senior customer service representative

Independence Pet Group

<div>
 Established in 2021,
 <strong>
  Independence Pet Holdings
 </strong>
 is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 <br/>
 We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
 <br/>
 Established in 2021,
 <strong>
  Independence Pet Holdings (IPH)
 </strong>
 is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
 <br/>
 We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category , we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
 <br/>
 <strong>
  Pets Best
 </strong>
 , a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service
 <strong>
  .
  <br/>
 </strong>
 <strong>
  Job Summary
  <br/>
 </strong>
 <strong>
  Pets Best
 </strong>
 is seeking a
 <strong>
  Senior Customer Service Representative
 </strong>
 who will report to the Customer Service Supervisor. The Senior Customer Service Representative is responsible for providing excellent customer service support to policyholders, third party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
 <br/>
 <strong>
  Job Location:
 </strong>
 Remote &ndash; USA
 <br/>
 <strong>
  Main Responsibilities
  <br/>
 </strong>
 <ul>
  <li>
   Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
  </li>
  <li>
   Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
  </li>
  <li>
   Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
  </li>
  <li>
   Helps policyholders understand their policy coverage, claims processing and reimbursement process.
  </li>
  <li>
   Demonstrates ability to work in a metric environment and meeting performance expectations.
  </li>
  <li>
   Maintains understanding of federal and state regulations to include compliance.
  </li>
  <li>
   Ability to utilize multiple technical systems effectively and efficiently.
  </li>
  <li>
   Perform other duties and/or special projects as assigned
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
 </strong>
 <ul>
  <li>
   2+ years&rsquo; experience in insurance claims processing or customer support.
  </li>
  <li>
   Active Property &amp; Casualty (P&amp;C) Producer License
  </li>
  <li>
   Bandwidth/ Internet requirements Up to 50Mbps (Download) | 5Mbps (Upload)
  </li>
  <li>
   You must be 18 years or older
  </li>
  <li>
   You must have a high school diploma or equivalent
  </li>
  <li>
   You must be willing to submit to a background investigation as part of the onboarding process
  </li>
  <li>
   You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994
  </li>
  <li>
   Prior experience working in a contact center environment
  </li>
  <li>
   Strong customer service skills.
  </li>
  <li>
   Excellent oral and written communication skills
  </li>
  <li>
   Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
  </li>
  <li>
   Training or education in medical terminology or veterinary technician support a plus.
   <br/>
  </li>
 </ul>
 <strong>
  Expected Hours Of Work
  <br/>
 </strong>
 <ul>
  <li>
   This is a full-time position: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. Candidate will have the option of taking off Tuesday, Wednesday, or Thursday, during the week as their second day off (Sunday being the other day).
   <br/>
  </li>
 </ul>
 <strong>
  Contact Center Hours of Operation
  <br/>
 </strong>
 Monday through Friday 8:00 am to 9:00 pm (Eastern)
 <br/>
 Saturdays 8:00 am to 4:30pm (Eastern)
 <br/>
 Closed Sundays
 <br/>
 All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
 <br/>
 <ul>
  <li>
   Comprehensive full medical, dental and vision Insurance
  </li>
  <li>
   Basic Life Insurance at no cost to the employee
  </li>
  <li>
   Company paid short-term and long-term disability
  </li>
  <li>
   12 weeks of 100% paid Parental Leave
  </li>
  <li>
   Health Savings Account (HSA)
  </li>
  <li>
   Flexible Spending Accounts (FSA)
  </li>
  <li>
   Retirement savings plan
  </li>
  <li>
   Personal Paid Time Off
  </li>
  <li>
   Paid holidays and company-wide Wellness Day off
  </li>
  <li>
   Paid time off to volunteer at nonprofit organizations
  </li>
  <li>
   Pet friendly office environment
  </li>
  <li>
   Commuter Benefits
  </li>
  <li>
   Group Pet Insurance
  </li>
  <li>
   On the job training and skills development
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
 </ul>
</div>


Senior Customer Service Representative- EARLY SHIFT

SKY Logitrans Pvt. Ltd.

<p><b>Job title: Sr. Executive-Export Customer Service</b></p><p><b>Experience:</b> 3-4 years</p><p><b>Job Summary</b></p><p>Senior Executive in Export Customer Service with experience in the <b>freight forwarding industry</b>. Handles export shipments from start to finish, communicates with clients and partners, ensures timely documentation, and supports smooth delivery of goods. Focused on providing excellent customer service and keeping processes accurate and on time.</p><p><b>Key Responsibilities</b></p><ul><li>Manage export shipments from booking to delivery.</li><li>Prepare and review shipping documents required for exports.</li><li>Coordinate with shipping lines, transporters, and other partners to ensure smooth movement of goods.</li><li>Communicate regularly with customers and overseas agents about shipment updates.</li><li>Make sure all work follows export rules and company policies.</li><li>Handle customer inquiries and resolve shipment-related issues quickly.</li><li>Keep shipment records organized and updated.</li><li>Track shipments to ensure timely dispatch and delivery.</li></ul><p><b>Qualifications and Skills</b></p><ul><li><b>Education:</b> Bachelor's degree in any discipline. A degree in Logistics, Supply Chain Management, or International Business is a plus.</li><li><b>Experience:</b> 3&ndash;4 years of experience in Export Customer Service in the <b>freight forwarding industry</b> (mandatory).</li><li><b>Communication Skills:</b> Excellent verbal and written communication skills in English.</li><li><b>Technical Skills:</b> Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li><b>Soft Skills:</b> Strong problem-solving abilities, attention to detail, and a proactive attitude.</li><li><b>Team Player:</b> Ability to work effectively in a team-oriented environment.</li><li><b>Eagerness to Learn:</b> A genuine interest in the freight forwarding and logistics industry.</li></ul><p><b>Benefits</b></p><ul><li>Competitive salary.</li><li>Opportunities for professional growth and training.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: &#8377;30,000.00 - &#8377;35,000.00 per month</p><p>Work Location: In person</p>

Sr. Executive-Export Customer Service

Emirates

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Join our team at Emirates and play a key role in delivering world-class service. You&rsquo;ll help customers manage their travel plans, sell tickets and services, and provide expert guidance while supporting your team to achieve both individual and network-wide commercial goals.
 <br/>
 <br/>
 Deliver excellence, connect cultures, and grow your career as a Senior Customer Sales &amp; Service Agent with Emirates
 <br/>
 <br/>
 In this role, you&rsquo;ll deliver exceptional service to customers, ensuring every interaction reflects our world-class standards. You&rsquo;ll be responsible for selling and issuing tickets, advising on fares and travel requirements including visas, health, and check-in, while also proactively identifying opportunities to promote Emirates products such as Skywards membership, upgrades, Dubai stopovers, and hotel bookings. You&rsquo;ll manage complex cases including special service requests, medical assistance, and support for travel agents, while stepping up to support team leaders and guide colleagues when needed.
 <br/>
 <br/>
 Qualification
 <br/>
 <br/>
 To succeed, you should have GCSE/A Level (or equivalent) education, experience in a contact centre or airline/travel industry, solid knowledge of fares and ticketing, and strong PC skills. Fluency in English is essential, while additional languages are a plus.
 <br/>
 <br/>
 This is your chance to be part of a team that connects people and cultures across the globe while building a rewarding career with Emirates.
 <br/>
 <br/>
 Salary &amp; benefits
 <br/>
 <br/>
 We offer market-competitive pay, rewarding benefits, and the chance to explore the world.
</div>


Senior Customer Sales and Service Agent - Karachi

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>11-May-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary:</b></h5>
</div><div><p>The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions:</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &ldquo;service excellence&rdquo; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB&rsquo;s published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer&rsquo;s personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education/Experience Requirements:</b></h5>
</div><div><ul><li>College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Qatari ID</li></ul>
<ul><li>Passport Copy</li></ul>
<ul><li>Educational Certificates - Degree</li></ul>
<ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate QNB First Customer Service (Qatarization)

<div>Job Purpose Summary:<p><br>
The incumbent is primarily responsible to support the Customer Relationship Executives / Managers in managing and servicing QNB First account holders, including the timely provision of excellent banking services and ensuring all transactions instructed by the customer are completed in timely, manner handling day to day queries from customer professionally and handling customer in the branch premises.</p>
Essential Duties &amp; Responsibilities by Dimensions:<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Ensure complete support to their respective Customer Relationship Managers and Executives in handling customer day to day queries, complaint handling and timely complaint resolution; enhance customer satisfaction through seamless service delivering to maximize customer profitability and customer acquisition.
</li><li>Strive to be mindful of Key Performance Indicators (KPIs) for QNB First customer service performance monitoring and quality measurement purposes.</li><li>Formulate customer retention strategies to minimize attrition and thereby help grow the QNB First customer portfolio.</li><li>Implements KPI's and best practices for Senior Associate, QNB First Customer Service</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>Ensures high standards of customer service and proactive contact with customers visiting the branch answering their queries and providing information about the various products and services offered by QNB.Attends and resolves all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li>Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li>Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li>Get involved with database management, loyalty program or direct marketing process to communicate it with their existing or new customers about any new product launch or promotional campaign</li><li>Provide &quot;service excellence&quot; for QNB First customers ensuring at the same time a complete sense of confidentiality and honesty with all related issues to the QNB First customers.</li><li>Must ensure not only to solve customer requests but proactively offer ideas and insights to improve the customer's issues and challenges.</li><li>Provide information about suitable products and services offered by the Group and identify cross selling opportunities.</li><li>Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b><br>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Work with the QNB First Relationship Managers and other managers to identify gaps in the QNB First service and solutions to solve problems that might arise from complaints and difficulties in customer communication</li><li>Fully manage the implementation of customer products, services and applications based on the efficiencies and turnaround times as per QNB's published service quality.</li><li>Acceptance of working in shifts that are either morning plus evening or together within the approved timing as per the banks policies
</li><li>Assist customers in filling all required QNB documents such as various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li>Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li>Maintain QNB First customer's personal information data and enquiry list under-control using tracking system(s).</li><li>Maintain QNB First customer service area files, database, records, registers and logs under control.</li><li>Provides authorization requests and downloads as necessary to ensure smooth running of the daily work and to be updated on a regular basis.</li><li>Ensures compliance to internal service quality standards and compliance to audit requirements</li><li>Refer to QNB First Service Manager for any unresolved queries on transactions handled.</li></ul>
Education/Experience Requirements:<ul><li><br>
College Diploma OR</li><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>2 years of experience required</li></ul>
Required Special Skills:<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Pfizer

<div><div>Job Description &ndash; Sr Health Rep (AMS)</div><div></div><div>
Job Title:</div><div>
Sr. Health Representative (AMS)</div><div>
Division:</div><div>
Specialty Care</div><div>
Report to:</div><div>
Health Rep Manager</div><div>
Positions:</div><div>
01</div><div>
Locations:</div><div>
Lahore</div><div></div><div>
ROLE SUMMARY</div><div></div><div>
Responsible for planning, implementing and follow up of marketing and sales strategies / tactics of assigned brands portfolio. Responsible for product details to HCPs of assigned territory and achieve revenue &amp; KPIs objectives. Ensures that all activities are conducted in accordance with company policies and SOPs, Pfizer values, and global guidelines (including MAPP, FCPA), as appropriate.</div><div></div><div>
ROLE RESPONSIBILITIES:</div><div></div><div>
Responsible for the business/revenue targets of assigned product portfolio by:</div><div></div><ul><li>
Making professional &amp; skillful presentations to targeted doctors of the assigned territory for business generation.</li><li>
Ensuring adequate knowledge of the products and their competition to establish &amp; communicate the benefit of products to customers/users.</li><li>
Updating doctors/chemists contact records list as &amp; when needed with the consent of Category Lead and maintains all call records accordingly through M.I. system.</li><li>
Preparing weekly and monthly call plans and properly follow it to improve customer coverage as per defined KPIs.</li><li>
Keeping track of competitive activities in assigned geographical area and provide feedback to HRM/Country Brand Manager/ Category Lead for onward communication to marketing for rebuttal strategies.</li><li>
Ready to travel frequently as per business need.</li><li>
Willingness to relocate as per business need.</li></ul><div></div><div>
Academic Qualification:</div><div></div><ul><li>
Graduation/ Science Graduate /D. Pharm</li></ul><div></div><div>
Professional Experience:</div><div></div><ul><li>
Minimum 2-3 years&rsquo; experience in Pharmaceutical Sales.</li><li>
Experience of ICU related Medicines/Anti Biotics/ specialist working will be an advantage.</li></ul><div></div><div>
Skills &amp; Competencies:</div><div></div><ul><li>
Strong communication skills.</li><li>
Basic Knowledge of Pharmacology, Pathology &amp; Physiology.</li><li>
Powerful Presentation Skills.</li><li>
Computer skills including MS office.</li><li>
Analytical Approach.</li></ul><div></div><div><br>
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.</div><div></div>
Sales</div><div></div>

Senior Health Representative Lahore

Orange

<div><div><h2 class="jobSectionHeader"><b>Votre r&ocirc;le
</b></h2><p></p><ul><li>Holds accountability for the Quality of solutions provided to Customer</li>
<li>Acts as the customers' primary point of contact and an escalation point</li>
<li>Has awareness of overall and service management profitability of their customers</li>
<li>Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange</li>
<li>Work with the account team to sell Orange products and services</li>
<li>Create and manage Service Improvement Plans triggered by:</li>
<li>Quality Connect Survey (related to any and all functional areas)</li>
<li>Customer Complaint (including those related to customer invoices</li>
<li>Proactive Action (identified proactively by the CSM)</li>
<li>Ensure customers complains are managed and resolved in a timely manner</li>
<li>Prepares periodic customer service reviews</li>
<li>Handles non-commercial customer queries and complex customer service issues</li>
<li>Proactively inform customer and end-users in advance of any anticipated service interruptions</li>
<li>Provides capacity analysis, forecasts and recommendations</li>
<li>Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers</li>
<li>Handles change requests, tracking of change implementation, change reporting and change billing.</li>
<li>Responsible for data integrity of customer information in all systems/tools</li>
<li>Provides customer with up-to-date technical documentation, including the Customer Operations Guide</li>
<li>Ensures all technical documentations are posted and updated</li></ul><br>
<p></p>
</div><div></div><div><h2 class="jobSectionHeader"><b>Votre profil
</b></h2><p></p><ul><li>Degree level or equivalent (Business or Science Degree);</li><li>
7+ years of experience, preferably in a customer support in the telecommunication industry.</li><li>
ITIL foundations certification</li><li>
Customer Service and Project Management Experience</li><li>
Possess virtual team management experience</li><li>
Good technical knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies</li><li>
Possess excellent communication, negotiation, presentation and organization skillsIs fully empowered to coordinate all entities involved in technical performance of our solutions</li><li>
Able to work independently with initiative and proactivity</li><li>
Able to work well under pressure and can handle escalations calmly and competently</li><li>
Fluent in both spoken and written English</li><li>
Ability to work on NAM hours</li></ul><br>
</div><div></div><div><h2 class="jobSectionHeader"><b>Le plus de l'offre
</b></h2><p></p><p>You have unique experiences, skills and passions. Why not bring them all to Orange?</p><p>
Here, you can experience a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Imagine the excitement and satisfaction of what you can do where you can go, and the difference you can make here at Orange.</p><p>
We value our employees through various recognition programs at country and region and global level. One such program is Orange Stars Bravo which is designed to reward individual achievements that are contributing to building our company's internal culture and bringing it to life.</p><br>
</div><div></div><div><h2 class="jobSectionHeader"><b>Entit&eacute;
</b></h2><p>Global Delivery &amp; Operations<br>
</p><div><div>Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business</div></div></div></div>

Senior Customer Service Mgr

Search 10000+ Senior customer service representative jobs near you this September. New roles added regularly across leading industries. Apply today.

10000 senior customer service representative jobs NEAR_ME

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Sr. Executive-Export Customer Service

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Senior Associate QNB First Customer Service (Qatarization)

Senior Health Representative Lahore

Senior Customer Service Mgr