senior analyst

Jeeny

<div>
 
 About Jeeny:
 
 
 
 Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
 
 
 We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
 
 
 At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
 
 
 
 About the Role:
 
 
 
 The Senior Analyst - Operations is a key contributor to optimizing the performance of our ride-hailing operations. This role involves analyzing driver and rider data, enhancing operational processes, and supporting strategies to improve service quality, efficiency, and user satisfaction.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Data Analysis: Collect, process and analyse data related to various aspects of operational initiatives and growth
 </li>
 <li>
 Performance monitoring: Develop and maintain key performance indicators (KPIs) and dashboards (where needed) to track performance of our fleet across KSA, providing meaningful insights
 </li>
 <li>
 Forecasting: Utilize historical data and statistical modelling to generate predictions and forecasts of proposed initiatives
 </li>
 <li>
 Data integrity: Ensure accuracy, completeness, and accuracy of data for analysis and reporting in daily/weekly trackers
 </li>
 <li>
 Ad hoc analysis: Perform ad hoc analysis as and when requested by management &amp; leadership team
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, Data Analytics, or a related field (Master's degree preferred)
 </li>
 <li>
 2-3 years of experience in operations, data analysis, or related roles
 </li>
 <li>
 Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms
 </li>
 <li>
 Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma)
 </li>
 <li>
 Proven ability to analyze complex datasets and develop actionable recommendations
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 <li>
 Strong organizational and time-management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What we offer:
 
 
 
 <ul>
 <li>
 Market Competitive Salary 💰 Hit the ground running with a salary that reflects your worth in today's market
 </li>
 <li>
 Learn &amp; Grow 📚 Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth
 </li>
 <li>
 International Exposure 🌍 Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one
 </li>
 <li>
 Health Insurance 🏥 Full health coverage so you can focus on your goals with peace of mind
 </li>
 <li>
 OPD Coverage 🏥 Outpatient visits? We've got that covered for you
 </li>
 <li>
 End of Service Benefit 💼 Loyalty pays off, long-term service comes with financial rewards
 </li>
 <li>
 Dollar Adjustment Allowance 💲 With our dollar adjustment allowance, you can stay ahead of inflation. You're protected against currency fluctuations, so your compensation stays consistent and fair
 </li>
 <li>
 Internet Allowance 🌐 Work, stream, and stay in the loop with monthly internet support, whether you're learning, working, or just vibing
 </li>
 <li>
 Learning &amp; Development Allowance 🎓 Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer
 
 
 </li>
 </ul>
 
 Company Culture
 
 
 
 Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.
</div>

Senior Analyst Operations

<div>About Jeeny:
Jeeny is a leading ride-hailing platform that strives to revolutionize daily commuting and transportation. Our app connects users with their preferred modes of transportation, making mobility accessible, convenient, and affordable for all.
We are a joint venture between MEIG (Middle East Internet Group), Rocket Internet, and IMENA. Since our inception, we have grown exponentially and currently operate in Saudi Arabia and Jordan.
At Jeeny, we value innovation, teamwork, and a passion for delivering exceptional user experiences. Join us in our mission to transform the transportation landscape.
About the Role: 
The Senior Analyst - Operations is a key contributor to optimizing the performance of our ride-hailing operations. This role involves analyzing driver and rider data, enhancing operational processes, and supporting strategies to improve service quality, efficiency, and user satisfaction.
Responsibilities:<ul>
<li>Data Analysis: Collect, process and analyse data related to various aspects of operational initiatives and growth.</li>
<li>Performance monitoring: Develop and maintain key performance indicators (KPIs) and dashboards (where needed) to track performance of our fleet across KSA, providing meaningful insights.</li>
<li>Forecasting: Utilize historical data and statistical modelling to generate predictions and forecasts of proposed initiatives.</li>
<li>Data integrity: Ensure accuracy, completeness, and accuracy of data for analysis and reporting in daily/weekly trackers.</li>
<li>Ad hoc analysis: Perform ad hoc analysis as and when requested by management &amp; leadership team.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Data Analytics, or a related field (Master&rsquo;s degree preferred).</li>
<li>2-3 years of experience in operations, data analysis, or related roles.</li>
<li>Proficiency in data analytics tools such as Excel, SQL, Tableau, Power BI, or similar platforms.</li>
<li>Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma).</li>
<li>Proven ability to analyze complex datasets and develop actionable recommendations.</li>
<li>Excellent communication and presentation skills.</li>
<li>Strong organizational and time-management skills.</li> 
</ul> 
 
Benefits 
What we offer:<ul><li>
Market Competitive Salary
 
Hit the ground running with a salary that reflects your worth in today&rsquo;s market.</li><li>
Learn &amp; Grow
 
Level up with real-world projects, cross-functional job rotations, hands-on mentorship, and expert-led sessions tailored to your growth.</li><li>
International Exposure
 
Collaborate across borders with teams in KSA, Jordan, Pakistan, and UAE&mdash;experience a global career from day one.</li><li>
Health Insurance
 
Full health coverage so you can focus on your goals with peace of mind.</li><li>
OPD Coverage
 
Outpatient visits? We&rsquo;ve got that covered for you.</li><li>
End of Service Benefit
 
Loyalty pays off, long-term service comes with financial rewards.</li><li>
Dollar Adjustment Allowance
 
With our dollar adjustment allowance, you can stay ahead of inflation. You&rsquo;re protected against currency fluctuations, so your compensation stays consistent and fair.</li><li>
Internet Allowance
 
Work, stream, and stay in the loop with monthly internet support, whether you&rsquo;re learning, working, or just vibing.</li><li>
Learning &amp; Development Allowance
 
Get a yearly budget for certifications, courses, or training&mdash;because investing in you is a no-brainer.</li></ul> 
Company Culture
Jeeny is an equal opportunity employer. We are committed to providing a workplace where all aspects of employment are solely based on merit. We value diversity and absolutely do not discriminate in any form based on race, color, ethnicity, nationality, religion, gender, age, or mental or physical disability.</div>

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 The CMS &amp; ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 2/3 application support for Dynamics 365 CRM
 </li>
 <li>
 Troubleshoot production issues impacting customer onboarding, servicing, or complaints
 </li>
 <li>
 Support incident, problem, and change management in line with ITIL and bank governance models
 </li>
 <li>
 Participate in production releases, hotfixes, and post‑deployment validation
 </li>
 <li>
 Coordinate with InfoSec, risk, compliance, and audit teams for critical changes
 </li>
 <li>
 Maintain operational documentation, runbooks, and audit evidence
 </li>
 <li>
 Experience with Logs analysis (application/server logs).
 </li>
 <li>
 Ability to trace issues across end-to-end systems.
 </li>
 <li>
 Familiar with SLA / KPI-driven environments &amp; On-call / shift-based support.
 </li>
 <li>
 Hands-on experience with production support &amp; incident troubleshooting
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Information Technology, or a related field
 </li>
 <li>
 3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platforms
 </li>
 <li>
 Strong knowledge of CMS and ATM systems architecture, operations, and troubleshooting
 </li>
 <li>
 Experience with Level 2/3 support in banking or financial services environments
 </li>
 <li>
 Familiarity with ITIL processes and change management
 </li>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Good communication and stakeholder management capabilities
 </li>
 <li>
 Ability to work effectively both independently and within a team
 </li>
 <li>
 Experience working with vendors and coordinating issue resolution
 </li>
 <li>
 Knowledge of security standards and compliance related to ATM and payment systems is a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Private Health Insurance
 </li>
 <li>
 Training &amp; Development
 </li>
 </ul>
</div>

CMS & ATM Senior Analyst

Valleysoft

<div>Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
The CMS &amp; ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.
Responsibilities<ul><li><ul><li><ul><li>
Provide Level 2/3 application support for Dynamics 365 CRM.</li><li>
Troubleshoot production issues impacting customer onboarding, servicing, or complaints.</li><li>
Support incident, problem, and change management in line with ITIL and bank governance models.</li><li>
Participate in production releases, hotfixes, and post‑deployment validation.</li><li>
Coordinate with InfoSec, risk, compliance, and audit teams for critical changes.</li><li>
Maintain operational documentation, runbooks, and audit evidence.</li><li>
Experience with Logs analysis (application/server logs).
</li><li>Ability to trace issues across end-to-end systems.
</li><li>Familiar with SLA / KPI-driven environments &amp; On-call / shift-based support.
</li><li>Hands-on experience with production support &amp; incident troubleshooting</li></ul></li></ul></li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platforms.</li><li>
Strong knowledge of CMS and ATM systems architecture, operations, and troubleshooting.</li><li>
Experience with Level 2/3 support in banking or financial services environments.</li><li>
Familiarity with ITIL processes and change management.</li><li>
Excellent problem-solving and analytical skills.</li><li>
Good communication and stakeholder management capabilities.</li><li>
Ability to work effectively both independently and within a team.</li><li>
Experience working with vendors and coordinating issue resolution.</li><li>
Knowledge of security standards and compliance related to ATM and payment systems is a plus.</li></ul> 

Benefits 
<ul><li>
Private Health Insurance</li><li>
Training &amp; Development</li></ul></div>

Majid Al Futtaim

<div>
 
 
 JOB TITLE
 
 
 
 Vendor Performance Senior Analyst | MAF Global Solutions | Global Solutions Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 This role leads the data-driven evaluation of vendor performance, translating high-volume operational data into strategic insights that drive business decisions, cost optimization, and service excellence. The Senior Analyst ensures that all vendors meet contractual commitments and performance standards while proactively identifying risks and improvement opportunities.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Manage and analyze large-scale performance data across 250+ vendors, ensuring visibility and control over service levels, costs, and delivery timelines.
 </li>
 <li>
 Conduct volumetric and trend analysis on key performance metrics
 </li>
 <li>
 Design, maintain, and automate executive dashboards and scorecards to provide senior management with clear, data-backed visibility into vendor performance and value delivery.
 </li>
 <li>
 Lead root cause analyses of vendor underperformance or service failures, collaborating with stakeholders to implement corrective and preventive actions.
 </li>
 <li>
 Partner with Procurement, Finance, Operations, and Legal teams to ensure that vendor performance supports cost efficiency, operational continuity, and compliance objectives.,
 </li>
 <li>
 Support the ongoing revision and recalibration of SLAs and KPIs to reflect evolving business needs and market dynamics.
 </li>
 <li>
 Drive continuous improvement initiatives by establishing volumetric benchmarks and developing performance models that forecast vendor capacity, quality, and responsiveness.
 </li>
 <li>
 Oversee performance compliance against SLAs, KPIs, and contractual obligations, ensuring accountability and transparency across all vendor categories.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 <ul>
 <li>
 5+ years of experience in vendor management, data analysis, or performance monitoring, preferably in a relevant industry.
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration, Supply Chain Management, Procurement, or a related field.
 </li>
 <li>
 Strong analytical skills with proficiency in data analysis tools to track and report vendor performance.
 </li>
 <li>
 Solid understanding of vendor management best practices, SLAs, KPIs, and contract management processes.
 </li>
 <li>
 Detail-oriented with a focus on accuracy in data analysis, reporting, and identifying performance gaps.
 </li>
 <li>
 Strong communicator with the ability to collaborate across teams and manage vendor relationships effectively.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Vendor Performance Senior Analyst

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