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senior project manager

api banking - agile business lead product manager / product owner Jobs in House Corporate M A Lawyer Jobs In House Corporate M A Lawyer Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

api banking - agile business lead product manager / product owner

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product marketing manager

digital senior product owner - crm Jobs in House Corporate M A Lawyer Jobs In House Corporate M A Lawyer Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

digital senior product owner - crm

digital – project manager Jobs in House Corporate M A Lawyer Jobs In House Corporate M A Lawyer Jobs In Arabic Jobs In Abu Dhabi United Arab Emirates

digital – project manager

senior digital product owner

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Senior Digital Product Owner
 
 
 
 
 Location: Abu Dhabi
 
 
 
 
 Summary of role:
 
 
 
 <ul>
 <li>
 The Senior Product Owner will be involved in partnering with the Digital leadership team to develop effective product strategies, visions and execution plans.&nbsp;
 </li>
 <li>
 His/her mission will be to shape and deliver digital solutions that transform customer experiences. For the digital solutions within the portfolio, this individual will define measurable objectives to gain market share, maximize profitability and/or increase customer satisfaction&nbsp;through customer-centred digital experiences.&nbsp;
 </li>
 <li>
 This role will involve working closely with digital business executives as well as ADIB business product owners to achieve sales targets through digital innovation.
 </li>
 </ul>
 
 
 
 Key accountabilities of the roles:
 
 
 
 <ul>
 <li>
 Product Strategy: Define and communicate the product vision and strategy, aligning it with our business goals and customer needs. Define the product portfolio, make major product decisions, enact product roadmaps (which are developed by the product team) and work with the Digital Factory team to set priorities for what will be built and when
 </li>
 <li>
 Roadmap Development: Create and maintain a product roadmap that outlines key features and enhancements over time
 </li>
 <li>
 Requirements Gathering: Collaborate with stakeholders, customers, and market research to gather, document and prioritize product requirements.
 </li>
 <li>
 Journey Design: work closely with Design team to ensure user journey factors all requirement gathered as well as being competitive in market&nbsp;
 </li>
 <li>
 Prioritization: Determine feature priorities based on business value, customer feedback, and market trends.
 </li>
 <li>
 Squad Management: Lead squad ceremonies and ensure thorough understanding of the requirement by all team members.&nbsp;
 </li>
 <li>
 Cross-functional Collaboration: Work closely with cross-functional teams, including developers, designers, and QA, and Project Managers to ensure successful product development and delivery.
 </li>
 <li>
 Release Planning: Plan and coordinate product releases, including setting release goals and timelines.
 </li>
 <li>
 User Stories: Write and maintain user stories and acceptance criteria for development teams.
 </li>
 <li>
 Feedback Management: Gather and incorporate user feedback to continuously improve the product and enhance the journey
 </li>
 <li>
 Metrics and Analytics: Define and track key performance indicators (KPIs) to measure the success of the product.
 </li>
 <li>
 Risk Management: Identify and mitigate risks that may impact the product's success.
 </li>
 <li>
 Stakeholder Communication: Keep stakeholders informed about the product's progress and any changes in strategy or priorities.&nbsp;As well as lead all squad ceremonies&nbsp;
 </li>
 <li>
 Market Research: Stay informed about industry trends and competitive products to make informed decisions
 </li>
 </ul>
 
 
 
 Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
 
 
 
 <ul>
 <li>
 Deep experience in digital product development&nbsp;and marketing ideally in a digital banking environment
 </li>
 <li>
 Exceptional problem skills and data-driven product decision-making; may go beyond application of existing know-how
 </li>
 <li>
 Ability to understand product metrics and make decisions based on them
 </li>
 <li>
 Experience with designing creative, quality consumer products, as well as enabling business capability and objectives through technology
 </li>
 <li>
 Experience in launching a product and managing a live product
 </li>
 <li>
 Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
 </li>
 <li>
 Thought leadership and ability to influence at all levels in the organization
 </li>
 </ul>
 
 
 
 Previous experience:&nbsp;&nbsp;&nbsp;
 
 
 
 <ul>
 <li>
 Minimum 7 to 10 years of total experience including 7+ years of experience in product development and digital banking deliverable&nbsp;
 </li>
 <li>
 Bachelor&rsquo;s degree required, advanced degree a plus
 </li>
 <li>
 Strong strategic thinking and problem-solving skills.
 </li>
 <li>
 Excellent communication and collaboration abilities.
 </li>
 <li>
 Experience of operating within a multi-channel/multi-region brand
 </li>
 <li>
 Knowledge of Lean and Agile software development processes
 </li>
 <li>
 Experience with product management tools (e.g., Jira, Trello ).
 
 &nbsp;
 </li>
 </ul>
</div>

Senior Digital Product Owner

Nagarro

<div>
 
 Job Description
 
 
 
 We are looking for an experienced
 
 Product Owner
 
 (8+ years) to define, prioritize, and deliver
 
 AI-powered products
 
 for the public sector. You will bridge business, data science, and engineering teams&mdash;turning advanced AI capabilities into secure, scalable solutions.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Translate Generative AI strategy into actionable roadmaps and backlog items.
 </li>
 <li>
 Define KPIs and value streams for AI use cases.
 </li>
 <li>
 Prioritize features based on impact, feasibility, and ethics.
 </li>
 <li>
 Collaborate with engineering and data science for compliant delivery.
 </li>
 <li>
 Own and manage product backlog in Jira; ensure clarity and prioritization.
 </li>
 <li>
 Communicate product vision and progress to senior leadership.
 
 
 </li>
 </ul>
 
 Must-Have Skills:
 
 
 
 <ul>
 <li>
 Strong Generative AI fundamentals.
 </li>
 <li>
 Experience with Figma and Miro for visualization.
 </li>
 <li>
 Public sector experience.
 </li>
 <li>
 Arabic language proficiency (verbal &amp; written).
 </li>
 </ul>
</div>

Product Owner – AI Solutions

Abu Dhabi Commercial Bank

<div>
 
 
 Digital Senior Product Owner
 
 
 
 
 
 Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.
 
 
 
 
 
 About the business area
 
 
 
 
 
 The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari&rsquo;ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 We are actively seeking an ambitious professional to join our Retail Banking team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
 
 
 
 
 
 In this role, your key responsibilities include
 
 :
 
 
 
 
 
 <ul>
 <li>
 Digital product Development and Implementation- Identify opportunities for enhancement and innovation across digital channels (internet, mobile, tablet, SMS, wearable, digital TV) to broaden service offerings and elevate Digital Channel services in alignment with business goals.
 </li>
 <li>
 Digital product Usage and Reporting- Plan and coordinate onboarding, usage, and migration initiatives for assigned digital products, ensuring a seamless customer experience and prompt resolution of service issues to protect the bank&rsquo;s reputation. Monitor and analyze product usage metrics and revenue-related KPIs to assess adoption, identify trends, and support data-driven enhancements. Collaborate with analytics, operations, and customer service teams to ensure accurate reporting, timely issue escalation, and continuous improvement of digital product performance.
 </li>
 <li>
 Quality Certification, Audit and Compliance- Ensure that all services meet regulatory requirements such as ISO 9001 certification for internet banking/mobile Banking and product development.
 </li>
 <li>
 People Management- Manage self and team in line with ADCB&rsquo;s people management policies, procedures, processes and practices to ensure adherence and to maximize own and employee contribution to business performance. Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.
 </li>
 <li>
 Policies, Processes, Systems and Procedures- Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.
 </li>
 <li>
 Continuous Improvement- Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the Bank&rsquo;s standards.
 </li>
 <li>
 Customer Service- Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank&rsquo;s required levels of service in all internal and external customer interactions.
 </li>
 </ul>
 
 
 
 
 The ideal candidate should have the following experience
 
 
 <ul>
 <li>
 At least 6 years of experience in delivering projects in alternate delivery channels within a Bank
 </li>
 <li>
 Bachelor&rsquo;s Degree in relevant specialization
 </li>
 <li>
 Project Management Prince II or Project Management Institute (PMI) or Agile (or equivalent) Certification
 </li>
 <li>
 Knowledge of web channels and mobile technologies
 </li>
 <li>
 Planning, analytical and time management skills
 </li>
 </ul>
 
 
 
 
 
 What we offer:
 
 
 <ul>
 <li>
 
 Competitive Salary
 
 : The indicative pay range for this role is AED
 
 45,000 &ndash; AED 55,000
 
 per month. Additionally, all employees are eligible to participate in one of our rewarding variable pay plans.
 </li>
 <li>
 
 Comprehensive Benefits Package
 
 : This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
 </li>
 <li>
 
 Flexible and Remote Working Options
 
 : We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
 </li>
 <li>
 
 Learning and Development Opportunities
 
 : We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
 </li>
 </ul>
 
 
 
 At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
 
 
 
</div>

Digital Senior Product Owner - CRM

IMPETUS EXECUTIVE

<div>
 
 The
 
 Senior Product Specialist
 
 is responsible for designing the products and services,
 
 
 engaging with the technology department in the definition of the business requirements and in shaping the technical and functional specifications for future development. As such, the Senior product Specialist, must have a strong knowledge of the processes and dynamics of the post trade, the relevance of these products for the clients, and the importance that these products have in the overall set of services.
 
 
 
 
 
 
 KEY RESPONSIBILIES
 
 
 
 
 
 
 
 Core Responsibilities
 
 
 
 
 1) Product Management:
 
 
 <ul>
 <li>
 Conduct exploratory market research and user research to validate product
 </li>
 </ul>
 
 hypotheses, and undertake competitor analysis
 
 <ul>
 <li>
 Use (and where relevant engage customer / user advisory boards), user
 </li>
 </ul>
 
 segmentation, personas and problem statements to inform use-centric product
 
 
 design, development and ongoing product improvement decision-making
 
 <ul>
 <li>
 Identify, propose and validate solutions to capitalize on opportunities and propose
 </li>
 </ul>
 
 sustainable product strategy based on specific organization contexts
 
 <ul>
 <li>
 Adopt tailored communication strategies to manage varying stakeholders,
 </li>
 </ul>
 
 requirements and product contexts
 
 <ul>
 <li>
 Link business strategy to product development using roadmaps and product
 </li>
 </ul>
 
 portfolio management, and learn how to use road mapping tools
 
 
 
 2) Product Design and Development
 
 
 <ul>
 <li>
 Analyze and adopt Agile framework(s) including Scrum and MVP frameworks, and
 </li>
 </ul>
 
 create a product roadmap comprising user stories, epics and themes that supports
 
 
 product strategy and iteration throughout the product design and development
 
 
 phases
 
 <ul>
 <li>
 Apply the basic principles of UI/UX design to create user-centric products that
 </li>
 </ul>
 
 align with the product vision
 
 <ul>
 <li>
 Liaise / support internal and external IT development teams in line with product
 </li>
 </ul>
 
 roadmap
 
 <ul>
 <li>
 Select and use various testing methods to validate product design decisions and
 </li>
 </ul>
 
 respond iteratively to user feedback
 
 <ul>
 <li>
 Use prioritization techniques to make strategic product decisions and manage
 </li>
 </ul>
 
 constraints
 
 
 
 3) Bringing Product to market
 
 
 <ul>
 <li>
 Align / support product testing with key internal (Operations, Customer Services,
 </li>
 </ul>
 
 IT, &hellip;) and external stakeholders. To include preparation of outline test cases, test
 
 
 documentation, testing support, &hellip;
 
 <ul>
 <li>
 Prepare overview of the product launch and Go-to-Market strategy (GTM),
 </li>
 </ul>
 
 elements of GTM strategy, product positioning and messaging, and product-launch
 
 
 planning2
 
 
 
 
 
 
 QUALIFICATIONS AND EXPERIENCE
 
 
 
 
 
 <ul>
 <li>
 10+ years of experience in the post trade banking or infrastructure industry
 </li>
 </ul>
 
 Years &amp; Nature of Experience
 
 <ul>
 <li>
 Capability to engage commercially with senior external parties
 </li>
 <li>
 Understanding of the financial market trends and practices
 </li>
 <li>
 Deep knowledge of the product and services of the &ldquo;settlement&rdquo; market layer, as well as of
 </li>
 </ul>
 
 the market and product trends, which also include knowledge of digital technology and its
 
 
 application to the post trade products and services.
 
 <ul>
 <li>
 Digital Assets: Proven experience of design and implementation of digital assets products
 </li>
 </ul>
 
 and services. Knowledge of the various cryptographic languages and DLT/Blockchain.
 
 <ul>
 <li>
 Understanding of applicable regulations such as CPMI IOSCO and CSDR in tis multiple versions (EU, UK, etc.)
 </li>
 <li>
 Track record of having implemented previously product and services, leading both IT
 </li>
 </ul>
 
 implementation (from RFP to supervision of IT platform implementation) both within
 
 
 custodians or preferably within market infrastructures and namely CSDs.
 
 <ul>
 <li>
 Good communication skills (conviction skills and sensitive communication style)
 </li>
 <li>
 Senior presentation skills
 </li>
 <li>
 Fluency (written and spoken) in English, Arabic a plus.
 </li>
 </ul>
 
 
 
 
 
 KEY INTERACTIONS
 
 
 
 
 
 <ul>
 <li>
 Internal Company staff and management, IT department Commercial parties as appropriate
 </li>
 <li>
 Identify appropriate product metrics and success criteria to continuously improve the product, and promote product and organization success
 </li>
 <li>
 Align product development and delivery timeframes to other functional units (Operations, Customer Services, Communications &amp; Marketing, &hellip;)
 </li>
 <li>
 Training and Education
 </li>
 <li>
 Prepare product material (including appropriate user documentation, customer / user
 </li>
 </ul>
 
 advisory board presentations) for internal and external use
 
 <ul>
 <li>
 Prepare / provide internal training for product management team, Operations, Customers
 </li>
 </ul>
 
 Services, &hellip;
 
 
 
 
 
 
 TECHNICAL
 
 
 
 
 
 
 BSc / MSc / MBA qualification(s) Ideally in Computer Science / Information Technology / Information Systems /
 
 
 Engineering, and Business Administration / Financial Management 10+ years practical experience
 
 
 PM1, UX Design, &hellip; Product Management / Product Development experience &amp; qualification(s)
 
 
 10+ years practical experience
 
 
 PMP, PRINCE2, CAPM, AgilePM, Scrum Alliance, &hellip;
 
 
 Program / Project Management experience &amp; qualifications (in particular a deep understanding of Agile methodologies)
 
 
 MS-Office (Excel, Access VB, SQL) MS-Office competency / qualification(s)
 
 
 BI, Python, R Data Analysis &amp; Interpretation
 
 
 10+ years practical experience Capital Markets / Financial Services expertise (in particular Post-Trade
 
</div>

Senior Product Specialist

DICETEK LLC

<div>The Agile Business Lead Product Manager / Product Owner will be the single point of contact from GTB Channels team for API Banking Solutions across Cash Management (Payments, Collections, Virtual Accounts, FX and Accounts). This role will also be responsible for leading strategic solutions, customer handling, platform requirements, design, development, and management of end-to-end API solutions for corporate customers.
The Agile BA-Channel&rsquo;s SPOC should also be able to support with Sales, Advisory for Strategic Client deals, solutions, market research, RFP, Product development and to help evaluate multiple products available globally / locally and identify right one for the Bank. The Agile BA-Channel&rsquo;s SPOC is also expected to have leadership skills and should be able to step into Pre-Sales solutions where needed 
Education &amp; Experience<ul><li>Minimum of 12 years of experience as Product Manager / Product Owner / Business Lead.
</li><li>Proven domain expertise in API banking and rollout experience from leading banks will be considered a mandatory requirement.</li><li>Minimum of 5 years in building solutions for API Banking and Cash Management.
</li><li>Must have experience in Customer focussed API Documentation.
</li><li>Must have experience in building Developer Portal for enhanced API adoption.
</li><li>Must has experience in defining, monitoring API performance for benchmarking and scaling.
</li><li>Must have good understanding of API Authentication and standardizing API requests &amp; responses.
</li><li>Must have experience in working with Sales / Pre-sales / Client Advisory teams for API solutions and Cash Management RFPs&rsquo;.
</li><li>Must have experience in working with Global or Regional Banks in UAE/Middle East.
</li><li>Must have in-depth knowledge of Cash Management solutions at least in 4 of these areas - Payments, Collections, Virtual Accounts, FX, Accounts Management, Liquidity and Treasury.
</li><li>Must have experience in participating in RFP/RFI processes for selecting an Enterprise Level API Banking solution / Cash Management Solutions for Banks/Financial Institutions.</li><li>Must have experience in preparing Business cases, RFP, Use Cases, User Journeys.
</li><li>Must have experience in tracking project milestones, prepare status reports to present at Management Level.
</li><li>Must have minimum of bachelor&rsquo;s degree in engineering / finance / management / computer science.
</li><li>Should have experience in ERP / Host to Host Implementations.
</li><li>Experience with Open Finance / Open Banking / FinTech will be an added advantage.
</li><li>Experience with previous Enterprise level project deliveries for Cash Products - Payments, Cash Flow Forecast, Liquidity, TMS, Direct Debits will be an added advantage.</li><li>Certifications in API Banking, CSPO, CBAP, CSM will be an added advantage.</li></ul></div>

API Banking - Agile Business Lead Product Manager / Product Owner

LEAD Development

Call Centre Executive for Owner Association and Property Management May 28, 2025 Call Centre Executive for Owner Association and Property Management As a Call Centre Executive for the Owner Association and Property Management, you will be responsible for providing excellent customer service to our property owners, residents, and tenants. Your primary objective will be to handle incoming calls, respond to inquiries, resolve issues, and ensure effective communication between all stakeholders. You will play a crucial role in upholding the association and property management's reputation and ensuring a positive experience for all clients. Job Responsibilities <ul><li>Manage incoming calls professionally and promptly, greeting callers courteously and maintaining a friendly and helpful tone during interactions.</li><li>Respond to inquiries and provide support to clients through various communication channels, including emails, chat, social media platforms, and other digital tools.</li><li>Effectively communicate with diverse clients, addressing their concerns and needs.</li><li>Assist owners, residents, and tenants with various inquiries related to their services, maintenance requests, account information, events, payments, amenities, lease agreements, and any other relevant topics.</li><li>Provide accurate and up-to-date information about the properties managed by the association, including rental or sales listings, amenities, and maintenance services.</li><li>Accurately record and maintain detailed records of all interactions, inquiries, and resolutions using the CRM system.</li><li>Proactively send Email and SMS communications to relevant clients for planned events, maintenance, marketing offers., etc using CRM or related software.</li><li>Listen attentively to clients' concerns, complaints, and inquiries and provide timely and appropriate solutions or escalate matters to the relevant departments for resolution.</li><li>Ensure timely follow-up on pending issues to ensure complete client satisfaction and efficient problem resolution.</li><li>Collaborate with property management teams, maintenance staff, and other departments to ensure seamless communication and service delivery.</li><li>Stay updated with the latest association's policies, services, and procedures, property information and communication techniques.</li></ul> JOB DESCRIPTION Key Performance Indicators (KPI's) <ul><li>Customer Satisfaction Score.</li><li>Call Abandonment Rate.</li></ul> Skills, Knowledge & Attributes <ul><li>Strong interpersonal skills, active listening abilities, and empathy towards clients' needs.</li><li>Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously.</li><li>Positive attitude, patience, and a genuine desire to assist and support clients.</li><li>Flexibility to work in shifts, including evenings and weekends, based on the call center's operating hours and property management requirements.</li></ul> Education and Experience Requirements: <ul><li>Fluent in English & Arabic language, with excellent verbal and written communication skills. Additional language will be a plus.</li><li>Previous experience in a customer service or call centre role within the real estate, property management, or owner association industry is preferred.</li><li>Proficiency in using computer systems, CRM software, and other communication tools.</li><li>Bachelor's degree in any related field.</li><li>5 years relevant working experience with at least 3 years' experience as Call Centre Executive in UAE.</li></ul>The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Apply Now Full Name Contact Number Email Address Years of relevant experience Attach CV File types : .doc, .docx, and .pdf File size : up to 5 MBFile types : .doc, .docx, and .pdf File size : up to 5 MB

Call Centre Executive for Owner Association and Property Management

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