senior benefits analyst

The Cheesecake Factory

<div><p><b>Compensation Range</b></p><div>
$103,000 - $113,000 / Year</div><p><b><br>
Overview</b></p><div><b><i>
Eligible for a hybrid work schedule split between home &amp; office, with a minimum of 3 days in the office each week.</i></b></div><div></div><div><br>
You may know us for our huge menu of delicious food&hellip;and for being recognized by Fortune Magazine as one of the &ldquo;100 Best Companies to Work For&reg;&rdquo; twelve years in a row!</div><div></div><div><br>
Reporting to the Vice President of Benefits and HR Planning, you will work on a team of 9 at The Cheesecake Factory corporate support center in Calabasas Hills, CA. As our Benefit Analyst, you will play an integral part in a benefits department that offers competitive and innovative benefits as well as excellent staff member service for a global $3.6 billion public company with over 350 full-service restaurants and more than 47,900 total staff members.<br>
<br>
<b>You&rsquo;ll thrive in this position if you are:</b></div><ul><li><b><i>
A Data Investigator:</i></b> you enjoy reviewing and analyzing reports and data and aren&rsquo;t satisfied until you resolve identified issues.</li><li><b><i>
Excel savvy:</i></b> you&rsquo;re able to take a rough dataset and use Microsoft Excel to turn it into something actionable.</li><li><b><i>
Service oriented:</i></b><i> </i>you&rsquo;re a people person, systematic and trustworthy, who effortlessly provides exceptional support</li><li><b><i>
A Clear Communicator:</i></b> you know how to put it all down in words that can be understood by all levels, including complex benefits jargon.</li><li><b><i>
Compliance Focused:</i></b> you like to keep up to date on the never-ending changes in laws and regulations related to benefits.</li></ul><p><b><br>
Responsibilities</b></p><ul><li>
Administer various benefits programs, such as health and welfare, retirement, leave of absence and wellness benefits.</li><li>
Reconcile and verify the calculation of monthly vendor invoices and process payments.</li><li>
Reconcile and verify staff member billings and work with our benefits administration vendor on the monthly billing process, collection of payments, enrollment changes and payroll refunds.</li><li>
Resolve vendor and staff billing issues.</li><li>
Determine employee benefits eligibility.</li><li>
Prepare employee benefit communications.</li><li>
Assure accurate and timely transmission of vendor files, payroll files and the required funding.</li><li>
Assist in the completion of benefit plan compliance requirements and filings including ACA, Form 5500 filings, non-discrimination testing, etc.</li><li>
Develop and maintain reports to analyze benefits data as needed for compliance, surveys and plan financial information.</li><li>
Assist staff members with health and welfare, and retirement related questions.</li><li>
Manage benefits related projects and other tasks as assigned.</li></ul><p><b><br>
Qualifications</b></p><ul><li>
5+ years of benefits or financial analysis experience.</li><li>
Strong verbal and written communication skills.</li><li>
Ability to handle confidential employee information with discretion and good judgment</li><li>
Highly organized and strong attention to detail.</li><li>
Advanced skills in Microsoft Excel functionality: pivot tables, v-lookups, etc.</li><li>
Experience with HCM systems.</li></ul><div><b>
What we prefer:</b></div><ul><li>
Bilingual in Spanish.</li><li>
Bachelor&rsquo;s degree.</li><li>
Prior experience with UltiPro HCM system.</li><li>
Experience with benefits administration software.</li><li>
Knowledge of federal and state regulations that govern benefit plans and leave management to include ERISA, ACA, IRS, FMLA, and ADAAA</li><li>
Demonstrated knowledge of government regulations regarding benefit programs.</li></ul><p><b><br>
Benefits</b></p><ul><li>
Vacation and sick time</li><li>
Medical, Dental &amp; Vision</li><li>
401K with company match</li><li>
Tuition Reimbursement</li><li>
25%-35% discount when dining as a guest</li><li>
Annual stipend for dining in our restaurants</li></ul><p><b><br>
About the Company</b></p><div>
Named to <i>FORTUNE</i> Magazine&rsquo;s &ldquo;100 Best Companies to Work For&reg;&rdquo; list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people&mdash;this defines who we are and where we are going.</div><div><br>
We currently own and operate 353 restaurants throughout the United States and Canada under brands including The Cheesecake Factory&reg;, North Italia&reg;, Flower Child&reg; and a collection of other FRC brands. Internationally, 34 The Cheesecake Factory&reg; restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.</div><div></div><div><br>
We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.</div><div></div><div><br>
#SoCheesecake #LifeAtCheesecake</div><div></div><div><br>
To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com.</div></div>

Senior Benefits Analyst

HarmonyCares

<div>Overview:
<div>
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model.</div><div></div><div><b><br>
Our Mission</b> &ndash; To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.</div><div></div><div><b><br>
Our Shared Vision</b> &ndash; Every patient deserves access to quality healthcare.</div><div></div><div><b><br>
Our Values</b> &ndash; The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.</div><div></div><div><b><br>
Why You Should Want to Work with Us</b></div><ul><li>
Health, Dental, Vision, Disability &amp; Life Insurance, and much more</li><li>
401K Retirement Plan (with company match)</li><li>
Tuition, Professional License and Certification Reimbursement</li><li>
Paid Time Off, Holidays and Volunteer Time</li><li>
Paid Orientation and Training</li><li>
Great Place to Work Certified</li><li>
Established in 11 states</li><li>
Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!</li></ul><div></div><div><br>
More details about the benefits we offer can be found at https://careers.harmonycares.com/benefits.</div>
Responsibilities:
<div>
The Senior Benefits &amp; Compensation Analyst supports high-volume Total Rewards operations across benefits administration, compensation programs, and job architecture. This role serves as a central operational partner to HR, leadership, insurance brokers, carriers, and employees, ensuring requests are handled efficiently and programs run smoothly. This position independently triages incoming requests, assesses urgency, navigates complex issues, and delivers high-quality work under tight timelines. Benefits operations will be the primary focus of this role, including day-to-day administration, resolution of eligibility and claims issues, and coordination with brokers and carriers. The role will also support compensation processes such as salary actions, job evaluations, geographic pay considerations, and incentive programs, as well as drafting and maintaining job descriptions in partnership with HR and business leaders.</div><div><br>
</div><div><b>Essential Duties and Responsibilities</b></div><ul><li>
Manage day-to-day administration of health and welfare benefits programs
</li><li>Resolve complex eligibility, enrollment, and claims issues
</li><li>Serve as escalation point for urgent employee concerns
</li><li>Deliver high-quality customer service to employees and leaders
</li><li>Support compensation programs including salary actions, job evaluations, and market analysis
</li><li>Draft and maintain job descriptions in partnership with HRBPs and leaders
</li><li>Support geographic pay practices, territory-based roles, and incentive programs
</li><li>Assist with compensation cycles and analytics
</li><li>Manage a high volume of requests through ticketing or case management systems
</li><li>Prioritize work based on urgency and business impact
</li><li>Ensure timely responses and resolution tracking
</li><li>Maintain visibility for stakeholders on request status
</li><li>Partner closely with insurance brokers, carriers, and third-party administrators</li><li>
Track and resolve issues across multiple vendors simultaneously
</li><li>Escalate issues as needed to ensure resolution
</li><li>Maintain benefits and compensation data integrity within UKG or other HRIS platforms
</li><li>Troubleshoot integrations, feeds, and data discrepancies
</li><li>Partner with HRIS, Payroll, and IT teams
</li><li>Manage competing priorities across benefits and compensation workstreams
</li><li>Maintain strong response times and follow-through
</li><li>Bring structure to complex operational challenges</li><li>
Support compliance activities and audits
</li><li>Maintain documentation, procedures, and reporting</li></ul><div><b>
In this role you may work with. . .</b></div><ul><li>
Employees
</li><li>Business leaders
</li><li>HRBPs</li><li>
HR team</li><li>
Payroll team</li><li>
IT teams<br>
</li><li>
Insurance brokers and carriers</li><li>
TPAs</li><li>
Consultants</li><li>
Vendors</li></ul>
Qualifications:
<div><b>
Required Knowledge, Skills and Experience</b></div><ul><li>
Bachelor&rsquo;s degree in human resources, Business Administration, Finance, a related field, or equivalent experience</li><li>
5+ years of prior experience in benefits and/or compensation</li><li>
HRIS experience (UKG preferred; ADP, Workday, or similar platforms acceptable)
</li><li>Benefits administration systems and carrier platforms
</li><li>Experience managing eligibility files and data feeds (including EDI/834 files)
</li><li>Compensation data management and reporting
</li><li>Experience supporting geographic pay structures and incentive programs
</li><li>Proficiency in job description documentation and job architecture tools
</li><li>Experience with ticketing or case management systems (ServiceNow, Zendesk, Jira, or similar)
</li><li>Advanced Microsoft Excel skills (data analysis, pivot tables, formulas, reporting)
</li><li>Experience in data auditing and reconciliation across multiple systems
</li><li>Experience with reporting and dashboard preparation for leadership
</li><li>Experience in document management and workflow tracking tools
</li><li>Strong judgment and critical thinking skills</li></ul><div><b>
Preferred Knowledge, Skills and Experience</b></div><ul><li>
Advanced degree: MBA, MHRM, MS in human resources</li><li>
CBP (Certified Benefits Professional) / CEBS (Certified Employee Benefit Specialist)</li><li>
CCP (Certified Compensation Professional)</li><li>
PHR/SPHR or SHRM-CP/SHRM-SCP</li></ul>
Posted Max Pay Rate: USD $90,000.00/Yr. Posted Min Pay Rate: USD $75,000.00/Yr. Pay Transparency: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations. Notice:
<div>
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.</div></div>

Senior Benefits & Compensation Analyst

Metropolitan Transportation Authority

<div><div><div><div><b>Job ID:</b> 14787</div>
<div><b>Business Unit:</b> MTA Headquarters</div>
<div><b>Location:</b> New York, NY, United States</div>
</div><div><div><b>Regular/Temporary:</b> Regular</div>
<div><b>Department:</b> Benefits Operations</div>
<div><b>Date Posted:</b> Feb 23, 2026</div>
</div></div><div><p><b>Description</b>
</p><div><div><div><div><div><b>JOB TITLE:</b></div><div><b><br>
Operations Analyst, Benefits</b></div></div><div><div><b><br>
SALARY RANGE:</b></div><div><div><b><br>
Step </b><b>1</b><b> (</b><b>60% Rate of Pay</b><b>)</b><div></div><b>$</b><b>45,125</b></div><div><b>
Step </b><b>2</b><b> (</b><b>70% Rate of Pay</b><b>)</b><div></div><b>$</b><b>52,646</b></div><div><b>
Step </b><b>3</b><b> (</b><b>75% Rate of Pay</b><b>)</b><div></div><b>$</b><b>56,406</b></div><div><b>
Step </b><b>4</b><b> (</b><b>80% Rate of Pay</b><b>)</b><div></div><b>$</b><b>60,166</b></div><div><b>
Step </b><b>5</b><b> (</b><b>85% Rate of Pay</b><b>)</b><div></div><b>$</b><b>63,927</b></div><div><b>
Step </b><b>6</b><b> (</b><b>90% Rate of Pay</b><b>)</b><div></div><b>$</b><b>67,687</b></div><div><b>
Step </b><b>7</b><b> (</b><b>Full</b><b> Rate of Pay</b><b>)</b><div></div><b>$</b><b>75,208</b></div></div></div><div><div><b><br>
DEPT/DIV:</b></div><div><b><br>
People Department<br>
</b></div></div><br>
<div><div><b>SUPERVISOR:</b></div><div><b><br>
Senior Manager, Benefit Operations</b></div></div><div><div><b><br>
LOCATION:</b></div><div><b><br>
2 Broadway</b></div></div><div><div><b><br>
HOURS OF WORK:</b></div><div><b><br>
40 hours per week, 9 AM</b><b> &ndash; 5:30 PM (30-minute lunch break)</b></div></div></div><div></div><div><b><br>
***This position is represented by the Transportation Communication</b><b>s</b><b> Union (TCU)***</b></div><div></div><p><b><br>
Opening:</b></p><p>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p><b>
Position Objective:</b></p><p>
The purpose of this position is to administer and support activities and process transactions for the Human Resources Employee Benefits area.</p><p><b>
Responsibilities:</b></p><ul><li>
Gather, validate, and maintain data and other transaction inputs.</li><li>
Gather forms and track status.</li><li>
Enter transactions in PeopleSoft and the service request management tool.</li><li>
Retrieve, index, and review scanned documents and forms.</li><li>
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries.</li><li>
Integrate across the Center of Excellence (COE) teams to document, research, and resolve basic issues and errors as assigned.</li><li>
Understand when to resolve or escalate issues to a supervisor.</li><li>
Perform/support cyclical processing and period-end activities.</li><li>
Complete assignments as delegated by supervisor/direct manager.</li><li>
Comply with MTA and departmental policies, practices, and procedures.</li><li>
Develop and update operating procedures and training materials as needed.</li><li>
Understand the MTA and departmental vision, including how individual responsibilities fit into long-term strategies.</li><li>
Track and report the status of work.</li><li>
Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge.</li><li>
Support other team members as appropriate.</li><li>
Run reports to manage, monitor, and provide HR/Benefits metrics.</li><li>
Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicators targets.</li><li>
Adhere to the team budget.</li><li>
Identify and implement continuous improvement initiatives as assigned.
</li><li>Participate in user groups as necessary.</li><li>
Identify and document input to knowledge management tool.</li></ul><div></div><div><b><br>
Required Qualifications:</b></div><br>
<div></div><ul><li>
Possess specific work experience for HR Benefits.</li><li>
Working knowledge and use of PeopleSoft or related database software.</li><li>
Ability to work in a team environment.</li><li>
Ability to process requests consistently with general supervision.
</li><li>Ability to assess problems and promptly resolve or identify the appropriate team to resolve.</li><li>
Strong oral and written communication skills.</li><li>
Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization.</li><li>
Strong time management skills and ability to manage individual assignments.</li><li>
Strong attention to detail.</li><li>
Ability to handle sensitive situations and maintain a high degree of confidentiality.</li></ul><div></div><div><b><br>
Preferred Qualifications:</b></div><br>
<div></div><ul><li>
Understanding of MTA HR policies and procedures.</li><li>
Familiarity with performance metrics and ability to meet identified targets.
</li><li>Working knowledge of service request management tools.</li><li>
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications.</li></ul><div></div><div><b><br>
Required Education and Experience:</b></div><br>
<div></div><ul><li>
High School Diploma or GED</li><li>
Minimum one (1) year of work experience in human resources, benefits processing, pensions, customer service, or a related field.</li></ul><div><b>
Preferred</b><b> Education and Experience:</b></div><br>
<div></div><ul><li>
Bachelor's degree or Associate's degree with relevant experience in Business or related field</li><li>
Shared Services experience</li></ul><p></p><p><b><br>
Other Information</b></p><p>
This is a resume-based position represented by the Transportation Communications Union (TCU).</p><p>
May need to work outside of normal work hours (i.e., evenings and weekends)</p><p>
Travel may be required to other MTA locations or other external sites.</p><p>
According to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p><b>
Equal Employment Opportunity</b></p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div></div></div></div><p></p>

Operations Analyst, Benefits

Marsh

<div><h2 class="jobSectionHeader"><b>Company:
</b></h2>Mercer
<p></p><h2 class="jobSectionHeader"><b>Description:
</b></h2><p></p><p>We are seeking a talented individual to join our <b>Health &amp; Benefits </b>team at <b>Mercer, a Marsh business </b>. This role will be based in <b>Nashville </b>and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.
</p><p></p><p>As a <b>Senior Health &amp; Benefits Consulting Analyst </b>, you will work closely with the team in the strategy, design, implementation, and administration of client companies&rsquo; health and welfare programs. Managing the RFP process, crafting client communications, and collaborating with internal teams and external carriers will be key to driving successful outcomes. This is great opportunity to build strong client relationships while gaining deep expertise in health and group benefits!
</p><p></p><p><b>We will count on you to:
</b></p><ul><li>Support the consulting team by gathering, organizing, entering, and analyzing data in Excel for client projects, with an emphasis on results analysis and project management.
</li><li>Collect and interpret vendor utilization and rate data via RFPs, summarizing findings in Excel or PowerPoint for client presentations.
</li><li>Develop cost projections and vendor renewal evaluations to inform client meetings.
</li><li>Manage the quality and timeliness of client deliverables, assist with budget and billing reports, participate in client and vendor calls, prepare clear communications, and resolve most issues, escalating complex matters as needed.
</li><li>Gather and validate client and vendor plan design data for healthcare plan consolidation or marketing impact analysis, ensuring data accuracy and following up on discrepancies.
</li><li>Build foundational knowledge of products, services, vendor markets, underwriting, financial skills, and technical tools through training, online courses, and mentorship.
</li></ul><p></p><p><b>What you need to have:
</b></p><ul><li>1-3 years of health industry or HR experience
</li><li>Exceptional project management skills
</li><li>Excellent organizational, interpersonal, verbal, and written communication skills
</li><li>Capacity to multitask, manage competing priorities with strong time management skills
</li><li>Strong business acumen paired with intellectual curiosity
</li><li>Ability to exercise independent thinking
</li><li>Ability to work at a fast pace, both independently and in a team environment
</li><li>Proficiency using Microsoft Office &mdash; Word, Excel, and PowerPoint
</li></ul><p></p><p><b>What makes you stand out?
</b></p><ul><li>BA/BS Degree
</li><li>Previous working experience with benefits
</li><li>Advanced Excel skills; VLOOKUP, pivot tables, macros
</li></ul><p></p><p><b>Why join our team:
</b></p><ul><li>We help you be your best through professional development opportunities, interesting work and supportive leaders.
</li><li>We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
</li><li>Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
</li></ul><p></p>Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.
<p></p>Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
<p></p>Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.</div><p></p>

Senior Health & Benefits Consulting Analyst

Mercer

<div><p>We are seeking a talented individual to join our <b>Health &amp; Benefits</b> team at <b>Mercer, a Marsh business</b>. This role will be based in <b>Nashville</b> and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.</p><p></p><p>
As a <b>Senior Health &amp; Benefits Consulting Analyst</b>, you will work closely with the team in the strategy, design, implementation, and administration of client companies&rsquo; health and welfare programs. Managing the RFP process, crafting client communications, and collaborating with internal teams and external carriers will be key to driving successful outcomes. This is great opportunity to build strong client relationships while gaining deep expertise in health and group benefits!</p><p></p><p><b>
We will count on you to:</b></p><ul><li>
Support the consulting team by gathering, organizing, entering, and analyzing data in Excel for client projects, with an emphasis on results analysis and project management.</li><li>
Collect and interpret vendor utilization and rate data via RFPs, summarizing findings in Excel or PowerPoint for client presentations.</li><li>
Develop cost projections and vendor renewal evaluations to inform client meetings.</li><li>
Manage the quality and timeliness of client deliverables, assist with budget and billing reports, participate in client and vendor calls, prepare clear communications, and resolve most issues, escalating complex matters as needed.</li><li>
Gather and validate client and vendor plan design data for healthcare plan consolidation or marketing impact analysis, ensuring data accuracy and following up on discrepancies.</li><li>
Build foundational knowledge of products, services, vendor markets, underwriting, financial skills, and technical tools through training, online courses, and mentorship.</li></ul><p></p><p><b>
What you need to have:</b></p><ul><li>
1-3 years of health industry or HR experience</li><li>
Exceptional project management skills</li><li>
Excellent organizational, interpersonal, verbal, and written communication skills</li><li>
Capacity to multitask, manage competing priorities with strong time management skills</li><li>
Strong business acumen paired with intellectual curiosity</li><li>
Ability to exercise independent thinking</li><li>
Ability to work at a fast pace, both independently and in a team environment</li><li>
Proficiency using Microsoft Office &mdash; Word, Excel, and PowerPoint</li></ul><p></p><p><b>
What makes you stand out?</b></p><ul><li>
BA/BS Degree</li><li>
Previous working experience with benefits</li><li>
Advanced Excel skills; VLOOKUP, pivot tables, macros</li></ul><p></p><p><b>
Why join our team:</b></p><ul><li>
We help you be your best through professional development opportunities, interesting work and supportive leaders.</li><li>
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.</li><li>
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.</li></ul><p><br>
Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.<br>
<br>
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.<br>
<br>
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one &ldquo;anchor day&rdquo; per week on which their full team will be together in person.</p></div>

Office of Group Benefits

<div><div><div><div><div><b>Salary</b></div>
</div><div><div>Depends on Qualifications</div>
</div></div><div><div><div><b>Location
</b></div></div><div></div><div><div>Baton Rouge, LA</div>
</div></div></div><div><div><div><div><b>Job Type</b></div>
</div><div><div>Classified</div>
</div></div><div><div><div><b>Job Number</b></div>
</div><div><div>OGB 022326B ERG</div>
</div></div></div><div><div><div><div><b>Department</b></div>
</div><div><div>Office of Group Benefits</div>
</div></div><div><div><div><b>Opening Date</b></div>
</div><div><div>02/23/2026</div>
</div></div></div><div><div><div><div><b>Closing Date</b></div>
</div><div><div>3/2/2026 11:59 PM Central</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>About this Job<br>
</b></h2></div><p></p><div><br>
The Division of Administration/Office of Group Benefitshas a vacancy.<br>
<br>
This Position serves as the Group Benefits Analyst in the Customer Services Section of the Office of Group Benefits (OGB) and has the responsibility for providing support functions via call center operations, emails, postal mail, and walk-ins. This position assists with the DHH LACHIP program that consists of complex eligibility, premium issues, and dependent verification. Other complex programs that may be assigned as Medicare and Medicaid cases, which consist of complex and specific federal and state guidelines and timelines, coordination of benefits issues, and problem resolutions. The office of Group Benefits is responsible for managing a statewide employer-based comprehensive benefits program for over 230,000 employees, retirees, and their dependents at the State of Louisiana, school boards, and other governmental subdivisions. OGB&rsquo;s Management functions consist of oversight in the administration of benefits provided by third-party administrators (TPAs) while ensuring overall program cost, containment, and compliance with federal and state mandates. OGB additionally has the responsibility for maintaining insurance plan documents governing the terms and conditions of benefits offered. OGB also monitors administrative costs and recommends containment strategies as well as alternative methods of administering benefits.<br>
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AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:<br>
<ul><li><b>Building and Supporting Teams</b>: The ability to combine one's actions and efforts with others to work toward achieving a common goal.</li><li><b>Communicating Effectively</b>: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.</li><li><b>Making Accurate Judgments</b>: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.</li></ul><br>
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The Division of Administration is the state government&rsquo;s management arm and the hub of its financial operations. Division offices perform a wide variety of activities, including the following:<ul><li>
Overseeing the state&rsquo;s capital construction program</li><li>
Working to provide state and federal grants for community development</li><li>
Development of the state budget</li><li>
Providing technology services</li><li>
Giving agencies guidance in the state purchasing and contracting process as they seek goods and services</li><li>
Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications
</b></h2></div><p></p><div><div>Three years of experience in employee benefits, health services, health insurance claims processing, or contracts; OR<br>
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Six years of full-time work experience in any field; OR<br>
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A bachelor's degree.<br>
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EXPERIENCE SUBSTITUTION:<br>
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Job Specification
</b></h2></div><div><p>The official job specifications for this role, as defined by the State Civil Service, can be found here.</p></div>
<div><h2 class="jobSectionHeader"><b>Job Duties and Other Information
</b></h2></div><div><p>Job Duties:<br>
Conduct routine customer service duties and provide assistance to the Customer Service administrator and managers. Take inbound calls in a call center environment to provide assistance and information to plan members, agency representatives, plan providers, third party companies, and the general public and or individual requesting information about the benefits and plans offered to applicable employees, retirees and their dependents. Subject matter typically includesm eligibility determination and eligibility status, plan coverage, exclusions and limitations, effective dates, claims history/information, premium rates/collections, payments (refunds, over/under payments) payroll errors, problems, etc. Respond to inquiries and complaints via email, facsimiles, postal mail and/or walk-in clients. Prepare correspondence accordingly and within specific time frames.<br>
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Research and analyze complex situations and complaints for problem resolution and/or provide assistance/information to vendors, plan providers, agency representatives and members. Consult with Call Center Mangers and/or Director as needed. Generate/review reports periodically, may be as often as daily, to aid in research, validation, or verification of information.<br>
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Research and retrieve member records in the imaging system to verify enrollment changes to health and life insurance coverages. Accessing the OGB Impact systems to key demographics, health, and life insurance coverage and verify coverage for active and retired State employees. Prepare documents for imaging.<br>
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Provide assistance to member agencies and benefits providers such as insurance companies, drug providers, pharmacists, etc. to prove clarification and verification of plan members eligibility for services and products and for deceased employee/retirees processes such as update of records, notifications to various entities (Vital Statistics), and coverage adjustments for surviving family members, etc.<br>
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Analyze Medicare data to determine member eligibility and ensure OGB records coordinates with the reports from Centers for Medicare portal.<br>
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All other duties as assigned.<br>
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Position-Specific Details:<br>
<b>Appointment Type: </b>This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee. A permanent status employee may be required to serve a new probationary period in lieu of promotion.<br>
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Louisiana is a &quot;State as a Model Employer&quot; for People with Disabilities.<br>
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<b>Career Progression: </b>This vacancy participates in a career progression group and may be filled from this recruitment as an Group Benefits Analyst 1, 2, or 3, depending on the level of experience of the selected applicant.<br>
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<b>Compensation:</b><b><i> </i></b>This position receives a retentions pay of $1.00 per hour for each hour worked.<br>
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How To Apply:</p><p><b><br>
No Civil Service test score </b>is required in order to be considered for this vacancy.</p><p>
 Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.</p><ul><li>Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education).<b> </b>Resumeswill notbe accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.</li></ul><p>
A criminal history check may be conducted on all new hires as well as employees changing positions, including promotions, demotions, details, reassignments and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-verify system.<br>
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Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.<br>
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<b>For further information about this posting, please contact:</b><br>
Erica R. Gay<br>
HR Specialist<br>
Division of Administration/Office of Human Resources<br>
 email: Erica.Gay@la.gov</p></div></div></div><p></p>
<br><p></p><div><div><div><div>Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to <i>make a difference </i>through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. <br>
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As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:</div><div></div><br>
<div><div><br>
<b>Insurance Coverage </b>More information can be found at https://info.groupbenefits.org/<br>
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<b>Parental Leave</b> &ndash; Up to six weeks paid parental leave<br>
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx<br>
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<b>Holidays and Leave</b> &ndash; State employees receive the following paid holidays each year:</div><div><ul> <li>New Year's Day </li><li>Martin Luther King, Jr. Day, </li><li>Mardi Gras, </li><li>Good Friday, </li><li>Memorial Day, </li><li>Independence Day, </li><li>Labor Day, </li><li>Veteran's Day, </li><li>Thanksgiving Day and Christmas Day.</li></ul></div>***** Additional holidays may be proclaimed by the Governor<br>
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State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.<br>
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<b>Retirement</b><b> </b>&ndash; State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):<ul> <li>Louisiana State Employees Retirement System (www.lasersonline.org<i>). LASERS has provided this </i><i>video </i><i>to give you more detailed information about their system</i> </li><li>Teacher's Retirement System of Louisiana (www.trsl.org), </li><li>Louisiana School Employees Retirement System (www.lsers.net), among others</li></ul></div></div></div></div><p></p>

Group Benefits Analyst 1, 2, OR 3

PepsiCo

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 <strong>
  Overview
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  <br/>
 </strong>
 The People experience &amp; operations Senior Coordinator will be responsible for administering benefits processes and transactions to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the manager. The role requires strong process orientation and SLA adherence experience.
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  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develop and update enrollee list (Life insurance, Executives&rsquo; medical insurance, Delta insurance).
  </li>
  <li>
   Process quarterly invoices (Life insurance, Executives&rsquo; medical insurance, Delta insurance).
  </li>
  <li>
   Coordinate executives&rsquo; medical cards issuing process.
  </li>
  <li>
   Finalize life insurance claims (death and disability cases) in coordination with finance and PE&amp;O teams.
  </li>
  <li>
   Work with TR team on wellness campaigns activation and communication.
  </li>
  <li>
   Manage Pepwell benefits application in terms of offers upload, application facilities &amp; resolve employee queries as per defined SLAs
  </li>
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   Manage employees life insurance choices through PepFlex and ensure smooth application with life insurance vendor
  </li>
  <li>
   Activate extended benefits communication plan following TR team plan.
  </li>
  <li>
   Work on getting the best corporate deals in the market and build communication plan accordingly.
  </li>
  <li>
   Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
  </li>
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   Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs
  </li>
  <li>
   Partner with team to execute plans to improve customer satisfaction with a focus on processes
  </li>
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   Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization
  </li>
  <li>
   Manage escalation and takes ownership for ultimate issue resolution
  </li>
  <li>
   Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
  </li>
  <li>
   Ensure knowledge management platform is updated
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
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 </strong>
 <ul>
  <li>
   Strong communication skills
  </li>
  <li>
   Demonstrated track record of strong service delivery
  </li>
  <li>
   Very good English language skills
  </li>
  <li>
   Ability to work with different geographies and cultural experience
  </li>
 </ul>
</div>


People Experience and Operations Senior Associate (Benefits Administration)

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