senior customer service representative

Independence Pet Group

<div>
 Established in 2021,
 <strong>
  Independence Pet Holdings
 </strong>
 is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 <br/>
 We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
 <br/>
 Established in 2021,
 <strong>
  Independence Pet Holdings (IPH)
 </strong>
 is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 <br/>
 We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category , we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
 <br/>
 <strong>
  Pets Best
 </strong>
 , a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service
 <strong>
  .
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
 </strong>
 <strong>
  Pets Best
 </strong>
 is seeking a
 <strong>
  Senior Customer Service Representative
 </strong>
 who will report to the Customer Service Supervisor. The Senior Customer Service Representative is responsible for providing excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
 <br/>
 <strong>
  Job Location:
 </strong>
 Remote &ndash; USA
 <br/>
 <strong>
  Main Responsibilities
  <br/>
 </strong>
 <ul>
  <li>
   Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
  </li>
  <li>
   Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
  </li>
  <li>
   Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
  </li>
  <li>
   Helps policyholders understand their policy coverage, claims processing and reimbursement process.
  </li>
  <li>
   Demonstrates ability to work in a metric environment and meeting performance expectations.
  </li>
  <li>
   Maintains understanding of federal and state regulations to include compliance.
  </li>
  <li>
   Ability to utilize multiple technical systems effectively and efficiently.
  </li>
  <li>
   Perform other duties and/or special projects as assigned
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   2+ years&rsquo; experience in insurance claims processing or customer support.
  </li>
  <li>
   Active Property &amp; Casualty (P&amp;C) Producer License
  </li>
  <li>
   Bandwidth/ Internet requirements Up to 50Mbps (Download) | 5Mbps (Upload)
  </li>
  <li>
   You must be 18 years or older
  </li>
  <li>
   You must have a high school diploma or equivalent
  </li>
  <li>
   You must be willing to submit to a background investigation as part of the onboarding process
  </li>
  <li>
   You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
  </li>
  <li>
   Prior experience working in a contact center environment
  </li>
  <li>
   Strong customer service skills.
  </li>
  <li>
   Excellent oral and written communication skills
  </li>
  <li>
   Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  </li>
  <li>
   Training or education in medical terminology or veterinary technician support a plus.
   <br/>
  </li>
 </ul>
 <strong>
  Expected Hours Of Work
  <br/>
 </strong>
 <ul>
  <li>
   This is a full-time position: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. Candidate will have the option of taking off Tuesday, Wednesday, or Thursday, during the week as their second day off (Sunday being the other day).
   <br/>
  </li>
 </ul>
 <strong>
  Contact Center Hours of Operation
  <br/>
 </strong>
 Monday through Friday 8:00 am to 9:00 pm (Eastern)
 <br/>
 Saturdays 8:00 am to 4:30pm (Eastern)
 <br/>
 Closed Sundays
 <br/>
 All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
 <br/>
 <ul>
  <li>
   Comprehensive full medical, dental and vision Insurance
  </li>
  <li>
   Basic Life Insurance at no cost to the employee
  </li>
  <li>
   Company paid short-term and long-term disability
  </li>
  <li>
   12 weeks of 100% paid Parental Leave
  </li>
  <li>
   Health Savings Account (HSA)
  </li>
  <li>
   Flexible Spending Accounts (FSA)
  </li>
  <li>
   Retirement savings plan
  </li>
  <li>
   Personal Paid Time Off
  </li>
  <li>
   Paid holidays and company-wide Wellness Day off
  </li>
  <li>
   Paid time off to volunteer at nonprofit organizations
  </li>
  <li>
   Pet friendly office environment
  </li>
  <li>
   Commuter Benefits
  </li>
  <li>
   Group Pet Insurance
  </li>
  <li>
   On the job training and skills development
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
 </ul>
</div>


Senior Customer Service Representative- EARLY SHIFT

SKY Logitrans Pvt. Ltd.

<p><b>Job title: Sr. Executive-Export Customer Service</b></p><p><b>Experience:</b> 3-4 years</p><p><b>Job Summary</b></p><p>Senior Executive in Export Customer Service with experience in the <b>freight forwarding industry</b>. Handles export shipments from start to finish, communicates with clients and partners, ensures timely documentation, and supports smooth delivery of goods. Focused on providing excellent customer service and keeping processes accurate and on time.</p><p><b>Key Responsibilities</b></p><ul><li>Manage export shipments from booking to delivery.</li><li>Prepare and review shipping documents required for exports.</li><li>Coordinate with shipping lines, transporters, and other partners to ensure smooth movement of goods.</li><li>Communicate regularly with customers and overseas agents about shipment updates.</li><li>Make sure all work follows export rules and company policies.</li><li>Handle customer inquiries and resolve shipment-related issues quickly.</li><li>Keep shipment records organized and updated.</li><li>Track shipments to ensure timely dispatch and delivery.</li></ul><p><b>Qualifications and Skills</b></p><ul><li><b>Education:</b> Bachelor's degree in any discipline. A degree in Logistics, Supply Chain Management, or International Business is a plus.</li><li><b>Experience:</b> 3&ndash;4 years of experience in Export Customer Service in the <b>freight forwarding industry</b> (mandatory).</li><li><b>Communication Skills:</b> Excellent verbal and written communication skills in English.</li><li><b>Technical Skills:</b> Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li><b>Soft Skills:</b> Strong problem-solving abilities, attention to detail, and a proactive attitude.</li><li><b>Team Player:</b> Ability to work effectively in a team-oriented environment.</li><li><b>Eagerness to Learn:</b> A genuine interest in the freight forwarding and logistics industry.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary.</li><li>Opportunities for professional growth and training.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Sr. Executive-Export Customer Service

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Join our team at Emirates and play a key role in delivering world-class service. You&rsquo;ll help customers manage their travel plans, sell tickets and services, and provide expert guidance while supporting your team to achieve both individual and network-wide commercial goals.
 <br/>
 <br/>
 Deliver excellence, connect cultures, and grow your career as a Senior Customer Sales &amp; Service Agent with Emirates
 <br/>
 <br/>
 In this role, you&rsquo;ll deliver exceptional service to customers, ensuring every interaction reflects our world-class standards. You&rsquo;ll be responsible for selling and issuing tickets, advising on fares and travel requirements including visas, health, and check-in, while also proactively identifying opportunities to promote Emirates products such as Skywards membership, upgrades, Dubai stopovers, and hotel bookings. You&rsquo;ll manage complex cases including special service requests, medical assistance, and support for travel agents, while stepping up to support team leaders and guide colleagues when needed.
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 To succeed, you should have GCSE/A Level (or equivalent) education, experience in a contact centre or airline/travel industry, solid knowledge of fares and ticketing, and strong PC skills. Fluency in English is essential, while additional languages are a plus.
 <br/>
 <br/>
 This is your chance to be part of a team that connects people and cultures across the globe while building a rewarding career with Emirates.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 We offer market-competitive pay, rewarding benefits, and the chance to explore the world.
</div>


Senior Customer Sales and Service Agent - Karachi

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>11-May-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary:</b></h5>
</div><div><p>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions:</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &ldquo;service excellence&rdquo; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB&rsquo;s published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer&rsquo;s personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:</b></h5>
</div><div><ul><li>College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Qatari ID</li></ul>
<ul><li>Passport Copy</li></ul>
<ul><li>Educational Certificates - Degree</li></ul>
<ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate QNB First Customer Service (Qatarization)

<div>Job Purpose Summary:<p><br>
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
Essential Duties &amp; Responsibilities by Dimensions:<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
Education/Experience Requirements:<ul><li><br>
College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
Required Special Skills:<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Pfizer

<div><div>Job Description &ndash; Sr Health Rep (AMS)</div><div></div><div>
Job Title:</div><div>
Sr. Health Representative (AMS)</div><div>
Division:</div><div>
Specialty Care</div><div>
Report to:</div><div>
Health Rep Manager</div><div>
Positions:</div><div>
01</div><div>
Locations:</div><div>
Lahore</div><div></div><div>
ROLE SUMMARY</div><div></div><div>
Responsible for planning, implementing and follow up of marketing and sales strategies / tactics of assigned brands portfolio. Responsible for product details to HCPs of assigned territory and achieve revenue &amp; KPIs objectives. Ensures that all activities are conducted in accordance with company policies and SOPs, Pfizer values, and global guidelines (including MAPP, FCPA), as appropriate.</div><div></div><div>
ROLE RESPONSIBILITIES:</div><div></div><div>
Responsible for the business/revenue targets of assigned product portfolio by:</div><div></div><ul><li>
Making professional &amp; skillful presentations to targeted doctors of the assigned territory for business generation.</li><li>
Ensuring adequate knowledge of the products and their competition to establish &amp; communicate the benefit of products to customers/users.</li><li>
Updating doctors/chemists contact records list as &amp; when needed with the consent of Category Lead and maintains all call records accordingly through M.I. system.</li><li>
Preparing weekly and monthly call plans and properly follow it to improve customer coverage as per defined KPIs.</li><li>
Keeping track of competitive activities in assigned geographical area and provide feedback to HRM/Country Brand Manager/ Category Lead for onward communication to marketing for rebuttal strategies.</li><li>
Ready to travel frequently as per business need.</li><li>
Willingness to relocate as per business need.</li></ul><div></div><div>
Academic Qualification:</div><div></div><ul><li>
Graduation/ Science Graduate /D. Pharm</li></ul><div></div><div>
Professional Experience:</div><div></div><ul><li>
Minimum 2-3 years&rsquo; experience in Pharmaceutical Sales.</li><li>
Experience of ICU related Medicines/Anti Biotics/ specialist working will be an advantage.</li></ul><div></div><div>
Skills &amp; Competencies:</div><div></div><ul><li>
Strong communication skills.</li><li>
Basic Knowledge of Pharmacology, Pathology &amp; Physiology.</li><li>
Powerful Presentation Skills.</li><li>
Computer skills including MS office.</li><li>
Analytical Approach.</li></ul><div></div><div><br>
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</div><div></div>
Sales</div><div></div>

Senior Health Representative Lahore

Block

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &quot;buy now, pay later&quot; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p>
<p>
The Support Content Operations team ensures that customers and advocates across Square, Afterpay, and Cash App have access to accurate, consistent, and usable knowledge at every touchpoint. Sitting within Customer Operations, this team is responsible for driving the end-to-end content strategy, governance, and execution of support knowledge globally. As Senior Lead, you'll oversee Support Content Leads, set and enforce governance standards, and prepare our knowledge ecosystem for the future of AI and machine learning. Your work will directly impact customer experience, advocate efficiency, and operational scalability.</p>
<p><b>
You Will</b></p>
<ul>
<li>Own the end-to-end content strategy for support knowledge, ensuring it meets operational, regulatory, and customer experience standards.</li>
<li>Lead and align content operations across multiple brands, managing Support Content Leads to deliver high-quality, scalable content.</li>
<li>Establish and maintain governance processes to ensure consistency, accuracy, and compliance in all knowledge assets.</li>
<li>Partner with product, operations, and technology teams to prepare content for future AI and ML integration.</li>
<li>Drive continuous improvement in content structure, modularity, and usability to support advocate decision-making and customer self-service.</li>
<li>Stay ahead of emerging trends in content management systems, structured content, and digital support experiences.</li>
</ul><h3 class="jobSectionHeader"><b>You Have</b></h3>
<ul><li>6+ years of experience in Knowledge Management, Content Management, or Support Content Operations, with a proven track record of driving measurable improvements in customer or advocate experience.</li>
<li>3+ years of experience leading teams of leaders within the support content domain, including managing global or multi-brand content operations.</li>
<li>Demonstrated ability to own and execute an end-to-end content strategy, from governance and compliance to delivery and measurement at scale.</li>
<li>Expertise in content governance, structured content methodologies, and content management systems, with the ability to enforce consistency and quality across multiple platforms.</li>
<li>Demonstrated success in leading BPO partners to deliver consistent, scalable, and high-quality support content operations across geographies.</li>
<li>Proven experience designing and managing customer experience&ndash;focused support content that improves usability, self-service adoption, and overall customer satisfaction.</li>
<li>Strong experience partnering with cross-functional teams (e.g., product, technology, operations) to align content with business priorities and prepare for AI/ML integration.</li>
<li>Ability to improve content usability, modularity, and scalability, enabling both customer self-service and advocate efficiency.</li>
<li>Strong stakeholder management and change leadership skills, with the ability to influence decision-making at senior levels.</li>
</ul>
<p>We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.</p>
<p>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$156,200&mdash;$234,200 USD</div></div><div><div>
Zone B:
</div><div>$145,200&mdash;$217,800 USD</div></div><div><div>
Zone C:</div><div>
$137,400&mdash;$206,200 USD</div></div><div><div>
Zone D:</div><div>
$129,600&mdash;$194,400 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

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