senior customer support manager

Grupo Arlosa Global Services

About the RoleUmm Salal Mohammed is a growing business hub, and at Grupo Arlosa Global Services, we bring that same energy into delivering world class customer experiences. We support global clients through efficient, people driven service operations that prioritize quality, speed, and reliability. We believe customer support is not just a function, it is a strategic advantage.We are looking for a Senior Customer Support Manager who will take full ownership of our customer service operations. This is not just about managing tickets, you will define service standards, improve processes, and lead a high performing support team. You will act as the bridge between customers, operations, and leadership, ensuring every interaction reflects excellence and professionalism.Why Work With UsThe Environment: Our office in Umm Salal Mohammed is designed for productivity and collaboration, with a supportive team culture that values clear communication and continuous improvement.Operational Excellence: We believe great customer support drives business success. You will be empowered to implement systems, processes, and strategies that directly impact customer satisfaction.Modern Tools: We use industry standard CRM and support platforms to ensure efficient workflows, real time tracking, and data driven decisions.Growth: You will have access to leadership development programs and training opportunities to strengthen your management and operational skills.Key ResponsibilitiesService Operations Ownership: Oversee and optimize daily customer support operations to ensure high quality service delivery and efficiency.End to End Support Management: Manage the full support lifecycle from ticket intake and resolution to reporting and continuous improvement.Team Leadership: Lead, mentor, and develop customer support representatives. Conduct regular coaching sessions and performance reviews.Performance Monitoring: Track and improve key metrics such as response time, resolution rate, and customer satisfaction scores.Customer Experience Strategy: Identify areas for improvement and implement initiatives that enhance the overall customer journey.Stakeholder Management: Collaborate with internal teams and communicate insights, ensuring alignment between customer needs and business goals.What We Are Looking ForExperience: 6+ years in customer support, customer service, or BPO environments, with at least 2 years in a leadership role.Leadership: Proven ability to manage teams, improve performance, and drive accountability.Tools: Experience with CRM systems, ticketing platforms, and reporting tools.Communication: Strong English communication skills required for internal coordination and client interaction.Mindset: You are proactive and solutions focused. You balance efficiency with quality and know how to lead teams in a fast paced environment.Job Types: Full-time, PermanentPay: QAR25,000.00 - QAR30,000.00 per monthWork Location: In person

Senior Customer Support Manager

Nemow Technologies W.L.L.

About the Role: Nemow Technologies W.L.L. is seeking a highly analytical and experienced Senior Data and Analytics Manager to lead data initiatives in Umm Salal Muhammad, Umm Salal. This role focuses on turning data into insights, supporting business decisions, and improving overall performance through analytics.Key Responsibilities:<ul><li>Data Management: Oversee data collection, organization, and reporting processes</li><li>Analytics and Insights: Analyze data to generate actionable insights for business improvement</li><li>Performance Tracking: Monitor key metrics and support data driven decision making</li><li>Reporting: Prepare clear and structured reports for stakeholders</li><li>Process Improvement: Support improvements in data systems and analytics workflows</li><li>Team Coordination: Work with internal teams to support data related initiatives</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in data analysis, analytics, or similar roles</li><li>Skills: Strong analytical, problem solving, and communication skills</li><li>Education: Degree in Data Science, IT, Business, or related field</li><li>Technical Knowledge: Familiarity with data tools, reporting systems, and analytics platforms</li><li>Leadership: Ability to manage responsibilities and support team coordination</li></ul>Why Join Us:<ul><li>Technology Driven Role: Be part of a growing technology focused company</li><li>Strategic Impact: Support decision making through data insights</li><li>Career Development: Opportunities for advancement</li><li>Team Environment: Work in a collaborative and professional setting</li></ul>Job Types: Full-time, PermanentPay: QAR18,000.00 - QAR25,000.00 per monthWork Location: In person

Senior Data & Analytics Manager

BG Perennials Landscaping & Trading W.L.L.

About the Role: BG Perennials Landscaping and Trading W.L.L. is seeking an experienced and organized Senior Landscaping Operations Manager to oversee landscaping operations in Umm Salal Muhammad, Umm Salal. This role focuses on managing field operations, improving efficiency, and ensuring quality service delivery across projects.Key Responsibilities:<ul><li>Operations Management: Oversee daily landscaping operations and project activities</li><li>Team Supervision: Manage and support field teams to ensure productivity and quality work</li><li>Project Coordination: Ensure projects are completed on time and meet client expectations</li><li>Resource Management: Monitor use of materials, equipment, and manpower</li><li>Quality Control: Ensure landscaping standards and service quality are maintained</li><li>Performance Tracking: Monitor operations and support improvements</li></ul>What We Are Looking For:<ul><li>Experience: Relevant experience in landscaping, operations, or project management roles</li><li>Skills: Strong leadership, organization, and problem solving skills</li><li>Education: Degree or equivalent experience in related field</li><li>Industry Knowledge: Understanding of landscaping operations and project workflows</li><li>Leadership: Ability to manage teams and oversee operations</li></ul>Why Join Us:<ul><li>Growth Opportunity: Be part of a growing landscaping and services company</li><li>Leadership Role: Take on a key role in operations management</li><li>Career Development: Opportunities for advancement</li><li>Team Environment: Work in a collaborative and professional setting</li></ul>Job Types: Full-time, PermanentPay: QAR12,000.00 - QAR20,000.00 per monthWork Location: In person

Senior Landscaping Operations Manager

Karadano Digital Solutions LLC

About the RoleAt Karadano Digital Solutions LLC, we bring structure, efficiency, and innovation to fast-growing digital operations. Our mission is to build scalable systems that support global clients while maintaining high standards of quality and performance.We are looking for a Senior Operations Manager who can take full ownership of operational strategy and execution. You are not just managing processes, you are building systems that enable teams to perform at their best. You will lead cross functional teams, improve workflows, and ensure that operations run smoothly across all departments.You will act as a key decision maker, working closely with leadership to align operations with business goals while maintaining efficiency and quality at scale.Why Work With UsThe Environment Our office in Umm Salal Mohammed provides a professional and collaborative setting designed to support focus, productivity, and growth.Operational Impact You will play a critical role in shaping how the company operates. Your decisions will directly influence performance, scalability, and long term success.Modern Tools and Systems We use modern platforms and automation tools to streamline workflows, giving you the ability to focus on strategic improvements rather than manual processes.Growth and Leadership You will have the opportunity to lead high performing teams and contribute to executive level decisions, with clear pathways for career advancement.Key ResponsibilitiesOperational Strategy<ul><li>Develop and implement operational plans aligned with company goals</li><li>Monitor performance metrics and drive continuous improvement</li></ul>Process Optimization<ul><li>Identify inefficiencies and implement scalable solutions</li><li>Standardize workflows across departments to improve productivity</li></ul>Team Leadership<ul><li>Lead and mentor operations teams across multiple functions</li><li>Set clear goals, track performance, and provide regular feedback</li></ul>Performance Management<ul><li>Analyze KPIs and operational data to guide decision making</li><li>Ensure service delivery meets quality and efficiency standards</li></ul>Cross Functional Collaboration<ul><li>Work closely with product, engineering, and support teams</li><li>Align operational processes with business and client needs</li></ul>What We Are Looking ForExperience<ul><li>7+ years in operations management, business operations, or similar roles</li><li>At least 2 to 3 years in a senior or leadership position</li></ul>Leadership Skills<ul><li>Proven ability to manage teams and drive performance</li><li>Strong decision making and problem solving skills</li></ul>Operational Expertise<ul><li>Experience in process improvement, workflow optimization, and scaling operations</li><li>Familiarity with digital operations or tech driven environments</li></ul>Communication Skills<ul><li>Strong communication and stakeholder management abilities</li><li>Able to present insights and strategies clearly to leadership</li></ul>Mindset<ul><li>Results driven and highly organized</li><li>Able to balance strategic thinking with hands on execution</li></ul>Job Types: Full-time, PermanentPay: QAR26,000.00 - QAR30,000.00 per monthWork Location: In person

Senior Operations Manager

EF EXPORT

Chief Operating Officer (COO) &mdash; Job DescriptionSummary The Chief Operating Officer (COO) directs day‑to‑day operations, drives operational excellence, and scales organizational processes to deliver strategic objectives across functions (product, engineering, sales, customer success, finance, HR, and operations).Key responsibilities<ul><li>Operational strategy: Translate CEO and board strategy into executable operating plans, KPIs, and measurable initiatives.</li><li>Process design &amp; optimization: Design, standardize, and continuously improve core business processes (product delivery, sales operations, customer onboarding, finance close, procurement, etc.).</li><li>Cross‑functional execution: Coordinate across product, engineering, sales, marketing, customer success, finance, and HR to ensure aligned execution and timely delivery.</li><li>Performance management: Define and track operational KPIs, OKRs, SLAs; implement performance dashboards and regular reviews to drive accountability.</li><li>Scalability &amp; capacity planning: Build scalable operating models, forecast resource needs, and plan organizational capacity for growth and seasonality.</li><li>Talent &amp; organization design: Partner with HR to structure teams, set operating cadences, recruit senior talent, and develop leaders; oversee succession planning.</li><li>Budgeting &amp; cost control: Own operational budget planning and execution, identify cost efficiencies, and manage vendor/partner relationships and contracts.</li><li>Customer operations &amp; experience: Ensure excellent customer experience via streamlined onboarding, support operations, retention programs, and escalation handling.</li><li>Technology &amp; automation: Drive adoption of operational systems (ERP/CRM/BI/Workflow) and automation to reduce manual work and improve data quality.</li><li>Risk &amp; compliance operations: Ensure operational controls, business continuity, incident management, and regulatory/compliance requirements are embedded in operations.</li><li>Program management &amp; transformation: Lead major transformation programs (M&amp;A integration, major product launches, global expansion) with clear milestones and change management.</li><li>Metrics-driven culture: Promote data-driven decision-making, continuous improvement, and operational rigor across the company.</li><li>Stakeholder communication: Report operational performance and risks to CEO and board; present plans, trade-offs, and resource requests.</li><li>Vendor &amp; partner management: Oversee strategic vendor relationships, SLAs, and outsourcing decisions for cost, quality, and risk.</li><li>Day-to-day leadership: Act as second-in-command to CEO, stepping in to resolve cross-functional blockers and critical incidents.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree in business, engineering, operations, or related field; MBA or advanced degree preferred.</li><li>Experience: 10+ years in operations, general management, or functional leadership with progressive responsibility; prior COO, head of operations, or GM experience preferred, especially at similar company stage (startup, scaleup, enterprise).</li><li>Functional breadth: Demonstrated success across multiple functions (product delivery, sales ops, customer success, finance/FP&amp;A, HR).</li><li>Operational excellence: Experience implementing process frameworks, Lean/Six Sigma, OKRs, and scalable operating models.</li><li>Technology fluency: Familiarity with ERP/CRM/BI/automation tools and ability to manage technical teams and vendors.</li><li>Analytical &amp; financial acumen: Strong data-driven mindset, financial modeling, cost management, and KPI design skills.</li><li>Leadership &amp; communication: Proven ability to lead large teams, influence executives, communicate clearly with board/CEO, and manage change.</li><li>Problem-solving &amp; decisiveness: Comfortable with ambiguity, rapid decision-making, and prioritizing trade-offs under pressure.</li><li>Integrity &amp; resilience: High ethical standards and ability to lead through operational crises.</li></ul>Performance metrics / KPIs (examples)<ul><li>On-time delivery rates for major projects and product releases.</li><li>Operational cost as a percentage of revenue and cost-per-customer metrics.</li><li>Customer satisfaction (NPS/CSAT), churn/retention rates, and time-to-resolution for escalations.</li><li>Cycle times (order-to-cash, onboarding completion), process error rates, and automation gains.</li><li>Employee engagement and leadership bench strength.</li><li>Forecast accuracy and variance to budget.</li></ul>Working conditions &amp; travel<ul><li>Office-based leadership role with frequent cross-functional interaction and moderate travel for key customers, partners, and regional teams.</li></ul>Equal opportunity statement (brief)<ul><li>Employer is an equal opportunity employer committed to diversity, equity, and inclusion.</li></ul>Tailoring tips<ul><li>For early-stage startups: emphasize hands-on execution, building processes from scratch, hiring first managers, and high tolerance for ambiguity.</li><li>For scaleups: emphasize establishing repeatable operating cadences, automation, and scaling customer operations.</li><li>For large enterprises: emphasize program management, global process harmonization, and operational governance.</li></ul>Job Types: Full-time, PermanentPay: QAR220.56 - QAR330.95 per hourWork Location: In person

Chief Operating Officer (COO)

CodeFlame Technologies LLC

About the RoleAt CodeFlame Technologies LLC, we bring precision and performance to modern software engineering. We build scalable backend systems that power high impact digital platforms used by global clients. We believe backend engineering is not just about functionality, but about reliability, efficiency, and long term scalability.We are looking for a Senior Software Engineer Backend who can take ownership of core systems and architecture. You are not just writing code; you are designing the foundation that supports entire applications. You will work closely with cross functional teams to transform complex business requirements into secure, high performance backend solutions.You are the technical problem solver in a team of engineers, product managers, and stakeholders, ensuring systems are robust, maintainable, and built for growth.Why Work With UsThe Environment Our office in Umm Salal Mohammed offers a professional and focused workspace designed for productivity and collaboration. We value a culture that supports innovation, continuous learning, and teamwork.Engineering Culture We prioritize clean architecture, code quality, and long term scalability. Engineers are involved in key technical decisions from the start, not just execution.Modern Stack We work with modern backend technologies including Node.js, Python, and Java, supported by cloud platforms like AWS and Azure. Our systems are built using microservices and containerized environments.Growth You will have access to training programs, certifications, and technical workshops to continuously improve your skills and stay current with industry trends.Key ResponsibilitiesSystem Ownership Design, build, and maintain scalable backend systems and services. Ensure performance, reliability, and security across all applications.Architecture and Development Develop APIs, microservices, and distributed systems that support complex applications and integrations.Collaboration Work closely with frontend engineers, DevOps, and product teams to deliver complete and efficient solutions.Code Quality and Mentorship Participate in code reviews and guide junior engineers. Promote best practices in coding, testing, and documentation.Performance Optimization Monitor system performance, troubleshoot issues, and implement improvements to ensure optimal scalability.What We Are Looking ForExperience 5 to 8 years of experience in backend software engineering with exposure to scalable systems and cloud environments.Technical Skills Strong experience in Node.js, Python, or Java Experience with REST APIs and microservices architecture Knowledge of databases such as PostgreSQL, MySQL, or MongoDB Familiarity with Docker and cloud platforms like AWS or AzureProblem Solving Strong analytical thinking with the ability to design efficient and scalable solutions.Communication Ability to clearly explain technical concepts to both technical and non technical stakeholders.Mindset You are practical and results driven. You understand when to build for scale and when to deliver fast, efficient solutions.Job Types: Full-time, PermanentPay: QAR28,000.00 - QAR30,000.00 per monthWork Location: In person

Senior Software Engineer Backend

WebProject UK Ltd

Chief Compliance Officer &mdash; Job DescriptionPosition summary Lead the company&rsquo;s compliance program to ensure adherence to applicable laws, regulations, industry standards, and internal policies; advise executive leadership and the board on compliance risk and drive a culture of integrity and ethical behavior.Key responsibilities<ul><li>Develop, implement, and maintain a comprehensive enterprise‑wide compliance program, including policies, procedures, monitoring, and testing.</li><li>Own compliance governance: set the compliance mandate, reporting lines, committee support, and escalation processes; report regularly to the board and executive team.</li><li>Identify, assess, and prioritize compliance risks across business units and jurisdictions; maintain a compliance risk register and conduct periodic risk assessments.</li><li>Ensure regulatory compliance across applicable areas (e.g., AML/KYC, anti‑corruption/anti‑bribery, sanctions, consumer protection, data privacy, advertising/marketing, financial services regulation) tailored to the company&rsquo;s industry.</li><li>Develop and maintain policies, control frameworks, and standard operating procedures; ensure timely updates for regulatory changes.</li><li>Lead compliance monitoring, testing, and audits; design metrics and dashboards to measure program effectiveness and remediation progress.</li><li>Manage regulatory engagement: prepare filings, respond to inquiries, coordinate exams/inspections, and maintain productive relationships with regulators.</li><li>Oversee third‑party and vendor compliance programs: due diligence, contractual requirements, ongoing monitoring, and remediation.</li><li>Design and deliver training and communications to employees and leaders on compliance obligations, policies, and ethical standards.</li><li>Lead investigations into compliance incidents, coordinate disciplinary actions, remedial measures, and root‑cause analysis.</li><li>Coordinate with legal, risk, internal audit, HR, finance, and business leaders to integrate compliance into business processes and change initiatives.</li><li>Manage compliance technology and data (case management, monitoring tools, reporting systems) and drive automation where beneficial.</li><li>Oversee sanctions screening, transaction monitoring, client onboarding controls, and reporting obligations where applicable.</li><li>Set and manage compliance budget, outside counsel/expert spend, and vendor relationships.</li><li>Foster a speak‑up culture and mechanisms (hotlines, escalation paths) and ensure protection against retaliation.</li></ul>Required qualifications<ul><li>Bachelor&rsquo;s degree in Law, Finance, Business, Compliance, or related field; advanced degree or relevant certification (CAMS, CRCM, CCEP, CISSP for security‑adjacent roles) preferred.</li><li>10+ years of progressive compliance, regulatory, or legal experience with at least 3&ndash;5 years in a senior compliance leadership role.</li><li>Deep knowledge of regulatory frameworks relevant to the industry (financial services, healthcare, tech, fintech, life sciences, etc.).</li><li>Proven experience designing and operating compliance programs, managing regulatory exams, and responding to enforcement matters.</li><li>Strong investigative, analytical, and risk‑assessment skills.</li><li>Excellent communication and stakeholder management skills; proven experience briefing executives and boards.</li><li>Demonstrated ability to work cross‑functionally to implement controls and remediate deficiencies.</li></ul>Preferred qualifications<ul><li>Prior experience as Chief Compliance Officer or Head of Compliance in the company&rsquo;s industry.</li><li>Experience managing AML/KYC, sanctions, cybersecurity/privacy compliance, or sector‑specific regulatory regimes.</li><li>Experience with compliance technology platforms (case management, transaction monitoring, GRC tools) and data analytics.</li><li>Professional certifications (CAMS, CRCM, CCEP, CISSP, or equivalent).</li><li>Experience managing global compliance programs and multi‑jurisdictional regulatory requirements.</li></ul>Working conditions &amp; perks (example)<ul><li>Executive role with regular board and regulator interaction; hybrid or onsite depending on company needs; occasional travel for regulatory meetings or international oversight.</li><li>Competitive executive compensation: base salary, performance bonus, long‑term incentives/equity, benefits, and professional development budget.</li></ul>Sample deliverables<ul><li>Enterprise compliance program, policies, and control frameworks.</li><li>Compliance risk register, monitoring plan, test results, and remediation trackers.</li><li>Regulatory filings, responses to examinations, and remediation plans.</li><li>Training curriculum and records for employees and contractors.</li><li>Third‑party compliance due diligence program and vendor monitoring reports.</li></ul>Interview focus areas<ul><li>Designing and scaling compliance programs and measurable impact.</li><li>Managing regulatory examinations, investigations, and enforcement responses.</li><li>Integration of compliance with onboarding, third‑party risk, and product development.</li><li>Use of compliance tech and data analytics to improve monitoring and reduce false positives.</li></ul>Job Types: Full-time, PermanentPay: QAR202.22 - QAR292.18 per hourWork Location: In person

Chief Compliance Officer

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