senior analyst

eClerx

<div><p><b>Job Title </b>: Quality Senior Analyst - Chat/Voice Process
</p><p><b>Job Summary </b>: We are seeking a skilled and detail-oriented BPO Quality Senior Analyst for our Chat/Voice Process to ensure the highest standards of customer service and operational excellence. As a Quality Senior Analyst, you will be responsible for monitoring and assessing the quality of Chat/Voice interactions between our customer service representatives and customers. Your primary focus will be to analyze Chat/Voice transcripts, provide feedback, and identify areas for improvement to enhance customer satisfaction and achieve key performance indicators.
</p><p>Responsibilities:
</p><div><ul><li>Monitor and evaluate Chat/Voice interactions between customer service representatives and customers to ensure adherence to quality standards and company guidelines.
</li></ul><ul><li>Analyze Chat/Voice transcripts for accuracy, completeness, and compliance with established protocols and procedures.
</li></ul><ul><li>Identify and assess customer service representatives' performance gaps and areas for improvement based on quality metrics and performance standards.
</li></ul><ul><li>Provide constructive and timely feedback to customer service representatives on their Chat/Voice interactions, highlighting areas of strength and areas needing improvement.
</li></ul><ul><li>Collaborate with the training team to develop and deliver training programs to address knowledge and skill gaps identified during quality evaluations.
</li></ul><ul><li>Maintain accurate records of quality evaluations, performance metrics, and feedback provided to customer service representatives.
</li></ul><ul><li>Generate comprehensive reports on quality performance, trends, and improvement opportunities for management review.
</li></ul><ul><li>Participate in calibration sessions with other quality Senior analysts to ensure consistent evaluation and scoring of Chat/Voice interactions.
</li></ul><ul><li>Stay updated with industry best practices and trends in customer service and Chat/Voice processes to continuously improve the quality evaluation process.
</li></ul><ul><li>Collaborate with team leads and operations managers to implement quality improvement initiatives and achieve performance targets.
</li></ul></div><p>Requirements:
</p><div><ul><li>Bachelor's degree in any discipline or equivalent work experience in a customer service or BPO environment.
</li></ul><ul><li>Proven experience as a Quality Senior Analyst in a BPO setting, preferably with experience in Chat/Voice process evaluation.
</li></ul><ul><li>Excellent verbal and written communication skills with a keen eye for detail.
</li></ul><ul><li>Strong analytical and problem-solving abilities to assess Chat/Voice interactions and identify areas for improvement.
</li></ul><ul><li>Familiarity with quality monitoring tools and Chat/Voice platforms.
</li></ul><ul><li>Ability to work independently and as part of a team, managing multiple priorities and deadlines effectively.
</li></ul><ul><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience generating reports.
</li></ul><ul><li>Knowledge of customer service principles and practices.
</li></ul><ul><li>Strong coaching and mentoring skills to provide feedback and guidance to customer service representatives.
</li></ul><ul><li>Flexibility to adapt to changing business needs and work in shifts, if required.
</li></ul><ul><li>The Quality Senior Analyst plays a crucial role in maintaining the highest standards of customer service and ensuring operational excellence in the Chat/Voice process. If you have a passion for quality, excellent analytical skills, and a desire to drive continuous improvement, we encourage you to apply for this position.</li></ul></div></div>

Senior Analyst

LatentView Analytics

<p></p><div><div><div>About the Company : Autodesk</div><div><br>
Autodesk is a San Francisco-based American multinational software corporation that provides 3D design, engineering, and entertainment software and services. Founded in 1982, the company serves industries such as architecture, engineering, construction, manufacturing, and media and entertainment.</div><div></div><div><br>
Designation: Senior Analyst<br>
Experience: 4 to 6 years<br>
Location: Remote, Karnataka (BLR)</div><div></div><div><br>
Job Description:<br>
Senior Data Analyst</div><div></div><div><br>
Responsibilities:</div><ul><li>
 Bridge between data team and business users - turn data into insights using story telling
</li><li> Able to perform exploratory analysis, corelation analysis, hypothesis testing</li><li>
 Strong communication skills</li><li>
 collaborate with multiple stakeholders</li><li>
 Good in SQL &amp; Python
</li><li> Snowflake knowledge will be plus</li><li>
 4+ years experience</li></ul><div></div><div><br>
Skills:<br>
4 to 6 years Data Analytics Domain</div><div>
Data Analyst - strong in SQL &amp; Python</div><div>
Snowflake</div></div></div><div></div>
<br><div><div><b>Job Snapshot</b></div><div><div><div>
Updated Date</div><div>
30-12-2025</div></div><div><div>
Job ID</div><div>
J_4177</div></div><div><div>
Location</div>
Remote, Karnataka, India
</div><div><div>Experience</div><div>
4 - 6 Years</div></div><div><div>
Employee Type</div><div>
Permanent</div></div></div></div>

Changeis, Inc.

<div></div><div><div><b>Senior Analyst</b></div>
<div><i>Location: 3 days onsite in DC</i></div>
<div></div><ul><li><i>Federal Experience Preferred, 7 years total experience</i></li></ul>
<div><p>We are seeking a highly motivated Senior Program Analyst with a strong background in program operations, strategic communications, and performance management within a federal environment. This role is ideal for a professional who thrives in a fast-paced, mission-driven setting and is skilled in supporting program planning, analysis, and execution across multiple teams and initiatives.</p>
<p>The Senior Program Analyst will support key business functions, coordinate deliverables, and contribute to strategic communication and performance improvement efforts. The position requires excellent analytical, organizational, and communication skills, as well as the ability to manage multiple priorities in an evolving organizational environment.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li><p>Provide analytical and operational support to mission-oriented business programs.</p>
</li><li><p>Support program planning, coordination, and execution of high-visibility projects across diverse stakeholders.</p>
</li><li><p>Lead task management and performance tracking to ensure deliverables are completed accurately and on time.</p>
</li><li><p>Conduct research, data analysis, and assessments to identify trends, challenges, and opportunities for improvement.</p>
</li><li><p>Draft, edit, and review reports, policies, presentations, and correspondence to support clear and consistent communication.</p>
</li><li><p>Develop and maintain project documentation, meeting summaries, and status updates for leadership review.</p>
</li><li><p>Coordinate with cross-functional teams to ensure effective communication, collaboration, and progress tracking.</p>
</li><li><p>Support the development and implementation of performance metrics and reporting processes.</p>
</li><li><p>Manage content and documents using SharePoint or other content management systems.</p>
</li><li><p>Contribute to organizational change management, process improvement, and strategic planning efforts.</p>
</li><li><p>Maintain oversight of program deliverables, ensuring adherence to established deadlines and quality standards.</p>
</li></ul><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li><p>Minimum of seven (7) years of experience in program management support, business analysis, task management, or communications within a federal or highly regulated environment.</p>
</li><li><p>Bachelor&rsquo;s degree required; advanced degree preferred.</p>
</li><li><p>Demonstrated ability to support complex, mission-oriented programs and coordinate multiple concurrent projects.</p>
</li><li><p>Strong analytical and problem-solving skills, with the ability to interpret and communicate findings clearly.</p>
</li><li><p>Excellent written and verbal communication skills, with experience preparing executive-level reports and materials.</p>
</li><li><p>Knowledge of performance management, organizational change management, and process optimization practices.</p>
</li><li><p>Highly organized with strong attention to detail and ability to manage competing priorities effectively.</p>
</li><li><p>Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) and SharePoint (including site customization and document management).</p>
</li><li><p>Must possess or be eligible to obtain a government security clearance.</p>
</li></ul><h3 class="jobSectionHeader"><b>Preferred Skills</b></h3>
<ul><li><p>Experience writing and editing professional communications such as reports, newsletters, and presentations.</p>
</li><li><p>Familiarity with project management tools, methodologies, and federal program processes.</p>
</li><li><p>Experience coordinating deliverables across multiple government agencies or complex task orders.</p>
</li><li><p>Strong collaboration and interpersonal skills with the ability to work effectively across teams and organizational levels.</p>
</li><li><div>DHS/CBP Experience preferred</div></li></ul></div></div><div></div>

Gregory Martin International

<p><strong>Senior Analyst</strong></p> <p><strong>Location - </strong>Winchester, Hants, Hybrid role</p> <p><strong>Salary - </strong>£40K-£75K plus bonus and benefits</p> <p>Our client islooking for a positive, flexible self-starter to join their team as a Senior Analyst. This is an exciting opportunity to play a leading role in delivering analysis capability as an integral part of a small, agile and growing business.</p> <p>You will have strong data analysis skills, Advanced Excel , including VBA</p> <p>Our client's team of analysts, consultants and Defence SMEs work closely with their customers to deliver high-impact services and solutions. Data science and operational analysis are a key part of their company's capability. They are growing this capability and are looking for a highly motivated and capable Senior Analyst.</p> <p><strong>As Senior Analyst Consultant your role will include:</strong>Using operational analysis approaches to deliver impactful insights to their clients.</p> <ul> <li>Taking a consultative approach to your work, understanding how your work contributes to delivering a great result for clients.</li><li>Using agile approaches to develop models and tools, including requirements capture, design, development, testing and management.</li><li>Collating, managing, structuring, analysing, presenting, and visualising data.</li><li>Deriving unique insights from data to inform senior-level decision making.</li><li>Producing internal and external presentations and reports to summarise processes, findings, recommendations, and decision analysis results.</li><li>Delivering high quality analysis and outputs.</li><li>Taking a leading role in the day-to-day delivery of projects, working closely with clients and the company's team of consultants and analysts.</li></ul> <p>The role as a Senior Analyst will require a blend of working from our office, occasional travel to client sites, and working from home. Our client is happy to consider flexible working arrangements based on individual circumstances.</p> <p>The company's main clients will be based around key UK Defence establishments in the south of England.</p> <p><strong>Experience /Qualifications - Senior Analyst Consultant: </strong></p> <p>The following skills and experience will enable you to excel in this role:</p> <ul> <li>Operational analysis approaches and techniques</li><li>Data analysis and data science</li><li>Experience working within UK MoD</li><li>Stakeholder engagement, requirements gathering and process design.</li><li>A self-starter and team player.</li><li>Good communication skills, enabling you to work confidently with team members and clients.</li><li>Strong organisational and time management skills, with the ability to multi-task and prioritise your work.</li><li>Attention to detail and the drive to see work through to completion.</li><li>A positive and flexible approach to your work.</li><li>Degree, MSc or equivalent experience</li></ul> <p><strong><em>Knowledge and experience of the following is desirable</em></strong><em>:</em></p> <ul> <li>Advanced data analysis in Excel, including VBA.</li><li>Decision making techniques and processes.</li><li>Operating models and organisational design.</li><li>Software development using Python.</li><li>Knowledge of current software development approaches, platforms and best practice.</li><li>Experience of Microsoft365, SharePoint, PowerBI, Dataverse and PowerApps solutions.</li><li>Recent UK Defence Security Clearance (SC) would be of interest but is not essential.</li></ul>  <p><strong>Senior Analyst Consultant - Defence, MOD</strong></p>

Senior Analyst Consultant

Barclays

<div><p>Step into the role of Senior Analyst, where you&rsquo;ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience.</p><p></p><p><br>
You may be assessed on key critical skills relevant for success in role such as:</p><ul><li><p>
Trade settlements, day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.</p></li><li><p>
Managing complete Trade lifecycle with execution, clearance, settlement and resolution.</p></li><li><p>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.</p></li><li><p>
Check work of colleagues within team to meet internal and stakeholder requirements.</p></li><li><p>
Provide specialist advice and support pertaining to own work area.</p></li><li><p>
Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.</p></li><li><p>
Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.</p></li><li><p>
Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.</p></li><li><p>
Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.</p></li><li><p>
Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.</p></li></ul><p></p><p>
Desirable Skillsets:</p><ul><li><p>
Excellent communication skills.</p></li><li><p>
Equity, fund settlements, capital markets, investment banking and record keeping.</p></li><li><p>
Settlement's Process Knowledge - Pre-Matching, Fails Management &amp; Reconciliation.</p></li><li><p>
Product Knowledge - Derivatives, Equities, Fixed Income &amp; Mutual Funds.</p></li></ul><p></p><p>
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.</p><p></p><p>
This role is based out of Chennai.</p>
<p><b>
Purpose of the role</b></p><p>
To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution.</p><p></p><p><b>
Accountabilities</b></p><ul><li><p>
Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.</p></li><li><p>
Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.</p></li><li><p>
Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.</p></li><li><p>
Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.</p></li><li><p>
Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.</p></li><li><p>
Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.</p></li><li><p>
Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.</p></li><li><p>
Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.</p></li></ul><p></p><p><b>
Analyst Expectations</b></p><ul><li><p>
To meet the needs of stakeholders/ customers through specialist advice and support</p></li><li><p>
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.</p></li><li><p>
Likely to have responsibility for specific processes within a team</p></li><li><p>
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.</p></li><li><p>
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L &ndash; Listen and be authentic, E &ndash; Energise and inspire, A &ndash; Align across the enterprise, D &ndash; Develop others.</p></li><li><p>
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.</p></li><li><p>
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.</p></li><li><p>
Check work of colleagues within team to meet internal and stakeholder requirements.</p></li><li><p>
Provide specialist advice and support pertaining to own work area.</p></li><li><p>
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.</p></li><li><p>
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.</p></li><li><p>
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.</p></li><li><p>
Make judgements based on practise and previous experience.</p></li><li><p>
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.</p></li><li><p>
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.</p></li><li><p>
Build relationships with stakeholders/ customers to identify and address their needs.</p></li></ul><p></p><p>
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship &ndash; our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset &ndash; to Empower, Challenge and Drive &ndash; the operating manual for how we behave.</p></div>

Clearstate

<div>
 <p>
  <strong>
   Introduction of Clearstate
  </strong>
 </p>
 <p>
  Clearstate specializes in healthcare-focused market intelligence and strategic advisory services, assisting MedTech companies, biotechnology firms and healthcare service providers in identifying and leveraging market growth opportunities. Our data collection approach combines market research techniques, data processing and analytical frameworks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are committed to delivering actionable strategies rooted in robust data analytics, built on the basis of market realities, empowering our clients to make informed decisions. Our mission is to provide credible, actionable and granular market insights globally, along with value-added advisory tailored to the MedTech sector.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking highly motivated Analyst/ Senior Analyst to lead the development and delivery of market data solutions and custom research projects aligned with our business objectives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Market Analysis, Tracker Development and Custom Project Delivery
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Execute market analysis for multi-country global market tracker solutions focused on healthcare market data and insights
  </li>
  <li>
   Analyze datasets by deploying various analytic models, research methodologies (primary and secondary), quantitative tools and modeling techniques
  </li>
  <li>
   Perform secondary research to gather and validate data and insights
  </li>
  <li>
   Engage in in-depth discussions with external stakeholders to understand the market in the context of client&rsquo;s business objectives
  </li>
  <li>
   Utilize data insights to produce robust analyses and actionable conclusions
  </li>
  <li>
   Develop clear and compelling recommendations for clients based on findings
  </li>
  <li>
   Present findings confidently, clearly and concisely to clients and stakeholders
  </li>
  <li>
   <strong>
    For Senior Analysts:
   </strong>
   Manage projects and coordinate with teams to achieve client delivery goals within agreed timelines
  </li>
  <li>
   <strong>
    For Senior Analysts:
   </strong>
   Support client engagements and serve as a client contact when needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Stakeholder Engagement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Work with external primary research partners to ensure research aligns with the specified design and meets quality standards
  </li>
  <li>
   Engage directly with clients to deliver data insights and findings, including presenting results and managing client stakeholders as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Mentoring (Senior Analyst only)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Mentor and guide junior analysts, ensuring that they meet performance goals and advance in their careers successfully
  </li>
 </ul>
</div>


Senior Analyst / Analyst

OnGrid

<div><div><b>JOB DESCRIPTION - BUSINESS INTELLIGENCE ANALYST</b></div><div><b><br>
About OnGrid</b></div><div>
OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for</div><div>
onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid</div><div>
has completed more than <b>500+ million checks </b>across <b>3000+ happy clients</b>.</div><div><br>
At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability</div><div>
through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and</div><div>
creating a profitable venture with 400+ full-time people in the process), we now want our imagination</div><div>
to be let loose and think of avenues never explored, and execute in ways never implemented before.</div><div>
In this pursuit, we are looking for a motivated <b>Business Intelligence Analyst </b>who is analytical in</div><div>
approach, loves solving problems, and someone who can take initiatives to build and improve the</div><div>
various processes and procedures, identify loopholes and act on the required changes quickly and help</div><div>
increase operational efficiency.</div><div><b><br>
Roles &amp; Responsibilities</b></div><ul><li>Work with operations and provide data-driven insights</li><li>Identify new business opportunities basis operational strengths</li><li>Create efficiency metrics across the board</li><li>Develop quick tools to assist executives and operations team</li><li>Work with the technology team at times</li><li>Deep dive into massive data sets to answer key business questions using MS Excel, SQL, and</li></ul><div>
other data visualization tools</div><ul><li>Evolve into junior product manager type function</li></ul><div><b><br>
Requirements</b></div><ul><li>Should have a very inquisitive personality</li><li>Should not be afraid of challenging the status quo</li><li>Problem-solving aptitude</li><li>Is enthusiastic about tech but passionate about business</li><li>Python, SQL etc at a certain proficiency level</li><li>Ability to work well with a team</li></ul><div><b><br>
Inclusion at OnGrid</b></div><div>
Inclusion is a core value at OnGrid, and we are committed to providing a meaningful and equitable</div><div>
interview experience for every candidate. If you require any accommodation or adjustment during the</div><div>
hiring process due to a disability or for any other reason, please reach out to your recruiting partner to</div><div>
make a request.</div><div><br>
We are an <b>equal-opportunity employer </b>and proudly celebrate diversity, recognizing that it builds</div><div>
stronger, more resilient teams. At OnGrid, diversity and inclusion are approached with sincerity and</div><div>
purpose. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex,</div><div>
sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy,</div><div>
genetic makeup, marital status, or military service.</div></div>

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