senior applications analyst

Boston Medical Center

<div><p><b>Position: </b>Senior Applications Analyst, Research Infrastructure<b>
</b></p><p><b>Location: </b>Boston, MA</p><p><b>
Schedule: </b>Per Diem, Remote</p><p></p><p><b>
ABOUT BMC:</b></p><p></p><p>
At Boston Medical Center (BMC), our diverse staff works together for one goal &mdash; to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.</p><p></p><p>
You&rsquo;ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you&rsquo;ll have the tools you need to take charge of your own practice environment.</p><p></p><p><b>
POSITION SUMMARY</b><b>:</b></p><p></p><p>
Responsible for participating in the development, maintenance and enhancement of business applications with specialized application and business knowledge. Assigned to project teams within RSP, and utilize various hardware and platforms. Collaborate with Boston Medical Center staff, RSP colleagues and other stakeholders to identify user requirements, access available technologies, develop detailed interface and conversion specifications, and recommend software solution options. Acts as internal consultant in a specific area, providing proactive guidance and business process expertise to complex projects.</p><p></p><p><b>
JOB RESPONSIBILITIES
</b></p><ul><li>Collaborates with management, clinical application analysts and IT staff to define or design business processes and identify enabling technologies based on customer requirements.</li>
<li>Act as liaison between clinical and technical staff to make sure that the user needs are met.</li>
<li>Actively seeks ways to apply existing technologies to clinical data and applications, researching and providing information on technical trends and practices relevant to healthcare delivery organizations.</li>
<li>Informs and advises customers on information system technologies&rsquo; functionality, costs, benefits, and implementation requirements.</li>
<li>Maintains a current understanding of strategic business initiatives and how they relate to IT goals and objectives. Assess near-term needs, utilizing structured interview processes to establish business priorities.</li>
<li>Consults with technical experts and develop alternative technical solutions; seeks advice on options, risks, costs versus benefits, and impact on other business processes and system priorities.</li>
<li>Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.</li>
<li>Develop all aspects of the project plans (scope, definition, functional and technical specifications, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department&rsquo;s operating objectives.</li>
<li>Provides effort estimates and assist in the development of project timelines. Works closely with other IT team members and business owners to define requirements, prototype and build solutions. Responsible for ensuring on time project delivery and completion.</li>
<li>Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers.</li>
<li>Anticipates and identifies issues proactively, and implements corrective actions.</li>
<li>Maintains IT group apprised of project status; informs the IT group of any issues or potential potholes. Keeps client informed of the project&rsquo;s progress.</li>
<li>As requested, evaluates new applications and make recommendations to management. Provide services such as facilitating priority setting and brokering contracts on behalf of customers.</li>
<li>Prepares and presents formal presentations to both internal and external audiences. Provides subject matter expertise and acts as an internal consultant on assigned application and business area.</li>
<li>Maintains strong working knowledge of the application technologies to facilitate requirements gathering and to educate end users in the relevant applications.</li>
<li>Act as a mentor to new and less experienced applications analysts involving training, task assignment, and project oversight.</li>
<li>Participate in an on call customer support rotation during normal business hours and off hours</li>
</ul><p></p><p>
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The</p><p>
above is not intended to represent an exhaustive list of accountable duties and responsibilities required).</p><p></p><p><b>
JOB REQUIREMENTS</b></p><p></p><p><b>
EDUCATION:</b></p><ul><li>
BS or equivalent</li></ul><p></p><p><b>
EXPERIENCE:</b></p><ul>
<li>
Minimum of 4 years work experience in related IT role, which includes at least 3 years in a business application design, development, and installation, or significant health care background with demonstrated abilities in the applications arena.</li>
<li>Experience with the design, development and implementation of new technical architectures.</li>
</ul><p></p><p><b>
KNOWLEDGE AND SKILLS:</b></p><ul>
<li>
Strong software and application knowledge with base knowledge of relevant technologies, operating systems.</li>
<li>Detailed knowledge of specific applications or business area.</li>
<li>Strong demonstrated project management skills, from vision through implementation.</li>
<li>Strong verbal and written communication skills</li>
<li>Strong analytical, problem-solving and conceptual skills</li>
<li>Ability to be part of a cross-departmental and cross functional team, and participate in the organization and execution of projects.</li>
<li>Comfort with a variety of technologies and operating systems, ability and desire to become familiar with new technologies as needed.</li>
</ul><p></p><p><b>
ABOUT THE DEPARTMENT:</b></p><p></p><p>
As the primary teaching hospital for Boston University Chobanian &amp; Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn&rsquo;t dictate health.</p><p></p><p>
Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.</p><p></p><p>
Equal Opportunity Employer/Disabled/Veterans</p><p>
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or &ldquo;apps&rdquo; job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.</p></div>

Senior Applications Analyst, Research Infrastructure (per diem)

Community Hospital

<p></p><div><p><b>Position Highlights:</b></p>
<ul>
<li><b>Position: </b>IT Applications System Analyst OR IT Senior Application System Analyst</li>
<li><b>Job Type: </b>Exempt/Full-Time</li>
<li><b>Location: </b>Main Hospital</li></ul><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li><b>System Support:</b> Provide daily support for financial, inventory, accounting, and supply chain application systems with a focus on MEDITECH Expanse, including troubleshooting and user assistance.</li>
<li><b>System Updates and Upgrades:</b> Coordinate and manage system updates, patches, and upgrades for all relevant application systems, ensuring minimal operational disruption.</li>
<li><b>User Support:</b> Assist users by troubleshooting/resolving requests received through the service desk, such as user provisioning and enhancement requests for application systems. Participate in the call queue, serving as a primary point of contact for end users needing application system support.</li>
<li><b>Incident Management: </b>Manage and resolve system incidents, escalating critical issues to senior IT staff or vendors as necessary to maintain system uptime and service quality.</li>
<li><b>Application Maintenance:</b>Participate in the design, development, testing, implementation, and ongoing maintenance of materials management, inventory, supply chain, and financial applications.</li>
<li><b>Quality Testing:</b>Manage and execute quality testing efforts for projects, enhancements, and bug fixes.</li>
<li><b>Training:</b>Conduct training sessions for hospital staff and other users to ensure effective use of the system.</li>
<li><b>Workflow Optimization:</b>Work with materials management and accounting teams to optimize workflows and ensure the application systems meet their needs. Monitor system performance and offer suggestions for improving efficiency. Identify recurring system issues and work proactively with teams to implement long-term solutions and process improvements.</li>
<li><b>Data Management: </b>Ensure the accuracy and integrity of financial data, including patient/provider records and other critical information, within the application systems.</li>
<li><b>Liaison: </b>Act as a liaison between the IT department and materials management/accounting staff to address issues or enhancement requests.</li></ul><br>
<p></p>
<p><b>
Requirements:</b></p>
<p><b><i>
Financial Applications System:
 </i></b></p><p><b>Education:</b> Bachelor&rsquo;s degree in business administration, Information Systems, Information Technology, Computer Science, Healthcare Administration; or equivalent combination of education, experience, and training.</p>
<p><b>
Experience:</b> Experience with Electronic Health Records (EHR) systems, preferably in the MEDITECH Expanse Materials Management (MM) and Financial Management Solution (FMS) modules. Revenue Cycle and/or Clinical Applications experience is a plus. Preferred experience with conducting user/provider EMR training.</p><br>
<p></p>
<p><b><i>
Senior Application Analyst:</i></b></p>
<p><b>
Education:</b> Bachelor&rsquo;s degree in computer science, Information Systems Management or a related field (or an equivalent combination of education, training and experience) required.</p>
<p><b>
Experience:</b> This position requires 5+ years of IT experience with financial system applications.</p><br>
<p></p>
<p><b>
Compensation:</b></p>
<ul>
<li><b>IT Applications Systems Analyst</b>: $32.00 - 36.80 hour, depending on education and experience.</li>
<li><b>IT Senior Applications Systems Analyst:</b> $48.00 -55.20 per hour, depending on education and experience.</li>
<li>Discretionary bonuses, relocation expenses, merit increase, market adjustments, recognition bonuses, and other forms of discretionary compensation may be available.</li></ul><br>
<p></p>
<p><b>
Benefits:</b></p>
<ul>
<li>Medical, dental, vision insurance</li>
<li>Life Insurance</li>
<li>Free Parking</li>
<li>Paid time off</li>
<li>Education assistance</li>
<li>403(b) with employer matching</li>
<li>Wellness Program</li>
<li>Additional benefits based on employment status</li></ul><br>
<p></p>
<p><b>
Additional Information:</b></p>
<ul>
<li><b>Work Location:</b> In-person/onsite or option for remote work will be considered.</li>
<li><b>Application Deadline: </b>Posting will remain open until <b>December 31, 2025</b> or until the position is filled</li></ul><br>
<p></p>
<p><b>
Be Extraordinary. Join Us Today!</b></p>
<p><i>
Community Hospital recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our institution. As an equal opportunity employer, Community Hospital is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual&rsquo;s race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, transgender status, genetic information or veteran status. Community Hospital does not discriminate against any &ldquo;qualified applicant with a disability&rdquo; as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.</i></p><p></p><h4 class="jobSectionHeader"><b>
Education</b></h4>
Required<ul><li>
Bachelors or better</li></ul><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</p></div>

IT Applications Systems Analyst OR IT Senior Application System Analyst, Full-Time

Amana Healthcare Bahrain

<div>
 <p>
  <strong>
   Amana
  </strong>
 </p>
 <p>
  Amana Healthcare is part of the M42 family, a global health champion powered by AI, technology and genomics to advance innovation in health for people and the planet. About US: Revolutionizing Healthcare with Data and Technology
 </p>
 <p>
  Pioneering excellence in long-term care, our facility is the first of its type in the Kingdom of Bahrain and the first outside the UAE.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Position Summary
  </strong>
 </p>
 <p>
  The Clinical Analyst is the essential bridge linking clinical and business operations at Amana Healthcare. If successful, you will ensure that critical Hospital Information Systems (Oracle&rsquo;s Cerner and Fusion) function efficiently and effectively to support clinical and operational workflows, enhance patient safety, and drive business growth.
 </p>
 <p>
  This role requires innovative approaches to system implementation, configuration and testing, ongoing staff training, assurance of data integrity, and continuous improvement of clinical information systems.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Overview:
  </strong>
 </p>
 <p>
  The Senior Cerner Clinical Application Analyst plays a pivotal role in the implementation, support, and optimization of Cerner electronic health record (EHR) systems. This position involves working closely with clinical and IT teams to ensure that Cerner applications meet organizational needs and enhance patient care delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    System Implementation &amp; Configuration:
   </strong>
  </li>
  <li>
   Configure and implement Cerner EHR applications tailored to clinical workflows.
  </li>
  <li>
   Build, test, and deploy Cerner modules (CPOE, Pharm net , supply chain, Registration &amp; Scheduling) and enhancements.
  </li>
  <li>
   Conduct system testing and validation to ensure accuracy and performance.
  </li>
  <li>
   <strong>
    Support &amp; Troubleshooting:
   </strong>
  </li>
  <li>
   Provide advanced support to end-users, resolving complex issues.
  </li>
  <li>
   Analyze and troubleshoot system problems, ensuring timely resolution.
  </li>
  <li>
   Maintain system documentation and update configuration records.
  </li>
  <li>
   <strong>
    Collaboration &amp; Optimization:
   </strong>
  </li>
  <li>
   Collaborate with healthcare providers and IT teams to optimize system functionality.
  </li>
  <li>
   Identify opportunities for workflow improvements and system enhancements.
  </li>
  <li>
   Serve as a technical resource for Cerner-related projects and upgrades.
  </li>
  <li>
   <strong>
    Training &amp; Documentation:
   </strong>
  </li>
  <li>
   Develop and deliver training sessions for clinical staff.
  </li>
  <li>
   Create user guides and support materials for Cerner applications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Healthcare, Information Technology, or a related field.
  </li>
  <li>
   5 + Proven experience with Cerner Millennium (Powerchart, Pharm net , supply chain) or other Cerner EHR systems.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent communication and interpersonal abilities.
  </li>
  <li>
   Cerner certification preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <ul>
  <li>
   Cerner Millennium EHR configuration and support
  </li>
  <li>
   Preferred Build and configuration experience - CPOE, Pharm net , supply chain, Registration &amp; Scheduling
  </li>
  <li>
   Optional - Overview and understanding of BMDI and Radiology
  </li>
  <li>
   Solution Integration knowledge
  </li>
  <li>
   Clinical workflow analysis and optimization
  </li>
  <li>
   Data integrity and system troubleshooting
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Clinical Application Analyst

Solifi

<div><div><p><b>Vacancy Name</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Vacancy No</b></p><div> VN819</div></div><br>
<div><p><b>
Job Title</b></p><div> Senior Application Support Analyst</div></div><br>
<div><p><b>
Work Location City</b></p><div> Bangalore</div></div><br>
<div><p><b>
About Solifi</b></p><div> Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.</div></div><br>
<div><p><b>
About the Team</b></p><div><div><div>
The Application Support team is a collaborative, fast-paced team of professionals who utilize their technical expertise and advanced product knowledge to provide innovative solutions to our growing customer base. Solifi products are critical to the success of our customers&rsquo; business operations and they depend on the Application Support team to be responsive, creative, and skilled at complex problem solving and software issue resolution.</div></div><br>
</div></div><br>
<div><p><b>
About the Position</b></p><div> As a Senior Application Support Analyst (SASA),
<br>
<br>
This is also a hands-on Support role, handling Incidents or Service Requests regarding the customer&rsquo;s use of Solifi products. The SASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer&rsquo;s desired business outcomes.</div></div><br>
<div><p><b>
Role and Responsibilities</b></p><div> Lead with empathy and ultimately solve customer incidents using effective research and troubleshooting techniques
<br>
<br>
Promptly escalate incidents to internal teams (SaaS Operations, L2 Support) where additional knowledge or expertise is required
<br>
<br>
For a designated but limited set of customers accounts, act as an advocate within Solifi Support and be the first point of escalation for any Support or service related matters
<br>
<br>
Prepare and deliver service review packs to customers on a monthly basis, and facilitate adhoc meetings to provide updates on incident progress
<br>
<br>
By working with the Application Support and Engineering Support managers, ensure customers tickets are kept up-to-date, and provide timely and meaningful updates to customers to avoid escalations
<br>
<br>
Participate in the Support &lsquo;on-call&rsquo; rota to ensure any sev-1 and sev-2 customer incidents raised outside of normal business hours are responded to</div></div><br>
<div><p><b>
About You</b></p><div><div><div><p>
Skills/Experience Requirements:</p>
<ul><li><p>3+ years previous experience working directly with customers in a B2B Application Support role</p>
</li></ul><ul><li><p>Ability to serve as a liaison representing Solifi to customers</p>
</li></ul><ul><li><p>ITIL V3 Qualification and/or experience (desirable but not essential)</p>
</li></ul><ul><li><p>Excellent communications skills (both written and verbal)</p>
</li></ul><ul><li><p>Ability to work independently to achieve desired outcomes</p>
</li></ul><ul><li><p>General knowledge of Finance/Accounting, especially within an asset finance business and/or the use of Solifi products in a customer&rsquo;s business preferred</p>
</li></ul><ul><li><p>Demonstrated organizational skills and ability to prioritize and manage multiple tasks with a detail orientation</p>
</li></ul><ul><li><p>Ability to work collaboratively as part of a team with minimal supervision.</p>
</li></ul><ul><li><p>Ability to effectively problem solve situations using strong troubleshooting and analytical skills</p>
</li></ul><ul><li><p>Exposure to Microsoft Dynamics based solutions preferred</p>
</li></ul><ul><li><p>Willingness to work outside of normal business hours when required</p><br>
</li></ul><p></p><p>Additionally, we are looking for a customer and community-minded professional who embodies the following traits:</p>
<ul><li><p>Communicator &ndash; Facilitates a meaningful dialogue in any form (Verbal, Written, Non-verbal) between the people who make our product CALMS and those that use it.</p>
</li></ul><ul><li><p>Analytical Thinker - Critically examines technical and non-technical issues and devises a solution to a problem &ndash; be it a process improvement, workaround, or touching base with people in order to create a satisfactory solution.</p>
</li></ul><ul><li><p>Relationships - Encompasses the Corporate customer and Internal teams as equal partners, considering themselves as an extension of their team, treating their problems as their own and provides a level of service that they would expect themselves.</p>
</li></ul><ul><li><p>Compassionate &ndash; Desires to passionately promote a positive, optimistic collaborative, empathetic and creative approach to the core competencies of the role which involves: People Problems Products Procedures Processes</p><br>
</li></ul></div></div><br>
</div></div><br>
<div><p><b>Preferred Experience Level</b></p><div> 5 years</div></div><br>
<div><p><b>
Preferred Education Level</b></p><div> Bachelor's Degree</div></div><br>
<div><p><b>
Employment Basis</b></p><div> Full Time</div></div><br>
<div><p><b>
Benefits</b></p><div> Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave</div></div><br>
<div><p><b>
Applications Close Date</b></p><div> 14 Apr 2026</div></div></div>

Senior Application Support Analyst

Zendesk

<div><h2 class="jobSectionHeader"><b>Job Description
</b></h2><p></p><p><b>Senior Business Systems Analyst - Backoffice Applications<br>
</b></p><p></p><br>
<h2 class="jobSectionHeader"><b>Who we're looking for
</b></h2><p>Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk, we encourage growth, innovation and believe in giving back to the communities we call home.
</p><p>We&rsquo;re looking for a hands-on, Senior Business Systems Analyst (Sr. BSA) with technical and functional experience, who thrives in a fast-paced, multi-project environment, and is passionate about driving impactful change through technology.
</p><p>In this role, you&rsquo;ll build and drive the roadmap for our Enterprise Wide Applications team, with a primary focus on Backoffice and Legal applications ecosyste m and secondary focus on collaboration and productivity tools, partnering closely with stakeholders across Legal, Sales, People &amp; Places, and IT leadership to deliver scalable, automated, and globally consistent solutions. You&rsquo;ll be a key pl ayer in shaping the future of Legal tech at Zendesk, balancing thoughtful execution with bold innovation.
</p><p>If you&rsquo;re energized by the opportunity to lead with vision, optimize complex systems, and deliver solutions that scale with a global enterprise&mdash;we&rsquo;d love to meet you.<br>
</p><p></p><br>
<h2 class="jobSectionHeader"><b>What you'll be doing
</b></h2><p>Provide administration oversight for day-to-day activities in Docusign, Ironclad, and other applications as assigned.
</p><ul><li><p>Scale administrative duties by leveraging IT help desk for day-to-day activities in DocuSign, Ironclad, and other Legal applications as assigned.
</p></li><li><p>Own and manage key Legal applications&mdash;ensuring smooth operations, performance monitoring, and a scalable foundation for future growth.
</p></li><li><p>Partner directly with Legal leadership to understand business goals, identify opportunities, and co-create a strategic roadmap that drives long-term impact
</p></li><li><p>Collaborate across teams&mdash;including Architecture, PMO, and Business stakeholders&mdash;to translate business needs into high-quality, secure, and scalable system solutions that support Zendesk&rsquo;s continued growth
</p></li><li><p>Leverage data analysis and reporting to assess system performance, identify trends, and support data-driven decision-making across Legal operations.
</p></li><li><p>Evaluate and optimize our Legal tech ecosystem, identifying opportunities to streamline, consolidate, or standardize tools and processes across the Employee Experience Applications portfolio
</p></li><li><p>Own quarterly planning and agile execution&mdash;leading initiatives from discovery through delivery and post-launch support in partnership with engineering and support teams
</p></li><li><p>Lead software evaluations and complete vendor assessments and health assessment scorecards to ensure our tools align with our functional needs and strategic direction
</p></li><li><p>Build out governance framework and support change management initiatives, including application migrations, deprecations, and stakeholder communications, to ensure seamless transitions
</p></li><li><p>Stay ahead of the curve by regularly assessing our best-of-breed toolset for functional fit, scalability, and alignment with our company&rsquo;s tech philosophy and user experience standards
</p></li><li><p>Apply strong project management skills to scope initiatives, define milestones, manage risk, and deliver value on time an d within budget.<br>
</p></li></ul><p></p><br>
<h2 class="jobSectionHeader"><b>What you bring to the role
</b></h2><ul><li><p>3+ years of experience administering Legal applications for a growing enterprise
</p></li><li><p>4+ years of relevant SaaS industry or consulting experience (plus if detailed Project Management and Change Management experience)
</p></li><li><p>Proven ability to work autonomously and lead small to mid-sized initiatives, particularly in fast-paced, cross-functional settings
</p></li><li><p>Strong problem-solving and analytical skills, with a passion for process optimization and scalable system implementations
</p></li><li><p>Strong project management skills with a proven ability to scope initiatives, define milestones, manage risk, and deliver value on time and within budget.
</p></li><li><p>Hands-on experience with contract lifecycle management (CLM) and a solid understanding of IT and Legal Operations, including the software development lifecycle
</p></li><li><p>Familiarity with Agile, Kanban, and ITIL frameworks, and a flexible, pragmatic approach to delivery
</p></li><li><p>Excellent communication and relationship-building skills across all levels, from executives to external vendors
</p></li><li><p>A consultative mindset backed by industry knowledge, business analysis expertise, and a passion for innovation and user experience
</p></li><li><p>Motivated by a values-driven culture that promotes ownership, creativity, and continuous career growth<br>
</p></li></ul><p></p><br>
<br>
<p>Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.
</p><p></p><p>Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
</p><p></p><p><b>The intelligent heart of customer experience
</b></p><p>Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
</p><p></p><p>Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
</p><p></p><p>As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
</p><p></p><p>Zendesk is an equal opportunity employer, and we&rsquo;re proud of our ongoing efforts to foster global diversity, equity, &amp; inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
</p><p></p><p>Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.</p></div>

Senior Business Systems Analyst - Legal Appliations

Confidential

<div>
 <p>
  <strong>
   Role Purpose:
  </strong>
 </p>
 <p>
  The Senior Business Applications Analyst is a key player in managing the full lifecycle of our SAP business applications. This role is specifically focused on the Finance and Controlling (FICO) domain and is responsible for the planning, design, implementation, enhancement, and support of these critical systems. The successful candidate will ensure these applications meet business objectives, drive efficiency, and support our financial operations through expert configuration, support, and project delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide expert-level day-to-day support for SAP ERP implementations and business applications within the SAP FICO module.
  </li>
  <li>
   Formulate and define system scope and objectives for assigned projects, utilizing industry-standard methodologies like ASAP and Activate.
  </li>
  <li>
   Analyze complex business problems and devise or modify procedures to create effective solutions within the system's capabilities.
  </li>
  <li>
   Prepare detailed specifications to guide development teams and oversee the design, testing, debugging, and documentation of solutions.
  </li>
  <li>
   Conduct rigorous quality assurance for all business application projects within the FICO domain.
  </li>
  <li>
   Monitor helpdesk tickets to ensure the timely resolution of issues and ensure full compliance with all organizational policies, including Information Security.
  </li>
  <li>
   Apply deep, hands-on configuration knowledge and experience in SAP FI modules, including General Ledger Accounting (FI-GL), Accounts Payable (FI-AP), Accounts Receivable (FI-AR), Bank Accounting, Asset Accounting (FI-AA), and Funds Management, with a strong understanding of VAT and IFRS compliance requirements.
  </li>
  <li>
   Demonstrate proficiency in SAP Controlling (CO) modules, including Cost Element Accounting, Cost Center Accounting, Profit Center Accounting, Internal Order Accounting, Product Costing, and Profitability Analysis (CO-PA).
  </li>
  <li>
   Experience with SAP Treasury (TRM) is considered a significant advantage.
  </li>
  <li>
   Develop and manage comprehensive training programs for end-users to ensure the proper and optimal use of business applications within the FICO domain.
  </li>
  <li>
   Lead post-implementation review processes and ongoing monitoring of business applications to ensure stability and identify opportunities for enhancement and increased adoption.
  </li>
  <li>
   Act as a key contributor to business process analysis and reengineering initiatives related to the FICO domain.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A minimum of 4-6 years of direct experience in SAP Software Implementation Management, specifically within the Finance and Controlling (FICO) domain.
  </li>
  <li>
   Must have completed a minimum of two full life-cycle SAP implementations in the FICO domain.
  </li>
  <li>
   Proven proficiency in ASAP and Activate project methodologies.
  </li>
  <li>
   In-depth, hands-on configuration expertise in the core SAP FI and CO modules as listed above.
  </li>
  <li>
   Experience with SAP Treasury (TRM) is a strong added advantage.
  </li>
  <li>
   High proficiency in using standard computer software systems, including the MS Office suite.
  </li>
  <li>
   A Bachelor&rsquo;s Degree in Management Information Systems (MIS), Finance, Accounting, or a related field is required.
  </li>
  <li>
   A professional certification in at least one SAP FICO functional module from a recognized institution is required. An official SAP certification is highly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies and Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional analytical and problem-solving skills.
  </li>
  <li>
   Strong organizational and planning abilities.
  </li>
  <li>
   Ability to perform effectively under pressure and manage multiple priorities.
  </li>
  <li>
   Self-motivated, results-oriented, and highly adaptable to change.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Business Application Analyst

Ovation Healthcare

<div><div>Welcome to Ovation Healthcare!</div><div>
At Ovation Healthcare (formerly QHR Health), we&rsquo;ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.</div><div></div><div>
The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare&rsquo;s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.</div><div></div><div>
We&rsquo;re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.</div><div></div><div>
Ovation Healthcare&rsquo;s corporate headquarters is located in Brentwood, TN. For more information, visit <div>www.ovationhc.com</div>.</div><div></div><div>
General summary:</div><div>
The Epic Radiant Application Analyst Lead provides advanced technical support and leadership for complex clinical and business applications, ensuring optimal performance and alignment with organizational needs. This role leads application administration efforts, coordinating team resources to analyze user needs, implement and optimize systems, and troubleshoot technical issues.</div><div>
As a team leader, the Application Analyst Lead prioritizes tasks, manages work plans, and facilitates communication across teams to meet deadlines and resolve escalated issues. This position ensures seamless integration of applications with cross-functional systems and guides projects or project tasks to successful completion.</div><div>
Key responsibilities include performing expert-level system analysis, administration, and consulting, translating clinical and business workflows into system configurations, and conducting comprehensive testing for system updates and integrations. The role also involves monitoring system operations, maintaining data integrity, and staying informed about emerging technologies to support healthcare advancements.</div><div></div><div>
Duties and Responsibilities:</div><ul><li><div>
Provide advanced technical support and leadership for complex clinical and business applications to ensure optimal functionality and alignment with organizational objectives.</div></li><li><div>
Lead and coordinate application administration activities, including system configuration, optimization, and troubleshooting.</div></li><li><div>
Analyze and translate clinical and business workflows into effective system configurations and technical solutions.</div></li><li><div>
Oversee and perform comprehensive testing for application updates, enhancements, and integrations.</div></li><li><div>
Monitor application and system operations to ensure performance, data integrity, and reliability.</div></li><li><div>
Serve as a team lead by prioritizing tasks, managing team work plans, and coordinating resources to meet deadlines.</div></li><li><div>
Facilitate effective communication across cross-functional teams, departments, and external partners to support project and operational needs.</div></li><li><div>
Act as a key point of escalation for technical issues and work collaboratively to resolve them.</div></li><li><div>
Guide and support team members through mentorship, training, and technical consultation.</div></li><li><div>
Lead or contribute to strategic projects, ensuring successful delivery of solutions aligned with business and clinical goals.</div></li><li><div>
Stay informed on emerging technologies and industry trends to support innovation and continuous improvement in healthcare applications.</div></li><li><div>
Ensure compliance with organizational standards, documentation practices, and governance protocols.</div></li></ul><div></div><div>
EDUCATION:</div><ul><li><div>
Bachelor's Degree or equivalent experience.</div></li></ul><div></div><div>
CERTIFICATIONS/LICENSES:</div><ul><li><div>
Epic Radiant certification required</div></li><li><div>
Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse.</div></li><li><div>
Epic Analysts must satisfactorily complete required Epic certification testing. If certification is required, it must be maintained (Epic/Onbase)</div></li></ul><div></div><div>
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:</div><ul><li><div>
Reliable high-speed internet connection is required for all remote/hybrid positions.</div></li><li><div>
Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.</div></li><li><div>
A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.</div></li></ul></div><div></div>

Epic Radiant Application Analyst Lead

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