senior customer service representative

Wells Fargo

<div>About this role: 
 
Wells Fargo is seeking a Senior Customer Service Representative to cultivate and maintain relationships with medium to large and complex and/or high producing accounts within the assigned market territory.
 
 
In this role, you will:<ul><li>
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team</li><li>
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact</li><li>
Perform complex customer support tasks</li><li>
Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals</li><li>
Interact with immediate team and communicate with other departments</li><li>
Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints</li><li>
Perform research to resolve complex customer problems</li><li>
Recommend areas needing improvement</li><li>
Interact with internal and external customers</li></ul>
Required Qualifications:<ul><li>
2+ years of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul>
Desired Qualifications:<ul><li>
2 years + years of customer service experience</li><li>
2 years + years of contact center experience</li><li>
2 years + years of financial services experience</li><li>
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues.</li><li>
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management.</li><li>
Basic Microsoft Office Skills</li><li>
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.</li><li>
Experience delivering results in a fast-paced, deadline driven environment.</li><li>
Excellent verbal, written, and interpersonal communication skills.</li><li>
Good attention to detail and accuracy skills</li><li>
Ability to quickly learn business operations and processes.</li></ul>
Job Expectations:<ul><li>
This position is not eligible for a visa sponsorship.</li><li>
Candidate must reside within a reasonable commute to a location listed in the posting.</li><li>
This position offers a hybrid work schedule.</li><li>
Relocation assistance is not available for this position. Must be able to work any shift during the regular business operating hours for this department which are Monday- Friday 9:00am-6:00pm cst</li></ul>
Posting End Date:
 
15 Apr 2026 
*Job posting may come down early due to volume of applicants.
 
 
We Value Equal Opportunity 
 
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. 
 
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. 
 
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. 
 
Applicants with Disabilities 
 
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . 
 
Drug and Alcohol Policy 
 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. 
 
Wells Fargo Recruitment and Hiring Requirements: 
 
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. 
 
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Senior Customer Service Representative

First City Credit Union

<div>The Senior Branch Service Representative will assume, but not be limited to, the following responsibilities:<ul><li>
Receives and verifies sufficient cash from supervisor or designee, to handle daily cash disbursements. Balances cash receipts and prepares daily work summary envelopes.</li><li>
Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.</li><li>
Interviews loan applicants, counsels members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan officers.</li><li>
Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision.</li><li>
Assists with the maintenance, control, and security of vault cash, including ordering of cash and verifying shipments upon arrival.</li><li>
Assists to maintain appropriate control over Instant Issue ATM cards, checking account starter kits, cashier's checks, money orders, etc., while maintaining appropriate supply levels.</li><li>
Assists to train staff and communicates any changes to procedures or promotional information in a timely manner</li><li>
Assists in scheduling staff to ensure proper coverage, while satisfying all applicable wage and hour laws.</li></ul> 
The successful candidate will possess the following education, knowledge and skillsets:<ul><li>
High school diploma, GED, or equivalent</li><li>
Minimum four years' experience as a teller, loan processor, new accounts representative, or telephone representative in a financial institution</li><li>
Basic math and 10-key skills</li><li>
Excellent customer service and sales skills</li><li>
Personal computer proficiency in programs such as Microsoft Word and Excel</li></ul>
Additional Information:<ul><li>
Full Time, Mon-Sat, must be available and flexible with schedule</li></ul> 
We provide competitive compensation and benefits package that includes:<ul><li>
Medical, dental, and vision insurance</li><li>
Life insurance</li><li>
401k Retirement Plan (matching contribution=5%, immediate vesting)</li><li>
Paid Time Off (PTO)</li><li>
Paid Holidays</li><li>
Educational Reimbursement</li></ul>
&quot;Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors.&quot; 
EOE</div>

Sr Banker/Senior Branch Service Rep

DS Marketing Agency

Job Summary:We are looking for an experienced and customer-focused Senior Customer Support Representative to join our team. In this role, you will handle complex customer inquiries, provide high-quality support, and assist in guiding junior team members. The ideal candidate has strong communication skills, leadership abilities, and a proven track record in customer service.Key Responsibilities:<ul><li>Manage outbound customer interactions via dialer.</li><li>Handle escalated issues and provide effective resolutions in a timely manner</li><li>Deliver exceptional customer service and ensure a positive customer experience</li><li>Assist in training and mentoring junior customer support agents</li><li>Monitor team performance and provide feedback when required</li><li>Maintain accurate records of customer interactions in CRM systems</li><li>Ensure compliance with company policies and service standards</li><li>Identify opportunities to improve processes and customer satisfaction</li></ul>Requirements:<ul><li>Minimum 1-2 years of experience in customer support or call center roles</li><li>Proven experience handling escalations and complex customer issues</li><li>Excellent communication skills in English (both verbal and written)</li><li>Strong leadership and team collaboration abilities</li><li>Proficiency in CRM tools and basic computer applications</li><li>Ability to multitask and work in a fast-paced environment</li></ul>Preferred Qualifications:<ul><li>Experience in international campaigns (UK/US)</li><li>Background in sales or upselling is a plus</li><li>Familiarity with VOIP systems or dialer tools</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth and development opportunities</li><li>Supportive and professional work environment</li></ul>Equal Opportunity Employer Statement:We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs.Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthWork Location: In person

Senior Customer Support Representative

BJC HealthCare

<div>Come join our team as a full-time Senior Patient Service Representative with BJC Medical Group in Belleville, Illinois, this is a rare opportunity to join a great team!<ul><li>
Preferred Medical Office Experience</li><li>
40-Hours per week</li><li>
Day Shift</li><li>
Benefit Eligible</li><li>
NO CALL, NO WEEKENDS, NO HOLIDAYS</li></ul>
 
Overview 
BJC Medical Group is the multi-specialty physician organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with the top-ranked hospitals in the area. 
Since 1994, BJC Medical Group has provided access to the world&rsquo;s best medicine through caring people and integrated systems. The providers are nationally recognized for excellent patient satisfaction and quality health care. 
BJC Medical Group physicians are trained and certified in over 25 medical specialties and serve patients in more than 125 locations in the greater St. Louis, mid-Missouri and southern Illinois areas. 

 
Preferred Qualifications 
Role Purpose
The Senior Patient Service Representative functions as a subject matter expert on administrative tasks supporting the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as a point of escalation on complex work situations. 
Responsibilities<ul><li>
Handles telephone calls from patients and staff; forwards calls requiring triage.</li><li>
Performs receptionist duties with close attention to detail and professionalism.</li><li>
Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.</li><li>
Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.</li><li>
Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.</li><li>
Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues.</li><li>
Provides training and support to both new &amp; existing staff.</li><li>
BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.</li></ul>
Minimum Requirements
Education<ul><li>
High School Diploma or GED</li></ul>
Experience<ul><li>
2-5 years</li></ul>
Preferred Requirements
Experience<ul><li>
5-10 years</li></ul>
 
Benefits and Legal Statement 
BJC Total Rewards
At BJC we&rsquo;re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.<ul><li>
Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date</li><li>
Disability insurance* paid for by BJC</li><li>
Annual 4% BJC Automatic Retirement Contribution</li><li>
401(k) plan with BJC match</li><li>
Tuition Assistance available on first day</li><li>
BJC Institute for Learning and Development</li><li>
Health Care and Dependent Care Flexible Spending Accounts</li><li>
Paid Time Off benefit combines vacation, sick days, holidays and personal time</li><li>
Adoption assistance</li></ul></div>

Senior Patient Service Representative Pulmonary/Sleep

Circle K

<div>Store 2706775: 5425 Forest Drive, Columbia, South Carolina 29206<h1 class="jobSectionHeader">
Shift Availability</h1>
Flexible Availability 
Time Type
Lead Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. 
As a Lead Customer Service Representative, you will enjoy:
<ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul>
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. You will also gain entry level management experience by leading shifts on a regular basis. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! 
You are good at:<ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li><li>
Leading a team of employees</li><li>
Entry level employee supervision</li></ul>
Great if you have:<ul><li>
Retail and customer service experience</li><li>
Entry level management experience</li><li>
Sales associate or cashiering experience</li><li>
High School Diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul>
Physical Requirements:<ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><h2 class="jobSectionHeader"> 
Circle K is an Equal Opportunity Employer. 
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</h2>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish</div>

Lead Customer Service Representative, Full-time Evening and Overnight

NavitasPartners

<div>Job Title: Customer Service Representative 
Location: Bronx, NY 
Job Type: Contract 
Duration: 8 Weeks | Day Shift | 20 Hours/Week 
Pay Rate: $20 - $24/hour 
Shift Timings: Wednesday &amp; Friday: 9:00 AM &ndash; 5:00 PM | Thursday: 2:00 PM &ndash; 6:00 PM

Position Overview:

Navitas Healthcare, LLC is seeking Customer Service Representative for an exciting Travel or Local job in Bronx, NY.

Key Responsibilities
<ul>
<li>Serve as the first point of contact for customer service issues</li>
<li>Ensure patient/client medications, supplies, and equipment are accurately recorded</li>
<li>Coordinate with supervisors to ensure timely delivery of supplies and equipment</li>
<li>Maintain patient privacy and confidentiality at all times</li>
<li>Provide supportive and professional communication to patients and families</li>
<li>Assist visitors and internal staff with inquiries</li>
<li>Maintain accurate documentation and records</li>
<li>Support distribution coordination and tracking</li>
<li>Follow established procedures and organizational policies</li>
<li>Provide excellent customer service and patient-focused support</li>
<li>Collaborate with supervisors and team members for workflow efficiency</li>
<li>Maintain professional demeanor in a healthcare environment</li>
</ul>
Qualifications
<ul>
<li>Minimum one year of customer service experience required</li>
<li>High School Diploma or GED required</li>
<li>Ability to read, write, and communicate effectively in English</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to multitask in a fast-paced environment</li>
</ul>
Required Skills &amp; Competencies
<ul>
<li>Strong customer service and patient interaction skills</li>
<li>Attention to detail and accuracy in documentation</li>
<li>Ability to maintain confidentiality and privacy standards</li>
<li>Strong organizational and time management skills</li>
<li>Ability to coordinate with supervisors and staff</li>
<li>Professional communication skills</li>
<li>Basic computer and data entry skills</li>
<li>Team-oriented approach</li>
<li>Ability to handle multiple responsibilities efficiently</li>
</ul>
For more details contact at hdavda@navitashealth.com or Call / Text at 516-862-1169.

About Navitas Healthcare, LLC certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical, Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.</div>

Customer Service Representative - Bronx, NY - CSR26-03868

AKY Services Pvt Ltd

Senior Medicare (US) Call Center RepresentativeLocation: Global (On-site / Remote) Company: AKY Services Pvt Ltd Job Type: Full-time Experience Required: 3&ndash;5 years (Mandatory)We are hiring Elite Medicare Executives who know how to take live transfers and inbound calls and turn them into deals.<ul><li>Handle inbound/live transfer medicare calls</li><li>Manage 15&ndash;40 calls per day (shift dependent)</li><li>Present coverage options and carriers</li><li>Build value and overcome objections</li><li>Complete compliant applications</li><li>Ensure TCPA and consent compliance</li><li>Get the customer ready to sign up</li></ul>Requirements (MUST HAVE)<ul><li>3+ year medicare telesales experience</li><li>Proven production history</li><li>Ability to handle high call volume</li><li>Strong objection handling</li><li>Experience with multiple Medicare carriers</li><li>Proven Track Record</li></ul>Compensation<ul><li>Base Salary: PKR 80,000 &ndash; 150,000 (based on experience)</li><li>Uncapped Commissions per sold deal</li><li>Performance Bonuses</li><li>Career Growth: Team Lead / Sales Manager roles for top performers</li></ul>Top performers can earn significantly above base salary. *** Please don't apply if you don't meet above requirements ***Job Type: Full-timePay: Rs80,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Medicare (US) Call Center Representative

Search 10000+ Senior customer service representative jobs near you this April. New roles added regularly across leading industries. Apply today.