senior healthcare customer relations manager

Executive Secretary &amp; Guest Relations OfficerPosition OverviewThe Executive Secretary &amp; Guest Relations Officer serves as the first point of contact for visitors, clients and stakeholders. The role combines executive administrative support, front desk reception responsibilities and guest relations to ensure a professional, welcoming and seamless experience for all visitors.The successful candidate will be responsible for managing reception operations, coordinating meetings, supporting senior management and ensuring all guests receive exceptional service from arrival to departure.Key ResponsibilitiesReception &amp; Front Desk Management<ul><li>Welcome and assist visitors, clients and stakeholders in a professional and courteous manner.</li><li>Manage the reception area to ensure it remains organised and presentable at all times.</li><li>Answer incoming telephone calls and direct enquiries appropriately.</li><li>Coordinate visitor registrations and appointments.</li><li>Receive and distribute incoming correspondence and deliveries.</li></ul>Executive Secretary Duties<ul><li>Provide administrative support to senior management and executives.</li><li>Manage calendars, appointments and meeting schedules.</li><li>Prepare meeting rooms and coordinate internal and external meetings.</li><li>Draft correspondence, reports and presentations when required.</li><li>Maintain organised filing systems and company records.</li><li>Coordinate travel arrangements, accommodation and logistics for executives.</li></ul>Guest Relations &amp; Hospitality<ul><li>Ensure all visitors receive a premium and professional experience.</li><li>Coordinate refreshments and hospitality for guests and meetings.</li><li>Manage VIP visitor arrangements and executive guest visits.</li><li>Assist with showroom tours and visitor coordination.</li><li>Handle guest enquiries and special requests efficiently and professionally.</li><li>Maintain high standards of customer service and hospitality.</li></ul>Office Administration<ul><li>Monitor office supplies and coordinate procurement requirements.</li><li>Support day-to-day office operations and administration.</li><li>Liaise with suppliers, service providers and contractors as required.</li><li>Assist with company events, presentations and stakeholder meetings.</li></ul>Qualifications &amp; Experience<ul><li>Previous experience in reception, administration, executive support or guest relations.</li><li>Strong organisational and multitasking abilities.</li><li>Excellent communication and interpersonal skills.</li><li>Professional appearance and conduct.</li><li>Proficiency in Microsoft Office and administrative systems.</li><li>Fluent in English; Arabic is advantageous.</li></ul>Key Competencies<ul><li>Professional communication</li><li>Customer service excellence</li><li>Organisation and planning</li><li>Time management</li><li>Attention to detail</li><li>Hospitality and guest care</li><li>Confidentiality and discretion</li></ul>Reporting LineReports to:Office Manager / Chief Executive OfficerWorks closely with:<ul><li>Executive Management Team</li><li>Sales Team</li><li>Client Relations Team</li><li>Marketing Team</li><li>External Visitors and Stakeholders</li></ul>Key Performance Indicators (KPIs)<ul><li>Visitor satisfaction</li><li>Response times to enquiries</li><li>Meeting coordination efficiency</li><li>Administrative accuracy</li><li>Reception presentation standards</li><li>Executive support effectiveness</li></ul>Professional Attributes<ul><li>Friendly and welcoming personality.</li><li>Highly organised and dependable.</li><li>Professional and well-presented.</li><li>Strong interpersonal skills.</li><li>Able to remain calm and composed under pressure.</li><li>Passionate about delivering exceptional guest experiences.</li></ul>Work Location: In person

Personal Assistant

Executie Secretary

Magrabi Health

<div>
 
 
 About the Role
 
 
 
 We are seeking an experienced Senior HR Officer to oversee and support key Human Resources functions within our healthcare facility. The role is responsible for HR operations, recruitment, payroll administration, employee relations, government relations, healthcare licensing, compliance, and HRIS management while ensuring adherence to labor laws and healthcare accreditation standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage end-to-end recruitment, onboarding, and employee lifecycle activities.
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 Oversee payroll transactions, attendance, overtime, and HR administrative processes.
 </li>
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 Handle government relations activities and HR-related regulatory requirements.
 </li>
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 Coordinate physician and nursing licensing, renewals, and credentialing processes.
 </li>
 <li>
 Maintain HRIS records and prepare HR reports and workforce data.
 </li>
 <li>
 Support employee relations, performance management, and training initiatives.
 </li>
 <li>
 Ensure compliance with labor laws, company policies, and healthcare accreditation standards.
 </li>
 <li>
 Coordinate with manpower agencies and external service providers as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 5 years of HR experience, preferably in the healthcare sector.
 </li>
 <li>
 Strong experience in HR operations, recruitment, payroll, and HRIS.
 </li>
 <li>
 Knowledge of government platforms, labor regulations, and healthcare licensing processes.
 </li>
 <li>
 Proficiency in Microsoft Office applications, especially Word and Excel.
 </li>
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 Excellent communication skills in both Arabic and English.
 </li>
 </ul>
</div>

Human Resources Officer

Senior Property ConsultantPosition OverviewThe Senior Property Consultant is responsible for representing residential developments to prospective buyers and investors, conducting presentations, managing client relationships and guiding customers through the reservation and purchase process.The role requires strong sales ability, excellent communication skills and a commitment to delivering an exceptional customer experience from initial enquiry through to completion.Key ResponsibilitiesSales &amp; Business Development<ul><li>Present residential properties and developments to prospective buyers and investors.</li><li>Conduct sales presentations and consultations.</li><li>Assist clients with unit selection, pricing structures and payment plans.</li><li>Generate and convert leads into reservations and sales.</li><li>Achieve individual and team sales targets.</li><li>Build and maintain a pipeline of prospective purchasers.</li></ul>Client Relationship Management<ul><li>Develop and maintain long-term relationships with clients.</li><li>Provide professional advice and guidance throughout the purchasing journey.</li><li>Respond promptly to enquiries and client requests.</li><li>Ensure a high standard of customer service at all times.</li><li>Maintain regular communication with prospective and existing clients.</li></ul>Showroom &amp; Site Presentations<ul><li>Conduct showroom tours and property presentations.</li><li>Explain project features, specifications and community benefits.</li><li>Organise and participate in site visits.</li><li>Deliver a professional and engaging customer experience.</li></ul>Administration &amp; Reporting<ul><li>Maintain accurate client records and CRM data.</li><li>Prepare reservation documentation and sales reports.</li><li>Coordinate with legal, finance and customer service teams.</li><li>Ensure all documentation is completed accurately and efficiently.</li></ul>Qualifications &amp; Experience<ul><li>Minimum 3 years&rsquo; experience in real estate sales or property consultancy.</li><li>Proven track record of achieving sales targets.</li><li>Strong presentation and negotiation skills.</li><li>Excellent communication and interpersonal skills.</li><li>Fluent in English; Arabic is advantageous.</li><li>Experience using CRM systems and sales reporting tools.</li></ul>Key Competencies<ul><li>Relationship building</li><li>Sales and negotiation</li><li>Customer service excellence</li><li>Communication and presentation skills</li><li>Time management</li><li>Problem solving</li><li>Professionalism and attention to detail</li></ul>Reporting LineReports to:Sales Manager / Head of SalesWorks closely with:<ul><li>Sales Team</li><li>Customer Relations Team</li><li>Marketing Department</li><li>Finance Department</li><li>Legal &amp; Contract Administration Team</li></ul>Key Performance Indicators (KPIs)<ul><li>Sales value achieved</li><li>Number of reservations secured</li><li>Lead conversion rate</li><li>Customer satisfaction</li><li>Follow-up response times</li><li>CRM accuracy and reporting quality</li></ul>Professional Attributes<ul><li>Well-presented and professional.</li><li>Self-motivated and target driven.</li><li>Strong commercial awareness.</li><li>Customer-focused mindset.</li><li>Ability to work independently and as part of a team.</li><li>Passion for property and real estate development.</li></ul>Work Location: In person

Senior Property Consultant

Almas Elite

Job Title: Patient Relations &amp; Clinical Operations Officer (Non-Clinical Dentist Role)About the Role: Are you a qualified dentist (BDS/DMD) who has realized your true passion lies in healthcare administration and operations rather than clinical practice?We are a premium dental and medical clinic seeking a highly organized, bilingual (Arabic/English) dental professional to step away from the chair and take ownership of our patient relations, treatment plan tracking, and dental lab coordination. In this pivotal, non-clinical role, you will use your expert dental knowledge to bridge the gap between our clinical teams and our patients, ensuring a flawless operational workflow and an exceptional patient experience.Who You Will Work With: You will be a core part of the Operations team, reporting directly to the Operations &amp; Quality Manager. You will work side-by-side with the Customer Service Supervisor and Head Nurse, while collaborating laterally with our clinical providers.What You Will Do (Key Responsibilities):<ul><li>Clinical Complaint Management: Serve as the primary liaison for patient concerns. You will investigate, categorize, and resolve complaints&mdash;ranging from service delays to clinical quality&mdash;adhering strictly to our internal SLAs (e.g., 5-day standard resolution, 14-day formal investigations).</li><li>Treatment Plan Follow-Up: Proactively track case acceptance rates and follow up with patients on pending or phased dental treatments. (Note: You will act as a secondary resource to clarify plans; primary presentation remains the treating dentist's responsibility).</li><li>Dental Lab Coordination: Take full ownership of the lab workflow. You will receive physical impressions, manage the clinic's software entries, coordinate inbound/outbound logistics with external labs, and ensure quality-checked prosthetics are delivered to the clinic room before the patient arrives.</li><li>Data &amp; Analytics: Ensure timely input of entries into the system and generate daily, weekly, monthly, quarterly, and annual operational reports on patient satisfaction, lab turnaround times, and treatment conversions.</li></ul>What We Are Looking For:<ul><li>Education: Bachelor of Dental Surgery (BDS) or Doctor of Dental Medicine (DMD).</li><li>Career Goals: A demonstrated desire to build a career in healthcare administration/operations rather than clinical practice.</li><li>Knowledge: Expert-level fluency in dental terminology, prosthetics, and clinical workflows.</li><li>Language: Mandatory high proficiency in both English and Arabic (verbal and written).</li><li>Soft Skills: High emotional intelligence, thick skin for complaint de-escalation, and a deeply collaborative mindset.</li></ul>What We Offer:<ul><li>Schedule: 6 days a week, 1:00 PM to 9:00 PM shift.</li><li>Compensation: Competitive salary based on experience, plus provided housing and transportation allowances.</li><li>Core Benefits: Comprehensive health insurance and paid annual leave.</li><li>Growth: Dedicated professional development opportunities to advance your career in healthcare administration.</li></ul>Pay: ﷼6,000.00 - ﷼8,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

Patient Relations & Clinical Operations Officer (Non-Clinical Dentist Role)

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

Marriott International

<div>Additional Information 
Job Number26070755 
Job CategoryRooms &amp; Guest Services Operations 
LocationUmmahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for supporting the resort operation in the role of Manager on Duty for driving Owner and Guest Relations at the resort, and for analyzing key metrics to help improve overall guest satisfaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction. Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.vv Communicates trends in data to resort leaders. Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests. Acts as the &ldquo;Service Champion&rdquo; for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.</li></ul> 
CORE WORK ACTIVITIES 
Managing Guest Relations Functions
<ul><li>Manages the Guest Relations function and partners with GM, Leadership team and managers to address, respond and resolve all guest issues while guests are still in-house.</li></ul>
<ul><li>Supports operations of resort by managing owner and guest relations, and analyzes key metrics to help improve overall guest satisfaction.</li></ul>
<ul><li>Assists the GM &amp; Director of Operations in resolving and responding to guest issues received through correspondence or submitted through Owner Services, the Guest Satisfaction Survey, the Customer Relations and Communications group or the Guest Relations group.</li></ul>
<ul><li>Follows-up with guests who expressed a concern/issue to ensure complete satisfaction; composes response letters and tracks in the appropriate system(s).</li></ul>
<ul><li>Performs daily resort inspections to include a combination of common areas, amenities, outlets, and guest units. Documents the condition of these areas and shares with appropriate leadership.</li></ul>
<ul><li>Coordinates Manager on Duty efforts for the entire week ensuring the resort has proper coverage on all shifts throughout the week.</li></ul> 
Leading Efforts to Reduce Guest Issues
<ul><li>Monitors daily guest feedback results and identifies trends in customer experiences as evidenced within internal and external survey data, guest correspondence, and direct customer interaction.</li></ul>
<ul><li>Communicates trends in data to resort leaders.</li></ul>
<ul><li>Develops and maintains action plans for addressing trends in guest/customer relations issues and assists in monitoring the progress of various departments.</li></ul>
<ul><li>Actively participates in resort initiatives to reduce guest &ldquo;problems&rdquo; and drives improved problem resolution.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Reviews all Guest Compensation awarded and works to mitigate financial exposure to the COA and the organization.</li></ul>
<ul><li>Engages all departments in resort operations to ensure plans and actions are in place and current in order to meet the needs and expectations of Owners and Guests.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Improves service by communicating with and assisting associates to understand guest needs, and by providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the resort and seeks out opportunities to enhance the guest experience in all areas of the resort.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere.</li></ul>
<ul><li>Strives to improve service performance in all departments.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaches others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Assists in the interviewing and hiring of employee team members as needed.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages select employees.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Facilitates various training activities such as Service Excellence, ADA, New Hire Orientation, etc.</li></ul> 
Additional Responsibilities
<ul><li>Develops the resort&rsquo;s Pre-arrival call process consistent with the company&rsquo;s expectations</li></ul>
<ul><li>Manages the Pre-arrival process on an ongoing basis.</li></ul>
<ul><li>Performs special projects as designated by the General Manager and/or Director of Operations.</li></ul>
<ul><li>Reviews all planned projects to determine the potential impact of a project to the guest experience and develops plans to mitigate unfavorable encounters for guests resulting from the work.</li></ul>
<ul><li>Informs and/or updates executives, peers and subordinates on relevant guest relations information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes guest relations challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Personal Host Manager

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