senior customer service representative

Michigan Farm Bureau

<div>OBJECTIVE:
<div>
Senior Property Claims Representative Objective</div><div>
To assure the consistent application of company procedures and practices in commercial, residential, farm property and property damage liability claim handling, so as to have a significant and positive overall effect on the company. To provide quality service to insureds and aid in the retention of business. To make certain that claims are properly investigated, evaluated and resolved within the company's contractual and legal obligations. To ensure timely service, while providing appropriate and equitable resolution to insureds, claimants and the company.</div>
RESPONSIBILITIES:
<div>
Senior Property Claims Representative Responsibilities</div><div>
Investigate, evaluate and control property and casualty claims under minimal supervision.</div><div></div><div> 
Maintain advanced knowledge of various types of buildings, construction, repair cost and methods, repair-estimating system and scoping damages. Assist in training others on repair estimating system and scoping of damage.</div><div></div><div> 
Maintain advanced knowledge of farm machinery, livestock and home furnishings.</div>
QUALIFICATIONS:
<div>
Senior Property Claims Representative Qualifications</div><div></div><div> 
Required: Bachelor&rsquo;s degree required with focus on construction trades, agriculture-related studies, business administration or insurance related field preferred, or equivalent experience may be considered.</div><div></div><div> 
Minimum five to seven years multi-line or property claims experience required.</div><div></div><div> 
Advanced knowledge of insurance contracts written by the companies required.</div><div></div><div> 
Advanced knowledge of company and divisional policies and procedures required.</div><div></div><div> 
Must possess outstanding listening and superior customer service skills.</div><div></div><div> 
Advanced knowledge of estimating systems and construction requirements and methods required.</div><div></div><div> 
Must have access to high speed Internet at home if position is field-based.</div><div></div><div> 
Must possess a valid driver license with an acceptable driving record.</div><div></div><div> 
Designations in INS, AIC and/or similar professional insurance designation required.</div><div></div><div> 
Preferred: Designation in CPCU preferred.</div><div></div><div> 
Note: This is a work from home position in Michigan, primarily covering these Michigan counties: Monroe, Wayne, Washtenaw, and Lenawee.</div><div></div><div> 
Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.</div><div></div><div> 
PM19</div></div>

Senior Property Claims Representative

Caloptima

<div><div>Part-Time -Customer Service Representative Sr (OneCare) (Bilingual Required) 
 
CalOptima</div> 

Join Us in this Amazing Opportunity 
 
The Team You'll Join 
 
We are a mission driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. 
 
More About the Opportunity
 
 
We are hoping you will join us as a PART-TIME Customer Service Representative Sr (OneCare) (Bilingual Required) and help shape the future of healthcare where you'll be an integral part of our CS - OneCare Customer Service team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Partial Telework.
 
<ul><li>Part-time will be 20 - 28 hrs. per week. 
</li>
<li>If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum.
</li></ul> 
The Customer Service Rep Sr (OneCare) will serve as a senior point of contact for OneCare members and providers and assist them with questions and/or complaints related to the OneCare plan services. You will provide information regarding eligibility, enrollment, benefits and services to OneCare eligible members and providers. Together, we are building a stronger, more equitable health system.
 
 
Your Contributions To the Team:
 
<ul><li>95% - Program Support
<ul><li>Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.</li>
<li>Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.</li>
<li>Addresses member and provider inquiries, questions and concerns in all areas, including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.</li>
<li>Serves as a senior resource for other team members (i.e., solves complex challenges, answers uncommon questions and shares complex processes and procedures).</li>
<li>Supports in the coordination of member's health care and social service needs both within and outside the medical group and CalOptima Health.
</li><li>Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.</li>
<li>Initiates referrals to both internal and external care management departments and other department/government or community agencies.</li>
<li>Maintains departmental productivity and quality standards.</li>
Follows through and completes all member and provider inquiries or requests during the original member and provider interaction. Provides additional follow-up assistance as needed. 
<li>
 
 
</li></ul></li><li>5% - Other
<ul><li>Completes other projects and duties as assigned.
</li></ul></li></ul> 
Do You Have What the Role Requires? 
<ul>
<li>High school diploma or equivalent PLUS 2 years of experience in customer/member service, including 1 year of call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. 
</li>
<li>Typing speed of 35 words per minute (WPM) required. 
</li>
<li>Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese) required.</li>
</ul> 
You'll Stand Out More If You Possess the Following: 
<ul>
<li>1 year of Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.</li>
</ul> 
What the Regulatory Agencies Need You to Possess? 
<ul>
<li>N/A</li>
</ul> 
Your Knowledge &amp; Abilities to Bring to this Role: 
<ul>
<li>Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
</li><li>Work independently and exercise sound judgment.</li>
<li>Communicate clearly and concisely, both orally and in writing.</li>
<li>Work a flexible schedule; available to participate in evening and weekend events.</li>
<li>Organize, be analytical, problem-solve and possess project management skills.</li>
<li>Work in a fast-paced environment and in an efficient manner.</li>
<li>Manage multiple projects and identify opportunities for internal and external collaboration.</li>
<li>Motivate and lead multi-program teams and external committees/coalitions.</li>
<li>Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.</li>
</ul> 
Your Physical Requirements (With or Without Accommodations): 
<ul>
<li>Ability to visually read information from computer screens, forms and other printed materials and information.</li>
<li>Ability to speak (enunciate) clearly in conversation and general communication.</li>
<li>Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.</li>
<li>Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.</li>
<li>Lifting and moving objects, patients and/or equipment 10 to 25 pounds</li>
</ul> 
Ways We Are Here For You 
<ul>
<li>You'll enjoy competitive compensation for this role.
<ul><li>Our current hiring range is: Pay Grade: 302 - $49,754 - $69,655 ($23.92 - $33.4880).
<ul><li>The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role and internal equity among other factors. 
</li>
<li>*Training will be held in the office the first 4 weeks from 8:30am - 5:00pm, Monday - Friday.
 
 
**We have two schedules available for this role for this PART-TIME role. Please indicate your preferred shift to apply for, enter &quot;both&quot; if open for both shifts. 
 
- Monday - Friday, 10:00 a.m. to 3:00 p.m. 
 
- Monday - Friday, 1:00 p.m. to 6:00 p.m. 
</li></ul></li></ul></li><li>This position is approved for Partial Telework (**If the position is Telework, it is eligible in California only**)
</li><li>A comprehensive benefits package
</li><li>CalPERS pension program and additional retirement packages.
</li><li>Additional benefits and perks including:
<ul><li>A generous PTO program</li>
<li>A quality work life balance</li>
<li>Various wellness programs</li>
<li>Tuition Reimbursement</li>
<li>Professional development opportunities</li>
<li>Career development opportunities</li>
<li>Flexible scheduling</li>
<li>And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.</li>
</ul></li></ul> 
Our Work Environment: 
 
If located at the 500, 505 Building or a remote work location: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.</li>
<li>There are no harmful environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate.</li>
</ul> 
If located at PACE: 
<ul>
<li>Work is typically indoors in a clinical setting serving the frail and elderly.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul> 
If located in the Community: 
<ul>
<li>Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed.
</li><li>Employee will occasionally work outdoors in varied temperatures.</li>
<li>There may be harmful or hazardous environmental conditions present for this job.</li>
<li>The noise level in this work environment is usually moderate to loud.</li>
</ul> 
Why Join Us? 
 
We believe that diverse perspectives drive innovation. Each employee brings a unique perspective to the overall team and we value everyone's input and we are committed to creating an inclusive environment where you and every team member can thrive while making a meaningful impacts on our community members. Our team reflects and represents the communities we serve, and we welcome candidates from all backgrounds who share our commitment to accessible, quality healthcare. 
 
What's Your Next Step? 
 
All Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. Do NOT miss out. If you want to join our team, the deadline for the first review of applications is June 25, 2026 at 9:00 PM (PST). We are encouraging you to apply early. If you apply after the first review date, your application is not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date.
 
 
Our Commitment to You 
 
Your application and resume will be reviewed by a dedicated recruiter to this position. If your experience matches what we need, we will reach out to you to discuss the next steps. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. 
 
If you make it through the steps above and are selected for this exciting role, you will be required to undergo a reference and a background check (to include a conviction record) and if applicable also pass a drug screening and/or a post-offer pre-employment medical examination (for specific positions) If you are an Internal CalOptima Health applicant, please apply through the internal portal on InfoNet. 
 
We will make sure to keep you updated through each step of the process on your candidate portal. Please make sure to watch for updates on your candidate portal and you emails which will be sent to the email address you listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process.
 
 
CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
 
 
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. 
 
To apply, please visit: https://jobs.caloptima.org/jobs/part-time-customer-service-representative-sr-onecare-bilingual-required-505-city-parkway-west-california-united-states-744875cb-dcbd-4ca5-9a00-b7614887f0ba 
 
jeid-283e12ed41a86f409554e3e61cf88842</div>

Part-Time -Customer Service Representative Sr (OneCare) (Bilingual Required)

Banner Health

<div>Primary City/State:
Mesa, Arizona
Department Name:
ER Registration-Hosp
Work Shift:
Night
Job Category:
Revenue Cycle
Great careers are built at Banner Health. We&rsquo;re looking for the best and brightest to join our team that earned Great Place To Work&reg; Certification&trade;. Apply today to build your career.
Why You&rsquo;ll Love This Role:
At Banner Health, you&rsquo;re not just taking a job&mdash;you&rsquo;re joining our mission of &ldquo;Healthcare made easier, so life can be better.&rdquo; As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it&rsquo;s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment. 
What You&rsquo;ll Do: 
The Senior Acute Patient Access Services Representative provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns. You will be responsible for insurance verification, patient check in, collections and will be an additional extension of leadership.
You&rsquo;re a Great Fit If You: 
Thrive in fast-paced environments (like ERs, clinics, or specialty care). 
Have stellar communication skills and a high emotional IQ. 
Are detail-oriented, tech-savvy, and a natural problem-solver. 
Have strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required.
We are looking for someone who demonstrates strong leadership skills and can confidently guide and support the team. Ideal qualities include the ability to: Keep the team focused and on task *Train and mentor new hires with confidence * Work independently to complete reports alongside regular workflow *Handle escalated patient concerns professionally and de-escalate tense situations *Have a solid understanding of payment hierarchy and be able to clearly explain balances to patients *Enforce collection policies with professionalism and firmness. This role requires someone who leads by example and can balance team support with operational responsibilities.
Hours and Schedule: Thursday, Friday, Saturday 6pm-6am
On-call shifts and Holidays may be required. You will also receive an additional 18% Night shift differential for hours after 7pm, plus $1/hour weekend shift differential for any weekend hours.
PLEASE NOTE: All Acute Patient Access Services new hires are required to attend New Hire Orientation &amp; PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is over.
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and was recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 700 licensed beds, including over 100 dedicated to children and 76 dedicated to our NICU. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 33 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the da Vinci Surgical System. Becker&rsquo;s Hospital Review named Banner Desert Medical Center as one of the top 50 busiest Emergency departments in the country.
If you aim to deliver top-tier care to the most vulnerable patients, consider joining Banner Children's Hospital at Desert in Mesa, Arizona. Within our over 200 bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a 76-bed NICU, a 24-bed PICU, six pediatric ORs and a 22-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.
POSITION SUMMARY
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients&rsquo; insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.
CORE FUNCTIONS
1. Verifies patient&rsquo;s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient&rsquo;s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient&rsquo;s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
PREFERRED QUALIFICATIONS
Associate&rsquo;s degree in Business Management is preferred.
CHAA certification is preferred.
Previous patient access and/or cash collections experience is preferred. Work experience with the Company&rsquo;s systems and processes is preferred.
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior Acute Patient Access Services Representative ER

Worabec Community Support and Healthcare

Job SummaryWorabec Community Support and Healthcare is seeking an experienced and compassionate Senior Healthcare Customer Relations Manager to oversee patient support operations, customer engagement initiatives, and healthcare service coordination across the organization.This role is ideal for a professional who enjoys improving patient experiences, building strong customer relationships, and leading service-focused operational initiatives in a fast-paced healthcare environment. The successful candidate will play a key role in strengthening patient satisfaction, supporting operational efficiency, and maintaining high-quality healthcare customer service standards.We are looking for a proactive and organized leader with strong communication skills, healthcare customer service experience, and a passion for delivering exceptional patient support experiences.What You'll Do<ul><li>Oversee daily healthcare customer relations and patient support operations</li><li>Manage patient engagement activities and service quality improvement initiatives</li><li>Handle escalated patient concerns and ensure timely issue resolution</li><li>Collaborate with operational and healthcare teams to maintain efficient service delivery standards</li><li>Monitor patient satisfaction metrics and identify opportunities to improve healthcare support experiences</li><li>Prepare operational reports, customer insights, and service performance updates for leadership</li><li>Support onboarding, coaching, and operational training activities for customer support teams</li><li>Maintain accurate patient service records, operational documentation, and reporting data</li><li>Improve operational procedures related to healthcare customer support and patient engagement</li><li>Coordinate communication between patients and internal operational departments</li><li>Support patient retention and customer experience initiatives</li><li>Assist with continuous improvement projects related to healthcare support operations</li></ul>Requirements<ul><li>5+ years of experience in healthcare customer relations, patient services management, healthcare operations, or customer support leadership</li><li>Previous supervisory or management experience preferred</li><li>Strong communication and relationship management skills</li><li>Excellent organizational and operational coordination abilities</li><li>Experience managing patient-facing workflows and healthcare support operations</li><li>Strong problem-solving and leadership capabilities</li><li>Ability to manage multiple priorities in a fast-paced healthcare environment</li><li>Professional and patient-focused approach to operational leadership</li><li>Experience with CRM systems, scheduling platforms, and operational reporting tools preferred</li><li>Degree or diploma in Healthcare Administration, Business Administration, Nursing, or related field preferred</li></ul>Why Work With UsAt Worabec Community Support and Healthcare, we believe exceptional healthcare customer support is essential to positive patient experiences and operational excellence. We provide a collaborative and professional workplace where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers.Our organization values professionalism, teamwork, patient satisfaction, and continuous improvement. You will have the opportunity to lead meaningful healthcare support initiatives while working alongside experienced professionals in a growing healthcare services environment.الراتب المدفوع: ﷼١٨٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Senior Healthcare Customer Relations Manager

ShareBite

<div>About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

About This Role

As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You'll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.

This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.

If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.

What You'll Do
<ul>
<li>Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.</li>
<li>Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.</li>
<li>Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.</li>
</ul><ul><li>Contribute to project execution alongside the Customer Operations Project Manager &mdash; taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.</li>
<li>Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.</li>
<li>Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.</li>
<li>Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.</li>
<li>Surface operational insights and trends from your live ops work to inform product and process improvement efforts.</li>
</ul>
Required Skills &amp; Experience
<ul>
<li>5+ years in a customer support, customer success, or operations role, preferably at a high-growth tech company.</li>
<li>Comfortable reviewing support and operational data, spotting trends, and turning them into actionable insights for product and process decisions.</li>
<li>Excellent phone and written communication skills; you are confident, clear, and professional under pressure.</li>
<li>Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively.</li>
<li>Demonstrated ability to handle escalations and difficult conversations with composure and empathy.</li>
<li>Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently.</li>
<li>Collaborative and team-oriented, with a track record of going beyond your own role to support others.</li>
</ul>
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years &amp; depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.<div>
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.

Join our team and help bring do-good, feel-good eating to the world.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com.

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email hr@sharebite.com.</div></div>

Senior Customer Care Lead

DXC Technology

<div>Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world&rsquo;s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com .
At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.
Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.
We are actively hiring Sr. Customer Service Representatives for the Annuities team at DXC! As a Sr. CSR, you will handle customer service inquiries via the telephone and/or email and resolves problems. Use computerized systems for tracking, information gathering, and/or troubleshooting. Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers&rsquo; needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. 
 
Responsibilities
<ul><li>Respond to customers, agents and broker/dealer&rsquo;s requests via telephone or email, providing high quality service to BHF Annuity customers who have insurance or other financial service products or benefit plans.
</li><li>Research and respond to questions regarding status updates, policy provisions of fixed and variable annuities, errors, application &amp; contract discrepancies and processing delays.
</li><li>Educate Financial Service Representatives on market requirements, processes, contract provisions and annuity products.
</li><li>Efficiently process transactions and track responses to ensure completion.
</li><li>Enhance and strengthen the relationship between the customer and BHF using strong communication skills, keen listening skills and empathy.
</li><li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer&rsquo;s inquiry.
</li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills. 
<li>
</li></ul> 
Required Qualifications
<ul><li>High School diploma
</li><li>1-2 years customer service experience
</li><li>Must obtain FINRA (formerly NASD) Series 6 license within 90 days of hire (depending on the training plan)
</li><li>Outstanding customer service skills and dedication to providing exceptional customer care
</li><li>Exceptional listening and analytical skills
</li><li>Solid time management skills
</li><li>Ability to multitask and successfully operate in a fast paced, team environment
</li><li>Must adapt well to change and successfully set and adjust priorities as needed.
</li></ul>Preferred Qualifications
<ul><li>Some college experience or a trade or professional certification.
</li><li>Insurance or Financial Services industry experience or Product specific experience.
</li><li>Prior Call Center experience is highly preferred.
</li><li>A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
</li><li>A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
</li><li>Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills.
</li></ul>Working environment:
<ul><li>Work a shift during the hours of operation of 7:30 AM to 5:30 PM Monday &ndash; Friday; must be flexible in regard to overtime &amp; shift worked, which may change based on business needs.
</li></ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.</div>

Customer Support Representative - Insurance Annuities

Amgen

<div>
 
 Territory covers:
 
 South Phoenix, Chandler, Gilbert and Tucson
 
 
 Relocation is not offered for this role.
 
 
 
 Join Amgen&rsquo;s Mission of Serving Patients
 
 
 
 At Amgen, if you feel like you&rsquo;re part of something bigger, it&rsquo;s because you are. Our shared mission&mdash;to serve patients living with serious illnesses&mdash;drives all that we do.
 
 
 Since 1980, we&rsquo;ve helped pioneer the world of biotech in our fight against the world&rsquo;s toughest diseases. With our focus on four therapeutic areas &ndash;Oncology, Inflammation, General Medicine, and Rare Disease&ndash; we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you&rsquo;ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
 
 
 Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you&rsquo;ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
 
 
 
 Specialty Representative/Senior Specialty Representative
 
 
 
 
 Live
 
 
 
 
 What You Will Do
 
 
 
 Let&rsquo;s do this. Let&rsquo;s change the world. In this vital role you will be the connection to our customers by providing clinical knowledge of our products to medical professionals and helping them navigate the complex payer environment.
 
 
 We are actively searching for a
 
 Specialty Representative or Senior Specialty Representative
 
 to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the District Manager.
 
 
 Amgen supports and encourages our team members to have long term, fulfilling and meaningful careers through challenging assignments, career development, and valuable opportunities such as this opportunity to craft a long-term career with Amgen. The Specialty/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the District Manager.
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Provide current and comprehensive knowledge of Amgen&rsquo;s products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products.
 </li>
 <li>
 Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following up on medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement.
 </li>
 <li>
 Develop relationships to service and manage accounts, including customizing discussions and customer interactions based on an understanding of customer needs, ensuring product access, resolving or triaging reimbursement issues, and maintaining product contracts.
 </li>
 <li>
 Provide feedback on marketing strategy, analyze the business effectiveness of sales activities and territory performance, and develop territory plans in partnership with the District Manager.
 </li>
 <li>
 Partner with other colleagues to share best practices and continuously learn and grow as a Specialty Representative or Senior Specialty Representative.
 </li>
 <li>
 Demonstrate passion for Amgen&rsquo;s products and sustain that passion throughout the entire sales cycle, consistently building the brand while keeping patient impact at the forefront.
 </li>
 <li>
 Uphold Amgen values by being science-based, competing intensely to win, creating value for patients, staff, and stockholders, acting ethically, fostering trust and respect, ensuring quality, working in teams, and collaborating, communicating, and remaining accountable.
 
 
 </li>
 </ul>
 
 Win
 
 
 
 
 What We Expect Of You
 
 
 
 We are all different, yet we all use our unique contributions to serve patients. The sales professional we seek is a go-getter with these qualifications.
 
 
 
 Basic Qualifications Specialty Representative:
 
 
 
 <ul>
 <li>
 Bachelor's Degree OR
 </li>
 <li>
 Associate's degree and 4 years of Sales experience OR
 </li>
 <li>
 High school diploma/GED and 6 years of Sales experience
 
 
 </li>
 </ul>
 
 Basic Qualifications Senior Specialty Representative:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and 3 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related OR
 </li>
 <li>
 Associate degree and 6 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related OR
 </li>
 <li>
 High school diploma / GED and 8 years of sales experience and/or clinical experience in healthcare / scientific field that is not sales related
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Three or more years of sales experience within pharmaceutical, biotech or medical device industry Product or hospital sales experience in the areas of oncology, nephrology, dermatology, rheumatology, inflammation, cardiology, neurology, endocrinology, hepatology, gastroenterology or infectious diseases; and the diseases and treatments involved with these specialties
 </li>
 <li>
 Local market knowledge
 </li>
 <li>
 Established relationships in the territory
 </li>
 <li>
 A Bachelor's degree in Life Sciences or Business Administration
 </li>
 <li>
 Adaptability with our Core Competencies: Planning and Organizing; Leveraging Business, Industry, and Technical Knowledge; Communicating with Impact; Driving for Results; and Cultivating Internal and External Relationships.
 
 
 </li>
 </ul>
 
 Thrive
 
 
 
 
 What You Can Expect Of Us
 
 
 
 As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we&rsquo;ll support your journey every step of the way.
 
 
 The expected annual salary range for
 
 Specialty Representative
 
 in the U.S. (excluding Puerto Rico) is $89,880 &ndash; $121,602.
 
 
 The expected annual salary range for
 
 Senior Specialty Representative
 
 in the U.S. (excluding Puerto Rico) is $115,949 &ndash; $156,872 . Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications.
 
 
 In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
 
 
 <ul>
 <li>
 A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
 </li>
 <li>
 A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
 </li>
 <li>
 Stock-based long-term incentives
 </li>
 <li>
 Award-winning time-off plans
 </li>
 <li>
 Flexible work models, including remote and hybrid work arrangements, where possible
 
 
 </li>
 </ul>
 
 Apply now
 
 
 
 
 for a career that defies imagination
 
 
 
 Objects in your future are closer than they appear. Join us.
 
 
 
 careers.amgen.com
 
 
 
 In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
 
 
 As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
 
 
 Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
 
 
 We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
</div>

Specialty/ Senior Specialty Representative - Dermatology - Tucson, AZ

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