senior branch manager

BrightStar Care

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
<div>The Branch Manager is responsible for overseeing all branch operations to ensure the delivery of consistent, safe, compassionate, and high-quality care to clients. This role involves leading and managing branch staff, including recruitment, training, and performance management. The Branch Manager is accountable for executing key functions such as scheduling, payroll, billing, medical coding, and adherence to policies and procedures. Collaboration with the Director of Nursing, Business Development Manager, and other key staff is essential to enhance patient-centered care and optimize branch revenues and profitability. The Branch Manager directly supervises the Business Development Manager, Director of Nursing, Customer Care Managers, and other essential staff, ensuring compliance with all relevant licensure and accreditation requirements.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2>
<div><p><b>Client / Customer Care</b></p><ul><li>
Effectively manages the customer care managers (CCMs) and all customer/client care relations.</li><li>
Meets or exceeds &ldquo;inquiry to client&rdquo; conversion goals for branch.</li><li>
Implements and executes consistent conversion practices to drive revenues and client base.
</li><li>Ensure high-quality customer care is provided at every stage of the client touchpoints and experience from phone to in-home consultation to maximize customer retention.</li></ul><div><b>
Recruitment</b></div><ul><li>
Implements and executes active, ongoing recruiting strategies to attract the best field staff and branch office staff.
</li><li>Conducts thorough and engaging employee orientations to properly on-board new hires.</li><li>
Executes all required training programs and provides on-going opportunities for employee development, cross-training, and career growth and advancement.</li><li>
Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care.</li><li>
Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability.</li></ul><div><b>
Payroll, Scheduling, Billing, and Coding Management</b></div><ul><li>
Supports and uses all technology tools and resources to ensure proper business processes (ABS2, Applicant Tracking System, Learning Management System, BrightConnect (Intranet).</li><li>
Uses ADP for weekly payroll processing.</li><li>
Ensure timely and accurate billing, coding, and hourly time records and reporting.</li><li>
Effectively manages hiring and termination procedures.</li><li>
Schedules staff to meet client care needs and minimize non-billed overtime.</li><li>
Ensures on-call phone and assigned staff are properly trained and available as needed.
</li><li>Ensure care and coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards.</li><li>
Participates in On-Call Rotation</li></ul><div><b>
Accreditation and compliance</b></div><ul><li>
Enforces and maintains all Joint Commission accreditation standards of excellence.</li><li>
Complies with all federal, state, and local regulations and employment laws and practices.</li><li>
Effectively manages workers&rsquo; compensation programs; safety and injury prevention; return to work procedures.</li><li>
Maintains current business, tax, and health licenses.</li><li>
Ensure education and compliance of all HIPAA regulations and requirements.</li><li>
Ensure file maintenance and security standards are consistently practiced and enforced to protect employee and client records.</li></ul></div><h2 class="jobSectionHeader"><b>
Skills &amp; Qualifications</b></h2>
<div><ul><li>5+ years managing a team of professionals in a home care or franchise home health business with field staff, LPNs, CNAs, and RNs is highly desired</li></ul><div><b>
EDUCATION</b></div><ul><li>
Bachelor&rsquo;s Degree in Business Management, Operations or Administration</li></ul><div><b>
SKILLS/ABILITIES
</b></div><ul><li>An operations leader who is a subject matter expert that includes management skills with problem solving, leading the team, solution creation and process management</li><li>
Knows and understands pay cycle management including commercial insurance / Medicaid / Medicare / Veteran&rsquo;s / private pay/ medical staffing</li><li>
Prefer home health experience, nursing home, medical staffing, physician office/hospital administration or senior living center management &ndash; needs to know and understand the industry and the business
</li><li>Strong attention to detail, the ability to multi-task, technology savvy and prioritization a must.</li></ul><div><b>
WORKING CONDITIONS
</b></div><div><b>Travel Requirements:</b></div><ul><li>
Limited travel as needed for various sales, marketing, and client care service needs
</li><li>Up to 20% or as directed based on the needs of the business and attending job required training and conferences</li></ul></div></div>

Branch Manager

Preferred Care at Home

<div><div>Preferred Care at Home, a multi-year multi-award winning home care agency based in Hendersonville, TN is expanding to Clarksville!</div><br>
<div></div>
<div><b>
Our mission is to set a new high standard for senior care in Tennessee. We do this by providing life-changing employment to caregivers and life-changing care to seniors.</b></div>
<div>
To see more about us and our culture, click here to check out our website! If our mission resonates with you and you'd like to be a part of it please apply!</div><br>
<div></div>
<div><b>
Role</b></div>
<div>
The Branch Manager oversees the day-to-day operations of a single home care agency branch, ensuring the delivery of high-quality, compassionate, and compliant care. This individual is responsible for team leadership, service coordination, regulatory compliance, and client satisfaction. The Branch Manager acts as the primary point of contact for both internal staff and external partners, aligning operational decisions with agency goals and values.</div><br>
<div></div>
<div><b>
Responsibilities</b></div>
<ul>
<li><b>Supervise and Develop Staff:</b> Train, support, and manage administrative and coordination staff to ensure optimal performance and morale.</li>
<li><b>Act as Main Point of Contact: </b>Serve as the primary liaison for headquarters communications, including billing and payroll audits.</li>
<li><b>Ensure Compliance:</b> Educate and guide branch staff to follow state, federal, local, and company policies and procedures.</li>
<li><b>Perform Client Assessments:</b> Conduct client intakes, assessments, care planning, and ongoing supervision to ensure service quality and fit.</li>
<li><b>Assist with Scheduling:</b> Actively assist with scheduling caregivers with clients as needed and collaborate with staffing supervisors to ensure coverage aligns with client needs.</li>
<li><b>Financial &amp; Performance Management: </b>Track and manage key performance indicators (KPIs) related to revenue, billable hours, staffing levels, client growth, and retention. Control operational costs and contribute to profitability.</li>
<li><b>Conduct Quality Audits:</b> Perform periodic documentation and process audits to uphold quality standards and identify areas for improvement.</li>
<li><b>Promote Satisfaction: </b>Foster a culture of excellence to maximize satisfaction among clients, families, and employees.</li>
<li><b>Resolve Concerns:</b> Address escalated client and caregiver issues promptly and effectively in collaboration with internal staff.</li>
<li><b>Marketing and Relationship Development:</b> Represent the branch in the community by attending events, building relationships with referral sources, and supporting brand awareness and growth in the field.</li>
<li><b>Align Marketing Efforts: </b>Coordinate with marketing representatives to ensure promotional efforts match branch capacity and business goals.</li></ul><br>
<div></div>
<div><b>
Results</b></div>
<div>
Success in this role looks like:</div>
<ul>
<li><b>Operational Efficiency: </b>The branch runs smoothly, with consistent service delivery, accurate documentation, and timely response to issues.</li>
<li><b>Team Performance:</b> Administrative and support staff are well-trained, productive, and motivated, resulting in high employee engagement and retention.</li>
<li><b>Market Presence and Growth: </b>The branch experiences consistent growth and a strong market presence, driven by effective relationship marketing, field-based efforts, and the development of partnerships with local referral sources and healthcare professionals.</li>
<li><b>Client Experience:</b> Clients and families experience exceptional service, leading to increased satisfaction and retention.</li>
<li><b>Regulatory Compliance:</b> The branch maintains compliance with all local, state, and federal regulations and agency policies.</li>
<li><b>Financial Accountability:</b> The branch supports financial health through accurate billing, payroll processes, and efficient scheduling practices.</li></ul><br>
<div></div>
<div><b>
Requirements</b></div>
<ul>
<li><b>Experience</b>
<ul><li>2&ndash;5 years of experience managing a team of 5 or more individuals.</li>
<li>Demonstrated success in operational oversight and team leadership.</li>
<li>Preferred: Experience in home care and/or healthcare setting.</li>
</ul></li><li><b>Education</b>
<ul><li>Bachelor&rsquo;s degree preferred, or equivalent combination of industry or management experience.</li>
<li>Preferred: Degree in Healthcare Management or related field.</li>
</ul></li><li><b>Skills</b>
<ul><li>Strong leadership and team management abilities, with experience coaching and developing staff.</li>
<li>Understanding of state and federal home care regulations.</li>
<li>Strong customer service and communication skills.</li>
<li>Ability to navigate marketing strategies in the field, building relationships with key referral sources, and growing the branch&rsquo;s community presence.</li>
<li>High attention to detail and accuracy in documentation and compliance.</li>
<li>Able to manage multiple priorities with excellent organizational skills.</li>
<li>Proficient in scheduling platforms, CRM systems, and Microsoft Office Suite.</li>
</ul></li><li><b>Personal Attributes</b>
<ul><li>Strong leadership presence with a team-first mindset.</li>
<li>Highly dependable and resourceful, with a proactive approach to leadership.</li>
<li>Compassionate and an advocate for client care and staff development.</li>
<li>Results-driven with a passion for relationship-building and driving business growth.</li>
<li>Clear communicator who can navigate sensitive issues with empathy and professionalism.</li>
<li>Committed to integrity, compliance, and continuous improvement.</li>
<li>Problem-solver with a proactive, solutions-oriented approach.</li>
<li>Holds self and others accountable with integrity and respect.</li></ul></li></ul></div><p></p>

Global Credit Union

<div>Overview:
<div><b>
Reports to:</b> Branch Manager</div><div><b><br>
Functions Supervised:</b> Branch Activities and Staff</div><div></div><div><b><br>
Primary Functions:</b> Supervise the activities of the branch with an emphasis placed on creating positive member and employee experiences. Model a consultative, empathetic, and personalized service approach with every interaction to exceed member service and sales performance standards that aligns with the Global Credit Union Management Philosophy. Support the growth of the credit union by ensuring that individual, branch, and business line goals are met through cross sales activities. Assume responsibility for the branch as assigned.</div><div><b><br>
Duties and Responsibilities:</b></div><div></div><div><br>
1. Responsible for actively engaging with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.<br>
2. Coach, lead and motivate branch employees through consistent observational feedback, conduct required documented monthly one on ones, and facilitate training and skill practice sessions.
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3. Mentor branch staff through employee development and engagement strategies that advance employees for promotional opportunities.<br>
4. Deepen and retain member relationships through the execution of member engagement strategies through in-person conversations, relationship calling, and referrals to other business lines.
<br>
5. Ensure that meaningful relationships are being built through in-branch promotions and community events to increase brand awareness and generate new business.
<br>
6. Supervise daily operational duties to include compliance, security, branch balancing, control of branch cash and negotiable items, outage recovery, and as assigned general ledger accounts. Recognize operational and compliance deficiencies and recommend and implement corrective action.<br>
7. Manage employee and branch schedules to ensure optimal staffing levels and to uphold member service expectations. Review employee time sheets for accuracy and completion and correct errors in a timely manner to meet payroll deadlines.<br>
8. Obtain state mandated insurance license to quote and bind Personal Lines insurance products and assist in developing an effective strategy to meet established quote and issue goals.<br>
9. Support the Member Service Center by monitoring call activities and appropriately allocating assistance as branch and MSC needs arise.<br>
10. Ensure a safe and inclusive work environment, solicit diverse ideas to challenge thinking, and build positive working relationships.<br>
11. Perform other duties as assigned.</div>
Qualifications:
<p><b>
Education:</b> High School Grade or equivalent.</p><p></p><p><b><br>
Creditable Experience in Lieu of Education: </b>Three years supervisory experience in Retail or Branch Banking environment or comparable management experience.</p><p></p><div><b><br>
Experience/Skills:</b> Leadership experience; with proven ability to coach and develop sales and service excellence. Demonstrated successful record of managing and meeting operational objectives and sales goals. Strong verbal and interpersonal communications and personnel management skills required. Passion for helping people with a dynamic personality and strong desire to learn. Thrive in a team environment and promote a culture of mutual support while displaying emotional intelligence. Must be able to lift 25 pounds.</div><p></p><p><b><br>
Tenure:</b>Assignment to Assistant Branch Manager I (Category 11) or Assistant Branch Manager II (Category 10) will be determined by the candidate&rsquo;s education or experience. Advancement requires management recommendation and will be based on the candidate&rsquo;s certifications and/or performance.</p>
Compensation:
<div>
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.</div>
<p>Salary Pay Range: 10</p>
: $63,233 - $99,908 annually
<p>Salary Pay Range: 11</p>
: $57,484 - $90,230 annually Benefits:
<ul><li>Short-term and long-term incentives</li><li>
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options</li><li>
401(k) plan with a 5% match</li><li>
Employee Assistance Program (EAP)</li><li>
Life and disability coverage</li><li>
Voluntary cash benefits for accident, hospitalization and critical illness</li><li>
Tuition Reimbursement</li><li>
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays</li><li>
Click here to view Global&rsquo;s comprehensive Benefits Programs</li></ul><div><b>
Equal Opportunity Employer</b></div></div>

Assistant Branch Manager II

Wallace Management Co.

<div><p>Do you want to start a career with opportunities for growth and advancement, not just a sales or retail job? Do you love working with people and providing positive customer service and sales experiences? If so, we?re looking for you!</p>
<p>Wallace Finance is looking for a friendly and outgoing <b>Branch Manager</b> who can provide outstanding customer service!</p>
<p>Wallace Management Company manages small loan companies with over 125 branches in 7 states- and growing!. We have been in the small consumer loan business since 1980.</p>
<p><b>Why Wallace Finance?</b></p>
<ul><li>Low-cost employee health, dental, vision, and life insurance for full time Team Members</li>
<li>401(k) plan including company match</li>
<li>Paid holidays and vacation time</li>
<li>Monthly bonus opportunities</li></ul><br>
<p>
</p><p><b>The Branch Manager Role Responsibilities include:</b></p>
<ul><li>Provide on-site day-to-day management and supervision of branch employees.</li>
<li>Trains new employees and develops their skills and understanding of company policies and all phases of branch operations, procedures and laws governing the consumer finance business.</li>
<li>Keep the District Manager up to date on the overall performance of the branch.</li>
<li>Provide leadership necessary to motivate employees and create and maintain a high degree of branch production by achieving company standards.</li>
<li>Maintain consistent growth in accounts and receivables through obtaining new borrowers and retaining existing borrowers.</li>
<li>Prepare reports as required by management</li>
<li>Maintain good customer relations</li>
<li>Maintain internal audits to satisfactory or better.</li>
<li>See that all delinquent work is completed each day.</li>
<li>Handle all serious customer issues that require management assistance.</li>
</ul>
<p>This position may require occasional travel.</p></div><p></p>

Fatani Estate

<p>Luna Coffee is opening a <b>new branch in Lahore</b> and we are looking for an experienced <b>Branch Manager</b> to lead our team.</p><p><b>Responsibilities</b></p><ul><li>Manage overall branch operations</li><li>Lead and train the caf&eacute; team</li><li>Monitor sales performance and daily reporting</li><li>Manage inventory and supplier coordination</li><li>Ensure excellent customer experience and service standards</li></ul><p><b>Requirements</b></p><ul><li>3&ndash;5 years experience in caf&eacute; or restaurant management</li><li>Strong leadership and team management skills</li><li>Knowledge of POS systems and inventory management</li><li>Passion for hospitality and coffee</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs60,000.00 per month</p><p>Work Location: In person</p>

Imperial Ventures (Pvt.) Ltd.

<p><b>Role Description</b></p><p>This is a full-time, on-site role for a Branch Manager located in Islamabad. The Branch Manager will oversee daily operations, including staff management, customer service, inventory control, and sales growth. Responsibilities include managing budgets, ensuring compliance with regulatory requirements, and maintaining a high level of customer satisfaction. The Branch Manager will also analyze sales data, develop strategies to achieve business goals, and foster a positive and productive work environment.</p><p><b>Responsibilities</b></p><ul><li><b>Operational Management:</b> Direct daily store activities, including, inventory, merchandising, and, maintenance.</li><li><b>Sales and Profitability:</b> Develop strategies to meet or exceed sales goals, monitor budgets, and control costs.</li><li><b>Staff Leadership:</b> Train, schedule, motivate, and evaluate performance of team members.</li><li><b>Customer Experience:</b> Ensure high standards of customer service and resolve complaints.</li><li><b>Compliance &amp; Safety:</b> Enforce company policies, safety regulations, and legal compliance (e.g., food safety).</li><li><b>Inventory Control:</b> Perform audits, ensure correct pricing, and manage stock levels to prevent shrinkage.</li></ul><p><b>Required Skills &amp; Qualification</b></p><ul><li><b>Experience:</b> Proven experience of minimum 8-10 years in retail management, specifically in a high-volume setting.</li><li><b>Leadership:</b> Strong ability to lead, mentor, and motivate a large team.</li><li><b>Financial Acumen:</b> Experience with budgeting, P&amp;L management, and sales forecasting.</li><li><b>Communication:</b> Excellent verbal and written communication skills.</li><li><b>Technical Skills:</b> Proficiency in retail software, inventory systems, and, Microsoft Office.</li><li><b>Education:</b> Master's / Bachelor&rsquo;s degree in Business Administration or related field is often preferred.</li></ul><p>Pay: Rs130,000.00 - Rs150,000.00 per month</p><p>Work Location: In person</p>

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