security operations specialist

Swedishtechnology

We are looking for The SOC Specialist is responsible for monitoring, detecting, analyzing, and responding to cybersecurity incidents within the organization. This role involves working in a Security Operations Center (SOC) environment to ensure the confidentiality, integrity, and availability of IT systems and data. The SOC Specialist will utilize advanced security tools, threat intelligence, and incident response procedures to safeguard the organization against cyber threats.Key Responsibilities<ul><li>Continuous Monitoring: Monitor network traffic, endpoints, and security systems using SIEM tools and other technologies.</li><li>Threat Detection &amp; Analysis: Identify and analyze security alerts, suspicious activities, and potential incidents in real-time.</li><li>Incident Response: Investigate and respond to security incidents.</li><li>Threat Intelligence: Use threat intelligence feeds to improve detection and response capabilities.</li><li>Vulnerability Management: Assist in vulnerability assessments and recommend remediation actions.</li><li>Reporting &amp; Documentation: Prepare detailed incident reports and maintain logs for compliance and audit purposes.</li><li>Collaboration: Work closely with IT and cybersecurity teams to implement security best practices.</li><li>Tool Management: Configure and maintain SOC tools such as SIEM, IDS/IPS, EDR, and firewalls.</li><li>Proactive Threat Hunting:</li><li>Conduct advanced searches for Indicators of Compromise (IOCs) and Tactics, Techniques, and Procedures (TTPs).</li><li>Use threat intelligence and behavioral analytics to identify hidden threats.</li><li>Develop and execute threat hunting hypotheses to uncover sophisticated attacks.</li><li>Document findings and recommend preventive measures to strengthen security posture.</li></ul>Required Qualifications<ul><li>Education: Bachelor&rsquo;s degree in Cybersecurity, Computer Science, Information Technology, or related field.</li><li>Experience: 2&ndash;5 years in SOC operations or cybersecurity roles.</li><li>Certifications (Preferred):</li><li>CompTIA Security+</li><li>Certified SOC Analyst (CSA)</li><li>CEH (Certified Ethical Hacker)</li><li>SIEM-specific certifications (e.g., Splunk)</li></ul>Skills &amp; Competencies<ul><li>Strong knowledge of network protocols, operating systems, and security principles.</li><li>Hands-on experience with SIEM tools (e.g., Splunk, QRadar, ArcSight).</li><li>Familiarity with incident response frameworks (e.g., NIST, SANS).</li><li>Advanced threat hunting and forensic analysis skills.</li><li>Analytical and problem-solving skills with attention to detail.</li><li>Ability to work in a 24/7 shift environment if required.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>are you In Dubai ?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li> in IT: 4 years (Required)</li><li>SOC : 3 years (Required)</li><li>security systems using SIEM: 3 years (Required)</li><li>cybersecurity operations: 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>English (Required)</li></ul>License/Certification:<ul><li>driving (Preferred)</li><li>golden visa (Preferred)</li></ul>

SOC Specialist support cybersecurity operations

Forvis Mazars in Qatar

<div>IT Security Specialist
Job Summary

The IT Security Specialist is responsible for safeguarding the organization&rsquo;s IT infrastructure, networks, systems, and data against cyber threats and security breaches. The role involves day-to-day security operations, firewall and intrusion prevention management, endpoint protection, vulnerability assessments, and implementation of security controls to ensure compliance with organizational and regulatory standards.

Role responsibilities:

&sect; Maintenance and perform day-to-day operational tasks on Perimeter and Datacenter Firewalls
&sect; Maintenance and Administration of Intrusion Prevention Systems
&sect; Make sure IPS systems are properly updated
&sect; Administration of VPN both user and tunnels
&sect; Trouble shooting network related problems
&sect; Maintenance and Administration of corporate proxy
&sect; Maintenance and Administration of Trend Micro Office Scan
&sect; Maintenance and Administration of Data Leakage Prevention (DLP)
&sect; Make sure all corporate Desktops and Servers are properly updated
&sect; Perform Application and Network security assessments
&sect; Designing and implementing safety measures and controls
&sect; Monitoring network activity to identify vulnerable points
&sect; Acting on privacy breaches and malware threats
&sect; Analyze IT specifications to assess security risks
&sect; Design and implement safety measures and data recovery plans
&sect; Install, configure and upgrade security software (e.g. antivirus programs)
&sect; Secure networks through firewalls, password protection and other systems
&sect; Inspect hardware for vulnerable points of access
Qualifications
&sect; Bachelors in Information Technology or Relevant.
&sect; Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.
Experiences
&sect; Overall 5 years&rsquo; experience in similar skill set
&sect; The candidate should have satisfactory Experience in IT security Domain.
&sect; Excellent communication skills (oral &amp; written) in English. Arabic is preferred.

&sect; The ideal candidate will have experience administration and troubleshooting on Next Generation Firewalls (Cisco FTD, Fortigate etc.), Intrusion Prevention Systems, VPN, Bluecoat Proxy and TrendMicro Antivirus, Data Leakage Prevention (DLP).
&sect; Experienced in implementing software and configuration changes across enterprise systems.
&sect; Experienced in installation, setup, configuration, and maintenance of software and user devices. 
 
Skills

&sect; Working knowledge in: HTTP Protocol, Network security including LAN / WAN security, TCP/IP Protocol, Unix / Wins security, Firewalls Intrusion

&sect; Experience in configuration and Administration of Next Generation Firewall
&sect; Willingness to learn new technologies if required
&sect; Experience in configuring and Administration of IPS systems
&sect; Monitoring and analyzing network traffic and IDS alerts
&sect; Experience in configuring and Administration of VPN
&sect; Experience in configuring and Administration of Trend Micro Office scan
&sect; Experience in Administer and Manage Proxy server
&sect; Experience in Administer and Manage Data Leakage Prevention (DLP)</div>

IT Security Specialist

Procore Technologies

<div><h1 class="jobSectionHeader">Job Ad</h1>
We&rsquo;re looking for an Access Control Specialist / Physical Security to join Procore&rsquo;s Global Safety &amp; Security team based in Cairo. In this role, you will support and administer Procore&rsquo;s global physical security systems, helping ensure our offices remain safe, secure, and compliant with company policies and global standards. You&rsquo;ll play a key role in monitoring security systems, responding to incidents, managing access control programs, and supporting global security initiatives. This position reports to the Global Director of Security and will be based in our new Cairo office location (district 5). We&rsquo;re looking for someone to join us immediately.
What You&rsquo;ll Do<ul>
<li>
Administer and maintain physical security systems, including access control and video management platforms (Avigilon).</li>
<li>
Program and maintain door alarms and ensure video systems are functioning and properly integrated with alarm systems.</li>
<li>
Conduct daily alarm reviews to verify appropriate responses and identify potential security risks.</li>
<li>
Monitor global Procore offices during U.S. non-business hours, responding to security alerts and incidents.</li>
<li>
Monitor and respond to events escalated through AlertMedia, conduct impact assessments, and communicate response plans to stakeholders.</li>
<li>
Perform routine audits of CCTV systems to ensure full operational functionality.</li>
<li>
Manage badge and access programs for Procore&rsquo;s non-U.S. offices.</li>
<li>
Conduct regular user access reviews to ensure compliance with internal policies and security standards.</li>
<li>
Serve as the primary security and safety point of contact for the Procore Cairo office.</li>
<li>
Support Office operations when required.</li>
<li>
Provide security support for company events, meetings, and off-site functions as needed.</li>
<li>
Support new security system implementations and office build-outs globally.</li>
<li>
Travel occasionally to other Procore locations when required</li>
</ul>
What We&rsquo;re Looking For<ul>
<li>
2+ experience administering access control and video management systems (Avigilon experience is a strong plus).</li>
<li>
Strong understanding of physical security operations and compliance best practices.</li>
<li>
Excellent written and verbal communication skills in English.</li>
<li>
Strong organizational skills with the ability to manage multiple priorities simultaneously.</li>
<li>
Detail-oriented with a strong sense of accountability and integrity.</li>
<li>
Ability to work both independently and collaboratively in a global team environment.</li>
<li>
Strong problem-solving skills and the ability to perform well under pressure.</li>
<li>
Customer-service mindset with a professional and approachable attitude.</li></ul></div>

Access Control Specialist- Physical Security

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
INSLP (Security &amp; Loss Prevention) is hiring an SLP Specialist to support growth of the &ldquo;SLP MDR Concessions Abuse Program&rdquo; and help preventing losses via identification of abusive entity. The program is aimed at identifying and eliminating Concessions Abuse while preserving customer trust. 
The primary objective of the SLP Specialist is to provide security services, investigation and asset protection in designated area of responsibility, assist in mitigating product loss, and maintain customer satisfaction in accordance with INSLP guidelines and policies. The role is cross-functional and requires deep collaboration and influencing ability with stakeholders from business and corporate functions. SLP Specialist's day-to-day activities involve planning, organizing, coordinating, implementing and executing process and procedures laid down by the organization and the SLP function.
 
As a part of the SLP MDR Concessions Abuse program, the SLP Specialist is required to deep dive into the Concessions request raised by customer, and conduct end-to-end investigation across customer, DA/network and seller to identify the abusive entity. SLP has outlined frameworks for investigation, and the SLP Specialist is bound to adhere to the investigation guidelines. Along with primarily supporting on Concessions investigations, the SLP Specialist will be required to provide on-ground intel useful in uncovering abuse MOs. In order to ensure network integrity, the SLP Specialist will be required to conduct risk assessment and process audit for the respective sites and work in accordance with the security policies and guidelines. 
Key job responsibilities 
 
Security Operation 
<ul><li>Implementation and follow-up of Loss Prevention Plan in MDR Concessions
</li></ul> 
Audits and Compliance
 
<ul><li>Conducting SLP audits and implementing SOPs
</li><li>Surprise check and reports at LM (Last Mile) stations</li><li>Keeping the plans and SOPs updated
</li><li>Periodical check of documentation</li><li>Adhering to SLAs defined for the SLP MDR Concessions Abuse Program</li></ul> 
Process Improvement and Loss Prevention 
<ul><li>Process review, gap analysis and implementation of necessary improvements</li><li>Weekly, monthly and quarterly assessments</li><li>Loss prevention reporting</li><li>Working on feedbacks received from internal and external stakeholders</li><li>Follow up and completion of CAPA</li><li>Recommending loss prevention initiatives based on on-ground intel</li></ul> 
Loss Prevention Analysis and Investigation 
<ul><li>Work closely with the SLP and CS teams to analyze the loss trends in MDR Concessions</li><li>Weekly loss trend analysis, identifying defects / abusive entities and working towards loss reduction</li><li>Conduct investigations by working closely with CS and support functions in SLP and Ops</li><li>Meeting the weekly investigation targets and submitting investigation reports</li><li>Sharing RCAs and PTG initiatives on shrink and unmet goals</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Bachelor's degree or equivalent</li><li>1+ years of security and loss prevention roles, or 3+ years of security service/loss prevention/asset protection/investigations/law enforcement experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Loss Prevention experience &bull; Investigation/Security related certification &bull; Emergency Response / Crisis Management certification &bull; Training &amp; Development experience &bull; Auditing and security investigations experience &bull; Exposure to MNC culture and dynamics Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

SLP Specialist, INSLP

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
 
 
At AWS, Security has always been &ldquo;job zero&rdquo;, meaning security is not just the top priority&mdash;it comes before everything else. In the era of GenAI, AWS security continues to enable secure innovation at scale while protecting sensitive data, mitigating AI-specific risks, and ensuring compliance with evolving global regulations. As a Principal Security Customer Success Specialist, you will drive enterprise adoption and value realization for Customers in their post launch journey. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in security solutions while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate should be a technical security professional who has the ability to consult and build a wide range of security capabilities, advise on securing AI applications, is willing to dive in to the details, can build scalable solutions, and is able to communicate at all levels within an organization. You should also have a demonstrated ability to think strategically about business, security, and technical challenges. You will be passionate about helping customers maintain secure, compliant, and trustworthy environments.
 
 
This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' security investments. You will develop customer success strategies, create playbooks, and build scalable frameworks that combine strategic thinking with operational excellence and technical expertise. Working closely with the Security GTM and Customer Success Specialist teams, partners, and Professional Services, you will support service adoption plays.
 
 
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries.
 
 
Key job responsibilities 
Technical expertise:
 
<ul><li>Experience with security architecture, security engineering, application security, identity and access management, cryptography, security operations, system administration and network security experience
</li><li>Understanding of modern application architectures (microservices, containers, serverless) and cloud computing
</li><li>Experience with DevSecOps practices and tools
</li></ul>Strategic customer engagement:
 
<ul><li>Work directly with Customers to implement security solutions to achieve secure, compliant systems, including AI applications
</li><li>Develop, execute, and test adoption and expansion plays for enterprise adoption and business value realization for Security
</li><li>Develop and scale customer success programs through respective Security domain teams and partner success team
</li><li>Collaborate with the AWS Customer Success Specialists to understand customer employee personas, assess their unique needs and challenges; engage with the Security team to design and deliver tailored technical workshops and enablement programs to accelerate time to value.
</li><li>Orchestrate executive alignment and stakeholder buy-in for adoption initiatives and customer advocacy programs.
</li></ul>Adoption program development:
 
<ul><li>As an adoption expert, create and maintain best practices documentation, implementation guides, and training materials to be applied across multiple service domains.
</li><li>Track and analyze adoption metrics to measure effectiveness and identify areas for improvement.
</li><li>Develop governance frameworks for sustainable adoption at scale across domains.
</li></ul>Customer success management:
 
<ul><li>Design and monitor customer health dashboards and proactively address potential risks or adoption barriers to customer business value realization.
</li><li>Drive customer advocacy through success story documentation and advocacy program participation.
</li></ul>Product feedback loop:
 
<ul><li>Collect and communicate customer feedback, insights, and requirements to Go-To-Market teams.
</li><li>Analyze trends in customer requests and pain points to identify potential product improvements.
</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of senior customer facing role experience</li><li>15+ years of leading complex, large-scale, IT, technical or engineering programs experience</li><li>Experience working with current technologies (especially cloud)</li><li>7+ years of experience building secure, compliant, and trustworthy solutions using modern Security practices</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>PMP/SCRUM/Agile certification or are you SAFe certified</li><li>Knowledge of the software development/engineering lifecycle from conception to delivery</li><li>Experience driving security programs across large diverse organizations</li><li>Experience driving business value realization at enterprise scale</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, MA, Boston - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, TX, Dallas - 182,800.00 - 247,300.00 USD annually 
USA, TX, Houston - 182,800.00 - 247,300.00 USD annually 
USA, VA, Arlington - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Security Customer Success Specialist, AWS Specialist and Partner Organization

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
The mission of Amazon Global Security Operations Centre (GSOC) is to mitigate security and operational risks to our associates, physical assets, and brand. GSOC supports Amazon Worldwide Stores by providing 24/7 services including alarm monitoring and response, incident triage, and crisis management. 
 
Amazon is hiring an Escalation Specialist at GSOC- India office. The Escalation Specialist will work directly with customers, law enforcement, delivery associates, and operations to navigate and triage security and operational risks, while providing critical incident and workplace violence triage, coordination, and facilitation. 
 
Key job responsibilities 
<ul><li>Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools.</li><li>Triage and prioritize incoming incidents and collaborate with crisis management leadership.</li><li>Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery</li><li>Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers).</li><li>Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders.</li></ul> 
A day in the life 
judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. 
 
Shift work will be required, potentially to include nights, weekends and public holidays. Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We operate 24x7 -365 Days. 
 
Key job responsibilities 
<ul><li>Provide support to delivery associates on-road, and customers receiving shipments or services from Amazon, by researching and troubleshooting with internal tools.</li><li>Triage and prioritize incoming incidents and collaborate with crisis management leadership.</li><li>Transfer lower severity calls, which can be a significant percentage of total call volume, to appropriate partner including Customer Service and Shipping/Delivery Services.</li><li>Manage phone communications and facilitate the flow of information between various internal and external customers (Delivery Associates/Delivery Service Providers/Operations Managers/Customer Service Associates/Amazon Customers).</li><li>Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders.</li></ul> 
A day in the life 
The successful candidate will exemplify Amazon&rsquo;s goal to be Earth&rsquo;s most customer-centric company and have a proven track record of legendary customer service, good judgment, and be gifted at learning new technology. Demonstrating ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role. 
 
Shift work will be required, potentially to include nights, weekends and public holidays. Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. We operate 24x7 -365 Days.
 
 
BASIC QUALIFICATIONS 
<ul><li>Conversational level fluency in Japanese and English
</li><li>Effective computer skills as needed for work (e.g., Data Entry, MS Office Suite and programs to include Word, Excel, and Outlook) including the ability to type a minimum of 35 words per minute with high accuracy</li><li>Ability to use multiple software applications simultaneously with demonstrated knowledge of working over internet and successfully navigating websites</li><li>Demonstrates effective, clear and professional written and oral communication and attention to detail</li><li>Demonstrates effective composure, empathy, and a positive, professional attitude</li></ul> 
PREFERRED QUALIFICATIONS 
<ul><li>3+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment</li><li>Bachelor&rsquo;s degree &ndash; Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration</li><li>Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers</li><li>Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</li><li>Intermediate fluency in one or more of the following languages Hindi, Kannada, Telugu, Malayalam, Tamil, Bengali, Marathi, Spanish, Italian, German, French 
</li></ul></div><h2 class="jobSectionHeader">BASIC QUALIFICATIONS</h2><ul><li>Speak, write, and read fluently in Spanish</li><li>Experience in computer skills, including proficiency in MS Office (Word, Excel, PowerPoint)</li><li>Knowledge of working over internet and successfully navigating websites</li><li>Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses</li><li>Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li>Can read, write and speak Telugu, Hindi and English</li><li>Demonstrates effective composure, empathy, and a positive, professional attitude</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>6+ months of customer service experience, to include answering multiple phone lines and ticket related communication in a Command Center work environment</li><li>Intermediate fluency in one or more of the following languages Spanish, Telugu/Hindi and English</li><li>Bachelor&rsquo;s degree &ndash; Preferably in Criminal Justice, Political Science, Crisis Management or Business Administration</li><li>Experience in resolving conflicts, providing crisis management triage, and setting appropriate expectations with customers</li><li>Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Multi-lingual Escalation Specialist, Global Security Operations Center

Microsoft

<div>Overview 
<div>
At Small Medium Enterprises and Channel (SME&amp;C), we are leading a high-growth, AI-powered global sales team&mdash;one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry&rsquo;s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.</div><div>
</div><div>
SME&amp;C is more than a sales organization&mdash;it&rsquo;s a culture of innovation, opportunity, and inclusivity. Here, you&rsquo;ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&amp;C can be the next step in your career. Together, we are shaping the future of business.</div><div>
</div><div>
As a Digital Security Specialist, you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales strategies by leveraging various programs and offers. Additionally, you will be responsible for selling cloud services and platforms tailored for our managed customers. Furthermore, you will play a significant role in enabling AI and Digital transformation momentum for our customers, partners, and Microsoft.</div><div>
</div><div>
In the Security Specialists team, we are looking for passionate, experienced, and credible specialist sellers with a drive for developing and winning strategic opportunities that deliver end-to-end security thought leadership driving significant customer value and enabling transformational customer outcomes. As a Security Specialist you will build digital transformation security strategies with customers, collaborating across different groups inside the Customer environment to successfully enable them to be more secure. You will lead consultative customer conversations and collaborate on the planning, orchestration and execution of end-to-end Security opportunities with internal stakeholders and partners to cross-sell and up-sell. This opportunity will allow you to learn and accelerate your career growth, honing your solution sales and collaboration skills and deepening your end-to-end security expertise. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your cloud expertise.</div> 
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
Responsibilities 
Sales Excellence (Security Focus)<ul><li>
Builds and transforms new markets by leveraging security expertise, technical and industry knowledge, partners, and resources; leads a team to explore secure business and emerging opportunities to optimize the portfolio and facilitate customer innovation.</li><li>
Reviews feedback reports and sets long-term strategies aimed at maintaining client satisfaction and trust; coaches others on ensuring customer/partner satisfaction and reducing risk by establishing recovery action plans to improve clients' overall experience; manages and/or orchestrates secure sales and delivery success through the account team and pursuit team.</li><li>
Engages with internal and external stakeholders on business planning and rhythm-of-business (ROB) meetings to review and plan for strategic accounts across territories with a focus on security priorities.</li><li>
Collaborates with extended sales team, partners, and marketing to lead business analysis (e.g., whitespace analysis, identify industry and security trends) to pursue high-potential customers and develop a target list of potential business; acts as a thought leader and validates opinions and perspectives from business and security analysis.</li><li>
Manages the end-to-end business for strategic accounts across the organization; leads forecasting for accounts and develops a portfolio and territory plan to drive intentional selling with on-strategy engagements in high-propensity accounts; mentors less experienced team members on secure solution selling.</li><li>
Completes required training and obtains relevant security certifications aligned to the role and workload/industry; proactively seeks training, including information that adds to the understanding of customers' security posture, and shares it with team members.</li></ul> 
Sales Execution (Security Focus)<ul><li>
Proactively builds external stakeholder network and leverages internal partners to engage external stakeholders; acts as a thought leader and security advisor to executive-level business decision makers at the customer's/partner's business; guides others on identifying and engaging decision makers and stakeholders to expand secure relationships.</li><li>
Explores and assesses the needs of strategic/high-potential customers; articulates business value and long-term implications for customer security posture; collaborates with internal teams, partners, and services to lead the proposal or development of secure solutions that align with customer and Microsoft priorities; analyzes market and threat trends to identify opportunities for new security solutions.</li><li>
Develops strategies for driving and closing strategic and/or prioritized opportunities; collaborates with account teams to ensure alignment with the account strategy and plan; leads deal execution with the deal teams across the organization; coaches others on the implementation of close plans to de-risk and drive predictable deal closure.</li><li>
Brings impactful security and compliance insights into customer engagements and closes deals with customers; acts as a thought leader across solution areas to advise customers on secure digital transformation with a challenger mindset that accounts for customers' business needs and priorities; leads virtual transformational shifts to drive deployment and create secure business value for customers.</li><li>
Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads; leads conversations with strategic/high-potential customers along with account teams or partners; facilitates the account team unit (ATU) to build pipeline in collaboration with partners and services; guides others on social selling; applies Microsoft's sales process (MSP) to determine the quality of the opportunity and educate customers on how to best address their security needs.</li><li>
Drives consumption and grows business with existing strategic customers by initiating conversations, guiding others on demos or quotes, and collaborating with partners or internal teams (e.g., Technical Sales Professionals, global black belts [GBBs]); ensures rapid and robust deployment plan at point of sale that is validated by services and partners; identifies, articulates, and facilitates the removal of blockers to secure consumption.</li></ul> 
Scaling and Collaboration<ul><li>
Leads the sales orchestration to proactively drive deal closure by identifying and aligning internal stakeholders as well as leveraging and expanding relationships with partners; applies a holistic approach to build network across territories; positions opportunities to promote collaboration and participation with a security-first mindset.</li><li>
Leads the planning and execution on opportunities with resources and partners to cross-sell, up-sell, and co-sell security solutions; validates partner solution relevance for customers; provides input and feedback to One Commercial Partner (OCP) on developing partner strategies and secure consumption plans.</li></ul> 
Technical Expertise<ul><li>
Leverages and shares security competitor knowledge across solution areas as a subject matter expert to inform decisions on pursuit or withdrawal; collaborates with the &quot;compete&quot; global black belts (GBBs) to proactively provide analysis of the competitive security landscape; leads communication to provide feedback to other teams (e.g., sales, marketing, engineering) on future product trends or security blockers.</li></ul> 

Qualifications 
<h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
Bachelor&rsquo;s Degree in Computer Science, Information Technology, Business Administration, or a related field.</li><li>
Proven track record of success in technology-related sales or account management, demonstrating ability to manage complex customer engagements and deliver business outcomes.</li><li>
Strong experience in building and maintaining strategic relationships with enterprise customers and partners.</li><li>
Deep understanding of digital transformation, cloud technologies, and security solutions.</li><li>
This role requires proficiency in written, reading and conversational English and Arabic.</li></ul><h3 class="jobSectionHeader">
Preferred Qualifications</h3><ul><li>
Advanced degree such as a Master&rsquo;s in Business Administration (MBA), Information Technology, or related discipline.</li><li>
Demonstrated expertise in leading solution or services sales engagements across multiple industries.</li><li>
Extensive experience in developing account strategies, driving consumption growth, and orchestrating cross-functional teams to achieve business objectives.</li><li>
Recognized ability to influence executive decision-makers and guide customers through transformational change.</li></ul> 
 
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. 
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.</div>

Security Sales Specialist

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