senior consumer insights consultant

BISSELL

<div>Overview:
<div>
The Associate Consumer Insights Manager supports the generation of foundational consumer insights that inform upstream product development, including ideation, concept development, and optimization. This role partners closely with Advanced Development, Design and upstream category marketing teams to ensure early-stage decisions are grounded in a strong understanding of consumer needs, behaviors, and unmet opportunities.</div><div></div><div><br>
This position plays a critical role in translating consumer learning into actionable input for product pipelines by executing research, synthesizing insights, and supporting qualification of concepts prior to downstream investment (via the insights playbook). The Associate Consumer Insights Manager operates as an emerging Voice of the Consumer, contributing insight-led thinking while building expertise in research design, analysis, and storytelling.</div>
Responsibilities:
<ul><li>Execute qualitative and quantitative consumer research to support upstream product development, including ideation, concept testing, and product optimization (following the prescribed Insights playbook).</li><li>
Partner with Advanced Development, Design and upstream category marketing teams to clarify business questions and translate them into effective research approaches.</li><li>
Support early-stage insight generation by identifying consumer needs, tensions, and usage behaviors relevant to product innovation.</li><li>
Contribute to the development and refinement of product concepts through consumer feedback, iterative testing, and learning plans.</li><li>
Assist in evaluating product experiences (BISSELL and competitive) through usability testing, in-home usage, and concept optimization studies.</li><li>
Analyze research data and synthesize findings into clear, actionable insights that inform product and portfolio decisions.</li><li>
Develop insight summaries and presentations that effectively communicate implications for design, positioning, and feature prioritization.</li><li>
Manage research projects, including timelines, vendors, and deliverables, with guidance from senior insights leaders.</li><li>
Leverage existing research platforms, tools, and AI-enabled capabilities to enhance insight generation and efficiency.</li><li>
Support the broader insights team by contributing to foundational learning agendas and best practices.</li><li>
Act as a developing consumer advocate by ensuring consumer perspective is represented in early product discussions.</li></ul>
Qualifications:
<p><b>
REQUIRED</b><b> EXPERIENCE/EDUCATION:
</b></p><ul><li><b>Degree minimum: </b>Bachelor&rsquo;s degree</li><li><b>
Specific concentration:</b> Market Research or related</li><li><b>
Experience level: </b>Minimum of 3-5 years in consumer insights, market research or related product development roles</li></ul><div><b>
PREFERRED EXPERIENCE/EDUCATION</b><b>:</b></div><ul><li>
Experience supporting product development or innovation-focused research</li><li>
Exposure to concept testing, usability testing, or iterative product learning</li><li>
Experience working with external research vendors or internal analytics partners</li></ul><div><b>
SPECIALIZED TRAINING OR SKILLS REQUIRED:</b></div><ul><li>
Expertise in quantitative research design and analytics; working knowledge of qualitative methods</li><li>
Strategic thinker with a strong ability to link insights to business impact</li><li>
Strong communication and storytelling skills, both written and verbal</li><li>
Comfortable working independently and managing multiple projects</li><li>
Proficient in Microsoft Office (Excel, PowerPoint, Word); familiarity with research tools/platforms</li><li>
Genuine passion for pets and interest in improving the lives of pet families through product innovation</li></ul><div><b>
WHAT'S NEXT, APPLY NOW!</b><br>
BISSELL is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law</div></div>

Associate Consumer Insights Manager

Etisalat

<div><div><b>Core VAS Service Senior Specialist. Consumer Marketing</b> <b>-</b> <b>(</b><b>250002SA</b><b>)</b></div><div><b>
Description</b><div></div><p><b><br>
Job Purpose</b></p><p>
To manage and develop Etisalat Mobile Advertising platform &amp; Services. Managing the advertising services operations (bulk sms, targeted&hellip;etc) as well as existing projects and new partnerships and co-branded deals to ensure achieving desired set targets in term of revenue and brand. The role responsibilities are divided into 2 parts: Mobile Advertising Operations  Ensure that the end to end operations with partners are running smoothly such as:  Whitelisting sender names received from the aggregators with the other operators  Whitelisting sender names received from the operators internally  Ensure that inquires, complaints of partners, internal and external customers, are managed effectively  Ensure the daily operations of the partners and insure their campaigns are running smoothly  Reporting the OG aggregators performance and their quota management  Reporting the Incoming traffic received from the other operators  Cross-validating all figures with the finance teams  Ensure smooth cross functional work flow and integration among other department/s internally and externally  End to end partnership management with the aggregators in terms of development, retention and contract renewals Mobile Advertising Management and Development  Develop and manage end to end new partnerships through co-branded deals and special projects  Prepare co-branded propositions and present it to potential clients to partner by selling our products and services  Ensure that the co-branded deals requirements, implementation; roll out, after sales &amp; settlement are running smoothly and effectively.  Managing the running projects and co-branding deals  Responsible on the acquisition of potential key partners  Scale up partners portfolio services  Develop / research new channels via expanding partners / Business venture  innovative leading propositions that will boost revenues  Ensure the fulfillment of Operational tasks supporting the 2 sided business model leading to growth / operational excellence for better customer and partner experience  Manage inquires and complaints of partners, internal and external customers.
</p><p><b>
Report To Position Name</b></p><p>
Mobile Advertising Operations  Ensure that the end to end operations with partners are running smoothly such as: 1. Whitelisting sender names received from the aggregators with the other operators 2. Whitelisting sender names received from the operators internally  Ensure that inquires, complaints of partners, internal and external customers, are managed effectively  Ensure the daily operations of the partners and insure their campaigns are running smoothly  Reporting the OG aggregators performance and their quota management  Reporting the Incoming traffic received from the other operators  Cross-validating all figures with the finance teams  Ensure smooth cross functional work flow and integration among other department/s internally and externally  End to end partnership management with the aggregators in terms of development, retention and contract renewals Mobile Advertising Management and Development  Develop and manage end to end new partnerships through co-branded deals and special projects  Prepare co-branded propositions and present it to potential clients to partner by selling our products and services  Prepare Presentations for GTM  Ensure that the co-branded deals requirements, implementation; roll out, after sales &amp; settlement are running smoothly and effectively.  Managing the running projects and co-branding deals  Responsible on the acquisition of potential key partners  Scale up partners portfolio services  Develop / research new channels via expanding partners / Business venture  innovative leading propositions that will boost revenues  Ensure the fulfillment of Operational tasks supporting the 2 sided business model leading to growth / operational excellence for better customer and partner experience  Manage inquires and complaints of partners, internal and external customers.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
QUALIFICATIONS_ESSENTIAL</b></p><p>
Knowledge:  Good Understanding of telecom operators and VAS in specific  Good Understanding of the digital advertising arena.  Excellent in excel  Very comfortable with figures and analysis Education:  BS in business/ marketing/ mass com is a must Language Proficiency:  Fluency in both spoken &amp; written English &amp; Arabic language is required. Problem Solving:  Strong problem solving skills, we are looking for a leader who can work to understand the root of stakeholders questions before conducting an analysis, proactively anticipate reporting needs that will serve the business and provide actionable insights Planning Ahead:  Plan 1 year ahead all KPI&rsquo;s and projects with subjectivity to review/update each quarter based on the market needs and dynamic changes.  Ability to organize and interpret available data to extract valuable insights  strong analytical skills that tell a compelling story  Meticulous attention to details, capable to translate complex technical analyses into clear insights providing recommendations and guidance to technical and non-technical audience. Innovation:  Innovation &amp; creativity is a must for products design and campaigns ROI  Do what we do but do it smarter  How to play the game differently in case of market retaliations Skills &amp; Abilities:  Strong communication, negotiation &amp; interpersonal skills  Strong team management  A leader who has developed a process for project prioritization and who has experience effectively communicating with managers and team members  Experience working with MS Excel &amp; PowerPoint  Strong data literacy, analytical mindset, ability to organize and interpret available data to extract valuable insights  Data visualization, ability to translate data analysis into well-structured visuals that tell a compelling story  Meticulous attention to details, capable to translate complex technical analyses into clear insights providing recommendations and guidance to technical and non-technical audience.  Strong vendor management, due diligence, partnerships skills<br>
</p><p><b>
QUALIFICATIONS_DESIRABLE</b></p><p>
NA</p><p><b><br>
EXPERIENCE_ESSENTIAL</b></p><p>
 Minimum 5 - 6 years&rsquo; experience in marketing Telecommunication, digital platforms and advertising.</p><p><b><br>
EXPERIENCE_DESIRABLE</b></p><p>
NA</p><p><b><br>
CERTIFICATIONS_ESSENTIAL</b></p><p>
NA</p><div><br>
</div></div><div><b>
Job</b><b>:</b> Analyst</div><div><b>
Organization</b><b>:</b> Etisalat-Misr</div><div>
 Non-Management</div><div><b>
Job Posting</b><b>:</b> 19/Feb/2026, 5:37:53 AM</div></div>

Core VAS Service Senior Specialist. Consumer Marketing

MAERSK

<p></p><div><p><b>Responsibilities
</b></p><p>Person will be responsible to Improve Customer Experience and Drive Operational Excellence.
</p><ul><li>Onboard new customer on standard processes and digital platform, establishing strong foundation for long term partnership.
</li></ul><ul><li>Align and coordinate with multiple external and internal stakeholders on customer specific requirements with Internal Operating Procedure (IOP) and Standard Operating Procedure (SOP) as outputs.
</li></ul><ul><li>Serve as the primary point of contact for assigned customers, handling daily communication and providing timely, accurate information.
</li></ul><ul><li>Execute transactional activities based on agreed IOP and SOP with the customers and internal stakeholders.
</li></ul><ul><li>Orchestrate the end-to-end shipment cycle through fostering cross-functional collaboration for a seamless customer experience
</li></ul><ul><li>Coordinate closely with the Global CX Consultant and the network of CX Consultants across other locations for a consistent service delivery
</li></ul><ul><li>Address pre-defined (routine) exceptions independently either directly and /or by navigating through the Maersk network.
</li></ul><ul><li>Drive continuous improvement to improve efficiency and ease of doing business with Maersk.
</li></ul><ul><li>Manage first level of operational escalations and non-routine exceptions, including establishing contingency plans to mitigate impact.
</li></ul><ul><li>Proactively provide insights to customers on potential service disruptions and work with them in developing business continuity or recovery plans.
</li></ul><ul><li>Facilitate regular monthly business reviews with customers to discuss performance and align on future plans and priorities
</li></ul><p>Enable Growth
</p><ul><li>Perform upselling and cross-selling by tapping low-hanging opportunities and offering customers solutions that match immediate needs.
</li></ul><ul><li>Reinforce contract fulfillment through regular customer check-ins and collaborating with Sales/Product to improve contract fulfillment ratio.
</li></ul><p></p><p><b>Value-Enhancing
</b></p><ul><li>Collaborate with customers on strategic projects and initiatives that deliver immediate to near-term tangible business outcomes.
</li></ul><p></p><p><b>Accountable for:
</b></p><ul><li>Driving customer satisfaction and achieving customer-specific KPI and SLA pertinent to locally managed business.
</li></ul><ul><li>Delivering operational excellence to provide seamless customer experience while maximizing individual productivity
</li></ul><ul><li>Supporting growth by tapping opportunities for additional revenue streams and following up on customer contract fulfilment
</li></ul><ul><li>Creating additional value for customers by partnering on initiatives aimed at achieving their business objectives
</li></ul><p></p><p><b>Key metrics:
</b></p><ul><li>Customer Satisfaction i.e. Net Promoter Score
</li></ul><ul><li>Customer-felt KPI/SLAs
</li></ul><ul><li>Process specific KPI/SLAs
</li></ul><ul><li>Service Package Compliance
</li></ul><ul><li>Productivity
</li></ul><ul><li>Upselling/Cross Selling
</li></ul><ul><li>Volume Conversion/Contract Fulfillment
</li></ul><ul><li>Value-Enhancing Business Impact
</li></ul><p></p><p><b>Key competencies:
</b></p><p><b>Non negotiables during hiring:
</b></p><ul><li>3-4 years of relevant experience. Ownership, Customer Orientation (Advanced)
</li></ul><ul><li>Effective Communication, Data Savvy (Proficient).
</li></ul><ul><li>Problem Solving Skills
</li></ul><ul><li>Product knowledge in Lead Logistics, Landside/First mile, Depots &amp; Customs
</li></ul><br>
UAE National with a family book.
<p></p><p>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.<br>
</p><p></p><p>We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</p></div><p></p>

Senior Customer Experience Consultant

USA TODAY Co.

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|
<br><br>
USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com
<br><br>
USA TODAY Co. Is looking for a Senior Games Consumer Lifecycle Strategist to own the end-to-end subscription growth model for PLAY—covering pricing and packaging, paywall and offer decisioning, registration to subscription conversion, onboarding, engagement/upsell, and churn mitigation. You’ll partner tightly with the PLAY business unit to deliver profitable subscriber growth, higher ARPU, and durable retention through experimentation and AI-enabled lifecycle programs.
<br>USA TODAY PLAY is our casual entertainment destination that brings together crosswords, puzzles, horoscopes, comics, quizzes, and more. PLAY builds on a strong existing foundation from legacy Crosswords and is designed to significantly expand its share of the USA TODAY Network audience over the next several years. The long-term vision is for PLAY to become a major revenue driver through a combination of subscriptions, stacked bundles, and sponsorship opportunities.
<br>What you’ll do
<br>Own the PLAY subscription growth model
<br><ul>
<li>Define the value proposition and pricing/packaging for PLAY in partnership with key leaders in Consumer and PLAY</li>
<li>Build and iterate the known-to-paid subscription funnel, creating journeys that drive habit and, ultimately, purchase intent</li>
</ul>
Operate a rigorous experimentation program
<br><ul>
<li>Stand up structured price/term tests for acquisition, stop save, and winback</li>
<li>Maintain an always-on testing backlog (paywall friction, day passes vs. subscription constructs, landing pages, overlays, lifecycle) and publish read outs; scale winners into playbooks.</li>
</ul>
Launch and scale lifecycle programs
<br><ul>
<li>Design and optimize full lifecycle journeys for PLAY, including lead acquisition, nurture, onboarding, engagement, upsell, and winback journeys</li>
<li>Partner with Product to optimize PLAY checkout, stacked checkout experiences including PLAY, and PLAY account management experiences</li>
<li>Define targeting and suppression logic with the CDP for real-time, segment-level decisioning and experiences across web/app/email</li>
</ul>
Reduce churn and improve save rates
<br><ul>
<li>Deploy AI-assisted churn mitigation and dynamic stop save flows; align onsite intercepts with account management journeys and call center policies.</li>
</ul>
Partner and govern
<br><ul>
<li>Work within the PLAY–Consumer model, clarify strategy, approvals, and delivery calendars; communicate progress and performance.</li>
</ul>
Success measures (primary KPIs)
<br><ul>
<li>Subscriber growth (net adds) and conversion rate from known to paid</li>
<li>ARPU lift from pricing, annualization, and stacked add ons</li>
<li>Churn / save rate improvement</li>
<li>Time to launch experiments and scale learnings to drive optimizations</li>
<li>Penetration of PLAY within USA TODAY Network audience and product add-on rate contribution to portfolio revenue</li>
</ul>
What you’ll bring
<br><ul>
<li>5+ years in subscription growth, lifecycle marketing, with gaming/entertainment experience</li>
<li>Hands-on experience with paywall strategy, dynamic offers, and churn mitigation (stop save, winback) at scale</li>
<li>Proven success in developing and scaling multi-channel lifecycle programs that deliver measurable improvements in subscriber base and LTV</li>
<li>Proficiency with A/B testing and experimentation frameworks; able to translate results into roll out playbooks</li>
<li>Demonstrated fluency with marketing technology ecosystems (e.g., Salesforce Marketing Cloud, Braze, CDP, CRM platforms) and personalization at scale</li>
<li>Strong analytical judgment with the ability to independently assess metrics, identify patterns and tradeoffs, and convert quantitative signals into strategic direction and recommendations</li>
<li>Strong cross-functional leadership; able to work within the PLAY–Consumer operating model and align Product, Data, Activation, and Creative on shared goals</li>
</ul>
#LI-REMOTE
<br>#LI-NR2
<br><br>
The annualized base salary for this role will range between $90,000 and $100,000. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.
<br><br>
USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at Recruit@usatodayco.com. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

Senior Games Consumer Lifecycle Strategist

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join their team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs like speech, images, and video, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval.<br>
<br>
The ideal candidate will have expertise in Large Language Models (LLMs), speech, audio, Natural Language processing (NLP) or multimodal learning to pioneer innovations in data simulation, representation, generation, reasoning, retrieval, and evaluation.<br>
<br>
Key job responsibilities<br>
<ul><li>Build scalable solutions for real-time conversational experiences, including multilingual support, customizable personalities, and conversational turn-taking.</li><li>Develop data simulation approaches that mimic real-world speech interactions.</li><li>Research and implement novel algorithms and modeling techniques.</li><li>Acquire and curate diverse datasets while ensuring user privacy.</li><li>Create robust evaluation metrics and test sets to assess language model performance.</li><li>Integrate human feedback to improve data selection and model performance.</li><li>Innovate in data representation and model training techniques.</li><li>Apply responsible AI practices throughout the development process.</li></ul><br>
A day in the life<br>
Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.<br>
<br>
About the team<br>
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings &ndash; for almost every business at Amazon &ndash; for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).<br>
<br>
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds &ndash; including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of building machine learning models for business application experience</li><li>PhD, or Master's degree and 6+ years of applied research experience</li><li>Experience programming in Java, C++, Python or related language</li><li>Experience with neural deep learning methods and machine learning</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.</li><li>Experience with large scale distributed systems such as Hadoop, Spark etc.</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Arlington - 167,100.00 - 226,100.00 USD annually<br>
USA, WA, Seattle - 167,100.00 - 226,100.00 USD annually</div><p></p>

Senior Applied Scientist, Customer Experience and Business Trends

lululemon

who we are
<br><br>
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
<br><br>
about this team
<br><br>
The Office of Technology (OOT) is responsible for aligning lululemon’s technology priorities with business needs to fuel scalable growth, operational excellence, and innovation. Our mandate is to drive clarity, prioritization, and transformation across the Technology organization, ensuring our teams stay connected to the business and focused on the highest impact work. We partner closely with senior leaders, functional teams, and cross functional stakeholders to elevate the voice of the customer, surface opportunity areas, and translate strategy into actionable, technology enabled outcomes.
<br><br>
core responsibilities
<br><br>
The Sr. Business Analyst, Voice of Customer, plays a critical role in shaping lululemon’s technology strategy by representing the needs of the business and evaluating how emerging technology trends can be leveraged for impact. This role partners closely with the Director, Business Operations for Technology, to identify, assess, and prioritize technology-driven opportunities that improve experience, efficiency, and competitive advantage.
<br><br>
<b>Key responsibilities include:</b><br>
<ul>
<li>Stay current on emerging technologies, industry trends, and innovation opportunities relevant to lululemon’s business.</li>
<li>Act as the voice of the customer by gathering, synthesizing, and presenting business needs to the Technology organization.</li>
<li>Analyze business problems and recommend technology solutions that drive measurable outcomes.</li>
<li>Prioritize and assess technology opportunity areas and develop actionable plans for execution.</li>
<li>Document opportunities for improvement across business and technology functions with clear recommendations for SDLT review.</li>
<li>Establish alignment on scope, sequencing, and prioritization of identified improvements with the Director, Business Operations for Technology.</li>
<li>Gather inputs from key business partners to ensure proposed solutions reflect cross functional needs.</li>
<li>Produce clear recommendations, action plans, and prioritization frameworks to support Technology decision making.</li>
</ul>
qualifications
<br><ul>
<li>Bachelor’s degree in Data Science, Computer Science, Information Technology, Business Analytics, or a related field, or equivalent experience.</li>
<li>5+ years of technical business analyst experience supporting medium to large initiatives.</li>
<li>Strong business acumen with experience presenting to senior leadership.</li>
<li>Demonstrated ability to translate business needs into actionable technology strategies and feature roadmaps.</li>
<li>Strong understanding of emerging technologies and industry trends (AI, cloud, automation, etc.).</li>
<li>Experience balancing trade-offs between business needs, technical constraints, and solution complexity.</li>
<li>Exceptional analytical, communication, and stakeholder management skills.</li>
<li>Experience identifying and assessing technology opportunity areas in partnership with cross functional stakeholders.</li>
</ul>
must haves
<br><ul>
<li>Acknowledge the presence of choice in every moment and take personal responsibility for your life.</li>
<li>Possess an entrepreneurial spirit and continuously innovate to achieve great results.</li>
<li>Communicate with honesty and kindness and create the space for others to do the same.</li>
<li>Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.</li>
<li>Foster connection by putting people first and building trusting relationships.</li>
<li>Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.</li>
</ul>
<b>Please note:</b> Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time for this role.
<br><br>
compensation and benefits package
<br><br>
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $136,200 -$178,700 USD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and, subject to program eligibility requirements.
<br><br>
At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:
<br><ul>
<li>Extended health and dental benefits, and mental health plans</li>
<li>Paid time off</li>
<li>Savings and retirement plan matching</li>
<li>Generous employee discount</li>
<li>Fitness & yoga classes</li>
<li>Parenthood top-up</li>
<li>Extensive catalog of development course offerings</li>
<li>People networks, mentorship programs, and leadership series (to name a few)</li>
</ul>
<b>Note:</b> The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
<br><br>
workplace arrangement
<br><br>
Hybrid
<br><br>
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.
<br><br>
#LI-Onsite
<br><br>
#LI-SP1

Senior Business Analyst, Voice of the Customer

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10000 senior consumer insights consultant jobs Near Me

Associate Consumer Insights Manager

Core VAS Service Senior Specialist. Consumer Marketing

Senior Customer Experience Consultant

Senior Games Consumer Lifecycle Strategist

Senior Applied Scientist, Customer Experience and Business Trends

Senior Applied Scientist, Customer Experience and Business Trends

Senior Business Analyst, Voice of the Customer