senior field service engineer

Boston Dynamics

<div><div>Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.</div><div></div><div>
As a Field Service Engineer, you will help to strengthen our world-class service and support efforts to meet the demands of our North American customers. Every day, you will work to support our advanced Warehouse Robotics in the field at customer worksites to deliver end-to-end customer-driven solutions. To thrive in this role, you must have exceptional technical capabilities, deep empathy for our customers, and familiarity with field service roles. You must be independent, decisive, and maintain a high attention to detail. Our ideal candidate must have a high threshold for travel, and the knowledge, experience, and willingness to help us formalize and build a strong foundation of field service for which we can expand upon.</div><div></div><div>
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring viral videos on YouTube have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.</div><div>
Day-to-Day Activities</div><ul><li><div>
Perform emergency repairs, installations, site integrations, routine maintenance, and general technical service and support for our western regional customers.</div></li><li><div>
Collaborate across Sales, Engineering, and Service Operations to drive technical solutions and resolve customer issues quickly and efficiently.</div></li><li><div>
Ensure world-class support outcomes - Customer Satisfaction (CSAT), issue resolution time, and first-time-fix metrics.</div></li><li><div>
Document and complete service administration activities promptly in our CRM.</div></li></ul><div>
Desired Skills</div><ul><li><div>
Prior experience in a role delivering high quality, highly reliable, and highly responsive field service.</div></li><li><div>
Support experience with highly specialized and complex platform technology.</div></li><li><div>
Customer management and communication skills with demonstrated experience in a customer support environment.</div></li><li><div>
Track record of achieving successful support outcomes tracking metrics such as issue resolution time, response time, and customer satisfaction.</div></li></ul><div></div><div>
Field technicians with experience in other industries are encouraged to apply.</div><div>
Travel</div><div>
Ability to travel up to 80% of the time, predominantly in California and Arizona.</div><div></div><div>
If you are a Colorado or California resident and this role is located in, or would be performed remotely from, Colorado or California, you may be eligible to receive additional information about the compensation and benefits for this role upon request. You may contact tahelp@bostondynamics.com for assistance.</div><div></div><div>
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position.</div></div>

Senior Field Service Engineer

ASML

<div>Introduction to the job
As our Senior Field Service Engineer, you will be an integral part of a team of engineers who assist our Customer Support (CS) organization install, repair and maintain ASML systems at customer sites. You will ensure that our chipmaking systems work as they should &ndash; and be part of the technology innovation that&rsquo;s moving the world forward.
You will be a technical expert who will work with coworkers, customer &amp; field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.
This position reports to the Site Manager, but you will also be part of the larger Customer Solutions &amp; Support sector &ndash; where the in-fab installation and optimization of ASML products happens .
Role and responsibilities<ul><li>
Install equipment at customer&rsquo;s locations, including equipment with new features, unload components, inspect for damage, assemble, align and test.</li><li>
Analyze applicability, accuracy and adherence to design specifications.</li><li>
Evaluate and diagnose problems and make appropriate repairs, escalating when necessary.</li><li>
Answer customer questions and assist customers in a professional manner.</li><li>
Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.</li><li>
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis.</li><li>
Provide appropriate support and assistance to less experienced ASML personnel as necessary.</li></ul>
Education and experience
To help us tackle the technical challenges we face, you&rsquo;ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you&rsquo;ll need:<ul><li>
Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience</li><li>
At least 6 years of experience working in the semiconductor industry is required.</li><li>
At least 6 years of experience in the installation, qualification, repair and maintenance of ASML systems at customer sites is highly preferred.</li><li>
At least 6 years of experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software is preferred.</li></ul>
Skills
Working at the cutting edge of tech, you&rsquo;ll always have new challenges and new problems to solve &ndash; and working together is the only way to do that. You won&rsquo;t work in a silo. Instead, you&rsquo;ll be part of a creative, dynamic work environment where you&rsquo;ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You&rsquo;ll have the flexibility and trust to choose how best to tackle tasks and solve problems.
To thrive in this job, you&rsquo;ll need the following skills:<ul><li>
Work according to a strict set of procedures within the provided timelines</li><li>
Knowledge of Safety Procedures</li><li>
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software.</li><li>
Can observe and respond to people and situations and interact with others encountered in the course of work.</li><li>
Can learn and apply new information or skills.</li><li>
Must be able to read and interpret data, information, and documents.</li><li>
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.</li><li>
Ability to complete assignments with attention to detail and high degree of accuracy.</li><li>
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.</li><li>
Result driven-demonstrate ownership and accountability.</li><li>
Identifies bottlenecks and drives improvements.</li><li>
Work independently or as part of a team and follow through on assignments with minimal supervision.</li><li>
Demonstrate open, clear, concise and professional communication.</li><li>
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.</li></ul>
Other information<ul><li>
Preferred candidate is currently employed in the CU CS FIELD US sector.</li><li>
Position will require travel up to 25% for training. After training, travel will be minimal.</li><li>
Position will require access to customer site locations.</li><li>
Ability to work flexible shifts including nights, weekends and holidays. The person in this position will be mentoring on-shift engineers. Flexibility in availability is required.</li><li>
Willingness to continue learning and growing in a professional environment is necessary.</li><li>
Work is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safety.</li><li>
Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.</li><li>
Position works under the direction of a Manager or Supervisor.</li></ul>
Physical Demand of the job:<ul><li>
Shift: compressed work week schedule (12hr shifts, 7am/pm-7pm/am).</li><li>
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.</li><li>
Occasionally lift and/or move up to 20 pounds.</li><li>
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.</li></ul>
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. &sect; 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.<h2 class="jobSectionHeader">
Diversity and inclusion</h2>
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.<h2 class="jobSectionHeader">
Request an Accommodation</h2>
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company&rsquo;s reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML&rsquo;s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.</div>

Senior Field Service Engineer - EUV

<div>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
This Position reports to:
Automation Engineering Manager 
Your role and responsibilities
 
 
In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines for Distributed Control Systems / Safety Systems / Substation Automation Systems with expertise in 800xA with AC 800M, ABB Infi90/S+ and/or other ABB Control Systems. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance. 
 
The work model for the role is: {Onsite/hybrid}
 
 
This role is contributing to the Process Automation Energy Industries division in Abu Dhabi, UAE. Main stakeholders are customers, contractors, suppliers, project managers, and engineering colleagues within ABB. 
 
You will be mainly accountable for:<div></div><div><ul><li>
Contributing to customer satisfaction by planning and executing service work as per customer order and expectations and ensuring customer retention by delivering superior customer experience.</li><li>
Performing complex field service tasks, identifying and resolving high level technical problems, and making analysis through remote or on-site activity in service categories and products for which they are certified to perform, and providing advice and recommendations both internally and to customers within own area of expertise.</li><li>
Planning and preparing site work for larger project team and managing related subcontractors at site, coaching technicians and engineers and supervising complex site activities.</li><li>
Identifying improvement needs and potential solutions for them in the way of working and the products in question and drives improvement actions in own area of responsibility. Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.</li></ul>
Qualifications for the role
<ul><li>Hand-on and extensive field services experience in Automation industry is a Must-have for the role.</li><li>
You are highly skilled in ABB 800xA with AC800M/Symphony Plus (S+) systems and have experience working with ICSS and/or PMS/SCMS automation systems in the Oil &amp; Gas and Power &amp; Water market</li><li>
You have over 5 years of experience in the automation field, working in ICSS and/or PMS/SCMS systems with ABB control systems</li><li>
You are proficient in industrial communication protocols like IEC 61850, Modbus, Profibus, OPC, IEC 101, IEC 104, Profibus, between ABB automation systems and external systems or field devices as applicable</li><li>
Possess an enhanced knowledge of ABB 800xA with AC 800M/Symphony Plus, and industrial networking and cybersecurity solutions for control systems</li><li>
You are passionate about customer collaboration and have good communication skills</li><li>
Degree in Engineering with demonstrated expertise in automation systems and process applications across the Oil &amp; Gas and Power &amp; Water industries</li><li>
You are at ease communicating in English with internal teams, customers, and external stakeholders</li></ul></div><div>
What's in it for you?
 
We want you to bring your full self to work&mdash;your ideas, your energy, your ambition. You&rsquo;ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates an impact you can see and feel, every day. 
 
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. 
 
Run What Runs the World. 
 
#ABBCareers 
 
#RunwithABB 
 
#Runwhatrunstheworld 
More about us
ABB&rsquo;s Energy Industries division is enabling safe, smart, and sustainable projects and operations for businesses across the oil, gas, chemicals, power generation, life sciences and 
water sectors. Driving integrated solutions that automate, digitalize, and electrify industry we connect our people and technology to help our customers adapt and succeed. With 
over 50 years domain expertise, we continue to innovate and reshape traditional approaches across the energy sector. Our technologies and solutions are designed to create value, improving operational efficiency and productivity, enhancing safety and minimizing risk. We support the development of new and renewable energy models - enabling energy efficient and low carbon operations across traditional industries.
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</div>

Proterial

<div>Location:
Abu Dhabi, Abu Dhabi, United Arab Emirates
Job ID:
R0082057
Date Posted:
2025-08-13
Company Name:
HITACHI ENERGY SYSTEMS LLC
Profession (Job Category):
Engineering &amp; Science
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity 
 
This role is responsible for encompassing the performance of aftermarket services and support for the installed base, as well as High Voltage Products (GIS, LTB, AIS, GCB &amp; Power Quality) maintenance services to our utility, contractor for UAE and would involve performing preventive maintenance, upgrades, troubleshooting, and warranty repairs on High Voltage Products, as well as performing commissioning activities. It also involves the development and implementation of proactive services responsive to customer requirements. The position also includes coordination of investigations of customer-reported issues and assisance to achieve equitable solutions for our customers.
How you&rsquo;ll make an impact
<ul><li>Strong knowledge of High Voltage Products Services &amp; Service portfolios
</li><li>Carrying out Installation &amp; Commissioning, extension and Maintenance services independently. Providing on-site or remote technical support for installation and commissioning of mainly GIS and LTB, AIS &amp; Power Quality Solutions, and routine maintenance services, identifies technical problems and makes analysis through remote or on-site activity in different Service categories.
</li><li>Ensuring that the necessary accident prevention measures are observed, specifically, he abides by the guidelines for work on live system components.
</li><li>Supervising the adherence to safety and industry acceptable practice and creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
</li><li>Recommendation to customers for immediate and future service requirements, provide feedback to Service Sales team.
</li><li>Acting as representative of the OEM during interaction with the customer and preparing the tools, equipment and parts needed for a service job and understanding the scope of the job to be performed.
</li><li>Ensuring that documentation for the job is available and briefing with service manager, head of department or supervisor about the expected situation on site.
</li><li>Creating service reports, time sheets &amp; delivery notes, duly signed by customer.
</li><li>Acting as voice of customer back into internal engineering and quality functions. Supporting service and delivery of site activities for High Voltage Products or Equipment&rsquo;s maintenance works.
</li><li>Effectively manages multifunctional interfaces - internal, feeder factories, service department, customers, and sub suppliers and abilities to show personal leadership &amp; maintain a teamwork environment to deliver assignments. Strong self-disciplined approach to ensure quality and accuracy of delivery. Updating installed base in IB Analyzer (the approved service database) with the changes made at site.
</li><li>Establishing long-term customer relationships by understanding customer requirements and applicable regulations, respond immediately to issues and demonstrate in-depth technical service product/solutions knowledge to promote product Life Cycle Management.
</li><li>Responsible for adherence to the quality assurance requirements on the Power Plant or Substation or Oil &amp; Gas or process Industries site and seeks to improve these continually.
</li><li>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>A bachelor&rsquo;s degree or diploma in engineering is preferred.
</li><li>Minimum 10 years of experience and previous experiences of 6 to 8 years in High Voltage Products or Equipment&rsquo;s (GIS, LTB, AIS), Power Quality Products (PQPS) installation testing and commissioning, repair and maintenance, monitoring and measuring devices, maintenance work of High Voltage Products or Equipment&rsquo;s, or utilities companies.
</li><li>Computer literate and excellent interpersonal written or oral communication skills.
</li><li>Relevant experiences in Transmission GIS Installation and Commissioning including Substation Services and Preventive Maintenance activities&rsquo; Installation &amp; Commissioning services are added value.
</li><li>Team player with the ability to network and build relationships both internally and externally.
</li><li>Highly focused on meeting customer service and quality standards.
</li><li>Hitachi Energy make GIS with valid Factory Certification is added advantage
</li><li>Proficiency in both spoken &amp; written English language is required.
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Senior Field Service Engineer GIS Specialist

Proserv

<div>
 
 About Us
 
 
 
 Proserv is a global controls technology company with a heritage stretching back more than 60 years. We provide industry-leading solutions to improve the reliability, optimise the performance and extend the life of critical infrastructure across the energy sector.
 
 
 Our team not only has the talent and technological expertise to deliver these transformative goals, but day-to-day, we hold to a clear set of FRESH Proserv values that underpins everything we do around the world.
 
 
 So, if you believe you not only have the skills and know-how needed for this role, and you are a team player; keen to do things the right way; possess an inquisitive and creative mind; prioritise giving top-quality service and you enjoy helping and collaborating with colleagues or clients &ndash; then we really want to hear from you.
 
 
 
 What You Need To Know
 
 
 
 This role will entail offshore services as well as supporting inhouse services and production. If you're ready to join a great team and have the drive to deliver top class services at the highest safety standards, please get in touch and we look forward to hearing from you!
 
 
 
 What We Are Looking For
 
 
 
 Some of the Key Accountabilities:
 
 
 <ul>
 <li>
 Ensure all the project documents are received from project engineer.
 </li>
 <li>
 Ensure Service handbook is received from Project engineer &amp; Personal coordinator.
 </li>
 <li>
 Ensure scope is clear and prepare list of tools, equipment&rsquo;s to be carried, coordinate with project engineer and carry/ship to the site in well advance.
 </li>
 <li>
 Always represent the company in a professional manner.
 </li>
 <li>
 Work closely with Senior Field technician/engineer while in site and work as team.
 </li>
 <li>
 Execute &amp; Complete the Project in well manner without any discrepancies &amp; dispute, and report to base on findings, concerns, and further actions.
 </li>
 <li>
 Complete and compile project paperwork, including timesheets, daily logs, post project reports, stop/observation cards, expense forms, and customer satisfaction forms.
 </li>
 <li>
 Share lessons learned with technicians during toolbox talks.
 </li>
 <li>
 Perform base work as instructed by the line manager, engineer, or supervisor.
 </li>
 <li>
 Periodically review performance with the line manager and work on improvements.
 </li>
 <li>
 Follow PPE, HSE work procedure &amp; technical instruction, follow &amp; participate in HSE toolbox.
 </li>
 <li>
 A personal commitment to Quality, Health, Safety and the Environment and FRESH values.
 
 
 </li>
 </ul>
 
 Essential
 
 
 
 
 
 Qualifications / Skills &amp; Experience
 
 
 
 
 <ul>
 <li>
 WHCP Troubleshooting, Installation, modification &amp; Commissioning
 </li>
 <li>
 Chemical Injection Skid Troubleshooting, Installation, modification &amp; Commissioning
 </li>
 <li>
 HPU Troubleshooting, Installation, modification &amp; Commissioning
 </li>
 <li>
 Pressure Test Bay- Liquid &amp; Gas-Troubleshooting, Installation, modification &amp; Commissioning
 </li>
 <li>
 Site Survey for WHCP, CIS, HPU &amp; Pressure Test Bay Modifications/Design
 </li>
 <li>
 Repair &amp; Service of Control Panels, Pressure Test Units, Accumulators etc.
 </li>
 <li>
 Hydraulic Flushing
 </li>
 <li>
 Proficient in computer skills with strong communication, planning, and organizational abilities.
 </li>
 <li>
 Knowledge of offshore &amp; onshore field HSE
 </li>
 <li>
 Minimum 5 years&rsquo; experience in WHCP/HPU commissioning
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Diploma in Instruments/Electrical/Mechanical Engineering
 </li>
 <li>
 Min 10 years&rsquo; experience in Controls System
 
 
 </li>
 </ul>
 
 Why Choose Us
 
 
 
 <ul>
 <li>
 Be part of a global company that values innovation, technology, and continuous learning.
 </li>
 <li>
 Opportunities for professional development and growth within the energy sector.
 </li>
 <li>
 At Proserv, we are guided by our core FRESH values, which shape our culture and drive our success.
 </li>
 </ul>
</div>

Senior Field Technician

Honeywell

<div>As a Senior Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers. You will be responsible for troubleshooting complex technical issues, leading field service projects, and ensuring the successful implementation of our solutions. Your leadership skills, technical knowledge, and commitment to customer satisfaction will be crucial in driving the success of our field service operations and the growth of our business.
 
 
You will report directly to our Field Service Engineering Manager and you'll work out of our
 
location on a
 
work schedule.
 
 
In this role, you will have a significant impact on the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service.
 
 
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture.</div>
 <div><div>KEY RESPONSIBILITIES:
 
 
<ul><li>Troubleshoot and resolve complex technical issues for our customers
 </li><li>Lead and execute field service projects, ensuring successful implementation and customer satisfaction
 </li><li>Collaborate with cross-functional teams to develop and implement solutions for customer needs
 </li><li>Conduct training sessions for field service technicians and customers
 </li><li>Stay updated with industry trends and advancements, and provide recommendations for improvement
</li></ul></div><ul><li>Troubleshoot and resolve technical issues for customers
</li><li>Conduct equipment installations, repairs, and maintenance
</li><li>Provide technical support and expertise to customers in the field</li></ul></div>
 <div><div>YOU MUST HAVE:
 
 
<ul><li>Bachelor&rsquo;s degree from an accredited institution in a technical discipline such as science, technology, engineering, mathematics
 </li><li>Minimum of 8 years of experience in field service engineering or related roles
 </li><li>Demonstrated leadership experience, with the ability to effectively manage and develop a team
 </li><li>Strong technical background in engineering, preferably in [specific field]
 </li><li>Proven track record of driving customer satisfaction and achieving business targets
 </li><li>Excellent communication and interpersonal skills, with the ability to build relationships at all levels
 </li><li>Strategic mindset and ability to make data-driven decisions
</li></ul></div><ul><li>Honeywell EBI, DVM , Access control , BMS, Fire , CCTV solid knowledge .
</li>Financial Acumen . 
<li>
 
 
 
WE VALUE:
 
 
&bull; Advanced degree such as a Master's degree or MBA is preferred
 
&bull; Strong leadership skills and ability to inspire and motivate a team
 
&bull; Proven ability to drive change and lead organizational transformation
 
&bull; Passion for customer success and commitment to delivering exceptional service
 
&bull; Strategic thinking and ability to identify and capitalize on business opportunities
 
&bull; Strong problem-solving and decision-making skills
 
&bull; Ability to navigate complex organizational structures and collaborate effectively with cross-functional teams</li></ul></div>
 <div>Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments &ndash; powered by our Honeywell Forge software &ndash; that help make the world smarter, safer and more sustainable.</div>

Field Service Engr II

Emsar

<div>Equipment Management Service and Repair &ndash; EMSAR, headquartered in Wilmington, Ohio, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR&rsquo;s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR&rsquo;s portfolio of services includes:<ul><li>
On-site technical field support, including maintenance &amp; repair</li><li>
FDA field change orders (&ldquo;recalls&rdquo;)</li><li>
Bench repair and remanufacturing</li><li>
Installation</li><li>
Call center</li><li>
Contract manufacturing and logistics</li><li>
FDA compliance and validation</li><li>
Project management</li><li>
Training and education</li></ul>
DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY
We are looking for Field Service Engineer II who is passionate about our core mission &ndash; to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This advanced-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions:
<ul><li>Provides on-site preventative maintenance, minor repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
</li><li>Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
</li><li>Provide advanced level of engineer support and service work.
</li><li>Responsible for customer satisfaction pertaining to services provided.
</li><li>Responsible for following quality practices specified by EMSAR and product vendor
</li><li>25% of daily duties include managing/completing assigned work orders in Emsar's Computerized Management System platform, Servicemax</li><li>
Provides accurate and timely reporting of service status and escalations pertaining to services.
</li><li>Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
</li><li>Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to perform complex work tasks.
</li><li>Promotes teamwork and cooperation between EMSAR associates and partner staff.
</li><li>May serve as mentor to junior level field service associates.
</li><li>May be assigned lead activities for field service operations.
</li><li>Works regularly with the appropriate dispatcher for work assignments.
</li><li>Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
</li><li>Follows client quality requirements pertaining to services provided.
</li><li>Supports and applies appropriate quality system processes.
</li><li>Performs additional duties as needed and/or assigned by supervisor/manager
</li></ul>DISCUSSION OF PERSONAL CHARACTERISTICS AND &ldquo;FIT&rdquo;
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
<ul><li>Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures
</li><li>Technical competency: Demonstrates a thorough understanding of the maintenance and repairs of the EMSAR supported equipment.
</li><li>Technical skills: Proficient in the use field service tools and equipment. Able to optimize performance, troubleshoot, and repair equipment independently.
</li><li>Advanced level technical skills.
</li><li>Oral/Written communication: Excellent verbal and written communication skills.
</li><li>Interpersonal skills: Effectively communicates that result in positive internal/external relationships.
</li><li>Planning/organizing: Associate is able to prioritize and plan activities, uses time efficiently, and develops realistic action plans.
</li><li>Relies on experience and judgment to plan and accomplish goals.
</li><li>Familiar with a variety of the field's concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
</li><li>Ability to exercise critical thinking regarding engineering support problems and solutions Works independently with limited to no direct supervision.
</li></ul>Minimum Education and Experience:
<ul><li>High School diploma or equivalent and
</li><li>4-8 years&rsquo; technical experience
</li><li>Valid driver license and liability insurance
</li><li>Ability to drive personal, fleet and/or rental vehicles
</li></ul>Or
<ul><li>Associate degree or Trade school degree and
</li><li>2+ years technical or related experience
</li><li>Valid driver license and liability insurance
</li><li>Ability to drive personal, fleet and/or rental vehicles
</li></ul>Or
<ul><li>Bachelor&rsquo;s degree in the related field and
</li><li>1+ year technical experience
</li><li>Valid driver license and liability insurance
</li><li>Ability to drive personal, fleet and/or rental vehicles
</li></ul>WORK ENVIRONMENT AND PHYSICAL DEMANDS
<ul><li>Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services.
</li><li>Frequent bending, squatting and stair climbing.
</li><li>Use of both hands without restriction and manipulate small hand tools.
</li><li>Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
</li><li>Regional day and overnight travel required</li></ul></div>

Field Service Engineer II

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