security support analyst

Penda Aiken, Inc.

<div><h2 class="jobSectionHeader"><b>Job Description: Help Desk &amp; Security Support Analyst</b></h2>
<p><b>Location:</b> Albany, NY (Hybrid Eligible after training)</p>
<p><b>Client:</b> Statewide Financial System (SFS)</p>
<p><b>Schedule:</b> Mon &ndash; Fri | 8:00 AM &ndash; 5:30 PM (40 Hours/Week)</p>
<h3 class="jobSectionHeader"><b>Role Summary</b></h3>
<p>Join the frontline support team for the <b>New York Statewide Financial System (SFS)</b>. In this role, you will provide critical Tier 1 technical and functional support for help desk inquiries and security incidents. You will act as the first point of contact for state agency users, ensuring financial system stability and data integrity across New York State government operations.</p>
<h3 class="jobSectionHeader"><b>Core Responsibilities</b></h3>
<ul><li><p><b>First-Line Support:</b> Monitor and respond to high-volume phone and email inquiries regarding SFS navigation, access, and reporting.</p>
</li><li><p><b>Incident Documentation:</b> Accurately log all issues and requests within the ticket management system (ServiceNow) during the initial contact.</p>
</li><li><p><b>Problem Analysis:</b> Leverage the SFS knowledge base to troubleshoot user issues, pinpoint resolutions, and provide &quot;how-to&quot; guidance.</p>
</li><li><p><b>System Maintenance:</b> Maintain a deep working knowledge of SFS procedures, processing requirements, and security protocols.</p>
</li><li><p><b>Escalation:</b> Identify complex issues requiring specialized attention and route them to second-line support teams or the Help Desk Supervisor.</p>
</li><li><p><b>Technical Tasks:</b> Execute SQL scripts or queries (as needed) to research data issues and participate in system workgroups.</p>
</li></ul><h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li><p><b>Technical Aptitude:</b> Proficiency in <b>MS Windows, Outlook, Excel, and Word</b>. Familiarity with <b>SharePoint</b> and <b>SQL</b> is highly desirable.</p>
</li><li><p><b>Software Experience:</b> Experience with <b>ServiceNow</b> or similar ticket/case management software is a strong plus.</p>
</li><li><p><b>Knowledge Base:</b> Basic understanding of accounting principles is preferred to better assist with financial system queries.</p>
</li><li><p><b>Communication:</b> Exceptional written and verbal communication skills; ability to draft non-technical correspondence for a professional audience.</p>
</li><li><p><b>Education:</b> High School Diploma required; a degree in <b>Computer Science</b> or a related field is preferred.</p>
</li></ul><h3 class="jobSectionHeader"><b>Work Environment &amp; Telecommuting</b></h3>
<ul><li><p><b>Initial Training:</b> 100% on-site in Albany to ensure full immersion in system training.</p>
</li><li><p><b>Hybrid Eligibility:</b> Once reliability and job proficiency are confirmed, candidates may apply for a hybrid schedule (minimum <b>50% on-site</b>).</p>
</li><li><p><b>Remote Requirements:</b> If approved for remote work, SFS provides equipment. Candidates must provide their own high-speed internet and phone connection.</p>
</li><li><p><b>Flexibility:</b> Candidates must be willing to report to the office on scheduled telecommute days if operational needs arise.</p></li></ul></div>

Computer Support Specialist

Metro One LPSG

<div><div><div><b>SOC ANALYST</b></div><br>
<div></div>
<div>
M1 Global is seeking an SOC Analyst who views security as a core component of operational excellence. This role serves as a centralized hub for physical security operations, responsible for real-time alarm monitoring, incident triage, and coordinated response. The SOC Analyst leads communication during routine and crisis events, supports business continuity efforts, and ensures compliance with established security procedures.</div><br>
<div></div>
<div><b>
SCHEDULE: On-Call (Part Time)</b></div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<ul><li>
Monitor and analyze alarms, access control, and intrusion systems to identify true threats and reduce false positives</li><li>
Audit and review security systems to identify vulnerabilities and recommend improvements</li><li>
Coordinate and dispatch resources during security incidents, serving as the primary communication hub</li><li>
Lead communication during crisis events, including preparedness alerts and business continuity actions</li><li>
Support commissioning, testing, and configuration of new or upgraded security systems</li><li>
Compile documentation and evidence for reports, audits, and investigations</li><li>
Refine security procedures based on evolving threats and operational needs</li></ul><br>
<div></div>
<div><b>
Communication &amp; Compliance</b></div>
<ul><li>
Provide clear, calm communication during rapidly evolving situations</li><li>
Escalate incidents according to established procedures</li><li>
Collaborate with internal teams and client representatives</li><li>
Follow all SOC SOPs, post orders, and regulatory requirements</li><li>
Participate in drills, tabletop exercises, and ongoing training</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b></div>
<ul><li>
High school diploma or equivalent (college coursework in security or criminal justice preferred)</li><li>
Prior experience in a SOC, command center, alarm monitoring, or physical security environment</li><li>
Familiarity with video surveillance, access control, and alarm systems</li><li>
Strong situational awareness, decision-making, and stress management skills</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li></ul><br>
<div></div>
<div><b>
Pay &amp; Benefits</b></div>
<ul><li>
Competitive pay</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li><li>
Ongoing training and professional development opportunities</li></ul><div><br>
We are Equal Opportunity Employer</div></div></div>

Security Operations Center (SOC) Analyst

<div><div><div><div><div>M1 Global is seeking an SOC Analyst who views security as a core component of operational excellence. This role serves as a centralized hub for physical security operations, responsible for real-time alarm monitoring, incident triage, and coordinated response. The SOC Analyst leads communication during routine and crisis events, supports business continuity efforts, and ensures compliance with established security procedures.</div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<ul><li>
Monitor and analyze alarms, access control, and intrusion systems to identify true threats and reduce false positives</li><li>
Audit and review security systems to identify vulnerabilities and recommend improvements</li><li>
Coordinate and dispatch resources during security incidents, serving as the primary communication hub</li><li>
Lead communication during crisis events, including preparedness alerts and business continuity actions</li><li>
Support commissioning, testing, and configuration of new or upgraded security systems</li><li>
Compile documentation and evidence for reports, audits, and investigations</li><li>
Refine security procedures based on evolving threats and operational needs</li></ul><br>
<div></div>
<div><b>
Communication &amp; Compliance</b></div>
<ul><li>
Provide clear, calm communication during rapidly evolving situations</li><li>
Escalate incidents according to established procedures</li><li>
Collaborate with internal teams and client representatives</li><li>
Follow all SOC SOPs, post orders, and regulatory requirements</li><li>
Participate in drills, tabletop exercises, and ongoing training</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b></div>
<ul><li>
High school diploma or equivalent (college coursework in security or criminal justice preferred)</li><li>
Prior experience in a SOC, command center, alarm monitoring, or physical security environment</li><li>
Familiarity with video surveillance, access control, and alarm systems</li><li>
Strong situational awareness, decision-making, and stress management skills</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li></ul><br>
<div></div>
<div><b>
Pay &amp; Benefits</b></div>
<ul><li>
Competitive pay</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li><li>
Ongoing training and professional development opportunities</li></ul><div><br>
We are Equal Opportunity Employer</div></div></div></div></div>

Security Operations Center (SOC) Analyst - M1 Global

<div><div><div><div><div><div>M1 Global is seeking an SOC Analyst who views security as a core component of operational excellence. This role serves as a centralized hub for physical security operations, responsible for real-time alarm monitoring, incident triage, and coordinated response. The SOC Analyst leads communication during routine and crisis events, supports business continuity efforts, and ensures compliance with established security procedures.</div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<ul><li>
Monitor and analyze alarms, access control, and intrusion systems to identify true threats and reduce false positives</li><li>
Audit and review security systems to identify vulnerabilities and recommend improvements</li><li>
Coordinate and dispatch resources during security incidents, serving as the primary communication hub</li><li>
Lead communication during crisis events, including preparedness alerts and business continuity actions</li><li>
Support commissioning, testing, and configuration of new or upgraded security systems</li><li>
Compile documentation and evidence for reports, audits, and investigations</li><li>
Refine security procedures based on evolving threats and operational needs</li></ul><br>
<div></div>
<div><b>
Communication &amp; Compliance</b></div>
<ul><li>
Provide clear, calm communication during rapidly evolving situations</li><li>
Escalate incidents according to established procedures</li><li>
Collaborate with internal teams and client representatives</li><li>
Follow all SOC SOPs, post orders, and regulatory requirements</li><li>
Participate in drills, tabletop exercises, and ongoing training</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b></div>
<ul><li>
High school diploma or equivalent (college coursework in security or criminal justice preferred)</li><li>
Prior experience in a SOC, command center, alarm monitoring, or physical security environment</li><li>
Familiarity with video surveillance, access control, and alarm systems</li><li>
Strong situational awareness, decision-making, and stress management skills</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li></ul><br>
<div></div>
<div><b>
Pay &amp; Benefits</b></div>
<ul><li>
Competitive pay</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li><li>
Ongoing training and professional development opportunities</li></ul><div><br>
We are Equal Opportunity Employer</div>
</div>
</div></div></div><p>Ability to obtain a TN state security license</p></div>

<div><div><div><div><ul><li><div><div><div><div><div><div><div><div>M1 Global is seeking an SOC Analyst who views security as a core component of operational excellence. This role serves as a centralized hub for physical security operations, responsible for real-time alarm monitoring, incident triage, and coordinated response. The SOC Analyst leads communication during routine and crisis events, supports business continuity efforts, and ensures compliance with established security procedures.</div><br>
<div></div>
<div><b>
Key Responsibilities</b></div>
<ul><li>
Monitor and analyze alarms, access control, and intrusion systems to identify true threats and reduce false positives</li><li>
Audit and review security systems to identify vulnerabilities and recommend improvements</li><li>
Coordinate and dispatch resources during security incidents, serving as the primary communication hub</li><li>
Lead communication during crisis events, including preparedness alerts and business continuity actions</li><li>
Support commissioning, testing, and configuration of new or upgraded security systems</li><li>
Compile documentation and evidence for reports, audits, and investigations</li><li>
Refine security procedures based on evolving threats and operational needs</li></ul><br>
<div></div>
<div><b>
Communication &amp; Compliance</b></div>
<ul><li>
Provide clear, calm communication during rapidly evolving situations</li><li>
Escalate incidents according to established procedures</li><li>
Collaborate with internal teams and client representatives</li><li>
Follow all SOC SOPs, post orders, and regulatory requirements</li><li>
Participate in drills, tabletop exercises, and ongoing training</li></ul><br>
<div></div>
<div><b>
Required Qualifications</b></div>
<ul><li>
High school diploma or equivalent (college coursework in security or criminal justice preferred)</li><li>
Prior experience in a SOC, command center, alarm monitoring, or physical security environment</li><li>
Familiarity with video surveillance, access control, and alarm systems</li><li>
Strong situational awareness, decision-making, and stress management skills</li><li>
Ability to work rotating shifts, including nights, weekends, and holidays</li></ul><br>
<div></div>
<div><b>
Pay &amp; Benefits</b></div>
<ul><li>
Competitive pay</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
401(k)</li><li>
Ongoing training and professional development opportunities</li></ul><div><br>
We are Equal Opportunity Employer</div></div></div></div></div></div></div></div></li></ul></div></div></div></div><div></div>

DicoTech Corvit Technologies Consulting and Trading and Services

<p><b>Onsite Security Analyst L1 Resource:</b></p><p>Professional support for security event monitoring &amp; alert triage</p><p><b>Detailed Description </b>:</p><p>Professional support for security event monitoring &amp; alert triage, Initial incident identification, SOP based response actions consulting and recommendation, Escalation &amp; documentation</p><p><b>Primary Skill Set (SKU)</b>:</p><p>Basic Splunk &amp; SPL knowledge, security log monitoring, alert triage, understanding of common cyber threats, and clear incident documentation with timely escalation.</p><p><b>Any Certificate or License Requirement</b>:</p><p>Splunk Core Certified User<br/>Splunk Core Certified Power User (basic level)</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

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