lead / senior service project engineer Jobs in Muscat

lead / senior service project engineer

hse advisor

hygiene & food safety manager Jobs in Muscat

hygiene & food safety manager

safety officer / hse engineer Jobs in Muscat

safety officer / hse engineer

senior duty engineer

senior health safety environment advisor

Muscat Engineering Consultancy LLC

<div>
 
 
 Job Description &ndash; Senior HSE Advisor
 
 
 
 
 
 
 
 Reporting to:
 
 QHSE Director
 
 
 
 
 
 
 Direct supervisor:
 
 Senior QHSE Engineer
 
 
 
 
 
 
 Roles and Responsibilities
 
 
 
 To ensure that both MEC Head office and various construction / PMC site activities are carried out in compliance with client and statutory Health, Safety, and Environmental (HSE) requirements. The Senior HSE Advisor will be responsible for implementing HSE plans, conducting inspections, promoting safe work practices, and ensuring continual improvement in HSE performance at both MEC Head office and its various construction sites.
 
 
 Provide assistance to establish Occupational Health Safety and Environmental requirements and facilitate in the development, implementation and maintenance of the HSE Management System that complies with the requirements of ISO 14001:2015 and ISO 45001:2018 international standards.
 
 
 
 
 
 
 Specific Tasks:
 
 
 
 
 A. HSE Implementation &amp; Compliance:
 
 
 <ul>
 <li>
 Ensure compliance with company, client, and local regulatory HSE requirements at all times.
 </li>
 <li>
 Assist the respective Project Manager (both MEC HO and at various client sites) in preparation and implementation of the project specific HSE Plan and associated procedures.
 </li>
 <li>
 Participate in the development of Job Safety Analyses (JSA), Risk Assessments, and Method Statements for all critical safety activities for various sites.
 </li>
 <li>
 Verify that work permits (PTW) are issued and used correctly before commencing high-risk activities at site.
 </li>
 <li>
 Monitor contractor HSE performance and ensure compliance with agreed HSE standards in each contract.
 </li>
 <li>
 Provide technical supervision and guidance to Site HSE Engineers deployed across multiple PMC-managed project sites.
 </li>
 <li>
 Coordinate with Project Managers and client HSE representatives to resolve site HSE issues and ensure prompt closure of audit findings
 </li>
 <li>
 Ensure that each Site HSE Engineer is implementing the project specific HSE Plan, Method Statements, and Risk Assessments in line with both MEC and client (PMC) requirements by regularly visiting various interior site locations.
 </li>
 </ul>
 
 
 
 
 
 B. HSE Inspections &amp; Audits:
 
 
 <ul>
 <li>
 Conduct regular office and site inspections and audits, hazard spotting, and safety walks to identify unsafe conditions, acts, or near misses.
 </li>
 <li>
 Record findings and ensure that corrective and preventive actions are implemented promptly.
 </li>
 <li>
 Conduct regular in internal/external HSE audits and participate during client inspections / audits.
 </li>
 <li>
 Ensure that a specific risk assessment and method statement (HEMP) are prepared and approved before the start of any site activities including MEC subcontractors.
 </li>
 <li>
 Monitor that site HSE Engineers are carrying out daily inspections, toolbox talks, and permit-to-work verifications at their respective locations
 </li>
 <li>
 Check those protective systems (e.g., shoring, benching, or sloping) are in place to prevent trench collapse at various sites.
 </li>
 <li>
 Coordinate with PMC HSE representatives to address site-specific HSE concerns, client observations, and audit findings.
 </li>
 </ul>
 
 
 C. Incident Management (both MEC HO and at various sites)
 
 
 <ul>
 <li>
 Report all accidents, incidents, and near misses immediately as per the company&rsquo;s incident reporting procedure.
 </li>
 <li>
 Assist in incident investigation, root cause analysis, and ensure closure of corrective actions.
 </li>
 <li>
 Maintain incident records and contribute to monthly HSE performance reports.
 </li>
 </ul>
 
 
 
 
 
 D. Training &amp; Awareness
 
 
 <ul>
 <li>
 Conduct HSE inductions for all new joiners and also ensure fire drills are conducted / closed on time.
 </li>
 <li>
 Arrange on time HSE trainings and client medical examination for all employees prior to site visit
 </li>
 <li>
 Organize and deliver toolbox talks prior to employees site visits, HSE meetings, and refresher training on relevant safety topics.
 </li>
 <li>
 Promote HSE awareness and foster a strong safety culture among the workforces.
 </li>
 </ul>
 
 
 
 
 
 E. Emergency Preparedness
 
 
 <ul>
 <li>
 Ensure emergency response plans are implemented, understood, and tested periodically through mock drills (both at MEC HO and its various sites).
 </li>
 <li>
 Check that firefighting and first aid facilities are maintained and accessible.
 </li>
 <li>
 Act as the HSE focal point during any emergency situation until relieved by authorized personnel.
 </li>
 </ul>
 
 
 
 
 
 F. Documentation &amp; Reporting
 
 
 <ul>
 <li>
 Maintain up-to-date records of HSE inspections, incident reports, and HSE training.
 </li>
 <li>
 Prepare daily, weekly, and monthly HSE reports and submit them to the Project and QHSE Departments.
 </li>
 <li>
 Ensure HSE boards, signage, and safety communications are displayed and updated regularly.
 </li>
 </ul>
 
 
 
 
 
 G. Additional tasks
 
 
 <ul>
 <li>
 To manage and monitor all site journeys to / from interior site locations under various contracts, in compliance with the OPAL Road Safety Standard and PDO SP-2000 requirements.
 </li>
 <li>
 To establish yearly HSE objectives and carry out review of HSE objectives on half yearly basis
 </li>
 <li>
 To carry out HSE Toolbox Talks for each site visits and maintain TBT records for the same.
 </li>
 <li>
 To carry out ergonomics check for office building and highlight improvement measures
 </li>
 <li>
 To be the focal point and the facilitator for the International Standards and client standards, maintain the latest revisions in p-drive.
 </li>
 <li>
 To update the HSE Training Matrix of the staff (including training matrix for safety fire wardens / first aiders / safety coordinators) on a regular basis and maintain the same up to date.
 </li>
 <li>
 To Coordinate with procurement team for all third party/vendor dealings/documentation as and when required.
 </li>
 <li>
 To coordinate with external transport provider (Al Sumri / Al Maha) and collect necessary data (KM&rsquo;s/IVMS/RAG reports etc) on a monthly basis for timely reporting.
 </li>
 <li>
 To act as a focal point for HSE KPI reporting, organizing HSE awareness sessions to employees and to ensure timely closeout of all HSE related non-compliances and customer complaints.
 </li>
 <li>
 To coordinate with MEC office building landlord and collect building maintenance records including CR/ ROP Civil defense approval letters on a regular basis and Elevator, Electrical/Plumbing, Fire Fighting equipment maintenance records etc on a monthly basis and update respective P drive folders accordingly each month.
 </li>
 <li>
 To conduct regular meetings with building landlord&rsquo;s maintenance team, Safety Coordinators, Fire Wardens, First Aiders to discuss on HSE related matters.
 </li>
 <li>
 To maintain and distribute updated HSE safety statistics on a monthly basis in the respective P drive folders with all necessary evidence including safety records of MEC and its subcontractors to clients, government authorities on time and as agreed / applicable.
 </li>
 <li>
 Ensure all other HSE related tasks and targets set by the department manager are archived within the stipulated timeframe.
 </li>
 </ul>
 
 
 Job Requirements:
 
 
 
 Qualification:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline with a Lead Auditor certification in ISO 45001:2015, ISO 14001:2015 international standards and NEBOSH General Certification.
 </li>
 <li>
 OSHA / IOSH Managing Safely (preferred).
 </li>
 <li>
 First Aid and Fire Warden certifications (advantageous).
 </li>
 </ul>
 
 
 
 
 Experience:
 
 <ul>
 <li>
 Minimum 10 years in HSE management system within construction, oil &amp; gas, and water, power, infrastructure projects.
 </li>
 </ul>
 
 
 
 
 
 Knowledge:
 
 
 <ul>
 <li>
 Omani HSE legislation and PDO/major client HSE standards.
 </li>
 <li>
 Construction site safety practices (excavation, lifting, scaffolding, confined space, electrical works etc.).
 </li>
 </ul>
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Strong communication and leadership skills.
 </li>
 <li>
 Ability to conduct safety training and motivate teams.
 </li>
 <li>
 Analytical and report-writing skills.
 </li>
 <li>
 Proactive, disciplined, and safety-oriented mindset.
 </li>
 <li>
 Ability to work effectively in a multicultural environment.
 </li>
 </ul>
 
 
</div>

Senior Health Safety Environment Advisor

Jumeirah

<div>
 
 About Jumeirah
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 
 About Jumeirah Muscat Bay
 
 
 
 Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.
 
 
 Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for an Assistant Manager - Health and Safety to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:
 
 
 To strategically lead and manage the housekeeping department, ensuring the highest standards of cleanliness, organization, and guest satisfaction are consistently met. Oversee the daily operations of the housekeeping team. Develop and implement strategic housekeeping procedures and standards, managing inventory and supplies, and ensuring compliance with health and safety regulations.
 
 
 <ul>
 <li>
 Assist the HSE Manager in overseeing departmental operations, preparing reports, coordinating with managers, and ensuring compliance with HSE standards across all areas.
 </li>
 <li>
 Support the development and implementation of the Jumeirah Health, Safety, and Environment Management System (HSE MS), producing regular performance reports for senior management.
 </li>
 <li>
 Conduct audits and inspections to monitor compliance with HSE policies and procedures, prepare reports, and recommend corrective and preventive actions.
 </li>
 <li>
 Liaise with external contractors, consultants, and regulatory bodies to manage contracts, services, and ensure compliance with legal requirements.
 </li>
 <li>
 Coordinate and deliver HSE training and awareness programs for colleagues, while maintaining accurate documentation and records through DMS and SharePoint.
 </li>
 <li>
 Manage administrative responsibilities including departmental documentation, procurement of approved items, organizing HSE meetings/conferences, and processing customer satisfaction surveys to improve services.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Certificate in Occupational Safety and Health or Environmental Management (essential), with a valid UAE Driving License.
 </li>
 <li>
 5&ndash;8 years of experience in the Health, Safety, and Environment field, preferably within the hospitality industry.
 </li>
 <li>
 University degree and professional certifications such as IOSH, NEBOSH, or equivalent (desirable).
 </li>
 <li>
 Strong technical competencies in Microsoft Outlook, Excel, Office, and PowerPoint, with proficiency in English (written and spoken).
 </li>
 <li>
 Excellent communication, interpersonal, organizational, and time management skills with the ability to engage diverse groups and drive compliance.
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 
 
 
 Benefits Include
 
 
 
 <ul>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage and hotel stays worldwide
 </li>
 <li>
 Health care and insurance benefits
 </li>
 <li>
 Locally competitive salary
 </li>
 <li>
 Locally relevant benefits as determined by the property.
 
 
 </li>
 </ul>
 
 Primary Location
 
 
 
 Oman-Muscat
 
 
 
 Job
 
 
 
 Jumeirah Job Group
 
 
 
 Organization
 
 
 
 Jumeirah Muscat Bay [JMBH]
 
 
 
 Job Posting
 
 
 
 Oct 8, 2025, 6:27:42 AM
</div>

Assistant Manager - Health and Safety - Jumeirah Muscat Bay - National Talent

Trampo Extreme Oman

TRAMPO EXTREME Oman is the ultimate destination for family fun and adventure! We are a cutting-edge family entertainment park that offers thrilling attractions such as Jump, Climb and Soft Play. Our mission is to create unique and engaging indoor activities that foster family interaction and personal growth in a challenging and immersive environment.Join Us: We&rsquo;re looking for enthusiastic individuals to help us bring our vision to life. If you are passionate about creating fun, stimulating experiences for families and enjoy working in a dynamic environment, we want to hear from you!Job Responsibilities:&middot; Ensure a fun and rewarding visitor experience while managing Front Office tasks, including ticket sales, inquiries, and merchandise.&middot; Handle payments, update the POS system, and oversee online bookings, ensuring disclaimers are signed and stickers distributed.&middot; Maintain a clean workspace and complete administrative tasks per Standard Operating Procedures, including cash management and self-audits.&middot; Assist guests with sales and bookings, delivering excellent customer service, and inform the Event Coordinator of inquiries to facilitate party/event coordination.&middot; Ensure a safe environment by adhering to Health &amp; Safety standards, checking the First Aid Box, and supporting daily operations, including stock management and maintenance.&middot; Address visitor complaints and escalate issues as needed, while accurately completing daily section checklists and reporting material shortages to senior staff.Job Requirements:&middot; Proven experience in customer service.&middot; Age between 18 to 35 years.&middot; Omani nationals or expatriates currently residing in Oman.&middot; Proficient in both Arabic and English.&middot; Fit and healthy, interest in sports is a plusIf you are interested in this opportunity, please submit your curriculum vitae (CV) along with a brief introductory message to the following email address: admin.oman@trampo.comJob Type: Full-time

Game Attendant

Worley

<div></div><div><div>Senior Civil Project Engineer - MUS0147</div><div>
Company: Worley</div><div>
Primary Location: OMN-MC-Muscat</div><div>
Job: Civil</div><div>
Schedule: Full-time</div><div>
Employment Type: Employee</div><div>
Management Level: Individual Contributor</div><div>
Job Posting: Nov 3, 2025</div><div>
Unposting Date: Nov 8, 2025</div><div>
Reporting Manager Title: Senior Project Manager</div><div>
:</div><div></div><div> 
Building on our past. Ready for the future
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We&rsquo;re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.
Main Tasks and Responsibilities: 
&#61623; Coordinate design engineering and engineering support for construction activities, 
including coordination with the various disciplines. 
&#61623; Perform the engineering coordination and tasks follow-up functions assigned by the 
Project Delivery Manager, including interfaces within the Project functions, coordination 
of technical meetings and overall project coordination. 
&#61623; Coordinate and tasks follow-up functions assigned by the Construction Manager during 
the Construction stage, including interfaces within the Project functions, coordination of 
technical meetings and overall project coordination. 
&#61623; Coordinate and manage all interface work with Stakeholders, Authorities, Consultants and 
Contractors. 
&#61623; Coordinate and manage all permit related activities for all projects. 
&#61623; Assure the Engineering activities completion according to Contract scope of work in 
accordance with project plan and quality. 
&#61623; Assist the Project Delivery Manager in the project initiation activities and in preparation of 
the Project Execution Plan. 
&#61623; Assuring the application to project of all the relevant norms, local rules, company 
standards and international best practices on accident prevention and human protection, 
environmental impact reduction and energy efficiency. 
&#61623; Provide technical expertise and coordinate the specialist engineers related to engineering 
design package. 
&#61623; Ensure implementation of applicable Lessons Learns of previous projects during Design. 
&#61623; Coordinate the engineering activities planned by the Engineering contractor to ensure 
compliance with scope of work, the safe design requirements, Operability, maintainability, 
and quality objectives of the project. 
&#61623; Monitor and Report Contractor Engineering activities performance. 
&#61623; Ensure timely implementation of project safety requirements on the design according to 
Company and international HSE Specifications and norms 
&#61623; Support the Project Delivery Manager with the coordination of the project engineering, 
procurement, and construction activities. 
&#61623; Ensure the fulfillment of the engineering activities schedule and budget. 
&#61623; Perform project task activities as delegated by Project Delivery Manager related to 
technical meetings, and engineering specialist coordination. 
&#61623; Distribute tasks among engineering specialists and provide support with the development 
of job descriptions. 
&#61623; Define technical scope of contracts. 
&#61623; Provide inputs for the proposals on professional development of the engineering 
specialists within his/her functionality. 
&#61623; Monitor all the engineering work of the Engineering contractor and Construction team. 
&#61623; Coordination of engineering support to fabrication/construction during execution. 
&#61623; Ensure compliance with Company guidelines and Quality Assurance system. 
&#61623; Clear understanding of the interface&rsquo;s activities between EPC Contractors and third 
parties. 
&#61623; Coordination of all project/package technical interfaces activities. 
&#61623; Active participation on the development of functional strategy within the framework of 
functional areas. 
&#61623; Adhere to the Company&rsquo;s health, safety, environmental and security policies at all times 
and immediately report violations of these policies to OQGN&rsquo;s health, safety &amp; 
environment representatives. 
&#61623; Coordinate the document control process to ensure that information flows are properly 
managed within OQGN, between it and other key stakeholders, particularly the required 
authority.</div><div></div><div> 
Moving forward together
We&rsquo;re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.
We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.
And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.
Whatever your ambition, there&rsquo;s a path for you here. And there&rsquo;s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.</div></div>

Senior Civil Project Engineer

Wood

<div>
 
 Job Description
 
 
 
 
 Remarkable people, trusted by clients to design and advance the world
 
 
 
 Wood is looking to recruit an Assistant Finance Manager (Omani National) for our Oman Joint Venture. The role has dual reporting responsibilities to the regional Senior Finance Manager, and the Joint Venture General Manager. Business partnering is a key element of the role in providing finance and decision making support through building relationships and promoting close links with operational leadership, the business partner element to the role is to provide analysis, insight and views in respect of the financial performance of the business, be a trusted advisor and to add value that will assist in decision making.
 
 
 The role carries profit and loss and working capital responsibility, and in certain cases, will also involve balance sheet responsibilities for the applicable business. The other main aspects of the role include governance, financial control, internal and external reporting, financial forecasting and cash collection. The role will include responsibility for working alongside our Finance Delivery Centre teams and wider Middle East finance team and therefore excellent team working skills and collaboration are essential elements to help contribute to business efficiency and wider process improvement. This role has responsibility for ensuring that all JV and Group requirements are adhered to and that any financial risks are understood and mitigated as appropriate.
 
 
 
 Responsibilities
 
 
 
 
 Designing the future. Transforming the world
 
 
 
 <ul>
 <li>
 Full responsibility for all financial matters including accurate and timely completion of monthly reporting, optimising financial performance
 </li>
 <li>
 Report country financial performance to senior management including variance analysis, accounts receivables, DSO, accruals and unbilled analysis
 </li>
 <li>
 Ownership for annual budget, forecasts and rolling forecasts in conjunction with senior management, including validation / challenge over backlog, inputs from BD and operations
 </li>
 <li>
 Ensure forecasting accuracy and predictability through the rolling forecast v monthly actual result process
 </li>
 <li>
 Ownership of monthly customer billing to ensure invoices are prepared in accordance with the commercial terms of the contract
 </li>
 <li>
 Responsible for driving sustainable working capital improvements and/or maintaining performance working with operational management, project managers, supply chain and other relevant areas to optimise cash collection and minimise DSO, including customer relationships and reporting
 </li>
 <li>
 Ownership of implementation and financial adherence with the finance operating model
 </li>
 <li>
 Assisting during client audits and dispute management
 </li>
 <li>
 Engagement with commercial teams on the pre-award phase in terms of bids, rates, and relevant analysis and a key contact and team participant for such, including input to financial terms contained in contracts and bids where appropriate
 </li>
 <li>
 Engagement with commercial teams on post contract award phase in terms of margin analysis looking for opportunities to drive improvements and commercial efficiencies, and attending key project reviews to ensure that reported financials are appropriate
 </li>
 <li>
 Engagement with external and internal auditors to successfully complete relevant audits
 </li>
 <li>
 Ensure that an effective control environment exists through compliance with all Group control frameworks, policies and procedures as relevant
 </li>
 <li>
 Responsibility for relevant project accounting, including monthly reviews, analysis and project set up, accounting judgements and provisioning while working with relevant functions such as Commercial, Legal and Tax
 </li>
 <li>
 Work with Operations and serve as a conduit between the business and Legal, Tax and Treasury, IT, Shared Services and Supply Chain
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 QUALIFICATIONS
 
 
 
 <ul>
 <li>
 Qualified accountant or working towards a qualification
 
 
 </li>
 </ul>
 
 Knowledge, Skills And Experience
 
 
 
 <ul>
 <li>
 Minimum of 5 years relevant accounting / commercial experience
 </li>
 <li>
 Commercial experience with good understanding of cost models
 </li>
 <li>
 Good IT / Systems knowledge
 </li>
 <li>
 Experience of business partnering Proficient user of excel
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Ability to form and maintain strong working relationships
 </li>
 <li>
 Strong people skills and communication skills
 </li>
 <li>
 Customer focused, internally &amp; externally
 </li>
 <li>
 Deadline driven
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
 
 
 
 Diversity Statement
 
 
 
 We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.
</div>

Assistant Finance Manager

Muscat National Development and Investment

The Customer Service Advisor is responsible for providing clear and professional support to customers. The role involves responding to inquiries, resolving issues, and ensuring accurate information is delivered across all communication channels.Responsibilities:<ul><li>Handle incoming customer inquiries by phone, email, or chat.</li><li>Provide accurate information regarding products, services, or procedures.</li><li>Record details of customer interactions and follow up as necessary.</li><li>Resolve customer concerns or escalate them to the relevant department.</li><li>Maintain up-to-date knowledge of company policies and procedures.</li><li>Support other team members to ensure consistent service standards.</li><li>Adhere to internal processes and compliance requirements.</li></ul>Requirements:<ul><li>High school diploma or equivalent required.</li><li>Previous experience in a customer service or call center environment preferred.</li><li>Strong communication and active listening skills.</li><li>Ability to remain calm and professional in challenging situations.</li><li>Basic computer literacy, including use of email and data entry tools.</li><li>Attention to detail and good problem-solving ability.</li><li>Ability to work in shifts if required.</li></ul>Job Type: Full-time

Customer Service Advisor

TIVOLI

<div>Company Description 
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. 
Job Description 
Key Responsibilities:
1. Food Safety Management<ul><li>
Develop, implement, and maintain the hotel's Food Safety Management System (FSMS) in line with HACCP principles and local authority requirements.</li><li>
Ensure compliance with Oman Municipality health regulations and corporate hygiene policies.</li><li>
Conduct regular food safety audits in all kitchens, restaurants, bars, and storage areas.</li><li>
Oversee the temperature monitoring, cleaning, and sanitization schedules for all food-related operations.</li></ul>
2. Training &amp; Awareness<ul><li>
Conduct regular training sessions for all F&amp;B and kitchen employees on hygiene and food safety procedures.</li><li>
Ensure new staff undergo proper hygiene induction and ongoing refresher training.</li><li>
Promote a culture of hygiene awareness throughout the hotel.</li></ul>
3. Inspections &amp; Documentation<ul><li>
Perform daily inspections of kitchens, restaurants, and staff canteen to ensure cleanliness and compliance.</li><li>
Maintain proper documentation for all hygiene-related checklists, audits, pest control reports, and corrective actions.</li><li>
Ensure timely calibration and maintenance of food safety equipment.</li></ul>
4. Liaison &amp; Compliance<ul><li>
Liaise with local health authorities, pest control providers, and waste management vendors.</li><li>
Ensure corrective actions are implemented following health inspections and internal audits.</li><li>
Stay updated on food safety regulations, best practices, and emerging risks.</li></ul>
5. Quality Assurance<ul><li>
Work closely with the Executive Chef and F&amp;B management to monitor product quality and storage standards.</li><li>
Verify that suppliers meet the hotel&rsquo;s food safety and hygiene requirements.</li><li>
Support the hotel&rsquo;s sustainability and waste reduction initiatives related to food safety.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree or higher in Food Science/ Food Technology or related or 7+years related experience</li><li>Diversified background with experience in QA and Food Safety</li><li>Excellent communication skills across all levels within and outside of organization</li><li>Solid judgment to know what is appropriate for the organization&rsquo;s size/scope</li><li>Provide support and train to staff to build risk awareness within organisation</li><li>Decisive; flexible; highly adaptable; effective in fast paced and rapidly evolving environment</li><li>Good Command of English and computer literacy</li></ul></div>

Hygiene & Food Safety Manager

Explore 321+ Senior health safety environment advisor in Muscat this November. Find roles across top companies and apply now to boost your career.