senior center manager

NTT DATA

<div><p><b>Make an impact at NTT Global Data Centers
</b></p><p>Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
</p><p></p><p><b>Your role at a glance
</b></p>The Senior Construction Cost Manager is responsible for creating controls necessary to lead and administer the complete construction cost control systems. This will include how the company track&rsquo;s budgets, commitments, expenditures, and forecasts that will ultimately be used to demonstrate competitive project delivery and establish strong benchmarks. This position will support all the data center projects across NTT GCDA
<p></p><p><b>What we are looking for
</b></p><p>Key Roles and Responsibilities:
</p><ul><li>Develop control systems that will drive consistent, reliable, and accurate assessment of the financial position for all construction projects. This may include, but not limited to, early phase project budgeting, development of project cost program, cost report functionality, detailed forecasting methods, evaluation of cost changes, procedures for reviewing application for payments, and overall compliance to company financial requirements.
</li><li>Analyzing and formulating meaningful information from large data sets using excel and other Microsoft products
</li><li>Produce Executive level/ Management level reports necessary to share accurate financial position.
</li><li>Manage the cost coding system within the construction team and integrate within financial systems.
</li><li>Develop and implement key performance indicators to demonstrate current state project performance and detect potential issues.
</li><li>Partner closely with NTT GDCA design, engineering, and project management to plan the project and maintain control through the project life cycle.
</li><li>Work closely with NTT GDCA suppliers to meet financial reporting requirements (commits, spends, and forecasts).
</li><li>Develop program of internal and external benchmarks to enable project decision making.
</li><li>Proactively manage budgets and potential impact to budgets. Includes development of budgets pre-design and maintaining those budgets through the project life cycle.
</li><li>Identify project risks and opportunities and the potential financial impact that should be forecasted.
</li><li>Manage project cost reports according to company requirements and provide regular updates on financial positions.
</li><li>Manage detailed forecasting process and analyze data to support cash flow forecasting.
</li><li>Evaluate supplier invoices and ensure proper payment methods are carried out on the project.
</li><li>Expert managing complex and detailed spreadsheets to analyze data, identify trades, and enable decision making.
</li><li>Ensure disciplined change management is implemented across the project. Will require cost analysis and potential auditing when variances arise.
</li></ul><p>KNOWLEDGE &amp; ATTRIBUTES
</p><ul><li>Must possess a clear understanding of the full construction life cycle.
</li><li>Proven capability to manage cost control systems on complex projects from pre-design through closeout.
</li><li>Strong analytical, problem-solving skills beyond estimating practice.
</li><li>Capability to multi-task in a fast pace environment.
</li><li>Ability to clearly set and lead meetings to develop strong project control systems.
</li><li>Ability to be highly confidential.
</li><li>Proficient with computers to include the utilization of Microsoft programs such as Word, PowerPoint, and Outlook.
</li><li>Strong and proven capability using excel to analyze large data sets.
</li><li>Ability to work in a team environment.
</li><li>Manages stress and/or fast pace effectively.
</li><li>Excellent analytical, creative thinking, written and verbal communication skills.
</li></ul><p>ACADEMIC QUALIFICATIONS &amp; CERTIFICATIONS
</p><ul><li>Bachelor&rsquo;s Degree in Finance, Accounting, Construction Management, or related field or equivalent education and/or relevant experience.
</li></ul><p>REQUIRED EXPERIENCE
</p><ul><li>10 years&rsquo; experience with construction cost management responsibilities that may include preconstruction planning, cost management strategies, cost coding structures, commits/spends/forecast processes, reviewing contractor&rsquo;s cost proposals for major engineering and construction projects.
</li><li>Experience with Construction Cost Accounting Software.
</li></ul><p>PHYSICAL REQUIREMENTS
</p><ul><li>Primarily sitting with some walking, standing, and bending.
</li><li>Able to hear and speak into a telephone.
</li><li>Close visual work on a computer terminal.
</li><li>Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.
</li><li>Able to lift and carry up to 20 lbs.
</li></ul><p>WORK CONDITIONS &amp; OTHER REQUIREMENTS
</p><ul><li>Standard office; Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer.
</li><li>This role is expected to be remote with an occasional need to be on-site in a shared space.
</li><li>Ability to travel up to 25%.
</li></ul><p></p><p><b>Compensation Pay Range
</b></p><p>This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device.
<br>
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $111,900-$207,900 All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
<br>
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
</p><p></p><p><b>Who we are
</b></p><p>As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business &ndash; large and small &ndash; has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
</p><p></p><p>NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p></div>

Senior Cost Manager

Friendship Community Care

<div><div><div><b>Schedule: Monday - Friday, 8:00 AM - 5:00 PM with some overtime as needed</b></div></div><div><div><b>
Pay: Based on experience</b></div></div><div><div><b>
Education level: High school diploma or general education degree (GED)</b></div></div><p>
</p><p></p><div><div><b>SUMMARY:</b></div></div><div><div>
Responsible for oversight of the senior center operations in Pope, Yell, and Johnson Counties.</div></div><p>
</p><div><div><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b>Essential duties include the following but are not considered an inclusive list.
</div></div><ul><li><div><div>Ensure all SACs operate according to AAA guidelines.</div></div></li><li><div><div>
Assists with completion of annual AA contract.</div></div></li><li><div><div>
Assures Home Delivered Meal Programs (HDMP) and Congregate Meal Programs (CMP) operate according to AAA guidelines.</div></div></li><li><div><div>
Monitors cost and utilization of all meal programs.</div></div></li><li><div><div>
Manages menus in accordance with nutritional guidelines.</div></div></li><li><div><div>
Oversee hiring, discipling, and training of SAC staff at centers in three-county areas.</div></div></li><li><div><div>
Assures all-necessary paperwork is completed daily for services billing purposes.</div></div></li><li><div><div>
Coordinates fund raisers for all centers to ensure program and local income needs are met.</div></div></li><li><div><div>
Participates in annual budget planning.</div></div></li><li><div><div>
Responsible for assuring all sites remain within budget.</div></div></li><li><div><div>
Ensures that all staff and program participants complete required training in accordance with agency standards and regulatory requirements.</div></div></li><li><div><div>
Coordinates all required training for staff and program participants.</div></div></li><li><div><div>
Conducts monthly Site Coordinators&rsquo; meetings; attends quarterly Contractor&rsquo;s meetings and all required training.</div></div></li><li><div><div>
Works with local governments regarding additional funding or building projects.</div></div></li><li><div><div>
Works with and supervises Site Coordinators to broaden scope of SACs and stays current with changing environment to ensure services are meaningful and available for seniors in Pope, Yell, and Johnson Counties.</div></div></li><li><div><div>
This is a safety-sensitive position.
</div></div></li></ul><p></p><div><div>Maintains confidentiality of all information received regarding Friendship Community Care, Inc., Senior Center programs, and clients. Conditions of confidentiality shall be in compliance with Friendship Community Care Non-Disclosure Policy and HIPAA Policies.
</div></div><p></p><div><div>This job description is not intended to be all inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.</div></div><p>
</p><div><div>This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.</div></div><p>
</p><p></p><div><div><b>QUALITY ASSURANCE &amp; COMPLAINCE:</b> To adhere to the following and comply with all Quality Assurance&rsquo;s &amp; HIPAA procedures.</div></div><ul><li><div><div>
The Code of Conduct and Compliance Investigation Procedures as read and discussed in the new employee training must be followed at all times.</div></div></li><li><div><div>
Consumers&rsquo; progress notes be maintained and completed <b><i>daily or as needed</i></b> on the prescribed forms.</div></div></li><li><div><div>
Consumers&rsquo; records must be maintained weekly, monthly, quarterly, and yearly. All information must be filed in consumers&rsquo; records as needed and updated as prescribed by funding sources.</div></div></li></ul><p>
</p><p></p><div><div><b>WORK ENVIRONMENT:
</b></div></div><div><div>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
</div></div><p></p><div><div>The noise level in the work environment is usually moderate.</div></div><div><div><b>
EDUCATION and/or EXPERIENCE:
</b></div></div><div><div>High School diploma and/or GED preferred; preferably with one to three years&rsquo; experience and or training; or equivalent combination of both education and experience.</div></div><p>
</p><p></p><div><div><b>LANGUAGE SKILLS:</b></div></div><div><div>
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</div></div><p>
</p><p></p><div><div><b>MATHEMATICAL SKILLS:</b></div></div><div><div>
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
</div></div><p></p><div><div><b>REASONING ABILITY:</b></div></div><div><div>
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</div></div><p>
</p><p></p><div><div><b>PHYSICAL DEMANDS:
</b></div></div><div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</div></div><p>
</p><div><div>While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.</div></div><p>
</p><div><div>The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.</div></div></div>

Senior Services Operations Administrator

Jet Aviation

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Senior Facility Manager - Middle East
</b></h1></div></div></div></div><div><div><div><div>Location:
Dubai, AE
</div></div></div></div><div><div><div><div>Flexible Work Arrangement: Onsite
</div></div></div></div><div><div><div><div>Job Category: SCM (Procurement, Logistics, Stores)
</div></div></div></div><div><div><div><div>Career Level: Management
</div></div></div></div><div><div><div><div>Requisition Id: 5395
</div></div></div></div><div></div><div><div><div><div><div><div><div><h2 class="jobSectionHeader"><b>Position Summary</b></h2>
</div><div><div>
<div><div><div><div><p>As Senior Facility Manager &ndash; Middle East (Aviation MRO), you will be responsible for the end-to-end management of all facility management activities across the Middle East region.</p><br>
<p></p>
<p>
The role will report functionally to the future Director Supply Chain Management (SCM) &amp; Real Estate &ndash; Middle East, and will work in close coordination with the VP SCM &amp; Real Estate, located at the regional headquarters, as well as with headquarters Real Estate and Facility Management functions.</p>
<p>
You will oversee the operation, maintenance, compliance, and continuous improvement of existing MRO facilities, while actively contributing to the planning, development, and delivery of new facilities in support of the company&rsquo;s regional growth strategy.</p>
<p>
Acting as a senior interface between all internal departments, leadership, airport authorities, and external service providers, you will ensure that facilities are safe, compliant, scalable, and aligned with regional needs.</p></div></div><br>
</div>
</div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Main Responsibilities</b></h2>
</div><div><div><div><div><div><div><ul><li>Lead and manage facility and real estate projects across Middle East MRO sites, including upgrades, refurbishments, and operational improvements, requiring independent judgment and technical expertise. Work closely with local teams to ensure uninterrupted MRO operations and business continuity.</li>
<li>Support regional growth activities and new facility development.</li>
<li>Manage and follow up on regional (Middle East) real estate, facility services, and maintenance contracts, ensuring alignment with global standards, local regulations, and operational requirements.</li>
<li>Maintain complete and accurate facility and real estate contract administration, including budget tracking, cost control, and support of annual OPEX and CAPEX planning. Prepare regular facility performance reports, dashboards, and documentation.</li>
<li>Plan, organize, and monitor facility management processes and service delivery, ensuring compliance with policies, standards, SLAs, and aviation/MRO requirements, while delivering a consistently high level of service quality.</li>
<li>Act as the primary interface for internal and external stakeholders, including executive leadership, MRO operations, engineering, quality, safety, airport authorities, landlords, suppliers, and service providers.</li>
<li>Coordinate, develop, and continuously optimize facility services and technical maintenance activities, including minor plant and infrastructure repairs, utilities, and building systems, while overseeing all CMMS-driven ticketing activities.</li>
<li>Ensure timely response and effective follow-up on all facility-related requests and incidents, providing guidance and decision-making support to resolve day-to-day operational issues. Support leadership activities, audits, inspections, and company or customer events.</li>
<li>Review, evaluate, and manage contractor and vendor performance, including cost justification, manpower efficiency, compliance, and service quality. Act as the senior point of contact between the company and external service providers.</li>
<li>Ensure the operability, reliability, and continuous improvement of facility systems through coordination with vendors, contractors, and effective use of CMMS tools and performance metrics.</li>
<li>Lead space management activities, including layout optimization, capacity planning, and coordination of inter-office or inter-facility moves in support of operational growth.</li>
<li>Ensure full compliance with occupational health, safety, fire life safety, and environmental requirements, in accordance with local Middle East regulations, airport authority rules, and company standards, while proactively minimizing operational and safety risks.</li>
<li>Act as the key interface between Facility Management and EHS, managing hazards, incidents, investigations, and corrective actions related to facility operations.</li></ul></div><br>
</div><br>
</div></div></div></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Minimum Requirements</b></h2>
</div><div><div><div><div><div><div><ul><li>Master&rsquo;s degree in Engineering, Facilities Management, Construction Management, or a related technical field.</li>
<li>8+ years of experience in facility management, ideally within aviation MRO, aerospace, industrial, or mission-critical environments.</li>
<li>Proven project management experience, including major construction projects, facility expansions, and large-scale renovations.</li>
<li>Demonstrated experience managing technical facilities (hangars, workshops, utilities, critical infrastructure).</li>
<li>Experience managing facility services contracts, vendors, and OPEX/CAPEX budgets.</li>
<li>Strong stakeholder management and delivery skills.</li>
<li>Proficient in Microsoft Office.</li>
<li>Fluent in English; Arabic is a strong advantage.</li>
<li>Willingness to travel within the region as required.</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Senior Facility Manager - Middle East

Linesight

<div>Overview:
<div>
As a <b>Senior Cost Manager</b> at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement. You will gain vast industry experience that will open doors for you, extend your skillset and expand your perspective. We will empower, support, and enable you to take real responsibility in your role so that you can take charge of your career progression with us. You will be mentored and supported by industry leaders and given the tools to grow. You will also be involved in and contribute to our business strategy as we continue to evolve. For us lasting trusted relationships are everything, both with our teams and our clients.</div>
The Opportunity:
<div><b>
In this role you will:</b></div><br>
<div></div>
Actively participate in the tender/bid process<ul><li>-from initial tender/bid documentation through analysis and reporting</li><li>
Manage the change management process - identifying, analyzing, approving, and implementing changes that affect the project cost</li><li>
Analyse tenders/bids to ensure client value for money</li><li>
Assist in the preparation and agreement of final accounts, including the handling of any claims to ensure the client gets best value from works undertaken</li><li>
Create estimates and cost plans for key client developments</li><li>
Oversee project spend by creating valuations and cost reports, and clearly communicate variations to your team</li><li>
Support nimble project management and clear decisions through excellent cost documentation and timely communication</li><li>
Support the settlement of construction disputes/loss and expense claims with transparency</li><li>
Foster top performance and growth for your employees via excellent mentorship and leadership</li></ul><div></div><div><b><br>
We would love to hear from you if you:</b></div><br>
<div></div><ul><li>
Have experience as a senior cost manager, ideally from a consultancy background</li><li>
Have experience in pre-contract cost management while being experienced in budget control, cost planning, preparing and initiating change forms for discussion with other project stakeholders while being knowledgeable on alternative construction materials</li><li>
Are chartered or are on the path to complete it. We can help</li><li>
Have a degree or comparable experience in a project management or construction discipline</li><li>
Are an excellent communicator verbally and in writing</li><li>
Love a dynamic environment with the opportunity to manage your own priorities and deadlines</li><li>
Thrive on building strong relationships with your team and clients through a shared purpose and sense of openness and fun</li></ul><div></div><div><b><br>
The salary range for this role is between $108,000 and $163,000 but actual salary offered is dependent on experience, skill set and education.</b></div><div></div><div><br>
All interviews are conducted either in person or virtually with video required.</div>
About us:
<p>
Linesight is a highly successful global project and cost management consultancy that keeps clients coming back. And for that we have our people to thank. You see we&rsquo;re not like the others. We&rsquo;re different. Unique. It&rsquo;s our fresh thinking and focus on what matters that has led to our evolving. We are on a journey working in some of the most exciting innovative sectors with some of the world&rsquo;s most prestigious companies delivering major projects that deliver a more sustainable built environment. We have an open culture and a flat structure where you can expect to be treated with genuine care, respect, and empathy. With Linesight, you can truly discover the power of team!</p><p><br>
Diversity, inclusion and accessibility</p><p>
Linesight is committed to transparent, equal opportunity employment practices. We are building a diverse and inclusive organisation, accessible to all, based on having a safe culture which enables all our people to be their true selves. We are a people business, and we understand that the more inclusive we are, the happier our people and better our work will be. We will ensure that individuals with disability are provided reasonable accommodation to participate in the application or recruitment process and are accommodated in the workplace. If you require assistance or accommodation of any kind, please mention this in your application, we would love to hear from you!</p></div>

91HR

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <strong>
   Position: Service Delivery Manager
  </strong>
 </p>
 <p>
  <strong>
   Reporting To: General Manager
  </strong>
 </p>
 <p>
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  <strong>
   Employment Type: Full-time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Service Delivery Manager ensures the seamless delivery of IT services to clients while maintaining high
 </p>
 <p>
  standards of quality, efficiency, and customer satisfaction. This role acts as a bridge between clients, internal
 </p>
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  teams, and senior management, overseeing service operations, project delivery, and client relationships. The
 </p>
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  ideal candidate is proactive, customer-focused, and capable of leading teams and projects in a fast-paced,
 </p>
 <p>
  contracting IT environment. The role may require travel to client sites or project locations as needed and
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  flexibility to manage urgent escalations outside standard working hours.
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  <br/>
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  <strong>
   Key Responsibilities
  </strong>
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  Service Delivery &amp; Operations
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   Oversee day-to-day delivery of IT services to clients, ensuring compliance with service level
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  agreements (SLAs) and contractual obligations.
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   Monitor service performance, including incident resolution, service requests, and operational metrics,
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  to maintain high-quality standards.
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   Implement and maintain IT service management (ITSM) processes and best practices to optimize
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  efficiency and effectiveness.
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   Manage service delivery teams, including allocation of resources, task prioritization, and workflow
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  coordination.
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   Ensure all service documentation, reports, and records are accurate and up to date.
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  <br/>
 </p>
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  <strong>
   Client Relationship Management
  </strong>
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   Serve as the primary point of contact for clients regarding service delivery, escalations, and
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  performance reporting
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   Maintain strong, proactive relationships with client stakeholders to ensure expectations are met or
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  exceeded
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   Conduct regular client meetings, review performance, and address any concerns or service gaps
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  promptly
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   Provide guidance and strategic recommendations to clients on IT service improvements or
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  optimizations
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  <br/>
 </p>
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  <strong>
   Project &amp; Resource Management
  </strong>
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   Collaborate with project managers, technical teams, and operations to ensure timely and successful
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  service delivery
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   Manage staffing, schedules, and resource allocation to meet client requirements and deadlines
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   Identify skill gaps and coordinate training or development plans for team members
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   Track project progress, deliverables, and milestones, ensuring alignment with client expectations
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  Continuous Improvement &amp; Reporting
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   Monitor KPIs, SLAs, and service metrics to identify trends and areas for improvement
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   Drive process improvements to enhance service quality, operational efficiency, and customer
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  satisfaction
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   Prepare and present regular service reports to clients and internal leadership, including performance
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  metrics, incident analysis, and recommendations
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   Ensure adherence to organizational policies, procedures, and IT governance standards
 </p>
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  <br/>
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  <strong>
   Escalation &amp; Risk Management
  </strong>
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   Handle client escalations professionally and promptly, ensuring effective resolution and follow-up
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   Identify potential risks in service delivery and implement mitigation strategies
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   Collaborate with technical teams to proactively prevent recurring issues
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  <br/>
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  <strong>
   Qualifications &amp; Experience
  </strong>
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   Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field
 </p>
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   10 years in service delivery, client management, or IT operations in a contracting environment.
 </p>
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   ITIL and PMP Certification Preferred.
 </p>
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   Proven experience managing teams, client accounts, and service delivery processes
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   Strong communication, presentation, and interpersonal skills
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   Excellent problem-solving, analytical, and decision-making abilities
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  <br/>
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  <strong>
   Skills &amp; Competencies
  </strong>
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   Exceptional organizational and time-management skills
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   Ability to lead, motivate, and manage technical teams
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   Customer-focused mindset with strong relationship-building skills
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   Proactive, adaptable, and solution-oriented
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   Ability to handle multiple projects and priorities simultaneously
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   High level of professionalism, integrity, and discretion
 </p>
</div>


Senior Service Delivery Manager

JLL supports the Whole You, personally and professionally.
<br><br>
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
<br><br>
<b>What this job involves:</b><br>
As a Senior Facilities Manager at JLL, you will serve as the strategic business leader for Integrated Facilities Management (IFM) across a city or cluster of sites, driving operational excellence and continuous improvement. This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional, value-focused services that consistently meet or exceed client expectations. You will collaborate with GREF leadership to develop delivery strategies focused on "continuous improvement," "staying ahead," and achieving "best in class" service delivery, directly contributing to JLL's reputation for transformative real estate solutions and client success.
<br><br>
<b>What your day-to-day will look like:</b><br>
Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city/cluster
<br>Collaborate with GREF leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives
<br>Develop and maintain detailed understanding of client business requirements while managing relationships with key GREF stakeholders and function leads
<br>Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints
<br>Establish robust business governance processes including conducting regular business reviews with GREF leadership for IFM function performance
<br>Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city/cluster sites
<br>Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.
<br><br>
<b>Required Qualifications:</b><br>
Bachelor's degree or Master's in Business Management
<br>Minimum 8 years of experience in corporate environment with proven ability to function as business leader
<br>Strong analytical skills with proven ability to solve problems using objective approach
<br>Good leadership skills with demonstrated ability to manage large teams
<br>Strong interpersonal skills with ability to build and nurture stakeholder relationships
<br>Good communication and client relationship management skills
<br>Ability to adapt and perform under pressure while meeting business targets and objectives.
<br><br>
<b>Preferred Qualifications:</b><br>
Exposure and experience dealing with multinational corporate organizations
<br>Experience managing business P&L and financial accountability
<br>Background in facilities management or real estate services industry
<br>Knowledge of GREF (Global Real Estate and Facilities) operations and processes
<br>Experience with continuous improvement methodologies and best practice implementation
<br>Familiarity with budget management and financial reporting for facility operations
<br>Track record of achieving revenue targets and cost optimization in service delivery environments.
<br><br>
<b>Location:</b> Onsite
<br><br>
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
<br><br>
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
<br>If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
<br><br>
Personalized benefits that support personal well-being and growth:
<br><br>
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
<br><br>
About JLL –
<br><br>
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
<br><br>
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
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Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Senior Facilities Manager

Bank of America

<div><p><b>Job Description:</b></p><p></p><p>
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.<br>
<br>
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.<br>
<br>
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.<br>
<br>
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!</p><p><b><br>
Job Description:</b><br>
This role is accountable for shaping and leading the people, processes, and tools that drive world‑class performance within the Command Center Incident Management (CCIM) organization. The Senior Technology Manager serves as a transformational leader who elevates team capability, strengthens execution discipline, and ensures operational maturity across all Command Center Incident Manager functions. This position focuses on developing high‑performing incident responders, refining and standardizing core operational processes, and advancing the toolsets and routines that enable consistent, measurable, and predictable incident management outcomes. Through a focus on continuous improvement, accountability, and organizational clarity, this leader drives the evolution of CCIM toward a more modern, data‑driven, and resilient operational model.</p><p></p><p><b>
Position Summary:</b></p><p>
A mission-critical leadership opportunity to be a part of Bank of America&rsquo;s Global Command Center leadership team as a Senior Technology Manager. Our team is responsible for the availability and performance of the Bank&rsquo;s global technology services, enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur.</p><p></p><p>
The Command Center is seeking a bold, change-driving Senior Technology Manager who acts as a disruptor and challenges the status quo who will report directly to the Global Lead for Incident and Problem Management in the US. The ideal candidate will have a strong technical background, excellent communication skills, experience leading teams, and a proven ability to manage high-pressure situations. The primary responsibilities include overseeing Bank of America&rsquo;s Command Center Incident Management function during the AMRS shift, leading the response to high-priority incidents, ensuring minimal disruption to services, and coordinating all necessary resources to resolve issues swiftly. You will work in concert with the team leads, monitoring critical systems, and communicating technology incident information to Senior Executives at Bank of America. The position operates closely with all global line-of-business and infrastructure domain functions and is key in the prevention or containment of business impacting technology incidents.</p><p></p><p><b>
Responsibilities:</b></p><ul><li>
Builds and elevates high‑performing teams by shaping workforce strategy, developing clear maturity and quality expectations, and ensuring teams have the processes and tools needed to consistently deliver strong operational outcomes while meeting core risk and compliance requirements</li><li>
Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills</li><li>
Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization</li><li>
Contributes to the technology strategy for their technical domain</li><li>
Creates an inclusive and healthy working environment and helps to resolve organizational impediments/blockers</li><li>
Ensures that execution is aligned with product strategy by working with product management and other stakeholders</li><li>
Globally responsible for ensuring the production stability of critical systems during their shift.</li><li>
Regionally responsible for Global Technology Operations stability routines and reporting.</li><li>
Leads the response and execution of Daily support in response to high-priority issues, outages, and system failures.</li><li>
This individual must be comfortable with taking a leadership role during complex technical incidents and leading those major incidents to resolution</li><li>
Serves as the main escalation point of contact during critical incidents, providing communication updates to senior executives.</li><li>
Creating and enhancing administrative, operational, and technical procedures and work instructions.</li><li>
Leading programs to expand capabilities and scope across the Global Command Center.</li></ul><p></p><p><b>
Managerial Responsibilities:</b><br>
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.</p><ul><li>
Opportunity &amp; Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.</li><li>
Manager of Process &amp; Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.</li><li>
Enterprise Advocate &amp; Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.</li><li>
Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.</li><li>
People Manager &amp; Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.</li><li>
Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.</li><li>
Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.</li><li>
Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.</li></ul><p></p><p><b>
Required Qualifications:
</b></p><ul><li>5-10+ years of experience running IT Operations, Application Production Support or Technology Command Centers.</li><li>
Strong experience in Incident and Major Incident Management. Includes proven experience in running large-scale incidents which impact multiple lines of businesses.</li><li>
Experience running Incident investigations (Problem Management)</li><li>
2+ years in a leadership or management role including leading global teams.</li><li>
Strong understanding of Infrastructure (Network, Compute, Storage, Virtualization, Database, etc.) and application infrastructure.</li><li>
Proficiency with monitoring and alerting systems (e.g., Splunk, Netcool, etc.).</li><li>
Familiarity with ITIL principles and Incident and Problem management frameworks.</li></ul><p></p><p><b>
Desired Qualifications:</b></p><ul><li>
Excellent written and verbal communication skills. Must be able to communicate effectively with Senior Executives.</li><li>
Proven ability to make decisions in high-stress situations.</li><li>
Ability to manage multiple tasks and prioritize work under pressure.</li><li>
Proven ability to lead and transform large teams and influence senior stakeholders</li><li>
ITIL certification or equivalent.</li><li>
Previous experience working in industries such as Finance or Telecommunications.</li></ul><p></p><p><b>
Skills:</b></p><ul><li>
Influence</li><li>
Risk Management</li><li>
Solution Design</li><li>
Stakeholder Management</li><li>
Technical Strategy Development</li><li>
Analytical Thinking</li><li>
Application Development</li><li>
Collaboration</li><li>
Result Orientation</li><li>
Solution Delivery Process</li><li>
Agile Practices</li><li>
Architecture</li><li>
Automation</li><li>
Data Management</li><li>
DevOps Practices</li></ul><p></p><p><b>
Shift:</b></p>
1st shift (United States of America)<p></p><p><b>
Hours Per Week:</b></p>
40</div>

Sr. Technology Manager - Command Center Incident Management

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Sr. Technology Manager - Command Center Incident Management