senior field service engineer

Siemens

<div>
 <strong>
  Field Service Installation and Commissioning Engineer &ndash; Muscat, Oman
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 </strong>
 We know that a business thrives only when its people are thriving. That&rsquo;s why we always put our people first. Our global, diverse team is eager to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
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 Siemens strongly believes in the value of a Digital Portfolio. That&rsquo;s why Smart Infrastructure &ndash; Electrification &amp; Automation combines power distribution with digital technologies. Our Digital Portfolio enables customers to experience solutions that are intuitive, comfortable, safe, secure, and energy‑efficient.
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 Our Smart Infrastructure team works to create resilient and sustainable infrastructure by connecting the physical world with the digital world. Through data and analytics, we empower customers to make their energy systems and processes in buildings and industries more efficient and sustainable. Together with our customers, we transform every day for a better tomorrow.
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 Join our Smart Infrastructure Electrification &amp; Automation Business Unit as a Field Service Installation and Commissioning Engineer, supporting various site activities across the Sultanate of Oman. Help us reimagine the world by delivering solutions that make tomorrow a more innovative place.
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 <strong>
  Key Responsibilities
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 </strong>
 <ul>
  <li>
   The Field Installation, Testing, Commissioning, and Service Engineer will be responsible for executing installation, testing, and commissioning activities of Medium Voltage Gas‑Insulated Switchgear (GIS) and Air‑Insulated Switchgear (AIS) systems at customer sites across the Middle East. The role requires strong technical expertise, hands‑on field experience, and effective coordination skills to ensure successful project delivery in full compliance with Siemens standards, customer specifications, and international norms.
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   The core responsibility will focus on commissioning activities, with partial involvement in installation activities as required.
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   Coordination &amp; Interfaces: Collaborate closely with engineering, construction, QA/QC, HSE, operations teams, clients, and consultants. Support troubleshooting activities and root‑cause analysis.
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   Documentation &amp; Reporting: Maintain test records and checklists, prepare detailed reports and commissioning dossiers, manage punch lists, and support system handover activities.
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   Compliance, Quality &amp; Safety: Ensure all activities comply with HSE policies, contractual obligations, regulatory requirements, and quality standards. Participate in audits and customer acceptance inspections.
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  </li>
 </ul>
 <strong>
  You&rsquo;ll Make a Difference By
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 </strong>
 <ul>
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   Demonstrating expert knowledge in testing and commissioning of Siemens switchgear types including NXAIR (AIS), 8DA/DB (GIS), 8DJH (RMU), and Sivacon S8 (LV), along with associated protection systems.
  </li>
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   Executing on‑site installation, testing, and commissioning of GIS &amp; AIS systems in accordance with Siemens standards and approved customer drawings.
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   Performing pre‑commissioning activities, component testing, scheme checks and modifications, HV testing, and Site Acceptance Tests (SAT) at customer premises.
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   Independently managing site activities, supervising technicians, and ensuring strict adherence to quality and safety standards.
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   Preparing and maintaining comprehensive site documentation including test reports, inspection records, Method Statements (MOS), and handover documents.
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   Preparing SOPs, MOS, and other project documentation to support back‑office and project teams.
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   Interacting directly with customers, addressing technical queries, and maintaining clear and professional communication.
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   Collaborating with factory, engineering, and project teams to resolve site issues and meet project timelines.
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   Ensuring strict compliance with HSE (Health, Safety &amp; Environment) guidelines during all site operations.
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   Supporting continuous improvement initiatives and providing technical feedback for future design and process enhancements.
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   Demonstrating willingness to work in challenging Oil &amp; Gas environments and remote customer facilities, including extended working hours (up to 10 hours per day, 7 days a week) during shutdown activities.
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   Providing advanced technical support for Siemens distribution systems with a strong focus on testing and troubleshooting.
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   Acting as Siemens&rsquo; on‑site technical representative, leading end‑to‑end testing and commissioning activities.
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   Coordinating and validating test results, updating site‑specific documentation, and closing all open punch points.
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   Collaborating with customer teams to ensure timely completion and acceptance of commissioning activities.
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   Independently handling complex technical challenges and mentoring junior engineers when required.
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   Maintaining detailed service records and preparing comprehensive testing and commissioning reports.
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   Staying up to date with Siemens products and industry trends through continuous training and professional development.
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   Assessing and managing on‑site risks and opportunities while ensuring full compliance with standards, regulations, quality benchmarks, and EHS requirements.
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   Demonstrating unrestricted mobility as required by site operations.
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  </li>
 </ul>
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  Your Success Is Grounded In
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 </strong>
 <ul>
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   A bachelor&rsquo;s degree in electrical engineering, Power Engineering, High Voltage Engineering, or a related discipline.
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   Minimum 5&ndash;6 years of experience as an Installation and Commissioning Engineer in utilities, industries, and Oil &amp; Gas facilities.
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   Expert‑level knowledge of Siemens MV and LV products and power applications. Siemens commissioning certifications in Transformers, NXAIR, 8DA10, Sivacon S8, and protection systems are preferred.
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   Hands‑on experience with test equipment such as Omicron CPC100, CT Analyzer, CMC356, HV test kits, breaker timing kits, etc. (mandatory).
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   Readiness and flexibility to work in remote site locations.
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   Valid Oman driving license or a driving license eligible for conversion in Oman (mandatory).
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   Proven experience in utilities, industries, transmission grid stations, and Oil &amp; Gas facilities.
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   Prior work experience in Oman with DCRP, OETC, and PDO approvals will be an added advantage.
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   Intercultural experience gained through work in the Middle East.
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   Knowledge of competitor products is an advantage.
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   Strong initiative, collaboration skills, and effective communication abilities.
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   Business‑level English language proficiency, with strong communication and presentation skills.
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   Ability to perform testing and commissioning activities safely, on time, with high quality, and through effective planning.
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  </li>
 </ul>
 <strong>
  We Offer You
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 </strong>
 <ul>
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   A diverse and inclusive workplace culture.
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   An environment where everyone can bring their whole self and feel a true sense of belonging.
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   A strong foundation for both personal and professional development.
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   A wide range of learning and development opportunities.
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  </li>
 </ul>
 <strong>
  Create a Better #TomorrowWithUs
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 </strong>
 If you are a motivated team player, eager to learn and grow your career in a strong, forward‑thinking company, we encourage you to apply.
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 Siemens is committed to quality, equality, and diversity. We welcome applications that reflect the diversity of the communities in which we work. Siemens is an equal opportunity employer and does not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.
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 At Siemens, we continuously challenge ourselves to build a better future. We need innovative and diverse digital minds to shape tomorrow&rsquo;s reality.
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 Learn more about the Digital World of Siemens here: www.siemens.com/careers/digitalminds
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 Please note: Only complete applications will be considered during the selection process.
</div>


Field Service Installation and Commissioning Engineer- Muscat, Oman

Dräger

<div>Field Service Engineer<br>
Jeddah<br>
Vollzeit<br>
<br>
<b>The Job Responsibilities</b><p><b><br>
Purpose of Function:</b></p><br>
<p></p>
<p>
Perform with sole responsibility all tasks in Life Cycle of devices (installation, maintenance, repair, corrective actions, etc.)</p>
<p>
as directed (geographically, by product line, by task, etc.) to ensure safety of patients and users.</p>
<p>
Generate and develop revenue and DVA for LCS business (service, contracts, accessories, etc.) in cooperation with internal and external customers.</p><br>
<p></p>
<p><b>
Tasks and Responsibilities:</b></p>
<ul>
<li>20% Perform corrective repairs / maintenance visits</li>
<li>15% Execute technical corrective actions</li>
<li>20% Generate and develop revenue and DVA in area of responsibility</li>
<li>5% Support installation team, provide basic orientation training (BIO)</li>
<li>5% Feedback quality situation and issues from field to Service and Quality Management</li>
<li>5% Maintain and update installed database of medical devices and related information in area of responsibility</li>
</ul><ul><li>20% Maintain medical device records according to Draeger standards and local regulations</li>
<li>5% Provide support to sales and marketing (replacements, special sales programs, demos,congresses, exhibitions, workshops, etc.)</li>
</ul><ul><li>5% Represent Draeger Arabia in front of customer whenever is requested</li></ul><p></p><b><br>
Your Qualifications</b><p><b><br>
Position Requirements:</b></p>
<p><b>
Education</b></p>
<p>
Bachelor of Engineering or equivalent</p>
<p><b>
Related Experience</b></p>
<p>
At least practical training in Biomedical Engineering &amp; Medical Devises</p>
<p><b>
Skills, Special Competencies, or Certifications</b></p>
<p>
Advanced English language</p>
<p>
Computer knowledge, Basic Networking .</p>
<p>
Communication skills</p><p></p><b><br>
The Dr&auml;ger Workplace</b><p><b><br>
Who We Are:</b></p>
<p>
Dr&auml;ger manufactures medical and safety technology products. In so doing, we protect, support, and save people's lives around the world in hospitals, with fire departments, emergency services, authorities, and in mining as well as industry. Founded in L&uuml;beck in 1889, Dr&auml;ger has grown into a worldwide, listed enterprise in its fifth generation as a family-run business. Dr&auml;ger has more than 16,000 employees worldwide and is present in over 190 countries around the globe. In 2024, the company generated net sales of EUR 3.4 billion.</p>
<p>
Dr&auml;ger technology is used all over the world. We operate in around 50 countries with our own sales and service companies directly on location where our customers are.</p><b><br>
Who we are</b><br>
<b>What we offer</b></div>

Field Service Engineer

Atlas Copco Group

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p><b>Job description
</b></p><p>In order to facilitate continuously our increasing demand for service and contribute to the overall business growth and customers&rsquo; satisfaction we are looking for a Field Service Engineer within Compressor Technique Service (CTS) team.
</p><p>Provide quality and timely service and maintenance to local industrial compressed air customers as assigned by the Service Planner
</p><p>Perform troubleshooting, repair, and commissioning activities as assigned
</p><p>Apply all required Safety &amp; Health measures while working at customer sites and in the workshop
</p><p>Comply with site-specific rules, regulations, and relevant Safety &amp; Health requirements
</p><p>Utilize and maintain specialized tools used for service activities
</p><p>Promote Atlas Copco corporate values and professional image while interacting with customers
</p><p>Support the promotion of Atlas Copco CTS service products and solutions
</p><p>Carry out machine repairs, preventive maintenance, and major overhauls of compressors and compressed air dryers
</p><p>Perform commissioning of compressors, compressed air systems, and compressor management systems
</p><h2 class="jobSectionHeader"><b>To succeed, you will need
</b></h2><p><b>Experience requirements
</b></p><p>Compressed air and compressor systems experience
</p><p>Mechanical and electrical troubleshooting skills
</p><p>Field service and customer support experience
</p><p>Installation, maintenance, repair, and commissioning of compressors and dryers
</p><p>Minimum 2 years hands-on experience with compressor technologies
</p><p>Knowledge of VSDs, controls, and basic networking systems
</p><p>Understanding of instrumentation, calibration, and compressed air applications
</p><p>Basic mechanical fitting, alignment, and fabrication skills
</p><p>Computer literate with technical reporting abilities
</p><p>Good English communication skills
</p><p>Engineering Diploma in Mechanical, Electrical, Instrumentation, Refrigeration, Hydraulics, or Pneumatic Technology
</p><p>Valid UAE driving license is an advantage
</p><p>Customer-focused, self-motivated, and team-oriented
</p><p>Disciplined, reliable, and able to work independently with minimal supervision
</p><p>Excellent communication and interpersonal skills
</p><h2 class="jobSectionHeader"><b>In return, we offer
</b></h2><ul><li>Culture of trust and accountability
</li><li>Lifelong learning and career growth
</li><li>Innovation powered by people
</li><li>Comprehensive compensation and benefits
</li><li>Health and well-being
</li></ul><h2 class="jobSectionHeader"><b>Job location
</b></h2><p>On-Site
<br>
This role requires you to work on-site at our office in Dubai, United Arab Emirates (AE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.<br>
<br>
<br>
<br>
</p><h2 class="jobSectionHeader"><b>Contact information
 </b></h2><p>Talent Acquisition Team: Sally Harb</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>United Arab Emirates
</div></div><br>
<div><div>City: </div><div>Dubai
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco Group
</div></div><br>
<div><div>Company Name: </div><div>Atlas Copco Services Middle East SPC
</div></div><br>
<div><div>Date of Posting: </div><div>July 24, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>August 7, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Field Service Engineer - CTS

<p></p><div><div><h2 class="jobSectionHeader"><b>Your role
</b></h2><p>Your mission is to deliver skilled on-site service that keeps our customers&rsquo; equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
</p><p>Your mission is to deliver skilled on-site service that keeps our customers&rsquo; equipment performing reliably and safely. You use your expertise to repair, maintain, and support the technology they depend on. Through your work, you help customers secure the uptime and performance they need to run their operations with confidence. You join the Customer Center Service team and report into the Operations Manager.
</p><h2 class="jobSectionHeader"><b>Your day-to-day
</b></h2><ul><li>Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems. You will also diagnose any issues to prevent equipment downtime.
</li><li>Perform installations, ensure safety compliance, and document activities.
</li><li>Be the on-site contact, providing service recommendations and addressing customer needs promptly.
</li></ul><h2 class="jobSectionHeader"><b>Your compensation and benefits
</b></h2><p>We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.
</p><h2 class="jobSectionHeader"><b>Your location
</b></h2><p>You will be part of our customer center in Jubail, Saudi Arabia (SA). You join a field service team that works close to our customers, where most of your time is spent traveling within your assigned area to support them on-site.
</p><h2 class="jobSectionHeader"><b>Why it is great to work with us
</b></h2><p>Your career grows through your skills, your curiosity, and the people you work with. As a Field Service Engineer, you work close to our customers and see firsthand how our technology performs in real conditions. You build your expertise by solving problems on-site, sharing knowledge with colleagues, and learning from every service task. We focus on long‑term development and support you as you explore new ways to improve how we keep our customers&rsquo; equipment running. Innovation guides how we think and act &ndash; we test, learn, and apply new insights to make our service work even better. You make a meaningful impact by taking ownership of your work and using your ideas to help our customers operate with confidence, supported by leaders who trust and empower you</p></div></div>
<br><div><div><div><div><div><div><div><div><div>Company: Atlas Copco Group
</div></div><br>
</div></div></div></div><div><div><div><div><div><div>Functional area: </div><div>Service
</div></div><br>
<div><div>Location: </div><div>Saudi Arabia
</div></div><br>
<div><div>City: </div><div>Jubail
</div></div><br>
<div><div>On-site/remote: </div><div>On-Site
</div></div><br>
<div><div>Brand: </div><div>Atlas Copco
</div></div><br>
<div><div>Company Name: </div><div>Atlas Industrial Equipment Co
</div></div><br>
<div><div>Date of Posting: </div><div>July 20, 2026
</div></div><br>
<div><div>Last day to apply: </div><div>August 3, 2026
</div></div><br>
</div></div></div></div><div>Apply for this position</div></div></div></div>

Field Service Engineer / Technician

NECSEL Intellectual Property Inc.

<p><b>About Ushio Inc.</b></p><p>Ushio Inc. is a multibillion-dollar Japanese technology company that harnesses the power of light to advance photonics, optical systems, and precision industrial automation. Ushio&rsquo;s technologies enable critical innovation across semiconductor packaging, microelectronics, and advanced manufacturing.</p><p>Through Adtec Engineering, Necsel, and the AUCC Division&mdash;a strategic collaboration between Ushio and Applied Materials&mdash;the company operates at the forefront of modern semiconductor innovation. Adtec Engineering and AUCC are advancing the deployment of market-leading direct imaging (DI) systems and revolutionary Digital Lithography Technology (DLT).</p><p>Designed to address 10um to submicron patterning requirements, advanced-substrate warpage, and high-density chiplet integration, DLT systems are helping accelerate the semiconductor industry&rsquo;s transition into the AI era.</p><p>Join our team and work at the intersection of precision Japanese engineering, global technology collaboration, and next-generation photonics.</p><p><b>Job Description: Senior Field Service Technician &ndash; Direct Imaging (DI) Exposure Systems</b></p><p><b>Position Title:</b> Sr. Field Service Technician &ndash; Direct Imaging (DI) Exposure Systems</p><p><b>Department:</b> Customer Support &amp; Technical Services</p><p><b>Reports To:</b> Field Service Manager</p><p><b>Location:</b> Covington, Georgia Customer site or Field-Based (50&ndash;75% Travel)</p><p><b>1. Role Overview</b></p><p>The <b>Direct Imaging (DI) Field Service Tech. </b>is responsible for installing, commissioning, calibrating, maintaining, and repairing high-precision Digital Direct Imaging (DI/DE/DLT) exposure systems at customer manufacturing facilities. Working with cutting-edge optical, high-precision mechanical, laser, and electronics subsystems, the engineer serves as the primary technical expert on-site to minimize tool downtime, ensure high yield/throughput, and maintain exceptional customer satisfaction.</p><p><b>2. Key Responsibilities</b></p><p><b>System Installation &amp; Commissioning</b></p><ul><li>Perform on-site unboxing/uncrating, precision leveling, electrical-mechanical assembly, and system turn-up for advanced Direct Imaging Exposure equipment.</li><li>Calibrate stage motion accuracy, optical/laser systems, and auto-alignment registration systems according to OEM engineering specifications.</li><li>Conduct Site Acceptance Testing (SAT) and collaborate with customer process engineers to validate exposure quality and registration overlay.</li></ul><p><b>Preventive/Corrective Maintenance &amp; Tool Upgrades</b></p><ul><li>Execute scheduled Preventative Maintenance (PM) procedures that will include optic/electronic/mechanical inspection/cleaning, consumable parts replacement, stage/axis motion tuning, and system calibration</li><li>Rapidly respond to tool down events; perform root-cause failure analysis (RCFA) on complex hardware, software, optics, and electro-mechanical issues.</li><li>Repair or replace subassemblies such as, but not limited to UV and Visible LED / Laser sources, DMD (Digital Micromirror Device), optics, motion controllers, pneumatic systems, electronic sensors, mechanical parts, and driver modules</li><li>Perform tool upgrades, modifications and retrofits as needed</li></ul><p><b>Technical Support &amp; Process Optimization</b></p><ul><li>Act as the technical liaison between customer engineering staff and internal R&amp;D/Applications engineering teams.</li><li>Troubleshoot exposure defects (e.g., line-width variation, overlay misalignment, pattern distortion) and optimize system parameters for target photoresist materials.</li><li>Maintain cleanroom protocol compliance (Class 10/100 or ISO 4/5 environments).</li></ul><p><b>Administrative &amp; Operational Compliance</b></p><ul><li>Accurately document all service activities, field modifications, parts usage, and system histories in the Field Service Management (CRM) system in a timely manner.</li><li>Manage local spare parts trunk stock, tool calibration cycles, and field return authorizations (RMA).</li><li>Comply with strict cleanroom safety guidelines, Occupational Health and Safety Administration (OSHA) regulations, lockout/tagout (LOTO), laser safety regulations and customer site policies.</li><li>Create Statement of Purpose (SOP), submit weekly updates and reports, and publish other requested periodic reports.</li></ul><p><b>Candidate Requirements</b></p><p><b>1. Basic Qualifications &amp; Experience</b></p><ul><li><b>Education:</b></li><li>Bachelor&rsquo;s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, Optical Engineering, or Physics.</li><li><i>OR</i> Associate degree in Engineering Technology (focus on Electrical/Electronics/Mechanical) with 3+ years of field experience in photolithography or semiconductor equipment.</li><li><i>OR</i> Equivalent military technical training (e.g., radar, optical systems) with 4+ years of relevant electromechanical experience.</li><li><b>Experience:</b> Minimum <b>3&ndash;5 years</b> hands-on experience in field service, tool maintenance, or system integration of high-precision capital equipment.</li></ul><p><b>2. Technical Competencies &amp; Expertise</b></p><p><b>Key Skill Requirements:</b></p><ul><li><b>Precision Optics &amp; Lasers: </b>Familiarity with UV and visible laser sources, optical beam alignment, optic mirrors, DMD engines, lens assemblies, and laser power sensors.</li><li><b>Motion Control &amp; Automation: </b>Experience with multi-axis linear motor stages, high-resolution optical encoders, piezo actuators, and servo drive tuning.</li><li><b>Electronics &amp; Troubleshooting: </b>Proficiency in reading complex schematics, wiring diagrams, PCB layout diagrams, and utilizing oscilloscopes and DMMs.</li><li><b>Software &amp; Systems: </b>Ability to learn and run proprietary machine control software, diagnostic tools, and Linux/Windows embedded systems; basic knowledge of CAD/CAM raster processing (Gerber, ODB++) is a plus.</li><li><b>Process Understanding: </b>Basic knowledge of photolithography, photoresist exposure processes, alignment mark recognition systems, and registration measurement.</li></ul><p><b>3. Soft Skills &amp; Personal Attributes</b></p><ul><li><b>Customer Focus:</b> Strong interpersonal skills to manage customer expectations during stressful, high-cost downtime situations.</li><li><b>Analytical Problem Solving:</b> Structured approach to troubleshooting complex, multi-variable engineering issues (software vs. mechanical vs. optical).</li><li><b>Self-Direction:</b> Proven ability to manage schedules, travel commitments, and independently deliver field service.</li><li><b>Language Skills</b></li><li><b>Required: </b>Professional working proficiency in English language.</li><li><b>Advantage:</b> Professional working proficiency in Korean and/or Japanese language.</li></ul><p><b>4. Physical &amp; Work Environment Requirements</b></p><ul><li><b>Cleanroom Compliance:</b> Able to work in cleanroom garments (bunny suits) for extended durations.</li><li><b>Mobility &amp; Lifting:</b> Ability to lift up to 50 lbs unassisted (toolboxes, spare parts) and perform tasks requiring bending, kneeling, reaching and working at heights</li><li><b>Vision:</b> Normal color vision and depth perception (required for optic alignments and wiring identification).</li><li><b>Travel:</b> Valid Passport, Valid driver&rsquo;s license with clean driving record; willing to travel up to 75% locally/regionally/internationally on short notice, including occasional overnight and weekend shifts.</li></ul><p>Pay: $80,000.00 - $110,000.00 per year</p><p>Benefits:</p><ul><li>401(k) 4% Match</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Do you have experience in handling Semiconductor Equipment and/or Photolithopgraphy Tools for PCB/Semiconductor?</li></ul><p>Education:</p><ul><li>Associate (Required)</li></ul><p>Experience:</p><ul><li>Field Service Engineering: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Japanese (Preferred)</li><li>Korean (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Required)</li><li>Passport (Required)</li></ul><p>Ability to Commute:</p><ul><li>Covington, GA 30014 (Required)</li></ul><p>Willingness to travel:</p><ul><li>75% (Required)</li></ul><p>Work Location: In person</p>

Senior Field Service Technician

bioMerieux

<div><p><b>Position Summary</b></p><p>
The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.</p><p></p><p><b><br>
Position Duties</b></p><ul><li>
Customer Service &amp; Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.</li><li>
Relationship Building &amp; Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.</li><li>
Collaboration &amp; Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.</li><li>
Training Travel: Attend 6&ndash;9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.</li><li>
Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.</li><li>
On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.</li><li>
Documentation &amp; Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements.</li><li>
Scheduling &amp; Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.</li><li>
Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.</li><li>
Asset &amp; Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.</li><li>
Professional Development &amp; Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.</li><li>
Strategic &amp; Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.</li><li>
Perform all work in compliance with company quality procedures and standards.</li><li>
Perform other duties as assigned.</li></ul><p></p><p><b><br>
Qualifications</b></p><p><b>
Required Education, Training and Experience</b></p><ul><li>
Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline.</li><li>
2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.</li><li>
Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.</li><li>
Must have and maintain a valid driver&rsquo;s license in state of residence.</li></ul><p><b>
Preferred Education, Training and Experience</b></p><ul><li>
Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred.</li><li>
Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred.</li><li>
Experience in a field service role preferred.</li><li>
Experience in the principles and practices of laboratory operations preferred.</li></ul><p></p><p><b><br>
Knowledge, Skills, and Abilities</b></p><ul><li>
Consistently upholds and reflects the core ethical principles and values that bioM&eacute;rieux promotes.</li><li>
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.</li><li>
Detail orientation to complete tasks without errors and produce high-quality work.</li><li>
Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.</li><li>
Organizing work and resources efficiently to ensure smooth operations</li><li>
Troubleshooting issues to identify and resolve problems efficiently</li><li>
Demonstrates assertiveness and confidence in the face of a challenge</li><li>
Effective verbal, written and presentation skills.</li><li>
Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives</li><li>
Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel</li></ul><p></p><p><b><br>
Working Conditions and Travel
</b></p><ul><li>Physical requirements include: remaining in a stationary position for long periods, stair/ladder climbing, wearing PPE, operating heavy machinery, and lifting/moving up to 50 lbs.</li></ul><ul><li>
Travel requirement: Typical weekday travel is defined as daily customer visits not requiring overnight travel but expect daily driving of 50% or more. Weekend and Holiday rotational coverage is scheduled with the expectation of additional driving or flying within and/or outside of the standard assigned service region. Standard field service operations for customer support consists of approximately 15% of annual On-call with the expectation of overnight travel when qualified on products.</li><li><ul><li>
Domestic travel: required up to 90% of the time</li><li>
Typical Regional travel (non-overnight): 50% Monday through Friday</li><li>
Weekend/Holiday rotational travel: up to 15% of the time</li></ul></li></ul><div></div><div>
The estimated wage range for this field based role in California is between $35.00 and $47.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux&rsquo;s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate&rsquo;s experience and will be presented in writing at the time of the offer.</div><div>
</div><div>
In addition, bioM&eacute;rieux offers a competitive Total Rewards package that may include:</div><div><ul><li>
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options</li><li>
Company-Provided Life and Accidental Death Insurance</li><li>
Short and Long-Term Disability Insurance</li><li>
Retirement Plan including a generous non-discretionary employer contribution and employer match.</li><li>
Adoption Assistance</li><li>
Wellness Programs</li><li>
Employee Assistance Program</li><li>
Commuter Benefits</li><li>
Various voluntary benefit offerings</li><li>
Discount programs</li><li>
Parental leaves</li></ul><p>
#biojobs</p><p>
#LI-DS1</p></div></div>

Field System Engineer - Irvine, CA

NTT DATA

Make an impact with NTT DATA
<br>Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
<br><br>
Your day at NTT DATA
<br>The Data Centre Remote Field Service Engineer (L1) is an entry level engineering role, operating in region and responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
<br><br>
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
<br><br>
<b>Key responsibilities:</b><br>
<ul>
<li>Maintains the support process and ensures that requests for support are handled according to the procedures.</li>
<li>Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.</li>
<li>Identifies and resolves problems following agreed procedures.</li>
<li>Carries out agreed maintenance tasks.</li>
<li>Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.</li>
<li>Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.</li>
<li>Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.</li>
<li>Prioritises and diagnoses incidents according to agreed procedures.</li>
<li>Investigates causes of incidents and seeks resolution.</li>
<li>Escalates unresolved incidents and follows up until incident is resolved.</li>
<li>Provides service recovery, following resolution of incidents.</li>
<li>Documents and closes resolved incidents according to agreed procedures.</li>
<li>Maintains secure, accurate, complete, and current configuration on configuration items (CIs).</li>
<li>Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.</li>
<li>Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.</li>
<li>Maintains knowledge of specific specialisms, provides detailed advice regarding their application.</li>
<li>Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.</li>
<li>Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.</li>
<li>Identifies problems and errors prior to or when they occur.</li>
<li>Logs all such incidents in a timely manner with the required level of detail with all the necessary.</li>
<li>Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.</li>
</ul>
<b>Knowledge, Skills and Attributes:</b><br>
<ul>
<li>Ability to communicate and work across different cultures and social groups.</li>
<li>Ability to plan activities and projects well in advance and takes into account possible changing circumstances.</li>
<li>Ability to maintain a positive outlook at work.</li>
<li>Ability to work well in a pressurized environment.</li>
<li>Ability to work hard and put in longer hours when it is necessary.</li>
<li>Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.</li>
<li>Ability to adapt to changing circumstances.</li>
<li>Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.</li>
<li>Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.</li>
<li>Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.</li>
</ul>
<b>Academic qualifications and certifications:</b><br>
<ul>
<li>Bachelor's degree or equivalent in Information Technology or Computing or related field.</li>
<li>Associate level certification in different Data Centre technologies such as Cisco, NetApp, EMC- Ex: CCNA (DC) etc.</li>
</ul>
<b>Required experience:</b><br>
<ul>
<li>Entry level experience in call center routing technologies, voice over IP technologies, Security/firewalls, Networking (routing, switching, distribution, core and access layers) and IT infrastructure (storage, backup, computing, server virtualization and etc.).</li>
<li>Entry level experience in technical support to clients.</li>
<li>Entry level experience in diagnosis and troubleshooting.</li>
<li>Entry level experience providing remote support in Data Center technologies.</li>
<li>Entry level experience in relevant technology.</li>
</ul>
<b>Workplace type:</b> On-site Working
<br><br>
About NTT DATA
<br>NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune
<br><br>
Global 100. We are committed to accelerating client success and positively impacting society through
<br><br>
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
<br><br>
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
<br><br>
application services. Our consulting and industry solutions help organizations and society move
<br><br>
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
<br><br>
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
<br><br>
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
<br><br>
year in RD.
<br><br>
Equal Opportunity Employer
<br>NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
<br><br>
Third parties fraudulently posing as NTT DATA recruiters
<br><br>
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an nttdata.com email address. If you suspect any fraudulent activity, please contact us.

Data Centre Remote Field Service Engineer (L1)

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