security operations dispatcher

Mercyhealth

<div><div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p></div><p></p><div><ul><li><p><br>
They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.</p></li></ul></div><div><ul><li><p>
The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.</p></li></ul></div><div><ul><li><p>
Monitors alarms; burglary, fire, duress and card access system.</p></li></ul></div><div><ul><li><p>
Monitor security systems and utilize computer systems to track and document security-related incidents</p></li></ul></div><div><ul><li><p>
Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions</p></li></ul></div><div><ul><li><p>
They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.</p></li></ul></div><div><ul><li><p>
They will be required to orient and train new personnel as needed.</p></li></ul></div><div><ul><li><p>
Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.</p></li></ul></div><p></p><div><p><b>
C</b><b>ULTURE </b><b>O</b><b>F </b><b>E</b><b>XCELLENCE</b><b> </b><b>BEHAVIOR EXPECTATIONS</b></p></div><div><p>
To perform the job successfully, an individual should demonstrate the following behavior expectations:</p></div><p></p><div><p><b><br>
Quality</b> - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.</p></div><p></p><div><p><b><br>
Service</b> - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.</p></div><p></p><div><p><b><br>
Partnering</b> - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.</p></div><p></p><div><p><b><br>
Cost</b> - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.</p></div><p></p><div><p><b><br>
E</b><b>DUCATION &amp; </b><b>EXPERIENCE</b></p></div><div><p>
High School diploma or equivalent preferred</p></div><div><p>
One year of dispatching experience preferred.</p></div><div><p>
Basic computer skills required (e.g. Word/Outlook/Excel).</p></div><div><p>
A working knowledge of computer systems is essential.</p></div><div><p>
A basic understanding of healthcare security concepts is necessary.</p></div><p></p><p><b>
CERTIFICATION/LICENSURE</b>
</p><p>N/A</p><p></p><p><b>
ADDITIONAL REQUIREMENTS</b><b>
</b></p><div><p>Passing the Driver&rsquo;s License Check and/or Credit Check (for those positions requiring).</p></div><div><p>
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.</p></div><div><p>
Must be able to follow written/oral instructions.</p></div><div><p>
Must have reliable transportation.</p></div><p></p><div><p><b>
OTHER SKILLS AND ABILITIES</b></p></div><div><p>
Excellent communication and organization skills</p></div><div><p>
Proficient in computer security systems.</p></div><div><p>
Ability to work with minimal supervision.</p></div><p></p><div><div><p><b>
AGE OF PATIENTS S</b><b>ERVED</b><b>
</b></p></div><div><p>Neonate (birth &ndash; 28 days)</p></div><div><p>
Infant (29 days &ndash; less than 1 year)</p></div><div><p>
Pediatric (1 year &ndash; 12 years)</p></div><div><p>
Adolescents (13 years &ndash; 17 years)</p></div><div><p>
Adult (18 years &ndash; 64 years)</p></div><div><p>
Geriatric (65 years and older)</p><p></p><div><p><b>
INFORMATION ACCESS
</b></p></div><div><p>Partner may access patient care information needed to perform their job duties.</p></div><p></p><div><p><b><br>
WORK CONTACT GROUP</b>
</p></div><div><p>Partners, physicians, patients/family, visitors, vendors<br>
</p></div><p></p><div><p><b>SPECIAL PHYSICAL DEMANDS</b></p></div><div><p><b>
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.</b></p></div><div><p>
While performing the duties of this Job, the employee is frequently required to sit, to use hands to finger, handle, or feel, reach with hands and arms, talk, hear, stand and walk. Specific vision abilities required by this job include frequent close vision, peripheral vision and ability to adjust focus. The position requires occasional vision abilities of color vision, and depth perception. This position requires occasional climbing, bending, crouching, crawling, kneeling, balancing, twisting, push/pull, lift/carry, and lifting up to 25 pounds.</p></div></div></div><p></p><p><b>
PAY RANGE:</b></p><p></p>
$16.89 - $25.33<p></p><p>
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.</p><p></p><p>
Mercyhealth offers competitive pay and a comprehensive benefits package including:
</p><p></p><ul><li><p>Medical, Dental, Vision</p></li><li><p>
Life &amp; Disability Insurance</p></li><li><p>
FSA/HSA Options</p></li><li><p>
Generous, accruing paid time off</p></li><li><p>
Paid Parental and caregiver leave</p></li><li><p>
Career advancement and educational opportunities</p></li><li><p>
Tuition and certification reimbursement</p></li><li><p>
Certification Reimbursement</p></li><li><p>
Well-being Programs</p></li><li><p>
Employee Discounts</p></li><li><p>
On-Demand Pay</p></li><li><p>
Financial Education</p></li><li><p>
Annual recognition/awards events</p></li><li><p>
Partner appreciation days</p></li><li><p>
Family entertainment/attractions discount</p></li><li><p>
Community service/improvement opportunities</p></li></ul><p></p><p>
Click here for more details regarding Mercyhealth Careers Benefit Information.</p><p></p><p>
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.</p><p></p><p>
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
</p><p></p><ul><li><p>#1 in the nation on AARP's Best Employers for Workers Over 50</p></li><li><p>
One of Working Mother magazine's 100 Best Companies for Working Mothers</p></li><li><p>
A Top 50 Company and Top 10 Nonprofit for Executive Women</p></li></ul></div><p></p>

Security Operations Center Dispatcher

Fairview Health Services

<div>Responsibilities/Job Description:
<p><b>
Job Overview</b></p><p>
Fairview is looking for a Security Dispatcher to join our team at our Midway location in St. Paul, MN. The Security Dispatcher is responsible for day-to-day operations of the Security Dispatch Operations Center. Job duties include monitoring of a large bank of CCTV surveillance cameras, prioritizing incoming phone calls, dispatching Security Officers, operate Computer Aided Dispatch (CAD) system, monitoring multiple fire computers and taking appropriate actions. Dispatcher must be customer service focused and able to remain calm and professional during stressful situations.</p><p></p><p><br>
This position works every other Saturday and Sunday 2p-1030p.<br>
<br>
<b>Responsibilities</b></p><ul><li>
Monitors CCTV cameras, monitor alarms and dispatches security officers appropriately</li><li>
Maintains shift log of all activities during shift (CAD)</li><li>
Provides excellent customer service to callers and on-site visitors</li><li>
Prioritize calls in order of importance and dispatch services appropriately</li><li>
Ensure appropriate end of life procedures are followed including coordinating removal of remains from patient care unit, coordinating with funeral homes, working with Pathology dept or ME if required. Coordination with donor services if requested.</li><li>
Maintain all paperwork.</li><li>
Provide high level of customer service to internal and external customers</li><li>
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.</li></ul><p><b><br>
Preferred Qualifications</b></p><ul><li>
Associate/technical degree in telecommunications or</li><li>
law enforcement</li><li>
1-3 years dispatch or hospital security experience</li></ul><br>
<p></p>
Qualifications: $26.06- $36.79 Hourly</div>

Dispatcher

Lake Charles Memorial Health System

<div><p><b>DESCRIPTION OF POSITION:</b></p>
<p>Security Dispatchers staff the Security Control Center (SCC) and are responsible for coordinating prompt and efficient prioritization and response to requests for security, internal emergency response, police, fire or emergency medical services. The Security Dispatcher has primary responsibility for receiving calls for emergency and non-emergency services and the initial deployment of responders. The Security Dispatcher must dispatch in a clear, concise and timely manner to provide efficient and diligent service utilizing professionalism and common sense.</p>
<p>Security Dispatchers maintain accurate and uniform documentation of all dispatched activity properly utilizing the Omnigo dispatch system and be familiar with the procedure for all other data recording and entry responsibilities assigned to the Security Control Center (SCC). Additionally, the Security Dispatcher maintains and retrieves records, files, and information for prompt dissemination to security officers and departmental personnel.</p>
<p>The Security Dispatcher is a non-supervisory position, but is directly responsible for work assignment, direction and delegation.</p>
<p><b>RESPONSIBILITIES AND DUTIES:</b></p>
<ul><li>Operates radios, telecommunications equipment, recording devices, computer terminals, and records management systems.</li>
<li>Be thoroughly familiar with the department&rsquo;s policy and procedure for using the telephone, radio, and other communications equipment.</li>
<li>Utilizes and maintains a solid working knowledge of procedures and policies.</li>
<li>Answer and prioritize all incoming internal and external calls, promptly and appropriately and assist all callers in a calm, courteous and professional manner. When multiple telephone calls are received, service &amp; transfer them according to priority.</li>
<li>Obtain all necessary information from telephone callers to determine the incident location utilizing maps and any available tools and relay that information to responding units and personnel to maximize the accuracy and speed of dispatch.</li>
<li>Provide information via communications systems to coordinate the activities of internal responders and other public safety personnel who are engaged in responding to critical incidents.</li>
<li>Conduct all radio transmissions according to the Federal Communications Commission rules and the department&rsquo;s established procedures.</li>
<li>Maintain situational awareness of internal, local, regional, state, and national emergencies, weather events, mutual aid status, significant incidents, planned events, etc.</li>
<li>Notifies appropriate command staff / Lead Officer of emergency events per protocol.</li>
<li>Security Dispatchers are essential and required to work regardless of weather or other challenges.</li>
<li>Maintain constant and diligent monitoring of the communications and Omnigo dispatch system and immediately respond to all requests for assistance or service.</li>
<li>Accurately maintain and update the Omnigo Dispatch system status, indicating the availability and appropriate coverage of security officers, and other personnel.</li>
<li>Disseminate security related information, missing persons, stolen vehicles, messages, trespassers, BOLO&rsquo;s, and other security information per protocol.</li>
<li>Monitor and utilize access control, closed circuit televisions, panic, intrusion, fire, infant security and other security systems and relay pertinent information to responding officers.</li>
<li>Sends urgent communications utilizing tools such mass notification systems, electronic and overhead paging systems, and mutual aid radio.</li>
<li>Keep all personnel dispatched to incidents fully updated by providing information affecting officer and scene safety.</li>
<li>Perform other duties as may be assigned or required.</li>
</ul>
<p><b><i>The above statements are intended to be a representative summary of the major duties and responsibilities performed by Security Dispatchers. Security Dispatchers may be requested to perform job-related tasks other than those stated in this description.</i></b></p>
<p><b>EDUCATION AND WORK EXPERIENCE
</b></p><ul><li>High school diploma, some post-secondary education preferred</li>
<li>0 to 2 years working in dispatch or call center, Security Operations Center, or related function preferred</li>
<li>Valid driver&rsquo;s license</li>
<li>Experience working and speaking with the public is required.</li>
<li>Candidates must be able to successfully complete all initial training and ongoing in-service training.</li>
<li>Operation of the two-way radio, telephone, computer skills and related communications equipment.</li>
<li>Ability to speak English clearly and concisely, providing detailed information under stressful circumstances.</li>
<li>Ability to understand and follow oral and written instructions.</li>
<li>Ability to develop skills and speed in the operations of the communications equipment within a</li>
<li>reasonable period and to demonstrate a knowledge of security, public safety and healthcare practices and procedures.</li>
</ul>
<p><b>Physical Demands/Work Environment</b></p>
<p>Sedentary:<br>
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently</p>
<p><b><i>&ldquo;Experience Memorial&rdquo; is more than a slogan, it&rsquo;s the care we provide our patients and it&rsquo;s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.</i></b></p>
<p>Working at Lake Charles Memorial Health System | Great Place To Work&reg;</p></div>

Security Dispatcher | FT Nights | LCMHS

The University of Kansas Health System

<div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Position Title
</b></h1></div></div></div></div></div></div></div><p></p>Security Dispatcher
<p></p>Olathe Hospital
<p></p><h2 class="jobSectionHeader"><b>Position Summary / Career Interest:
</b></h2>The Security Dispatcher is responsible for receiving emergency calls from the public, employees, and security personnel and relaying messages to security personnel. Monitor security systems and dispatch security to incidents and alarms.
<br>
<br>
Note: 12 hour shifts, will rotate every other weekend
<p></p><p><b>Responsibilities and Essential Job Functions
</b></p><ul><li>Answer emergency and non-emergency calls from the public, employees, and security personnel.
</li><li>Relay messages and dispatch personnel and equipment via radio communication.
</li><li>Maintain clear and accurate communication with security teams and external agencies.
</li><li>Monitor security systems, including video surveillance and access control systems.
</li><li>Dispatch security personnel to respond to incidents and alarms.
</li><li>Monitor security personnel's locations and activities.
</li><li>Maintain accurate records of all calls, activities, and incidents.
</li><li>Generate reports related to security operations.
</li><li>Provide professional and courteous customer service to the public.
</li><li>Address inquiries and concerns related to security.
</li><li>Stay up-to-date on current security policies and procedures.
</li><li>Work with the security team to ensure that all personnel are following protocols.
</li><li>Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
</li>These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.<br>
<li>
</li></ul><p><br>
<b>Required Education and Experience
</b></p><ul><li>High School Graduate or GED
</li>Experience with security or emergency codes<br>
<li>
</li></ul><p><br>
<b>Knowledge Requirements
</b></p><ul><li>Strong verbal communication and listening skills
</li><li>Familiarity with telephone systems and radio communication
</li><li>Ability to remain calm and focused under pressure
</li><li>Time management skills
</li><li>Computer skills
</li></ul><p></p><h2 class="jobSectionHeader"><b>Time Type:
</b></h2>Full time
<p></p><h2 class="jobSectionHeader"><b>Job Requisition ID:
</b></h2>R-52012
<p></p><h3 class="jobSectionHeader"><b>Important information for you to know as you apply:
</b></h3><ul><li><p>The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. <i>See also </i>Diversity, Equity &amp; Inclusion <i>.
</i></p></li><li><p>The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu .
</p></li><li><p>Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.
</p></li></ul><p></p><h2 class="jobSectionHeader"><b>Need help finding the right job?
</b></h2><p></p><p>We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.</p></div>

Security Dispatcher

United Guard Security

<div><div><b>SECURITY DISPATCHER</b></div><div>
United Guard Security is seeking a Security Dispatcher to become an integral part of our team. Dispatchers are responsible for receiving and responding to calls. Dispatchers need the ability to quickly process the information that was communicated to them by the guard and deliver the right information to the branch managers or supervisors.<br>
<br>
**$500 DOLLAR BONUS**<br>
<br>
<b>Contact</b>: Luz (949)994-1144 or Mary (323)412-2532<br>
<b>Email</b>: L.tolico@ugssecurity.com<br>
<br>
<b>Job type:</b> Security Dispatch.<br>
<b>Starting Pay:</b> $22.00 hourly<br>
<b>Location</b>: Gardena, CA.<br>
<b>Schedule: Tuesday/Wednesday 10:30pm-6:30am &amp; Sat/Sunday 2:30pm-10:30pm.</b><br>
<b>(Graveyard and Swing Shift)</b><br>
<br>
<b>Responsibilities:</b></div><ul><li>
Dispatch security officers to incidents.</li><li>
Answer emergency and non-emergency calls.</li><li>
Maintain incident logs and reports.</li><li>
Communicate with field officers and management.</li></ul><div><br>
<b>
Requirements/Key skills:</b></div><ul><li>
1-2+ years dispatch experience.</li><li>
Proficient in Microsoft Excel, Microsoft word.</li><li>
Have strong verbal, problem-solving and follow-up skills.</li><li>
Ability to multitask and stay calm under pressure.</li><li>
Availability for swing/nights/weekends.</li></ul><div><br>
<b>
Preferred:</b></div><ul><li>
Experience with security guard companies.</li><li>
Bilingual (English/Spanish).</li></ul><div><br>
<b>
Pay &amp; Benefits:</b></div><ul><li>
$22.00 per hour.</li><li>
Full-time.</li><li>
Training provided.</li></ul><div><br>
<b>
To Apply:</b></div><ul><li>
Please send your resume to L.tolico@ugssecurity.com for review.</li></ul><br>
<b>
About United Guard Security, Inc. :</b><p><br>
The United Guard Security, Inc. was established to protect lives and assets while minimizing liability. In a fast paced and changing world, where security is in high demand, we strive to provide our clients with cost-efficient remarkable service.Founded with the mission to safeguard lives and assets while reducing liability, United Guard Security, Inc. is dedicated to offering cost-effective and exceptional services in a rapidly evolving and security-focused landscape.The United Guard Security, Inc. Company was established to protect lives and assets while minimizing liability. In a fast paced and changing world, where security is in high demand, we strive to provide our clients with cost-efficient remarkable service. Our executive team is composed of seasoned security guard professionals who have obtained over 50 years of experience in the field and have joined forces to birth a high standard in the security landscape. The high standard is comprised but not limited to a proficient screening process, effective communication, and a project management system right at your fingertips.We pride ourselves on staying on top of the security market and giving our clients the very best tools and technology. Our technology offers real time tracking and updates as well as escalation orders, so there is no lapse in time in providing additional instructions or asking questions that need immediate answers. We are a company that believes in full transparency. Clients are able to use real time GPS tracking throughout the guards&rsquo; entire shift and will be able to generate detailed and accurate patrol data at any time.</p></div>

Caesars Entertainment

<p></p><div><div><div><div><div><div><div><div><p><b>WE ARE CAESARS</b><br>
<br>
At Caesars Entertainment, our Mission, Vision &amp; Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision &amp; Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.<br>
<br>
<b>Our Mission</b>: &ldquo;Create the Extraordinary&quot;<br>
<b>Our Vision</b>: &ldquo;We create spectacular worlds that immerse, inspire and connect you. We don&rsquo;t perform magic; we create it with excellence.&rdquo;<br>
<b>Our Values</b>: &ldquo;Blaze the Trail, Together We Win, All-In on Service&rdquo;<br>
<br>
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.</p></div>
</div></div></div></div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>JOB SUMMARY</b></h2>
<div><div><b>Join the Caesars Entertainment Family</b></div><p>
Why Harrah&rsquo;s &amp; Tropicana Laughlin Are the Employer of Choice!</p><p>
When you join our team, you&rsquo;re stepping into a company that values safety, service, and teamwork. At Caesars Entertainment, we invest in our people, support career growth, and create an environment where you can thrive.</p><p><b>
What Sets Us Apart</b></p><ul><li>
Earn Your Bachelor&rsquo;s Degree for FREE through Caesars Entertainment &amp; our university partners</li><li>
Student Loan Debt Assistance to help lighten your financial load</li><li>
A People First Culture where every team member is valued</li><li>
Affordable Medical, Dental &amp; Vision Plans with flexible options</li><li>
401(k) with Company Match to support your long‑term financial goals</li><li>
Caesars Entertainment&rsquo;s Signature Family Style Service that makes our workplace feel like home</li><li>
Paid Time Off so you can recharge</li><li>
Exclusive Discounts on hotel stays, dining, entertainment, retail, and more</li></ul><p></p><p><b><br>
Security Dispatch &ndash; Tropicana Laughlin</b></p><p><b>
Must be 21+ to work in this position</b></p><p>
Tropicana Laughlin is seeking a highly organized, detail‑oriented, and service‑driven Security Dispatcher to support our Security Department. In this vital role, you will coordinate communication, dispatch officers, and maintain essential logs that keep our property running safely and efficiently. If you excel under pressure, communicate clearly, and enjoy being at the center of fast‑moving operations, this is the perfect opportunity to shine. As part of the Caesars Entertainment family, you&rsquo;ll deliver our Family Style Service while ensuring a secure and welcoming environment.</p></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>HOW YOU WILL CREATE THE EXTRAORDINARY</b></h2>
<div><div><b>What You&rsquo;ll Do</b></div><ul><li>
Dispatch Security Officers to various calls across the property</li><li>
Coordinate with Engineering regarding all elevator issues</li><li>
Maintain key control for the entire property</li><li>
Handle AMR calls, including notifying Security and all required departments</li><li>
Respond to emergency calls with accuracy and urgency</li><li>
Manage Lost &amp; Found and maintain detailed logs</li><li>
Handle property outages, following emergency short‑ and long‑call‑out procedures</li><li>
Maintain daily dispatch activity logs</li><li>
Maintain the DR (Daily Report) log</li><li>
Monitor and manage the Emergency Board, contacting Engineering when needed</li><li>
Track room complaints, as required</li><li>
Maintain room pin/unpin logs</li><li>
Maintain key in/out logs</li><li>
Log daily Race &amp; Sports times</li><li>
Control inventory of all required forms</li><li>
Deliver Caesars Entertainment&rsquo;s Family Style Service to guests and team members</li></ul></div>
</div></div><div><div><h2 class="jobSectionHeader"><b>WHAT YOU WILL NEED</b></h2>
<div><div><b>What We&rsquo;re Looking For</b></div><ul><li>
High School Diploma or GED</li><li>
Six months or more of relevant security or dispatch experience</li><li>
Strong organizational, communication, and multitasking skills</li><li>
Ability to follow company policies, procedures, and safety regulations</li><li>
Ability to read and write basic business correspondence and logs</li><li>
Ability to perform basic math (addition, subtraction, multiplication, division)</li><li>
Working knowledge of Microsoft Office products</li></ul><p></p><p><b><br>
Certificates, Licenses &amp; Requirements</b></p><ul><li>
Must possess and maintain applicable regional Gaming Card(s)/License(s)</li><li>
Valid State Driver&rsquo;s License with a clean driving record &amp; Alcohol Awareness Card</li><li>
Must be able to communicate effectively in English</li></ul><p></p><p><b><br>
Be Part of Something Legendary</b></p><p>
If you&rsquo;re ready to bring your professionalism, focus, and commitment to safety to Harrah&rsquo;s &amp; Tropicana Laughlin, we&rsquo;d be proud to welcome you to the Caesars Entertainment family.</p></div>
</div></div></div></div></div></div><div></div><div><div><div><div><div><p><b>TOGETHER WE WIN</b><br>
<br>
We believe in delivering family-style service&mdash;an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.<br>
<br>
<b>DISCLAIMER</b><br>
<br>
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.<br>
<br>
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.<br>
<br>
<b>ADA</b><br>
<br>
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals&rsquo; religious beliefs or practices.<br>
<br>
<b>EQUAL EMPLOYMENT OPPORTUNITY</b><br>
<br>
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person&rsquo;s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.</p></div></div></div></div></div></div></div></div><p></p>

Security Dispatch Officer - Full Time (Tropicana Laughlin)

Advanced Security Safe and Lock

<p><b>Pay:</b> $19.00 - $27.00 per hour</p><p>Job description:</p><p><b>Job Type:</b> Full-Time<br/><b>Location:</b> In-person &ndash; Baltimore, MD</p><p><b>About Us</b></p><p>Advanced Security Safe &amp; Lock is a fast‑paced and customer‑focused provider of <b>locksmithing, access control systems, commercial door installation, door repair, and security camera solutions</b>. We serve both residential and commercial clients, delivering high‑quality service with a strong commitment to reliability and professionalism.</p><p><b>Position Overview</b></p><p>We are seeking an experienced and highly skilled <b>Customer Service Representative / Dispatcher</b> to join our operations team. This role requires someone who excels at <b>coordinating field technicians</b>, <b>diagnosing customer issues over the phone</b>, <b>upselling services</b>, and <b>de‑escalating customer concerns</b>.</p><p>The ideal candidate has experience working with <b>service technicians</b>, understands the dynamics of a field‑service environment, and can confidently handle communication with both team members and management. This position offers the opportunity to <b>lead the dispatch team</b> and support our Operations Managers in delivering exceptional service.</p><p><b>Key Responsibilities</b></p><ul><li>Answer high‑volume incoming calls with professionalism, empathy, and accuracy</li><li>Diagnose customer service issues over the phone to assign the correct technician type (Locksmith, Access Control Tech, Door Tech, CCTV Tech, etc.)</li><li>Effectively <b>upsell services</b> and present solutions based on customer needs</li><li>Schedule, assign, and dispatch field technicians based on specialty, availability, and geographic location</li><li>Communicate with technicians throughout the day to ensure timely service and efficiency</li><li>Work with various technician personalities and support a positive team environment</li><li>De‑escalate customer complaints and resolve issues proactively</li><li>Maintain detailed notes, work orders, and customer records in the CRM</li><li>Coordinate with Operations Managers to improve workflow, communication, and customer satisfaction</li><li>Assist with administrative and operations tasks as needed</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience as a <b>dispatcher</b>, <b>customer service representative</b>, <b>service coordinator</b>, or <b>call center agent</b> in a field‑service industry</li><li>Background working with <b>locksmiths, access control technicians, security camera installers, or door hardware technicians</b> is strongly preferred</li><li>Strong ability to assess customer issues and match them to the right technician</li><li>Excellent communication, multitasking, and conflict‑resolution skills</li><li>Ability to remain calm under pressure in a fast‑paced environment</li><li>Experience with scheduling software, dispatch software, or CRM tools</li><li>Leadership skills and the ability to guide dispatch team members</li><li>Professional, reliable, and highly organized</li></ul><p><b>What We Offer</b></p><ul><li>Competitive hourly pay (<b>$19.00 &ndash; $27.00 per hour</b>, based on experience)</li><li>PTO, paid holidays, and benefits package</li><li>Health, Dental, and Vision insurance</li><li>Employee discounts on services</li><li>Opportunities for growth, leadership, and ongoing training</li><li>Supportive and team‑oriented work environment</li></ul><p><b>Keywords:</b></p><p><i>Customer Service Dispatcher, Dispatch Coordinator, Field Service Dispatcher, Locksmith Dispatcher, Service Coordinator, Access Control Dispatcher, CCTV Service Dispatcher, Door Technician Dispatcher, Field Technician Scheduler, Customer Service Specialist, Service Operations, Security Industry Dispatcher</i></p><p><b>How to Apply</b></p><p>Ready to join a team that values your experience and professionalism?<br/>Apply directly through Indeed</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p><p>Pay: $19.00 - $27.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

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Security Dispatch Officer - Full Time (Tropicana Laughlin)

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