senior branch manager

Presidential Bank, Fsb

<div>Description:<p><br>
</p><p>The Senior Branch Manager is responsible for the efficient, day-to-day operation of a full-service branch, with a strong focus on customer satisfaction, business development, personnel leadership, and operational excellence. This role oversees all aspects of branch performance including consumer deposits, small business growth, client relationship retention and expansion, staff scheduling, and facility oversight.</p><p>
The ideal candidate is a customer-focused leader with a strong presence in the community and a deep understanding of core banking operations. This includes teller functions, ATM balancing, customer service, IRA services, and a comprehensive knowledge of personal banking products and services.</p><p><br>
</p><ul><li>Works with the VP, Retail Banking to develop customer retention and growth strategies.</li><li>Builds new business relationships by identifying qualified prospects, conducting pre-call planning, and consistently following up on external business development efforts.</li><li>Coaches and mentors the Branch team to ensure delivery of exceptional customer service.</li><li>Assists customers and prospects by understanding their financial needs and developing long-term relationships.</li><li>Projects a positive image of the bank to customers and staff members.</li><li>Serves as a regional support resource for other branch managers and the primary contact for questions from their branch employees. Responsible for creating market awareness within the assigned region, identifying opportunities to deepen client relationships and drive financial growth.</li><li>Coaches branch managers to lead consultative, client-focused conversations that promote long-term engagement and solutions-based service.</li><li>Supports leadership development by mentoring branch managers and creating a culture of accountability, engagement, and continuous improvement. Identifies high-potential team members and contributes to succession planning and leadership readiness.</li><li>Enforces dual control procedures at all times; perform audits as needed to ensure ongoing compliance procedures.</li><li>Ensures strict adherence to all Bank policies and regulations, including OFAC, BSA/AML, Reg D, Reg E, and Reg CC.</li><li>Schedules branch staff to maintain appropriate coverage and operational efficiency.</li><li>Collaborates with other Senior Branch Managers and the VP of Retail Banking to cover staff shortages across locations.</li><li>Oversees teller duties and assists line with customer transactions.</li><li>Acts as back-up in absence of Tellers and Customer Service Representatives.</li><li>Keeps staff informed of new products and services, Bank and departmental news, and pertinent changes in policies and procedures.</li><li>Interviews and trains new hires within the branch in coordination with the VP of Retail Banking.</li><li>Conducts regular coaching sessions and annual reviews with branch employees.</li><li>Reports operational opportunities and concerns to Retail Banking management.</li><li>Reviews and assists with Branch Manual procedures.</li><li>Completes other projects and/or duties as assigned.</li></ul>
Requirements:<p><br>
</p><ul><li>Strong customer service orientation.</li><li>Proven leadership and communication abilities.</li><li>Ability to coach and motivate individuals and teams.</li><li>Demonstrated success in customer satisfaction and relationship retention.</li><li>Comprehensive knowledge of banking products, services, policies, and regulatory standards.</li><li>Ability to make informed decisions regarding branch operations and customer service.</li><li>Proficiency in core banking systems, platform applications, and ATM processes.</li><li>Strong computer skills, including Microsoft Office (Word, Excel), internet, and email applications.</li><li>Ability to plan, organize, prioritize, and collaborate effectively.</li></ul><p>
This level of knowledge is normally acquired through completion of a bachelor&rsquo;s degree and/or 4-6 years banking experience, preferably in a managerial role (5 years).</p></div>

Senior Branch Manager

Do it Right Pakistan

<p>Job description:</p><p>Join One World Immigration Law Consultant, a leader in Skilled / Business Immigration. With a proud history of over 50 years in the industry, we are dedicated to innovation and excellence. We are looking for a driven Branch Manager to lead our Sialkot Branch, and help us continue to grow and succeed.</p><p><b>Key Responsibilities:</b></p><ul><li>Develop and implement effective sales strategies to meet and exceed sales targets.</li><li>Lead, train, and motivate the sales team to achieve top performance.</li><li>Build and maintain strong, long-lasting customer relationships.</li><li>Collaborate with other teams and departments to drive business growth.</li><li>Analyze market trends and competitor activity to adjust strategies accordingly.</li><li>Prepare regular sales forecasts and reports, presenting them to senior management.</li><li>Oversee the daily operations of the branch, ensuring compliance with bank policies and procedures.</li><li>Meet goals and metrics and report on them regularly to senior management.</li><li>Address customer and employee satisfaction issues promptly.</li><li>Network to improve the presence and reputation of the branch and company.</li><li>Stay abreast of competing markets and provide reports on market movement and penetration.</li></ul><p><b>Requirements:</b></p><ul><li>Proven experience as a Sales Manager or Branch Manager, preferably in Skilled / Business Immigration Industry.</li><li>Strong leadership skills and the ability to manage teams.</li><li>Excellent communication, interpersonal, and customer service skills.</li><li>Solid understanding of sales performance metrics.</li><li>Proficient in CRM software and Microsoft Office Suite.</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary with performance-based bonuses.</li><li>Opportunities for professional growth and career advancement.</li><li>A dynamic and supportive work environment.</li></ul><p>Pay: Rs55,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Branch Manager

Elaan Marketing

<p>The Branch Manager is responsible for overseeing the daily operations of an education consultancy branch, driving student recruitment, managing staff, and ensuring high-quality counseling services for students seeking admissions abroad.</p><p><b>1. Branch Operations Management</b></p><ul><li>Oversee day-to-day branch activities and ensure smooth functioning</li><li>Maintain operational standards, policies, and procedures</li><li>Monitor branch performance and prepare regular reports</li></ul><p><b>2. Student Counseling &amp; Admissions</b></p><ul><li>Guide students on academic programs, universities, and career paths</li><li>Provide accurate information on admissions, visas, and scholarships</li><li>Handle complex cases and support counselors in conversions</li></ul><p><b>3. Team Leadership</b></p><ul><li>Recruit, train, and supervise education counselors and support staff</li><li>Set performance targets and monitor team KPIs</li><li>Conduct regular team meetings and performance reviews</li></ul><p><b>4. Business Development</b></p><ul><li>Develop strategies to increase student enrollments</li><li>Build relationships with schools, colleges, and partners</li><li>Organize seminars, workshops, and promotional events</li></ul><p><b>5. Client Relationship Management</b></p><ul><li>Ensure high customer satisfaction and service quality</li><li>Handle escalations and resolve client concerns effectively</li><li>Maintain long-term relationships with students and parents</li></ul><p><b>6. Compliance &amp; Documentation</b></p><ul><li>Ensure adherence to visa regulations and admission requirements</li><li>Oversee documentation accuracy and application processes</li><li>Maintain records and data confidentiality</li></ul><p><b>7. Financial Management</b></p><ul><li>Manage branch budget, expenses, and revenue targets</li><li>Track sales performance and profitability</li><li>Report financial metrics to senior management</li></ul><p><i><b>Note:</b></i> <i>Only shortlisted and related experience will be contacted. </i></p><p><b>Job: Onsite Job</b></p><p><b>Address: People's Colony No. 1, Faisalabad</b></p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Work Location: In person</p>

Branch Manager Educational Counsultant

DAIKIN COMFORT TECHNOLOGIES DIST INC

<div><p>Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our Branch Manager position located at our Ocala, FL branch to generate top line revenue growth through sale of our products and offerings. This position manages the branch&rsquo;s operations and staff with accountability for sales, customer service, profitability, productivity and growth of market share through utilization of effective sales techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, safety and record-keeping practices.</p>
<p><b>
Why work with us?</b></p>
<ul>
<li>Benefits are effective on day one for all full-time direct hires</li>
<li>Training programs are available to help guide team members and develop new skills</li>
<li>Growth Opportunities - there is immense opportunities to grow your career</li>
<li>You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.</li>
</ul>
<p><b>Responsibilities may include:</b></p>
<ul>
<li>Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.</li>
<li>Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.</li>
<li>Maintain sales &ndash; review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.</li>
<li>Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.</li>
<li>Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
</li><li>Develop plans for increased branch profitability/productivity and drive continuous improvement processes.</li>
<li>Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.</li>
<li>Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.</li>
<li>Stay current with cycle counts and keep dead stock at a minimum.</li>
<li>Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.</li>
<li>Review P&amp;L; hold safety meetings, security reports and maintain facility.</li>
<li>Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.</li>
<li>Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.</li>
<li>Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.</li>
<li>Maintain a 93%, or higher, audit score</li>
<li>Maintain a working knowledge of company&rsquo;s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,</li>
<li>Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.</li>
<li>May work outside regular working hours in case of emergencies within the branch as required.</li>
<li>Participate in additional activities as requested.</li>
</ul>
<p><b>Nature and Scope:</b></p>
<ul>
<li>Ensures work is aligned with the ROM&rsquo;s expectations, goals, and vision</li>
<li>Accountable for implementation of policies, processes, and procedures for short-term results</li>
<li>Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director</li>
<li>Works on difficult to moderately complex issues and projects</li>
<li>Provides guidance and training to subordinates</li>
<li>Has authority to hire, recommend pay, establish performance and recommend for termination</li>
<li>Level of signing authority established by company policy/guidelines</li>
</ul>
<p><b>Knowledge &amp; Skills:</b></p>
<ul>
<li>Knowledge of warehouse/inventory management and material handling equipment such as forklifts</li>
<li>P&amp;L understanding</li>
<li>HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts</li>
<li>Proven customer service experience with high level of customer satisfaction</li>
<li>Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.</li>
<li>Effective verbal and written communication skills and interpersonal skills</li>
<li>Strong organizational and time management skills</li>
<li>High level of attention to detail and compliance and results driven.</li>
<li>Excellent problem-solving skills, with ability to apply sound judgment</li>
<li>Ability to build and maintain positive relationships with customers, vendors, and employees</li>
<li>Experience leading a team of employees towards a common goal</li>
<li>Ability to apply good judgement and decision-making skills including strong work ethics and integrity.</li>
<li>Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)</li>
<li>Working knowledge of CRM &amp; Mincron or similar applications is preferred.</li>
</ul>
<p><b>Experience:</b></p>
<ul>
<li>3+ years in a leadership/supervisory role</li>
<li>Experience in HVAC wholesale industry strongly preferred</li>
</ul>
<p><b>Education:</b></p>
<ul>
<li>High School diploma or GED equivalent.</li>
<li>College degree strongly preferred.</li>
</ul>
<p> <b>Physical Requirements/Work Environment:</b></p>
<ul>
<li>Must be able to perform essential responsibilities with or without reasonable accommodations.</li>
</ul>
<p>Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.</p>
<p><i>
The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.</i></p>
<p><b>
#LIKWS</b></p>
<p><b>
#IND123</b></p></div>

BRANCH MANAGER

Las Vegas-Clark County Library District

<div>Overview:
<div>
The award-winning Las Vegas-Clark County Library District is currently hiring for a <b>Branch Manager</b> for the <b>Whitney Library</b>.</div><div></div><div><b><br>
GENERAL SUMMARY</b><b>:</b></div><div>
Under the intermittent supervision of the Regional Manager, the Branch Manager provides operational and administrative leadership to a designated District branch. This position supervises and manages branch service delivery and directly/indirectly supervises branch staff. The Branch Manager is responsible for fostering positive relationships within the community and providing oversight to branch projects, programs, and committees. Acts as Person-in-Charge (PIC) on a routine basis and as needed.</div><div></div><div><b><br>
Description of hours and wages</b><b>:</b></div><div>
The pay range for this position is $110,113.95 to $147,563.68 per year. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy.</div><div></div><div><br>
This is a full-time (40 hours per week), FLSA exempt position.</div><div></div><ul><li><br>
<i>A Relocation Reimbursement of up to $2,500 is available to assist with relocation of over 100 miles.</i></li></ul><div><br>
</div><div><b>Application Deadline</b><b>:</b></div><div>
The application deadline for this position is 11:59 p.m. on Friday, May 1, 2026. To be considered for this position, applications must be submitted prior to this deadline.</div><div></div><ul><li><br>
<i>We anticipate interviewing for this position on Friday, May 22, 2026.</i></li></ul>
Responsibilities:
<p><b>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b><b>:</b></p><p><br>
</p><p>Essential Duties &amp; Responsibilities of Department Head plus:</p><p><br>
1. Responsible for the day-to-day operational management of a designated library branch, including but not limited to:</p><p>
a. Planning short-term (daily to annual) operational goals for the assigned branch.<br>
b. Organizing the assigned branch, departments, and employees to achieve established goals.<br>
c. Staffing the assigned branch and departments within budgetary guidelines to meet service demand and requisite skill needs.<br>
d. Directing staff to achieve established goals.<br>
e. Coordinating with other branches and other administrative departments to meet established Branch and District goals.<br>
f. Developing, maintaining, and monitoring key Branch reporting metrics to achieve and control desired quality outcomes.<br>
g. Developing, maintaining and monitoring annual Branch budget to achieve established goals and utilize District resources in an efficient and effective manner.</p><p>
2. Provides administrative supervision to assigned managers and staff, including but not limited to:</p><p>
a. Performance Coaching &amp; Management.<br>
b. Career Counseling &amp; Development.<br>
c. Conflict Resolution.</p><p>
3. Oversees Branch projects, programs, vendors, and committees to support and achieve Branch initiatives and goals.<br>
4. Builds community partnerships and leads outreach initiatives that align with both community needs and District goals.<br>
5. Ensures Branch compliance with all federal, state and local laws, regulations, codes, best practices, and District Policies and Procedures.<br>
6. Performs other duties as assigned.</p><p></p><p><b><br>
CORE COMPETENCIES</b><b>:</b></p><div>
Competencies of Assistant Branch Manager plus:<br>
<ul><li>Managerial planning, organizing, directing, staffing, reporting, coordinating, and budgeting.</li></ul></div>
Qualifications:
<div><b>
KNOWLEDGE, SKILLS, AND ABILITIES</b><b>:</b></div><div><b>
Education:</b></div><div><b>
Required: </b>Master&rsquo;s Degree in Library Science (MLS or MLIS) from a college or university accredited by the American Library Association (ALA).</div><div><b>
Preferred:</b> N/A</div><div></div><div><b><br>
Experience:</b></div><div><b>
Required: </b>Three (3) years&rsquo; experience as a professional librarian with at least two (2) of those years at a branch associate or department head level.</div><div><b>
Preferred:</b> N/A</div><div><br>
</div><div><b>LICENSE AND CERTIFICATION</b><b>:</b></div><div>
 <b>Required:</b>
</div><ul><li><div><ul><li><div><ul><li><div><ul><li>Possess, or have the ability to obtain, a valid Nevada Driver&rsquo;s License at the time of hire.</li><li>
Completion of Las Vegas-Clark County Library District&rsquo;s (LVCCLD) Person-in-Charge (PIC) Training or completion of core PIC Training within 6 months of assuming position.
</li><li>District provided AED/CPR certification must be completed within six months from date of employment and must be maintained (current) while in a covered position.</li></ul></div></li></ul></div></li></ul></div></li></ul><div><b>
Preferred:</b> N/A</div><div></div><div><b><br>
PHYSICAL REQUIREMENTS</b><b>:</b></div><div>
Although work is performed in a library setting, a limited amount of walking or standing is often necessary to carry out job duties. Tasks may involve frequent walking, standing, bending, reaching, stooping, and some lifting and carrying of objects of moderate weight (20-50 pounds).</div><div></div><p><b><br>
ADDITIONAL KNOWLEDGE, SKILLS, &amp; ABILITIES</b><b>:</b></p><div>
KSAs of Assistant Branch Manager plus:<br>
<ul><li>Knowledge of laws, regulations, and best practices applicable to Library Management.</li><li>Ability to manage multiple assignments and priorities through personal organization and effective delegation to ensure timely, accurate outcomes.</li><li>Ability to analyze, propose solutions/changes to, and implement solutions/changes to administrative problems, issues, and processes.</li><li>Ability to effectively translate strategic goals into operational initiatives.</li></ul></div><div></div><ul><li><br>
<i>PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview.</i>
</li></ul>Schedule:
<p><b>
Sunday: </b>9:15 AM - 6:15 PM</p><p><b>
Monday: </b>9:15 AM - 6:15 PM</p><p><b>
Tuesday: </b>11:15 AM - 8:15 PM</p><p><b>
Wednesday: </b>9:15 AM - 6:15 PM</p><p><b>
Thursday: </b>9:15 AM - 6:15 PM</p><p></p><ul><li><br>
<i>This schedule may be subject to change based on the needs of the Library District.</i></li></ul>
Benefits:
<ul><li>Medical, dental, vision, and life insurance.</li><li>Nevada Public Employees Retirement System (PERS).</li><li>14 paid holidays, plus 1 additional floating holiday per year.</li><li>Paid vacation (18 days per year) and sick time (12 days per year).</li><li>Tuition reimbursement.</li><li>For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/</li></ul>
Pay Range: USD $110,113.95 - USD $147,563.68 /Yr. Position Type: Full-Time Category: Branch Wide Job Location: Whitney Library Location : Address: 5175 E. Tropicana Avenue</div>

<p><b>Job Summary:</b><br/>The Assistant Branch Manager supports the Branch Manager in overseeing daily operations, ensuring excellent customer service, and achieving business goals. This role involves staff supervision, operational management, and contributing to branch growth and profitability.</p><p><b>Key Responsibilities:</b></p><ul><li>Assist the Branch Manager in managing day-to-day branch operations.</li><li>Supervise and support staff to ensure high performance and productivity.</li><li>Provide excellent customer service and resolve customer issues efficiently.</li><li>Help achieve sales targets and business development goals.</li><li>Monitor branch performance, prepare reports, and suggest improvements.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li><li>Train, coach, and motivate team members.</li><li>Handle administrative tasks such as scheduling, inventory (if applicable), and cash management.</li><li>Step in as acting Branch Manager when required.</li></ul><p><b>Required Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Relevant experience in banking, retail, or branch operations (typically 2&ndash;5 years).</li><li>Prior supervisory or leadership experience is preferred.</li></ul><p><b>Skills and Competencies:</b></p><ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Problem-solving and decision-making skills.</li><li>Sales and customer service orientation.</li><li>Organizational and time-management skills.</li><li>Basic financial and operational knowledge.</li></ul><p><b>Work Environment:</b></p><ul><li>Office based ( Onsite)</li></ul><p>Work Location: In person</p>

Assistant Branch Manager

Washington Trust Bank

<div><p><b>&quot;The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization, and I love welcoming people into it and showing them what makes this such a special place to work.&quot; - Becky Sechler, Director of Retail Banking and Client Delivery</b></p>
<p><b>
Location</b>: Sandpoint Branch - 509 N 5th Ave, Suite E, Sandpoint, ID 83864</p>
<p><b>
Schedule:</b><b> </b>Monday through Friday, 8:15am &ndash; 5:15pm. Schedule may vary, must be flexible.</p>
<p><b>
Essential Functions</b></p>
<p>
Primary time allocation is dedicated to managing and supporting implementation of sales and service activities in the branch. Coaches to all corporate sponsored training programs. Partners with branch manager to provide sales support, training, coaching, mentoring and development to all branch staff. Ensures that core competency and development plan documentation for all staff is completed. Responsible for marketing Washington Trust banking products and services including preparing for client calls, making sales calls, and call follow-up. Identifies opportunities and continually prospects for new clients. Generates leads through existing relationships; asks Center of Influence (COI) and other referrals sources and all new clients for referrals. Meets regularly with Branch Manager to give feedback on branch strategies and plan for further growth of the branch. Perform compliance and risk management duties as required or assigned.</p>
<p>
Sales and Business Development</p>
<ul>
<li>Co-manages and motivates team to achieve sales goals and activities.</li>
<li>Conducts periodic sales, one-on-one, and all-staff meetings.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Partners with the Branch Manager in the implementation of sales processes, which includes taking the lead and managing sales goals and initiatives.</li>
<li>Contributes to the achievement of the branch and market goals.</li>
<li>Participating and promoting team involvement in community organizations and business development activities when appropriate.</li>
<li>Drives goal planning and developing strategies for the branch.</li>
</ul>
<p>Service</p>
<ul>
<li>Takes ownership and emulates the highest level of client service in all situations. Demonstrates a high level of product knowledge.</li>
<li>Ensures professionalism and service expectations are aligned with corporate standards and followed by all branch personnel.</li>
<li>Maintains a high level of product knowledge and client service skills based on completion of internal and approved external training programs. Keeps up to date with changes to products and services.</li>
<li>Works with other managers and staff to exceed client needs in a responsive, efficient manner across department lines.</li>
<li>Ensures and coordinates daily operation of cash and teller functions, as well as Personal Banker functions with accuracy and efficiency.</li>
<li>Works with the manager to provide administrative and operational direction and support for the branch.</li>
<li>Provides professional financial advice, guidance, and solutions through staff and directly to clients.</li>
</ul>
<p>Training, Development and Leadership</p>
<ul>
<li>Coaches to all corporate sponsored training programs.</li>
<li>Directly conducts coaching with the personal banker, training, human resource functions and staff development activities.</li>
<li>Ensure that core competency and development plan documentation for all staff is completed.</li>
<li>Provides sales support, training, coaching, mentoring, and development to all branch staff.</li>
<li>Works with regional manager, when necessary and human resources in recruitment and hiring process.</li>
</ul>
<p>Compliance and Risk Management</p>
<ul>
<li>Performs compliance and risk management duties as required or assigned.</li>
<li>Ultimately responsible for all regulatory and compliance activity within the branch including overseeing of the branch audit.</li>
<li>Incorporates effective internal controls into all relevant work processes. Maintains a comprehensive understanding of internal controls, focusing specifically on key controls.</li>
<li>Ensures timely updates to internal controls documentation when changes occur in risk parameters and/or workflow.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Manage branch to proactively identify and prevent fraud situations.</li>
<li>Train teams to identify and manage risk effectively, staying current on fraud and risk trends to minimize impact to the bank and clients.</li>
<li>Ensure teams are equipped with the necessary tools and knowledge to proactively mitigate risk-related situations.</li>
</ul>
<p>Administrative</p>
<ul>
<li>Acts as the Compliance Representative and facilitates appropriate compliance information at regular Assistant Manager meetings. Conducts the necessary spot checks and training for audits for the branches. Adheres to bank policy manual.</li>
<li>Partners with Branch Manager to analyze workloads and workflows, designing and implementing best practices which define the most efficient way to conduct specific processes as well as continually upgrading and evaluating processes.</li>
<li>Manage branch to proactively educate, identify and prevent fraud situations.</li>
<li>Responsible for adhering and managing team to bank security and dual control policies.</li>
<li>Research and troubleshoot complex issues.</li>
<li>Demonstrates positive leadership behaviors through team motivation and development while leading by example.</li>
<li>Acts as the branches&rsquo; primary operation contact providing daily support to branches in problem resolution relative to policies, procedures, compliance, technical and operational issues, as well as business and personal document interpretation.</li>
<li>Maintains responsibility for managing personal bankers and other branch staff as assigned by the Branch Manager.</li>
<li>Directly delivers coaching and training of job expectations, Human Resource functions, and staff development activities.</li>
<li>Manages performance review documentation, development and delivery to Personal Bankers. Will assist with Personal Banker performance management.</li>
<li>Partners with Branch Manager and Human Resources in recruitment and hiring process.</li>
<li>Manages client base to meet bank income goals. Directly responsible for maintaining reasonable fee waiver and budgetary expectations, as assigned by Branch Manager.</li>
<li>Accountable for complying with bank policies and procedures, and governmental regulatory requirements as written in bank policy and procedure documentation.</li>
<li>Conducts other duties as assigned by the Branch Manager.</li>
</ul>
<p><b>Qualifications</b></p>
<ul>
<li>Excellent verbal, written and interpersonal communication skills.</li>
<li>Goal oriented, self-motivated and enthusiastic.</li>
<li>Ability to sell products &amp; services to clients.</li>
<li>Ability to prioritize workflow, solve client or staff problems, and manage multiple tasks.</li>
<li>Required to maintain the security and confidentiality of Bank and client information.</li>
<li>Strong leadership skills including team recognition, motivation and conflict resolution.</li>
<li>Completion of all appropriate Sales, Service, Employee Retention and Management training.</li>
<li>May be required to have or obtain a Mortgage Loan Originator registration number through the Nationwide Mortgage Licensing System &amp; Registry (NMLS).</li>
<li>Bilingual candidates preferred but not required.</li>
</ul>
<p>Join us in one of our 40+ Washington, Idaho, or Oregon branches as we work toward maintaining a strong, trust-based community in our branches, our bank, with our clients, and in our greater communities.</p><br>
<p></p>
<p><b>
Pay Range:</b> $25.44 to $38.16 per hour</p>
<p>
Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. This position is also eligible to participate in an applicable incentive compensation plan.</p>
<p><b>
What Our Culture Can Offer You</b>:</p>
<p>
Our benefit philosophy is to provide you with a comprehensive package to secure your overall wellness and help you become and remain a fulfilled and productive employee. Our benefits include Health, Financial, Retirement and Work/Life Benefits. We are proud to share an overview of our benefits HERE as part of your total compensation.</p>
<p>
Washington Trust Bank celebrates diversity in the workplace and actively recruits talent to help reflect the unique communities where we live and work. We are proud to be an equal opportunity employer and prohibit discrimination or harassment based on race, religion, sex, gender identity, sexual orientation, national origin, age, pregnancy, disability, genetic information and any other protected characteristics outlined by state, federal and local laws. We believe strength comes from the diverse backgrounds and experiences of our team, and we are dedicated to fostering a supportive and inclusive work environment.</p></div>

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