senior customer service representative

Al-Futtaim

<div><p><b>Job Requisition ID: </b>173865</p>
<p>
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><p></p><p><br>
<b>
Overview Of The Role:</b></p>
<ul>
<li>The Senior Customer Service Representative (CSR) is a pivotal front-line role within Al Futtaim Finance, responsible for delivering exceptional customer service at the front office in the UAE. The CSR manages all aspects of rental transactions, from processing check-ins and check-outs to efficiently handling customer inquiries and requests, ensuring a seamless experience. Additionally, the CSR promotes sales of additional products and services to maximize revenue, contributing significantly to business performance. Success in this role is determined by customer satisfaction levels, efficient transaction processing, and achievement of sales targets through proactive upselling.</li></ul><br>
<p><br>
<b>What You Will Do:</b></p><p><br>
<b>
Customer Interaction:</b></p>
<ul>
<li>Greet customers professionally and create a welcoming front-office environment.</li>
<li>Handle customer inquiries, complaints, and service requests efficiently and professionally.</li>
<li>Upsell additional products and services (e.g., insurance, upgrades, GPS, fuel plans) to maximize revenue.</li>
<li>Support loyalty program enrollment and promote brand offers and campaigns.</li>
<li>Resolve issues quickly to ensure a high level of customer satisfaction.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Rental Transactions:</b></h4>
<ul><li>Process rental transactions accurately, including check-ins, check-outs, and returns.</li>
<li>Verify customer credentials and ensure compliance with rental policies and procedures.</li>
<li>Inspect vehicles with customers at pickup and return for damage, cleanliness, and fuel levels.</li>
<li>Ensure timely and accurate invoicing for all rental transactions and additional charges.</li>
<li>Maintain accurate records in the rental management system.</li>
<li>Monitor and follow up on reservations, no-shows, and late returns.</li></ul><br>
<p></p>
<h4 class="jobSectionHeader"><b>
Operations Support:</b></h4>
<ul><li>Collaborate with operations and fleet teams to ensure vehicle availability and timely service.</li>
<li>Maintain a clean and organized front-office workspace.</li>
<li>Smooth process flow between Operations, Brands &amp; Rental.</li>
<li>Adherence to Operations SOP.</li>
<li>Achieve set Approval rates &amp; TAT.</li></ul><p><br>
<br>
<b>Required Skills To Be Successful:</b></p>
<ul>
<li>Strong customer relations and team building skills.</li>
<li>Effective in setting priorities and scheduling activities.</li>
<li>Excellent communication, problem-solving and analytical skills.</li>
<li>Strong commercial acumen.</li></ul><br>
<p><br>
<b>What Qualifies You For The Role:</b></p>
<ul>
<li>University graduate.</li>
<li>At least 2-year experience in the customer service industry.</li>
<li>General understanding of the car rental industry.</li>
<li>Fluent English; Arabic and other language skills will be an advantage.</li></ul><p></p><p><b><br>
About Al-Futtaim Group Real Estate</b><br>
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.<br>
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.<br>
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<p><b>About Al-Futtaim Malls</b><br>
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<p>For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/</p>
<p><b>About Al-Futtaim Engineering &amp; Technologies</b><br>
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.<br>
<br>
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.<br>
<br>
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.<br>
<br>
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></div><p></p>

Senior Customer Service Representative

Circle K

<div>Store 4705380: 73 Melmore, Tiffin, Ohio 44883<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

Lead Customer Service Representative, Full or Part Time

<div>Store 2741905: 23543 Hwy 242, Patton Village, Texas 77357<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

<div>Store 2721137: 12743 Atlantic Blvd, Jacksonville, Florida 32225<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

<div>Store 2703270: 18635 Old Statesville Rd, Cornelius, North Carolina 28031<p></p><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

2703270 Lead Customer Service Representative

<div>Store 2706059: 15289 Nisqualli Rd, Victorville, California 92395<p></p><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Shift Availability</b></h1></div></div></div></div></div></div></div>
Flexible Availability<p></p><p><b><br>
Job Type</b></p><p></p><p><b>
Lead Customer Service Representative</b></p><p></p><p>
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.</p><p><b><br>
As a Lead Customer Service Representative, you will enjoy:
</b></p><ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul><p></p><p><b>
Your key responsibilities:</b></p><p>
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.</p><p>
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!</p><p><b><br>
You are good at:</b></p><ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul><p></p><p><b>
Great if you have:</b></p><ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><p></p>
Hiring Range: $16.50 to $16.50<p></p><h2 class="jobSectionHeader"><b><br>
Circle K is an Equal Opportunity Employer.</b><br>
<b>The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</b></h2><p></p><p>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:</p><p></p><p>
In English</p><p></p><p>
In Spanish</p></div>

Enterprise Mobility

<div><h3 class="jobSectionHeader"><b>Overview</b></h3><div>
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.</div><div></div><div><br>
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.</div><div></div><div><b><br>
Opening available at the following branch location:
</b></div><ul><li><b>14860 Mono Way Sonora, CA 95370</b></li></ul><div></div><div><b><br>
This is a part time position that pays </b><b>$19.00</b><b> / hour</b></div><div></div><div><br>
We offer:</div><ul><li>
Employee discount</li><li>
Retirement savings plan</li><li>
Training and development</li></ul><div><b><i>
Schedule:</i></b></div><div></div><div><br>
Monday - 8:00 am to 5:00 pm, Wednesday - 8:00 am to 5:00 pm, <b>Friday - 8:00 am to 5:00 pm</b></div><div></div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div>
We are hiring now for immediate openings. Responsibilities include:</div><ul><li><div>
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors</div></li><li><div>
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned</div></li><li><div>
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone</div></li><li><div>
Meet and greet customers in a friendly and timely manner</div></li><li><div>
Provide directions and general assistance</div></li><li><div>
Assist to assess condition of rental upon return</div></li><li><div>
Process returns, check-ins and exit kiosk transactions</div></li><li><div>
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed</div></li><li><div>
Understand and communicate rental terms and conditions, vehicle features and other services</div></li><li><div>
May sell optional protection products, upgrades, fuel options and other additional equipment</div></li><li><div>
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance</div></li><li><div>
Clean vehicle interior and exterior by hand or by operating washing equipment when needed</div></li><li><div>
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing</div></li><li><div>
Perform miscellaneous and backup duties job-related duties as assigned</div></li></ul><div><i>
Equal Opportunity Employer/Disability/Veterans</i></div><div></div><h3 class="jobSectionHeader"><b><br>
Qualifications</b></h3><ul><li><div>
Must be at least 18 years old</div></li><li><div>
Must have at least 1 year prior customer service experience in a retail environment</div></li><li><div>
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.</div></li><li>
Must not have interviewed with Enterprise Mobility brands in the last 12 months.</li><li>
Apart from religious observation, must be able to work the following schedule(s): Monday - 7:30 am to 12:30 pm, Wednesday - 1:00 pm to 6:30 pm, Friday - 1:00 pm to 6:30 pm</li></ul></div>

Senior Customer Assistance Representative - Sonora, CA

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