senior director

Zoox

<div><div>We are seeking a proactive and results-oriented Senior Director of Talent Acquisition to join our team and play a key role in shaping Zoox&rsquo;s talent acquisition strategy. In this senior leadership position, you will lead a team focused on sourcing and recruiting top-tier talent. Your expertise in creating and executing comprehensive end-to-end talent strategies and systems, combined with your experience leading a diverse talent team, will be essential in ensuring Zoox attracts, hires, and retains exceptional talent.</div>
<h3 class="jobSectionHeader">In this role, you will:</h3><ul>
<li>Create and execute Zoox&rsquo;s end-to-end talent strategy, encompassing our intern program, internal mobility initiatives, and both proactive and reactive external recruiting strategies.</li>
<li>Build and evolve talent processes, from sourcing and recruiting to offer delivery, ensuring seamless execution across all stages of the talent acquisition lifecycle.</li>
<li>Partner with the Manager of HR Technology in the development of talent systems that enhance efficiency and effectiveness, utilizing tools like VNDLY, Lever, Workday, and ServiceNow.</li>
<li>Lead and inspire a high-performing talent organization. Provide coaching, guidance, and mentorship to team members, fostering a culture of excellence, accountability, and continuous improvement.</li>
<li>Serve as a trusted advisor to senior business leaders, influencing talent-related decisions and driving alignment on workforce planning and talent needs.</li>
<li>Keep up-to-date with trends and talent availability in the external market, especially within the tech industry, to ensure Zoox stays competitive in attracting top talent.</li>
<li>Use market insights to guide and refine talent acquisition strategies and decision-making.</li>
<li>Be an active partner on the HR leadership team in creating and driving a comprehensive HR strategy.</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3><ul>
<li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Organizational Development, or a related field.</li>
<li>10+ years of leadership experience in talent acquisition.</li>
<li>2+ years successfully leading cross-functional talent teams at the Senior Director level.</li>
<li>Extensive experience in developing and executing end-to-end talent strategies for sourcing, recruiting, onboarding, and retaining top talent.</li>
<li>Strong familiarity with the external talent market, especially in technology, with a deep understanding of emerging trends in talent acquisition and workforce planning.</li>
<li>Data-driven decision-maker, with experience using KPIs, scorecards, and metrics to measure and optimize talent strategy effectiveness.</li>
<li>Experience with talent acquisition and HR management tools such as VNDLY, Lever, Workday (WD), ServiceNow, and other industry-leading software platforms.</li>
<li>Proven experience in designing and implementing talent processes and systems that scale with the organization&rsquo;s growth.</li>
<li>Exceptional interpersonal and leadership skills, with the ability to build trust and relationships at all levels of the organization.</li>
<li>Strong problem-solving skills, excelling in fast-paced and evolving environments, with the ability to think critically and take decisive action in complex or ambiguous situations.</li>
</ul><div><div>Base Salary Range</div>
<div></div>
<div>There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. A sign-on bonus may be offered as part of the compensation package. The listed range applies only to the base salary. Compensation will vary based on geographic location and level. Leveling, as well as positioning within a level, is determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting is representative of the range of levels Zoox is considering for this position.</div>
<div></div>
<div>Zoox also offers a comprehensive package of benefits, including paid time off (e.g. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.</div>
</div>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Senior Director, Talent

NAPA Auto Parts

<div>Job Summary
The Senior Director of Communications is a strategic leader responsible for developing and executing comprehensive internal and external communications strategies that advance business priorities, strengthen brand reputation, and drive engagement across the organization. This role partners closely with business leadership and collaborates across the broader GPC enterprise to ensure alignment, consistency, and impact in messaging.
The Senior Director oversees corporate communications, public relations, crisis communications, executive communications, internal communications, and organic social media strategy (non-product focused). The role also leads a digital communications team supporting the NAPA Connect platform, ensuring effective content strategy, adoption, and user engagement across digital channels. 
Responsibilities<ul><li>
Develop and execute an integrated communications strategy aligned with business and GPC enterprise objectives.</li><li>
Serve as a trusted advisor to senior leadership on messaging, positioning, and reputation management.</li><li>
Ensure consistent messaging across internal, external, and digital audiences.</li><li>
Align divisional communications efforts with GPC corporate communications strategy and brand standards.</li><li>
Lead development and execution of internal communications strategies that inform, engage, and inspire employees.</li><li>
Partner with HR, Operations, Supply Chain, and Technology teams to support change management, business updates, and organizational initiatives.</li><li>
Oversee messaging for enterprise initiatives, business transformations, and cultural programs.</li><li>
Develop content for leadership communications, town halls, enterprise updates, and employee engagement campaigns.</li><li>
Drive engagement and adoption of internal platforms, including NAPA Connect.</li><li>
Develop executive messaging, presentations, talking points, and strategic narratives for senior leaders.</li><li>
Provide communications counsel to executives to ensure clarity, consistency, and alignment with corporate strategy.</li><li>
Support executive visibility initiatives internally and externally.</li><li>
Prepare leaders for media engagements, public appearances, and internal forums.</li><li>
Lead external communications strategy, including media relations, thought leadership, corporate storytelling, and reputation management.</li><li>
Build and maintain strong relationships with media and industry stakeholders.</li><li>
Develop proactive PR campaigns to support business initiatives, innovation, community engagement, and brand positioning (non-product focused).</li><li>
Manage agency relationships as applicable.</li><li>
Ensure external messaging aligns with GPC corporate positioning and brand standards.</li><li>
Lead organic social media strategy focused on corporate reputation, employer brand, culture, community engagement, and thought leadership.</li><li>
Oversee content governance and messaging consistency across social channels.</li><li>
Partner with Marketing to ensure clear delineation between corporate communications and product/promotional content.</li><li>
Monitor social sentiment and support issues management and crisis response as needed.</li><li>
Leverage analytics to measure engagement, reach, and reputation impact.</li><li>
Develop and maintain crisis communications plans and protocols.</li><li>
Serve as a key advisor during crisis situations, ensuring timely, accurate, and consistent communications.</li><li>
Partner with Legal, HR, Operations, and GPC Corporate Communications on sensitive or high-risk issues.</li><li>
Lead post-incident communications analysis and continuous improvement planning.</li><li>
Lead a digital communications team responsible for content strategy and governance for the NAPA Connect platform.</li><li>
Ensure NAPA Connect supports business objectives through relevant, timely, and engaging content.</li><li>
Drive adoption and usage through targeted campaigns and stakeholder alignment.</li><li>
Establish content standards, governance models, and performance metrics.</li><li>
Utilize analytics to continuously improve digital engagement and communication effectiveness.</li><li>
Act as a strategic partner to business leaders, ensuring communications initiatives directly support operational and commercial objectives.</li><li>
Collaborate closely with GPC Corporate Communications to align messaging, share best practices, and support enterprise-wide initiatives.</li><li>
Foster strong cross-functional relationships across Marketing, HR, Legal, IT, and Operations.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, Marketing, or related field.</li><li>
12+ years of progressive communications experience, including senior leadership roles.</li><li>
Proven experience in corporate communications, media relations, executive communications, crisis management, and social media strategy.</li><li>
Experience leading digital communications teams and managing enterprise platforms.</li><li>
Demonstrated ability to influence and counsel senior executives.</li><li>
Exceptional written, verbal, and strategic communication skills.</li></ul>
Preferred Attributes:<ul><li>
Experience in a multi-location, franchise, retail, or distribution environment.</li><li>
Experience within a publicly traded company or large enterprise organization.</li><li>
Familiarity with enterprise digital platforms similar to NAPA Connect.</li></ul>
Leadership<ul><li>
Embodies the following values: serve, perform, influence, respect, innovate, team.</li><li>
Effectively communicates by motivating and inspiring others through clear and proactive communication.</li><li>
Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.</li><li>
Makes balanced decisions and thinks strategically by being a forward thinker.</li><li>
Develops high-performing teams by providing inclusive leadership, attracting, and developing world-class talent, providing ongoing feedback, and building trust across the organization.</li></ul>
Physical Demands / Working Environment<ul><li>
Comfortable working in an office setting.</li></ul>
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.</div>

Senior Director, Communications

Aspirion

<div>About Aspirion
At Aspirion, our mission is simple and meaningful: to help healthcare providers get paid accurately, quickly, and transparently for the care they deliver. By combining deep human expertise with advanced technology and AI, we are helping make healthcare more affordable and accessible for everyone.
For more than two decades, Aspirion has been a market leader in revenue cycle services, specializing in some of the most complex and high impact areas of reimbursement. From challenging denials and zero balance reviews to aged accounts receivable, motor vehicle accident claims, workers&rsquo; compensation, Veterans Affairs, and out of state Medicaid, we take on the work that others cannot solve and deliver real results for our clients. At the heart of that success is our team. Our teammates are the foundation of everything we do. With more than 1,400 individuals across the organization, we are united by a shared commitment to delivering exceptional outcomes and creating meaningful impact for the hospitals and health systems we serve.
We are building a results driven environment where high performance, collaboration, and continuous growth are expected and supported. The people who thrive here bring a growth mindset, stay open to new technology, and collaborate across teams to solve problems. You will have the opportunity to work alongside a talented and driven team, engage with innovative technology, and play a direct role in solving complex challenges that matter.
Joining Aspirion means more than taking a job. It means being part of a team that is shaping the future of healthcare operations while making a measurable difference for providers and patients alike.
About the Role<ul><li>
The Senior Director is accountable for end to end performance across defined segments of the denials lifecycle, owning throughput, cycle time, quality and revenue outcomes. This role operates within a tech-enabled, functionally specialized model designed to scale through automation, clear ownership, and optimized workflow orchestration. This role ensures alignment across teams, leads large-scale initiatives, and optimizes workflows to improve performance, scalability, and efficiency.</li><li>
Operating at the intersection of strategy and operations, this leader translates business priorities into executable plans that deliver measurable outcomes. The Senior Director drives cross functional execution, ensuring alignment, leading large-scale initiatives, and optimizing workflows to improve performance, scalability, and efficiency. In partnership with Operations, Product, Finance, and Client Success, this role drives end-to-end throughput, revenue realization, and operational excellence.</li></ul>
Impact you will make<ul><li>
Drive end-to-end performance across the denials lifecycle by ensuring work is aligned, streamlined, and executed with clear ownership and accountability</li><li>
Deliver measurable improvements in throughput, cycle time, quality, and revenue realization through workflow optimization and disciplined execution</li><li>
Lead the successful execution and scaling of large, cross-functional initiatives that advance operational capability and business performance</li><li>
Eliminate silos and strengthen coordination across teams, enabling seamless handoffs and consistent outcomes across the lifecycle</li><li>
Build organizational capability by developing leaders, reinforcing accountability, and establishing repeatable, scalable ways of working</li><li>
Enable the business unit to consistently achieve target operating model performance, supporting profitability, efficiency, and long-term growth</li></ul>
What you will do<ul><li>
Drive alignment across functions to ensure seamless end-to-end workflow execution, clear ownership, and accountability</li><li>
Lead and operationalize large-scale, cross-functional initiatives, including automation, workflow redesign, and performance improvement efforts</li><li>
Translate business priorities into clear execution plans, ensuring initiatives move from concept to measurable outcomes</li><li>
Evaluate and optimize workflows to improve throughput, cycle time, quality, and scalability across the denials lifecycle</li><li>
Ensure alignment between workflow statuses, system routing, and functional accountability</li><li>
Identify and resolve bottlenecks, inefficiencies, and gaps in ownership, ensuring work is routed and executed effectively</li><li>
Establish and reinforce performance frameworks and accountability structures to drive consistent, predictable results</li><li>
Partner cross-functionally with Finance, and Client Success to align on priorities, capabilities, and performance expectations</li><li>
Partner with Product and Engineering to scale automation and reduce manual intervention across the lifecycle</li><li>
Monitor performance trends and leverage data to drive decision-making, prioritize efforts, and deliver continuous improvement</li><li>
Monitor automation performance, identify failure points, and drive rapid resolution to maximize throughput</li><li>
Build and scale a high-performing leadership structure, including Directors, Managers, and Supervisors</li><li>
Establish clear performance expectations, productivity standards, and accountability frameworks across all levels</li><li>
Drive organizational design and role clarity to support scalable growth</li><li>
Drive adoption and performance of AI enabled workflows of new processes, tools, and capabilities to ensure sustainable change and long-term scalability</li><li>
Operate and diagnose in parallel&mdash;delivering results while identifying structural gaps in workflows, ownership, and system design</li></ul>
What you will bring<ul><li>
Strong strategic and operational leadership capability with a demonstrated ability to translate business priorities into executable plans and measurable outcomes</li><li>
Proven ability to lead large-scale, cross-functional initiatives and drive alignment across Operations, Product, Finance, and Client Success</li><li>
Deep expertise in end-to-end revenue cycle management, with a strong focus on denial management, payer dynamics, and performance drivers</li><li>
Strong financial and business acumen with the ability to connect operational performance to revenue, cost, margin, and overall business outcomes</li><li>
Experience designing, optimizing, and scaling operating models, workflows, and organizational structures to support growth and efficiency</li><li>
Data-driven mindset with the ability to leverage KPIs, dashboards, and performance insights to drive decision-making, prioritization, and continuous improvement</li><li>
Proven ability to lead organizational change and transformation, including driving adoption of new tools, workflows, and capabilities at scale</li><li>
Strong analytical and problem-solving skills with the ability to identify trends, uncover root causes, and implement sustainable solutions</li><li>
Executive presence with strong communication and influencing skills, capable of driving alignment and accountability across senior stakeholders without direct authority</li><li>
Demonstrated ability to build, lead, and develop high-performing teams and leadership bench strength</li><li>
Ability to operate effectively in ambiguous, fast-paced environments, making sound decisions with incomplete information while maintaining forward momentum</li><li>
Experience operating within or designing functionally specialized operating models that align work to the right role, at the right time, supported by technology</li></ul>
What we would like to see<ul><li>
Bachelor&rsquo;s degree in Healthcare Administration, Business, Finance, or a related field preferred</li><li>
8-12+ years of experience in Revenue Cycle Management, with deep expertise in denial management</li><li>
Experience leading multi-functional teams or end-to-end operational segments</li><li>
Proven track record of driving large-scale operational or transformational initiatives</li><li>
Experience partnering with Product, Finance, and Client Success in a cross-functional environment</li><li>
Strong understanding of payer dynamics, denial trends, and revenue cycle performance drivers</li><li>
Experience operating in a metrics-driven, performance-focused environment</li><li>
Demonstrated ability to drive workflow optimization and process improvement at scale</li></ul>
Core expectations<ul><li>
Demonstrate integrity and ethics in day-to-day tasks and decision making, operate effectively in the environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities</li><li>
Support Compliance Program by adhering to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; this includes becoming familiar with Code of Ethics, attending training as required, notifying management when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations</li><li>
US remote-based colleagues are not permitted to work from a location outside of the United States, at any time, without prior, written approval.</li></ul>
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.
Aspirion is an Equal Opportunity Employer and does not discriminate on the basis of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law.</div>

Senior Director, Denials

Qiddiya Investment Company

<div>Qiddiya Investment Company is looking for a highly experienced Senior Director - HSE to lead and oversee the Health, Safety, and Environment functions within our dynamic organization. This leadership role is critical to ensuring the highest standards of safety and environmental management across all company operations and projects.
The Senior Director - HSE will be responsible for developing strategic initiatives, ensuring compliance with all local and international HSE regulations, and cultivating a proactive safety culture that supports Qiddiya's commitment to operational excellence.
Key Responsibilities<ul><li>
Lead the development and execution of the company&rsquo;s comprehensive HSE strategy aligned with business objectives.</li><li>
Ensure compliance with applicable HSE laws, regulations, and industry standards.</li><li>
Conduct risk assessments and implement effective mitigation strategies to minimize incidents and environmental impact.</li><li>
Establish and maintain HSE policies, procedures, and standards across all departments.</li><li>
Drive continuous improvement in HSE performance through training, audits, inspections, and incident investigations.</li><li>
Collaborate with project teams and stakeholders to embed HSE considerations into all operational processes and decision-making.</li><li>
Represent Qiddiya in dealings with regulatory bodies, contractors, and external partners on HSE matters.</li><li>
Monitor HSE metrics and report performance to senior management, recommending corrective actions as needed.</li><li>
Promote employee engagement and awareness programs related to health, safety, and environmental responsibility.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Occupational Health &amp; Safety, Environmental Science, or related field; advanced degree preferred.</li><li>
At least 15 years of progressive leadership experience in HSE within large-scale industrial, construction, or development projects.</li><li>
In-depth knowledge of HSE legislation, standards, and best practices relevant to the region and industry.</li><li>
Proven capability in developing and managing successful HSE programs and initiatives.</li><li>
Strong leadership and communication skills with the ability to influence at all organizational levels.</li><li>
Professional certifications such as NEBOSH, IOSH, or equivalent are highly desirable.</li><li>
Demonstrated ability to lead incident investigations and implement effective corrective actions.</li><li>
Experience working within multicultural and multidisciplinary teams.</li><li>
Ability to work under pressure and handle multiple priorities effectively.</li></ul> 

Benefits 
Attractive compensations and benefits package</div>

Senior Director- HSE (SPA5)

Marlins

<div><div>Position Summary:</div><div>
The Miami Marlins Mission is &ldquo;To Champion a winning culture with one goal in mind: Sustainable Success.&rdquo; We cultivate a culture where we are fierce competitors, bold innovators, unwavering teammates, and forward thinkers. 
</div><div>
The Senior Director, Ticket Sales is a full-time leadership position responsible for driving revenue growth through the oversight, development, and performance management of the Premium Sales and Business Development teams as well as over a Manager of Membership Sales (Inside Sales). This role serves as a coach and strategic leader, ensuring teams consistently meet and exceed sales goals while developing a first-class sales culture and talent pipeline within the organization. 
</div><div>
The Senior Director will be accountable for team performance, sales strategy execution, and cross-departmental collaboration, with a strong emphasis on professional development, accountability, and sustainable revenue growth while reporting directly the Vice President, Ticket Sales &amp; Service.</div><div> 
</div><div>
Essential Functions: 
 
 Leadership &amp; Team Management 
 
<ul><li>Directly manage and coach the Premium Sales and Business Development teams as well as a Manager of Membership Sales</li></ul> 
<ul><li>Recruit, onboard, train, and develop sales staff with a focus on long-term career growth</li></ul> 
<ul><li>Establish clear expectations, performance benchmarks, and accountability standards for all team members</li></ul> 
<ul><li>Conduct regular one-on-one meetings, team meetings, call reviews, and performance evaluations</li></ul> 
<ul><li>Foster a competitive, positive, and collaborative sales culture aligned with the Miami Marlins&rsquo; values</li></ul> 

Sales Strategy &amp; Revenue Generation 
 
<ul><li>Help to lead sales strategy of all Membership and Premium sales campaigns</li></ul> 
<ul><li>Lead the execution of sales strategies for the Premium Sales, Business Development, and Membership Sales teams</li></ul> 
<ul><li>Ensure teams consistently meet or exceed individual and departmental revenue goals and KPIs</li></ul> 
<ul><li>Analyze sales data, sales pipelines/funnels and performance metrics to identify trends, opportunities, and areas for improvement for both the department and individual reps</li></ul> 
<ul><li>Partner with the Vice President, Ticket Sales and Service, to set sales goals, forecasts, and revenue targets</li></ul> 

Coaching &amp; Development 
 
<ul><li>Actively coach sales techniques including B2B and B2C selling, prospecting, cold calling, appointment setting, presentations, and closing for the Membership Sales and Business Development teams as well as the Ticket Sales and Service department</li></ul> 
<ul><li>Provide real-time feedback through call monitoring, Live sales calls, and appointment observations</li></ul> 
<ul><li>Develop and implement ongoing training and onboarding programs for new hires and tenured staff</li></ul> 
<ul><li>Prepare high-performing team members for advancement within the organization</li></ul> 

Operational Excellence 
 
<ul><li>Oversee daily sales activity standards including outbound calls, leads converted, appointments, and pipeline management</li></ul> 
<ul><li>Ensure accurate and consistent CRM usage across all sales teams &ndash; Salesforce experience preferred</li></ul> 
<ul><li>Collaborate with Marketing, Ticket Operations, Service and Group Sales teams to optimize the sales process</li></ul> 
<ul><li>Assist in planning and execution of sales events and prospecting events</li></ul> 

Qualifications &amp; Requirements 
 
<ul><li>Results-oriented mindset with a passion for sales, leadership, and talent development</li></ul> 
<ul><li>Proven Director-level or above ticket sales leadership and people-management experience in professional sports</li></ul> 
<ul><li>Ability to motivate, coach, and hold a team accountable to performance standards</li></ul> 
<ul><li>Strong organizational, time-management, communication, and analytical skills</li></ul> 
<ul><li>Comfortable working traditional MLB office hours plus nights, weekends, and events, and holidays as needed</li></ul> 
<ul><li>Strong presentation skills with the ability to coach others on face-to-face selling</li></ul> 
<ul><li>Proficient in CRM systems and Microsoft Office (ProVenue, Salesforce, Tableau experience a plus)</li></ul> 

Suggested Education &amp; Experience Guidelines 
 
<ul><li>Bachelor&rsquo;s degree from an accredited college or university
</li></ul> 
<ul><li>Minimum of 4-6 years of successful ticket sales management experience in professional sports</li></ul> 
<ul><li>Demonstrated history of meeting or exceeding revenue goals as both an individual sales contributor and manager</li></ul></div><div> 
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.</div></div>

Senior Director, Ticket Sales

Catholic Charities

<div>Description 
 
Job Description 
Position Summary: The Senior Director of Marketing and Communications provides strategic leadership for all marketing, communications, branding, and public relations efforts of Catholic Charities of the Archdiocese of New York (ADNY), a mission driven nonprofit provider serving vulnerable individuals and families across the Archdiocese of New York. This role is responsible for elevating the organization&rsquo;s visibility, advancing its mission and values, supporting fundraising and service delivery goals, and ensuring consistent, compelling messaging across all platforms.
Grounded in Catholic values, the Senior Director will work closely with the CEO, development, programs, and external partners to communicate impact, inspire engagement, and strengthen the organization&rsquo;s reputation as a trusted provider, advocate and steward of donations. 
Essential Duties and Responsibilities 
Strategic Leadership<ul><li>
Develop and implement a comprehensive mission consistent marketing and communications strategy that is fully aligned with Catholic Charities&rsquo; organizational, service delivery and funding priorities.</li><li>
Serve as a senior advisor to Catholic Charities&rsquo; CEO, and Board on communications strategy, reputation management, and public messaging.</li><li>
Ensure brand consistency, tone, and visual identity across all communications.</li></ul> 
Marketing &amp; Brand Management<ul><li>
Oversee brand positioning and storytelling that reflects Catholic Charities&rsquo; organizational values, the dignity of the human person, and our commitment to serving those in need.</li><li>
Supported by the Director of Marketing, oversee marketing campaigns that promote program growth, public awareness, advocacy, and fundraising initiatives.</li><li>
Provide guidance and oversight of creative development across print, digital, video, and social media platforms that ensures consistent messaging across all marketing and development efforts.</li></ul> 
Communications &amp; Public Relations<ul><li>
Lead the development of a comprehensive media strategy that allows for measurable targets and objectives.</li><li>
In collaboration with the CEO and with the support of an outside public relations consulting firm, ensure consistency in marketing communications and public relations efforts.</li><li>
Lead internal and external communications, including organizational announcements, executive communications, speeches, and presentations.</li><li>
Serve as point person for media relations, including press outreach, media inquiries, interviews, and crisis communications.</li><li>
Draft and review press releases, op-eds, talking points, and messaging for CEO and board members.</li><li>
Work collaboratively with the Communications team at the ADNY to ensure consistent messaging on issues related to the Archbishop and other Archdiocesan support for Catholic Charities programs and services.</li></ul>
Digital Strategy<ul><li>
Collaborate with the development team to execute a specialized digital strategy utilizing SEO, social engagement and social tools, influencer relations, email newsletter engagement and social tools.</li><li>
Analyze digital performance metrics to evaluate and optimize reach, engagement, and conversion.</li></ul> 
Fundraising &amp; Development Support<ul><li>
Collaborate closely with the Development team to support fundraising campaigns, donor communications, stewardship materials, and grant-related communications.</li><li>
Produce compelling impact narratives, annual reports, case statements, and donor-facing materials.</li></ul>
Internal Communications<ul><li>
In collaboration with the Catholic Charities Human Resources team, strengthen internal communications to ensure staff are informed, engaged, and aligned with organizational goals.</li><li>
Support change-management initiatives with clear and timely communication.</li></ul> 
Team &amp; Vendor Management<ul><li>
Lead, mentor, and manage a high-performing marketing and communications team that delivers on clear and consistent performance goals and objectives.</li><li>
Oversee relationships with external vendors, agencies, freelancers, and consultants.</li><li>
Manage departmental budget and resources effectively.</li></ul> 
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Please note that additional night and weekend hours will be required to meet deadlines and attend events. 
Working conditions and physical demands
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.<ul><li>
Remain in a stationary position at a workstation and use a computer at least 50% of the time.</li><li>
Travel for outreach, events and meetings at least 30% of the time using vehicle or public transportation, traverse city streets, ascend/descend stairs, and be exposed to outside weather conditions.</li><li>
Engage with the public in social environments.</li><li>
Work under demanding conditions such as deadlines and project challenges.</li></ul> 
Qualifications
Education and/or experience required:
Required<ul><li>
Bachelor&rsquo;s degree in Marketing, Communications, Journalism, Public Relations, or a related field.</li><li>
Minimum of 8&ndash;10 years of progressive experience in marketing and communications, with senior leadership experience.</li><li>
Demonstrated experience developing and executing organization-wide communications strategies.</li><li>
Strong writing, editing, and storytelling skills for diverse audiences.</li><li>
Experience working with media, senior executives, boards, and external stakeholders.</li><li>
Commitment to the mission and values of a Catholic nonprofit organization.</li></ul>
Preferred<ul><li>
Experience in a nonprofit, social services, healthcare, faith-based, or public-sector organization.</li><li>
Familiarity with Catholic social teaching and Church-affiliated institutions.</li><li>
Experience supporting fundraising and donor communications.</li><li>
Master&rsquo;s degree in a related field.</li></ul> 
Skills, Licenses, and/or competencies required:<ul><li>
Strategic thinking and leadership</li><li>
Mission-driven storytelling</li><li>
Media relations and crisis communications</li><li>
Team development and collaboration</li><li>
Cultural sensitivity and pastoral awareness</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul> 
Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.</div>

Senior Director of Marketing

Phamily

<div>Senior Director, Service Delivery

Location: New York City or Chicago

Job Type: Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling)

Travel Expectations: up to 50%

Job Reports To: Vice President, Product

On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000, with additional upside potential in 2026
<h3 class="jobSectionHeader">
About Jaan Health/Phamily
</h3>Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Key Responsibilities:

We are seeking a Senior Director of Service Delivery to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care. This leader will operate at the intersection of implementation, operations, product, and professional services, driving measurable outcomes in patient impact, client satisfaction, and multi-million dollar revenue growth.

This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment&mdash;where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI.

In this role you will:
<ul>
<li>Operational Leadership &amp; Execution:
</li><li>Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.</li>
<li>Client &amp; Partner Leadership (Client-Facing):
</li><li>Product &amp; Technology Integration:
</li><li>Team Leadership &amp; Talent Development:Lead and scale high-performing, cross-functional teams (direct and indirect)&mdash;including delivery managers, project managers, interoperability analysts, and technical solutions consultants&mdash;fostering a culture of accountability, ownership, and continuous development across distributed operations.</li>
<li>Metrics, KPIs &amp; Continuous Improvement:
</li><li>Playbook Creation &amp; Operational Innovation 
Build repeatable, scalable playbooks for service delivery excellence&mdash;balancing near-term execution with long-term strategic design in a rapidly evolving environment.</li>
</ul>
Requirements:
<ul>
<li>Expertise: 10+ years of senior leadership experience in consulting, business process outsourcing (BPO), healthcare operations, population health, care delivery, or similar, including leadership roles with ownership of delivery and financial performance (e.g., P&amp;L ownership, utilization, margin). Prior success and experience in a startup, high-growth environment.</li>
<li>Proven Builder &amp; Scaler: Demonstrated hands-on, roll up your sleeves, and success designing and scaling tech-enabled service delivery models that drive measurable business and clinical outcomes.</li>
<li>Commercial Orientation: Strong commercial driver mindset with a track record of contributing to or owning multi-million dollar revenue growth, client implementation, expansion, and retention.</li>
<li>Client-Facing Leadership: Extensive experience working directly with healthcare clients, partners, or stakeholders, and influenced at the C-level and Board of Directors.</li>
<li>Operational Excellence: Drives execution in ambiguous, fast-paced environments by establishing structure, lean program management, clear plans and KPIs, enforcing accountability, maintaining attention to detail, and ensuring organized, end-to-end delivery of complex enterprise projects..</li>
<li>Grit Leadership: Thrives in high-pressure, ambiguous environments; demonstrates grit, resilience, and &quot;smart hustle&quot; to navigate challenges and deliver results. Experience building, managing, and developing high-performing delivery teams (managing large teams), including performance management and talent development.</li>
<li>Growth Mindset &amp; Adaptability: Embodies a growth mindset&mdash;continuously learning, iterating, and adapting as business needs evolve in a fast-paced, changing environment.</li>
<li>Data-Driven &amp; Analytical Operator: Strong analytical skills with experience leveraging data, KPIs, and performance metrics to drive operational decisions and improvements.</li>
<li>Cross-Functional &amp; Technical Fluency: Experience partnering with Product, Engineering, and Data teams; familiarity with clinical workflows, EHR systems, and digital health platforms preferred.</li>
</ul>
We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

You are both a playbook builder and executor&mdash;able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.

Our expectations are grounded in how we work and lead every day:
<ul>
<li>Care &ndash; You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable, and you make decisions that support both long-term impact and sustainable growth.</li>
<li>Curiosity &ndash; You ask &quot;why,&quot; challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact&mdash;especially when faced with constraints or limitations.</li>
<li>Clarity &ndash; You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.</li>
<li>Co-Creation &ndash; You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem&mdash;not working in silos.</li>
<li>Craftsmanship &ndash; You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.</li>
</ul>
Compensation &amp; Benefits:
<ul>
<li>High Earning Potential: Competitive base salary based on experience, complemented by a performance-driven bonus structure. On-target earnings (OTE) for this role range from $225,000 to $285,000, with additional upside potential in 2026.</li>
<li>Equity: High performers also have the potential to earn options at Phamily.</li>
<li>Medical, dental, and vision coverage for employees and dependents at a nominal cost</li>
<li>Paid Time Off: Starting at 12 accrued vacation days/year, up to 9 accrued sick days/year, 12 holidays, and 2 give-back days</li>
<li>HSA and FSA account options</li>
<li>401(k) Eligibility after 6 months of full-time employment; company matches 100% of the first 3% you contribute and 50% of the next 2% you contribute.</li>
<li>Collaborative, mission-driven work environment</li>
</ul>
Jaan Health and Phamily provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</div>

Senior Director, Service Delivery

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