senior customer success manager

Axon

<div><div><h4 class="jobSectionHeader">Join Axon and be a Force for Good.</h4>

At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. 
 
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><h4 class="jobSectionHeader">
Your Impact
</h4>The Justice Senior Customer Success Manager will work with Axon Justice's largest Prosecutor and Public Defender customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon's products. 
 
You will also work closely with multiple cross-functional teams by providing invaluable insight into customers' needs and challenges, helping influence and guide internal product road-maps and projects. 
 
As someone who operate in a cross-functional capacity with a particular focus on Justice workflows and stakeholders, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.<h4 class="jobSectionHeader"> 

What You'll Do
</h4>Location: Remote in the United States 
Reports to: Director, Customer Success 
Travel: 30-35%
<ul>
<li>Engage with your customers through regular calls, business reviews and daily needs</li>
<li>Monitor and manage adoption metrics to ensure customers are utilizing the full Axon Justice platform</li>
<li>Create success plans for your customers and document customer progress toward established goals and results</li>
<li>Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned</li>
<li>Communicating major milestones and updates to Sr. Leadership on a regular basis</li>
<li>Work closely with Axon's marketing and training teams to conduct regular training webinars and calls</li>
<li>Develop a deep understanding of Axon's product lines and ensure proper implementation in every customer's environment</li>
<li>Learn and share industry best practices in order to solve customer needs</li>
<li>Partner with Sales to identify growth and expansion opportunities within accounts</li>
</ul><h4 class="jobSectionHeader">What You Bring</h4>
<ul><li>Required Experience: Justice / Legal Sector. We are seeking candidates with deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices, with strong knowledge of discovery, digital evidence management, case management, motions and filings, courtroom processes, and interactions with law enforcement. Experience working with prosecutors, defense attorneys, or other legal practitioners is highly valued.</li>
<li>Proven Justice Stakeholder Engagement: The role requires proven ability to engage effectively with justice stakeholders (e.g. DAs, ADAs, PDs and IT). Candidates should be familiar with the constraints and priorities these stakeholders face (e.g. statutory deadlines, discovery disclosure, ethical obligations) and able to translate those into customer success strategies.</li>
<li>Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans</li>
<li>A proven track record of leading process improvements within large organizations</li>
<li>Previous experience tracking product adoption and customer engagement through data-analysis tools</li>
<li>Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations</li>
<li>Exceptional organizational, presentation, and communication skills, both verbal and written</li>
<li>Demonstrated ability to deal with change and excel in high-stress situations</li>
<li>Bachelor's degree or equivalent work experience</li>
</ul><h4 class="jobSectionHeader">Benefits that Benefit You</h4>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>And yes, we have snacks in our offices</li>
</ul>
Benefits listed herein may vary depending on the nature of your employment and the location where you work. 

<div>
<div><div><div>The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 86,250 in the lowest geographic market and USD 138,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.</div></div></div> 
</div>
<div>Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. 


Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div></div>

Senior Customer Success Manager (Justice)

Wefee1 Technology DMCC

<div>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Senior Customer Success Manager &ndash; [Spanish Speaking]<div> 
Como is the pioneer of Data-Driven Customer Engagement &amp; Loyalty Solutions. Como helps F&amp;B and Retail businesses increase their revenue, build strong relationships with their clients, know them better, and keep them coming back. Como&rsquo;s turnkey all-in-one SaaS platform is flexible, easy to manage, and affordable for any size business. It features a full CRM, enterprise-level actionable data, advanced loyalty and promotion engine, sophisticated marketing automation, omnichannel communication, auto-generated AI campaigns, customized and branded mobile app, and much more.
We are looking for an organized, analytical and empathetic Senior CSM, who is fluent in Spanish and English with great relational and communicational skills to guide clients to success. This candidate will be passionate about Tech and F&amp;B and always act ethically. He/She will be responsible for providing an excellent customer service experience and help customers achieve their desired business goals by managing and updating their loyalty program.
Senior Customer Success Manager Responsibilities:
Customer Onboarding and Relationship Management:<ul><li>
Take in charge Mid to Large clients with higher technical complexity and act as a project manager to ensure smooth onboarding of the client</li><li>
Own the overall relationship with assigned clients after the Sales representative has signed the client and maintain a strong, long-term relationships with customers, acting as their main point of contact</li><li>
Guide new customers through the onboarding process, ensuring they understand how to use the product effectively and help them defining and setting-up their loyalty in the product back-end</li><li>
Ensure Customer satisfaction by proactively addressing customer issues and concerns by coordinating between the relevant internal teams and ensuring a swift and effective resolution</li><li>
Raise customers&rsquo; requests to the Support team when it comes to tech/integration related issues</li><li>
Escalate relevant situations to Managers in a timely manner</li></ul>
Customer Success and Retention:<ul><li>
Serve as the voice of the customer within the company, advocating for their needs and feedback to influence product development and improvements when needed</li><li>
Aid clients in achieving their goals: help them improve their loyalty campaigns based on performance and KPIs, brainstorm about new features and enhancements to the loyalty program, challenge clients and suggest new strategies tailored to their needs and objectives</li><li>
Develop and execute success plans tailored to each customer&rsquo;s goals and objectives throughout the client lifetime and based on KPIs analysis</li><li>
Identify opportunities for upselling additional features, services or high-tier plans to existing customers</li></ul>
Management and Mentorship:<ul><li>
Act as a Mentor to Junior CSM and a go to person for technical or process related questions</li><li>
Handle efficiently escalations and retention calls</li><li>
Oversee internal initiatives and own the delivery</li></ul>
Senior Customer Success Manager Requirements:<ul><li>
Strong written and verbal communication skills both in Spanish and English</li><li>
Master&rsquo;s degree or equivalent experience</li><li>
3-5 years of experience in customer success (in SaaS companies or Tech startups preferably)</li><li>
Detail oriented, analytical and creative thinker</li><li>
Demonstrated ability to increase customer satisfaction</li><li>
Knowledge of the F&amp;B and Retail industries, and of customer engagement and loyalty solutions is a plus</li></ul>
The teams have assigned clients in different regions worldwide, therefore, the work timings will be as follows 12.30pm to 10.00pm.
In addition to a competitive salary, you&rsquo;ll have access to an excellent benefits package, including:<ul><li>Tier 1 medical insurance for team member and dependents upon joining (worldwide coverage)</li><li>A positive, productive, and energetic work environment!</li><li>25 days annual holiday</li><li>Global career progression opportunities</li><li>Wellbeing initiatives, regular social events and charitable initiatives to give back to our community</li><li>Office with amazing views on JLT park, lake and Dubai Marina</li><li>Exciting team-building activities</li></ul></div>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</div>

Senior Customer Success Manager – [Spanish Speaking]

FourKites

<div>At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
FourKites is looking for an empathetic and experienced Customer Success Manager to join our team! You will provide the best customer experience by building and nurturing consultative 
relationships with strategic customers in order to achieve high retention rates and maximize value realization. You will have a strong partnership with internal teams as you help your 
customers meet their business objectives. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your 
customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for enabling customers who are delighted in 
their utilization and adoption of our product.
<div>
What you'll be doing: 
<ul><li>Own overall relationship with assigned customers by increasing adoption, driving usage, identifying risk and ensuring retention and satisfaction</li><li>Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of our products and services</li><li>Develop, prepare, and nurture customers for advocacy</li><li>Work with customers to establish critical goals or other key performance indicators, understand their criteria for success and aid them to achieve their goals</li><li>Facilitate quarterly Executive Business Reviews to review goals, progress and opportunities, while asking insightful questions and listening closely to learn the customer's perspective and vision</li><li>Support Sales in identifying and/or developing upsell and cross-sell opportunities to expand the FourKites footprint</li><li>Manage account escalations and advocate customer needs/issues cross-departmentally</li><li>Occasional travel requested for internal team meetings or customer visits</li></ul></div>

About the team:

Our innovative Customer Success Managers are integral to our Operations team and overall customer-centric culture. With their creative problem-solving skills, they have created &quot;raving fans&quot; of FourKites with all of our customers. From implementing round-table events, to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer's satisfaction and retention. 

FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end- 
customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The 
platform is optimized for mobile and equipped with market-leading end-to-end security.

Who you are:
<ul>
<li>At least 3 years of experience working with enterprise customers in a Customer Success 
or Account Management type role at a SaaS company</li>
<li>Organizational, analytical and problem-solving skills with a strong drive for efficiency, 
quality and operational excellence</li>
<li> Supply Chain industry experience preferred</li>
<li>Experience growing customer adoption and preventing customer churn</li>
<li>Exceptional communication skills and emotional intelligence</li>
<li>Strong ability to multitask and prioritize</li>
<li>Demonstrated ability/flexibility to work cross-functionally in a fast-growing company 
where fast-paced change is the norm.</li>
</ul>
Note: Role would require to work in Night Shift

Who we are:

FourKites&reg;, the leader in AI-driven supply chain transformation for global enterprises and pioneer of advanced real-time visibility, turns supply chain data into automated action. FourKites' Intelligent Control Tower&trade; breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily &mdash; from purchase orders to final delivery &mdash; helping 1,600+ global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration.

Working at FourKites

We provide competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe, including:
<ul>
<li>5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work.</li>
<li>Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others.</li>
<li>Opportunities throughout the year to learn and celebrate diversity.</li>
<li>Access to leading AI tools and foundation models, with the freedom to experiment and find creative ways to be more effective in your role</li>
</ul>
And we're always listening for new ways to support everyone in and out of the office.</div>

Senior Customer Success Manager

Kpler

You will help customers achieve their goals, and this is only possible by understanding the users needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM! Your mission is to: <ul> <li>To always maintain a meaningful level of engagement with clients and be the key point of contact for inquiries from clients</li> <li>To organize sessions with the clients to maintain a strong level of engagement</li> <li>Coach users to be experts on our terminal, Excel add-in, API and data integration.</li> <li>Help the commercial teams uncover upsell/cross-sell opportunities based on clients needs.</li> <li>Proactively align client s goals with Kpler s</li> <li>Help to continuously improve the Kpler Customer Success process (knowledge base articles, internal tools, support FAQs, etc.);</li> <li>Ensure that appropriate client contacts, documentation, reviews and projects are added to Salesforce and are up-to-date;</li> <li>You ll be in touch with clients every day either by email, phone, video calls and face to face to help them in a myriad of topics (product usage, new features, support, etc) while always taking into account their individual needs.</li> <li>To enable the client to use the solution at its maximum potential, you ll need to liaise with different teams at Kpler, such as Sales, Product or Engineering</li> </ul>

Informatica

<div>Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Senior Modernization Success Manager
We're looking for a Senior Modernization Success Manager candidate with experience in project management to join our team in Austin, TX (hybrid).
Our Specialized Modernization Customer Success(MSM) team helps customers modernize or transform their data platform using Informatica products and services. As part of this Senior Modernization Success Manager role you will work with account managers, field sales team to creat the modernization delivery scope for IPS led modernization project. You will partner with our customers technical and business executive leadership team to help with post-sales implementation planning, guide customer's technical adoption journey, and enable them to deliver innovation to their end business users. You will also work with the account team to identify opportunities help grow the customer investments. This roles entails a hybrid mix of duties that align with Customer Success, Professional services &amp; Project Management both for driving Delivery and Revenue recognition.
You will report to the Senior Director, Professional Services
Technology You'll Use
Project Management, Delivery Management, Business Development , Customer Success
Your Role Responsibilities? Here's What You'll Do
<ul><li>Collaborate with clients to understand their modernization needs.</li>
<li>Lead the delivery of modernization projects, ensuring they align with client goals and industry best practices.</li>
<li>Develop and maintain project timelines, deliverables, and milestones, effectively managing resources to meet project deadlines.</li>
<li>Act as the main point of contact between clients and internal teams, providing regular updates and addressing any concerns or challenges. &bull; Analyze project data and performance metrics to identify areas for improvement and ensure optimal project outcomes.</li>
<li>Foster strong, long-lasting relationships with clients, becoming a trusted advisor on modernization strategies.</li>
<li>Stay informed about the latest technological trends and advancements, providing insights to clients and internal teams.</li>
<li>Collaborate with cross-functional teams to drive continuous improvement in project delivery processes.</li>
</ul>Role Essentials
<ul><li>Minimum of 5 years of experience in technology, with a focus on modernization projects.</li>
<li>Proven project management experience, lead successful project implementations.</li>
<li>Strong understanding of modernization technologies and best practices.</li>
<li>Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.</li>
<li>Proactive problem-solving abilities and the capacity to adapt to evolving project requirements.</li>
<li>Bachelor's degree in Information Systems, Computer Science or equivalent practical experience.</li>
<li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li>
<li>Minimum 2+ years of relevant professional experience</li>
</ul>Perks &amp; Benefits
<ul><li>Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans</li>
<li>Flexible time-off policy and hybrid working practices</li>
<li>Tuition reimbursement program to support your and personal growth</li>
<li>Equity opportunities and an employee stock purchase program (ESPP)</li>
<li>Comprehensive Mental Health and Employee Assistance Program (EAP) benefit</li>
</ul>We're guided by our DATA values and passionate about building and delivering solutions that accelerate data innovations. We do that by creating an inclusive culture that celebrates and supports diversity. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, Twitter, and Facebook. Informatica. Where data and AI come to life.</div>

Senior Customer Success Manager - Modernization

EverTune

<div>About Evertune: 
Evertune is building the first AI discovery platform for modern marketers. As large language models (LLMs) become the go-to source for recommendations &ndash; we help brands understand exactly what AI is saying about them, where they stand against competitors, and how to show up more often in AI-powered answers. Our platform turns black-box AI behavior into actionable insights, so marketing teams can make faster, smarter decisions that drive growth.
Founded by leaders who helped scale The Trade Desk into the world&rsquo;s leading ad tech platform, we bring deep expertise in digital advertising, data, and high-growth environments. Now, we&rsquo;re pioneering a new category at the intersection of AI, SEO, and brand strategy.
We recently announced our $15M Series A led by Felicis Ventures, with support from Eniac, NextView, Roger Ehrenberg, and leaders from OpenAI, Google, Meta, Uber, and more. This gives us the momentum to move faster and build the first enterprise-grade AI marketing suite.
Backed by top-tier VC investors and trusted by forward-thinking brands,we have the resources to scale &ndash; but what really defines us is our culture. We move fast, think boldly, and believe the best ideas win regardless of title. If you're excited about shaping the future of how brands grow in the age of AI, you&rsquo;ll thrive here. 
Your Team: 
You&rsquo;ll be joining a lean, high-performing go-to-market team during a pivotal phase of Evertune&rsquo;s growth. Our GTM org spans sales, marketing, and customer success &mdash; working together to close business, shape strategy, and scale our client base across both brands and agencies. We operate with urgency, clarity, and trust &mdash; collaborating closely to drive impact for every partner we work with.
This role will sit at the intersection of customer success, product, and strategy. You&rsquo;ll work cross-functionally to support a mix of clients, from enterprise brands and agency partners, playing a key role in how we retain and grow accounts. We&rsquo;re looking for someone who thrives in fast-moving environments, excels at executive communication, and is excited to own revenue outcomes.
As one of the first few senior hires on our CS team, you won&rsquo;t just support clients &mdash; you&rsquo;ll help define the playbook. You&rsquo;ll have direct access to leadership, tight alignment with product and engineering, and a front-row seat to how a venture-backed startup builds in one of the fastest-changing spaces in tech. 
Your Role: 
We&rsquo;re hiring a Senior AI Customer Success Manager in our NYC office to own and expand relationships with high-value customers and agency partners. This is a strategic, client-facing role focused on onboarding, adoption, renewal, and revenue expansion &mdash; with a strong emphasis on building trust, translating insights into action, and identifying new growth opportunities.
You&rsquo;ll be the face of Evertune for your accounts, helping our clients uncover insights, navigate change, and drive measurable business outcomes. While deep SEO or AI expertise isn&rsquo;t required on day one, you&rsquo;ll be expected to quickly ramp up on how brands show up in LLMs &mdash; and how Evertune can help them improve visibility in AI-generated results.
This role is ideal for someone who&rsquo;s owned complex post-sale relationships, understands the nuances of modern marketing teams, and is excited to work closely with product to shape a fast-growing platform.
You must be based in the NYC area and available to work in-office 3x/week at our Flatiron location. 
Responsibilities:<ul><li>
Own the full post-sale customer lifecycle: onboarding, adoption, renewal, and expansion</li><li>
Lead high-touch onboarding experiences that drive time-to-value and platform confidence</li><li>
Serve as a strategic advisor across client stakeholders &mdash; from operators to CMOs</li><li>
Identify and execute on upsell and cross-sell opportunities, including product line expansion and multi-team rollouts</li><li>
Deliver clear, actionable recommendations based on platform insights, client KPIs, and evolving AI/LLM trends</li><li>
Build lasting, trust-based relationships with senior marketing and agency partners</li><li>
Collaborate closely with product and engineering to translate customer feedback into roadmap impact</li><li>
Help shape our CS motion and team operations as we scale</li></ul>
Requirements:<ul><li>
4&ndash;8 years in Customer Success, Account Management, or a similar client-facing SaaS role</li><li>
Proven success owning onboarding, renewals, and revenue expansion &mdash; ideally with a track record of cross-sell or multi-product growth</li><li>
Strong familiarity with marketers, agencies, or brands as stakeholders</li><li>
Executive presence and strong communication skills &mdash; comfortable leading calls, aligning on KPIs, and turning product insights into client action</li><li>
Comfortable operating across multiple accounts and workstreams with a bias for ownership</li><li>
Familiarity with CS tools and workflows (e.g. HubSpot, Notion, Asana, or Gainsight)</li><li>
Based in NYC and available to work in-office 3x/week</li></ul><h3 class="jobSectionHeader">
Nice-to-Haves</h3><ul><li>
Experience supporting or selling into holding companies or agency groups</li><li>
Background in adtech, martech, SEO tools, or content strategy</li><li>
Familiarity with LLMs or AI search trends</li></ul> 
Culture &amp; Values
At Evertune, we&rsquo;re building more than just groundbreaking AI products&mdash;we're building a culture where innovation, ownership, and empathy thrive. Here&rsquo;s what we value:<ul><li>
Collaboration &amp; Kindness: We&rsquo;re ambitious, but never at the expense of being respectful and inclusive.</li><li>
Bias for Action: We move fast, iterate quickly, and prefer learning through doing.</li><li>
Customer Obsession: Our product decisions are anchored in real-world customer needs and feedback.</li><li>
High Standards: We care deeply about quality&mdash;in our code, our design, and our communication.</li><li>
Ownership Mindset: Everyone is trusted to lead initiatives, make decisions, and own outcomes.</li></ul> 
Compensation &amp; Benefits: 
Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks &amp; benefits, and development opportunities at Evertune AI. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Evertune AI employees. It is our expectation that the majority of candidates who are offered roles at Evertune AI will land well within our salary ranges based on these factors.
The expected annual base salary for this role is between $115,000-$140,000, plus stock options and commission-based incentives tied to customer growth, including renewals and account expansion.
This is an exempt position.
Benefits include top-tier Medical/Dental/Vision Coverage, HSA/FSA, Generous Paid Time Off, commuter benefits.
Evertune does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Evertune. Evertune is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Compensation Range: $115K - $140K</div>

Senior Customer Success Manager - AI & SEO

<div><h2 class="jobSectionHeader">Build Your Career at Informatica</h2>

We seek innovative thinkers who believe in the power of data to drive meaningful change. At Informatica, we welcome adventurous, work-from-anywhere minds eager to solve the world's most complex challenges. Our employees are empowered to push their bold ideas forward, and we are united by a shared passion for using data to do the extraordinary for each other and the world.
<h2 class="jobSectionHeader">
Senior Customer Success Manager</h2>

We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.

You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
<h2 class="jobSectionHeader">
Your Role Responsibilities? Here's What You'll Do</h2>

As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul><li>
Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li><li>
Tracking and reporting on implementation and adoption milestones for customer executives.</li><li>
Promoting product capabilities and identifying upsell and cross-sell opportunities.</li><li>
Demonstrating advanced features to deliver measurable business outcomes.</li><li>
Designing ROI metrics to quantify solution impact.</li><li>
Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li><li>
Managing escalations and collaborating with internal teams across functions.</li><li>
Preparing success reports and maintaining thorough documentation of customer interactions.</li><li>
Experience making customers feel valued through quality service.</li></ul>
<h2 class="jobSectionHeader">What We'd Like to See</h2>
<ul><li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li><li>
Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li><li>
Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li><li>
Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li><li>
Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li><li>
Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li><li>
Fluent in English with mandatory proficiency in Arabic.</li></ul>
<h2 class="jobSectionHeader">Role Essentials</h2>
<ul><li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li><li>
BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li><li>
Minimum 8+ years of relevant professional experience</li></ul>
<h2 class="jobSectionHeader">Perks &amp; Benefits</h2>
<ul><li>Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans</li><li>
Flexible time-off policy and hybrid working practices</li><li>
Equity opportunities and an employee stock purchase program (ESPP)</li><li>
Comprehensive Mental Health and Employee Assistance Program (EAP) benefit</li></ul>

Our DATA values are our north star and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, our employees are our greatest competitive advantage. So, if your experience aligns but doesn't exactly match every qualification, apply anyway. You may be exactly who we need to fuel our future with innovative ideas and a thriving culture.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud&trade; that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.&trade;</div>

Principal Customer Success Manager

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