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senior account executive

Sophos Technology GmbH

<div><div><div>About Us</div><div>
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos&rsquo; complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.</div><div></div><div> 
Role Summary</div><div></div><div> 
The Enterprise Account Executive will lead Sophos&rsquo; engagement across UAE Government entities - including federal and emirate‑level ministries, authorities, public agencies, and state‑owned/ government‑controlled enterprises (SOEs/GCEs). The role requires a strategic, consultative seller who can build trusted senior relationships, win net‑new government logos, and expand Sophos&rsquo; footprint across existing public sector accounts. Success requires deep familiarity with government procurement, tendering, information assurance requirements, and the public sector channel ecosystem in the UAE.</div></div>
<div><div><h3 class="jobSectionHeader">What You Will Do</h3><ul><li><ul><li>
Own executive relationships and accountability for strategic UAE Government accounts, ensuring growth, satisfaction, and long‑term partnership.</li><li>
Acquire new government logos and expand existing accounts via proactive prospecting, value‑based proposals, cross‑sell, and upsell.</li><li>
Engage senior stakeholders (CIO/CISO, DGs, program directors, procurement) in Arabic and English, positioning Sophos as a trusted cybersecurity partner.</li><li>
Lead the end‑to‑end public sector sales cycle - qualification, scoping/solutioning, business case, negotiation, and closure - coordinating pre‑sales, product, marketing, customer success, and support.</li><li>
Run rigorous account planning and execution: whitespace analysis, stakeholder mapping, pursuit strategy, and targeted campaigns/pilots to accelerate adoption.</li><li>
Deliver quarterly revenue goals through disciplined pipeline creation and governance, CRM hygiene (Salesforce, Clari, Power BI), and high‑accuracy forecasting.</li><li>
Apply MEDDPICC methodology to manage complex public‑sector opportunities - driving disciplined qualification, structured deal progression, executive alignment, and consistent opportunity reviews with sales leadership to improve win rates and forecast accuracy</li><li>
Partner‑led growth: collaborate with public‑sector‑focused distributors, SIs, and key resellers on joint account plans, deal registration, frameworks, and field events.</li><li>
Own government tender participation (RFI/RFQ/RFP/ITQ): manage requirements, compliance/eligibility, documentation in Arabic/English, pricing strategy, and internal approvals.</li><li>
Territory coverage &amp; in‑country travel: execute field plans across all Emirates&mdash;regular onsite meetings with ministries, authorities, agencies, and SOEs.</li><li>
Deal governance &amp; risk management: identify blockers and dependencies in large programs and drive mitigation with sales leadership, finance, legal, and delivery.</li><li>
Market, regulatory, and competitive intelligence: track UAE public sector cybersecurity priorities, information assurance expectations, data‑residency/sovereignty needs, and competitive moves; feed insights to product and marketing.</li><li>
Champion customer success and referenceability through smooth handovers, adoption milestones, measurable value realization, and case studies/references.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">What You Will Bring</h3><ul><li><ul><li>
Bachelor&rsquo;s degree in Business, Information Security, Computer Science, or related field.</li><li>
10+ years of quota‑carrying enterprise sales, with 5+ years selling into UAE Government (federal and emirate‑level entities, authorities, SOEs/GCEs).</li><li>
Proven record closing complex, high‑value cybersecurity or enterprise technology deals in the public sector.</li><li>
Deep understanding of UAE government procurement and tendering, including RFI/RFQ/RFP, framework agreements, vendor registration, compliance, and evaluation criteria.</li><li>
Demonstrated success with strategic account planning, senior stakeholder engagement, and value‑based solution selling in the public sector.</li><li>
Expertise across cybersecurity domains: Managed/Advisory Services, MDR/XDR, Endpoint (EPP), Firewall, Cloud Security, Zero‑Trust architectures (and related governance/assurance considerations).</li><li>
Proficiency with Salesforce, Clari, and Power BI for pipeline management and forecasting.</li><li>
Outstanding communication, negotiation, and executive presentation skills.</li><li>
Highly consultative, customer‑value mindset; strong long‑term relationship builder.</li><li>
Fluency in Arabic and English (mandatory) to conduct executive meetings and manage tender/commercial documentation.</li><li>
Willingness and ability to travel extensively across the UAE for high‑touch field engagement.</li><li>
Channel fluency: experience working with public‑sector distributors, leading SIs, and executing joint sales motions.</li></ul></li></ul></div></div>
<div><div>Ready to Join Us?</div><div>
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back &ndash; we encourage you to apply. 
</div><div></div> 
<div>What's Great About Sophos?</div><ul><li>Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.</li><li>Our people &ndash; we innovate and create, all of which are accompanied by a great sense of fun and team spirit</li><li>Employee-led diversity and inclusion networks that build community and provide education and advocacy</li><li>Annual charity and fundraising initiatives and volunteer days for employees to support local communities</li><li>Global employee sustainability initiatives to reduce our environmental footprint</li><li>Global fitness and trivia competitions to keep our bodies and minds sharp</li><li>Global wellbeing days for employees to relax and recharge</li><li>Monthly wellbeing webinars and training to support employee health and wellbeing</li></ul><div></div><div> 
Our Commitment To You</div><div>
We&rsquo;re proud of the diverse and inclusive environment we have at Sophos, and we&rsquo;re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.</div><div></div><div> 
Data Protection</div><div>
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos&rsquo; data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos</div></div>
<div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div></div></div>

Senior Enterprise Account Executive – UAE Government Sector

Liventra Properties

Job Title: Amazon Key Account Executive &ndash; UAE Experience RequiredLocation: Liventra Properties, Al Muraqqabat, Deira, Dubai, UAE Job Type: Full-Time Salary: AED 5,000/month Reports To: Managing Director (MD)About the RoleLiventra Properties is looking for a proactive and results-driven Amazon Key Account Executive to take full ownership of our Amazon Seller accounts. This role requires managing account operations, driving sales growth, and optimizing profitability, with direct reporting to the MD.Key Responsibilities<ul><li>Manage Amazon Seller &amp; Vendor Central accounts daily</li><li>Optimize product listings to boost visibility and sales</li><li>Plan and execute Amazon PPC campaigns and promotions</li><li>Monitor inventory, pricing, Buy Box, and order fulfillment</li><li>Handle customer queries, reviews, and account health issues</li><li>Ensure full compliance with Amazon policies</li><li>Prepare weekly and monthly reports for the MD</li><li>Identify growth opportunities and cost optimization strategies</li></ul>KPIs / Performance Metrics<ul><li>Revenue growth month-on-month</li><li>Conversion rate improvement for listings</li><li>Optimized ACoS / ROAS for advertising campaigns</li><li>Maintain strong account health metrics</li><li>Efficient inventory control</li><li>High customer satisfaction and response time</li><li>Accurate and timely reporting to MD</li></ul>Candidate Requirements<ul><li>Minimum 2 years UAE experience managing Amazon Seller Central accounts (mandatory)</li><li>Strong understanding of Amazon SEO, PPC, and ranking algorithms</li><li>Proven ability to analyze data and drive measurable results</li><li>High accountability, ownership, and independent working ability</li><li>Experience reporting to senior management</li></ul>Additional Requirements (Mandatory)<ul><li>Must hold a valid self-sponsored UAE visa</li><li>Male candidate preferred</li><li>Immediate joiners preferred</li></ul>What We Offer<ul><li>Stable full-time position</li><li>Direct reporting to Managing Director</li><li>Hands-on exposure to live Amazon accounts</li><li>Performance-driven work culture</li><li>Opportunity to scale and manage Amazon operations</li></ul>How to Apply (Mandatory) Email to : admin@liventraproperties.com; sales@liventraproperties.comCandidates must submit ALL of the following: 1️ Updated CV with updated photo/ Resume 2️ 1-minute professional self-introduction video 3️ Work presentation (ppt) showcasing past or recent Amazon projects handled successfullyWalk-In InterviewsOffice 306, Binsougat Building, Al Muraqqabat, Deira, Dubai Monday &ndash; Thursdays / 11:00 AM &ndash; 6:00 PMApplications without video introduction and work presentation will not be considered.Job Type: Full-TimeJob Type: Full-time

Key Account Executive - Amazon

IN2-SaaS | International Software-as-a-Service Recruiters

<div>
 
 Are you a high-achieving sales professional looking to play a defining role in a global software success story? We are IN2-AV, and we&rsquo;ve partnered with a market-leading innovator in workplace technology to find a strategic Senior Account Executive to lead their expansion across the Middle East.
 
 
 
 
 
 Our client provides an elite, omnichannel platform that harmonizes internal communications and workplace experiences for over 6,000 organizations worldwide. This is an opportunity to join a "Great Place to Work" award-winner and drive digital transformation for some of the world&rsquo;s most recognizable brands.
 
 
 
 
 
 
 
 The Opportunity: Growth &amp; Autonomy
 
 
 
 
 
 
 
 This is a high-impact, standalone role where you will be the primary boots on the ground for the Middle East region. While you will operate with significant independence, you are far from alone -you will be fully backed by an established, world-class European support network and subject matter experts to ensure your success.
 
 
 
 
 
 This isn't just a sales seat; it's a growth play. You will have the unique chance to initially cultivate the Middle Eastern market from the ground up, with the long-term potential to build and lead a dedicated team around you as the region scales.
 
 
 
 
 
 
 
 The Mission
 
 
 
 
 
 
 
 Your focus will be on delivering sophisticated SaaS solutions to large-scale organizations (typically 1,000 to 10,000+ employees) across various industries.
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 
 Market Pioneering:
 
 Architect and execute proactive outbound strategies to build a high-quality pipeline from scratch.
 </li>
 <li>
 
 Strategic Consultation:
 
 Lead the full sales cycle, from qualifying leads to delivering tailored product demonstrations that solve complex communication challenges.
 </li>
 <li>
 
 Stakeholder Navigation:
 
 Build influential relationships across IT, HR, Marketing, and Procurement departments to navigate complex enterprise buying cycles.
 </li>
 <li>
 
 Regional Expertise:
 
 Apply your knowledge of local business culture to position our client as the partner of choice in the region.
 </li>
 </ul>
 
 
 
 
 
 
 Your Profile
 
 
 
 
 
 
 
 We are looking for a results-oriented "hunter" who thrives in fast-paced, results-driven environments.
 
 
 
 
 <ul>
 <li>
 
 SaaS Expertise:
 
 8+ years of experience in SaaS sales, specifically closing complex deals within enterprise environments.
 </li>
 <li>
 
 Regional Track Record:
 
 Proven success selling into Middle Eastern organizations with a deep understanding of regional practices.
 </li>
 <li>
 
 Methodical Approach:
 
 Strong outbound prospecting skills and familiarity with structured sales frameworks like MEDDIC.
 </li>
 <li>
 
 Communication Mastery:
 
 Exceptional presentation skills in English; Arabic language skills are highly desirable for this territory.
 </li>
 </ul>
 
 
 
 
 
 
 Why Join This Team?
 
 
 
 
 
 
 
 Our client prides itself on a culture of "bringing your best self" and solving problems proactively. They offer a dynamic environment with driven, flexible individuals who value diversity and trust.
 
</div>

Account Executive - Digital Signage

Indo Global Resources

Senior Logistics ExecutiveJob SummaryThe Senior Logistics Executive is responsible for managing end-to-end logistics execution for international paper and pulp sea shipments, handling ocean freight negotiations and long-term contracts, timely vessel bookings, quarterly forecasting/planning and reporting to management, accurate documentation, and smooth coordination between shippers, consignees, forwarders, and internal teams. The role plays a critical part in maintaining delivery reliability, cash flow planning, and high customer-service standards across global trade operations. The role would involve working with contacts from multiple time zones.Key ResponsibilitiesI. Freight &amp; Shipment Execution<ul><li>Negotiate freight rates and shipment terms with shipping lines and freight forwarders for FOB and other applicable shipments.</li><li>Arrange and confirm vessel bookings in line with mill readiness, customer delivery schedules, and contract terms.</li><li>Forecasting freight movements over the next months/quarter and reporting forecasts to the management to plan shipments smoothly, avoiding severe freight rate fluctuations and ensuring the shipment is executed within planned costs.</li><li>Monitor vessel cut-offs, sailing schedules, transshipments, and port congestion to avoid delays.</li></ul>II. Supplier &amp; Customer Coordination<ul><li>Coordinate closely with suppliers/exporters, freight vendors, forwarders and internal teams to ensure cargo readiness and shipments are aligned.</li><li>Ensure all valid customer requirements (packing, palletization, marking, documentation, special handling, etc.) are incorporated into the Purchase Order or formally communicated in writing to suppliers and Logistics vendors.</li><li>Proactively follow-up with all necessary parties to prevent documentation or loading discrepancies. Self-initiative of predicting and detecting possible mishaps or mistakes in the entire supply chain process is highly important for this role.</li></ul>III. Shipment Tracking &amp; Management Reporting<ul><li>Maintain a comprehensive master shipment tracker covering all orders, ETDs, ETAs, vessel details, BL status, and delivery milestones.</li><li>Prepare and share weekly shipment status reports with the management, highlighting delays, exceptions, risks, and operational issues.</li><li>Track pending shipments, rolled cargo, and critical deliveries to ensure proactive intervention.</li></ul>IV. Documentation &amp; Trade Compliance<ul><li>Coordinate preparation and review of shipping documents including Commercial Invoices, Packing Lists, Bills of Lading, Certificates, and any customer-specific documents.</li><li>Ensure accuracy of weights, grades, quantities, mill references, and consignee details to avoid claims, penalties, or customs delays.</li><li>Ensure compliance with international trade regulations, Incoterms, and internal SOPs.</li></ul>V. Cash Flow &amp; Freight Cost Control<ul><li>Maintain and update logistics-related cash flow requirements for freight payments planning.</li><li>Negotiate better payment terms from freight forwarders and shipping lines.</li><li>Coordinate with Finance for timely release of freight payments and origin charges.</li><li>Monitor freight costs against budgets and negotiated rates to support margin control.</li></ul>VI. Customer Service &amp; Complaint Handling<ul><li>Receive logistics-related customer complaints and immediately coordinate with internal teams and freight forwarders.</li><li>Identify and conduct a root-cause analysis for the source of complaint to derive and propose a solution to the complaint.</li><li>Acknowledge complaints on the same day or latest by the next working day and proactively follow up on the status of corrective actions until closure.</li><li>Support customer communication regarding shipment delays, changes, or force majeure situations.</li></ul>VII. Process Improvement &amp; Operational Excellence<ul><li>Support development and adherence to logistics SOPs and best practices for trading operations.</li><li>Identify process gaps, recurring delays, and cost inefficiencies and recommend improvements to management.</li><li>Maintain strong working relationships with suppliers, forwarders, shipping lines, and internal stakeholders.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Logistics, Supply Chain Management, International Business, or related field.</li><li>Minimum 5&ndash;8 years of experience in international logistics, preferably within paper trading, pulp &amp; paper, or bulk commodity trading.</li><li>Strong working knowledge of Incoterms (FCA, FOB, CFR, CIF, etc.), shipping documentation, and international trade flows.</li><li>Strong experience handling forwarder negotiations, long-term freight contracts and multi-origin and multi-destination shipments.</li></ul>Skills &amp; Competencies<ul><li>Strong freight negotiation and vendor management skills</li><li>Excellent coordination and follow-up abilities</li><li>Advanced Excel and shipment tracking proficiency</li><li>High attention to detail</li><li>Self-initiative of predicting and detecting possible mishaps or mistakes in the supply chain process</li><li>Strong communication and stakeholder management skills</li><li>Excellent time management skills due to tight schedules and working with multiple time-zones</li></ul>Job Types: Full-time, PermanentPay: AED6,500.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Logistics/Accounting: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

Senior Logistics Executive

CHAIN REACTION

<div>Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more.
We are looking for a proactive and experienced Senior Media Executive with expertise in both online and offline media planning and execution. The ideal candidate will manage multi-channel campaigns, leverage audience insights to drive performance, and support strategic media initiatives across digital and traditional platforms.
Requirements
Key Responsibilities:<ul>
<li>
Plan, execute, and optimize media campaigns across digital channels, including Google Ads, Meta Ads Manager, TikTok Ads, and YouTube Audience.
</li><li>Support offline media planning and execution, ensuring alignment with overall marketing objectives.
</li><li>Use audience research and analytics tools such as Ipsos Statex, Global Web Index, and either X Plan or Z Plan to inform media strategies.
</li><li>Monitor campaign performance, analyze results, and provide actionable insights to improve ROI.
</li><li>Collaborate with internal teams and external partners to ensure media campaigns are aligned with brand guidelines and business goals.
</li><li>Prepare reports, presentations, and dashboards using Microsoft Office, with strong focus on Excel for data handling and PowerPoint for stakeholder communication.
</li></ul>Required Skills &amp; Qualifications:<ul><li>
2 - 3 years of relevant experience</li></ul><ul>
<li>Proven experience managing digital media campaigns across biddable platforms (Google, Meta, TikTok, YouTube).
</li><li>Extensive experience in the UAE market</li>
<li>Agency experience is a plus</li>
<li>Familiarity with audience research tools such as Ipsos Statex, Global Web Index, and either X Plan or Z Plan.
</li><li>Strong working knowledge of Microsoft Office, especially Excel and PowerPoint.
</li><li>Solid analytical skills, with the ability to interpret data and translate it into actionable media recommendations.
</li><li>Excellent organizational, communication, and multitasking abilities.
</li><li>Experience in planning and executing both online and offline media campaigns.
</li></ul>Benefits
Joining our team ensures that your opinions matter, providing you with a platform to express yourself. You will experience continuous growth, and learning opportunities, and be empowered to push your limits. We are dedicated to fostering a positive environment that prioritizes your well-being and health. Collaborate with a strong and supportive team that is committed to motivating you both in your personal and professional journey.</div>

Senior Media Executive

Amazon Account Executive &ndash; UAE Experience RequiredLocation: Liventra Properties , Al Murraqabat , Deira Dubai United Arab Emirates Job Type: Full-time Salary: AED 5,000 per month Reports To: Managing Director (MD)Job OverviewWe are hiring a performance-driven Amazon Account Executive to manage and grow our Amazon Seller accounts. This role involves full ownership of account operations, sales growth, and profitability, with direct reporting to the Managing Director and performance measured through clear KPIs.Key Responsibilities<ul><li>Manage daily operations of Amazon Seller/Vendor Central</li><li>Create, optimize, and maintain product listings for higher visibility and conversions</li><li>Plan, execute, and optimize Amazon PPC campaigns</li><li>Monitor inventory, pricing, Buy Box performance, and order fulfillment</li><li>Manage customer communications, reviews, and account health</li><li>Ensure full compliance with Amazon policies and standards</li><li>Prepare weekly and monthly performance reports for MD</li><li>Identify growth opportunities, cost optimization, and scalability strategies</li></ul>Performance KPIs<ul><li>Month-on-month sales and revenue growth</li><li>Improved conversion rates</li><li>Optimized Advertising ROI (ACoS / ROAS)</li><li>Strong account health metrics (ODR, shipment rate, policy compliance)</li><li>Efficient inventory control with minimal dead stock</li><li>High customer satisfaction and response time</li><li>Accurate and timely reporting to management</li></ul>Required Qualifications<ul><li>Minimum 2 years of UAE experience managing Amazon Seller Central accounts (mandatory)</li><li>Strong knowledge of Amazon SEO, PPC, and ranking algorithms</li><li>Proven ability to analyze data and drive measurable results</li><li>High accountability, ownership, and independent working ability</li><li>Experience reporting directly to senior management</li></ul>Additional Requirements (Mandatory)<ul><li>Must hold a valid self-sponsored visa</li><li>Male candidate preferred</li><li>Immediate joiners preferred</li></ul>What We Offer<ul><li>Stable full-time role</li><li>Direct exposure and reporting to Managing Director</li><li>Performance-driven work environment</li><li>Opportunity to manage and scale live Amazon accounts</li></ul>How to Apply (Mandatory Submission)Candidates must submit ALL of the following:1️ Updated CV / Resume with latest photo included 2️ 1-minute professional self-introduction video 3️ Work presentation showcasing past or recent Amazon projects successfully handledEmail: admin@liventraproperties.com ; sales@admin@liventraproperties.comWalk-In Interviews: Candidates may also visit directly for an interview at: Office 306, Binsougat Building, Al Muraqqabat, Deira, Dubai Monday to Thursday 11:00 AM &ndash; 6:00 PMApplications without the required video introduction and work presentation may not be considered. Job Type: Full-time

Amazon Account Executive

Al Ghurair Asset Management LLC

<div>
 
 We are looking for an
 
 Operations Manager / Executive
 
 to join one of our
 
 Facilities Management divisions
 
 . The Operations Manager / Executive will be responsible for overseeing
 
 multi-site soft services operations
 
 while serving as a
 
 strategic client partner
 
 . The primary objective of this role is to ensure
 
 service excellence
 
 , full
 
 contract compliance (SLA/KPIs)
 
 , and
 
 sustainable business growth
 
 in line with
 
 Dubai market standards and local regulations
 
 .
 
 
 
 
 
 🔹 Key Responsibilities
 
 
 
 1. Operational Excellence &amp; Service Delivery
 
 
 <ul>
 <li>
 
 Contract Management:
 
 Oversee end-to-end soft services operations for a diverse portfolio of contracts across Dubai.
 </li>
 <li>
 
 Compliance:
 
 Ensure all services are delivered in strict accordance with SLAs, KPIs, and contractual obligations.
 </li>
 <li>
 
 Resource Optimization:
 
 Manage manpower deployment, monitor productivity, and evaluate site performance to ensure efficiency.
 </li>
 <li>
 
 Regulatory Adherence:
 
 Maintain full compliance with
 
 QHSE standards, Dubai Municipality, SIRA, and MoHRE
 
 regulations.
 </li>
 <li>
 
 Quality Control:
 
 Conduct regular site audits, technical inspections, and performance reviews to maintain high service standards.
 </li>
 </ul>
 
 
 
 
 
 2. Client Relationship &amp; Strategic Account Management
 
 
 <ul>
 <li>
 
 Partnership Building:
 
 Develop and maintain long-term, high-value relationships with key client stakeholders.
 </li>
 <li>
 
 Escalation Management:
 
 Act as the primary point of contact for client inquiries, proactively resolving escalations and operational issues.
 </li>
 <li>
 
 Business Reviews:
 
 Lead Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR) to present performance data and continuous improvement plans.
 </li>
 <li>
 
 Advocacy:
 
 Act as the "voice of the client" internally to ensure all operational teams align with client expectations.
 </li>
 </ul>
 
 
 
 
 
 3. Strategic Growth &amp; Commercial Acumen
 
 
 <ul>
 <li>
 
 Account Planning:
 
 Develop and execute strategic account plans to meet both client and company objectives.
 </li>
 <li>
 
 Revenue Generation:
 
 Identify and drive upselling and cross-selling opportunities (additional services, specialized cleaning, etc.) within existing contracts.
 </li>
 <li>
 
 Market Expansion:
 
 Proactively identify opportunities to increase market share and support the sales team in contract renewals and expansions.
 </li>
 <li>
 
 Commercial Coordination:
 
 Collaborate with Sales, HR, Finance, and Procurement to ensure seamless mobilization and profitable service delivery.
 </li>
 </ul>
 
 
 
 
 
 4. Performance Analytics &amp; Reporting
 
 
 <ul>
 <li>
 
 Data-Driven Insights:
 
 Track and analyze KPIs, operational data, and client feedback trends.
 </li>
 <li>
 
 Management Reporting:
 
 Prepare comprehensive operational reports for senior management, highlighting risks, achievements, and financial performance.
 </li>
 <li>
 
 Continuous Improvement:
 
 Initiate and drive operational "best practice" projects based on performance trends and market dynamics.
 </li>
 </ul>
 
 
 
 
 🔹 Requirements &amp; Qualifications
 
 <ul>
 <li>
 
 Experience:
 
 5&ndash;8+ years of proven experience in
 
 Soft Services Operations
 
 within the UAE.
 </li>
 <li>
 
 Technical Expertise:
 
 Deep exposure to
 
 Pest Control, Security Services (SIRA), and Specialized Cleaning/FM
 
 .
 </li>
 <li>
 
 Regulatory Knowledge:
 
 Thorough understanding of Dubai authority requirements and labor laws.
 </li>
 <li>
 
 Leadership:
 
 Strong ability to lead large, diverse teams and manage high-level stakeholders.
 </li>
 <li>
 
 Skills:
 
 Advanced negotiation, analytical, and communication skills.
 </li>
 <li>
 
 Mandatory:
 
 Valid
 
 UAE Driving License
 
 .
 </li>
 </ul>
 
 
</div>

Operations Manager / Executive

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