senior customer service representative

ADF Medical

<div>
 
 JOB OPENING &mdash; Customer Service Representative (Fully Remote)
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring a dedicated and enthusiastic
 
 Fully Remote Customer Service Representative
 
 to deliver outstanding support to our patients and clients from anywhere. If you're a great communicator with a caring attitude and a passion for helping people &mdash; we want you on our team.
 
 
 
 Role:
 
 Customer Service Representative (Fully Remote)
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Handle patient and client inquiries via phone, email, and chat channels
 </li>
 <li>
 Provide accurate and helpful information on services, appointments, billing, and general support
 </li>
 <li>
 Resolve customer concerns and complaints with empathy and professionalism
 </li>
 <li>
 Document all interactions accurately in our CRM and support systems
 </li>
 <li>
 Follow up with patients and clients to ensure full resolution and satisfaction
 </li>
 <li>
 Escalate complex or sensitive issues to the appropriate department promptly
 </li>
 <li>
 Maintain strict patient confidentiality in accordance with HIPAA guidelines
 </li>
 <li>
 Meet and exceed customer satisfaction targets and service quality standards
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 100% remote &mdash; work from anywhere
 </li>
 <li>
 Supportive and collaborative remote team environment
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Customer Service Representative-Fully Remote

Circle K

<div>Store 2721205: 101 Buenaventura Blvd, Kissimmee, Florida 34743<h1 class="jobSectionHeader">
Shift Availability</h1>
Flexible Availability 
Time Type
Customer Service Representative
We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
<ul><li>Medical, Vision, Dental, &amp; Life Insurance/Short &amp; Long Term Disability</li><li>
Flexible Schedules</li><li>
Weekly Pay</li><li>
Weekly Bonus Potential</li><li>
Large, Stable Employer</li><li>
Fast Career Opportunities</li><li>
Work With Fun, Motivated People</li><li>
Task Variety</li><li>
Paid Comprehensive Training</li><li>
401K With a Competitive Company Match</li><li>
Flexible Spending/Health Savings Accounts</li><li>
Tuition Reimbursement</li></ul>
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store! 
You are good at:<ul><li>
Selling products to customers</li><li>
Providing excellent customer care</li><li>
Communication and friendly conversation</li><li>
Performing at a quick pace while having fun</li><li>
Working as part of a team to accomplish daily goals</li><li>
Coming up with great ideas to solve problems</li><li>
Thinking quickly and offering suggestions</li></ul>
Great if you have:<ul><li>
Retail and customer service experience</li><li>
Sales associate or cashiering experience</li><li>
High school diploma or equivalent</li><li>
Motivation to advance in your career!</li><li>
Willingness to learn and have fun!</li></ul>
Physical Requirements:<ul><li>
Ability to stand and/or walk for up to 8 hours</li><li>
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift</li><li>
Occasionally lift and/or carry up to 60 pounds from ground to waist level</li><li>
Push/pull with arms up to a force of 20 pounds</li><li>
Bend at the waist with some twisting up to one hour a shift</li><li>
Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs</li></ul><h2 class="jobSectionHeader"> 
Circle K is an Equal Opportunity Employer. 
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</h2>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish</div>

Overnight Customer Service Rep

Banner Health

<div>Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Administrative Services
Estimated Pay Range:
$20.01 - $30.01 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0<div><div><div><div><div><div><div><div><div>
As a Senior Service Center Representative for Banner Plans &amp; Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution.
As a Senior Service Center Representative, you will be working in a remote setting. Your shifts will be Monday-Friday between, 6am-9pm, (No guaranteed hours but expectation is 40 hours each week) Arizona Time Zone. (Some after-hours or weekends may be required for certain types of training. Advanced notification will be provided when this is necessary.) Please note Banner Staffing Services roles do not offer medical benefits or paid time off accrual. These roles are assignment based with no guarantee of hours and assignments can conclude at any time. MUST RESIDE IN THE STATE OF AZ. If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:<ul><li>
Competitive wages</li><li>
Paid orientation</li><li>
Flexible Schedules (select positions)</li><li>
Fewer Shifts Cancelled</li><li>
Weekly pay</li><li>
403(b) Pre-tax retirement</li><li>
Resources for living (Employee Assistance Program)</li><li>
MyWell-Being (Wellness program)</li><li>
Discount Entertainment tickets</li><li>
Restaurant/Shopping discounts</li></ul>
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.</div></div></div></div></div></div></div></div></div>
POSITION SUMMARY 
This position provides leadership and expertise to the representatives providing customer service to providers and members of benefit plans; supports the development of the company health plans as well as the staff by coordinating the training, documentation, client communication techniques, and other resources necessary to ensure an excellent quality of service. This position serves as a primary resource in complex and/or sensitive cases and takes escalated calls. May be assigned to work in a variety of team leadership, work flow management and/or quality assurance functions. 
 
CORE FUNCTIONS 
1. Provides customer service, researches and solves problems for escalated calls and member or provider issues requiring investigation and problem solving. 
 
2. Provides training and informational/reference resources for the service center. 
 
3. Maintains records, tracks cases, issues correspondence and log events for assigned area of benefits services. 
 
4. Provides direction and leadership in daily work and workflow of a service center team. 
 
5. Works on special projects as assigned. 
 
7. Works under limited supervision to provide for diverse customer service needs for multiple benefit plans. Interprets company and contracted managed care organization policy and procedure. Makes decisions within structured definitions and defined policy. This position manages diverse customer needs while positioning services and programs as the preferred choice for meeting the stated needs. This position independently interprets benefits and managed care policies and procedures and communicates accordingly to customer base, following general guidelines and standards, this position will determine appropriate action to meet customer needs. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
Must have substantial previous related work experience in managed care benefits member/provider services work are required, with three to fours years of experience in a high volume service center or managed care environment, preferably with self-insured plans. 
 
Must possess excellent communication skills to handle moderately complex inquiries, while maintaining a positive and helpful attitude. Requires the ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times. Must have the ability to learn and effectively use the company&rsquo;s customer information systems, as well as developing and maintaining a fundamental knowledge of the organization&rsquo;s benefit plans. 
 
PREFERRED QUALIFICATIONS 
Experience working with self insured plans is highly preferred. Bilingual Spanish/English skills are a plus. 
 
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Senior Service Center Representative

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