>Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.</div><h2 class="jobSectionHeader"><b><br>
Job Description</b></h2><p><br>
Allied Universal&reg; is hiring a <b>Hospital Security Operation Center (SOC) Dispatcher $25.50 per Hour. </b>The Hospital Security Operation Center Dispatcher will answer telephones and dispatch hospital security personnel accordingly, observe for signs of crime or disorder, monitor video recording devices, and provide information quickly and accurately to the appropriate individuals. The Dispatcher is also responsible for documenting incidents in detailed reports and assisting with the functions of physical and personal security and safety measures of staff, members, and visitors at the healthcare facility.</p><p>
</p><p><b>RESPONSIBILITIES:
</b></p><ul><li>Answer telephones, acknowledge alarm signals, monitor video recording devices as assigned throughout the service area and accurately providing pertinent information to the Security SOC Supervisor</li><li>
Document incidents (including names, actions, and times) on the &ldquo;Daily Activity Report&rdquo;</li><li>
Respond to the security needs of their assigned healthcare facility, its agents or contactors and personnel</li></ul><div><b>
QUALIFICATIONS:</b></div><ul><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment</li><li>
No prior work experience required</li></ul><div>
PPO 14417</div><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><br>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
</div><div>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.</div><h2 class="jobSectionHeader"><b><br>
Requisition ID</b></h2><br>
2026-1611256</div>

Hospital Security Operation Center (SOC) Dispatcher

Prosegur

<div>Dispatcher Level II<p><b><i><br>
Schedule: </i></b><b>Part-Time</b></p><p>
2nd Shift (1 PM - 9 PM) - Saturday and Sunday</p><p>
3rd Shift (<i>9 PM to 5 AM</i>) - Friday and Saturday</p><p><b><i>
Duties and responsibilities included but not limited to:</i></b></p><ul><li>
Must answer phones as calls come into the Command Center.</li><li>
Must transfer calls as calls come into the Command Center.</li><li>
Must sign in visitors using our Visitor Management System.</li><li>
Must create/Modify badge profiles to restrict access to the Facility.</li><li>
Must monitor and respond to emails through the Security email drive.</li><li>
Must monitor cameras at all times.</li><li>
Must operate gate arms to restrict access to employee parking areas.</li><li>
Must log patrols from Fire Brigades</li><li>
Must monitor Officer traffic via radio.</li><li>
Must take emergency calls and dispatch any active emergency.</li><li>
Must monitor Simplex Fire Panel for any possible fires/water flow alarms.</li><li>
Must review camera footage after incidents to gather information.</li><li>
Will be required to Interact with client any and all customers.</li><li>
Must maintain/distribute stock for central command supplies as well as truck gates.</li><li>
 Must answer call boxes at truck gates to allow traffic in and out during non-peak times.</li><li>
Will be required to announce any pending weather alerts.</li><li>
Must be prepared to set tones for Evacuation/Take Shelter/Active Shooter</li></ul><p>
 <b>License # 13022</b> <b>#SERTN</b></p></div>

Dispatcher Level II

DK Security

<div>Call Center Operator<p><b><br>
SCOPE: </b>Command Center Operators are an integral part of DK's team! They are responsible for providing effective, 24 hour/day, 7 days/week, 365 days/year, support to our corporate management team as well as our supervisors and employees out in the field, and ultimately our customers and clients. In addition, the Command Center Operators are responsible for operating a multi-line switchboard, processing pre-employment background screening, processing company wide payroll, and most importantly providing outstanding customer service.</p><p></p><p><b><br>
SCHEDULE:</b></p><ul><li>
E/O Saturday &amp; Sunday 4 PM - 12 AM</li><li>
Tuesday &amp; Thursday 4PM-12PM &amp; Saturday-Sunday 2PM-10PM</li></ul><p><b>
COMPENSATION:</b></p><ul><li><b>
Rate of Pay: </b>$18.00/hour</li></ul><p></p><p><b><br>
LOCATION: </b>Kentwood, MI</p><p></p><p><b><br>
JOB DESCRIPTION/RESPONSIBILITIES:</b></p><ul><li>
Must provide above excellent customer service when dealing with Clients, Customers, Co-Workers, etc.</li><li>
Provide information and assistance to calling parties concerning emergency, security and general assistance needs.</li><li>
Follow procedures in dispatching personnel for emergency and non-emergency response.</li><li>
Accurately and quickly utilize computer-aided software for complaint documentation and processing of anonymous tip line calls.</li><li>
Serve as an information resource to DK employees and clients. Locate requested information through additional sources as needed.</li><li>
Process and report background screen requests.</li><li>
Process payroll companywide.</li><li>
Monitor an anonymous Whistleblower hotline, and provide thorough reports for clients.</li><li>
Monitor CCTV system using recording devices.</li><li>
Monitor, operate, test and data entry responsibility for a variety of computerized and electronic equipment used in access control, fire and security systems.</li><li>
Prepare reports, activity logs and files. Assist in the maintenance and distribution of reports, records and files.</li><li>
Assists security and event staff in scheduling/payroll processing, filling missed shifts, etc.</li><li>
Must follow site specific post guidelines.</li><li>
Document daily activities and incident reports.</li><li>
Other duties as assigned.</li></ul><p></p><p><b><br>
QUALIFICATIONS:</b></p><ul><li>
Must be at least 18 years old or older.</li><li>
Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal sexual conduct or related offenses, theft, assault, or crimes of moral turpitude, is required.</li><li>
Must have impeccable grooming.</li><li>
Must possess above average customer service skills.</li><li>
Must have high school diploma or GED as well as some college experience.</li><li>
Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.</li><li>
Thorough knowledge of emergency procedures; ability to manage emergency situations while handling normal control center functions.</li><li>
Ability to multi-task multiple job duties while maintaining confidentiality.</li><li>
Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.</li><li>
Ability to effectively interact with professional personnel at all levels within the corporation, outside agencies and general public.</li><li>
Must possess excellent verbal, written and interpersonal communications skills and the ability to solve problems and de-escalate situations in a non-confrontational manner. These include the ability to read and write the English language.</li></ul><p>
IND1</p><p><br>
DK Security is Michigan&rsquo;s fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.</p><p>
DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!</p></div>

Call Center Operator

<div><p>Security Officer Dispatch Communications</p><h2 class="jobSectionHeader"><b>
Overview</b></h2><div><br>
Allied Universal&reg;, North America&rsquo;s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.<br>
</div><br>
<h2 class="jobSectionHeader"><b>Job Description</b></h2><p></p><p><br>
As a <b>Security Officer Dispatch Communications</b> in <b>Santa Clara, CA</b>, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, and more. Join Allied Universal as a Dispatch Officer at a dynamic commercial real estate location, where you will monitor activity, coordinate communication, document incidents, and support timely responses to security-related concerns. In this fast-paced role, you will help maintain smooth operations while delivering outstanding customer service. Guided by teamwork, integrity, and a people-first culture, you will make a meaningful impact every day.
</p><p></p><p><b>Position Type: Full Time</b></p><p><b>
Pay Rate: $25.40 / Hour
</b></p><p><b>Job Schedule:</b></p><div><div><div><div><b>
Day</b></div><div><b> Time</b></div></div><br>
</div><div><div><div>
Mon</div><div> 12:00 AM - 08:00 AM</div></div><br>
<div><div>
Thur</div><div> 12:00 AM - 08:00 AM</div></div><br>
<div><div>
Fri</div><div> 12:00 AM - 08:00 AM</div></div><br>
<div><div>
Sat</div><div> 12:00 AM - 08:00 AM</div></div><br>
<div><div>
Sun</div><div> 12:00 AM - 08:00 AM</div></div><br>
</div></div><p></p><p><b>
What You'll Do:</b></p><ul><li>
Provide customer service by carrying out security-related procedures, site-specific policies, and/or appropriate emergency response activities for a commercial real estate location.</li><li>
Monitor communications systems, receive and document calls, alarms, and/or service requests, and dispatch appropriate personnel in a calm, problem-solving manner.</li><li>
Coordinate routine and urgent responses by relaying accurate information to on-site staff, property contacts, and/or emergency services as needed.</li><li>
Maintain detailed logs, incident reports, activity records, and other dispatch documentation to support site operations and security-related response efforts.</li><li>
Respond to incidents and critical situations with professionalism while helping to deter issues through timely communication, observation, and adherence to post orders.</li></ul><p></p><p><b>
Minimum Requirements:</b></p><ul><li>
A minimum of 2 years of security-related experience is required.</li><li>
Proof of a high school diploma or GED is required by the client.</li><li>
A guard card or license is preferred.</li><li>
Comfort using a computer or tablet is preferred.</li><li>
CPR certification is preferred.</li><li>
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>
Possess a high school diploma or equivalent.</li><li>
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>
Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>
A valid driver&rsquo;s license will be required for driving positions only.</li></ul><p></p><p><b>
Why Join Us:</b></p><ul><li><b>
Smart Tools:</b> Access to our exclusive technology to view and claim additional shifts to earn more.</li><li><b>
Career Growth:</b> Get paid training and access to career growth opportunities.</li><li><b>
Financial and Health Benefits:</b> Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&amp;D, and disability insurance.</li><li><b>
Exclusive Perks:</b> Enjoy discounts on top brands and services through our Perks Program.</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Closing</b></h2><div><b><br>
Allied Universal&reg; is an Equal Opportunity Employer.</b> All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.
</div><p>If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. PPO14417</p><h2 class="jobSectionHeader"><b><br>
Requisition ID</b></h2><br>
2026-1611575</div>

Security Officer Dispatch Communications

Danner's Incorporated

<div><div><b>Dispatcher/Customer Service Representative- Maritime Transportation</b><br>
<b>Pasadena, TX</b><br>
<b>Description</b><br>
<br>
Danner's Inc., a respected leader in Maritime Transportation and Security, is expanding our team in Pasadena, TX. We are in search of Dispatchers/Customer Service Representatives who are customer service oriented, courteous, work well under pressure and can complete tasks in a detailed and safe manner. This position offers the opportunity to work and grow in a fast-paced environment and contribute to the efficient operation of our maritime operations.<br>
<br>
<b><i>As a Dispatcher/Customer Service Representative, you will:</i></b></div>
<ul><li>Triage emails, calls and inquiries from customers</li>
<li>Plan, schedule, and dispatch drivers and vehicles to meet dynamic job requirements</li>
<li>Verify driver paperwork is correct</li>
<li>Work closely with Drivers to coordinate pick up and drop offs to maintain maximum productivity and efficiency</li>
<li>Communicate effectively with supervisors, customers, and teammates to resolve issues and coordinate services</li>
<li>Ensure all job assignments are properly logged into system and updated accordingly</li>
<li>Track and follow job assignments and drivers&rsquo; status via cell and GPS</li>
<li>Monitor driver availability and location</li>
<li>Ensure all paperwork has been completed and updated for each job</li>
<li>Assist in expediting any problematic jobs that are late, missing, mis-routed, returned in a timely manner and communicate with customer regarding details</li>
<li>All dispatcher candidates will start off in a driving position to get familiar with the driver job duties</li>
<li>Occasionally Drive in order to meet client expectations</li>
<li>Occasionally needed for other duties as directed by manager</li>
<li>Demonstrate commitment to Danner's values &amp; professionalism through appropriate conduct at all times.</li>
</ul>
<div><br>
<b>Benefits:</b></div>
<ul><li>Medical, Dental, Vision, Supplemental Life, AD&amp;D and cancer policies after 60 days (fulltime eligible)</li>
<li>401K after 6 months employment</li>
<li>Paid Time Off eligibility after 90 days (begins accruing immediately at start of employment)</li>
<li>Paid Training</li>
<li>Bi-Weekly Pay with Direct Deposit</li>
<li>Chaplin Services available</li>
<li>Danner&rsquo;s Cares Program</li>
<li>Events and Prizes, Promotes from within</li>
</ul><div><i>Competitive hourly rates starting at $16.00/hour.</i></div>
<div><br>
<b>Schedule:</b><br>
<b>_________________________________________________________</b><br>
<b>
</b><br>
<b>Requirements</b><br>
<i>The Dispatcher will be responsible for promoting and maintaining customer satisfaction and goodwill by successfully fulfilling job assignments through customer pick up and drop offs in a timely and professional manner.</i><br>
<br>
<b>Qualified Dispatcher shall meet the following general &amp; physical requirements:</b><br>
<b>General:</b></div>
<ul><li>Must be age 24 or older to apply REQUIRED</li>
<li>Valid Transportation Worker Identification Credential (TWIC) card is REQUIRED</li>
<li>Must possess a valid Texas driver's license</li>
<li>Minimum 2 years Dispatcher Experience, preferably maritime industry</li>
<li>Must be able to proficiently speak, read &amp; write English</li>
<li>Must be employment eligible based on background requirements to include criminal background check, clean MVR, health/drug screen</li>
<li>Ability to work under stress and remain calm</li>
<li>Strong typing skills</li>
<li>Ability to solve problems and work well under pressure</li>
<li>Highly organized and detail-oriented</li>
<li>Highly communicative with excellent customer service skills</li>
<li>Desire to grow, learn and work in a team environment</li>
<li>Excellent sense of urgency</li>
<li>Knowledge of the Maritime industry preferred</li>
<li>Proficiency in learning and using new software applications</li>
<li>Strong typing skills</li>
<li><b>Must possess the ability to utilize basic technology, including smartphones, tablets, mobile applications, and company software, to complete training, conduct inspections, track assignments, and perform daily job duties.</b></li>
</ul>
<div><br>
<b>Physical:</b></div>
<ul><li>Average to excellent hearing</li>
<li>Average to excellent vision</li>
<li>Lifting/Carrying up to 50 lbs. without assistance</li>
<li>Sitting for longer periods of time</li>
<li>Occasionally Driving vehicles</li>
<li>Walking, climbing, bending, kneeling, and stooping</li>
<li>Other physical demands may be required as needed</li>
</ul>
<div><br>
If you are enthusiastic about providing exceptional customer service and meet the qualifications above, please submit your resume and/or application. We look forward to hearing from you!<br>
<br>
<i>We are an equal opportunity employer and value diversity. All qualified applicants will be considered for employment regardless of race, religion, national origin, color, sex, sexual orientation, gender identity, veteran status, or disability.</i></div></div>

TWIC Card In Hand Escort Day Dispatcher/Customer Service Representative- Maritime Transportation

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