senior business process analyst

Decisive Point Consulting

<div>Seeking a Sr. Business Process Analyst to join a high-performance team that is spearheading our customers (VA) migration to the cloud. Tremendous growth opportunity working within cloud ecosystem and using cutting-edge technologies. Looking for an analyst who can work at scale and with autonomy, who can be a trusted advisor to our client. This is a 100% Remote role. Monday - Friday 8AM to 5PM EST.
Essential Functions:<div><ul><li>
Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.</li><li>
Defines and develops business processes, policies, roles and responsibilities, and performance metrics.</li><li>
Conducts analysis of business processes including:<ul><li>
Current state analysis</li><li>
Gap analysis</li><li>
Benchmarking</li><li>
Best practices identification</li><li>
Organizational assessment</li><li>
Other related tasks</li></ul></li><li>
Plans and implements process improvements including:<ul><li>
Future state design</li><li>
Change management</li><li>
Transition planning</li></ul></li><li>
Interfaces with all project areas including:<ul><li>
Customer</li><li>
Computer services</li><li>
Client services</li></ul></li><li>
Provides oversight for the development and maintenance of quality programs, systems, processes, and procedures to ensure compliance and performance quality.</li><li>
Proven knowledge in Agile and SAFe methodologies having a strong understanding of how to apply both flexible, iterative project management (Agile) and the framework for scaling those principles across a large organization (SAFe). This includes experience with the principles and practices of both, specifically in applying them to align strategy, manage large portfolios, and improving collaboration and delivery across multiple teams to achieve business agility and deliver value faster.</li><li>
Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to ensure compliance.</li><li>
Works with operating entities to provide continuous process analyses oversight to enforce requirements and meet guidelines.</li><li>
May coordinate with business and technology teams to ascertain system requirements.</li><li>
Conducts client interviews.</li><li>
May deliver presentations and training courses on measurement, analysis, improvement, and control.</li><li>
May perform cost and benefit analysis.</li><li>
Complete understanding and wide application of technical principles, theories, and concepts in the field.</li><li>
General knowledge of other related disciplines.</li><li>
Receives assignments in the form of objectives and establishes goals to meet outlined objectives.</li><li>
Provides direction to employees according to established policies and management guidance.</li><li>
Work is reviewed by management to measure whether objectives have been met.</li><li>
Provides technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors.</li><li>
Solutions are imaginative, thorough, practicable, and consistent with organization objectives.</li><li>
Works under only general direction.</li><li>
Independently determines and develops approach to solutions.</li><li>
Work is reviewed upon completion for adequacy in meeting objectives.</li><li>
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.</li><li>
Contributes to the completion of specific programs and projects.</li><li>
Failure to obtain results or erroneous decisions or recommendations typically result in serious program delays and considerable expenditure of resources.</li><li>
Frequent inter-organizational and outside customer contacts.</li><li>
Represents organization in providing solutions to difficult technical issues associated with specific projects.</li></ul></div> 
Education and Experience<div><ul><li>
Bachelor&rsquo;s and twenty (20) years or more experience; Master&rsquo;s and ten (10) years or more experience</li><li>
Degree in engineering, or related scientific or technical discipline is required.</li><li>
Advanced certifications are preferred, such as:<ul><li>
Certified Business Analysis Professional (CBAP)</li><li>
Project Management Professional (PMP)</li><li>
Six Sigma Certification</li><li>
Certified ScrumMaster (CSM)</li><li>
SAFe SCRUM MASTER (SSM)</li></ul></li></ul></div><div><ul><li>
Proven track record of successfully leading and delivering complex projects.</li><li>
Experience working in various industries or sectors is beneficial.</li></ul></div>
Requirements<div><ul><li>
Expertise in eliciting and documenting business requirements, business processes, and workflows.</li><li>
Proficiency in creating functional specifications, user stories, use cases, and process flow diagrams.</li><li>
Experience with business modeling techniques and tools (e.g., UML, BPMN).</li><li>
Proficiency in using documentation tools such as Microsoft Visio, Lucidchart, or similar.</li><li>
Familiarity with software development methodologies (e.g., Agile, Waterfall).</li><li>
Proficient in project management and tracking tools (e.g., JIRA, Trello, Microsoft Project).</li><li>
Understanding database concepts and basic querying skills.</li><li>
Strong analytical skills with experience in data analysis, interpretation, and presenting findings.</li><li>
Proficiency in using data analysis tools (e.g., Excel, SQL, Power BI, Tableau).</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to translate technical information into business language for non-technical stakeholders.</li><li>
Strong presentation skills and experience facilitating workshops and meetings.</li><li>
Strong analytical and critical thinking skills.</li><li>
Ability to identify problems, propose solutions, and make decisions based on sound judgment.</li><li>
Strong interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.</li><li>
Ability to build and maintain strong working relationships with clients and team members.</li><li>
Demonstrated ability to lead and mentor junior analysts and team members.</li><li>
Experience in managing and coordinating cross-functional project teams.</li><li>
Ability to manage multiple priorities, projects, and tasks effectively.</li><li>
Strong organizational skills and ability to meet deadlines.</li><li>
Familiarity with industry-specific regulations, standards, and best practices.</li><li>
Ability to stay current with industry trends and emerging technologies.</li><li>
Demonstrated ability to understand customer needs and deliver solutions that meet business objectives.</li><li>
Strong documentation skills for maintaining project documentation, business requirements, and process flows.</li><li>
Commitment to continuous improvement and learning.</li><li>
Willingness to pursue ongoing education and certifications relevant to the role.</li><li>
Ability to adapt quickly to changing priorities and work environments.</li><li>
Willingness to take on new challenges and responsibilities.</li></ul></div> 
Clearance Requirement<div><ul><li>
US Citizenship with the ability to obtain and maintain a Public Trust clearance</li></ul></div>
DPCG is an Equal Opportunity Employer committed to hiring and developing the most qualified individuals based on merit, experience, and business needs, without regard to any protected status under applicable law.</div>

Senior Business Process Analyst (VHA)

Huntington Bank

<div><h1 class="jobSectionHeader">Description</h1>
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
IT Credit Risk Team is seeking a highly driven Senior Business Analyst to lead requirements analysis and delivery support within an Agile environment. This role requires a strong blend of analytical thinking, stakeholder engagement, and execution discipline to translate business needs into high-quality, actionable requirements that enable successful technology delivery.
Key Responsibilities<ul><li>
Lead end-to-end requirements gathering, analysis, and documentation in partnership with business and technology stakeholders.</li><li>
Translate business needs into clear epics, features, and user stories with well-defined acceptance criteria and testable scenarios and clear value statements.</li><li>
Able to analyze and develop business and technical scenarios and use cases that result in comprehensive sprint ready business and technical system support user stories.</li><li>
Serves as a liaison and knowledge source with stakeholders, Product Owners and team members.</li><li>
Facilitate sessions to refine user story requirements, acceptance criteria and establish story points with team members.</li><li>
Work with system of record BSAs and business stakeholders to facilitate and document any source to target data mappings required to provide developers with business rules for dynamic content.
</li><li>Responsible for working with the cross-impacted team BSAs to identify and escalate impediments to completing requirement definition.</li><li>
Work with team and business stakeholders to ensure there is a healthy volume of sprint ready user stories to drive backlog health and flexibility.</li><li>
Participate in the identification, quantification and mitigation of risks and issues.</li><li>
Review or create process and flow maps to understand how they impact requirements.</li><li>
Leverage Azure DevOps (ADO) to manage backlog, document use cases, and ensure traceability and reporting accuracy.</li><li>
Ensure sprint readiness by validating that all user stories meet Definition of Ready (DoR) prior to sprint planning.</li><li>
Maintain a prioritized backlog/book of work, including impact analysis across systems and dependent teams.</li><li>
Act as a bridge between business and technology, driving clarity, alignment, and timely decision-making.</li><li>
Actively participate during testing (ST/UAT) with strong testing acumen&mdash;ensuring requirements are testable, complete, and aligned with expected outcomes.</li><li>
Support, Validate and Execute Testing during System Test cycles effectively, reducing defects through clarity and proactive validation.</li><li>
Support the Business Team with User Acceptance Testing (UAT), including validation, defect triage, and stakeholder coordination.</li><li>
Perform post-release validation in production to ensure successful implementation and business value realization.</li><li>
Proactively triage production incidents, conduct initial root cause analysis (RCA), and coordinate resolution with development teams.</li><li>
Maintain ADO dashboards and reporting hygiene, ensuring completeness and accuracy of delivery metrics.</li><li>
Drive organized follow-ups and stakeholder communication for requirement refinement, clarifications, and approvals.</li><li>
Identify and implement process improvements to enhance delivery efficiency and quality.</li><li>
Independently manage a portion of the backlog with high-quality, sprint-ready user stories</li><li>
Build strong relationships and become a trusted partner to business, QA, and development teams</li><li>
Ensure ADO hygiene, dashboard metrics and reporting accuracy, improving visibility into team delivery</li><li>
Actively contribute to sprint ceremonies with well-prepared and clearly defined requirements</li><li>
Able to triage production incidents and perform initial RCA and maintain the outstanding active list with plan of action to remediate/ resolve the incidents alongside the coordination with the development team.</li><li>
Bring structure to the intake process, clarification follow-ups and requirement refinement ensuring the improvement of team efficiency by eliminating wait times blocking the 'sprint ready'' user stories.</li><li>
Able to manage competing priorities and deadlines in a fast-paced environment while understanding the underlying risks to help re-prioritize work.</li><li>
Able to create new business processes and continuously improve upon existing processes, reports, and methodologies to increase efficiency and quality of deliverables.</li><li>
Ability to be detail-oriented but also understand and communicate the key messages hidden in the data to face off with various Technology leaders.</li></ul>
Core Competencies<ul><li>
Strong analytical and problem-solving skills with exceptional attention to detail</li><li>
Excellent communication and stakeholder management abilities</li><li>
Ability to manage competing priorities in a fast-paced Agile environment</li><li>
High degree of ownership, accountability, and execution rigor</li><li>
Proactive mindset with strong organizational and follow-through skills</li></ul>
Basic Qualifications<ul><li>
Bachelors degree or equivalent experience</li><li>
Minimum 4 years of experience as a Business Analyst in an Agile delivery environment.
</li><li>Experience in a Business Analyst role performing the above listed responsibilities, including experience with the following artifacts is desirable:</li><li>
Hands-on experience with GCP/AWS/Azure DevOps (ADO) or similar tools.</li><li>
Strong understanding of requirements lifecycle, testing support, and release processes.</li></ul>
Preferred Qualifications:<ul><li>
Hands-on experience with Azure DevOps (ADO)</li><li>
Strong communication skills, verbal and written, with the ability to present complex technical information to non-technical stakeholders; ability to draw out key messages from the data while tying the data back to business needs of the Technology team helping with identifying and simplifying the &lsquo;so what&rsquo; and 'if then' and 'Given When Then' scenarios tracing the functional requirements.</li><li>
Eliciting and documenting functional requirements and use cases.</li><li>
Experience collaborating with cross-functional teams including business, QA, and development.</li><li>
Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details.</li><li>
Familiarity with data analysis and SQL and ability to query databases, perform data validation, and troubleshoot reporting anomalies.</li><li>
Critical thinker with strong organizational skills and detail-oriented with a strong focus on quality and accuracy.</li><li>
Demonstrated ability to manage multiple efforts concurrently while ensuring high-quality, on-time delivery.</li><li>
Ability to thrive in a fast-paced environment, manage competing priorities, and work independently.</li><li>
Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.</li><li>
Experience in creating and advising on process flow diagrams, test plans, technical design documents, and business process documentation.</li><li>
Demonstrated ability to organize and facilitate cross functional meetings.</li><li>
Experience working with technical team and geographically dispersed teams.</li><li>
Experience in working in an iterative/agile environment.</li><li>
Ability to quickly learn new systems, concepts, processes and procedures.</li><li>
Highly motivated with strong organizational, analytical, and problem-solving skills.</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Business Systems Analyst Sr.

<div>Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Associate
Job Description &amp; Summary
PwC is seeking a PMIS Business Analyst to support large-scale capital projects and infrastructure programs in designing and implementing enterprise Project Management Information Systems (PMIS).
 
 
The role focuses on aligning project controls, PMO governance, and digital platforms (e.g., Primavera Unifier, P6, ERP integrations) to enable effective cost, schedule, risk, and contract management across complex portfolios.
 
 
In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product&rsquo;s lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities.
Key Responsibilities
Business Analysis &amp; Requirements
 <ul><li>Elicit, analyze, and document business requirements through workshops, interviews, and process reviews
</li></ul> <ul><li>Translate business needs into functional and non-functional system requirements
</li></ul> <ul><li>Develop and maintain documentation such as BRDs, SRS, user stories, process maps, and solution design documents
</li></ul> <ul><li>Perform gap analysis between current and future-state processes
</li></ul>PMIS Design &amp; Configuration
 <ul><li>Support and/or lead configuration of PMIS platforms (e.g., Primavera Unifier, P6, Aconex, CostOS)
</li></ul> <ul><li>Design workflows, business processes, cost templates, and approval structures
</li></ul> <ul><li>Define data structures, forms, and governance frameworks
</li></ul> <ul><li>Support deployment of PMIS across projects and departments
</li></ul>System Integration &amp; Data Management
 <ul><li>Coordinate integrations between PMIS and enterprise systems (ERP, scheduling tools, document management systems)
</li></ul> <ul><li>Support data migration, validation, and quality assurance
</li></ul> <ul><li>Ensure data accuracy, governance, and compliance standards
</li></ul>Testing &amp; Deployment
 <ul><li>Develop test scenarios and support system testing
</li></ul> <ul><li>Lead or support User Acceptance Testing (UAT)
</li></ul> <ul><li>Manage defect tracking and resolution coordination
</li></ul> <ul><li>Support go-live activities and stabilization
</li></ul>Reporting &amp; Performance Insights
 <ul><li>Define and develop dashboards and KPIs (e.g., Power BI or native PMIS reporting tools)
</li></ul> <ul><li>Support executive and operational reporting needs
</li></ul> <ul><li>Ensure alignment of reporting structures with governance frameworks
</li></ul>Stakeholder &amp; Vendor Management
 <ul><li>Act as liaison between business users, IT teams, and external vendors
</li></ul> <ul><li>Support vendor coordination and issue resolution
</li></ul> <ul><li>Facilitate workshops and governance meetings
</li></ul> <ul><li>Provide advisory support on PMIS best practices
</li></ul>Adoption &amp; Continuous Improvement
 <ul><li>Support change management and user onboarding
</li></ul> <ul><li>Develop and deliver user training sessions
</li></ul> <ul><li>Identify opportunities for system enhancements and process optimization
</li></ul> <ul><li>Contribute to digital transformation initiatives
</li></ul>Systems &amp; Tools Exposure (One or More)
 <ul><li>Oracle Primavera Unifier
</li></ul> <ul><li>Primavera P6 EPPM
</li></ul> <ul><li>Aconex
</li></ul> <ul><li>CostOS
</li></ul> <ul><li>ERP systems (SAP, Oracle, MS Dynamics, etc.)
</li></ul> <ul><li>Reporting tools (Power BI, BI platforms)
</li></ul>Core Competencies
 <ul><li>Strong business analysis and documentation skills
</li></ul> <ul><li>Understanding of project lifecycle and project controls (cost, schedule, change, risk)
</li></ul> <ul><li>Process mapping and governance alignment
</li></ul> <ul><li>Analytical and problem-solving mindset
</li></ul> <ul><li>Stakeholder communication and facilitation skills
</li></ul> <ul><li>Understanding of system configuration concepts
</li></ul> <ul><li>Attention to detail and data accuracy
</li></ul>Qualifications
 <ul><li>Bachelor&rsquo;s degree in Engineering, Construction Management, Information Systems, Business, or related field
</li></ul> <ul><li>Relevant certifications are advantageous (PMP, CBAP, Primavera certifications, Agile, ITIL, etc.)
</li></ul>Experience &amp; Skills
<ul><li>5+ years&rsquo; experience in PMIS, project controls, or capital project digital transformation.
</li><li>Experience with Primavera Unifier, Primavera P6, or equivalent PMIS platforms.
</li><li>Strong understanding of cost control, scheduling, change management, contracts, and risk processes.
</li><li>Experience working with ERP integrations and enterprise reporting environments.
</li><li>Strong stakeholder management and workshop facilitation skills.
</li></ul>Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Business Case Development, Business Process Modeling, Communication, Competitive Analysis, Creativity, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Digitization, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Marketing Management, Market Research, Market Trends, Operationalization, Optimism {자세히(17)}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date</div>

ETIC, PMIS - Business Analyst - Senior Associate

Sciens Logistics

<div>
 
 About Sciens Logistics
 
 
 
 Sciens Logistics is a global logistics provider delivering solutions across air freight, ocean freight, ground transportation, and time-critical services. We combine the operational strength of a global network with the agility and culture of a high-performance team. We are growing fast, and we are looking for the right people to grow with us.
 
 
 
 
 NOT OPEN TO OUT OF STATE CANDIDATES. APPLICANTS MUST CURRENTLY LIVE WITHIN DRIVING DISTANCE OF DEERFIELD BEACH. CANDIDATES REQUIRING RELOCATION WILL NOT BE CONSIDERED.
 
 
 
 
 
 
 APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES WITHOUT CURRENT OR FUTURE NEED FOR EMPLOYMENT-BASED VISA SPONSORSHIP.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 This is an ideal role for a recent graduate or early career professional who is analytical, organized, and eager to learn how business operations function in supply chain and logistics from end to end.
 
 
 As a Business Process Analyst, you will work directly with stakeholders across the organization to document processes, identify inefficiencies, and help implement solutions that drive real operational improvement. You will gain hands on exposure to how a global logistics company operates and build a strong foundation for a long term career in business analysis, operations, or process improvement.
 
 
 
 What You Will Do
 
 
 
 Business Process Improvement
 
 
 <ul>
 <li>
 Gather and document process requirements by interviewing stakeholders and subject matter experts
 </li>
 <li>
 Document current state processes and SOPs using process maps and flowcharts
 </li>
 <li>
 Analyze workflows to identify inefficiencies, bottlenecks, and improvement opportunities
 </li>
 <li>
 Support the development of recommendations to improve processes, procedures, and systems
 </li>
 <li>
 Collaborate with cross functional teams to help implement process and technology improvements
 </li>
 <li>
 Track performance of updated processes and document stakeholder feedback
 </li>
 <li>
 Assist in identifying improvement projects and developing execution timelines
 
 
 </li>
 </ul>
 Technology and Systems
 
 
 <ul>
 <li>
 Support evaluations of new tools and technologies that improve operational efficiency
 </li>
 <li>
 Assist with software and technology selection and adoption efforts
 
 
 </li>
 </ul>
 Onboarding and Training
 
 
 <ul>
 <li>
 Help develop onboarding programs and training materials based on SOPs
 </li>
 <li>
 Support new hire training and serve as a resource for process related questions
 
 
 </li>
 </ul>
 Project Support
 
 
 <ul>
 <li>
 Assist in developing project plans and tracking deliverables
 </li>
 <li>
 Help identify risks, issues, and mitigation strategies
 </li>
 <li>
 Participate in stakeholder reviews to confirm project completion
 
 
 </li>
 </ul>
 
 What We Are Looking For
 
 
 
 <ul>
 <li>
 Bachelor's degree required or in progress in Business Administration, Business Analytics, Management Information Systems, Operations Management, Supply Chain, Logistics, or a related field
 </li>
 <li>
 Recent graduates encouraged to apply
 </li>
 <li>
 Strong analytical and problem solving skills with the ability to break down complex processes
 </li>
 <li>
 Clear verbal and written communication skills
 </li>
 <li>
 Basic experience with process mapping or flowcharting tools (academic experience acceptable)
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Ability to manage multiple tasks and meet deadlines
 </li>
 <li>
 Willingness to learn new tools, systems, and technologies
 </li>
 <li>
 Proficiency with Microsoft Office Suite
 
 
 </li>
 </ul>
 
 Compensation And Structure
 
 
 
 <ul>
 <li>
 Base Salary: $55,000 &ndash; $65,000
 </li>
 <li>
 Full time, salaried position
 
 
 </li>
 </ul>
 
 What Matters To You
 
 
 
 <ul>
 <li>
 Hands on exposure to real world business operations inside a growing global logistics company
 </li>
 <li>
 Opportunity to work cross functionally and learn from experienced professionals across every department
 </li>
 <li>
 A strong foundation for a long term career in business analysis, operations, or process improvement
 </li>
 <li>
 A company that is investing in building better systems and wants you to be a part of that
 
 
 </li>
 </ul>
 
 
 Ready to build something? Hit Apply Now and let's talk.
 
 
</div>

BUSINESS PROCESS ANALYST | Deerfield Beach, FL (On-Site)

NTT DATA

osition: Customer Care Senior Analyst
 
**Must Live in Continental United States**
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
 
Pay for this role is $72,800 salary
 
Basic Qualifications: 
<ul>
<li>3 years of customer service experience, preferably in financial services or a BPO environment.</li>
<li>2 Years MS Office Suite Experience including report writing and presenting.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>High school diploma or GED Required.</li>
<li>3 Years knowledge of Life insurance and Annuity policies</li>
</ul>
Responsibilities: 
<ul>
<li>Establishes solid working relationships with clients and internal departments to resolve escalated issues.</li>
<li>Possesses moderate knowledge of all facets of Variable life Insurance and annuity products.</li>
<li>Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).</li>
<li>Strong understanding of investment account servicing and mutual fund or annuity products.</li>
<li>Answer questions and provide information regarding their needs/questions through the utilization of multiple applications and platforms. In addition, you will maintain customer confidentiality while complying with privacy regulations and meeting or exceeding performance metrics, quality, and service standards.</li>
<li>You will conduct research to respond to customer inquiries and document customer interactions in the appropriate systems. You will take ownership of each call working to de-escalate customer concerns as needed.</li>
<li>Excellent communication skills (verbal and written).</li>
<li>Ability to navigate multiple systems and manage time effectively.</li>
<li>High attention to detail with a commitment to compliance and accuracy.</li>
<li>Provide high-quality customer care through phone, email, and chat channels.</li>
<li>Assist clients with inquiries related to investment accounts, transactions, and financial products.</li>
<li>Ensure all communication follows FINRA, SEC, and internal compliance policies.</li>
<li>Process account updates, documentation requests, and service transactions accurately and efficiently.</li>
<li>Research and resolve customer issues promptly while maintaining a positive customer experience.</li>
<li>Maintain detailed records of all customer interactions in the CRM system.</li>
</ul>
New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.
 
Remote Working and Technology Requirements
 
To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.
 
Technology
 <ul>
<li>NTT DATA will provide a computer and headset for remote work.</li>
<li>Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li>
<li>Failure to return equipment may result in collection actions and/or other consequences.</li>
<li>Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li>
<li>A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.</li>
</ul>
Technical Performance and Issue Tracking
 <ul>
<li>Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li>
<li>Hybrid Remote employees must adhere to all technical support procedures and protocols.</li>
<li>Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li>
</ul>
Remote Workspace
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.
 <ul>
<li>Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li>
<li>The workspace must be a permanent, unencumbered location used daily for work.</li>
<li>Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li>
<li>Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li>
<li>Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li>
<li>Employees must work from the same location consistently unless prior approval is obtained.</li>
<li>If a change in work location is necessary:</li>
<li>The new location must meet all Remote Workspace and Technology Requirements.</li>
<li>Notification to NTT DATA Management is required before relocating</li>
</ul>

BPO Customer care senior analyst

Apple

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. 
 
Are you a strategic problem solver who excels at cross-functional execution? We are looking for someone who loves to solve problems and has an uncanny knack for connecting the dots. As part of our Worldwide Sales Business Transformation group, you will be responsible for planning and implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. 
 
As a WW Sales Transformation Business Process Analyst, you will drive strategic initiatives focused on optimizing our sales processes and technology solutions. You will be instrumental in leading end-to-end projects, with a particular emphasis on enhancing our content tech capabilities. As a critical bridge between business stakeholders and engineering teams, you will translate complex business needs into actionable technical requirements and ensure successful project delivery from conception to launch. 
 
Description 
 
In this role, you will: 
 
Lead and manage strategic projects within the Sales Transformation portfolio, with a focus on enhancing our content tech ecosystem and related sales processes. 
 
Partner closely with sales leaders and other key stakeholders to understand business challenges, elicit detailed requirements, and define optimal future state processes and solutions. 
 
Translate high-level business objectives and detailed requirements into comprehensive functional specifications, user stories, use cases, and process diagrams that engineering teams can effectively implement. 
 
Facilitate workshops, conduct interviews, and present findings and recommendations to various audiences, ensuring alignment and buy-in across all levels of the organization. 
 
Develop and manage detailed project plans, timelines, resource allocation, and budgets. Monitor project progress, identify risks and issues, and implement mitigation strategies to ensure successful delivery. 
 
Work closely with engineering, product management, UX/UI design, and other cross-functional teams throughout the entire software development lifecycle. 
 
Identify opportunities for process improvement and automation within sales operations, leveraging technology to drive efficiency and effectiveness. 
 
Support change management activities, including developing communication plans, training materials, and user adoption strategies for new processes and systems. 
 
Define key performance indicators (KPIs) and success metrics for projects, and track post-implementation performance to ensure solutions deliver intended business value. 
 
Ensure all projects and solutions align with the broader Sales strategy and Apple&rsquo;s overall business objectives. 
 
Preferred Qualifications 
 
Prior experience in a sales, marketing, or enterprise technology environment is highly preferred. 
 
Expertise in one or more enterprise content platforms such as CMS, DAM, PIM, and content syndication platforms (e.g., Adobe Experience Manager, Salesforce Experience Cloud, Stibo STEP, Salsify). 
 
Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions. 
 
Forward-thinking approach and tenacity to anticipate risks/opportunities and proactively drive towards the desired outcomes. 
 
Project Management Professional (PMP) certification is a plus. 
 
Master&rsquo;s Degree is a plus. 
 
Minimum Qualifications 
 
Typically requires a minimum of 8+ years of experience as business analyst, project management, or program management role, specifically leading complex, cross-functional business transformation projects. 
 
Ability to understand and explain complex business processes, systems, and tools with a specific focus on upstream/downstream impact and the relationship between multiple functions and/or tools. 
 
Foundational understanding of AI/ML concepts and the ability to effectively collaborate with AI/ML, product, UX, engineering, and analytics teams to guide the development of innovative, technology-driven solutions. 
 
Deep expertise in SDLC project management and business analysis (e.g., current state assessment, future state definition, gap analysis, requirements gathering, specifications, user stories, process flows, timelines, user acceptance testing, change management, etc.). 
 
Proven analytical skills with the ability to investigate data, business, or systems problems to expose root causes and identify solution options. 
 
Proven ability to effectively plan, organize, and lead simultaneous projects with competing priorities, strategies, and timescales 
 
Outstanding written and verbal communication skills, with the ability to simplify complex ideas and tailor to technical and non-technical audiences 
 
Proven experience creating polished executive presentations and &ldquo;storytelling through data&rdquo; to motivate and inspire others 
 
Strong collaboration and relationship-building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners. 
 
Bachelor&rsquo;s degree or equivalent experience. 
 
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . 
 
Pay &amp; Benefits 
 
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,000 and $214,100, and your base pay will depend on your skills, qualifications, experience, and location. 
 
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. 
 
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Business Process Analyst, WW Sales Business Transformation

Luna Data Solutions, Inc.

<div>
 
 Luna Data Solutions has an immediate long-term contract position opening for a
 
 part-time
 
 (approximately 100 hours or less per month dependent upon the client's work requirements and schedule) Sr. ERP Business Analyst resource with our public sector industry client located in Austin, TX.
 
 *This resource may work remotely.
 
 
 
 
 
 
 
 Role: Sr. ERP Business Analyst - PART TIME
 
 
 
 
 
 
 
 Key Activities/Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Work will involve analyzing and understanding CAPPS STARR user requirements; reviewing, assessing, and developing business processes relating to the procured software; and creating and validating user acceptance testing. Where applicable, Candidates will provide feedback and contribute expertise to improve applications and development processes.
 </li>
 <li>
 Work with internal business users to evaluate business needs, analyze processes, and document decisions for the CAPPS STARR solution.
 </li>
 <li>
 Prepare or review detailed specifications to describe the sequence of steps that the CAPPS STARR solution and interfacing applications must follow including the input, output and logical operations involved.
 </li>
 <li>
 Identify problems and propose innovative solutions.
 </li>
 <li>
 Participate in project management, coordination, planning, and scheduling with client staff in an Agile environment as needed.
 </li>
 <li>
 Provide system expertise and functional/technical support to other team members by communicating complex concepts clearly, accurately, and effectively both verbally and in writing.
 </li>
 <li>
 Provide functional and technical expertise for client legacy mainframe systems, PeopleSoft and/or other ERP modules, as they exist and interface in a highly customized and complex environment.
 </li>
 <li>
 Attend stand-up meetings with developers and business users to coordinate activities.
 </li>
 <li>
 Gather business requirements that will be created as user stories for the procured software.
 </li>
 <li>
 Prepare mockups, charts, diagrams, and tables that depict the present and/or proposed requirements.
 </li>
 <li>
 Review, coordinate and gather historical legacy data for migration into client's data warehouse, where applicable.
 </li>
 <li>
 Participate in user acceptance testing for the implementation of user stories into production environment.
 </li>
 <li>
 Take ownership of reported issues and complete assigned tasks in an efficient and timely manner reporting progress to the CAPPS STARR project team.
 </li>
 <li>
 
 
 Candidate may be required to provide support to an on-call programmer.
 
 
 </li>
 <li>
 Other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications:
 
 
 <ul>
 <li>
 Minimum of 8 years of experience and hands on knowledge of concepts, practices, and procedures related to governmental accounting, budget and payee systems.
 </li>
 <li>
 Minimum of 5 years of experience as a business analyst leading large organizations in upgrading and modifying a legacy financial system.
 </li>
 <li>
 Minimum of 5 years of experience in use of USAS, TINS, or SPA.
 </li>
 <li>
 Minimum of 5 years of experience in use of PeopleSoft, or other CAPPS ERP systems.
 </li>
 <li>
 Minimum of 5 years of experience with creating and documenting requirements using Agile and/or other SDLC development methodologies.
 </li>
 <li>
 Minimum of 5 years of experience in developing a cost saving budget and operating plans.
 </li>
 <li>
 Minimum of 5 years of experience with unit and system testing, and documenting results.
 </li>
 <li>
 Minimum of 5 years of proficiency with the Microsoft Office products, including Outlook, TEAMS, Project, Word, Visio, Excel and PowerPoint.
 </li>
 <li>
 Minimum of 3 years of experience in project management with IT related projects.
 </li>
 <li>
 Minimum of 3 years of experience in providing consultation to business users and technical resources.
 </li>
 <li>
 Minimum of 3 years of experience in collaborating and communicating effectively across multiple subject matter groups.
 </li>
 <li>
 Minimum of 3 years of experience with highly complex application security requirements and determining security requirements.
 </li>
 <li>
 Minimum of 3 years of experience with business process reengineering and identifying new applications of technology to business problems to make business more effective.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Knowledge of JIRA environment.
 </li>
 <li>
 Knowledge of Microsoft SharePoint.
 </li>
 <li>
 Knowledge of facilitation techniques and experience using them in work groups.
 </li>
 <li>
 Knowledge of Microsoft Visio or other workflow software.
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 Competitive compensation and benefits including health, dental, vision, STD, LTD, voluntary life insurance and more
 </li>
 <li>
 Remote working arrangement
 </li>
 <li>
 Great work/life balance
 </li>
 </ul>
 
 
 
 
 
 
 Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status. A 7-year background check is required.
 
 
 
</div>

Sr. ERP Business Analyst - PART TIME

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