senior customer success manager

Everlaw

<div><p>As a Senior Customer Success Manager in the Strategic Legal segment at Everlaw, you'll serve as a strategic partner and trusted advisor to top US (AmLaw 200) and Canadian law firms. You'll leverage deep workflow expertise and legal industry knowledge to help customers realize the full value of Everlaw, proactively guiding them through change management and enabling them to integrate our solutions into their core business strategies. With a focus on building high-trust relationships, you'll demonstrate credibility, reliability, and a consultative approach&mdash;ensuring customer success, driving adoption, and delivering measurable results. If you are passionate about empowering customers, thrive in dynamic environments, and are committed to doing what's right for both clients and Everlaw, we encourage you to join our mission to promote justice by illuminating the truth.</p>
<p>
At Everlaw, our mission is to promote justice by illuminating the truth. Our company culture is open and democratic and we're committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you're looking for a place that values passion, integrity, thinking big, and a desire to learn, we'd love to hear from you! Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team.</p>
<p>
This is a full-time, exempt position based in our New York City office with a hybrid work schedule: in office M/W/Th with the option to work from home on Tu/Fr.</p>
<h3 class="jobSectionHeader"><b>
Getting started</b></h3>
<ul><li><b>We want you to feel like part of the team early on!</b> Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.</li>
<li><b>We're excited for you to learn, grow, and contribute right away!</b> We trust that you'll bring experience and knowledge that will uplift and uplevel the team, but we don't expect you to know everything on Day 1. You'll work to become a product expert, helping you provide industry-leading coaching and training to improve adoption of Everlaw.</li>
</ul><h3 class="jobSectionHeader"><b>In your role, you'll...</b></h3>
<ul><li>Be responsible for net dollar retention and case growth across your strategic book of business.</li>
<li>Establish yourself as a trusted advisor and strategic partner to executive and practice group stakeholders, leveraging deep sub-segment and workflow expertise (AmLaw 200 and Canadian firms) to influence eDiscovery and GAI strategy and integrate Everlaw into top-level firm initiatives.</li>
<li>Confidently apply Everlaw as a solution by demoing sub-segment&ndash;specific use cases and features, enabling users to launch and refine starter workflows that drive measurable adoption, utilization, and value.</li>
<li>Leverage change management expertise to guide customers through the full Customer Journey, proactively driving feature adoption, closing out assigned CTAs, shortening time-to-value, and ensuring we do the right thing for both our customers and Everlaw.</li>
<li>Lead and own regular check-in calls, Success Reviews, and customer-recognized ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats.</li>
<li>Manage account health to identify growth opportunities, mitigate churn risk, and expand customer relationships through high credibility, reliability, and personal trust.</li>
<li>Partner cross-functionally with Sales, Product, and Support to align stakeholders, ensure renewal and expansion opportunities are identified, worked, tracked, and closed, and demonstrate strong executive presence with internal and external leaders.</li>
<li>Serve as the primary point of contact accountable for achieving customers' target business outcomes with Everlaw, operating with proactive ownership, a growth and value mindset, and minimal need for micro-management.</li>
<li>Contribute to the ongoing improvement of the Customer Success team by refining processes and motions, codifying best practices, and serving as both a voice of the Customer and a mentor to early-in-career team members.</li>
</ul><h3 class="jobSectionHeader"><b>About you</b></h3>
<ul><li>You have 8+ years of experience in customer success with enterprise and strategic accounts; industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus.</li>
<li>You act as a trusted advisor and strategic partner, not a tactical order-taker, bringing strong workflow expertise and change management experience to help customers apply Everlaw as a solution and successfully adopt new ways of working.</li>
<li>You have a deep understanding of growth and adoption strategies, are metrics- and outcomes-driven, and use data to proactively manage your book of business, prioritize CTAs, and focus your time where it has the most impact.</li>
<li>You can navigate complex customer organizational structures, develop champions throughout the organization, and influence customer behavior, building high-trust relationships grounded in credibility, reliability, and low self-orientation.</li>
<li>You are comfortable presenting business value and strategic insights to senior executives and leading complex or high-stakes conversations, bringing confidence, composure, and executive presence while aligning internal and external stakeholders.</li>
<li>You are strategic, analytical, and process-driven, able to manage multiple competing priorities while taking proactive accountability for your role, deliverables, and development without the need for micro-management.</li>
<li>You are an exceptional communicator (verbal, written, and presentation) and thrive in a fast-paced environment that requires strong time-management skills, resilience, and adaptability.</li>
<li>You are authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions</li>
</ul><h3 class="jobSectionHeader"><b>Benefits</b></h3>
<ul><li>The expected salary range for this role is between $157,000 - $199,000. This role is also eligible for additional incentive pay/commission. The final offered salary will be dependent upon many factors including the candidate's experience and skills. The base pay range is subject to change in the future.</li>
<li>Equity program</li>
<li>401(k) retirement plan with company matching</li>
<li>Health, dental, and vision</li>
<li>Flexible Spending Accounts for health and dependent care expenses</li>
<li>Paid parental leave and approximately 10 days (80 hours) per year of sick leave</li>
<li>Seventeen paid vacation days plus 11 federal holidays</li>
<li>Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice</li>
<li>Membership to Modern Health to help employees prioritize mental health and wellness</li>
<li>Annual allocation for Learning &amp; Development opportunities and applicable professional membership dues</li>
<li>Company-sponsored life and disability insurance</li>
<li>Find out more about our Benefits and Perks</li>
</ul><h3 class="jobSectionHeader"><b>Perks</b></h3>
<ul><li>Work in mid-town New York City with easy access to multiple subway lines</li>
<li>Flexible work-from-home days on Tuesdays and Fridays</li>
<li>Monthly home internet reimbursement</li>
<li>Select your preference of hardware (Mac or PC) and customize your desk setup</li>
<li>Enjoy a wide variety of snacks and beverages in the office</li>
<li>Bond over company-wide out-of-the-box events and fun activities with your team</li>
<li>Take advantage of learning and career development opportunities</li>
<li>Ranked #9 on Glassdoor's Best Places to Work 2023 for US small and medium companies</li>
<li>One of Wealthfront's 2021 Career Launching Companies, and ranked #2 on the &quot;2022 Bay Area Best Places to Work&quot; list by the San Francisco Business Times and the Silicon Valley Business Journal</li>
<li>One of Fast Company's World's Most Innovative Companies for 2022 and proud contributor of free ediscovery resources to benefit the greater good through &quot;Everlaw for Good&quot;</li>
<li>#LI-KV1</li>
<li>#LI-Hybrid</li>
</ul><div></div><div><div><b>Pursue Truth While Finding Yours</b></div>
<div><b>At Everlaw, we are deeply invested in pursuing the truth, for our clients and for our employees. We know that when you're empowered to pursue your passions, it is reflected in the work.</b> That's why we're committed to the professional growth of all our team members, offering an annual learning and development stipend and regular career check-ins with managers. If you're looking for a place that values passion, integrity, and a desire to learn, we'd love to hear from you!</div>
<div></div>
<div>About Everlaw</div>
<div>We help law firms, government agencies, and corporations sift through millions of documents of evidence in big lawsuits and investigations to find the proverbial smoking gun (or needle in the haystack - pick your metaphor). It's a multi-billion dollar space typically dominated by service-oriented vendors, and we're coming at it with cutting-edge technology and elegant design. It's working, and we've been growing very rapidly: we host hundreds of terabytes of data and work with all 50 state Attorneys General and hundreds of law firms on some of the most high-profile cases litigated today.</div>
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<div>Everlaw is an equal opportunity employer. We pride ourselves on having a diverse workforce and we do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We respect the gender, gender identity and gender expression of our applicants and employees, and we honor requests for pronouns. It is our policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity, including the California Equal Pay Act. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</div>
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<div>We collect and process the personal information you provided along with your job application in accordance with our Applicants Privacy Notice and Notice at Collection.</div>
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<div>When preparing to engage with Everlaw as a candidate, you may use AI tools for research, polishing application materials, and interview prep. However, any assessments (unless explicitly stated), remote interviews or live interviews must be completed independently without AI support. <b>By submitting your application, you agree to adhere to these rules.</b> Here's the link to our full policy, and please reach out with any questions!</div>
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<div>We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. We began using Covey Scout for Inbound on the 9th of June, 2025.</div></div></div><div></div>

Senior Customer Success Manager (Strategic Legal)

Informatica

<br><b>
 Senior Customer Success Manager </b><br><p>We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.</p>
<p>You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.</p><b>
 Your Role Responsibilities? Here's What You'll Do </b><br><p>As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:</p>
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul><b>
 What We'd Like to See </b><br><ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul><b>
 Role Essentials </b><br><ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul><br>

Principal Customer Success Manager

CCL Global

<div>
 <p>
  CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
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   Permanent / Full-Time (UAE)
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   Key You
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   Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
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   Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
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   Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
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   Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
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   Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
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   Represent
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   Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
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   Providing actionable insights and feedback to shape product development and innovation.
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   Requirements:
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   Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
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   12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
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   Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
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   Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
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   Strong strategic thinking, problem-solving, and analytical skills.
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   Excellent written and verbal communication; confident presenting to senior audiences.
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   Willingness to travel across the Middle East as required.
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   Benefits &amp; Culture:
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   Opportunity to work with a
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    fast-growing, innovative global company
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   in the energy transition space.
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   In
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   Be part of a collaborative team that values ownership, innovation, and customer success.
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Customer Success Manager

Jobs via eFinancialCareers

<p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Join to apply for the <strong>Customer Success Manager</strong> role at <strong>Jobs via eFinancialCareers</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Location: </strong>Dubai, UAE <strong>Department:</strong> Customer Success <strong>Type:</strong> Full-time<br><br>LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals.<br><br><strong>About The Role<br><br></strong>The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships<br><br></li></ul><strong>What We're Looking For<br><br></strong><ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.<br><br></li></ul><strong>Inclusion and Accessibility<br><br></strong>LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs.<br><br>LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.<br><br>Our purpose is the foundation on which our culture is built. Our values of <strong>Integrity, Partnership </strong>, <strong>Excellence </strong>and <strong>Change </strong>underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.<br><br>Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.<br><br>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.<br><br>We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.<br><br>Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .<br><br>If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.<br><br></p> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul><p>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x</p> Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) <p>Dubai, Dubai, United Arab Emirates 20 hours ago</p> Corporate Customer Service Manager ( UAE National ) <p>Dubai, Dubai, United Arab Emirates 11 hours ago</p> Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray <p>We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p>

Egnyte

<div><div><b>SR CUSTOMER SUCCESS MANAGER, MENA</b></div><p><b>
DUBAI, UNITED ARAB EMIRATES</b></p><p><br>
</p><p><b>EGNYTE YOUR CAREER. SPARK YOUR PASSION.</b></p><p>
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has a great impact, and every Egnyter should be respected. When joining Egnyte, you&rsquo;re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:</p><div></div><div>
Invested Relationships</div><div></div><div>
Fiscal Prudence</div><div></div><div>
Candid Conversations</div><p></p><p><b><br>
ABOUT EGNYTE</b></p><p>
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit <b>www.egnyte.com</b>.</p><p>
The Senior Customer Success Manager provides focus and drives consistency in the execution of various customer success and retention-related matters. As a Customer Success Manager (CSM) you will be chartered with driving product adoption, maintaining healthy partnerships, and managing the day-to-day activities with our most strategic customers to foster a &ldquo;Customers for Life&rdquo; environment and ensure customer retention. You are passionate about engaging your customers and expanding the business for them and us! We are looking for a highly motivated professional with the ability to work under pressure, bring initiative to every engagement and help improve business processes to ensure overall customer success.</p><p></p><p><b>
WHAT YOU&rsquo;LL DO:</b></p><ul><li>
Become a product expert including the technical knowledge and practical business applications delivering value to our clients.</li><li>
Manage new customers from the handover of Sales to Implementation process in order to ensure successful onboarding and adoption of our platform and delivering the intended value.</li><li>
Develop strategic success plans for your customer segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams.</li><li>
Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services.</li><li>
Be the Customer Experience Champion leading in customer engagements in partnership with the Sales team, Channel / Technology Partners, Solution Architects/Engineers, SME teams, Professional Services, and Product to maintain intended value to your clients.</li><li>
Keep customers informed of process and procedural changes.</li><li>
Manage resolution of escalated customer issues.</li><li>
Collaborate on PMF &ndash; Product Market Fit submitting client feedback and keeping clients in the loop with product enhancements and value driven opportunities to benefit their organizations.</li><li>
Keep account notes and account plans up to date leveraging internal solutions and best practices.</li><li>
Attend internal Operational meetings, Handovers, Deal Reviews, Client kickoffs, and Customer Experience meetings prepared with your inputs and required outputs.</li><li>
Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.</li><li>
Travel to customer and partner sites, Egnyte internal on-site meetings and trade shows/conferences.</li><li>
Ability to work remotely and 3 days minimum in office.</li></ul><div><br>
</div><p><b>YOUR QUALIFICATIONS:</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent</li><li>
3+ years of customer-facing type experience or equivalent with a track record of service excellence and best practices.</li><li>
Success managing customer relationships at a software, services, or SaaS company.</li><li>
Proactive approach with a demonstrated capability to identify and mitigate risk.</li><li>
Experience working across multiple, internal teams to resolve customer issues quickly and effectively.</li><li>
Previous experience with tech companies, specifically SaaS solutions.</li><li>
Excellent communication skills (writing, listening, phone).</li><li>
Able to communicate fluently in English (Arabic, French, Hindi, Urdu, Farsi, and/or Tagalog is a plus).</li><li>
A team player capable of high performance and flexibility working in a dynamic environment.</li><li>
Consistency - able to learn and maintain actioning best practices (coachable) and does not require learning lessons multiple times.</li></ul><div></div><p><b><br>
BENEFITS:</b></p><ul><li>
Generous Time Off: 24 days of paid annual leave, plus all applicable public holidays</li><li>
Fully Covered Health Insurance: Employer-paid private medical coverage for you and your dependents</li><li>
End-of-Service Gratuity: Provided in accordance with UAE labor law</li><li>
Internet and Mobile Reimbursement: Monthly reimbursement for internet and mobile phone expenses</li><li>
Tax-Free Earnings: Enjoy the full benefit of tax-free income in the UAE</li></ul><p>
#LI-DNI</p></div>

Sr Customer Success Manager

Q2ebanking

<div><div>As passionate about our people as we are about our mission.</div><div></div><div>
Why Join Q2?</div><div>
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology&mdash;and we do that by empowering our people to help create success for our customers.</div><div></div><div>
What Makes Q2 Special?</div><div><div>
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our &ldquo;Circle of Awesomeness&rdquo; award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.</div></div><div></div><div>
SUMMARY<br>
Q2 is seeking a Senior Customer Success Manager to build and maintain relationships with new and existing clients focused on Q2's Digital Banking software products and platform. Travel Expectations Up To 50%</div><div></div><div>
RESPONSIBILITIES<br>
<ul><li>Build and maintain respectful and collaborative relationships with new and existing clients</li><li>Participate in the implementations process for new clients as assigned, not as the primary liaison, but to begin building rapport with the client and learn their specific needs</li><li>Meet with assigned clients at least monthly by phone and in person as needed (a minimum of once per year) to review their online banking statistics, goals and future plans along with any specific issues they are having</li><li>Analyze customer problems, needs and requirements, and then position Q2 products and services to resolve/meet them</li><li>Ensure that customer&rsquo;s issues are dealt with efficiently by the other areas of Q2, as needed and inform Management of significant issues</li><li>Provide contract renewal management for assigned accounts</li><li>Coordinate, as needed, with vendor partners to address client requests</li><li>Identify opportunities and cross-sell additional features of Q2 to existing clients</li><li>Participate in cross-sell campaigns as identified by the Director of Relationship Management</li><li>Represent Q2 at customer events and Client User group sessions, as needed or assigned</li><li>Provide input to Product Management on enhancements and new releases, including support of commercialization projects as needed</li><li>Provide demo and training support and/or scheduling for existing clients as needed</li><li>Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to</li></ul><br>
EXPERIENCE AND KNOWLEDGE<br>
<ul><li>Minimum of 8 years of Business to Business or Business to Consumer relationship management experiences with a Bachelors degree</li><li>Minimum 4 years direct experience managing strategic accounts preferred</li><li>Banking or Banking software experience required</li><li>Proven results in cross-sales quota and metrics-driven customer advocacy and satisfaction environment; target $2.5M per year or as assigned</li><li>Proven executive relationship building skills and experience maneuvering within C-level structure of a large account</li><li>Articulate, thorough, and process-minded individual</li><li>Travel will be required</li></ul></div><div></div><div><i>
This position requires fluent written and oral communication in English.</i></div><div><i>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.</i></div><div></div><div>
Q2&rsquo;s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant&rsquo;s geographic location as well as job-related knowledge, skills and experience.</div><div></div>
This position is an exempt position and the range for this position for New York City, Seattle and the San Francisco Bay Area-based roles is $107,000.00-$140,000.00<div></div>
For New York state (outside New York City), Washington state (outside Seattle), California (outside the San Francisco Bay Area), and Colorado-based roles, the anticipated base salary range for this position is $91,000.00-$127,000.00<div></div><div>
Your recruiter can share more about the specific salary range for the applicant&rsquo;s actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission). A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.</div><div></div><div>
Health &amp; Wellness</div><ul><li><div>
Hybrid Work Opportunities</div></li><li><div>
Flexible Time Off</div></li><li><div>
Career Development &amp; Mentoring Programs</div></li><li><div>
Health &amp; Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents</div></li><li><div>
Community Volunteering &amp; Company Philanthropy Programs</div></li><li><div>
Employee Peer Recognition Programs &ndash; &ldquo;You Earned it&rdquo;</div></li></ul><div></div><div>
Click <div>here</div> to find out more about the benefits we offer.</div><div></div><div>
Our Culture &amp; Commitment:</div><div></div><div>
We&rsquo;re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare&mdash;offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (<div>see more</div>). We believe in making an impact&mdash;in the industry and in the community.</div><div></div><div>
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.</div><div><i><br>
Applicants in California or Washington State may not be exempt from federal and state overtime requirements</i></div></div>

Alachisoft

<div>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  This is an on-site job opening.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Alachisoft currently has an opening for a Senior Customer Success Manager, Enterprise Software for the US, Canada, UK, Western Europe, and Australia / New Zealand markets, in our highly talented sales team, to grow sales. This opportunity is for a self-motivated, passionate, execution-oriented sales executive.
 </p>
 <p>
  <br/>
 </p>
 <p>
  You are responsible for growing sales pipeline revenue from existing customers and
  <span>
   new accounts
  </span>
  . This role involves sales of our software product based on company-provided territory targets, website registration leads, marketing/event campaigns, and/or existing customers. This position requires that you meet both quarterly targets and Key Performance Indicators (KPIs). You must also build and maintain professional relationships with internal company team members.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our software product NCache is being used by a large variety of mid-size to large organizations in the US/Canada, UK, Western Europe, and Australia / New Zealand markets, including Fortune 500 companies across many industries, regions, and countries.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Follow up on existing customers to deepen relationships and ensure customer satisfaction
  </li>
  <li>
   Follow up on all revenue opportunities until they are finalized
  </li>
  <li>
   Contact B2B inbound leads, qualifying and converting leads into opportunities
  </li>
  <li>
   Prepare targeted emails and promotion materials for prospects &amp; customers
  </li>
  <li>
   Articulate company value proposition to prospects &amp; customers
  </li>
  <li>
   Execute using the company sales methodology, &amp; recommend improvements to processes
  </li>
  <li>
   Achieve Monthly KPIs based on:
  </li>
  <li>
   - Touch-points (prospects &amp; customers)
  </li>
  <li>
   - Quality conversations
  </li>
  <li>
   - Opportunities (quantity and size)
  </li>
  <li>
   - Deals won
  </li>
  <li>
   - Relationship deepening
  </li>
  <li>
   Recording all activities in the company CRM&nbsp;
  </li>
  <li>
   Working as a self-directed team member
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Desired Skills &amp; Experience
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   10+ years of overall B2B sales / account management experience
  </li>
  <li>
   BA/BS degree in Technology, Business, or equivalent
  </li>
  <li>
   Proven track record with impressive results
  </li>
  <li>
   Excellent telephone sales skills
  </li>
  <li>
   Proficient in speaking to software DEV &amp; IT engineers
  </li>
  <li>
   Excellent written and oral communication and presentation skills in American English
  </li>
  <li>
   Creative thinking, detail-oriented, &amp; excellent time management
  </li>
  <li>
   Overwhelming desire to win
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Alachisoft is a privately held and growing company originally from Silicon Valley, California, but now based in Dallas, Texas, with an offshore partner office in Islamabad.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Alachisoft provides a popular high-performance Open Source In-Memory Distributed Cache called NCache. NCache is deployed with high-traffic server applications running in on-premises and Azure/AWS cloud environments, either on Virtual Machines (VMs) or Kubernetes / Docker Clusters. NCache boosts the performance and scalability of .NET web apps, Web service apps, Microservices Apps, and general high-traffic server apps. NCache has a proven track record since 2005 with hundreds of customers all over the world and especially in the US, Canada, the UK, Western Europe, and Australia / New Zealand.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our environment is fast-paced and innovative. Our culture is focused on solving daunting challenges while supporting our employees to maintain a healthy balance of hard work and fun. We are proud of the quality of our employees, the importance of our mission, and the clients we serve.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Excellent compensation is offered for this position, along with benefits including medical coverage, holidays, and personal time off. This is an on-site job opening.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please apply for this job here, and then you may contact our HR to follow up. Our Islamabad offshore partner office is located at:
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Alachisoft (Pvt) Ltd
  </strong>
  (offshore partner of Alachisoft USA)
 </p>
 <p>
  I&amp;T Center G-10/4, Islamabad
 </p>
 <p>
  Ph:&nbsp;+92 (51) 844-8835
 </p>
 <p>
  WhatsApp: +92 326 805-1868
 </p>
 <p>
  https://www.alachisoft.com
 </p>
</div>


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