senior guest service manager

Orchid Resort Systems

Job Opportunity: Front Office ManagerLocation: Doha, Qatar Company: Orchid Resort SystemsAbout UsOrchid Resort Systems is a premier hospitality solutions provider based in Doha, specializing in luxury resort management and guest experience innovation. We are committed to excellence, efficiency, and delivering world-class service. To support our operations, we are seeking an experienced Front Office Manager to lead our front desk team and ensure seamless guest interactions.Role OverviewThe Front Office Manager will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional guest service. This role requires strong leadership, organizational skills, and the ability to foster a welcoming and professional environment.Key Responsibilities<ul><li>Supervise and manage front office staff, including receptionists and guest service agents.</li><li>Oversee daily front desk operations, ensuring smooth check-in and check-out processes.</li><li>Handle guest inquiries, complaints, and special requests with professionalism.</li><li>Monitor occupancy levels, reservations, and room allocations.</li><li>Train and mentor front office staff to maintain service excellence.</li><li>Ensure compliance with company policies and Qatari hospitality regulations.</li><li>Collaborate with other departments to enhance guest satisfaction.</li><li>Prepare reports and updates for senior management on front office performance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>4&ndash;6 years of experience in front office management or hospitality leadership roles.</li><li>Strong knowledge of hotel operations and guest service standards.</li><li>Proficiency in property management systems (Opera, Fidelio, or similar).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Be part of a prestigious hospitality solutions company in Doha.</li><li>Play a key role in shaping Orchid Resort Systems&rsquo; guest experience strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and service-driven work culture.</li></ul>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Front Office Manager

Vallantica Hospitality & Leisure W.L.L.

Job Summary: Vallantica Hospitality &amp; Leisure W.L.L. is seeking a Senior Hotel / Resort Manager to lead the overall operations, guest experience, and business performance of a premium hospitality property in Doha. This role is responsible for delivering exceptional service standards, optimizing revenue, and managing all departments to ensure seamless day-to-day operations. If you are a strong hospitality leader with a passion for excellence, this is a high-impact opportunity.What you'll do:<ul><li>Oversee full hotel or resort operations including front office, housekeeping, F&amp;B, and guest services</li><li>Lead, manage, and develop department heads and operational teams</li><li>Ensure exceptional guest experience and high service quality standards</li><li>Monitor financial performance including revenue, budgets, and cost control</li><li>Develop and implement operational strategies to maximize occupancy and profitability</li><li>Manage vendor relationships, procurement, and service contracts</li><li>Handle guest feedback, complaints, and service recovery processes</li><li>Ensure compliance with health, safety, and hospitality regulations</li><li>Collaborate with marketing and sales teams to drive bookings and brand positioning</li><li>Track KPIs and prepare reports for senior management</li></ul>Requirements:<ul><li>Experience in hotel, resort, or hospitality operations management</li><li>Strong leadership and team management skills</li><li>Excellent customer service and guest experience focus</li><li>Ability to manage budgets, revenue, and operational performance</li><li>Strong problem-solving and decision-making abilities</li><li>Effective communication and stakeholder management skills</li><li>Ability to work in a fast-paced, service-driven environment</li><li>Knowledge of hospitality systems and operations is an advantage</li></ul>Why work with us:<ul><li>Join a growing hospitality and leisure company in a premium market</li><li>Opportunity to lead a high-end hotel or resort operation</li><li>Strong focus on guest experience and service excellence</li><li>Career growth into regional or executive hospitality leadership roles</li><li>Competitive compensation and performance-driven environment</li></ul>Pay: QAR20,000.00 - QAR35,000.00 per monthWork Location: In person

Senior Hotel/Resort Manager

Rixos Hotels

<div>
 
 Company Description
 
 
 
 
 Rixos Premium Qetaifan Island North
 
 
 
 Rixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.
 
 
 
 Job Description
 
 
 
 
 General Manager &ndash; Waterpark
 
 
 
 The Waterpark General Manager is responsible for the overall leadership, strategic direction, and operational excellence of the waterpark. This role ensures outstanding guest experiences, highest safety standards, financial performance, and the development of a high-performing team.
 
 
 <ul>
 <li>
 Provide overall leadership and direction for all waterpark operations, including staffing, scheduling, guest services, safety, and facility management to ensure seamless daily operations.
 </li>
 <li>
 Champion exceptional guest experiences by setting service standards, proactively resolving guest concerns, and driving continuous service improvement.
 </li>
 <li>
 Ensure the highest levels of safety and compliance by enforcing all safety policies, conducting regular audits and inspections, and maintaining full compliance with regulatory and industry standards.
 </li>
 <li>
 Lead the recruitment, training, performance management, and development of all waterpark team members, including leadership staff, lifeguards, attendants, and maintenance teams.
 </li>
 <li>
 Develop, manage, and control the waterpark&rsquo;s annual budget, including revenue forecasting, cost management, and profitability strategies.
 </li>
 <li>
 Drive revenue growth through effective pricing, capacity management, upselling initiatives, and collaboration with sales and marketing teams.
 </li>
 <li>
 Oversee maintenance and asset management programs to ensure all attractions, equipment, and facilities are fully operational, well-maintained, and meet safety standards.
 </li>
 <li>
 Collaborate with marketing and commercial teams to design and execute promotions, events, and campaigns that increase attendance, brand visibility, and market positioning.
 </li>
 <li>
 Act as the senior point of contact for owners, senior leadership, and key stakeholders, providing regular performance updates and strategic insights.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field (preferred).
 </li>
 <li>
 Minimum 5&ndash;8-year progressive experience as General Manager in large Waterpark or theme park.
 </li>
 <li>
 Must have experience on Waterpark Operations, F&amp;B Management, Retails/Merchandise and Aquatic safety.
 </li>
 <li>
 Middle East experience is preferable
 </li>
 <li>
 Proven ability to lead large, diverse teams and build a strong safety- and service-driven culture.
 </li>
 <li>
 Strong financial acumen with experience in budgeting, forecasting, and revenue optimization.
 </li>
 <li>
 Excellent communication, stakeholder management, and guest engagement skills.
 </li>
 <li>
 In-depth knowledge of waterpark safety regulations, risk management, and operational best practices.
 </li>
 </ul>
</div>

General Manager – Waterpark

Noir KSA

&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;Position: Restaurant Manager (Fine dining Experienced)Starting Salary: SAR 9,000 to 10,000 (Full package / Live out)Job Role: The Restaurant Manager is the operational and hospitality lead of our GCC restaurant, responsible for delivering an exceptional guest experience across every touchpoint &mdash; from arrival to departure. This role bridges the front-of-house and kitchen teams, driving service excellence, team performance, financial results, and brand standards across a sophisticated multi-cuisine dining environment. The Restaurant Manager is the face of the brand on the floor, upholding the values of warmth, professionalism, and cultural sensitivity that define hospitality in the Gulf region.Key Responsibilities:<ul><li>Guest Experience &amp; Service Excellence: Champion an unwavering standard of hospitality across all front-of-house operations; personally oversee the guest journey from reservation through to departure, resolving complaints swiftly, anticipating needs proactively, and ensuring every guest leaves with a lasting positive impression of the brand.</li><li>Front-of-House Operations Management: Direct and coordinate all daily FOH activities including reservations, seating management, service flow, table turnover, and event setups; ensure the dining room, bar area, and guest-facing spaces consistently reflect the brand's premium aesthetic and cleanliness standards.</li><li>Team Leadership &amp; Staff Development: Recruit, onboard, schedule, and manage a diverse front-of-house team; conduct regular briefings, performance reviews, and service training sessions to build a motivated, knowledgeable brigade that can articulate the multi-cuisine menu with confidence and cultural sensitivity.</li><li>Financial Performance &amp; Revenue Management: Monitor daily covers, revenue, and average spend per head; collaborate with the Head Chef and senior leadership on upselling strategies, menu pricing, and promotional initiatives to maximise profitability while maintaining the brand's premium positioning across GCC markets.</li><li>Kitchen &amp; FOH Collaboration: Serve as the primary liaison between the front-of-house team and the culinary brigade; communicate service pacing, special guest requirements, dietary needs, and VIP arrangements clearly to the kitchen, ensuring seamless coordination throughout every service.</li><li>Compliance, Licensing &amp; Brand Standards: Ensure full compliance with GCC municipal regulations, local licensing requirements, and corporate brand standards, including dress codes, grooming policies, and service protocols; manage health and safety obligations for all front-of-house areas and staff.</li><li>Events, VIP &amp; Community Engagement: Plan and oversee in-restaurant events, private dining experiences, festive promotions (Ramadan, Eid, National Days), and corporate bookings; build and maintain relationships with regular guests, VIP clientele, and local community stakeholders to strengthen brand loyalty across the GCC.</li></ul>Qualifications &amp; Requirements<ul><li>Educational &amp; Professional Credentials: A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred; professional certifications in food &amp; beverage management, or service excellence are a distinct advantage, along with a valid food-safety certification compliant with GCC municipal requirements.</li><li>Professional Experience: A minimum of 7 years of progressive experience in upscale restaurant or hotel food &amp; beverage operations, including at least 3 years in a Restaurant Manager, Assistant Manager, or senior FOH supervisory role within a fine-dining or premium multi-cuisine environment; demonstrable experience managing high-volume service in a GCC or Middle Eastern hospitality context is strongly preferred.</li><li>Leadership, Communication &amp; Cultural Intelligence: Proven ability to inspire, manage, and develop a diverse, multicultural front-of-house team of 15 or more; exceptional interpersonal and communication skills in English (Arabic or additional languages are a significant advantage); a deep appreciation of GCC cultural norms, guest etiquette expectations, Islamic hospitality values, and the nuances of delivering premium service to an internationally diverse clientele across Gulf markets.</li></ul>Pay: QAR9,000.00 - QAR10,000.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Manager?</li></ul>Work Location: In person

Restaurant Manager (Fine dining Experienced)

&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;Position: Restaurant Supervisor (Fine dining Experienced)Starting Salary: SAR 3,500 to 4,000 with FREE shared accommodation, transportation, and 1 duty mealJob Role: The Service Supervisor is a frontline hospitality leader responsible for overseeing the day-to-day delivery of exceptional guest service across the dining floor. Reporting directly to the Restaurant Manager, this role bridges the gap between the service team and management &mdash; directing waitstaff during service, ensuring brand standards are consistently upheld, and creating a welcoming and professionally executed dining experience for every guest. The Service Supervisor plays a pivotal role in shaping team culture, maintaining floor discipline, and embodying the warm yet polished hospitality values that define the brand's presence across the GCC.Key Responsibilities:<ul><li>Floor Supervision &amp; Service Coordination: Supervise and direct the front-of-house service team throughout every service period &mdash; managing floor sections, coordinating table assignments, monitoring pace and flow, and ensuring seamless, attentive service is delivered consistently from guest arrival through to settlement and departure.</li><li>Guest Relations &amp; Experience Management: Serve as the senior point of contact for guests on the floor; greet VIP and regular guests personally, handle complaints and special requests with professionalism and cultural sensitivity, and take swift, decisive action to resolve any service issues in a manner that exceeds guest expectations and protects the brand's reputation.</li><li>Team Briefing &amp; Pre-Service Preparation: Lead pre-service briefings to communicate daily specials, menu updates, reservation notes, allergen information, and service expectations to the FOH team; ensure all team members are correctly groomed, stationed, and fully prepared before doors open for each service period.</li><li>Service Standards Enforcement &amp; Coaching: Monitor the service team's performance throughout the shift &mdash; observing table interactions, upselling behaviour, menu knowledge, and service technique; provide real-time guidance and constructive coaching on the floor to maintain the brand's service standards and develop the capabilities of individual team members.</li><li>Reservation &amp; Seating Management: Oversee the reservation system, walk-in management, and table allocation to optimise covers and minimise guest wait times; liaise with the kitchen and bar teams on pacing and special requirements to ensure every seating runs smoothly and guests feel valued from the moment they arrive.</li><li>Compliance, Grooming &amp; Brand Standards: Ensure all front-of-house team members consistently adhere to the brand's grooming policy, uniform standards, service scripts, and code of conduct; uphold GCC regulatory compliance across all guest-facing areas including hygiene standards, licensing requirements, and health and safety obligations.</li><li>Reporting &amp; Restaurant Manager Support: Assist the Restaurant Manager with shift reports, daily covers tracking, feedback documentation, and team performance observations; flag operational issues, recurring service gaps, or staff concerns promptly, and contribute actively to continuous improvement initiatives that elevate the overall guest experience across GCC locations.</li></ul>Qualifications &amp; Requirements<ul><li>Educational &amp; Professional Credentials: A diploma or degree in Hospitality Management, Hotel Management, or a related discipline from a recognised institution is preferred; professional certifications in food &amp; beverage service, or customer experience management are a distinct advantage; a valid food hygiene certification compliant with GCC municipal standards is required.</li><li>Professional Experience: A minimum of 3&ndash;5 years of progressive front-of-house experience in an upscale restaurant, luxury hotel, or premium dining establishment, including at least 1&ndash;2 years in a supervisory or senior service role; demonstrated ability to manage and direct a service team during high-volume service in a fine-dining or multi-cuisine environment; prior experience in a GCC or Middle Eastern hospitality setting is strongly preferred.</li><li>Leadership, Communication &amp; Cultural Sensitivity: Proven ability to lead, motivate, and develop a diverse front-of-house service team under pressure; strong interpersonal and communication skills in English, with Arabic or additional languages considered a significant advantage; a deep appreciation of GCC cultural etiquette, Islamic hospitality values, and the expectations of an internationally diverse Gulf clientele; a calm, solutions-focused temperament with the confidence to handle challenging guest situations gracefully and in alignment with the brand's values.</li></ul>Pay: QAR3,500.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Supervisor?</li></ul>Work Location: In person

Restaurant Supervisor (Fine dining Experienced)

Position: Restaurant Supervisor ( Arabic speakers)Starting Salary: SAR 3,500 to 4,000 with FREE shared accommodation, transportation, and 1 duty mealJob Role: The Service Supervisor is a frontline hospitality leader responsible for overseeing the day-to-day delivery of exceptional guest service across the dining floor. Reporting directly to the Restaurant Manager, this role bridges the gap between the service team and management &mdash; directing waitstaff during service, ensuring brand standards are consistently upheld, and creating a welcoming and professionally executed dining experience for every guest. The Service Supervisor plays a pivotal role in shaping team culture, maintaining floor discipline, and embodying the warm yet polished hospitality values that define the brand's presence across the GCC.Work location : Qatar -KSA - UKKey Responsibilities:<ul><li>Floor Supervision &amp; Service Coordination: Supervise and direct the front-of-house service team throughout every service period &mdash; managing floor sections, coordinating table assignments, monitoring pace and flow, and ensuring seamless, attentive service is delivered consistently from guest arrival through to settlement and departure.</li><li>Guest Relations &amp; Experience Management: Serve as the senior point of contact for guests on the floor; greet VIP and regular guests personally, handle complaints and special requests with professionalism and cultural sensitivity, and take swift, decisive action to resolve any service issues in a manner that exceeds guest expectations and protects the brand's reputation.</li><li>Team Briefing &amp; Pre-Service Preparation: Lead pre-service briefings to communicate daily specials, menu updates, reservation notes, allergen information, and service expectations to the FOH team; ensure all team members are correctly groomed, stationed, and fully prepared before doors open for each service period.</li><li>Service Standards Enforcement &amp; Coaching: Monitor the service team's performance throughout the shift &mdash; observing table interactions, upselling behaviour, menu knowledge, and service technique; provide real-time guidance and constructive coaching on the floor to maintain the brand's service standards and develop the capabilities of individual team members.</li><li>Reservation &amp; Seating Management: Oversee the reservation system, walk-in management, and table allocation to optimise covers and minimise guest wait times; liaise with the kitchen and bar teams on pacing and special requirements to ensure every seating runs smoothly and guests feel valued from the moment they arrive.</li><li>Compliance, Grooming &amp; Brand Standards: Ensure all front-of-house team members consistently adhere to the brand's grooming policy, uniform standards, service scripts, and code of conduct; uphold GCC regulatory compliance across all guest-facing areas including hygiene standards, licensing requirements, and health and safety obligations.</li><li>Reporting &amp; Restaurant Manager Support: Assist the Restaurant Manager with shift reports, daily covers tracking, feedback documentation, and team performance observations; flag operational issues, recurring service gaps, or staff concerns promptly, and contribute actively to continuous improvement initiatives that elevate the overall guest experience across GCC locations.</li></ul>Qualifications &amp; Requirements<ul><li>Educational &amp; Professional Credentials: A diploma or degree in Hospitality Management, Hotel Management, or a related discipline from a recognised institution is preferred; professional certifications in food &amp; beverage service, or customer experience management are a distinct advantage; a valid food hygiene certification compliant with GCC municipal standards is required.</li><li>Professional Experience: A minimum of 3&ndash;5 years of progressive front-of-house experience in an upscale restaurant, luxury hotel, or premium dining establishment, including at least 1&ndash;2 years in a supervisory or senior service role; demonstrated ability to manage and direct a service team during high-volume service in a fine-dining or multi-cuisine environment; prior experience in a GCC or Middle Eastern hospitality setting is strongly preferred.</li><li>Leadership, Communication &amp; Cultural Sensitivity: Proven ability to lead, motivate, and develop a diverse front-of-house service team under pressure; strong interpersonal and communication skills in English, with Arabic or additional languages considered a significant advantage; a deep appreciation of GCC cultural etiquette, Islamic hospitality values, and the expectations of an internationally diverse Gulf clientele; a calm, solutions-focused temperament with the confidence to handle challenging guest situations gracefully and in alignment with the brand's values.</li><li>&lt;&lt;&lt; ONLY CANDIDATES WITH PREVIOUS EXPERIENCE IN SAME POSITION WILL BE ACCEPTED. MAKE SURE TO HAVE A PHOTO OF YOU IN YOUR CV WHEN APPLYING FOR THIS ROLE &gt;&gt;&gt;</li></ul>Pay: QAR3,500.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>ANSWERS FOR THE BELOW PRE-SCREENING QUESTIONS ARE REQUIRED.</li><li>Have you read and accept the duties and responsibilities, including the salary details that we mentioned for this role? Continue with your applications if &quot;Yes&quot;</li><li>In which city and country are you currently located?</li><li>Which country passport do you have? (Nationality)</li><li>How old are you? (Age)</li><li>How tall are you? (Height)</li><li>If selected for this role, after how many days before you can join our company?</li><li>How many years of experience do you have as a Restaurant Supervisor?</li></ul>Work Location: In person

Restaurant Supervisor ( Arabic speakers)

Job Title: Waiter, Senior Waiter, Captain WaiterMonthly Salary: Senior Waiter SAR 2,000++ to SAR 2,300++; Captain Waiter SAR 2,500++++ FREE Duty Meal, Shared Accommodation and Transportation to and from workJob Summary: We are seeking passionate and experienced individuals to join our team as Fine Dining Waiters and Senior Waiters. These roles are integral to delivering exceptional service and creating memorable dining experiences for our guests. The ideal candidates will possess a deep understanding of fine dining etiquette, impeccable service standards, and a genuine passion for hospitality.Responsibilities (Fine Dining Waiter):<ul><li>Warmly greet and welcome guests, escort them to their tables, and provide attentive service throughout their dining experience.</li><li>Possess a comprehensive understanding of our menu, including ingredients, preparation methods, and allergens, to confidently answer guest inquiries and offer recommendations.</li><li>Accurately record guest orders, ensuring special requests and dietary restrictions are noted and communicated to the kitchen.</li><li>Serve dishes with grace and efficiency, adhering to proper etiquette and timing standards.</li><li>Offer expert guidance on beverage selections, ensuring guests enjoy a well-rounded culinary experience.</li><li>Maintain the cleanliness and orderliness of tables, ensuring a pleasant dining environment for guests.</li><li>Accurately process guest payments and ensure a smooth checkout experience.</li></ul>Additional Responsibilities (Senior Fine Dining Waiter):<ul><li>Train and guide junior waitstaff, sharing knowledge and expertise to elevate the overall service standards.</li><li>Handle guest complaints and concerns with professionalism and tact, ensuring a positive resolution.</li><li>Oversee the flow of service on the floor, ensuring seamless coordination between waitstaff and kitchen staff.</li><li>Assist the Restaurant Manager/Supervisor in managing shifts, ensuring smooth operations and efficient service delivery.</li></ul>Qualifications:<ul><li>Can speak English well, and Arabic (preferred)</li><li>Fine Dining Waiter: Minimum of 1 year experience in a fine dining or upscale restaurant environment.</li><li>Senior Fine Dining Waiter: Minimum of 2 years of experience in a fine dining or upscale restaurant environment, with demonstrated leadership abilities.</li><li>Excellent communication and interpersonal skills, impeccable grooming and presentation, ability to work under pressure, strong attention to detail, and a passion for providing exceptional service.</li><li>In-depth knowledge of fine dining etiquette, beverage pairings, and food safety regulations.</li><li>Excellent communication and interpersonal skills, attention to detail, ability to work in a fast-paced environment, strong teamwork and problem-solving abilities.</li><li>Ability to stand for extended periods, lift and carry moderate weights, and perform repetitive tasks.</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR2,500.00 per monthApplication Question(s):<ul><li>In which city and country are you currently located?</li><li>From which country are you? (Nationality)</li><li>What is your age now?</li><li>How tall are you? / What is your height?</li><li>Are you willing to be assigned to our newly opened branch in Riyadh, Saudi Arabia? Yes or No?</li><li>Did your work in a fine dining restaurant before? If yes, how many years?</li><li>If you are selected for this role, after how many days can you join our company?</li><li>Did you read and confirm the job description and salary that we mentioned for this role? Proceed with your application if you answer &quot;Yes&quot;</li></ul>Work Location: In person

Waiter and Senior Waiter (Fine Dining Experienced)

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