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senior business analyst

Coface

<div><b>Company Description</b><p><b><br>
At Coface we make trade happen everyday</b></p><p>
Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.</p><p>
With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring &mdash; all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.</p><p>
Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.</p><p>
Shape the future of trade with us. Join our Happeners!</p><b><br>
Job Description</b><p><b><br>
MISSION :</b></p><p>
Be the go between Functions/Countries and IT. In charge of translating functional business requirement in projects for developers to deliver. Work in close collaboration with Coface functions (e.g. Risk, commercial, finance) to understand and get sign of what needs to be delivered for projects that will improve operations (Insurance and Information). Perform business analysis and user requirement documentation for new projects. Work with all functions/countries in the region to make them understand the change with close coordination and good communication to drive these improvements. Deliver change requests to existing systems to deliver improvements. Responsible for Tier II user support on regional invoicing tool.</p><p>
As senior analyst the projects allocated will be more difficult in nature and will require a better understanding of all systems and operations of Coface.</p><p><b>
MAIN RESPONSIBILITIES:</b></p><ul><li>
Consult and collaborate with functions and countries to understand business needs, goals, objectives, processes and requirements</li><li>
Assist with Identification of new projects for group or regional projects for the APR &amp; MAR regions</li><li>
Responsible for clarification of the requirements for projects to all teams, interpreting information and data and translating this in full requirements and coordinate this with developers. Deliver workflow diagrams and risks analysis.</li><li>
Make sure user guides for new delivered projects and applications, that training is conducted and level 2 support for applications is provided. Support users and coordinate with It and consultant to solve efficiently system problems.</li><li>
Responsible for creating test cases for UAT testing, and for the analyst to pre-test the test cases before they go to functions and countries.</li><li>
Submitting reports to the relevant department heads and management on what is delivered during bi-weekly functional meetings.</li><li>
Assist project managers with time estimation for delivery, quality checks, &amp; staying within budget.</li><li>
Helping the management and other teams draw business goals and needs.</li><li>
Assist with Formulating procedural manuals for all departments.</li><li>
Assist more junior business analyst with knowledge sharing</li></ul><p><b>
Reporting &amp; Daily activities</b></p><ul><li>
Provide data, statistics, KPIs and reports to COO/ CEO's.</li><li>
Monitor the process activities and alert when necessary changes need to be made.</li></ul><p><b>
Risk &amp; Compliance:</b></p><ul><li>
Adhere to compliance standards as set by Coface and Financial Regulators.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Master degree, preferably in Business, Finance, IT or related disciplines</li><li>
Project management (PMI) certified is preferable</li></ul><p><b>
Skill set:</b></p><p><b>
Functional:</b></p><ul><li>
Extensive experience in handling business requirements against pre-defined scope of work</li><li>
Extensive experience in process mappings and operational efficiency</li><li>
Extensive experience in application of technologies in the financial services industry</li><li>
Strong analytical skills, System problem solving, organization and management skills</li><li>
Knowledge of Six Sigma, Digitalization, process management, Project and change management</li><li>
Ability to coordinate with several business teams, IT team in different project development phases in both technical &amp; business perspectives</li></ul><p><b>
Personal</b></p><ul><li>
Good interpersonal and customer interfacing skills, ability to influence and negotiate with others</li><li>
An ability to think innovative and creatively</li><li>
Mature, capacity to operate under stress and can meet tight deadlines</li><li>
Result and customer oriented</li><li>
Self starter, Positive &ldquo;can-do&rdquo; attitude, Highly organized and detail-oriented.</li><li>
Able to work independently on multiple tasks with good interpersonal and presentation skills</li></ul><p><b>
Coface specific:</b></p><ul><li>
Extensive knowledge of Coface's portfolio of products and Coface systems</li><li>
Extensive knowledge of Insurance and Information business and other financial institutions would be beneficial</li></ul><p><b>
IT:</b></p><ul><li>
Microsoft Office Applications: Visio, Word, Excel, Outlook, Coding languages, VBA, Macro's</li></ul><br>
<b>
Additional Information</b><br>
<ul><li><b>
Flexible working model</b> after the 1st month</li><li><b>
Great place to work: </b>central and modern office</li><li><b>
Opportunities to learn: </b>budget every year for training, languages platform, e-learning platform, dedicated development program&hellip;</li><li><b>
Career opportunities:</b> Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field</li><li><b>
Health care</b></li></ul></div>

Senior Business Analyst

MUFG

<div><div><div><b>Overview
</b></div><div>The Senior Business Analyst serves as a pivotal link between business objectives and technology solutions, steering organization toward informed decision-making and sustainable growth. This role combines expert analytical skills, industry knowledge, and exceptional communication to solve complex business challenges and drive transformation initiatives. The Senior Business Analyst works across departments to elicit requirements, optimize processes, and leverage data-driven insights, ensuring that strategies align with organizational goals.<br>
</div><div></div><br>
<div><b>Key Accountabilities and main responsibilities
</b></div><div>Strategic Focus
</div><div><ul><li>Lead the elicitation, validation, and documentation of complex business requirements and use cases through stakeholder interviews, collaborative workshops, and in-depth data analysis
</li><li>Conduct end-to-end data analysis to support strategic decision-making across business units.
</li><li>Assess both current and future state processes, translating business objectives into clear, actionable requirements and user stories
</li><li>Engage with stakeholders across various business units to identify needs, challenges, and opportunities
</li><li>Conduct workshops, interviews, and surveys to comprehensively collect and validate both business and technical requirements
</li><li>Map, model, and evaluate existing business processes to identify improvement opportunities, streamline operations, and enhance efficiency
</li></ul></div><div>Operational Management
</div><div><ul><li>Translate business needs into actionable specifications and collaborate closely with Solution Architect, Product Manager, Developers, and QA to design and implement effective business solutions and achieve strategic goals
</li><li>Prepare detailed documentation, including Business Case analysis, Functional Specifications, User Acceptance criteria and support UAT
</li><li>Support Business Readiness initiatives, contributing to training, communication, and transition activities for seamless project delivery and adoption
</li><li>Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through
</li><li>Make portfolio level recommendations pertaining to workplace continuous improvement opportunities, role efficiency gains, as well as other aspects of delivery as and when the opportunity arises
</li></ul></div><div>People Leadership
</div><div><ul><li>Serve as a Subject Matter Expert on cross-functional teams, ensuring alignment between business objectives and project deliverables
</li><li>Proactively identify emerging risks and dependencies, and recommend effective solutions &amp; Business Process improvements
</li><li>Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles
</li></ul></div><div>Governance &amp; Risk
</div><div><ul><li>Identify issues, risks and benefits of existing and proposed solutions and outline business impacts
</li><li>Drive business improvements through visibility of ongoing quality issues and initiatives
</li><li>Review team working practices/procedures to identify opportunities to improve quality or productivity
</li></ul></div><div>The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.<br>
</div><div></div><br>
<div><b>Experience &amp; Personal Attributes
</b></div><div>Experience
</div><div><ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, Information Technology, or related field. (Master&rsquo;s degree preferred)
</li><li>Require 10+ years of overall experience &amp; 6+ years relevant experience
</li><li>Expertise in requirements elicitation, documentation, and process mapping.
</li><li>Strong understanding and hands-on experience in Agile methodologies, Scrum Framework, Waterfall, Kanban
</li><li>Advanced proficiency in data analysis tools (Excel, Power BI, SQL, Tableau, etc.) and techniques (Optional)
</li><li>Experience within the target industry (e.g., BFSI, Healthcare, Retail, etc.)
</li><li>Demonstrated leadership in mentoring junior analysts and sharing expertise across the organization
</li></ul></div><div>Personal Attributes
</div><div><ul><li>Exceptional communication, presentation, and interpersonal skills
</li><li>Critical thinking, problem-solving, and decision-making capabilities
</li><li>Empathetic and Pro-active leadership skills
</li><li>Comfortable working with ambiguity and rapidly changing environments, adapting strategies as needed
</li><li>Ability to influence decision-makers and drive business outcomes through persuasive analysis
</li><li>Continuous learning mindset, actively seeking out professional development and industry trends
</li><li>High attention to detail and commitment to delivering quality deliverables</li></ul></div></div></div><div></div>
<br><div><div>MUFG Pension &amp; Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets &ndash; safely, securely and responsibly.
</div><p>Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
</p><p>A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.</p></div>
<br><div><p>Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
</p><p>By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
</p><p>MUFG Pension &amp; Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
</p><p>We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension &amp; Market Services journey and together we will achieve our full potential.
</p><p>We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
</p><p>Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension &amp; Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.</p></div>

HSBC

<div><div><p>Some careers shine brighter than others.</p></div><div><p>
If you&rsquo;re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.</p></div><div><p>
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.</p></div><p>
We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst</p><ul><li>
Provide Business, Product Owner and Agile team with the functional support whilst evolving the product roadmap, creation of user stories and managing the product backlog</li><li>
Extensive domain knowledge of Core Banking, Payments &amp; Lending</li><li>
Payments, account creation journey/ servicing, product manufacturing etc</li><li><ul><li>Supports the Product Owner or act as a Product Owner to evolve Product roadmap, creation of epics and writing of user stories and managing the product backlog</li></ul></li><li>
Perform solution analysis on customer journeys and product functionality</li><li>
Work within small to medium sized, low to medium complexity technology projects which can span across multiple business units and geographies</li><li>
Be responsible for ensuring the team works within an Agile delivery methodology and that the backlog of requirements and solution analysis feeds into Technology Projects and Programmes</li><li>
Understand risk exposure to the bank and help scrum masters, project managers and senior colleagues manage it</li><li>
Support delivery throughout the entire lifecycle of the project from user requirements to go live</li><li>
Strong domain knowledge of Core Banking, Lending &amp; Payments. Contribute to the development and learnability in Core banking</li><li>
Possess at least one technical capability such as cloud, digital, security, microservice, architecture platform experience</li><li>
Have experience leading Agile teams preferably using DevOps practices such as continuous integration, continuous deployment, and test automation. You will have working knowledge of Agile ways of working and tools (e.g. Scrum, Kanban, LEAN, JIRA, Confluence)</li><li>
 Additionally, experience in Disciplined Agile and SAFE framework will be preferred</li><li>
Supports Production issues and functional queries on priority basis</li><li>
Creates analysis of customer journeys and product functionality</li><li>
Helps to define and track metrics and Performance Indicators for the product</li><li>
Guides the Agile Team performance and outcome metrics as required</li><li>
Provides expertise in process and a low level understanding of multiple areas, such as: disciplined Agile software delivery, production support processes, continuous DevOps pipelines</li><li>
Understands risk exposure to the bank and help senior colleagues manage it</li><li>
Contributes to the development of the BA elements of the IT Portfolio and Programme Management practice. Encourages adoption of the practice across the BA community</li></ul><p>
Additionally:</p><ul><li>
Hands on and recent experience in core banking application with domain expertise in<ul><li>
CASA (Term deposits, Demand deposits, Negative credit products, Overdrafts)</li><li>
Account management and creation modules in Core Banking</li></ul></li><li>
Payments- end to end payments processing including settlements, exception handling, reporting/ statements/ advices for payments.</li><li>
Finance &ndash; Should have worked on Core banking as a ledger or Subledger. Should be able to articulate accounting flows for transactions arising internally or via external interfaces</li><li>
Not a mandatory requirement but good to have, if the candidate has experience in FX processing, Limits, charges, tax, nostro vostro, reconciliation, risk &amp; compliance in core banking area</li><li>
Modernization experience in Events or API&rsquo;s or Microservices or Cloud (one of these will also suffice)</li><li>
Certified PSPO or Product management or CBAP certification</li><li>
Hands on working experience in Agile environment ( Preferably SAFE)</li><li>
10+ years of relevant experience in Core Banking ( BA/PO/PM)</li></ul><p>
To be successful in this role, you should meet the following requirements:
</p><ul><li>Should have strong analytical, problem-solving capabilities and business analysis skills</li><li>
Self-motivated and should be able to work independently</li><li>
Strong communication skills</li><li>
Possess excellent domain knowledge</li><li>
Relevant experience in core banking for this role covering one or more core banking domains</li><li>
Certification as product owner or in business analysis preferred</li><li>
MBA or CA qualification preferred</li></ul><div><div><p>
You&rsquo;ll achieve more when you join HSBC.</p></div><div><p>
www.hsbc.com/careers</p></div><div><p>
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.</p></div><div><p>
Issued by &ndash; HSBC Software Development India</p></div></div></div>

Alpha Plus Technologies

<p><b>Roles &amp; Responsibilities</b></p><ul><li>Collaborate with internal and external clients to identify new areas of functional enhancements / customizations in existing products</li><li>Analyze, update and maintain requirement log/inventory for each of the software products</li><li>Extensively liaise with Development &amp; Quality Assurance Teams as a vital member of the Software Development Life Cycle with intense participation in sprint planning &amp; sprint review meetings</li><li>Prepare specifications and user stories for handing over to the Development Team</li><li>Draft new or update product documentation including User Manual &amp; Help Guide, Quick Tips, FAQs, and other client-specific documents</li><li>Provide product knowledge transfer to the Marketing Team during product collateral design</li><li>Perform duties as a Product Co-Owner and Functional Specialist for internal and external clients</li><li>Provide functional training, advisory, and functional assistance to clients during and post implementation phase</li><li>Assist Business Development Teams, where product demonstration may be required for a new or existing product</li><li>Undertake role of Product Trainer for internal teams</li><li>Any other roles and responsibilities as may be suggested by Department Head</li></ul><p><b>Qualification / Skill-sets</b></p><ul><li>B.Sc. (IT) / B.E. / MCA / MBA or other Technical Graduates / Post-Graduates with basic understanding of software solutions and their design</li><li>Minimum 2+ years of experience in Business Analyst / Software Implementation / Project Management profile (as per published requirement)</li><li>Pleasing personality and excellent oral and written communication skills are pre-requisite</li><li>Good visualization and analytical skills with visible ability to articulate ideas, concepts, and viewpoints</li><li>Interest and enthusiasm for a career in software product design and innovation coupled with desire for client collaboration</li><li>Enthusiasm for travel and meeting clients coupled with problem-solving capability and lateral thinking ability as part of a team or individually</li><li>Keen desire to research and learn emerging design ideas, trends, and techniques</li></ul><p><b>Added Advantage Qualification / Skill-sets</b></p><ul><li>Prior experience in Business Analyst OR Product Design OR Software Development role, with proven track record</li><li>Basic knowledge of programming, database, and software testing would be advantageous</li><li>Basic understanding of Product Life Cycle, from conceptualization to commercialization, along with best design practices</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;40,000.00 - &#8377;50,000.00 per month</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>Health insurance</li><li>Leave encashment</li><li>Paid time off</li><li>Provident Fund</li></ul><p>Work Location: In person</p>

EPAM Systems

<div><p><i>EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.</i></p><p>
Join our team as a <b>Senior Technical Business Analyst,</b> where you will leverage your expertise in Agile methodologies to bridge the gap between business needs and technical solutions. You will play a pivotal role in guiding projects to successful completion within a collaborative environment. We encourage experienced professionals passionate about impactful solution delivery to apply.</p><p><b>
Responsibilities</b></p><ul><li>
List and translate business requirements into user stories to guide the development team with detailed inputs</li><li>
Develop comprehensive functional requirements in user story format and prioritize them for backlog grooming and sprint planning</li><li>
Facilitate requirements elicitation and collaborate directly with clients and business stakeholders to propose feasible functional solutions</li><li>
Support acceptance testing processes and obtain client approval while managing conflicts effectively</li><li>
Apply various estimation techniques to assist the team in generating accurate sprint and release level estimates</li><li>
Ensure transparency by managing release timelines, features, and scope through appropriate documentation and communication with product owners and development managers</li><li>
Handle continuous scope changes considering business and technical priorities using prioritization methods</li><li>
Maintain requirement documentation such as BRD, FSD, FRD, and SRS using tools like Word, Excel, Confluence, or TFS</li><li>
Oversee partner user acceptance testing and review quality assurance artifacts</li><li>
Coordinate efforts across multiple teams and functions to ensure alignment and shared understanding</li><li>
Communicate clearly about requirement ambiguities, dependencies, scope issues, and timeline challenges using fact-based approaches</li><li>
Rephrase and clarify requirement discussions to confirm understanding and reduce misinterpretations</li><li>
Act as a liaison between development teams and business partners to support smooth project execution</li><li>
Promote best practices in requirement management and agile processes within the team</li></ul><p><b>
Requirements</b></p><ul><li>
Minimum of 7 to 10 years of experience in Business Analysis</li><li>
Proficiency in software development life cycle (SDLC) within Agile frameworks such as SCRUM, Kanban, and SAFe</li><li>
Experience as a liaison between development teams and business partners</li><li>
Strong skills in requirements elicitation, functional solution proposal, and stakeholder engagement</li><li>
Competency in estimation techniques and facilitating team estimates</li><li>
Experience in managing release timelines, scope, and transparency with product owners and development managers</li><li>
Ability to handle scope changes using prioritization methods</li><li>
Experience in maintaining requirement documentation using tools like Confluence and TFS</li><li>
Capability to manage partner user acceptance testing and review QA artifacts</li><li>
Experience working across multiple teams to ensure alignment</li><li>
Strong communication skills to address ambiguities, dependencies, and challenges effectively</li><li>
Background in leading business domains such as banking and financial services, insurance, healthcare, supply chain, or e-commerce</li></ul><p><b>
We offer</b></p><ul><li>
Opportunity to work on technical challenges that may impact across geographies</li><li>
Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications</li><li>
Opportunity to share your ideas on international platforms</li><li>
Sponsored Tech Talks &amp; Hackathons</li><li>
Unlimited access to LinkedIn learning solutions</li><li>
Possibility to relocate to any EPAM office for short and long-term projects</li><li>
Focused individual development</li><li>
Benefit package:<ul><li>
Health benefits</li><li>
Retirement benefits</li><li>
Paid time off</li><li>
Flexible benefits</li></ul></li><li>
Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)</li></ul></div>

NICE Actimize

<div><div><p>At NiCE, we don&rsquo;t limit our challenges. We challenge our limits. Always. We&rsquo;re ambitious. We&rsquo;re game changers. And we play to win. We set the highest standards and execute beyond them. And if you&rsquo;re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><div><p><b>
So, what&rsquo;s the role all about?</b></p>
<p>
NiCE is currently seeking an experienced Business Analysis to join our dynamic and growing Professional Services team based in Pune.</p>
<p><b>
How will you make an impact?</b></p>
<ul>
<li>Communicate with clients to gather and document requirements</li>
<li>Write business specifications</li>
<li>Write test plans and conduct testing</li>
<li>Prepare use cases, test cases and test data</li>
<li>Perform data analysis</li>
<li>Understand and explain functionality of Actimize products to business users</li>
<li>Work in multi-disciplinary environment with Software Engineers using waterfall and agile project methodologies</li>
<li>Planning and Performing Unit and functionality testing to ensure fit to design.</li>
<li>Supporting customer by solving functionality problems.</li>
<li>Interface independently with various R&amp;D and PS Groups and with Customer Support.</li>
<li>May occasionally need to work on client site and/or in different time zone</li>
</ul>
<p><b>Have you got what it takes?</b></p>
<p><b>
Experience: 5 to 7 Years</b></p>
<ul>
<li>Financial services experience (banking, brokerage or insurance)</li>
<li>Knowledge of brokerage / deal /trade surveillance</li>
<li>Candidates must have proven and significant experience as a Business Analyst</li>
<li>Candidates must have customer facing experience, preferably in a Consulting or Professional Services capacity</li>
<li>Strong writing skills are essential</li>
<li>SQL knowledge</li>
<li>Experience writing detailed specifications</li>
<li>High level English (verbal &amp; written)</li>
<li>Proven experience in operating within a global environment</li>
<li>Experience working in a complex matrix environment</li>
<li>Experience in working with various Database Management Systems, preferably SQL Server and Oracle.</li>
<li>Substantial professional capabilities in the domain</li>
<li>Analyzes information and deduces conclusions within the wider professional space</li>
<li>Self-starter, with the ability to thrive in a fast-paced environment</li>
<li>Ability to work in unstructured environment with limited guidance</li>
<li>Candidate must be a team player, enjoy analyzing business requirements and data and willing to go the extra mile to complete tasks.</li>
<li>Previous experience in implementation of software applications in the financial services industry highly desirable</li>
</ul>
<p><b>What&rsquo;s in it for you?</b></p>
<p>
Join an ever-growing, market disrupting, global company where the teams &ndash; comprised of the best of the best &ndash; work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!</p>
<p><b>
Enjoy NiCE-FLEX!</b></p>
<p>
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.</p>
<p><b>
Requisition ID: </b>9040<br>
<b>Reporting into: </b>Manager<br>
<b>Role Type: </b>Individual Contributor</p></div><div><p><b><i>
About NiCE
</i></b></p><p><i>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
</i></p><p><i>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
</i></p><p><i>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</i></p></div></div><p></p>

Sprinklr

<div>
 Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
 <br/>
 <br/>
 By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
 <br/>
 <br/>
 Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Roles &amp; Responsibilities
  <br/>
  <br/>
 </strong>
 You will be working as a part of Sprinklr Analytics &amp; Insights team where you will be responsible for analyzing data sets from the Sprinklr platform to infer actionable insights, provide recommendations, thereby aiding decision making for the various departments of the customers, ranging from marketing, brand, product, customer service, R&amp;D to corporate communications. Ultimate success in this role goes beyond data-related activities and delivers the &ldquo;so what&rdquo; that drives decisions and real business impact. We are looking for someone who is excited about seeing the bigger picture and likes to connect the dots through data.
 <br/>
 <br/>
 <ul>
  <li>
   Identify, comprehend and document customers' requirements to define, analyze and implement an end-to-end solution.
  </li>
  <li>
   Owning deliverables and client communication for the assigned customers, helping synthesize data and analysis into impactful, action-orientated reports for the stakeholders:
  </li>
  <li>
   Provide qualitative and quantitative analysis and insights to inform business, marketing and brand strategies
  </li>
  <li>
   Identify opportunities for increased efficiency and provide subject matter expertise on best fit across message, media &amp; channel
  </li>
  <li>
   Communicate the key findings and insights to senior stakeholders and peers, both conversationally and in formal presentation style
  </li>
  <li>
   Keeping an eye on the media space around the globe to gain knowledge around latest social media trends
  </li>
  <li>
   Assist in conceptualizing new analysis frameworks, and effective mechanisms for highlighting prime metrics and key performance indicators
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Competencies for this role
  <br/>
  <br/>
 </strong>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3 to 5 years experience overall in customer insights/analytics roles
  </li>
  <li>
   Client facing experience is a must
  </li>
  <li>
   Experience with proven competency in data analytics tools and methodologies, ability to collate, harmonize and visualize data and present the statistical merit in a business case
  </li>
  <li>
   In-depth knowledge of customer journey, journey maps, drivers of experience at large scale
  </li>
  <li>
   Excellent written and verbal communication skills, articulation skills and a compelling executive presence
  </li>
  <li>
   Experience in designing Microsoft Powerpoint presentation is required and expertise in graphic design is an added advantage
  </li>
  <li>
   Experience in working with or for social media management software/platforms is an added advantage
  </li>
 </ul>
 <li>
  <br/>
  <br/>
 </li>
 <strong>
  We focus on our mission
 </strong>
 : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights. Sprinklr is here to do three things:
 <br/>
 <br/>
 <ul>
  <li>
   Lead a new category of enterprise software that we call Unified-CXM.
  </li>
  <li>
   Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
  </li>
  <li>
   Create a culture of customer obsession, with trust, teamwork and accountability.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We believe in our product
 </strong>
 : Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands.
 <br/>
 <br/>
 <strong>
  We invest in our people
 </strong>
 : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
 <br/>
 <br/>
 To learn more about employee benefits by region, click here.
 <br/>
 <br/>
 To learn more about all-things-Sprinklr, visit our candidate resource hub here.
 <br/>
 <br/>
 <strong>
  Why You'll Love Sprinklr:
  <br/>
  <br/>
 </strong>
 We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
 <br/>
 <br/>
 For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
 <br/>
 <br/>
 <strong>
  We focus on our mission:
 </strong>
 We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world&rsquo;s most loved enterprise software company, ever.
 <br/>
 <br/>
 We believe in our product: Sprinklr was built from the ground up to enable a brand&rsquo;s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 <br/>
 <br/>
 <strong>
  We invest in our people:
 </strong>
 At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
 <br/>
 <br/>
 <strong>
  EEO - Our philosophy
 </strong>
 : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
 <br/>
 <br/>
 Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
 <br/>
 <br/>
 Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
 <br/>
 <br/>
 <strong>
  Warning about Recruiting Scams:
 </strong>
 Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
 <br/>
 <br/>
 If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
 <br/>
 <br/>
 External Field
</div>


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